course catalogue 2018-19 - agento digital...course catalogue 2018-19. 2 contents ... (foundation and...
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September 2018
Course catalogue 2018-19
2
Contents
Leadership and Management Development Training ........................................... 3
Introduction to Leadership and Management .............................................................................. 3
Induction for Managers - Maintaining Your ‘A’ Game ................................................................. 4
The Essentials – Leadership and Management .......................................................................... 5
Ward Managers Leadership Development Programme ............................................................. 7
Enhanced Leadership and Management Skills ........................................................................... 6
Passport to Effective People Management .................................................................................. 8
Bachelors in Business & Management ......................................................................................... 9
Leadership and Management Development Training - underpinning skills ..... 11
Coaching and Mentoring Conversations .................................................................................... 11
Conflict Management Skills for Leaders (Full day) ................................................................... 12
Conflict Management Skills for Senior Leaders (Half day) ...................................................... 13
Delivering Effective Feedback - Workshop for Senior Managers ........................................... 14
Personal Impact and Presence .................................................................................................... 15
Interviewing with Impact ................................................................................................................ 16
Introduction to Budget Management ........................................................................................... 17
A Practical approach to Quality Improvement ........................................................................... 18
Project Planning ............................................................................................................................. 19
Organisational Change Development Workshop for Managers ............................................. 20
Chairing Meetings .......................................................................................................................... 21
Leadership and Management Development - bespoke/tailored support ........... 22
360o Feedback using the Healthcare Leadership Model ......................................................... 22
Coaching .......................................................................................................................................... 22
Mentoring ......................................................................................................................................... 23
Using personality effectively in the workplace ........................................................................... 23
NHS Leadership Academy ........................................................................................................... 24
3
Leadership and Management Development Training
Course Title
Introduction to Leadership and Management
Target Audience
Are you not yet in a people management role, but are considering a move into one –
be it as a supervisor or manager/leader? Not sure what lies ahead, or even if it’s the
right move for you? If so then this one day event is designed for you!
(Foundation and Core trainees welcome)
Overview
On this interactive event, you will gain a deeper understanding of your personal
motivations for your professional life and carry out an exploration of different styles of
working.
It will cover:
Different roles of managers and leaders; their functions and responsibilities
What motivates you and your underpinning values
Communication in a managerial context
We will also raise awareness of:
Your existing strengths and talents
What a selection process might involve
How you might prepare for interview and your first day on the job
To Book, visit Totara (www.learn.stgeorges.nhs.uk) and search for the course
title
Duration
One day
4
Course Title
Induction for Managers - Maintaining Your ‘A’ Game
Target Audience
This programme is for new line managers to the Trust (i.e. those who have direct
responsibility for supervising staff and / or budgetary responsibility and includes
Consultants, Clinical Fellows, or Doctors). As well as new line managers to the Trust,
existing Trust staff transitioning to the role of line manager, or line managers who
would like a refresher can also attend.
Overview
Manager’s Induction is run on a monthly basis and is designed to support new
managers by providing them with the essential information and knowledge to operate
effectively in their new roles. New managers will be required to attend this
programme in addition to the one day Corporate Induction.
Topics covered include:
Workforce / HR
Clinical Governance and Risk
Data Quality
Counter Fraud
Procurement
Emergency Planning and Preparedness
Leading through challenging times
To Book, visit Totara (www.learn.stgeorges.nhs.uk) and search for the course
title
Duration
One day
5
Course Title
The Essentials – Leadership and Management
Target Audience
This two day programme is designed for those who want to develop their leadership
and management knowledge and behaviours. It is typically aimed at staff in bands 5-
7 and ST3+ trainees.
Overview
Day 1 focuses on leadership and management:
Exploring a range of leadership styles, including your own
Discovering how leadership impacts on retention and engagement
How neuroscience is influencing leadership
Day 2 focuses on personal interactions:
How to tackle challenging situations effectively and confidently
How to manage disagreements for a win – win outcome
How to mediate a difference of opinion
Developing high performance teams and a positive culture
Implementing change effectively – tools and techniques to keep everyone
engaged
To Book, visit Totara (www.learn.stgeorges.nhs.uk) and search for the course
title
Duration
Two days
6
Course Title
Enhanced Leadership and Management Skills
Target Audience
Staff members that are currently working in an entry level leader / management role
and would like build on their current level of expertise. It is typically aimed ST6+
trainees, junior department managers and team leaders.
