course listings 2021
TRANSCRIPT
IGAMING ACADEMY | igacademy.com 1
GLOBAL VERSION
COURSE LISTINGS 2021
IGAMING ACADEMY | igacademy.com 2
WHAT WE DO
iGaming Academy helps gaming businesses train employees on regulatory compliance topics and specialist job skills. Need to demonstrate compliance for audit? Tasked with training new recruits or upskilling teams? iGaming Academy provides the industry’s most efficient and effective training solutions.
COMPLIANCE & SKILLS TRAINING FOR IGAMING BUSINESSES
Quality courses, always up to date Full reports, ideal for audit Cost-effective and scaleable
40k LearnersTrain with us every year worldwide
300k TestsCompleted ready for reports and audit
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OUR ELEARNING COURSES
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HIGH QUALITYINDUSTRY SPECIALIST INTERACTIVE ELEARNINGOUR ELEARNING COURSES
All our eLearning courses are interactive and offer an engaging and memorable learning experience. We work with experts from within industry and academia, as well as governmental and trade bodies to create high quality specialist content. Our courses are regularly reviewed and updated in line with the latest guidelines and industry developments.
Engaging learning experience By industry experts & specialists CPD Accredited
READY TO TRY IT?Request an eLearning demo: igacademy.com
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HOW IT WORKS
BuildSelect from our library of specialist eLearning courses, featuring a comprehensive range of gaming compliance and job skills content.
1 TrainAssign and deploy highly engaging and effective training for employees to complete online, including interactive tasks and assessments.
2 ReportTrack employee engagement and progress and generate detailed reports that are ideal for regulatory audits.
3
OUR ELEARNING SERVICE
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ELEARNING COURSESCOMPLIANCETITLE SUMMARY LEARNING OBJECTIVES REGIONS / REGULATORS
ACTIVE SHOOTER AWARENESSFull Course Description
Understand what an active shooter situation is and how to determine the most reasonable option (evacuate, hide out or act) to protect your life during an active shooting.
• Identify characteristics of an active shooter• Determine the most reasonable option (evacuate, hide out or act) to protect your life during an active shooting• Understand what actions you can take to mitigate harm• Learn how to prepare for an active shooter situation• Recognise your responsibilities when responding to an active shooter situation
USA (All States)
ANTI-BRIBERYFull Course Description
Learn the necessary steps that you need to take in order to prevent and avoid bribery in accordance with the UK bribery act. Our anti-bribery course will guide you and give you knowledge on what you must do in order to resist and avoid bribery in all forms.
• Define what bribery is• Explain the consequences of offering or accepting bribes• Describe the provisions of the UK bribery act 2010• Recognise common bribery red flags• Comply with our company’s policies for gifts, corporate hospitality, travel expenses and facilitation payments• Recognise when and how to seek advice, and report concerns or suspicions of bribery
UK
ANTI-FRAUD & PAYMENTS HANDLING Full Course Description
Our Anti-fraud and payments training has been specifically designed for iGaming employees in the Operations teams of the business, to be an interactive training experience, filled with potentially fraudulent scenarios in which they interact to identify the fraud, and decide on the actions to be taken.
• Understand the basics of fraud and the cybercriminal• Know what suspicious activity and red flags to identify• Know how to prevent and manage these red flags and suspicious activity• Have an overview of basic customer due diligence• Have a thorough understanding of different verticals, and the suspicious activity to identify
Global
ANTI-MONEY LAUNDERING Full Course Description
All online gaming jurisdictions require their licensees to train relevant staff in Anti-Money Laundering (AML) and Combatting the Funding of Terrorism (CFT) techniques as part of the terms of their licence. Our AML/CFT training course has been specifically developed in an engaging, practical and comprehensive format to help you and your staff meet this regulatory training requirement.
