creating an intuitive site experience for users
DESCRIPTION
Presentation to Ark Group Effective Intranet Managenent conference on how to create a more intuitive site experience for users by taking a user-centred design approachTRANSCRIPT
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Creating a more intuitive site experience for users
Tim PullenDepartment of Environment, Climate Change and Water NSW
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Environment Protection AuthorityNational Parks and Wildlife ServiceResource.NSWBotanic Gardens Trust
Department of Environment and Conservation
2003
Department of Environment and Climate Change
Department of Natural ResourcesDepartment of Energy, Utilities and SustainabilityGreenhouse OfficeResource Conservation UnitMarine Parks Authority
2007
Department of Environment, Climate Change and Water
Department of Water and Energy
2009
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Presentation summary
Overview of the DEC intranet integration project
User centred design approach Challenges in moving from a producer
perspective to a user oriented structure Application user interfaces
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Business strategy and information design
Expert review of existing intranets
Management interviews and workshops
Staff workshops
Content owners and communications specialists
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A word from our sponsors
Keep to the agreed scope
“On time, on budget”
Make everyone happy!
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Communication within the department
Regularly updated home page
Keeping staff informed
Distributed content creation and approval
Summary pages for each functional area
Personalisation (coming)
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Create the sense of a single organisation
Avoid information silos
Integrated separate intranets
Access for all
Topic based site structure
Staff directory
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Provide a workbench and support collaboration
Intranet as a one stop shop
Staff directory and employee self service
Access to business applications
Access to resources – tagging and filters
Communication and knowledge sharing
Collaboration and project management
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Development of the user interface:
putting users at the centre of the design process
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Challenges in moving to a user-centred structure1. Topic-based navigation
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Challenges in moving to a user-centred structure
2. Redundant administrative systems
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Application user interfaces: the benefits of consistency Common look and feel
No separate logon
Consistent behaviour
Navigation
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Application user interfaces should be familiar, consistent and easy to learn
Users more productive, less training required
Less development and testing required
Easier to upgrade sitewide resources
But not always worth the effort
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How to achieve consistency
Be an advocate/champion
Strong governance framework
Define interface standards
Provide a standard template
Make it easy to use
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ANY QUESTIONS?
Tim PullenDepartment of Environment, Climate Change and Water NSW