Attendees are likely to be those in a position of leadership, though not necessary in a
formal management role.
Overview
This three day programme has been designed to ensure that leaders within the
organisation have the knowledge and skills to support their development and help
deliver the Trust’s strategic objectives.
It will provide a deeper understanding of the principles of leadership and
management and their applications within modern organisations, whilst enabling you
to explore your won leadership style and impact upon others.
Topics covered include:
The NHS Big Picture - how the money works, current challenges, future
developments, STPs
Influencing without authority
Tactful assertiveness - how to challenge people without damaging the
relationship
Understanding, and getting the best out of, different personalities
Insights into how you come across to others
Team development and management
Dates for Autumn 2018 TBC
To Book, visit Totara (www.learn.stgeorges.nhs.uk) and search for the course
title
Duration
Three days
7
Course Title
Ward & Department Managers Leadership Development Programme
Target Audience
All our ward managers are expected to attend the Ward Manager Leadership
Development Programme and ward managers are allocated a place on a specific
cohort through the Corporate Nursing and Education and Development Department.
Overview
This eight day programme has been commissioned based on input and feedback
from a group comprising Heads of Nursing, Matrons, and Ward Managers. The
Trust recognises that the Ward Manager role is pivotal in respect of both patient
experience and staff engagement. There are also so other Clinical Unit Managers
this programme is relevant for. We believe that this programme will both give you
those skills and the opportunity to reflect on how you perform your role.
Self as Leader
exploring own personal qualities; developing self-confidence, the role of leader at St George’s, Spectrum of leadership styles from directive to coaching – situational leadership
Leading at St George’s
connecting with the Trust strategy and vision, building on the organisation’s objectives to assess my service and identify service improvement goals.
Working with others
getting things done through other people, leading peers and colleagues: giving direction; giving feedback; influencing skills; difficult conversations
Leading the Service – Quality Improvement & Change
identifying, taking forward and following through ideas for service improvement; being a change champion
Leading the Service – Finance
understanding the impact of decisions on finance and quality
Action Learning Set 1
Leading the Ward
Exploring strengths and skills in the staff team, Team and group dynamics and the leader’s role in building effective teamwork – the well led ward
Action Learning Set 2
Resilience
Understanding and developing own and team’s resilience
Action Learning Set 3
Action Learning Set 4
Finale/Presentations
To book, you will be allocated a place via [email protected]
8
Course Title
Passport to Effective People Management
Target Audience
New (and existing) managers who have not had formal training in this area. Overview The purpose of this programme is to introduce new (and existing) managers to the relevant people management policies (and underpinning legislation) and develop their skills and knowledge to enable them to identify and effectively manage performance. [suitable for consultants developing their management role]
By the end of the session participants will:
Understand the most widely used Trust people management policies
Have increased their understanding and awareness of unconscious bias (including their own) in relation to managing people
Understand and have had an explanation of the people performance management process from start to finish (from informal to formal) including the line manager’s role and responsibilities within it
Have had opportunities to discuss and practice the skills of effective people management using practical tips, activities and case studies
To Book, visit Totara (www.learn.stgeorges.nhs.uk) and search for the course
title
Duration
Two days
9
Course Title
Bachelors in Business & Management
Target Audience
Designed to improve the knowledge and skills, and boost the performance of entry to
mid-level managers, the Bachelors in Business & Management equips participants
with the right tools to immediately add value across their organisation.
Overview
Upon successful completion, students are awarded a Bachelor's in Business &
Management.
• Chartered Manager Degree Apprenticeship, level 6
• 3.5 years, £27,000 covered by the Apprenticeship levy
• Starts in September 2018 with regular intakes
Modules & credits
• 18 modules, each carrying 15 credits
• Work-based Project (WBP) Stage 1 & 2 - Research Methods, 30 credits
• Work-based Project (WBP) Stage 3 & 4 - Management Report &
Presentation, 60 credits
• Total of 360 credits
Delivery
• Each module consists of 1.5 days face-to –face learning (residentials) and
six weeks of virtual study
• Continuous on the job learning and application of knowledge
• 24 weeks work-based Project phase (Stages 1-4)
Assessment
There is one assessment per module:
• 2,500-word essay or equivalent (presentation, video, report, or a
combination)
• One resubmission permitted per module
• One final Work-based Project, split into one assessment of Research
Methods (S1 & S2, 30 credits, 4,000 words) and the strategic work-based
management report and presentation (60 credits, 10,000 words)
10
This programme is designed with three key themes in mind: Managing Self and
Others, New Age Business and Ecosystems, and Business in Action.
