corporate engagement in 2011
TRANSCRIPT
Corporate engagement in 2011
Simon Burne
July 2011
The definition of
corporate
responsibility has
broadened and
become decoupled
from philanthropy…
Leo Martin, Director GoodCorporation
Corporate
Corporate objectives
Brand-building
Advisors/Network
Staff involvement
Campaigning
Gifts of product or resource
Communication channels
Funding
Charity
Funding
Gifts in kind
Secondees
Strategic advice
Communication channels
Brand-building
Campaigning
Corporate objectives
Building long-term success
Preferences Match
Engagement Commitment Interest
Project visits
Networking
Conferences
Word of mouth
Mailing
Advice
Donation of
product
Donation of time
Low value
donations
High value donations
Recommendations
How Companies will Commit
Project visits
Networking
Conferences
Word of mouth
Mailing
Advice
Donation of
product
Donation of time
Low value
donations
High value donations
Recommendations
The components of Corporate Responsibility
We must change from
“What do we want from you”
to
“What can we do for each other?”
and
“What can we achieve together?”
What companies say…
• Inundated with requests
• Spoilt for choice
• CSR aligned to corporate strategy
• CSR must keep stakeholders happy
• CSR must bring about change
Most important factors in decision to sponsor
• Marketing – Brand fit – Fit in Overall Marketing Mix – Marketing impact – Audience Reach – Media exposure
• Corporate Social Responsibility – Fit in Corporate Responsibility Framework – Business need
• Social Outcomes – Specific Objectives – Community Outreach
The Perfect Partner for a Sponsor
• Knowledgeable – done their research
• Professional
• Listening to business needs
• Innovative
• Value for money
• Clear what they stand for
• Flexible about meeting halfway
• Open-minded and helpful
• Enthusiastic
• Responsive
• Easy to get on with
• Someone who recognises win-win situations
What companies want from us…
• Help deliver corporate objectives
• Infrastructure in place
– Dedicated account manager/team
– Model contracts
– Information packs
– Fundraising materials
– Co-branding agreements
• Local projects or clear projects that will benefit
• Excellent reporting on progress
What charities do corporates like?
• Well known and understood
• Readily recognised brand
• Motivating for their stakeholders – especially staff
• Good spread of projects across the UK or internationally
• People (children/cancer) or environment focused
• Good track record of corporate partnerships
What companies don’t like
• Amateurishness
• Over-promise, under-deliver
• Slow in response
• Narrow offering of ways to engage
• Lack of flexibility
• Consortiums
• Can’t or won’t acknowledge the work the company is doing
The Ten Commandments of Corporate Engagement Seven
Understand your market
THINK’s research
Global
desk research (source list is included)
interviews with charities
interviews with companies
interviews with institutions
analysis
engagement
employee benefits
engagement
business benefits
£$€¥
Reputation /
brand
Gov’t
relations
Deliver strategic business
goals
Employee
Geography
Supply chain
Profit
Customers /
clients
Funds
Morale
Skills Networking
Mentoring
Knowledge
Volunteer-
ing
Second-ments
employee benefits
Attract
Retain
Team
building
Pride
Loyalty
Diversity
Field trips
Expertise
Fundraising
Pride
Skills Awareness
Support
Knowledge
Environment
Service delivery
Education
Access
Employment
Behavioural
change
£££
Purpose /
morale societal benefits
Creating
community
investor or donor? Joint venture or begging bowl?
WCI table
The combined gifts of the top 20 = 88% of the overall total of the top 300
Company Fiscal year WCI
AstraZeneca Dec 09 £481m
GlaxoSmithKline Dec 09 £467m
BHP Billiton Jun 09 £119.3m
Tesco Feb 09 £85.4m
Rio Tinto Dec 09 £73.3m
BP Dec 09 £65.8m
Royal Bank of Scotland Dec 09 £63.9m
HSBC Dec 09 £61.6m
Barclays Dec 09 £54.9m
Anglo American Plc Dec 09 £50.8m
anomalies...