• Understand the basics of AML/CFT• Know AML/CFT legislation and how it applies to iGaming companies• Know the offences and penalties relating to AML/CFT• Appreciate the need for customer due diligence• Recognise the red flags for ML/FT and appreciate the importance of reporting suspicious activity
DE / MGA / ADM / BGC / DGA / GGC / UKGC / SSGA / EU / USA / Canada / Australia
Landbased: USA / Canada
B2B: UKGC, EU
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ELEARNING COURSESCOMPLIANCETITLE SUMMARY LEARNING OBJECTIVES REGIONS / REGULATORS
CUSTOMER INTERACTIONFull Course Description
Based upon the UK Gambling Commission’s approach, this course will provide you with information on how you should deal with customers potentially experiencing gambling related harm.
• Define and understand the stages of Customer Interaction• Identify the different ways you can interact with customers• Learn about the UK regulations related to Customer Interaction
UKGC
CYBER SECURITY AWARENESSFull Course Description
Learn the fundamentals of Cyber Security and how to protect your organisation or even your desktop/laptop and your digital accounts from cyber threats.
• Define what Cyber Security is• Learning how to protect yourself from phishing attacks• Identifying different types of hackers• Identifying different hacking techniques• Understanding the stages of hacking• Learning what Social Engineering is
Global
EQUALITY & DIVERSITY IN THE WORKPLACEFull Course Description
This course covers what equality is, how one can avoid and prevent discrimination and harassment, and how to can comply with the Act for Malta - Equality for Men and Women Act.
• Appreciate the value of diversity• Describe the protected characteristics and types of discrimination under the Equality for Men and Women Act• Explain what harassment is and how it can arise in the workplace• Recognise your responsibility to prevent discrimination and harassment• Express how you can avoid discriminating and harassing behaviour in the workplace• Promote respect, equality and the appreciation and understanding of diversity by pro-active engagement
Global
GENERAL DATA PROTECTION REGULATION (GDPR)Full Course Description
The iGaming Academy’s Data Protection course has been designed for users who deal with client data. This course will show users what personal data is, what data should be protected and how to comply with the General Data Protection Regulation and procedures.
• Demonstrate the importance of the GDPR• Identify the main requirements of the GDPR• Recognise potential breaches of the GDPR• Understand and apply the rights of an individual• Interpret how you can make changes to become GDPR compliant
EU
LICENCE CONDITIONS & CODES OF PRACTICE [LCCP]Full Course Description
Learn everything you need to know from the LCCP [Licence Conditions & Codes of Practice] published by the UK Gambling Commission, including all your requirements and obligations as an operator or licenceholder.
• Learn about the general licence conditions of Part I, 2 and 3 of the LCCP for sector specific operator licences• Understand how to achieve compliance by taking a regulatory approach• Know how to interpret the requirements into your operations
UKGC
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ELEARNING COURSESCOMPLIANCETITLE SUMMARY LEARNING OBJECTIVES REGIONS / REGULATORS
MODERN SLAVERYFull Course Description
This course provides knowledge on what Modern Slavery is, teaches how to spot the signs of it, and to introduce measures which can be taken within a business to prevent it.
• Recognise what modern slavery is and the scale of the problem• Know what signs to look out for• Recognise the key risks to our Company and how we may be implicated• Take appropriate action to manage the risks, and tackle modern slavery and human trafficking
Europe
PAYMENT CARD INDUSTRY DATA SECURITY STANDARDFull Course Description
PCI DSS is highly recommended for all employees who handle cardholder data in the online gaming industry.
• Explain what PCI DSS is and why it is important• Identify the likely consequences of failing to comply with PCI DSS• Distinguish between different merchant levels• Identify the goals and 12 requirements of PCI DSS compliance• Recognise what is required by a business to comply with PCI DSS Merchant Level Standards• State the key data types on a payment card• Identify the guidelines for protected cardholder data• Recognise good practice and office etiquette in order to safeguard cardholder data• Handle all protected cardholder data securely, including documentation, to ensure PCI compliance
Global
REMOTE GAMBLING GUIDE TO THE CMAFull Course Description
This course covers the undertakings of the Competition and Markets Authority (CMA) and what’s expected of operators to comply. This course introduces learners to consumer protection rights, key terms and best practices, along with all relevant UK laws and regulations.
