cramo group presentation 2017 – shape and share · cramo maintains a high level with respect to...
TRANSCRIPT
CRAMO GROUP PRESENTATION 2016
(UPDATED)SHAPE & SHARE
STRONG RENTAL POSITION
Russia
Czech Rep.
AustriaHungary
Ukraine
Norway
Finland
Sweden
Lithuania
Slovakia
Estonia
Germany
Poland
Denmark
#2in Europe
Cramo
Fortrent
#1in the Nordics (MS)
324depots
14countries
230,000rental units
150,000customers
300depots
#2in Europe
CRAMO GROUP IN NUMBERS 2016
▪ Sales 712 MEUR (+6.6%)
▪ EBITA 111 MEUR (+30.6%)
▪ Listed on the Helsinki Stock
Exchange since 1988, midcap
▪ 2,550, average 2016 (+2.6%)
Key financials
Depot network
Personnel
Fleet ▪ More than 230.000 items
▪ Cramo is a rental solutions provider in machinery, equipment and modular space
What
▪ Construction industry
▪ Other industry
▪ Public sector▪ Household,
otherFor whom
▪ 300 depots ▪ 14 countries
CRAMO GROUP TODAY
▪ Cramo is one of the largest equipment rental service companies in Europe, with operations in 14 countries and 2016 sales of EUR 712 million and EBITA EUR 111 million.
▪ The company operates under the Cramo brand in Nordic and Baltic countries, Germany, Austria, Hungary, Poland, the Czech Republic and Slovakia. In Russia and Ukraine under the brand of Fortrent (50% owned JV). The Modular Space business is marketed under the sub-brand Cramo Adapteo.
▪ Cramo is the #1 player in both construction and non-construction modular spacein the Nordic countries.
▪ Cramo is also #2 in the Equipment rental segment in Europe and #1-3 in all markets of operation.
▪ In addition to strong market position and brand, Cramo’s key strength is extensive rental concept combined with flexible business model and operational efficiency.
▪ Cramo's 2,500 employees serve over 150,000 customers.
SALES BY BUSINESS SEGMENT 2016
Finland18%
Sweden49%
Norway10%
Denmark5%
Central Europe11%
Easter Europe7%
EUR 680 million
FINANCIAL TARGETS CRAMO GROUP 2017-20
EQUIPMENT RENTAL
▪ Organic sales growth > market
▪ ROCE > 14.5%
MODULAR SPACE
▪ Double digit organic sales growth
▪ ROCE > 12.5%
GROUP
▪ Net Debt / EBITDA < 3x
▪ ROE > 15 %
▪ DIVIDEND PAYOUT RATION ~40 %
* Financial targets: on average during 2017- 2020
* ROCE = EBIT / capital employed (average)
NEW SEGMENT STRUCTURE
Finland
Lithuania
Estonia
Poland
Net sales (mEUR)
EBITA(margin-%)
ROCE
139
22
12%
(16%)
ER Finland
and Eastern Europe
Czech Rep.
Austria Hungary
Slovakia
Germany
Net sales (mEUR)
EBITA(margin-%)
ROCE
79
4
4%
(5%)
ER Central Europe
Czech Rep.
Austria Hungary
Norway
Finland
Sweden
Lithuania
Slovakia
Estonia
GermanyPoland
Denmark
Net sales (mEUR)
EBITA(margin-%)
ROCE
118
31
11%
(26%)
Modular Space
Norway
Sweden
Net sales (mEUR)
EBITA(margin-%)
ROCE
379
65
17%
(17%)
ER Scandinavia
TWO STRONG BUSINESS DIVISIONS
EQUIPMENT
RENTAL
MODULAR
SPACE
SALES BY PRODUCT GROUP AND # OF UNITS
Tools27 %
ConstructionEquipment
10%
AccessEquipment 16
%
Modular Space15 %
Site huts10%
Rental-related services and other
20%
Access equipment (14,000)
Construction equipment
(6,100)
Tools (158,000)
Modular space (22,000)
Site huts (32,000)
SALES BY SERVICE AREAS
Constructionindustry
55%
Other industries
23%
Public sector16%
Households 2%
Other 4%
More than 150,000 customers
STRATEGY: SHAPE & SHARE
More than 150,000 customers
OUR MISSION
Create great days at work and room for great days
VALUE ADDEDSHARED RESOURCES SIMPLIFIED
OUR PURPOSE
Driving the sharing economy
OUR STRATEGY
Shape and Share
People and performance Game-changing offerings
Stretch and scale up business models
Capture potential in our markets
FOCUS AREAS
Enable people to perform Shape the future
Modular space
Secure resources &
German market
Equipment rental
Offerings & delivery platform
Operational excellence
VALUES
Credibility Creativity Commitment
PurposeWhy do we exist?
