creating change: dream, discover, deliver
Post on 18-Oct-2014
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There are three elements of creating meaningful change -- whether it's developing a new product or transforming a government agency or business function. This presentation highlights how to Dream, Discover and Deliver, and gives you a heads up about practices to embrace and pitfalls to avoid.TRANSCRIPT
Lois Kelly March 2014 | @LoisKelly
The 3D’s of Change
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Early 1990’s
New way to run business with soDware.
Late 1990’s
Digital markeHng beyond brochure-‐ware.
Mid 2000’s
The emergence of social soDware and the connecHon economy.
Today
Changing work to realize the opportuniHes of a changing world.
When you keep changing things you learn about change….
DREAM DISCOVER DELIVER
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What’s possible What’s needed? Making it real
Don’t be Ned Stark. Without right posiHoning, sequencing, relaHonships, change ideas get killed.)
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Instead, be the Corps of Discovery ExpediGon Change is an adventure: prepare and expect the unexpected.
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DREAM
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Urgent issues
Get in the way of making Hme to do important dreaming.
Form unusual dreaming
teams
“If we’re in an organizaHon where everyone thinks in the same way, everyone will get stuck in the same place.”
Sco] Page, Univ. of Michigan Diversity Trumps Ability
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Ask “wicked” and “How Might We” quesGons.
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FormulaHng the right quesHons opens up thinking, possibiliHes.
ü Go fast. ü Have a deadline. ü Let brains run wild. ** Fun opens minds.
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Run FedEx Friday 24-‐hour jam sessions
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What’s the one-‐liner?
It’s a new magazine that combines the best of Rolling Stone and Harvard Business Review…. It’s an execuHve car service with wings…
Framing your idea
How will things be different when the dream comes true?
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Paint a picture of the future..
DISCOVER
External research Internal realiHes
What’s needed to realize the dream? What might impede progress? What preparaHon is needed?
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Embrace useful frameworks, tools to discover needs and opportuniHes.
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Beware defaulGng to simple soluGons, best pracGces
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Cynefin Framework
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What is no longer relevant? What will you choose not to do? What can you stop doing?
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Discover human characters
vs.
Design personas
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Source: MP Bumsted Biocultural Science & Management
What and who will try to stop you?
Overcoming obstacles
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¨ Build relaHonships ¨ Involve the hand-‐raisers ¨ Workshop the concepts ¨ Create WIFM (what’s in it for me)
¨ Manage your outbox (communicate as much with those who oppose your idea as those who support it.)
¨ Take small steps to prove value
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If we have the willpower and passion we can
succeed!
“If you are leading anything at any level, you are driving some kind of plan or agenda, but some kind of plan or agenda is also driving you.” Immunity to Change
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What assumpHons might be in the way of
real discovery?
How might we have to change? What might we have to give up?
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What do we (or company)
really have to believe for this to be successful?
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Deliver
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What will team members be able to put on their resumes??
Gain discreHonary energy. Provide direcHon. Focus on outcomes.
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Adopt a responsive OS mindset
Process as quality assurance Process as iteraGve improvement
Products built to last Products built to evolve
Involve the hand raisers.
Work out loud! Discover faster. Let MVPs (minimally viable products)
live.
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What moHvates people the most day-‐to-‐day is making progress on meaningful work.
What will help us stay focused?
Not be pulled in the
wrong – or too many – direcGons? 28
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Self-‐care during adventure • GraGtude: what is going well
and why? Write down 3 things that went well each week, share with team.
• Penalty boxes: if you end up
in the penalty box for pushing boundaries with good intenHons, know you’ll recover.
• Friendships: friends outside of
work = priceless to sanity
• “Marathon” fitness: all adventures are easier when you you’re healthy, fit, rested. Hold the pizza.
DREAM
DISCOVER
DELIVER
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Change is an not a linear adventure. Changing condiHons require change and adapHon.
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www.Foghound.com
www.RebelsAtWork.com
@Lois Kelly
My Lab Maia is adventurous and has good insHncts for what’s worth chasing aDer.