The programme structure allows participants to progress through these themes
exploring themselves as leaders while understanding the challenges of a constantly
evolving business environment.
Assessments are relevant to the employing organisation and are designed to
challenge established thinking and drive innovation. Working with peers and
Ashridge faculty, participants get to explore, imagine and engage in a safe and
supportive environment, with the goal of applying their learning in the context of their
organisation.
To Book, please discuss with your line manager whether this is a suitable
development opportunity for you and link with [email protected]
Duration
3.5 years with considerable time commitment
11
Leadership and Management Development Training - underpinning skills
Course Title
Coaching and Mentoring Conversations
Target Audience
This 1-day, highly interactive programme is designed for those in Band 6/7+ roles,
ST6+ trainees and educational supervisors who are new to coaching and mentoring
Overview
The day will enable you to identify when, why and how adopting a different approach
to your conversations. It will help to enhance the performance and learning ability of
others through your coaching and mentoring approach.
You will explore a relational approach to managing coaching and mentoring
partnerships and practise your skills by working on real, work issues in a safe
environment - so when booking on this day, please come prepared with an issue that
you want to discuss and improve.
To Book, visit Totara (www.learn.stgeorges.nhs.uk) and search for the course
title
Duration
One day
12
Course Title
Conflict Management Skills for Leaders (Full day)
Target Audience
This course has been designed staff in band 6 and below in leadership or
management positions. Including ST3+ trainees and new consultants.
Overview
This one day course tailored for staff in band 6 and below covers: myself and
conflict, preventing and managing conflict and resolving conflict within my team.
Aims of the course are:
To identify and understand issues which are likely to make conflict difficult
To convey yourself and your messages with confidence
To equip you with practical skills, framework and tools to manage conflict
effectively.
To develop awareness of your own personal blocks and barriers and hot
spots
To develop the skills required to manage strong emotions and difficult
behaviour
To Book, visit Totara (www.learn.stgeorges.nhs.uk) and search for the course
title
Duration
One day
13
Course Title
Conflict Management Skills for Leaders (half day)
Target Audience
This course has been designed staff in band 7 and above in leadership or
management positions. Consultants welcome.
Overview
Creating a context for Conflict Management - Open discussion on a variety of
difficult conversations
Who Is a Difficult Person? - We outline the styles of behaviour that delegates
find difficult to deal with
Working with different conflict management styles - Discover your own
personal style and strategies to be more effective
Moving Difficult Situations Forward - Here we start to look at a range of
models and techniques, these include:
Listening and responding with empathy - A framework for a difficult message
Two tools to help you: PIN & 3C’s - Creating Win-Win: Maintaining
Relationships
Delegates will put all the tools together using their own difficult situation
Aims of the course are:
To identify and understand issues which are likely to make conversations and
conflict situations difficult
To convey yourself and your messages with confidence
To equip you with practical skills, framework and tools to have difficult
conversations
To develop awareness of your own personal blocks and barriers and hot
spots
To develop the skills required to manage strong emotions and difficult
behaviour
To Book, visit Totara (www.learn.stgeorges.nhs.uk) and search for the course
title
Duration
Half - day
14
Course Title
Delivering Effective Feedback - Workshop for Senior Managers
Target Audience
This session is designed for Band 8A leaders and above. We particularly welcome
staff who have attended the recent leadership development centres. Senior
consultants welcome.
Overview
Designed to help you gain confidence and clarity to give constructive and meaningful
feedback as a senior leader - balancing warmth and compassion with clarity and
accountability. It will be an interactive session, making use of a mixture of input,
discussion and practical exercises.
Learning Objectives
To know the common pitfalls in giving feedback
To be able to have conversations during feedback that are as motivational
and productive as possible
To be able to address issues of performance as part of giving constructive
feedback
To have opportunities to apply theory to practice, and receive immediate
feedback
To Book, visit Totara (www.learn.stgeorges.nhs.uk) and search for the course
title
Duration
3 hours
15
Course Title
Personal Impact and Presence
Target Audience
All staff from band 8A upwards or equivalent (i.e. ST6+ trainees and consultants),
who would like to develop these skills. We particularly welcome staff from groups
which are underrepresented in leadership positions across the organisation and
leaders who have attended the recent leadership development centres.