• The CMA's role and approach to enforcing consumer law• Why the CMA decided to investigate the remote gambling sector• The CMA's announcement of the undertakings• Key terms and practices of concern• Changes expected of operators and next steps
UK
RESPONSIBLE GAMINGFull Course Description
This course is designed to improve staff awareness of the warning signs behind problem gambling and provide employees with recommendations on how to respond to players. The course presents virtual players who talk about their experience and pose situations where the user must provide advice.
• Understand problem gambling • Identify signs of problem gambling• Understand the consequences of problem gambling• Identify measures to put into place to prevent problem gambling • Identify the regulatory requirements to prevent problem gambling as per the MGA
ADM / DE / BGC / DGA / GGC / MGA / UKGC / SGA / EU / USA
B2B: UKGC, EU
SEXUAL HARASSMENT IN THE WORKPLACEFull Course Description
The purpose of this training is to help you better understand what sexual harassment is and show you how to correct and report sexual harassment at the workplace to promote a safe working environment.
• Identify sexual harassment in the workplace• Recognise examples of sexual harassment• Define different forms of sexual harassment• Recognise your responsibility to prevent sexual harassment in the workplace
USA
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ELEARNING COURSES [Cont.]TITLE SUMMARY LEARNING OBJECTIVES REGIONS / REGULATORS
SWEDISH REGULATORY FRAMEWORKFull Course Description
Our Swedish Regulatory Framework course provides a high-level overview of the Swedish online gambling regulation, covering all key responsibilities of operators who hold a Swedish license ranging from responsible gambling to anti-money laundering, and marketing.
• Gain insight to the Swedish Gambling Act• Understand what is required as an operator in order to market towards or target Sweden• Understand the key licence requirements• Be aware of your training responsibilities as a Swedish license holder• Know what your "Duty of Care" and social responsibility are when implementing responsible gambling procedures within your business• Know what responsible gambling limits should be made available to your customers• Understand what your marketing requirements and responsibilities are• Recognise the correct procedures to have in place, in order to be compliant with anti-money laundering
SGA
WORKING SAFELYFull Course Description
This training provides a high-level overview on working safely within a working environment. It provides information on how to manage hazards that could occur. In addition to this, it includes notes on how to monitor and report workplace incidents.
• Identify common hazards and the risks associated with them• Manage common office hazards• Appreciate your responsibility for monitoring and reporting• Recognise safety signs used for indicating hazards and control measures• Identify types of emergency and first-aid interventions, and how to access them• Take appropriate action to maintain health, safety and welfare at work
Europe
MARKETINGCUSTOMER RELATIONSHIP MANAGEMENTFull Course Description
Our Customer Relationship Management training has been specifically designed for marketing executives currently working with CRM or aspiring to work with retention marketing or customer service representatives. This course is also ideal for individuals looking to further or secure their career within the iGaming industry.
• Identify various aspects of Customer relationship management• Recognize customer behaviour and CRM parameters• Apply Planning and monitoring tactics• Demonstrate segmentation and marketing strategies• Interpret KPIs and reporting of CRM activity
Global
UK ADVERTISING CODES AND PRACTICESFull Course Description
Our UK Advertising Codes and Practices training course has been specifically developed in an engaging, practical and comprehensive format to help you and your staff gain a more in-depth understanding of the various legal and regulatory requirements for the Marketing and Advertising gambling related products.
• Identify and understand the laws associated with Advertising Codes• Be able to recognize CPR breaches• Appreciate the difference between general advertising rules and gambling specific rules• Interpret the application of the law to the reality of daily operations• Apply the laws and rules of advertising to your daily operations with an understanding of the consequences of breaching regulations
UK
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ELEARNING COURSESOPERATIONALTITLE SUMMARY LEARNING OBJECTIVES REGIONS / REGULATORS
CUSTOMER SERVICEFull Course Description
This course covers various approaches and requirements of a Customer Service Team, the different CS roles and the importance each role plays in the smooth running of a company. It also takes an in-depth look at how to implement and execute successful customer service communication and strategies.
