create a customer service revolution at your library! presenters: darin butler, maggie mills, susan...
TRANSCRIPT
Create A
Customer
Service
Revolution at
your Library!
Presenters: Darin Butler, Maggie Mills, Susan Spicer, Tina Miller, Dawn Smith, Robin Chalhoub
SALT LAKE COUNTY CUSTOMER SERVICE STANDARDS
Extravaganza!!
1. Sticky note your branch guidelines to the standards’ posters2. Break up into small groups to discuss and organize the identified behaviors for each standard.
Customer Service Policy
Performance & Development Plan
What is in your Revolution Toolbox?1. Staff Input / Buy in
• Identify customer service behavior
2. Policy• Define clearly as a foundation
3. Accountability• Institute a method to evaluate good customer
service behavior• Use feedback and mentoring
Celebrate Successes!
We are all Customer Service Superheros
Viva la Customer Service Revolution