VisionWhat do we want to be?
MissionWhat do we want to accomplish?
StrategyOur plan to reach vision,
mission and purpose
Focus areasHow we drive our strategy
ValuesOur common platform and foundation
STRATEGY: SHAPE & SHARE
We will capture the potential in our markets
• We enable Cramo people to
achieve top performance
• We significantly stretch our
core business models
• We rapidly grow Modular Space
in chosen European markets
• We establish game changing offerings
in sharing resources
We share
•Resources
•Best Practices
• Ideas
•Values
We shape our
• Industry
•Offerings
•Organisation
•Attitudes
THE ROADMAP IS CLEAR
AlignImplementing common processes and tools
Living the Cramo Story
Operational efficiency
OptimizeShaping the business structure and model
Enhancing the performance culture
Creating a digital concept
GrowthBuilding a new footprint in chosen markets
Targeting organic growth
Evaluating potential acquisitions target companies
KEY FOCUS AREAS
Enable people
to perform
Stretch business
models
Game-changing
offerings
Secure resources
in Modular Space
Capture potential
in Germany
FOCUS AREA: ENABLE PEOPLE TO PERFORM
More than 150,000 customers
Develop
People to
Perform
Roll-out
Cramo Care
Drive
Cramo Story
Root
Performance
Culture
1 2
43
MEGATRENDS AND RENTAL GROWTH DRIVERS
Outsourcing - Increasing
rental penetration
Growth in rental-
related services
Switch from manpower
to machine
Growth in renovation
construction in mature
construction markets
MEGATRENDS
Migration
Urbanisation
Ageing
Globalisation
Digitalisation
Sustainability
Environmental and
climate awareness
Increased energy
efficiency
requirements
Accelerating technological
development
Global and local
demographic changes
More stringent environmental
laws and international
agreements to mitigate
climate change
SOCIETY PUBLIC SECTOR CONSTRUCTION OTHER INDUSTRIES
Growth in new services and
solutions
Growth of rental and modular
space in new sectors
Increasing rental penetration,
outsourcing
Internet of things, intelligent
life-cycle follow-up
Multichannel connectivity with
customers
EQUIPMENT
RENTAL DRIVERS
MODULAR SPACE
GROWTH DRIVERS
Economic benefits,
change in mindset
Greater preference
for total solutions
Need to improve
productivity
Quality problems
(mold and moisture)
in construction
Ageing of buildings
Dynamic, changing environment
creates demand
Site-specific space needs
during renovation periods
Fluctuating space needs:
daycares, schools,
accommodation
End users increasingly require
permanent-like quality
Need for energy-efficient
solutions
DIGITALIZATION AND THE FUTURE OF RENTAL
More than 150,000 customers
The fleet is becoming more digital
Innovations & New Business Director
Tomi Sundberg
Cramo Innovation Race
”Smart” tools Digital Transformation Team
The Innovation Team
DIGITAL VISION AND MISSION
VisionDigital change
leaders
Shapers, not followers!
