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How can Remote Workers and Distributed Teams Collaborate Effectively? Peter Smit Founder – Collabogence Inc October 30 th , 2015

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Page 1: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

How can Remote Workers and Distributed Teams Collaborate Effectively?

Peter SmitFounder – Collabogence Inc

October 30th, 2015

Page 2: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 2© 2013-2014 Cisco and/or its affiliates. All rights reserved.

IntroductionPolling questionsRobyn Bews – Executive Director at Workshift CanadaKate North – Vice President at PlaceValueTami Newcombe – Area VP, US Commercial West at CiscoSummaryQ & A

Page 3: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 3© 2013-2014 Cisco and/or its affiliates. All rights reserved.

An important element in Collaboration measurement

Individualwork

Highly collaborative

workFull-time

Single project focus

5 to 10 projectssimultaneously

All team members in one place

Team members “all over the place”

Page 4: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 4© 2013-2014 Cisco and/or its affiliates. All rights reserved.

An important element in Collaboration measurement

Individualwork

Highly collaborative

workFull-time

Single project focus

5 to 10 projectssimultaneously

All team members in one place

Team members “all over the place”

Driving toward technology dependency

Page 5: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 5© 2013-2014 Cisco and/or its affiliates. All rights reserved.

So where do our technology tools fit in the collaboration map?

Communication

Social

Sharing“Info push”

Search“Info pull”

Page 6: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 6© 2013-2014 Cisco and/or its affiliates. All rights reserved.

So where do our technology tools fit in the collaboration map?

Communication

Social

Sharing“Info push”

Search“Info pull”

E-mail & telephoneInstant MessagingWeb-conferencing

Page 7: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 7© 2013-2014 Cisco and/or its affiliates. All rights reserved.

So where do our technology tools fit in the collaboration map?

Communication

Social

Sharing“Info push”

Search“Info pull”

E-mail & telephoneInstant MessagingWeb-conferencing

Water coolerSocial/community

Enterprise searchRepositoryEmailSocialProject mgmtCRM

EmailRepositorySocialProject MgmtCRM

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Cisco Confidential 8© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Who is here today?(which functions are represented?)

☐ Human Resources☐ Workplace Strategy☐ Corporate Real Estate☐ Workplace Strategy☐ Information Technology☐ Business Champion or other

Page 9: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 9© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Where is your organization on the road of remote work and distributed teams ?

☐ Have formal program in place with policies and infrastructure☐ Planning to put a formal program in place during next year ☐ Left up to individual departments or business units☐ Have no plans

Page 10: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 10© 2013-2014 Cisco and/or its affiliates. All rights reserved.

What percentage of your organization currently regularly works remotely ? (At least 2 days per week)

☐ 0 to 20%☐ 20 to 40%☐ 40 to 60%☐ 60 to 80%☐ 80 to 100%

Page 11: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 11© 2013-2014 Cisco and/or its affiliates. All rights reserved.

What support is required in order to improve the collaborative performance of your remote workers and distributed teams ?

☐ Business Case☐ Training☐ Executive Champion ☐ Technology Tools

Page 12: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 12© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Robyn Bews – Executive Director of Workshift Canada

Page 13: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 13© 2013-2014 Cisco and/or its affiliates. All rights reserved.

@WORKshift@robynbews

Page 14: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 14© 2013-2014 Cisco and/or its affiliates. All rights reserved.

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Cisco Confidential 15© 2013-2014 Cisco and/or its affiliates. All rights reserved.

1. Reinforce the trends: evolve or die?2. Get beyond the rhetoric – new Canadian

research!3. Introducing a “game changer”

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Cisco Confidential 16© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 17: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 17© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 18: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 18© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 19: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 19© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 20: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 20© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 21: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 21© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 22: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 22© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 23: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 23© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 24: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 24© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 25: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 25© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 26: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 26© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 27: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 27© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 28: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 28© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 29: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 29© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 30: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 30© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 31: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 31© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 32: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 32© 2013-2014 Cisco and/or its affiliates. All rights reserved.

“There are few opportunities available to companies that can have

this level of impact on engaging talent in a meaningful way.”

- Mat Stone, Stone-Olafson

Page 33: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 33© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 34: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 34© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 35: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 35© 2013-2014 Cisco and/or its affiliates. All rights reserved.

• Canadian-born not-for-profit dedicated to workplace transformation

• Building the ecosystem to simplify what was complex- “cracking the code”

WORKshiftTM

• Conduit, connector, catalyst for those wanting to adopt new ways of working

• Our vision is to accelerate the transformation of workplaces to improve lives, cities and organizational effectiveness

Page 36: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 36© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 37: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 37© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 38: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 38© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 39: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 39© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 40: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 40© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 41: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 41© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 42: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 42© 2013-2014 Cisco and/or its affiliates. All rights reserved.