Overview
During this half day course facilitators draw on a variety of techniques from theatre
and presentation to help individuals increase their confidence and also practical
techniques in one-to-one conversations, meetings, presentations to groups or
conferences.
The course will focus on:
• Body language. The importance of physicality in congruence of message
influencing and having Presence.
• Vocal Impact. Areas covered include breath, articulation, expression and
how they link to credibility.
• Personal authority. What choices can be made to increase or decrease
status and when to make the right choice.
• Presence. What does it mean to have Presence and be in the moment?
• Participants will put this into practice with a 2 minute speaking to persuade
exercise at the end of the session where they will get both peer and
Facilitator feedback.
To Book, visit Totara (www.learn.stgeorges.nhs.uk) and search for the course
title
Duration
Half - day
16
Course Title
Interviewing with Impact
Target Audience
All staff up to Band 7 or equivalent (i.e. ST6+ trainees and consultants) who would
like to develop these skills. We particularly welcome staff from groups which are
underrepresented in leadership positions across the organisation.
Overview
This workshop will offer a practical exploration of maximising personal impact, with a
specific focus on interview skills.
Using professional actors and live case studies we will explore presence, the importance of
clear and effective communication and how to influence others. Delegates will have the
chance to practice these skills in a role-play setting and leave with applicable tools to use for
future interviews and presentations.
Aims of the course are to:
Establish the importance of personal impact in interviews and identify what success looks like.
Develop an understanding of your communication style and personal brand.
Explore how to use voice, breath and body language to maximise presence in interviews and presentations.
Recognise common (and personal) challenges and find ways to overcome these. See these scenarios in action, using forum theatre, and work as part of a group to implement change.
Practice these skills in a role-play situation, with actor-facilitators and peers, and receive individual feedback on any areas for development.
To Book, visit Totara (www.learn.stgeorges.nhs.uk) and search for the course
title
Duration
One day
17
Course Title
Introduction to Budget Management
Target Audience
All staff (clinical and non-clinical) new to budget management or who would like a
refresher on the basics of budget management.
Overview
Introduction to budget management is a short course for those new to budget
management, or those who would like a refresher of the basics of budget
management. Learn how to read and interpret and budget statement, as well as
what factors affect the financial performance.
The course will focus on:
• How to read a budget statement
• What makes up a budget statement
• What factors influence financial performance
• How to influence financial performance
• Where to access more information
• Who to talk to regarding further information
To Book, visit Totara (www.learn.stgeorges.nhs.uk) and search for the course
title
Duration
One hour
18
Course Title
A Practical approach to Quality Improvement
Target Audience
All those leading change- consultants, doctors in training, matrons, team leaders,
service managers and higher.
Overview
A half day course designed to be interactive and give delegates a solid introduction
into the Quality Improvement methods useful for making changes in the workplace-
both clinical and non-clinical.
Covers practical approaches to measurement and structuring your improvement
plan, and an introduction to the psychology of change.
Delegates should have a problem in mind which they would like to work on during
the session.
To Book, visit Totara (www.learn.stgeorges.nhs.uk) and search for the course
title
Duration
Half-day
19
Course Title
Project Planning
Target Audience
All staff whose role involves managing or supporting the delivery of projects.
Overview
You don’t need Prince II to be able to deliver projects effectively. What you do need
is to be able to identify when a task has become a project and in just ½-a-day, we
will show you the key stages of a project so you can be able to plan, schedule, track
and measure effectively.
This course will focus on:
Definition of projects and project management
Identification of project tasks
Identification of milestones, task dependencies and constraints
Estimation of timescales
Production of Gantt charts
Managing project people
Managing Risk
Problem solving
Planning Tools and Tips
To Book, visit Totara (www.learn.stgeorges.nhs.uk) and search for the course
title
Duration
Half-day
20
Course Title
Organisational Change Development Workshop for Managers
Target Audience
It is suitable for those who are new to management or wish to refresh their skills and
understanding of managing change. ST6+ trainees and consultants welcome.
Overview
This workshop is an introduction for managers to develop their skills in planning and
supporting organisational change and local programmes of transition.
The session will look at:
• What is change?
• The human element
• Strategies for managing change
• Understanding policy and process
To Book, visit Totara (www.learn.stgeorges.nhs.uk) and search for the course
title
Duration
Two and a half hours
21
Course Title
Chairing Meetings
Target Audience
All staff (clinical and non-clinical) whose role involves chairing meetings
Overview
Understanding what makes a good chair is a valuable and necessary skill. Starting
with knowing whether you need a chair at all, this 2-hour session will review the rules
to look out for in meetings and help you gain an understanding of how to deal with
difficult people and gain more confidence in reaching decisions as chair
Topics covered include:
What makes a good chair
Do you need a chair person?