MissionEasy accessible,
always open
channels that
adds value
Easy to find products
Detailed product data
Accurate availability information
Easy to make transactions
Efficient portal for account and rental
management
Easy access
Cramo eCOMMERCE SOLUTION
SUSTAINABILITY EMBEDDED IN OUR STRATEGY
STRATEGIC DRIVERS
• Driving the sharing
economy
• Shaping the industry
• Stakeholder expectations
for more sustainable
operations
• Resource and operational
efficiency
• Changing the operating
environment
• Increased transparency
and more stringent ethics
CUSTOMER CARE
• Customer satisfaction
• Health and safety
• Resource efficiency
• Business ethics
• Responsible suppliers
ENVIRONMENTAL CARE
• Resource efficiency
• Reduced environmental
footprint
• Increased circularity
EMPLOYEE CARE
• Employee satisfaction
• Health and safety
• Skills development
• Diversity and equality
SOCIAL CARE
• Local engagement
• Business ethics
VALUE ADDED
• Growth
• Risk management
• Return on capital
• Skilled, committed
employees
• Innovative corporate culture
• Competitive edge
COMMITMENT AND PRINCIPLES
Code of Conduct and Business Ethics
Supplier Code of ConductUN Global Compact
ISO
CRAMO CARE
CUSTOMER CARE
• Customer satisfaction
• Health and safety
• Resource efficiency
• Business ethics
• Responsible
suppliers
EMPLOYEE CARE
• Employee satisfaction
• Health and safety
• Skills development
• Diversity and equality
ENVIRONMENTAL CARE
• Resource efficiency
• Reduced environmental
footprint
• Increased circularity
SOCIAL CARE
• Local engagement
• Business ethics
SUSTAINABILITY
Growth Risk
management
Return on capital
ALWAYS PUTTING OUR CUSTOMERS FIRST
WE ARE ALWAYS ON TIMEWe understand your needs and timetables so well that every delay is too much.
One minute late or one hose short, we’ll take responsibility – just to keep our
service standards at least as high as your expectations.
OUR EQUIPMENT NEVER FAILSHigh-quality equipment is the very core of our business. When equipment
needs to be fixed or replaced, we’ll do it faster than you could imagine.
#1
#2
#3
WE ARE ALWAYS HELPFUL
Every Cramo country has its own ombudsman. The ombudsman is a neutral authority who is willing and able to resolve and causes of dissatisfaction. Their job is to make our customers happy and help us to improve.
WE MAKE YOUR DAILY LIFE EASIER
AND MORE EFFICIENT
Always
nearby A passion to
serve
Reliable
delivery
Rental
objects for
every
possible
need
Committed to
development
An easier,
more
efficient day
High quality
and safety
THE CRAMO RENTAL CONCEPTA wide range of rental-related SERVICES ranging from different site services, such as
proactive site monitoring, construction site
logistics, dust-control and weather-sheltering, to
safety-related services, equipment and training.
Tailor-made total RENTAL SOLUTIONS
for more efficient, safe and environmentally
sound construction projects.
MODULAR SPACE
SOLUTIONS
matching the standards of
permanent buildingsfrom classrooms and daycare
facilities to high-tech offices
and accommodation.
Operating in 8 countries
SITE HUTSadaptable for various
purposes and
capacity needs.
COMPREHENSIVE
RANGE OF TOOLSand complete package
solutions in building
equipment.
Modern, comprehensive fleet of
CONSTRUCTION EQUIPMENTfor any type of assignments, from major road
projects to small-scale jobs.
ACCESS EQUIPMENT with comprehensive safety
solutions for working at heights.
A RANGE OF
RENTAL-RELATED
SERVICESIncluding transport,
assembly, disassembly,
other services, and
transport off-site.
More than
230,000
rental
items
Over
150,000
customers
INDUSTRIAL PROJECTSincluding infrastructure,
offshore and mining.
WAY FORWARD TO CAPTURE POTENTIAL
Align,
optimize,
grow
Leading
position
2divisions
Enable
people to
perform
Innovation
CRAMO ONLINE
www.cramo.com
www.cramogroup.com
https://ecrent.cramo.com
SOCIAL MEDIA
www.facebook.com/cramogroup
www.twitter.com/cramogroup
www.linkedin.com/company/cramo-group
APPENDIX
Business overview
Sustainability
Why rent from Cramo
Depot network
PRODUCTS & SERVICES
Rental equipment
Modular Space
SUSTAINABLE SOLUTIONS
“ As part of the sharing economy, our rental solutions provide
safe, resource-efficient alternatives to our customers,
generating value to all our stakeholders and to society.
Our ambition is to take a lead in advancing sustainability in the
rental industry, exceeding the expectations and requirement of
our stakeholders and excelling in customer satisfaction.”
Leif Gustafsson
President and CEO
http://bit.ly/2lDFetJ
HIGH LEVEL OF QUALITY
Cramo maintains a high level with respect to quality, environment and working environment matters, both internally and
in cooperation with customers. We not only provide a top range of quality products, but can also help toward
minimizing environmental impact and creating a better working environment at our customer’s work sites.
