course information vca e- learning & exam · 4. preparation we advise you to ... you have to...

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January 27th 2016

Course information VCA e-learning & exam

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COURSE INFORMATION

VCA e- learning & exam

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Index

Index ......................................................................................................................................................2

1. Cancellation by the exam institute ............................................................................................3

2. Cancellation by candidate .........................................................................................................3

3. Course package ..........................................................................................................................4

4. Preparation ................................................................................................................................6

5. Identification ..............................................................................................................................6

6. Before the exam starts ..............................................................................................................7

7. Being too late .............................................................................................................................7

8. Exam duration ............................................................................................................................7

9. Rules during the exam ...............................................................................................................7

10. Content of the exam ..............................................................................................................8

11. Hinder or fraud ......................................................................................................................9

12. End of exam ...........................................................................................................................9

13. Exam result ............................................................................................................................9

14. Certificate ........................................................................................................................... 10

15. Complaint about the exam ................................................................................................. 11

16. Appeal against the result of your exam .............................................................................. 11

17. General conditions .............................................................................................................. 12

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1. Cancellation by the exam institute

It is possible that the exam institute is forced to cancel an exam. We therefore has the right

to cancel an exam without being liable to pay for damages or costs made you.

Cancellation of an exam will always be communicated by e- mail to the e-mail address you

have provided upon enrolment.

After this e-mail is sent we will call you in order to agree upon an alternative. Following

alternatives will be offered:

a. The same date at another location (in a different city)

b. Another date at the same location

The candidate has the right to decline the alternatives offered which leads to full credit of the

examination fees.

2. Cancellation by candidate

Instead of cancelling your exam you could require to change the date of your exam.

For changing the date of your exam following rules apply:

Changing date of exam Changing costs

Until 7 days prior to the exam No costs

From 7- 0 days prior to the exam 100%

In case you are not able to postpone your exam following cancellation rules apply:

Cancellation rules Course package e-learning & independent exam

Cancellation costs

Cancellation up to 6 working days prior to exam e- learning not started

e- learning started

e-learning back within 10 working days after purchase No costs 100%

e-learning back as of 10 working days after purchase 100% 100%

Exam No costs No costs

Cancellation 5 working days or less prior to exam e- learning not started

e- learning started

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e-learning back within 10 working days after purchase No costs 100%

e-learning back as of 10 working days after purchase 100% 100%

Exam 100% 100%

In case of too late arrival at/ absence of exam 100% 100%

In case you cannot show your original and valid ID upon

checking in for your exam

100% 100%

During the exam in possession of mobile phones and/or

other communication equipment

100% 100%

In case you have to cancel due to illness or death in the first line it is possible to postpone your exam

without any charges when you provide us with a medical certificate or a death certificate showing

that you are 1st in line from the person who passed away . We need this certificate within 7 working

days in order to be able to postpone your exam without costs.

In case we do not receive such a certificate in time we have to consider the exam as cancelled.

Important

Request for changing the date of your exam or cancellation of your exam should be

done by sending an e-mail to [email protected].

3. Course package

Your course package exists of:

1. E- learning

2. Exam

1. E- learning

You received an e-mail with your personal login credentials. With your login you access the

interactive VCA learning modules including knowledge tests, the online manual and the

online mock exam.

De e- learning consists of:

14 online learning modules

The average study time is 7-8 hours.

You can access the e- learning as long as you did not pass the official exam with a

maximum of 12 months.

mailto:[email protected]

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The learing modules are:

0. Before you begin

1. Legislation

2. Dangers, risks and prevention

3. Accidents: causes and prevention

4. Safety behaviour

5. Tasks, rights, duties and discussions

6. Signalling and marking

7. Company aid

8. Dangerous substances

9. Fires and explosions

10. Work resources

11. Specific activities and circumstances

12. Electricity and radiation

13. Ergonomic workplace

14. Personal protective equipment

Online manual

In case you appreciate a reference, you should print the manual before you attend the

official exam. As soon the result of your official exam is registered in our system it is not

possible anymore to print the reference.

Knowledge tests

You check your knowledge with the knowledge tests. Practice as often as you want.

When you have practiced enough, then start the mock exam.

VCA Basic 40 multiple choice questions of which 28 should be answered correctly

VCA VOL 70 multiple choice questions of which 49 should be answered correctly

VIL VCU 70 multiple choice questions of which 49 should be answered correctly

Mock exam

Prepare yourself well for the official exam by making the mock exam. The mock exam is

an official exam which is not used anymore. With the mock exam we simulate the

official exam.

VCA Basic Up to 60 minutes, 40 multiple choice questions of which 28 to be answered well to succeed.

VCA VOL Up to 75 minutes, 70 multiple choice questions of which 49 to be answered well to succeed.

