could sap drink its own champagne…?€¦ · unified with successfactors hcm suite and integrated...
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Could SAP drink its own Champagne…?SAP’s Learning Journey
Donald RossDirector – Learning Solutions
SAP Global Product Management
June 2017
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 2Customer
Today
1. Learning in the
Workplace of the Future
2. SAP’s Learning Journey
3. Our LMS in action
4. Learning Impact &
Business Results
5. Delivering Learning to our
Customers and Partners
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Learning Culture
Content Governance
Data &Analytics
Learning in the
Workplace of the Future
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Everyone is a
Talent
Everyone is a
Teacher
Everyone is a
Learner
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SAP’s Learning Journey
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Our Learning Evolution
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SAP acquires
SuccessFactors;
SuccessFactors
Learning is the
“go-forward”
solution
SuccessFactors
record year,
largely due to
Learning
October
2014 Go
Live with v
14.08
SuccessFactors
announces
Plateau LMS a
unified part of
SuccessFactors
SuccessFactors
introduces
unique SaaS-
based Validated
LMS
SuccessFactors
LMS
implementation
project kick-off
84% of SAP
employees
consume > 1
million
courses
SAP SuccessFactors
introduces Programs,
Open Content
Network,
QuickGuides,
Instructor role
SAP SuccessFactors
continues
development of
Extended Enterprise
learning solution
2011 2012 2014 2015 2016
Plateau
Systems
Founded,
LMS in market
since 1994
20031996
LMS Receives
Leadership
position in
Gartner MQ(position continues
in each update)
We went live in under 6 months
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“Everything has to start with empathy for the end user and the experience they are getting from SAP”
Bill McDermott
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Improve
delivery so
Learning can be
more
Continuous
Overhaul
content so
learning can
create a path
that is more
Personal
Engage all
audiences with
approaches that
are more
Collaborative
Our Vision:
Employee Driven, Self-
Sustaining Learning
Organisations
Every employee is
both a lifelong
learner and a
teacher
Direction of Travel
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© 2017 SAP SE or an SAP affiliate company. All rights reserved. 8Customer
The Business Challenge
50K +learning assets
65+different learning teams
100+million euros
spent on learning PA
130+offices
worldwide
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© 2017 SAP SE or an SAP affiliate company. All rights reserved. 9Customer
For our Learners:
• Access to learning, from anywhere, to drive adoption
• Personalised, on-demand learning
• Easily track completions
• Course materials available and searchable
• Access for key roles like leadership development, as
well as open curricula where any learner can search
for topics of interest
• Data-driven learning analytics across SAP
For our Company:
• Strong learning culture and a continuous learning
environment
• Develop and retain highly skilled talent
• Drive measureable business outcomes through
greater employee engagement
• Enable SAP to help its customers Run Simple with
the SAP Learning Hub
Our Objectives
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What were the drivers…???Top 10 Reasons for a New Learning Experience for SAP Employees
Adoption of latest learning techniquesAgile Product development = Fast implementation of system changes and new functionality
Built-in end-to-end SuccessFactors IntegrationThe solutions we were replacing required custom integration costing IT and employee resources
Consistent user experience for all internal target groupsLong-term vision of common front-end for all learners and one-BOM for solution learning
Mobile device enabledMobile learning available for our mobile workforce
Manager and Employee Reporting within same toolEmployees can see all items in their learning plan with deadlines and priorities for completion
SimplificationSimplified infrastructure, user-interface and clear learning assignment for the end-user
High-quality learningMapped to business priority, content lifecycle, quality ratings
Focus on end-user experienceEasy to use UI, ability to assign learning
Our employees requested itEmployees are not satisfied with the current Learning
SAP will become
best-in-class user
of our own Cloud
software!