100% of our operations shall be covered by these certificates by the end of 2020.
x
x
Environmental and quality certified operations in Cramo
Sweden Norway Finland Germany
ISO 9001
(quality) x x x x
ISO 14001
(environment) x x x x
OHSAS 18001 (work
environment) x x x
▪ Expert depot personnel who give advice on
machine selection
▪ The right machine in the right place at the right time
▪ Testing of machinery and equipment prior to delivery
▪ Calibrated control and measurement instruments
▪ Modern inventory of machinery with
the latest technology
▪ Regular servicing of the machinery
▪ Machinery that has passed inspection
▪ Rental insurance that provides extra security
▪ Business support that presents
the current rental rate
▪ Training of Cramo’s employees and customers
▪ Customer surveys that capture customer views
▪ Reporting system for discrepancies/improvements
OUR QUALITY WORK GIVES YOU ADVANTAGES
TAKE PART IN OUR ENVIRONMENTAL WORK
Cramo’s work with environmental issues differ between markets and are furthest
advanced in the Nordic countries, where this work has become an evermore
important argument for customers choosing rental solutions from Cramo.
Measurement of energy consumption between standard site
hut (purple) with Cramo energy establishment (blue). It is
possible to make an energy saving of 35% with Cramo
energy establishment.
Comparison kWh/m2 (March 2008)
▪ Advice/tips for customers on environmental work
▪ Machinery that meets environmental demands
▪ Documented environmental performance of machinery
▪ Help with calculating emissions
▪ Environmentally-adapted oils and fuels
▪ Products for environmentally-safe handling
▪ Help with waste disposal in customer projects
▪ Site hut and module set-up with low energy consumption
▪ Extensive environmental work at Cramo’s rental depots:
▪ Environmental assessment of chemicals
and safe handling
▪ Environmental assessment of the carriers
and suppliers
▪ Energy effectiveness
▪ Waste management
TAKE ADVANTAGE OF OUR KNOWLEDGE OF THE
WORK ENVIRONMENT
▪ Information about work requirements
▪ Machinery that reduces strain on users
▪ Training in aerial equipment, scaffolding and
forklift trucks for our customers
▪ Machinery that reduces the risk of vibration
injuries
▪ Fall protection to reduce the risk of accidents
▪ Equipment that contributes to cleaner air
▪ Sale of personal safety equipment
▪ Site huts and modules providing a good
workplace environment
▪ Help with solutions toward improving the work
environment
▪ Safety instruction for certain machines
Cramo’s work with work environmental issues differ between markets
and are furthest advanced in the Nordic countries, where this work
has become an evermore important argument for customers choosing
rental solutions from Cramo.
WHY RENT FROM CRAMO
The widest assortmentRental objects for every possible need.
Capacity to deliver230,000 modern pieces of equipment of high quality ensure a high degree of delivery.
Always nearby300 strategically positioned depots and sales offices.
A long history and strong traditionAccess to the collective competences from rental operations in 14 countries.
Forerunner in the industryISO-certified in the Nordic area.
Committed to developmentWe strive to develop new creative solutions, based on ourextensive customer experiences.
