creating a culture of engagement: leadership
TRANSCRIPT
Creating a Culture of Engagement:Leadership
Proud to Help Others Achieve their Goals
What employee engagement is not …Employee engagement does not mean employee happiness.
Employee engagement does not mean employee satisfaction.
Employee engagement is the emotional commitment the employee has to the organization and its goals.
AGENDA
Agenda1. Discuss the impact of leaders on
employee engagement.2. Understand what motivates
employees.3. How you can better influence and
engage your team.
Takeaways:1. One action step2. One supporting statistic3. One new business contact
Engaged employees are: 57% more likely to work harder | 80% more likely to perform better
87% more likely to stay longer with the company(Corporate Leadership Council)
Engagement ChallengesSurvey Questions (Scale of 1 – 10)1. My organization trains managers to
lead teams.2. My organization is very skilled at
demonstrating appreciation for employees.
3. My organization solicits and takes action on employee feedback.
26% of employees are Actively Disengaged, 45% of employees are Disengaged.
(Dale Carnegie)
HOW DO LEADERS IMPACT EMPLOYEE ENGAGEMENT?
Impact of Leaders on Employee Engagement
LEADERSHIP PERSPECTIVE• 57% learned their leadership skills
through trial & error• 89% possess at least one leadership skill
“blind spot”
75% of people voluntarily leaving their jobs don’t quit their jobs; they quit their boss.
(Dale Carnegie)
(DDI World, Bersin & Assoc.)
Impact of Leaders on Employee Engagement
EMPLOYEE PERSPECTIVE• 98% of employees will fail to be
engaged when managers give little or no feedback.
• 69% of employees say they would work harder if they felt their efforts were better recognized.
“When employees understand their role in business, 91% will work towards that success,
but the number plummets to 23% if they don’t.”
(Business2Community.com)
What Motivates Employees?
65%6%
29%
What Employers Think
MoneyRecognitionTraining
18%
27%
23%
32%
What Employees Think
Money
Recognition
Other
Boosting Morale
(Westminster College)
What Motivates Employees?
• Recognition• Praise and appreciation• Sense of influence• Opportunities for growth
(Harvard Business Review)
43% of highly engaged employees received feedback at least once a week, compared to only 18% of employees with low engagement.
(Business2Community.com)
LEADERSHIP TOOLS TO BUILD ENGAGEMENT
Providing Feedback
• “I need your help.”• “Hey, everyone…listen to what Joe accomplished!”• “What do you need from me?”• “I noticed what you did.”• “Thank you.”• “What would you like to do here?”• “What do you think?”• “That’s okay. We all make mistakes.”• “I know you can do it.”
“Leaders become great, not because of their power, but because of their ability to empower others.”(Finding Happiness,Todd Patkin) John Maxwell
What Employees Want to Hear from Their Leader
Providing Praise & Appreciation
Elements of Highly Effective Employee Praise• Don’t Wait• Be Specific• Be Genuine• Save constructive feedback for later• Be Surprising• Treat Employees Like Snowflakes
(Inc. Magazine)
Group Discussion
• Best Practices: What works?
• Take Action: How can you implement these tactics with your employees?
“Knowledge without application is meaningless.”(Thomas Edison)
Power of Praise
Activity: Write a note of praise and recognition
Great job! Thank you! You rock! I appreciate you! Write a note of appreciation or praise to someone in your workplace.
TAKE ACTION
What is your action step?1. Complete survey. Leave it on the table. 2. Take your notes with you.3. Schedule a time to do your action step –
Put it on the calendar!4. Network – Tell someone about your
action step.
“By changing nothing, nothing changes.”(Tony Robbins)
Thank you for coming!
1-918-853-6771www.ElizabethKingConsulting.com