SITE AUDITFINDINGS

Thank Y u

@WORKshift

Thank Y u

Full research and infographic available at:

www.workshiftcanada.com/thefutureofwork

Thank you

http://www.workshiftcanada.com/thefutureofwork
http://www.workshiftcanada.com/thefutureofwork
Page 43: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 43© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Kate North – Vice President of PlaceValue

Page 44: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 44© 2013-2014 Cisco and/or its affiliates. All rights reserved.10EnsuringSuccessfulVirtual Collaboration Kate North

Page 45: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

“ ”Work is not

SOMERWHERE WE GO,

-Frank Becker

It’s SOMETHING WE DO

Page 46: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 46© 2013-2014 Cisco and/or its affiliates. All rights reserved.

requires a new way of working

Page 47: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 47© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Competing for the FutureInnovation depends upon

Collaboration• to connect people to people• to connect people with ideas• generate new ideas

F2F and Virtually

Page 48: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 48© 2013-2014 Cisco and/or its affiliates. All rights reserved.

“Innovation–

-Malcolm Gladwell

the heart of the knowledge economy, is fundamentally social”

collaborate to innovate

Photo source: Steelcase

Page 49: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 49© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Building personal relationships and social networks through:• Greater informality• Supporting fortuitous

encounters• Focus on team

performance

innovation starts with the sharing of ideas

Photo source: Steelcase

Page 50: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 50© 2013-2014 Cisco and/or its affiliates. All rights reserved.1 don’t make assumptions…it’s a new skill

Page 51: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 51© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Assess & Train EVERYONE

Page 52: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 52© 2013-2014 Cisco and/or its affiliates. All rights reserved.

resource: www.wrike.com

What does good look like?

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Cisco Confidential 53© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 54: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 54© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 55: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 55© 2013-2014 Cisco and/or its affiliates. All rights reserved.2create team norms & protocols

Page 56: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 56© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Culture based on

Trust

Page 57: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 57© 2013-2014 Cisco and/or its affiliates. All rights reserved.3

review work process & practices

Page 58: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 58© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 59: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 59© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 60: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 60© 2013-2014 Cisco and/or its affiliates. All rights reserved.4 master your work tools

Page 61: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 61© 2013-2014 Cisco and/or its affiliates. All rights reserved.

What?

Page 62: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 62© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Master the Art of Virtual Meetings

Page 63: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 63© 2013-2014 Cisco and/or its affiliates. All rights reserved.5 make the invisible, visible

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Cisco Confidential 64© 2013-2014 Cisco and/or its affiliates. All rights reserved. Photo source: Haworth

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Cisco Confidential 65© 2013-2014 Cisco and/or its affiliates. All rights reserved.

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Cisco Confidential 66© 2013-2014 Cisco and/or its affiliates. All rights reserved.6 track progress

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Cisco Confidential 67© 2013-2014 Cisco and/or its affiliates. All rights reserved.PURUS Technologies Inc ™ All Rights Reserved6

7

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Cisco Confidential 68© 2013-2014 Cisco and/or its affiliates. All rights reserved.7make f2f time count

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Cisco Confidential 69© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Photo source: Kayhan International

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Cisco Confidential 70© 2013-2014 Cisco and/or its affiliates. All rights reserved.

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Cisco Confidential 71© 2013-2014 Cisco and/or its affiliates. All rights reserved.8address bad behaviors quickly

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Cisco Confidential 72© 2013-2014 Cisco and/or its affiliates. All rights reserved.

What?

Page 73: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 73© 2013-2014 Cisco and/or its affiliates. All rights reserved.9 have fun…get creative

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Cisco Confidential 74© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Photo source: https://leaderchat

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Cisco Confidential 75© 2013-2014 Cisco and/or its affiliates. All rights reserved.10 celebrat

e!

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Cisco Confidential 76© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Achieve, Recognize…..and THRIVE!

…and let them thrive!

http://www.digneconsult.com

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Cisco Confidential 77© 2013-2014 Cisco and/or its affiliates. All rights reserved.

www.e-work.comPromo code: Cisco2015

Page 78: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 78© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Thank you!Kate NorthVP, Workplace [email protected] 720 1858

mailto:[email protected]
Page 79: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 79© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Tami Newcombe – Area Vice President of Commercial West at Cisco

Page 80: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

80© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Tami Newcombe, Area Vice President, Cisco Systems

Transforming TeamworkCollaboration Through the Experience of a Sales VP

Page 81: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 81© 2013-2014 Cisco and/or its affiliates. All rights reserved.

People working together can achieve extraordinary

things

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Weekly Sales Forecast

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Connecting Customers with Experts

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Acquiring Talent

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Creating Culture

Page 86: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Engaging Customer Executives

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Cisco Confidential 87© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Collaboration is a Journey

Start Small

Executive Champions

Process-Culture-Value

Adoption Contests

Metrics

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Page 89: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Cisco Confidential 89© 2013-2014 Cisco and/or its affiliates. All rights reserved.

The bases which need to be covered

in pursuit of improved collaboration

for your remote workers and

distributed teams:

Assessment and Analysis Business Case

Information Governance & Access Technology tools

Work configuration (including space) Org Learning & Development

Social/ Community Measurement and adjustment

Summary:

Page 90: Creating a Collaborative Workplace Culture Webinar Series: “How can remote workers and distributed teams Collaborate Effectively”

Q & APeter Smit - [email protected]

Robyn Bews – [email protected]

Kate North – [email protected]

Tami Newcombe - [email protected]

Research project: Interested in knowing your “Collaborator Type” and how you compare to others?Go to www.themindsuite.com/survey  and ender code: VSH476 (20 minute assessment – your profile will be sent to you upon completion of the research)

October 30th, 2015

http://www.themindsuite.com/survey

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