DEPOT NETWORK
A wide network of about 300 Cramo depots offering a wide range of equipment
Our standard depots offer:
▪ All standard equipment
▪ Light construction equipment and smaller lifts
▪ Merchandise in the Cramo depot store
▪ The best customer service and efficient logistics
▪ Reliable equipment availability and flexible
▪ Delivery conditions
▪ Efficient logistics through a hub-structure
A WIDE RANGE
OF RENTAL
PRODUCTS
TOTAL RENTAL SOLUTIONS PROVIDER
1
2
3
Compaction equipment, modular space solutions
and earth moving equipment
Material handling equipment, access
equipment and safety products
Tools for drilling and grinding, dust
collectors and bolt driving
TOOLS
▪ Ground vibrators
▪ Concrete processing machines
▪ Electrical equipment
▪ Compressors
▪ Drying and heating equipment
▪ Pumps
▪ Screw/nail tools, chipping and hewing hammers
▪ Cutting machines, saws and welding equipment
▪ Grinding, milling and drilling machines
▪ Bending machines
▪ Measuring instruments
▪ Cleaning equipment
ACCESS EQUIPMENT
▪ Minicranes
▪ Telescopic handlers
▪ Vertical mast lifts
▪ Scissor lifts
▪ Articulated boom lifts
▪ Telescopic boom lifts
▪ Crawler-mounted lifts
▪ Trailer-mounted lifts
▪ Truck-mounted lifts
▪ Building hoists
▪ Scaffolding
▪ Work platforms
▪ Forklift trucks
▪ Warehouse trucks
CONSTRUCTION EQUIPMENT
▪ Dumpers
▪ Rollers
▪ Excavators
▪ Skidsteer loaders
▪ Compact loaders
▪ Wheel loaders
▪ Compressors
▪ Generators
▪ Drilling rigs
▪ Demolition robots
MODULAR SPACE – FOR CONSTRUCTION SITES
PRODUCTS
▪ Site huts
▪ Trailers
▪ Toilets
▪ Containers
BUILDING SITE PREMISES FOR
▪ Accommodation
▪ Project offices
▪ Changing rooms, hygiene
▪ Storage
MODULAR SPACE – FOR NON-CONSTRUCTION USE
• Quick assembly and flexible solutions
• Premises on site
• An alternative to long-time investments
• Permanent standards
APPLICATIONS
• Offices
• Schools
• Daycare/pre-school
• Accommodation
• Events
• Shops
CUSTOMER CASE MODULAR SPACE
MERIANSCHULE
Merianschule in Frankfurt was getting old and non-functional for students and staff.
“We are very happy with the quality of the school building. We didn’t really expect
that. I particularly like the massive wooden doors and the high-quality staircases.
The low reverberation in the rooms are very positive.”
Brigitte Schultz, Head of School
▪ Innovative heating concept
▪ Infra-red heating panels saving energy
▪ Meets all modern standards of fie protection
▪ Escape routes are easily accessible
▪ Acoustic panels
▪ 3.510 sqm school container-type building
▪ Special needs for access, light and sound
SERVICES
AND
SOLUTIONS
SUPPORTING
OUR
CUSTOMER’S
BUSINESS
SERVICES AND
SOLUTIONS
SUPPORTING
OUR CUSTOMER’S
BUSINESS
SERVICES Cramo rental insurance
All services that might be needed during the Modular Space life cycle
Modular Space
ServicesTransportation
Complete transportation service for equipment
Coaching and training to obtain new knowledge about new products and technologies
External training
All services related to temporary electricity
Temporary
electricity
Protection against unexpected costs for unforeseen events
Cramo Rental
InsuranceOffered on all
Cramo markets
Experiencedstaff for rented equipment
24/7 access to technical expertise from Cramo
Extensive services for heating buildings or construction sites
Planning and sourcing for smooth operations
Extensive services for humidity damage prevention and repair
Full range of services for construction sites
Repair and maintenanceservice for equipment
Extensive services for erection and dismounting of scaffolding
Extensive services for managing air quality on the construction site or in the workplace
Recommendations and instructions for how to operate based on QSE
Trading services for outdated equipment
Operators 24/7 technical
supportConstruction site
services
Repair and
maintenance
Scaffolding &
rack/pinion
hoist services
Heating services Moisture damage
and humidity
control services
Construction site
logistics
Air quality
managementTrading services
QSE servcies
Other services
available on some
Cramo markets
MODULAR SPACE SERVICES
Services related to assembly, disassembly and usage of Modular Space
All services related to modular space from one provider.
Components:
▪ Dimensioning of premises
▪ Drawings and documents
▪ Site preparations and foundation work
▪ Transport and logistics
▪ Assembly and disassembly
▪ Electricity, IT, water and sewage
▪ Furniture, equipment and installations
TRANSPORT SERVICES
Transportation of equipment rented from Cramo or your own.
No need to set aside resources for transportation. No need for your own fleet.
Components:
▪ Basic, normal or express delivery
▪ Efficient allocation of rental equipment
▪ Logistics centre for services on customer’s construction site
EXTERNAL TRAINING (CRAMO SCHOOL)
Keeps you updated on new products technologies and regulations.
