creating a government digital ecosystem · 2020. 8. 3. · department of internal affairs creating...
TRANSCRIPT
Department of Internal Affairs
Creating a government digital
ecosystem
Tim Occleshaw Government Chief Technology Officer
CIO Summit 10 June 2015
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• Disrupting government • Scorecard • Where to from here • Q and A
Outline
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“Changes enabled by digital technologies that occur at a pace and magnitude that disrupt established ways of value creation, social interactions, doing business and more generally our thinking.’’ – Kai Riemer, Associate Professor, University of Sydney https://byresearch.wordpress.com/2013/03/07/digital-disruption
Digital Disruption
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“Realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touch point in the customer experience lifecycle.” - Altimeter http://www.forbes.com.sites/jasonbloombert/2014/07/31/digital-transformation-by-any-other-name
Digital Transformation
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A strategy for the future state of all New Zealand government digital services. A strategic vision: Easy for Customers Seamless, smart and secure Services System-wide integrated digital service delivery
Better Public Services Result 10
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OUR VISION A SINGLE, COHERENT ICT ECOSYSTEM SUPPORTING A RADICALLY TRANSFORMED PUBLIC SERVICE.
It’s about: Working differently to transcend agency boundaries and deliver smarter, customer-centred services.
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We work differently to transcend agency boundaries and deliver smarter, customer centred services.
Integrated service delivery means that agency platforms, information and processes are shared and open by default.
Supporting new services and enabling innovation across agencies.
The three characteristics at the transformation's heart
ICT functional leadership A
Transforming opportunities C
A system-wide approach B
We work differently to transcend agency boundaries and deliver smarter, customer centred services.
Centrally guided, collaboratively delivered. Leading for the collective good, with an ecosystem-wide perspective. In order to reduce complexity, we’re building a foundation for: Risk management Investment prioritisation Benefits realisation Better information management.
GCIO
ICT functional leadership A
The essentials of the future state
Customer centric and trusted
Simple by design
Open and shared
Centrally led
Reduce the cost of delivering services
Increase the range and quality of services
Integrated service delivery means that agency platforms, information and processes are shared and open by default.
Agencies are able to CONSUME ECOSYSTEM CAPABILITIES.
AGENCY SOLUTIONS are designed for system-wide benefits.
A system-wide approach B
Consolidated PLATFORMS
Connected INFORMATION A transformed
ecosystem’s FOUR KEY FEATURES:
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A system-wide approach B
Consolidated PLATFORMS
Connected INFORMATION
Enabled BUSINESS PROCESSES
A transformed ecosystem’s FOUR KEY FEATURES:
1 2 3
A system-wide approach B
Consolidated PLATFORMS
Connected INFORMATION
Enabled BUSINESS PROCESSES
Strengthened and focused PEOPLE CAPABILITY
A transformed ecosystem’s FOUR KEY FEATURES:
1 2 3
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A system-wide approach B
A system-wide approach: Agencies consume ICT common capabilities Agency solutions are designed for system-wide benefits.
Enabled BUSINESS PROCESSES
Connected INFORMATION
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Strengthened and focused PEOPLE CAPABILITY
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4 Consolidated PLATFORMS
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A system-wide approach B
Industry Ministers Agency
Agencies are freed up to focus on core business
Industry is an innovative
integrator
Informed government
Transforming opportunities C
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Industry is an innovative integrator
Industry Solutions and outcomes CO-CREATED WITHIN AN ECOSYSTEM VIEW with opportunity to act as an agency integrator.
Evolving the ICT Strategy
Partnership Framework
ICT Strategic Leadership Group
Technology Group
ICT System Investment Group
Information Group
Digital Delivery Group
Creating better public services
Getting the service experience right for the citizen in a digital world PERSONAL SECURE
AND PRIVATE
ACCESS ANYWHERE
[email protected] www.ict.govt.nz