courtesy
DESCRIPTION
Ge.TRANSCRIPT
Courtesy . . . .
In business, almost everything starts and ends in courtesy. Courtesy means not only thinking about receiver but also valuing his feelings. Much can be achieved by using
polite words and gestures, being appreciative, thoughtful, tactful, and showing respect to the receiver. Courtesy builds goodwill.
Courteous communication is friendly, open, and honest. There are no hidden insults or passive aggressive tones. You keep your
reader’s viewpoint in mind and you’re emphatic to their needs.
- Business friendships - Courtesy stems from sincere you-
attitude- Pleases and thank you'd
To be courteous . . .
- Be sincerely tactful, thoughtful and appreciative
- Omit expressions that irritate, hurt/belittle
- Grant and apologize good-naturely
Example ( Bad )
Example ( Good )