• Learn about the importance of the Customer Service division in the business• Understand the difference between online and offline CS• Interpret the various techniques for successful delivery of both online and offline service• Identify and implement the various roles and their functions• Learn about the execution of the duties and responsibilities of each role• Learn about best procedural practices to improve the operational function
Global
HEALTHY WORKINGFull Course Description
This course covers making health and wellbeing a priority at work. Students will learn how to follow best practice guidelines to help promote a happier and healthier version of themselves in the working environment.
• Identify the consequences of failing to look after your health and wellbeing• Maintain an appropriate posture to prevent upper limb disorders and back pain• Take appropriate action to promote wellbeing when using technology• Follow best-practice guidelines when lifting goods manually at work• Reduce stress and promote a greater sense of wellbeing in your working environment• Observe the Department of Health's recommendations on alcohol consumption.
Global
INFORMATION SECURITYFull Course Description
Improve online security by increasing awareness of the potential risks and learning to safeguard data.
• Recognise why information security is critical to our business• Know how and why information is classified• Use email and the internet correctly• Follow network access procedures• Use portable media and portable devices correctly• Be aware of physical security procedures• Recognise how and when to report actual or suspected data breaches
Europe, UK
INTRODUCTION TO BLOCKCHAINFull Course Description
Build your understanding of blockchain and distributed ledger technology (DLT), including the key principles, its application potential and real-life case studies across multiple industries and sectors
• Learn about the history of blockchain• Understand the working mechanisms of DLT and blockchain technology• Identify the various industries where blockchain can be applied• Understand the challenges and advantages of blockchain• Become familiar with commonly used blockchain vocabulary
Europe
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ELEARNING COURSESOPERATIONALTITLE SUMMARY LEARNING OBJECTIVES REGIONS / REGULATORS
INTRODUCTION TO IGAMINGFull Course Description
The iGaming Academy’s Introduction to iGaming is an all-encompassing course that provides a broad overview of the industry including its main features, issues and trends.Its subject matter enables iGaming businesses to provide new employees with an introduction to the industry in a clear and concise manner, and is also ideal for individuals looking to increase their chances of finding a new role in iGaming.
• Define gaming and gambling• Differentiate between games of chance and games of skill• Explain different iGaming products - such as Online casino, Sportsbook, Poker, and Bingo• Identify the risks of fraud in relation to iGaming• Recognise suspicious behaviour• Debunk iGaming Myths and Misconceptions• Identify the tools that can used to promote responsible gaming
Global
ONLINE CASINO MANAGEMENTFull Course Description
All online gaming jurisdictions require their licensees to train relevant staff in Anti-Money Laundering (AML) and Combatting the Funding of Terrorism (CFT) techniques as part of the terms of their licence. Our AML/CFT training course has been specifically developed in an engaging, practical and comprehensive format to help you and your staff meet this regulatory training requirement.
• Have a thorough understanding of Online Casino functionality• Know what products can be offered• Know how best to promote their casino, and techniques for on-boarding customers.• Have an understanding of KPI’s that can be used to identify issues• Have a thorough understanding of methods that can be used to address the issues identified.
Global
SLOT GAMESFull Course Description
Get insight into how to determine the game math of a slot by using reel designs and pay tables, as this course offers practical examples with regards to calculating the performance of a slot machine.
• How slot machines function• How to calculate winning combinations• The volatility of the game• What the different types of slot machines are• The game performance• The importance of bet versus credit value
Global
ONLINE SPORTSBOOKFull Course Description
The training provides an in-depth overview on online sports betting in the US and the key fundamentals that underpin a successful online sportsbook. It also covers the regulatory requirements of several States within the US where Sports Betting has recently been made legal – NJ, WV, MS, PA, NV, IA, RI, IN, CO
• What Sports Betting is• The regulatory requirements within your jurisdiction• The different types of betting options most common to US Sports betting• How to calculate returns• How odds are compiled• The skillset required to compile, and risk manage markets• The importance of the customer and identifying key criteria to deliver a positive Sportsbook experience• The different digital marketing methods that can be used to target customers
USA
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OUR VIRTUAL CLASSROOM
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Entry to senior level training Expert course leaders Accredited qualifications
VIRTUAL CLASSROOM COURSES, MASTERCLASSES & QUALIFICATIONSOUR VIRTUAL CLASSROOM
Join us for live training in our virtual classroom, running online throughout the year. Explore and understand key topics in online gaming. Our virtual classroom-based courses are run by industry experts. We run masterclasses, workshops and even accredited qualifications –ideal for gaming professionals of all levels.
