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Creating peace of mind…
Providing employees what they deserve…
Supporting employees to improve financial wellness.
CEANNATE –Serviced $42 BILLION In Student Loans Since 2003
College StudentTele-therapy App
Accounts ReceivableManagement
Employer Financial Repayment Benefits
Default Aversion &Data Collection for Higher
Education Institutions
No Company Can Match Our Experience
1.1 MILL ION $19 B I LL ION 7.4 MILL ION 3 MILL ION
Supplemental Third PartyStudent Loan Servicer
Direct link to NSLDS for loan detail and status
borrowers helped out of delinquency or
default
in resolutions for student loans
student loan counseling sessions
hours on the phone helping borrowers
Proudly Serving Companies of All Kinds
Nearly 1 million eligible lives; 293,147 registered users; 30.5% return rate
Student Loan Debt -The Need for Benefits is Growing By the Second
2.2 MILL ION employees will not get their federal tax refunds in 2020
FEDERAL STUDENT AID’s Default Resolution Group struggling to answer call volume since early March 2019
EVERY 28 SECONDSanother borrower defaults
OVER $1 BILL ION in administrative wage garnishments collected in
FY2018 to cover defaulted student loan debt
ION – Comprehensive Family Benefit
Repayment dashboard with aggregated totals and scenario-based repayment calculators
Concierge-style loan advising via phone, email, and webchat with direct lines into federal servicers
Employer-provided student loan contribution platform
Default resolution service
ROI-based college research planning tool
Unbiased student loan refinancing content with vetted offers from 300+ community lenders
Free accounts for family members
ION Supports the Entire Loan Lifecycle
ION is the only benefit to help borrowers at all stages of repayment
PA R E N TB O R RO W E R S
F R E S HG R A D S
S T RU G G L I N G B O R RO W E R S
H E A L T H YR E PAY E R S
• College planning
• Family accounts
• Loan platform & alerts
• Repayment calculators
• Concierge advising
• Default aversion
• Refinancing
• Contributions
C o n c i e r g e , V I P - l e v e l L o a n C o u n s e l i n g
“Beyond Coaching” Counseling Experience
ION is the only provider with Certified Third Party Servicer Status under the Higher Education Act
• Largest in-house call center dedicated to student loan repayment with room to scale
• Priority phone lines into all Federal servicers
• Trained by Certified Financial Education Instructors
• Available daily starting at 7am CST via phone or webchat
Advisors are Experts in Repayment Optimization
88% of concierge counseling interactions result in repayment optimizationTactical outcomes include default resolution, delinquency cures, consolidation, refinance, and repayment plan adjustment, including income-driven repayment.
ION users 2x as likely to be placed into income-driven repayment compared to the national average
Security Designed to Protect You
Our control environment is designed to protect our most value asset—client data—and is based on the tenants of the NIST Cyber Security framework, while incorporating NIST 800.53, AICPA trust services criteria, PCI, HITRUST and other industry leading practices.
FEDRAMP - P-ATO at the High Impact Level, the highest bar for FedRAMP accreditation via Azure government cloud
Independently Audited for FISMA Compliance
SSAE 18 - Independently Audited for Compliance
NIST SP 800-53 - Independently Audited for Compliance
PCI-DSS – Independently Certified Compliant as Service Provider Level 1
Certified Third Party Student Loan Servicer
Privacy Act & FERPA - Security Awareness & Privacy Act Certification for all staff; Formal training and examination required semi-annually
Student Loan Employee Benefits MarketAs an emerging benefit, there are many misconceptions on what constitutes a comprehensive student loan benefit that meets employee needs
ION’s Approach is Unlike Any Other
Competitive Differentiators Refi-Focused ProvidersContribution-Focused
ProvidersION
Automated Loan Import via Data Aggregator
Basic Repayment Calculators
Contribution Program
Refinance Marketplace
Proprietary Loan Import via NSLDS
Audited 3rd Party Student Loan Servicer under HEA
Default Resolution Services
Family Benefit
*In-house Counseling Operations Built for Scale
Objective Refinance Guidance
FISMA/NIST Security
College Selection & ROI Scorecard
Most Desired Benefit:Access to Unbiased Financial Wellness Counselors
0%
5%
10%
15%
20%
25%
30%
Financial wellness benefit withaccess to unbiased counselors
Student loan repayment benefit Identity theft and credit protection mobile access to benefits other
What employer benefit would you most like to see?
