creating our culture of health at american express april 7 2010
TRANSCRIPT
Creating Our Culture of Health at American Express April 72010
Overview
• A leading global payments, network and travel company established in 1850
• Operate in over 130 countries around the globe• Approximately 50,000 employees worldwide• A Fortune 100 company• Recognized as an “Employer of Choice” by several publications
worldwide• Self insured, high deductible health plans for all employees
Industries
• World’s largest card issuer• Premier Travel and Expense Management• World Leader in Travelers Checks and Prepaid Products• International Bank
Healthy Living is about making better health a way of life at American Express. Through a shared commitment to wellness, together we can become a stronger and healthier community.
Program GoalsTo promote health awareness, influence positive behavior change, improve productivity, enhance employee engagement and reduce health care expenditures.
Mission and Goals
Optimize utilization of existing programs and resources Focus on prevention and intervene earlier to avoid more serious
illnesses Increase vendor awareness of other benefits to maximize inter-
vendor referrals Proactively refer individuals to higher quality providers and facilities Identify and address underlying mental health or substance abuse
issues that complicate medical treatment Better engage employees (and family members) through an
employee-centric operations flow Measure through implementation of metrics for ongoing performance
monitoring and improvement
Objectives
Senior Leadership – Chairman Ken Chenault People Leaders Human Resources Health Advocacy Board (business Leaders) Wellness Committees – across all large locations and many mid-size Dedicated full-time Wellness staff Healthy Living Wellness Centers Healthy Living Activity Centers Healthy Living Cafés Vendor Partners
Support Across Our Organization
Program re-branded and launched in 2009Comprehensive, integrated model
1. Health Screenings2. Health Assessment3. Telephonic Health Coaching4. Condition Management5. Wellness Centers (Occupational health) 6. Activity Centers (Health Coaches, Registered Dieticians, fitness
staff)
Wellness Program
Employee Healthy Rewards = up to $150
Eligible Action Healthy Reward
Covered/non-covered employees
Complete your Health Assessment within specified timeframe
$100 into HSA or Health Care Reimbursement Account if they don’t have an HSA
Enroll in a Health Coaching or Condition Management program, or complete four online Selfhelpworks program (ongoing)
$50 into HSA or Health Care Reimbursement Account if they don’t have an HSA
Spouse/Partner Healthy Rewards = up to $100
Eligible Action Healthy Reward
Covered spouses/partners
Complete your Health Assessment within specified timeframe
$50 into HSA or Health Care Reimbursement Account if they don’t have an HSA
Enroll in a Health Coaching or Condition Management program, or complete four online Selfhelpworks program (ongoing)
$50 into HSA or Health Care Reimbursement Account if they don’t have an HSA
Free Preventive Prescription Drugs and Vitamins
Eligible Action Healthy Reward
Covered employees and covered spouses/partners
2009 – enroll in American Express medical plan
Automatically receive certain prescriptions for free through Medco through Dec. 31, 2009
2010 – enroll in American Express medical plan, enroll in Health Coaching, Condition Management or four sessions of Selfhelpworks and use Medco’s mail-order service
Continue/start receiving certain prescriptions for free through Medco through Dec. 31, 2010
Communications
Simplify and sustain messaging Keep the momentum Leverage marketing approach Utilize various methods of media Engage employees and their families Feature real healthy stories and goals
from employees Tie to blue box values Encourage the sharing of stories Create competition Report results