LATEST COURSESCheck full course listings at: igacademy.com
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COMPLIANCETITLE SUMMARY LEARNING OBJECTIVES
ANTI-FRAUD & PAYMENTS HANDLINGFull Course Description
iGaming Academy’s Anti-Fraud and Payments Handling course teaches participants all about the main functions of a Fraud and Collusion department and introduces the techniques used to identify and prevent financial crime.
• What is online fraud?• The fraudulent criminal mind• How stolen data is acquired• Fraud & the gaming industry• Common fraud practice within the gaming industry• Money laundering black market funds• Identifying the Fraudster patterns• Defending the gaming industry from fraudsters• Payment types• Payment method risks• Regulated vs non regulated payment providers• Transactions and ease of use
ANTI-MONEY LAUNDERING AND COUNTERING THE FINANCING OF TERRORISMFull Course Description
Our Anti-Money Laundering / Counter Funding of Terrorism (AML/CFT) training course has been specifically developed in an engaging, practical and comprehensive format. The training session will provide students with an overview of the main and the subsidiary legislation concerning Anti-Money Laundering. It will describe the company roles where the legislation is applicable and before focusing on the role of the Money Laundering Reporting Officer
• International AML/CFT regulations • EU AML/CFT regulations: iGaming industry requirements • AML/CFT offences and penalties • Company’s AML roles and responsibilities • Due diligence (B2C, B2B, CDD, EDD) • Reporting obligations • EU AML/CFT regulations: 4AMLD, 5AMLD • 6AMLD – what to expect? • The risk-based approach • AML/CTF red flags • Reliance, agents, and outsourcing •Record-keeping obligations
GOVERNANCE, RISK & COMPLIANCE MASTERCLASSFull Course Description
Our Governance, Risk & Compliance Masterclass addresses the core principles of GRC within a business, including organisationalgovernance structure, effective risk management tools for both enterprise and operational risks mitigation, as well as regulatory compliance for gaming operators.
• Identify the governance structure used to manage operational risks• Learn effective risk identification and assessment models• Consider compliance and risk management requirements for gaming industry• In-depth understanding of operational compliance and regulatory requirements• Implement responsible gambling measures for players’ protection• Outline roles and responsibilities for key compliance and risk management positions• Indicate risk management tools for both enterprise and operational risks• Review procedures for compliance audit and internal controls• Implement monitoring and reporting procedures
VIRTUAL CLASSROOM COURSE DATES & BOOKING AT igacademy.com/classroom
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COMPLIANCETITLE SUMMARY LEARNING OBJECTIVES
MLRO MASTERCLASSFull Course Description
All betting and gambling companies are required to have robust policies, procedures and practices which reflect the Anti-Money Laundering (AML), Counter Terrorist Financing (CTF) and Proceeds of Crime (POCA) laws applicable to them.
• Applicable laws and regulations and penalties for non-compliance• Practical implementation of the law within their specific business• Building customer and business Risk Assessments• Customer friendly due diligence and enhanced due diligence• Suspicious Transaction Reporting and Disclosure to law enforcement• Record-keeping and Regulatory Reporting• Case studies
OPERATIONAL FRAUD MANAGEMENTFull Course Description
Fraud is a major concern for iGaming Operators, regardless of vertical or jurisdiction. Fraud prevention, detection and management strategies therefore form a critical part of any iGaming operation.
