Create an Account (required to process payments for invoices)

Navigate to the address of the new Gray Media payment portal at either of the following addresses: https://gray.tv/payments

https://portals.icheckgateway.com/gray/

These instructions are to help a customer make an invoice related credit card payment, starting with creating an account on the portal and associating advertiser or agency number(s) with the account.

To create an account click on the ENTER button circled in green on the screenshot below:

To start click the red REGISTER NOW button on the right side of the page

On the screen below you will enter the information for your account, some things to remember:

• Each account will have the ability to save payment methods. (see 2- Processing Invoice Payment)

• It is best practice for security that each user have their own account

If instead a “company account” is used all users that use that account will be able to use the saved credit cards to make payments. The actual credit card information is masked but the stored credit card will be available to make

payment.

• USERNAME – this is your login name There is a maximum of 15 characters

• EMAIL ADDRESS, FIRST NAME & LAST NAME

The email address will be used to send an account verification email and, if needed, for password resets and

account recovery. Once created, the email address can’t be modified; the account has to be deleted and a new one created.

These fields will also be used to populate the transaction forms, but information can be changed on the forms as needed

• STREET ADDRESS, CITY, STATE/PROVINCE, POSTAL CODE AND OFFICE PHONE NUMBER

All fields are required.

These fields will also be used to populate some forms but can be changed on the form as needed.

• ADDRESS 2

This is an optional field.

• PASSWORD & CONFIRM PASSWORD

Length – minimum of 8 characters – maximum 128 characters

Must contain, at a minimum, one of each of the following Uppercase letter, Lowercase letter, Number, and one of the following special characters

• ! @ # $ % ^ & ?

• reCAPTCHA Check the “I’m not a robot” box and then click CREATE ACCOUNT button.

The screen will change to confirm the account was created.

An account activation email will be sent to the email address that was entered on the CREATE YOUR ACCOUNT screen. Click the link in the email (highlighted in green below).

You will navigate automatically to a validation screen and then automatically back to the pay an invoice page.

Processing a Payment for an Invoice

Navigate to the address of the new Gray Media payment portal at either of the following addresses: https://gray.tv/payments

https://portals.icheckgateway.com/gray/

These instructions are to help a customer make an invoice related credit card payment. Note: To process payments for invoices, you must first create an account and associate your advertiser or agency number(s) with the account. Please see the section of this guide titled Create an Account.

To make payment(s) on invoice(s) the user will need the following:

• An account on the new credit card portal

• Advertiser or Agency number(s) o These numbers are located on the header of your invoice

With this information in hand, click the enter button circled in green and move to the invoice log in screen.

To start, enter your account USERNAME & PASSWORD then click the LOGIN button. This will navigate you to the PAYMENT ON INVOICE(S) page.

ADDING AN ADVERTISER / AGENCY NUMBER TO YOUR ACCOUNT The credit card payment portal associates advertiser/agency number(s) with the login account. This new feature will eliminate the need to key in individual invoice numbers, instead all open invoice(s) associated with the advertiser/agency number will be displayed. The first time you are on the portal you will need to add your ADVERTISER / AGENCY NUMBER and click ENTER. This will add the ADVERTISER / AGENCY NUMBER to your account. Select AGENCY NUMBER from the dropdown box if you will be paying invoices as an agency.

Select ADVERTISER NUMBER from the dropdown box if you will be paying invoices as an advertiser.

The next time you log in the number will be displayed and you just click ENTER to move to the invoice screen.

This will take you to the invoice(s) screen for the that ADVERTISER / AGENCY NUMBER entered.

At the top of the INVOICES SCREEN is a menu that can be used to manage your account and user profile. For more information on these menu options, please see the section titled UPDATING OR CUSTOMIZING YOUR ACCOUNT PROFILE. The yellow SWITCH ADVERTISER/AGENCY BUTTON will return you to the PAYMENT ON INVOICE(S) page and can be used to confirm the advertiser or agency name and number.

THE INVOICE LIST Toward the bottom of the screen is a list of associated open invoices and several other options. Use the dropdown box to expand or limit the number of invoices displayed on the screen.

FILTERING

• SEARCH o This filter will list open invoices that match the value in the search box. Green highlight.

• FILTER BY STATION o This filter will list of open invoices for the station call letters entered. Pink highlight.

• FILTER BY DATE o This filter will list open invoices dated between the dates listed. Start date blue highlight, end date purple

highlight. • COMBINING FILTERS

o You can filter by date range then by station then a value in the search field.

