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Skills for effective Counselling

Dr. Manisha SenProf. & HeadDept.of AppliedPsychologyUniversity of Mumbai

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PROFESSIONAL COUNSELLING

INVOLVES an I nterpersonal Relationship

WITH an Individual

WHO is Seeking Help

FOR dealing with Personal I ssues

THAT Interfereor Detractfrom a

satisfactory life

The COUNSELLORis WILLING to GIVE HELP in a

SETTING that PERMITS help to be given and

received.

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Stages in Counselling

Assessment of the

Problem

Goal Setting

Rapport and

Relationship Building

InitiatingInterventions

Termination and

Follow up

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Theory Skill

Practice Values

Reflection Diagram

Reflection

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EFFECTIVE HELPER

Self

Other

AWARENESS

of SELF

ATTITUDE

Genuineness

Empathy

Objectivity

Unconditional Positive Regard

I nterpersonal Attractiveness

Trustworthiness

Competence

Sensitivity to understand ethnicand cul tural factors

Assumptions

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SKILLS FOR COUNSELLING

Listening

Clarifying

questionsUse of Open-ended

questions

Assessing Ability-potential deciding

response

Skills to Work with

Clients Feelings

Help Express feelings

Identify & Discriminate

bet.feelings

Help to Alter/Accept feelings

Attend to Verbal/Nonverbal

Cues

Convey Support :Verbal

& Nonverbal methods

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Assertive Styles Supporting/caring - FEELERS

Communicates, Warmth, Nurturing & Concern for

others

Directing/Guiding - DOERS and/or THINKERS

Communicates a no-nonsense, authoritative approach,concern for results

Annalytical - THINKER

Communicates facts, information, thoughts and

probabilities.

Expressive - DOERS or FEELERS

Communicates, feelings & needs in an open and

expressive manner

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Verbal Assertive

TRNG Skills Broken Record

Fogging

Free Information &

self disclosure

Negative Assertion

Negative Inquiry

Workable compromise

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Group Counselling- Techniques

Establishing Trust Dealing-

resistance,anxiety,conflict,

difficult members

Group Cohesion

Facilitation Style

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Competing(dominating)

Collaborating(integrating)

Compromising

Avoiding Accommodating

(obliging)

Concern for Self(Assertiveness)

Conflict Styles

Concern for Others(Cooperativeness)

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COGNITIVE DISTORTIONS

All Or Nothing Thinking

(Black and white categories) Overgeneralization

(negative event as never endingpattern of defeat)

Mental Filter

(Pick neg.detail & dwell on it)

Disqualify the positive

(reject positive events)

Jumping to conclusions(make

negative interpretation,although nonegative facts available)

Mind reading, Fortune teller error

Magnification/minimization

(magnify others ach., minimize ownach.)

Emotional reasoning

(neg.events reflect way things are)

Shoulds/musts statements

Personalization

(see self as cause of negative eventalthough not primarily responsiblefor it)

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COUNSELLING

REQUIRES PRINCIPLES OFMANAGING FROM THE HEART Hear and understand me Even if you disagree, dont get

me wrong

Acknowledge the greatnesswithin me

Remember to look for my lovingintentions

Tell the truth with compassion