• Introduction to Fraud• Fraud in the iGaming Industry• Payment Methods• Different types of fraud within iGaming• Customer due diligence• Chargebacks• Fraud tools• AML – a brief overview
PRACTICAL KYCFull Course Description
Learn the steps and processes required for understanding who your customer is. iGaming Academy’s Practical KYC [Know Your Customer] training course will cover all the ins and outs of the processes to follow, the procedures to implement, the obligations you have in the identification and authentication of your customers.
• Analysis and elaboration of the KYC process – Understand who your customer is• Legal and regulatory requirements in relation to customer authentication• Current verification methods available for customer identification and verification• Practical tips in day-to-day documentation assessment• Security in relation to customer data and documentation• Operational processes required for handling processes and documentation during customer validation• ISO Standards
RESPONSIBLE GAMBLINGFull Course Description
Social Responsibility is a top priority for all compliant iGaming Operators and training on responsible gambling forms a central part of the safeguarding framework. Designed to improve awareness of the warning signs behind problem gambling, the iGaming Academy’s Responsible Gambling course provides you with recommendations on how to respond to these situations.
• Gambling regulations• What is the RG manager’s role?• Psychology of gambling• Gambling addiction• RG tools• RG communication• Problem gambling detection• Gambling types• Age verification
VIRTUAL CLASSROOM COURSE DATES & BOOKING AT igacademy.com/classroom
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MARKETINGTITLE SUMMARY LEARNING OBJECTIVES
AFFILIATE MANAGEMENTFull Course Description
Accounting for over 50% of total net gaming revenue, affiliate management is an intricate part of online gaming. The course is covers a range of topics in an exceptionally engaging way, providing participants with hands on experience throughout.
• Introduction to Affiliate Marketing• The Affiliate Business Model• Affiliate Marketing Tracking• Affiliate Basic Expectations• Affiliate KPIs• Research and Recruitment• Rewarding Affiliates• Making a Difference as an Affiliate Manager• Preventing Affiliate Fraud
BUSINESS ANALYTICSFull Course Description
Get an insight into customer trends with the ability to analyse data through our Business Analytics course. Participants will develop their knowledge on applying and understanding the analytical skills used to interpret a customer’s behaviours and characteristics.
• Brief introduction to Online Gambling• Metrics & Key Performance Indicators• Understanding Data Visualisations• What is Business Analytics?• Segmentation• The Customer Lifecycle• Analysing a Campaign• The Future of Analytics
CUSTOMER RELATIONSHIP MANAGEMENTFull Course Description
Learn how to build an effective CRM programme with a foundation on customer psychology and insights. Get a better understanding of how to build an effective CRM programme with a foundation on customer psychology and insights.
• Introduction to Customer Relationship Management• Customer psychology in iGaming• Importance of CRM in iGaming• VIP management learnings• Customer segments• Cross product CRM development• Communication strategy across platforms• Day-to-day CRM management• Measuring CRM• CRM impact on overall company strategy
VIRTUAL CLASSROOM COURSE DATES & BOOKING AT igacademy.com/classroom
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MARKETINGTITLE SUMMARY LEARNING OBJECTIVES
DIGITAL MARKETINGFull Course Description
Learn all about digital marketing, including your website, branding, digital advertising, email campaigns, landing pages, affiliate marketing, content, graphics, social media and everything that represents you online.
• Set up and optimise your website to generate good traffic• Defining your target audience personas and reaching them• The importance of branding and identity• Search Engine Optimisation – be found on Google• Creating content that drives traffic and creates leads• Create your own targeted advertising campaign (Competition)• Social media marketing fundamentals• Individual platform strategies for leading social media channels• Digital marketing strategy development• Landing page implementation and A/B testing• Affiliate marketing for rapid growth• Measuring success and optimising your conversion rate• The future of digital marketing – emerging trends
OPERATIONALAWARD IN iGAMINGFull Course Description
Accredited MQF Level 4 introductory training in iGaming – In collaboration with MCAST and EGIM – The European Gaming Institute of Malta. The course is split into four units.
