cqi presentation ver 1 dated: 7 sep 09 trademarked and copyright product of smart-iso tm limited...
TRANSCRIPT
CQI Presentation Ver 1Dated: 7 Sep 09
Trademarked and copyright product of smart-ISOTM limited Bursledon Hampshire UK phone +44 2380 402908All material covered in this web-site are subject to those commercial confidentialities and the IPR of smart-ISOTM limited
smart-ISOTM
Changing the face of management systems
or
How to deal with Elephants
Please watch http://www.youtube.com/watch?v=X_GZd5qE8mg FIRST
CQI Presentation Ver 1Dated: 7 Sep 09
Trademarked and copyright product of smart-ISOTM limited Bursledon Hampshire UK phone +44 2380 402908All material covered in this web-site are subject to those commercial confidentialities and the IPR of smart-ISOTM limited
How do you eat an Elephant?
One spoonful at a time!
CQI Presentation Ver 1Dated: 7 Sep 09
Trademarked and copyright product of smart-ISOTM limited Bursledon Hampshire UK phone +44 2380 402908All material covered in this web-site are subject to those commercial confidentialities and the IPR of smart-ISOTM limited
Structure
Background
Drivers
Principles
Solution
ExerciseManagement systemsRisk Management
Going Further
smartCYCLETM
Software
Benefits
Final Comment
Reasons for Purchase
CQI Presentation Ver 1Dated: 7 Sep 09
Trademarked and copyright product of smart-ISOTM limited Bursledon Hampshire UK phone +44 2380 402908All material covered in this web-site are subject to those commercial confidentialities and the IPR of smart-ISOTM limited
Background
Comments at the end of the last meeting
British Aerospace
SilCom Technology
Trojan Technologies
smart-ISOTM
Bill C45CSSE
Education CommitteePeer Group
Moody International
Never be afraid to try somethingRemember that a lone amateur built the Ark… a large group of professionals built the Titanic
Reasons for Purchase
CQI Presentation Ver 1Dated: 7 Sep 09
Trademarked and copyright product of smart-ISOTM limited Bursledon Hampshire UK phone +44 2380 402908All material covered in this web-site are subject to those commercial confidentialities and the IPR of smart-ISOTM limited
Drivers
Management is Management
ISO is iterative – so why not use AI or Expert Systems Technique
Small companies lose out
Another ISO means more income
Reasons for Purchase
CQI Presentation Ver 1Dated: 7 Sep 09
Trademarked and copyright product of smart-ISOTM limited Bursledon Hampshire UK phone +44 2380 402908All material covered in this web-site are subject to those commercial confidentialities and the IPR of smart-ISOTM limited
Principles
If it ain’t broke don’t fix it! – yet!
Perfect – of course not – but much input
Not a Cookie Cutter – a Toolkit
Management Review not ISO Review
Evolves
Planned Development Program/me
User Experience
Educator.
Reasons for Purchase
CQI Presentation Ver 1Dated: 7 Sep 09
Trademarked and copyright product of smart-ISOTM limited Bursledon Hampshire UK phone +44 2380 402908All material covered in this web-site are subject to those commercial confidentialities and the IPR of smart-ISOTM limited
Solution
3 groups required
Group goes to different sides of the room
Take green bordered cards and place on the A2 tables in what you deem to be the most appropriate space
ALL move round a place to the right.
Take orange bordered cards and place on the A2 tables in what you deem to be the most appropriate space
ALL move round a place to the right.