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VIL VCU Up to 75 minutes, 70 multiple choice questions of which 49 to be answered well to succeed.

2. Exam

You received an e-mail with the confirmation of your exam date, -location and –time.

VCA Basic Up to 60 minutes, 40 multiple choice questions of which 28 to be answered well to succeed.

VCA VOL Up to 75 minutes, 70 multiple choice questions of which 49 to be answered well to succeed.

VIL VCU Up to 75 minutes, 70 multiple choice questions of which 49 to be answered well to succeed.

Have you signed up for a course package based on a ‘’computer exam’’?

You make the exam using a computer in the test centre. Immediately after completion of

your exam, the computer will give you feed back by giving you the preliminary results.

These preliminary result cannot derive any rights.

4. Preparation

We advise you to allow yourself sufficient time for the completion of the online e- learning.

The average study time for the e- learning is about 7-8 hours.

5. Identification

You have to bring your original and valid passport, European ID card or driver’s license to the

exam and show it to the examiner.

If you don’t bring your original and valid ID or if you are unable or unwilling to show it, you

will not be allowed to make your exam. Your exam will be declared invalid whereas you

still have to pay fully for the exam.

You have to bring a photocopy of the same valid ID you bring along and hand it over to the

examiner (in case of an immigration permit a copy of the front- and backside). Please note

you have to make your picture and social security number invisible.

According the privacy law relevant information only should be filed in your exam file. This means that

you have to make your picture and social security number invisible.

The photocopy will be filed in your exam file.

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6. Before the exam starts

You need to be present at the exam location at least 15 minutes before the exam starts.

Before starting the exam the examiner will check your ID, will assign a seat and will hand over

all exam necessities. Upon receipt you have to check whether you received the right exam, if

it is complete and usable.

7. Being too late

Candidates arriving later than at the time originally set, are only allowed to participate if

there is no official check from the ECABO (the official institute which controls the validity of

the VCA exams) and/or no- one else has left the examination room. Lost time will not be

compensated.

8. Exam duration

The maximum time allowed is 60 minutes for VCA Basis elements of Safety and 75 minutes

for Safety of Operational Managers. Unless otherwise instructed, your exam and multiple

choice from will be collected after the allotted time stated above.

9. Rules during the exam

You need to follow the instructions of the examiner at all times.

Write your answers only on the multiple choice form provided by an examiner.

You have to check whether the exam given is the exam you are supposed to start.

You are only allowed to use a pencil for filling out the multiple choice form.

You are only allowed to start the exam before the examiner has given permission for

this.

You are supposed to read all the questions and corresponding answer possibilities

carefully before answering the question on the answer form.

Important!

It is not allowed to have any communication equipment,- cell phones, audio and/or

video recording equipment- in the examination room in your possession.

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If it is determined during the tests that you have such equipment with you, your

participation will be ended immediately and your exam will be declared invalid

whereas you will still have to pay for the exam fully.

Candidates whose phone rings during the exam or by whom the possession of such

equipment is discovered, will not receive the results of their exam and consequently will

not receive any certificate.

It is not allowed to have any materials on your table other than these exam rules and

the necessities given by the examiner.

It is prohibited to talk with other candidates, to look at each other work or to borrow

something from each other without permission of the examiner.

Smoking is not allowed.

Portable audio devices and/or means of communication (cell phones, pager, buzzers

etc.) are prohibited in the examination room unless switched off.

In case you have any questions or comments during the exam, you should raise your

hand. The examiner will approach you to answer your question.

It is not allowed to exit the examination room during the exam. Yet if you find this

necessary for any reason, you must ask the examiner for permission the exit the

examination room. Leaving the examination room means that you have finalized the

exam.

In case you do not follow these exam rules and instructions of the examiner strictly

your participation can be ended immediately and be declared as invalid.

10. Content of the exam

The answer form consists of several answer blocks of which the numbers are corresponding

with the numbers of the exam questions. Each answer block has several boxes which are

corresponding with the answer possibilities of each question. Fill the box with pencil of the

answer you think is right. In case you have not filled in a box your answer is considered to be

wrong. In case you fill in more than 1 box your answer is also considered to be wrong. In case

you would like to change an answer you have to erase the previous answer and make your

new choice.

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11. Hinder or fraud

You need to take care that other candidates are not disturbed by you. Therefore it is not

allowed to talk and mobile phones has to be switched off. In case you disturb or in case you

are a nuisance the examiner has the right to end your participation immediately and declare

your exam as invalid.

In case you are caught on fraud (cheating etc.) your participation will be terminated

immediately and declared invalid.