Source: PwC's 8th annual Employee Financial Wellness Survey
Workforce Financial Health Analytics
67% 11%
18%
$2.5 billion
$35k
64kEmployees with sub-prime credit
scores and may be facing financial
distress
total outstanding debt balance carried by active employees
Employees with at least one credit line that is considered delinquent (over 30 days past due)
average debt balance carried by active employees
Employees are likely unable to access
credit due to low or no score
of employees have student loans (and 14%
of student loan debt is severely delinquent)
This is a sample summary page of the financial health for a company with 128,000 employees
IonCure Restores Employee Financial WellnessIonCure is the only solution helping employees get out of default, stop wage garnishment and tax refund offsets.
01 02 03 04 05Survey Consult Connect Resolve Manage
Employees are asked if they would like help with their loan repayment
Employees who have uploaded defaulted student loans will be contacted by an IonCure advisor
Each option for default recovery is discussed with the employee
A 3-way call is made with the employee and collection agency/loan servicer
We’ll work with the employee until their negative loan status is removed
Each IonCure advisor is trained by a certified financial education instructor
The IonCure advisor manages all paperwork and oversees the application process
It can take up to 10 months of payments for a default status to be removed
All IonCure participants can leverage their IonTuition accounts to keep their loans in good standing
We’ll help move the employee into a sustainable repayment plan to avoid re-default
“Are you late on your student loan payments?
01
“Rehabilitation, consolidation, partial payments, etc.”
02
“John would like to start the rehabilitation process for his student debt.”
03
“Your account is now back in good standing!”
04
“Your IonTuition account is monitoring your loan repayment.”
05
Employee Communication and Engagement Strategy
Communications TemplatesBenefit Guides & Reference Digital Marketing
Engagement Measured by Impact
82%
18%
Employees at Risk
Good Standing At Risk
GOOD STANDING
AT RISK
Balance $73,603,200 $16,156,800
Employees 82% 18%
PROGRAM IMPACT
PER EMPLOYEE ALL EMPLOYEES
Interest Savings $2,579.22 $6,190,128.00
Time Savings 3.2 years 7,680 years
Additional Savings $8,160 $19,584,000
Total Savings $10,739 $25,774,128.00
Unbiased Counseling
96% satisfaction rating based on 15,000 customer experience surveys
30% of concierge counseling interactions results in repayment optimization
Enroll double the amount of borrowers into income-driven repayment plans compared to federal servicers
Overall satisfaction rating of 96.6%
Over 90% of Concierge Advisory sessions are resolved after a single session.
“My student loan counselor was very helpful and addressed my questions clearly and professionally.”
“She was extremely helpful patient and professional. Nowadays its rare to actually speak with a customer service rep that actually cares.”
“My counselor was very knowledgeable and assisted my needs in a quick professional manner.”
“Michael was very helpful. I was feeling down and distraught when I called but after talking with Michael I felt much better about my situation.”
“She was awesome had me in tears bc I’m able to go back school and take care of my boys
Value of a Student Loan Benefit for You
From…
Recruiting to Att rac t ingAccording to a study by MetLife, 51% of employees are more likely to accept a job offering financial wellness benefits
Absent to Ava i la b leAccording to Financial Finesse, employers regain an average of 3 hours of unplanned absences per employee by improving their financial wellness benefits
Productivity to FocusGallup estimates that disengaged employees cost the U.S. ~$500 billion each year in lost productivity
Retention to Loya l tyEmployee Benefit News estimates it costs employers 33% of a worker’s annual salary to replace an employee
ION Demo
ION provides a comprehensive student loan benefit, addressing the needs of employees across the entire loan lifecycle
Client & Employee CommunicationsION develops a strategic marketing and employee communication plan
Easy ION Implementation
1 R e q u i r e m e n t s• Plan design and strategy• Participant touchpoints• Business processes
2 C o m m u n i c a t i o n s• Launch communications and engagement planning• Monthly calibration calls• Annual communications strategy review
3 C o n f i g u r a t i o n• Plan activation• Call center preparation• Quality assurance testing
4 I n t e r f a c e s• Census, enrollment and contribution file development• SSO• Benefits portal integration
5 L a u n c h• Welcome email • Ongoing engagement communications• Quality control and production validations
Employee Communications and Engagement Strategy
E M P L OY E E C O M M U N I C AT I O N S
P r e - L a u n c h G o - L i v e O n g o i n g
• ‘Coming Soon’ Email
• Add ION to Benefits List
• Portal Banner
• Cobranded Printable Collateral
• Press Release
• ‘Welcome to ION’ email
• Social Media Campaign
• Mailers if requested
• Monthly user communications
• Quarterly newsletters
• Educational webinars
• Open enrollment support
Custom communication plan built with your employees in mind to increase onboarding