• CLEAR FILTERS button o To remove filters, click the CLEAR FILTERS button

SORTING • At the top of each column are up and down arrows; these indicate if that column is sorting the invoices, and if the

sort is ascending (arrow pointing up), sort smallest to largest, A to Z, or descending (arrow pointing down) sort largest to smallest, Z to A.

o In the example the invoices are sorted in ascending order by invoice number.

SELECTING INVOICES FOR PAYMENT

• Selecting individual invoices o With the invoices displayed, click the checkbox in the last column to add that invoice to the transaction for

payment o The invoice will move from the bottom grid to the top grid.

• Selecting a filtered list o Once the displayed list of invoices reflects the invoices you want to pay, click on the SELECT ALL (Unselect All

in screenshot below) checkbox o All filtered invoices will move from the lower grid to the upper grid.

CHANGING THE AMOUNT TO PAY o If you are paying an amount on an invoice that is different than the amount displayed, change the amount in

the AMOUNT TO PAY field to the amount you want to pay When you have entered the new amount, a blue SAVE CHANGED AMOUNT TO PAY button will

appear – click the SAVE CHANGED AMOUNT TO PAY button

o If an amount less than the amount due is entered for payment, a text box for the Discrepancy Reason will

appear

o Enter the reason for the change in the amount to pay. You must enter a Discrepancy Reason or you will not

be able to proceed

o Click the green PROCEED WITH PAYMENT button

ENTERING PAYMENT INFORMATION

1. Select the card type from the dropdown list

a. If you previously saved a payment type you can select it from the dropdown. b. If you want to save a new payment type check the SAVE PAYMENT METHOD? Checkbox.

The following information is entered based on the information in the account profile, changes can be made as needed but will not change the information in the account profile. To change the account profile see Account Profile Options.pdf

2. First name & Last name fields a. This must match the first and last name on the card, it may be different than the contact name above. If the

card being used does not have a first and last name listed (some corporate cards) contact the issuer for what should go in these fields. If the fields don’t match what the issuer expects they may decline the transaction.

3. Billing address, City, State/Province & Postal Code fields a. These fields should have the information from the credit card account. If the fields don’t match what the

issuer expects they may decline the transaction. 4. Card Number, Security Validation Code and Exp Date fields

a. Enter each as they are listed on the card. b. The security validation code is a 3 digit number on the back of a Visa, Master Card or Discover Card. For

American Express it is the 4 digit code on the front of the card. The final steps:

1. The fine print – place a checkmark in the box

a. “I authorize Gray Television to charge the credit card indicated in this web form. I certify that I am an authorized user of this credit card and that I will not dispute the payment with my credit card company, so long as the transaction corresponds to the terms indicated in this web form.”

2. SUBMIT a. Click SUBMIT only once!

1 2

IF THE TRANSACTION SUCCESSFULLY PROCESSED:

1. The screen will change to the confirmation page similar to the one below. a. Confirm the station, invoice and payment amount are correct. b. To manually print a copy of the confirmation, click on the blue button which will open the print window on

your computer.

c. A receipt will be emailed to the email address of the transaction.

i. Included will be the confirmation number, amount paid, and the invoice(s) paid.

IF THE TRANSACTION DIDN’T SUCCESSFULLY PROCESS:

1. You will see this screen – click the blue OK button.

2. You will then be returned to the transaction and the reason for the decline (if provided by the card issuer) will be in red to the right of the SUBMIT button. If not it will only indicate that the transaction was declined.

3. Reenter the information and retry processing the transaction. a. If a card is declined twice it cannot be used on the site for 24 hours

i. This is not a policy of Gray Television but a policy of the credit card processor and is for the customer’s protection.

Processing a Non-Invoice Payment

Navigate to the address of the new Gray Media payment portal at either of the following addresses: https://gray.tv/payments

https://portals.icheckgateway.com/gray/

These instructions are to help a customer make a non-invoice related credit card payment.

To make a non-invoice payment the user will need the following: • Station call letters for where the payment will be applied. • Contract number or advertiser name • Transaction contact information • Credit card and credit card account information

With this information in hand please click the ENTER button circled in green and move to the non-invoice form.

Complete all fields on the non-invoice form. NOTE: ALL fields must be filled in to process the payment.

FILLING OUT THE FORM

1. In the STATION field begin entering the call letters associated with the payment.

a. As you type, a list of stations will be offered. When you see the station wanted you can either click on it or continue typing.

2. In the CONTRACT NUMBER/ADVERTISER NAME field a. If you have a contract number, enter it. b. If no contract number, then enter the advertiser’s

name 3. In the TOTAL PAID field

a. Enter the amount of the transaction. This is the amount that will be charged to the credit card.

