Company Profile - Middle East

“The company was founded over 25 years ago on the principles of hard work, customer focus and setting new standards in specialized industrial services, principles that stand to this day”

Andy Wells – CEO

SETTING NEW STANDARDS

Who We Are

Back in the early days our start came from taking on the projects that no

one else wanted to do as they were too difficult, hazardous or tedious. Our

first major project was a shutdown at NZRC (New Zealand Refining

Company) in 1990, which at the time was one of the largest catalyst

projects undertaken globally.

Following on from this success we knocked on the doors of heavy industry

and asked them to show us the jobs that no-one else wanted to do… the

projects the other guys had walked away from because they were too hard,

“Let us have a look” we said.

We figured out how to do these jobs better, faster and safer than our

competitors, often requiring us to develop specific methods and

equipment that was not available at the time.

Since our start in 1989 Contract Resources has continued to set New

Standards in the provision of specialized industrial services to oil

refineries, petrochemical plants, and large industrial plants where the

company's innovation, technical expertise, and high standards of health

and safety are critical in meeting client requirements.

During our years of operation we have developed many technical alliances

and relationships with specialist companies, offering the most up-do-date

technical services and know how in our field. CR is proud to be associated

with these industry leaders and is continually working to bring global best

practice to our clients.

“Our organization is now globally established with permanent operations

in Australia, New Zealand, the Middle East, USA and South America, with

over 20 strategically located operational bases. Our field service and

engineering personnel offer a great depth of knowledge and experience

providing efficient solutions to some of the toughest industrial services

challenges.

In the Middle East, CR established operations in 2010 and have quickly

grown to become one of the leading industrial service companies in the

Region. From our main operations office in Abu Dhabi (UAE), and fully

established operational bases in Qatar, Oman and Saudi Arabia (JV) we are

ready to serve the industry across the region. In addition we operate

through a network of partners in Kuwait, Egypt, India and Bahrain.

Mission & Values

Our Mission

“Setting New standards in Specialized Industrial Services.”

Our Values

Zero Harm - Care for Health, Safety and Environment of all stakeholders

Customers - Central to our activities and the reason we exist.

Teamwork - Performance and employee satisfaction through teamwork.

Delivery - Meet or Exceed Expectations.

Quality - 100% right first time - every time.

What We DoAt CR we excel at providing specialized services that are essential to the efficient operation of heavy process-oriented industries.

Specialized equipment, personnel and know-how are central to our services which are performed within the framework of Safety, Quality, Schedule and Client focus.

Project specific Method Statements including JSA’s (Job Safety Analysis) and Operational Procedures are prepared for each activity and implemented during the work. Post job lessons learned studies are carried out to ensure improvement to schedule, cost and safety.

Catalyst Handling

CR offers a complete range of services for pre-commissioning and maintaining catalytic reactors, vessels and columns from the initial loading of newly built units, to term contracts for Shutdown Maintenance. Services include unloading and loading of catalyst under fresh air or inert conditions on both fixed bed and tubular reactors, as well as specialized internal mechanical works.

Catalyst logistics including transportation, pre-bagging, screening and separation provide a complete solution for catalyst replacement activities, along with media replacement such as carbon, sand, clay, desiccant, molsieve, resin and salt, as well as tower packing being easily handled by our site teams.

Chemical Cleaning

CR’s chemical cleaning division employs highly-trained & skilled technicians to provide innovative, safe and cost effective cleaning to process plant vessels and systems. Acid and alkaline treatments provide an effective alternative to mechanical cleaning resulting in the removal of persistent scale and other deposits in difficult to reach plant locations.

Chemical cleaning solutions are tailored to the specific requirement of the project providing high cleaning results and leaving no surface contamination, while carefully selected inhibitors and continuous monitoring in our mobile laboratory ensures preservation of the base material.

Decontamination

Plant Decontamination is achieved by the application of specifically developed chemistries for removal of H2S, Pyrophoric Iron, Benzene and LEL’s from process plant systems. Decontamination chemistries are can be applied in both Liquid and/or Vapour phase with procedures specifically developed for each job based on the particulars of the system and requirements of the client.