What you need to know before the meeting
The key tasks chairing a meeting
Understanding what to prepare before and after a meeting
To Book, visit Totara (www.learn.stgeorges.nhs.uk) and search for the course
title
Duration
Two hours
22
Leadership and Management Development - bespoke/tailored support
360o Feedback using the Healthcare Leadership Model
360-degree feedback is a useful development tool. It helps you understand how
others interpret the behaviour you are exhibiting. It is not about your performance,
but very much more about other people's perception of your behaviour.
Gaining an understanding of how others view your behaviour is a good starting point
for understanding yourself better and, as a result, becoming more effective.
Reinforcing your effective behaviour, and adjusting any that others view less
favourably, helps you to improve your leadership and management skills.
The tool of choice within the NHS is the Healthcare Leadership Model.
http://www.leadershipacademy.nhs.uk/resources/healthcare-leadership-model/
The process is confidential and can be arranged following a discussion with a
member of the Corporate Training and Development team who can help you
establish whether this is the most suitable way to meet your development need.
Please contact Hasan Cagirtgan [email protected] or
[email protected] and a member of the team can facilitate the process.
You receive between 1- 2 hours of personalised feedback. This can be used as part
of an on-going coaching programme or as a standalone exercise.
Coaching
Coaching is one of the key approaches through which leadership in organisations can be developed. It’s a method of deploying techniques embedded in artful questioning and appreciative inquiry to help leaders unlock their full potential to achieve personal and professional success. Coaching can help achieve clarity and direction. Coaching is often perceived as the single most effective development intervention that a senior leader in the NHS can access.
Please contact [email protected] or
[email protected] who after a short discussion of your development
needs can sign post you to an internal or external coach based upon your
requirements.
23
Mentoring
Mentoring is very different to coaching in terms of intent. Support and guidance of a mentee is often led by a more experienced and skilled professional mentor, in order to support and expand the professional leadership development of the mentee, through effective transference of knowledge, skill and experience. It can lead to enhanced innovation and performance within organisations, fuelled by reflective practice, shared learning and improved ownership for solution focused thinking. Mentoring arrangements can often deliver improvements in an individual’s performance that lead to enhanced leadership maturity. Within St. George’s we are supporting our executive team and board to act as mentors to our senior leaders, following training and using a specific guidance. Please contact [email protected] or
[email protected] who after a short discussion of your development
needs can sign post you to an internal or external mentor based on your
requirements.
Using personality effectively in the workplace
Psychometric instruments can be used for such activities as:
Enhancing personal development
Identifying leadership style
Improving communication and
resolving conflict
Exploring problem solving and
learning styles
Developing effective teams
Understanding reactions to stress
and change
Career development
The process is confidential and can be arranged following a discussion with a
member of the team who can help you establish whether this is the most suitable
way to meet your development need and help determine the most suitable
instrument. Instruments measure different aspects of personality and can be used
on an individual basis or as part of group development.
Please contact Hasan Cagirtgan [email protected] who is trained
in the use of a range of psychometric instruments.
It will take about 30 minutes to complete a questionnaire and you will then receive
between 1- 2 hours of personalised feedback. This can be used as part of an on-
going coaching programme or as a stand-alone exercise.
24
NHS Leadership Academy
As part of Health Education England (HEE), the NHS Leadership Academy aims to
develop outstanding leadership in health, in order to improve people’s health and
their experiences of the NHS. We’ll aim to do this by:
Broadening, and where necessary changing, the range of leadership
behaviours people in the health system use
Professionalising leadership: raising the profile, performance and impact of
health system leaders, requiring and supporting them to demonstrate their fit
and proper readiness to carry out their leadership role and defining what we
expect from them
Working in partnership to make leadership in the health system more inclusive
and representative of the communities it serves
Developing leaders who are more innovative and can create a climate where
innovation can flourish
To help achieve this, the Academy provides targeted development for all
backgrounds and experiences. Turning to global experts to provide the incredible
content, they turn to you for the ambition, compassion and drive to continue
improving our healthcare system for the benefit of those that matter the most – our
patients.
Accessing their range of supporting programmes and Masterclasses:
For more information and how to book on to their learning opportunities, please visit
their website