If you take part in the exam in an illegitimate manner or commit acts of fraud prior to, during

o rafter the examination, you can be sanctioned by an examiner. Possible sanctions are

exclusions or being regarded as not having taking part in the exam. Your answers will not be

corrected and you won’t receive a result.

12. End of exam

Once you have finalized your exam you raise your hand to make it clear to the examiner. The

examiner will approach you or will give you permission to approach him/her. Next you will

hand over the exam and answer form to the examiner.

As soon as the maximum allotted time has expired the examiner will collect the exam and

answer from even so when you have not yet answered all the questions.

13. Exam result

The examination made by you will be assessed by the Examination Institute within 4 working

days after your exam date. In general you will receive the result by e- mail 4 working days

after your exam.

Approx. 3 working days after your exam as off 16:00 hrs you may find your result at

http://www.vcadirect.nl/vca-uitslag/.

In case you passed you will be granted a certificate number by the Examination Institute

approx. 1 week after your exam date. This number will be registered at the official VCA

Register. You can consult the VCA Register through http://www.vca.ssvv.nl.

In case you did not pass the exam we advise you to subscribe for a new exam as soon as

possible. You can book your exam through www.vcadirect.com.

http://www.vcadirect.nl/vca-uitslag/

http://www.vca.ssvv.nl/

http://www.vcadirect.com/

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14. Certificate

Validity

The VCA certificate has a validity of 10 years. The certificate is valid in The Netherlands.

Belgium, Germany, Austria and Switzerland.

Posting

The certificate & pass are produced by the Examination Institute and are sent to PlusPort. We

will then check whether you or your employer has paid the invoice. If this is the case, we will

sent the certificate & pass in credit card size to the address which you have given us. In

general you will receive your certificate 3 weeks after your exam date.

!!Important!!

Unfortunately it happens that mail does not arrive. In case you did not receive your

certificate 3 weeks after your exam date please contact our Customer Support

immediately. Sent an e-mail to [email protected] mentioning your name, date

of birth, which exam you have done, on which date and which city and that you did not yet

receive your certificate. We will have a look into the reason and get in touch with you.

Your details in the CDR Register

The details that you gave us will be on your diploma. In the introduction of the exam you

were asked to check your details on the exam form. If you would like to change the details on

you diploma you will have to meet these rules.

Within 4 weeks after your exam you can contact our Customer Support through

[email protected]. Our customer support will make a request for a new

diploma. Meanwhile you will sent you old diploma back to us: PlusPort B.V., Gevers

Deynootweg 61, 2586 BJ Den Haag. You will receive a new certificate after we have received

the wrong diploma.

After 4 weeks you can make a request for changing your details at the ‘Centraal Diploma

Register VCA’. After you have paid them € 10,00 you can fill in a changings form and you can

sent this to VCA Infra ([email protected]) PBNA will have to take care that the details will be

the same as VCA Infra. After 4 weeks the changing will have to be done through CDR first.

When you have received an email back from VCA Infra that your details has been changed,

you can sent us an email with the request for your new exam. Our Customer Support will

make the request at PBNA for the new certificate. The replacement diploma will be sent after

received the wrong certificate.




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15. Complaint about the exam

If you want to file a complaint about the exam and/or about the course of events during the

exam this has to be done in writing, addressed to the Examination Institute. You should ask

the examiner for the form.

You complete the form and send it to the address published on the form. The examination

institute will take your complain and get in touch with you.

The Examination Institute will ensure that complaints about the content of the exam will be

sent to the ‘’VCA- Examenbank’’ (ECABO) in case of an VCA Exam. All other complaints will be

dealt with by the Examination Institute.

16. Appeal against the result of your exam

If you want to appeal against the result of your exam file, you have the possibility to view

your exam. You can only view your exam at the office of ECABO at Amersfoort, the

Netherlands.

To view the exam following procedure is applicable:

1. You send an e-mail to [email protected] mentioning you require to view

your exam

2. We contact the examination institute and ask this institute to make an appointment for

you at the ECABO (only examination institutes are allowed to make appointments)

3. The examination institute will arrange an appointment for you

4. Prior to your visit to ECABO you have to send a copy of your valid ID to ECABO

5. After ECABO received the copy of your valid ID ECABO proposes several dates for your

visit to ECABO at Amersfoort, the Netherlands

6. You have 30 minutes to view your exam

7. You are not allowed to make notes or copy your exam

8. You are not allowed to take someone with you to join you viewing the exam

From experience we advise you not to start the procedure of viewing the exam since you will

get different questions at your next exam. Instead we advise you to through the theory

thoroughly and enrol for another exam.


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In case you have questions or, in spite of our advice, you want to start the viewing

procedure, please do not hesitate to contact us.

17. General conditions

Although already communicated on our website as well as in the confirmation owe mention

again that on all entries our General Course Conditions apply.

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