4. In the CONTACT field a. Enter the person to be contacted should there be

questions about the transaction. 5. In the CONTACT PHONE field

a. Enter the best number to reach the contact by phone.

6. In the EMAIL & CONFIRM EMAIL fields a. Enter an email address, this is where the

transaction receipt will be sent.

FILLING OUT THE PAYMENT INFORMATION:

1. Select the card type from the dropdown list 2. FIRST NAME & LAST NAME fields

a. This must match the first and last name on the card, it may be different than the contact name above. If the card being used does not have a first and last name listed (some corporate cards) contact the issuer for what should go in these fields. If the fields don’t match what the issuer expects they may decline the transaction.

3. BILLING ADDRESS, CITY, STATE/PROVINCE & POSTAL CODE fields a. These fields should have the information from the credit card account. If the fields don’t match what the

issuer expects they may decline the transaction. 4. CARD NUMBER, SECURITY VALIDATION CODE AND EXP DATE FIELDS

a. Enter each as they are listed on the card. b. The SECURITY VALIDATION CODE is a 3-digit number on the back of a Visa, Master Card or Discover Card.

For American Express it is the 4-digit code on the front of the card. 5. COMMENTS/NOTES

a. The comments and notes field should include instructions on how to process and post your payment.

The final steps:

1. The fine print – place a checkmark in the box. a. “I authorize Gray Television to charge the credit card indicated in this web form. I certify that I am an

authorized user of this credit card and that I will not dispute the payment with my credit card company, so long as the transaction corresponds to the terms indicated in this web form.”

2. reCAPTCHA a. Check the checkbox to prove this is not an automated payment.

3. PROCESS PAYMENT a. Click PROCESS PAYMENT only once!

IF THE TRANSACTION SUCCESSFULLY PROCESSED: 1. The screen will change to the confirmation page similar to the one below.

a. Confirm the station and payment amount are correct. b. To manually print a copy of the confirmation click on the blue button which will open the print window on

your computer.

2. An emailed receipt will be sent to the email address entered earlier (see example below):

IF THE TRANSACTION DIDN’T SUCCESSFULLY PROCESS:

1. If the screen below is displayed, the credit card processor declined the transaction because the account information or the card information entered didn’t match the information on file.

a. Look to the right of the green PROCESS PAYMENT button, if the card issuer returns more information it will be listed in red. If not it will only indicate that the transaction was declined.

b. Click the blue OK button. c. Check the entered information, correct as needed and retry processing the transaction.

1. If a card is declined twice it cannot be used on the site for 24 hours. This is not a policy of Gray Television but a policy of the credit card processor and is for the customer’s protection.

Updating or Customizing Your Account Profile

This document explains the different menu options available after a customer has logged into their account. Click ENTER under Payment on Invoice(s)

Log in to your account using the username and password established when the account was created.

Once in the account you will see a series of menu options in the upper left part of the screen (underlined in green below). These menus will be present on each screen in the invoice payment process.

HOME The HOME menu option will return you to the PAYMENTS ON INVOICE(S) screen.

CHANGE PASSWORD The CHANGE PASSWORD menu option will allow you to change your password but does require that you know your current password.

If you need to change your password and do not know your current password, navigate to Account Login page and click on the FORGOT PASSWORD link.

This will take you to the ACCOUNT RECOVERY page. Enter the account username and the email address used to create the account. Then click the RESET PASSWORD button.

Check the email account for an email from icheckgateway.com that will contain a link to reset your password.

Create a new Password and click the red UPDATE PASSWORD button. Note: you cannot reuse your old passwords.

Click the red CONTINUE TO LOGIN button

If there are still problems with resetting the password call 877-783-4054 and leave a message with contact information and a support technician will return your call to assist.

MY PROFILE The MY PROFILE option will allow for changes of the information entered when the account was created, except for the email address. If you need to change the email address associated with the account, a new account will have to be created. If there are any problems with updating a profile call 877-783-4054 and leave a message with contact information and a support technician will return your call to assist.

PAYMENT METHODS If, when making an earlier transaction to pay an invoice the choice of saving the payment method was chosen then the payment method will be listed on this screen. Click on CARD and the profile information from the transaction will be displayed. This information cannot be changed, if the information needs to be changed delete the stored payment method, then when used on the next transaction enter the new information. The only time a payment method can be added (or a stored payment method used) is when it is used to pay an invoice.

HELP This menu item is not currently in use.

LOGOUT The LOGOUT menu item will return you to site landing page.