creating successful influence marketing programs (continuum follow-on)
TRANSCRIPT
Our Influencer ContinuumTM begins with topic based influencers – those who cause others to take action. The methodology serves as a guide to help brands form deep connections and advocacy with these influencers. In this eBook, we’ll provide you with the steps and guidance to create influence marketing programs which will move your target influencers through our Influencer Continuum, or to any level of engagement you hope to create.
The Appinions Influencer Continuum™
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Click here to learn more about the Influencer Continuum
Appinions defines an influencer as a person, brand or company who expresses a contextually relevant opinion that is meaningful enough to elicit action from others. Social presence alone does not always indicate influence. Influencers may have a popular blog or strong social media presence, speak offline to press or to audiences, and/or have a strong network online or off. Most influencers are active in their topic of expertise over a period of time; we call those Earned influencers, and, in most cases, consider them the most credible and valuable. Other influencers may have short-term influence on a topic, or they may be up-and-coming in their space.
Who is an Influencer?
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Because influencers have the ability to drive action, converting influencers to advocates for your brand can be a powerful way to amplify awareness and support your brand initiatives. When an influencer becomes an advocate for your brand, we call them a Super Advocate™ – a fan of a brand who also has a platform to influence for the brand.
Why does this matter to you?
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Influence marketing programs are designed with the end goal in mind – to build loyalty among influencers and turn them into Super Advocates™. These programs may incorporate traditional, digital, and social media marketing tactics depending on where your influencers fall on the Continuum and how they like to interact with brands. Influence marketing programs are typically long-term engagements. Any one program can have multiple touchpoints and is often built over months, if not years.
What’s an influence marketing program?
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As outlined in the Influencer Continuum, there are four major steps to creating a successful influence marketing program:
Identify your Influencers
Map Influencers to Continuum Phases
Determine which Brand Assets you possess (or want to create)
Create your program
Steps to an influence marketing program
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You have two options when identifying your Influence Cluster: • Consider influencers you’ve already
engaged with • Find new influencers
Identify your Influencers
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Note: If your company or brand has already engaged with influencers, skip to Page 10. If you’d like to find new influencers, read on.
How to Find New Influencers • Identify the topics within which you’re looking to engage influencers.
– These may be prominent themes that your brand focuses its reputation on, attributes or characteristics of your target audience, or industry topics related to your product or service.
• Listen to what people are saying across the web and traditional media. – There are countless monitoring tools that you can use to search
conversations, news articles, and blog posts across the web. Find the tool that’s right for you based on the volume of conversations, number of keywords, and budget.
– Pay attention to sentiment around the topic – you will most likely want to engage with influencers who are positively disposed towards your topic, and not negative about your brand or product.
Identify your Influencers (cont’d)
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Identify Known Influencers to Engage • Consider “known” influencers you or your teams (PR, marketing, corporate
communications) have already engaged. – These influencers can be clustered and moved together to a new
Continuum phase. • Consider influencers you may already be following. Here are a couple of
places you can find them: – Blog authors from your RSS reader, if you think they’re smart on the
particular focus topic. – People you’re following on Twitter, if they regularly engage on your
topic. – Newsmakers in traditional media.
Identify your Influencers (cont’d)
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Analyze Your Influencer List Once you’ve compiled a list of potential influencers, evaluate each individual for credibility, engagement, and activity. • Understand the point of view for each influencer you identify. For example,
if they are already a strong advocate for a competitor, they may be less likely to want to work with your brand.
• Look to see if their blog posts or articles get comments, and whether they’re active in responding to those comments.
• Do they have a social media presence and are they active? If so, which channels are they most active on and do they engage in conversations with their followers?
• Is there an easy way for you to contact them?
Identify your Influencers (cont’d)
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Another Option for Influencer Identification If you’re not interested in spending the time and energy it takes to manually sift through content and monitor conversations, remember that the Appinions Influence Marketing Platform does it all for you. Let’s talk!