The LSO
implementation at
SAP was a highly
customied version of
our on-premise
product
2
3
4
5
6
7
8
9
10
1
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Our Solution: SuccessFactors Learning
Any Learning Mode (Formal, Informal Self-Directed, Social) with Any Content
Unified with SuccessFactors HCM Suite and Integrated with SAP ERP HCM
Social Learning
powered by SAP
Jam
Learning Management System (LMS)
Open Content
Network, Hosting
and CDN (AKAMI)
Classroom and Virtual ILT
eLearning Assessments / Exams Task Based OJT
Certifications
SMEExperiential OJT
Knowledge ObjectsMentoring Collaboration
SME Networking
Beautiful, Engaging Learning Experience For Any Audience
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Our Implementation Process
Convert robust virtual ILT
curriculum into self-paced
eLearning in a beautiful LMS
user interface, with cloud-hosted
content
Establish governance framework
to empower 400 system
administrators to harness the
flexibility of a cloud solution
Establish content lifecycle
standards to ensure that timely,
relevant, high-quality content
is available for learners
Deploy SuccessFactors Learning as part of an end-to-end learning
solution that includes our Enterprise Social Platform SAP Jam:
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How We Did It – with a project team of 14
Simplified Learning Architecture
Security & Data Concepts
Content Migration (SAP and acquired company content)
Content Integration (third-party content, education catalogs)
Learning history migration
Migration approach
Business Rules
Process Documentation
Corporate Learning Content Standards
Governance process training for affected teams
Change Management Plan & execution strategy
Communication and Enablement assets
System Usability Survey (User Adoption Feed-back) – 6 months after go live
Works Council negotiations
Support model
Continued system operations
System configurationdocumentation
End-user support and enablement with SAP Enable Now
Admin support and enablement
Reporting Needs Gap Analysis & Solution
Workforce Analytics Learning Metrics
Reporting Tool
Migration & Infrastructure
GovernanceChange
ManagementOperations &
SupportReporting
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Change Leads to Inherent Knowledge Gaps
The success or failure of a
major software application
deployment or upgrade
has a direct correlation
with the thoroughness of
the training provided.
Gartner
“
”
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Different Outputs from One Recording Automatic Localization
Multi-Modality for Content Re-Use Template-Based Content Creation
Why we used SAP Enable Now on our project…
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Delivering training “in application”
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SAP Enable Now
Desktop Assistant
SAP Enable Now
Access to:
• Guided Tours
• Training
Courses &
Documentation
Enable Now - The Desktop Assistant
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SAP Enable Now
Access to:
• Training
Courses &
Documentation
Enable Now – Direct access to training at the point of need
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SAP Enable Now
Step-by-Step
Guided Tour on the
live application
Enable Now – Delivering a Guided Tour
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Virtual &
Augmented
Reality
Virtual &
Augmented
Reality
SAP Enable
Now
Step-by-Step
Guided Tour on
the live
application
Enable Now – Highlighting the next step
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SAP Enable Now
Supporting SAP on our journey to Run Simple
Value Proposition and Scope:
• Create all types of enablement and documentation content for the project
• All functional areas of SAP SuccessFactors – not just Learning
• Automatically localise, update, and maintain content
• Re-use all kind of existing content for context-sensitive help
• Mobile and social learning, plus on-the-job guidance
• Process automation and acceleration
62% fewer help desk tickets
70% less training and support costs70% less training and support costs
73% faster process execution
92% faster documentation of processes
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Lessons Learned & Best Practices
• Governance is essential
• Keep the focus on the end-user experience
• Provide robust enablement and support
• Consider centralised vs decentralised
administration
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Business Impact Success StoryGlobal Customer Operations Challenger Program
Challenge
Need for sales teams to
implement new sales strategy to
better address customer needs
Solution
More than 6,000 global sales
professionals completed
Challenger Program in 2 years
Award-winning Program
Business Impact
>180M € directly attributable to Challenger
higher revenue
generation
improvement in size of deal
less time to close deals
improvement in €of pipeline
opportunities sold
27% 6x 25% 3x
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Business Impact Success StoryDriving our Diversity Agenda with Social Learning
Extending our solution to deliver to our Customers
and Partners
The SAP Learning Hub
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SAP Learning HubA cloud-based learning platform and content service for Systems Integrators and Customers
Company-specific content*Share content quickly and easily,