• Unit 1 – Understanding iGamingA basic introduction to the industry outlining its history, features, issues and trends as well as company types and products, and the roles and responsibilities of various employee functions within a typical iGaming operation.
• Unit 2 & 3 – Online Sportsbook Management & Online Casino ManagementTakes an in-depth look at one of the industry’s major product areas. It provides an overview of the specific products, the challenges they present and how they are managed and marketed on a day-to-day basis.
• Unit 4 – iGaming Compliance An introduction to iGaming’s main legal and regulatory subject matter; Anti-Money Laundering, Responsible Gambling and General Data Protection. The unit covers basic Information Security Compliance, provides a brief overview of the areas requiring Technical Compliance and introduces Marketing Compliance in its various forms.
VIRTUAL CLASSROOM COURSE DATES & BOOKING AT igacademy.com/classroom
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OPERATIONALTITLE SUMMARY LEARNING OBJECTIVES
INTRODUCTION TO iGAMINGFull Course Description
Gain a comprehensive and practical overview of the iGaming industry with Introduction to iGaming, an all-encompassing course that provides a broad overview of the industry including its main features, issues and trends.
• iGaming facts and figures• The history of iGaming• Global snapshot of the iGaming Industry• iGaming in your jurisdiction• Fraud and security• The regulatory impact• iGaming products• Recent trends and issues• Responsible Gambling• iGaming myths and misconceptions
ONLINE CASINO MANAGEMENTFull Course Description
Ensure your employees are equipped with the foundations to manage your company’s casino successfully. This course provides a deeper understanding of customers, marketing strategies, as well as all the variations on the product.
• Introduction to Games of Chance• Online Mobile Casino• Casino Suppliers• Customer journey• Casino site features• Casino Marketing & Promotions• Casino CRM Planning• Monitoring KPIs & Taking action
ONLINE SPORTSBOOK MANAGEMENTFull Course Description
Dive into the world of sportsbook and learn about the responsibilities, skills and day-to-day tasks of a sportsbook trader.
• History of the Sportsbook• Orientation of the Sportsbook• In-Play Betting / Live Betting• Bet Markets / Bet Types• Antepost Betting• Cashout & Partial Cashout• Odds Movements & Risk Management• Odds Compiling / Calculating and applying Overround• Customer Profiling• Risk Factoring• Arbitration • The Betting Exchange• Virtual Sports• Specials Events Betting• Bonuses & Promotions & Free Bets• Key Factors in Sportsbook Customer Support• The Future of Sports Betting
VIRTUAL CLASSROOM COURSE DATES & BOOKING AT igacademy.com/classroom
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OPERATIONALTITLE SUMMARY LEARNING OBJECTIVES
US SPORTSBOOK MASTERCLASSFull Course Description
Examining the US sports betting market post-PASPA: a high-level overview covering the US regulatory landscape, key product strategies and operational structures that underpin success.
• History of sports betting in the US• Overview of US Sports betting regulation landscape - Pre and post PASPA verdict• The role of AI and risk management• Case study in New Jersey• Introduction to Sports betting - How to place bets and calculate returns• Odds compilation – How are odds compiled? What are the key factors and how hoes a sportsbook make money?• Understanding key US Sportsbook products
MANAGEMENTiGAMING STRATEGY MASTERCLASSFull Course Description
Understand the commercial and operational profile of the iGaming sector, including structure, management and key strategies.
• Casino Operational Structure• Corporate P&L of an iGaming Operator• Payment provider integrations• Compliance Management• Sportsbook Operational Structure• Assembling an operational team• Marketing Strategies
VIRTUAL CLASSROOM COURSE DATES & BOOKING AT igacademy.com/classroom
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ABOUT IGAMING ACADEMY
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40,000 LearnersEvery year we train employees from
over 100 companies worldwide
Industry ExpertiseOur courses are created and updated by industry
experts and subject-matter specialists
Full Reporting SuiteIdeal for regulatory audits and inspections,
showing all training completions
ClientService
Our team supports implementation and ongoing
learning management
Interactive eLearningWe make training content that’s
engaging and memorable
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