Plant decontamination saves significant time during the shutting down of process units, which greatly reduces the hazards associated with unwanted substances (H2s, Pyrophoric Iron, Benzene and LEL’s) found within these systems. This results in the overall reduction of the shutdown duration and provides a safe and hazard free environment for maintance work to commence.

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What We Do

DDT – Furnace De-coking

DDT - Decoking and Descaling Technology are the global market leaders in the removal of coke from fired heaters using stud pigs. Internal coke buildup within furnace tubes (as a result of the hydrocarbon cracking process), increases both the DP across the unit and the energy required to achieve the same production output.

Internal coke deposits are quickly and completely removed by passing a series of patented stud pigs (scrapers) through the furnace tubes using water pressure from the DDT pumping unit as the driving force. Removed coke is carried out of the furnace along with the water, which is setup as a closed loop to greatly reduce the volume used.

High Pressure Water Blasting

The use of Automated High Pressure Jetting equipment is the global standard for Safety and Efficiency for industrial cleaning in the Oil & Gas industry, cleanning up to 10 x faster than manual jetting work. Over and above the time saving there is a dramatic increase in the safety of Jetting Operations by keeping the operator out of the line of fire.

CR deploys a fleet of High Pressure Pumps (from 10k – 40k psi) at various flow rates in conjunction with state-of-the-art automated cleaning equipment during plant Shutdowns to efficiently clean large numbers of heat exchanger bundles. Towers, vessels, columns and pipework systems can all be successfully cleaned using CR’s automated cleaning equipment.

Tank Cleaning and Sludge Management

Sludge buildup is part of the normal operating life cycle of hydrocarbon storage tanks, with the removal, handling and separation thereof provided by CR. Tanks are prepared using automated circulation equipment allowing for sludge removal which is usually achieved without manual tank entry. A range of equipment options including high-powered vacuum units, hazardous-area rated pumps, hydrodozers and remotely controlled accessories are utilized. Once removed, hydrocarbon sludge is further processed to separate the water, oil (which can be re-processed) and solids which are collected for disposal.

Specialist Know How

Over our many years of operation across various global locations we have faced and solved some of the most difficult industrial services challenges. This global knowledge base is available across all group companies and is an invaluable information resource to clients when faced with maintenance difficulties on their process plants.

Our highly experienced staff can advise on the latest best practice for services applications along with specification of the correct equipment to get the job done, some of which are proprietary in-house designed and built units.

At the heart of Zero Harm is the commitment to

eliminate the risk of serious harm – so that we can be

certain of no fatalities and no permanently disabling

injuries. We are also determined to nurture a culture

and behaviors that support Zero Harm.

Training and development of our staff is critical for

the successful delivery of services to our customers.

In line with our Zero Harm concept, this philosophy is

carried through to the training and certification of

our field operation teams.

CR is one of the leading global companies in training

and development of inert entry personnel, with state

of the art training facilities in various locations

globally.

One Team – Multi Service

Right from the beginning, our exceptional people

have set us apart further demonstrating our company

values. Our field service personnel are truly

multi-skilled performing a number of roles as one

integrated team.

Minimal client supervision is required, and due to our

high levels of efficiency, jobs are completed with

fewer people on site. Our highly experienced teams

bring a wealth of industrial services knowledge

and expertise ensuring safe and efficient project

execution.

What does “Zero Harm” Mean?

• Zero Fatalities• Zero Permanently disabling injuries• Zero Harm to the environment• Zero Long Term harm to Health• All injury frequency rate of <2.0 - while aiming for zero AIFR.

“Zero Harm – Care for health, safety, community and environment”

Safety & Training

Management Systems

CR uses a customer built Web Based MIS

(Management Information System) that enables staff

to access all key documents and carry out all

business functions from any location. The system is

fully integrated and contains Quality and Safety

systems documentation, Project Information, HR and

Procurement systems, Company Standard

templates/forms. This is a powerful tool in the hands

of CR staff to ensure that projects are completed

Safely, in time and according to client expectations.

Quality Assurance

CR is committed to providing safe, reliable and practical products and services to our clients.