Identify your Influencers (cont’d)
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Before you begin your program, you need to determine where your targeted influencers are on the Continuum. For example, if influencers already know about your brand, product, or service, you have passed the awareness phase and should focus on the credibility phase. Further, if you have activated your influencers in the past and they’ve built that credibility, you may want to focus on the emotional connection and loyalty phases.
Map Influencers to Continuum Phases
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Mapping Influencers Influencers who fall into each phase of the Continuum are likely to meet the following criteria. Note that some of your influencers may be pre-Awareness; your program goal may be to move them into Awareness.
Map Influencers to Continuum Phases (cont’d)
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Awareness • Aware of your brand, product, or
service • Have visited your website • Follow one or more of your social media
profiles
Credibility • Have shared your content on their
website, social media channels, or in a conversa;on
• Have interacted with your brand either in person or online
Emotional Connection • Have formed a personal rela;onship
with your brand through physically mee;ng representa;ves at an event
• Have first hand experienced of your product or service
Loyalty • Are repeat customers • Refer you to their network regularly • Recognized contributors to new product
ini;a;ves
Map Influencers to Continuum Phases (cont’d)
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Developing Influence Clusters Influence Clusters are highly focused groups of topical influencers aligned to a particular niche, goal, or objective. These are especially valuable if you are focused on promoting several topics with different types of influencers because each group or cluster may require different levels of attention and different engagement tactics. When creating influence clusters, assign influencers in the same topical area, who are at the same phase of the Continuum, to the same cluster.
Invite to Speak at
Event
VIP Treatment
Meetup
Give Products
What is a Brand Asset? Brand assets are tools you can use to help engage with influencers.
Determine Your Brand Assets
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White Paper
Tradeshow
Primary Research
Online Event Demo Brand Party
Meet R&D Team
Content Contributor
Expert Voice
Identify existing Assets or create new ones Determine which assets you have available and set aside the ones you will need for this effort. If you don’t yet have any assets, come up with a strategy for creating the assets you need to move influencers into the Continuum phases you’d like to affect.
Determine Your Brand Assets (cont’d)
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Map Influence Clusters to Assets Once you have mapped influencers mapped to the correct phases of the Continuum, determine how you wish to engage them to move them through your influence marketing program. You will be using each asset you have identified to engage with an influencer, or cluster or influencers. Planning and tactics are extremely important here, as influencers should be approached and relationships fostered with care.
Create Your Program
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Program Template Use this template to create your influence marketing program. For examples of Influencer Continuum programs, also visit our website.
Create Your Program (cont’d)
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Program Name Give this program a name to dis;nguish it from others you have running simultaneously
Timeframe Describe the ;meframe in which this program will run (i.e., January-‐February 2013)
Con/nuum Phase Describe which phase you’re expec;ng to move influencers into (i.e., Build Awareness, Awareness to Credibility)
Objec/ve Describe your objec;ve in crea;ng this program (i.e., generate coverage for product launch, establish brand as thought leader)
Influence Cluster Describe the influence cluster you are targe;ng with this program (i.e., local mom bloggers, B2B tech writers in the storage space)
Brand Assets Describe the brand assets you will be using in this program (i.e., product giveaway, tradeshow invita;on, wri;ng opportunity)
Program Descrip/on Describe the program in detail
Notes Keep notes about the program’s progress; make note of successes and opportuni;es along the way
Congratulations! You’re on your way to creating influence marketing programs. Don’t forget, the power of influencers must be cultivated on an ongoing basis. Once your plan is in motion, keep up the momentum! Continue the conversation regardless of who your influencers are, whether or not your goals change, and despite any staff turnover. And remember: influencer engagement takes time. Don’t get discouraged if you’re unable to attract influencers right away. Putting the pieces of an influence marketing plan into place before you start the process can take a significant amount of time and energy, but the hard work is worth the payoff in this case. Finally, once you’ve converted an influencer to a Super AdvocateTM, keep them involved and active. It is at this point that these relationships are the most valuable to you and your brand.
Conclusion: Reap the Rewards of Influence Marketing
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For more information on creating Super AdvocatesTM, check out our Resources page on our website. For ongoing tips and tricks to influence marketing
success, subscribe to the Appinions Influence Marketing Blog.
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