Take red bordered cards and place on the A2 tables in what you deem to be the most appropriate space
CQI Presentation Ver 1Dated: 7 Sep 09
Trademarked and copyright product of smart-ISOTM limited Bursledon Hampshire UK phone +44 2380 402908All material covered in this web-site are subject to those commercial confidentialities and the IPR of smart-ISOTM limited
Solution
Management is Management
Organization and Administration
Risk Management
Training Management
Inspection
Non-Conformance
Emergency Planning
Health Management
Design and Purchasing
Reasons for Purchase
SBCI-SI Presentation Ver 1Dated: 14 Mar 00
Registrars will tell you that good management WILL get you certification
Experience will show that Certification does not necessarily mean good management
Smart-ISOTM gets both by concentrating on good management principles
CQI Presentation Ver 1Dated: 7 Sep 09
Trademarked and copyright product of smart-ISOTM limited Bursledon Hampshire UK phone +44 2380 402908All material covered in this web-site are subject to those commercial confidentialities and the IPR of smart-ISOTM limited
Management Systems
Organigram
Process Flows
Management System Review
Action Tracker
Dashboard
Document Management System
Reasons for Purchase
CQI Presentation Ver 1Dated: 7 Sep 09
Trademarked and copyright product of smart-ISOTM limited Bursledon Hampshire UK phone +44 2380 402908All material covered in this web-site are subject to those commercial confidentialities and the IPR of smart-ISOTM limited
Risk Management
Process Flow
Process Steps
Process Hazards
Control Measures
Risk Rating
Improvement
Updated Risk Rating
Prioritization Algorithm
Action allocation
Reasons for Purchase
CQI Presentation Ver 1Dated: 7 Sep 09
Trademarked and copyright product of smart-ISOTM limited Bursledon Hampshire UK phone +44 2380 402908All material covered in this web-site are subject to those commercial confidentialities and the IPR of smart-ISOTM limited
Going Further
Inspections
CCPs – adopt principle for ALL ISOs!
MSRRiskHazards
Non-Conformance
ProductEnvironmentPerson
Map Against Processes
Reasons for Purchase
CQI Presentation Ver 1Dated: 7 Sep 09
Trademarked and copyright product of smart-ISOTM limited Bursledon Hampshire UK phone +44 2380 402908All material covered in this web-site are subject to those commercial confidentialities and the IPR of smart-ISOTM limited
Smart-CYCLETM
Reasons for Purchase
CQI Presentation Ver 1Dated: 7 Sep 09
Trademarked and copyright product of smart-ISOTM limited Bursledon Hampshire UK phone +44 2380 402908All material covered in this web-site are subject to those commercial confidentialities and the IPR of smart-ISOTM limited
Software – At Last
Reasons for Purchase
Set-upManagement SystemsRisk ManagementModules
Click on a symbol to get an explanation of it’s function throughout the programme
CQI Presentation Ver 1Dated: 7 Sep 09
Trademarked and copyright product of smart-ISOTM limited Bursledon Hampshire UK phone +44 2380 402908All material covered in this web-site are subject to those commercial confidentialities and the IPR of smart-ISOTM limited
Benefits – another exercise
What should the benefits be form Co-ordinating Management Systems
Reasons for Purchase
CQI Presentation Ver 1Dated: 7 Sep 09
Trademarked and copyright product of smart-ISOTM limited Bursledon Hampshire UK phone +44 2380 402908All material covered in this web-site are subject to those commercial confidentialities and the IPR of smart-ISOTM limited
Benefits – Others said
Co-ordinated Management Systems should address
a. Sub-optimization.
b.Ineffectiveness in ownership, process and issue/conflict resolution and management.b.Inefficiency – in participation, hence creativity or paperwork
c.High Financial Burden – ie increasing competitiveness and business security and minimizing profitability
d.Different accreditation and quality assurance bodies – so Compliance challenges
e.“Confusing”, complicated and even contradictory communication with stakeholders, staff or visitors
f.Duplication of effort to meet multiple standards – training, documentation etc.
g.Multiple Management Systems – resulting in excessive internal and external auditing, reviews and surveillance.
h.More likely compliance failures – even against internal standards – and slower response times
Reasons for Purchase
SBCI-SI Presentation Ver 1Dated: 14 Mar 00
CQI Presentation Ver 1Dated: 7 Sep 09
Trademarked and copyright product of smart-ISOTM limited Bursledon Hampshire UK phone +44 2380 402908All material covered in this web-site are subject to those commercial confidentialities and the IPR of smart-ISOTM limited
Final Comments
Statements made
It is not often I am taken aback by the sheer simplicity that a piece of software brings to a complex process -
27th April 2009
This will change the face of management system. 30th June 2009
I’ve been involved in the development of over 30 software packages...this is the most intuitive and straightforward one I’ve seen 4th September 2009
Reasons for usingREDUCE
Duplication – documentation and actions
Time for development of system – document and structure – up to 60%
Certification costs – multiple certs reduce total cost by at least 40%
“Product” process inefficiencies – up to 50%
Due diligence tool for company acquisitions
Benchmarking Business Units – Companies in a large group said
Document Management
Education – Question 174
Contractor Control
Reasons for Purchase