Our Quality System ensures commitment to the requirements of ISO 9001 which are externally audited and

certified. (depending on location)

All CR personnel and contractors have the responsibility for the implementation, management and continuous

improvement of the Quality Systems Through:

• Development of personnel skills at all levels of the organization to enhance quality awareness and main

tain a highly motivated and internationally competitive team.

• Conformity to customer standards and applicable regulatory requirements through documented and

consistent work processes.

• Measurement and evaluation processes and competencies for continuous improvement of the system

in a planned and coordinated program.

• Meeting or exceeding customer requirements through effective application of the management system.

Management & Quality

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Setting new standardsin specialised industrial services

Oilfield Services - LLC

The value of cooperation in specific areas has contributed to the technical support we provide clients, and the high operational standards we achieve. It keeps us up to date with the latest technology and ensures we offer clients the best maintenance procedures and equipment.

Technology Alliances

Decoking & Descaling - DDT (Outside USA & Canada)

DDT - Decoking and Descaling Technology developed the original technology for removal of coke

from fired heaters using stud pigs, and remain market leaders in the field of mechanical decoking

services. Contract Resources and DDT are partners in offering this technology to the Middle East

market.

Dense Loading of Catalyst with UOP

Contract Resources is licensed to provide UOP dense loading services for fixed bed catalytic

reactors with a number of dense loading machines strategically located globally, along with

certified and highly experience dense loading technicians.

Reformer Tube Loading with Unidense

Unidense is the global benchmark in terms of loading quality and efficiency for Tubular Reformers.

Contact Resources is a licensed technology provider offering both Unidense and Uni-loader

methods along with DP testing and verification services.

Pipeline Inspection (Smart Pigging)

Quest Integrity Group is a leader in the development and delivery of asset integrity and reliability

management solutions. Our services are comprised of technology-enabled inspection and

engineering assessment solutions that help companies in the refining and chemical, pipeline,

syngas and power industries increase profitability, reduce operational and safety risks and improve

planning.

Plant Decontamination - Clean Concepts

Clean Concepts USA are leaders in the development of Plant Decontamination solutions for the

removal of H2S, Pyrophoric Iron, Benzene and LEL’s from hydrocarbon based process plants.

Contract Resources work in close conjunction with Clean Concepts to ensure the optimum plant

decontamination solution is provided.

Automated Waterjet Cleaning & Bundle Extraction

Peinemann are leaders in the design and manufacture of automated high pressure waterjet

ancillary equipment. These specialized units are used to extract and clean heat exchanger tube

bundles safely and quickly, including bundle lifters and pullers, rigid and flexible lancing units and

shell side bundle blasters.

Vessel Internals with Koch-Glitsch

Koch-Glitsch provide specialized vessel internals for mass transfer and mist elimination in

petrochemical and refining industries. Contract Resources multi-skilled teams are experience in the

installation of these internal components on vessels, columns and reactors in conjunction with the

catalyst loading of the vessels during turnarounds or plant modification projects.

CR have quickly established an enviable track record and strong reputation for service delivery, and are proud to work for some of the largest and most reputable Oil & Gas companies in the Middle East and beyond.

Reference Clients

SETTING NEW STANDARDS

“ The above represents some of the clients where CR Middle East and/or our parent companies have worked either directly for the end client or as subcontractor ”

Contact Information

OMANTel: +968 2675 2181Fax: +968 2675 2185

KSATel: +966 133 412 121 Ext.- 411Fax: +966 133 415 986

KUWAIT - KDDBTel: +965 2398 3000Fax: +965 2398 6182

www.contractresources.com

QATARTel: +974 4498 8526Fax: +974 4415 1543

DUBAITel: +971 4882 9070Fax: +971 4882 9009

EGYPT - IPSGTel: +202 2613 5348Fax: +202 2613 5349

ABU DHABI (REGIONAL OFFICE)PO Box 9549Abu Dhabi - UAETel: +971 2550 4355Fax: +971 2550 5357Email: crme@contractresources.com

REGIONAL OFFICES

AUSTRALIATel: +61 2 8723 2111Fax : +61 2 8723 2199Email: crl@contractresources.com

NEW ZEALANDTel: +64 9265 2983Fax : +64 9265 2084Email: crnz@contractresources.com

USATel: +128 1538 0529Fax : +128 1538 6370Email: crusa@contractresources.com