Examples on available courses
▪ Safety at the construction site
▪ Operation of forklifts and dumpers
▪ Assembly of scaffolding
▪ Safe usage of access equipment
▪ Dust-free workplace
“We offer Cramo’s traning to all foremen in the companies whose
employees’ jobs include working at heights at our worksite.
Training is offered both to contractors and to our own employees”.
Ilkka Karvonen, Worksite safety manager
▪ Fall protection
▪ How to use collective fall protection
▪ How to use personal fall protection
▪ How to use a harness
▪ Scaffolding, barriers and handrails
▪ 2,500 employees working at the site
▪ Training sessions are held on regular basis
CUSTOMER CASE: METSÄ FIBRE
TEMPORARY ELECTRICITY
All services related to temporary electricity from one provider.
Offering safe planning and installation of electricity with certified staff
Components
▪ Mapping customer requirements
▪ Subscription of electricity connection
▪ Complete CAD-based electricity plan
▪ Lighting plans and services
▪ Electricity installation and connections
▪ 24/7 service
▪ Power calculations
▪ Electricity usage monitoring
CRAMO RENTAL INSURANCE
▪ Extra security when renting equipment from Cramo.
▪ Offering protection against unexpected costs for unforeseen events such as break-ins, fire, water damage or equipment breakdowns.
Clean House
Solutions for managing air quality on construction sites and working environments
Solutions for heating and humidity control on construction sitesor the set-up of construction sites
Cramo Safety
Safety solutions for construction sites
Cramo Smart Energy
Solutions for saving energy with smart, efficient assembly of Modular Space
Cramo Security
Security and access control solutions for construction sites
Crew Camp Solutions
Total accommodation solutions
Dry Construction
SOLUTIONS
CRAMO SAFETY
Comprehensive safety solutions for construction sites.
Fewer accidents and less risky situations on construction sites.
Services and products:
▪ Training via the Cramo School
▪ Personal fall equipment
▪ Temporary edge protection
▪ Mounting and dismounting of safety equipment
CLEAN HOUSE
Solution for managing buildings affected by wateror excessive heat.
More comfortable working conditions and improved air quality.
Products and services:
▪ Planning and sizing of dust control
▪ Installations
▪ Dust measurements
▪ Seal measurements
▪ Indoor air quality measurements
▪ Other indoor air services
CRAMO SMART ENERGY
Saving energy with up to 50% with smart, efficient assembly of modular space with insulation and low-energy lighting.
Studies show that approximately 70% of the energy consumption at a construction site relates to the heating of site huts, and lighting equipment.
Products and services:
▪ Exterior insulation between the huts
▪ Energy efficient site huts, C60
▪ Low energy light fittings in exterior and interior
▪ Lighting
▪ Insulated storage containers
▪ Measuring and follow-up
DRY CONSTRUCTION
▪ Combines training, products and counseling to avoid damage and/or delays due to weather conditions during the building process.
▪ A healthy climate at the construction site gives healthier workers and tenants.
▪ Cramo offers training and products such as weather protection, halls, heaters, dryers and dehumidifiers. And finally follow-up and documentation.
CRAMO SECURITY
Total solutions for security and access control for construction sites.
A healthy climate at the construction site gives healthier workers and tenants.
Products and services:
▪ Smart identification card and access device (e.g. ID06)
▪ Gates and fences
▪ Cameras
▪ Security service (guards)
▪ Container safe storages
▪ Training (Cramo School)
CREW CAMP SOLUTIONS
Temporary accommodation and premises for longer projects.
Especially for projects not located near populated areas.
Accommodation customized based on customer needs with high living standards and premises close to the construction site.
Products and services:
▪ Accommodation, offices, canteens and recreational facilities with modular space.
▪ Planning, assembly and disassembly.
CUSTOMER SUPPORT
Cramo Bonus
Loyalty program for regular
customers giving bonus points,
offers and information on
products and services.
A shop-in-shop concept that offers a selected range of consumables,
accessories, spare parts, protection equipment to customers visiting
the depots.
Cramo Shop Work Instructions
A service that gives customers
information on safe, secure
handling of tools and
equipment. (PSI)
Cramo Business
Support
Web-based services such
as monitoring orders,
invoices and statistics.
General
Customer
Support
Consultation on site, electronic
invoicing, call centre services
etc.