Creating A Welcoming Place

Creating A Welcoming Place The first Webinar in a Parent Involvement Webinar Series

Provided by the Illinois State Board of Education in partnership with the Academic Development Institute

Our Agenda

Creating a Welcoming Place• Monitor Your Message• Ponder the Postings• Messengers Matter• Policies & Procedures in Practice• The Value of Volunteers• Putting it All Together

Why is a Welcoming Place Important?• There are no re-dos for first impressions– First impressions set the tone for future encounters – First impressions require action to change them– Actions do speak louder than words

• Purpose of Creating a Welcoming Place– To foster positive working relationships that uphold

the common good– To convey mutual support in the pursuit of common

goals – To build trust

How Does Trust Relate to Learning?

• The benefits of trust– It opens the door for better communication – It moves people to do their best– It raises the spirit of willingness to work together– It contributes to the sense of community and

belonging

Monitor Your Message

• What do you want your message to be?– Families and schools are a team– The family’s role in the learning process is

important• Is your message clear and consistent?– Is your desired message loud and clear – Are your actions consistent with your desired

message

Monitor Your Message

Monitor Your Message

• Who are your school’s messengers? – Office Staff– Teachers and teachers’ aids– Maintenance and janitorial staff– Kitchen staff– School volunteers

• Do they send a welcoming message?

Monitor Your Message

• Do your messengers send the Welcoming message in words and actions? – To families– To students– To all visitors

• Has the desire for a Welcoming Place been communicated as a priority? – Through Policy– Through Trainings– Through Leadership

Monitor Your Message

• What conditions exist that might contribute to an unfriendly environment? – Workload– A welcoming school climate has not been

expressed as a priority by school leadership– A collaborative spirit doesn’t attend the school– The school only hires grumpy people

Ponder Your Postings

Ponder Your Postings• Signage can relieve anxieties and have

a positive impact on the visitor’s experience–By having clearly marked visitor parking –By having a clearly marked main entrance–By having clear directions to the office from

the entrance–By having a clearly marked waiting area–By having clearly stated check-in instructions

Ponder Your Postings

• Signage can help deliver a welcoming message to visitors– By using bright colors and friendly language– By posting a warm “Welcome” sign for visitors

at the entrance visitors should use– By printing signs in languages spoken by the

families whose children attend your school

Welcome to Smiley School

Please come to the office so we can assist you.

Principal, Able A. Willing

Messengers Matter

Messengers Matter• Think about the people who might impact how

your visitors will feel about your school– Are the school telephones answered by staff who

are pleasant, cheerful, and helpful

– Do ALL staff members – including teacher, teacher’s aides, clerks, custodians, cook, and others – greet visitors in the hallway in a pleasant and helpful manner and ask how they might be of help

– Does office staff greet visitors promptly, cheerfully, and helpfully

Messengers Matter• Think about your staff’s interactions with

families – from both sides– Is there eye contact or is it avoided

– Do they use the person’s name when talking with each other

– Is the general response friendly or guarded

– Is there active listening taking place

– Is the communication two-way

Policies & Procedures in Practice

Policies & Procedures in Practice

• A Visitor Policy communicates that visitors are welcome– It should state that advance notice is required and

explain why– It should include a handout that explains the

visitor’s role while they are in the school building– It should communicate guidelines for teachers to

greet families warmly when visiting the classroom and explain what is going on in the classroom

Policies & Procedures in Practice

• Method and frequency of communicating the content of the Visitor Policy– As part of the student handbook– Open House– On the school website– Upon request to visit the school or classroom– At the time of the visit as a friendly reminder

• How is the teacher notified of a requested visit to the classroom?

Policies & Procedures in Practice• Other Policy and Procedural Provisions – Focus on a standard of Welcoming behavior• In greeting visitors• Incoming and outgoing telephone contact

– Training for staff and volunteers in Welcoming conduct

– Communicate the importance of the families’ role in achieving school goals (The message)

Policies & Procedures in Practice

• Other Policy and Procedural Provisions – Accessibility of all staff to all families– A frequent review of “Welcoming "procedures– A system to gather and evaluate feedback from

families and other visitors– A procedure for welcoming new families to the

school community

The Value of Volunteers

The Value of Volunteers• Volunteers are a valuable school resource– Volunteers convey confidence in the school, and

commitment and support to its purpose– Schools should communicate their needs and

make volunteer opportunities known– Schools should use a family volunteer survey• To become aware of the volunteer talent available to

the school• To know what hours volunteers are available for specific

needs

The Value of Volunteers• Classroom volunteers– Should understand their role in the classroom– Should receive clear instructions as to what will be

expected of them– Should be greeted warmly by the teacher and

other staff– Scheduling volunteer time• Minimizes disruptions in the learning process• Ensures the teacher has activities planned in which the

volunteer can participate and assist

The Value of Volunteers• Volunteer opportunities shouldn’t be limited to

the classroom– Volunteers can provide homework assistance and

tutoring services– Volunteers can provide productive and meaningful use

of parental talent• Gardeners for seasonal grounds keeping• Seamstresses for repairing athletic uniforms• Carpenters for set construction for school plays• Plumbers, electricians, computer technicians, web designers

– Volunteers can be a valuable resource on career day

Putting it All Together

Putting it All Together

• Communicate that families are valued by creating a Family Resource Center– Well-stocked with resources where families can

check out materials– A place where parents can meet with other

parents– Offer workshops and learning kits that show

parents how they can support their children’s learning

Putting it All Together• Welcoming environments also share and

celebrate success– Display student work in the hallways for viewing– Display student awards and achievements – Celebrate the accomplishment of the school’s

goals– Honor families in their contributions to the

school’s success

Putting it All Together

• Check your family friendliness with a family friendly walkthrough– Family Friendly Walkthrough

• Survey your visitors for friendliness feedback– A School Community Survey

• Evaluate your staff’s ability to build productive relationships with families– The Kentucky Rubric

Do More Do Less“Hello! Welcome to our school. How can I help you?”

“Who are you? What do you want?”

Welcome signs with name of the school and principal

NO TRESPASSING signs

Parent meetings that break into small discussion groups, each picking a leader

Parent meetings dominated by a few “officers.”

One-to-one and small group meetings Large meetings in the school gym

Thanking parents for contributions small and large

Complaining that parents don’t do more

Meeting and greeting parents before and after school, and going to community events.

Hiding in the office and assigning parent involvement to the assistant principal or teacher’s aide.

Rotating meetings before school, evenings, and weekends.

Meeting only during school hours.

Involving families in selecting a new reading program

Announcing a new reading program.

Surveying families to get their ideas and opinions about activities and programs.

Planning events, then publicizing them to parents.

Tips for Partnering with Parents

From Beyond the Bake Sale

Putting it All Together

• Families feel most welcome in schools where they are– Respected– Validated– Viewed as partners in their children’s education

Best wishes in Creating your Welcoming Place

Thank you for joining us today

Please join us on November 3, 2010 from 3:30 – 5:00 for

Parent Involvement Resources for Illinois Families and Schools

Presenters:Joseph Banks, Illinois State Board of EducationReatha Owen, Academic Development Institute

References

Solid Foundation Resource ManualThe Academic Development Institute

Beyond the Bake SaleAnne T. Henderson, Karen L. Mapp, Vivian R. Johnson, and Don Davies

PIRC Vermont