both during projects and year-round
Reporting**Monitor learning progress with
advanced reporting tools
Content from SAPOffer unlimited access to learning
content that is relevant for users
SAP Learning Rooms**Support enterprise-wide knowledge
sharing, led by key users
Learning management
system capabilities**Upload content, create and assign
curricula, and administer users
*Available with SAP Learning Hub, user edition, private cloud version
**Additional functionality available with SAP Learning Hub, user edition, private cloud version
•
SAP Live AccessExclusive purchase option for on-
demand access to live training
systems
The Solution
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SAP Learning Hub – Landing Page
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SAP Learning Hub – Catalogue Search
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SAP Learning Hub – Course Description
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SAP Learning Hub – Social Feed
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SAP Learning Hub – A Learning Room
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SAP Learning Hub – Webinars and Events
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SAP Learning Hub – FAQs
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SAP Learning Hub – Community Videos
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SAP Learning Hub – Live Access
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SAP Learning HubBenefits for our Customers and Partners
By providing fast access to up-to-date training materials on
the latest technology innovations our extended enterprise:
Accelerates time to value
Increases productivity
Reduces total cost of adoption
Minimises errors as of day one
Today 250,000 Learners are signed
up and using the SAP Learning Hub
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Industry accolades for SAP Learning Hub
Brandon Hall Group Excellence Award
During the 2014 Brandon Hall Group Excellence Awards ceremony, SAP Learning
Hub was named winner of the bronze award in the category “Best in Extended
Enterprise Learning Program.” The Brandon Hall Group Excellence Award is
considered the most prestigious awards program in the learning industry. Often
referred to as the “Academy Awards of Learning,” the ceremony showcases
innovations from across the industry.
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 38
TSIA STAR Award
The SAP Education organization won the 2014 STAR Award for Innovation in
Enabling Customer Success in Education Services. During the award ceremony,
TSIA applauded the combination of best-in-class learning management system
(LMS) software, a dynamic content portfolio, social learning with SAP instructors,
and live SAP software access for hands-on practice as “a very compelling value
proposition.” Now in its 24th year, the TSIA STAR Awards have become one of the
highest honors in the technology services industry.
“SAP Education is deeply honored to win these coveted awards. Such industry recognition of our achievement is strong validation that
cloud-based learning is the right direction for our customers and partners.” Jan Meyer, vice president and solution owner for SAP Learning Hub, SAP
Public
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We’re not stopping there… Introducing the Learning MarketplaceIndustry-leading LMS + industry-leading eCommerce
Core course management
Qualification and certification management
Online content handling
Schedule management
Training resource management
Exam generation and management
Course consumption tracking
Business rule definitions
for audience segmentation
Support for multiple credit card processors
Integrated to global tax engines
Support for fraud detection
Web content management
Search engine optimization
Public and private product pages
Marketing promotions and recommendations
Flexible catalog presentation
Native responsive design for cross-platform deployments
LMS Commerce
Engine
Customer
Experience
Engine
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Next stage of innovation…An “Amazon-like” consumer experience without complex site development
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Why We the LMS
Easy to
Deploy,
Use and
Manage
Promotes
Continuous
Learning
Cloud-based
for easy access
Customised
Mobile
Access
Collaborative
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Lowers learning
content costs
up to 85%
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Impact and Results
• A single learning system with a consistent, company-
wide user experience
• Simplified system administration, making updates
easy and fast
• Innovative cloud infrastructure that offers employees
convenient mobile access to learning
• Learners get the training they want, when they want it
“We have an LMS that makes
things easier. New curricula
are instantly available. Teams
can react quickly to market
changes with immediate access
to training. This is reshaping
our learning culture.”
– Ari Katanick .
VP, Human Resources .
and Project Lead, SAP .
44© 2017 SAP SE or an SAP affiliate company. All rights reserved.
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Want to learn more…
Data Driven: How Performance Analytics Delivers
Extraordinary Sales ResultsJenny Dearborn
ISBN: 978-1-119-04312-6
256 pages
April 2015
Questions