figures skewed:
inclusion of a value for in kind gifts
e.g. both GlaxoSmithKline and AstraZeneca
have implemented a policy of reporting the
value of product donations at cost as well
as market value
mechanisms
donations
collections
employee fundraising
cause related marketing
GiK
events
sponsorship
foundations
the future?
donations
collections
employee fundraising
cause related marketing
GiK
events
sponsorship
foundations
the future?
donations
collections
employee fundraising
cause related marketing
GiK
events
sponsorship
foundations
static
/ static
/ static
/ static
summary
do your research on potential corporate partners understand their issues
think creatively about what benefits you could offer corporate partners develop bespoke packages
be realistic – don’t expect to be a perfect match!
Under-promise, over-deliver
Understand how companies make
decisions
corporate toolkits
here’s a few...
1. IPSOS Mori 2. London Benchmarking Group 3. Cone 4. The Partnership Initiative 5. SROI 6. The Institute for Social and Ethical Accountability
‘Accountability’ AA1000 7. Global reporting initiative
This list is not exhaustive however demonstrates the common themes...
what does this mean for you?
companies are becoming increasingly sophisticated in their approach to partnerships with the voluntary sector and in many cases being more proactive and
targeting partners
many have adopted a systematic modelling approach to enable them to evaluate impact across their interests
what does this mean for you?
there is a continued reduction in financial gifts and increase in non-financial
there is a growing a commitment by business to measure and report on outcomes
if you are not ready to respond and not able to evidence measureable outcomes you will be at a disadvantage – if not now, then later.
corporate toolkits
‘be known for what you accomplish, not just for what you give’
London Benchmarking Group
corporate toolkits
• a group of over 100 companies working together to measure Corporate Community Investment (CCI).
• a member-driven organisation
• been in existence since 1994
London Benchmarking Group
• developed a global measurement standard
• benchmark and share best practice
• develop and refine measurement tools
• improve management & implementation of CCI projects
• communicate CCI results to stakeholders
corporate toolkits
corporate toolkits
KPMG’s Ready to Work Programme
corporate toolkits
issue ripeness grid
Ref: McKinsey
Global Reporting Initiative
US based organisation that has pioneered development of a sustainability reporting framework
sustainability reporting guidelines set out principles and indicators that can be used to measure and report on economic, environmental and social performance
applicable to any size or type of
organisation
any geographic region
used by thousands of organisations
Global Reporting Initiative facilitates transparency and accountability
provides stakeholders a universally applicable comparable framework
developed with input from over 60 countries
80% of the top 15 Global Brands as ranked by Interbrand and Business week produce
reports based on these metrics
sustainability reporting is becoming a more utilised tool in maintaining and building a brand
Global Reporting Initiative
some more reading...
The Partnering Initiative is a global programme of
the International Business Leaders Forum (IBLF).
corporate toolkits
work with all sectors
strategic and operational
promote and support cross-sector partnerships
appropriate, effective and innovative
publish a series of free toolbooks:
corporate toolkits
Marketing agency that specialises in brand
building for organisations that are focussed on
using business for the greater good.
corporate toolkits
corporate toolkits
P&G and Pampers – News and Recognition
We know we’re on a journey and we’re proud of the
steps we’re taking. Here are some recent awards and
achievements:
•P&G honored in 2008 with a European Business Award for Corporate
Sustainability •Working Mother Magazine voted Procter
& Gamble including Pampers as one of 2007’s 20 Best Green Companies
•P&G’s Global Headquarters Offices were
awarded the Energy Star for Energy Efficiency
Internal alignment
stakeholder map
influence
inform
Typical stakeholder map?
summary
realise to deliver corporate engagement your
stakeholders will be beyond the fundraising
team
expect this to take time
your role is that of a broker / coordinator /
negotiator
you will need a diverse skill set
once you have got your organisation to the
point of being ready for corporate
engagement, and you win a partnership, the
stakeholder dialogue will start all over again
Ethical policies
• Often a bureaucratic way of saying “no”
• Often no more than a listing of sectors “we feel uncomfortable with”
• Often reflects the biases of the most vocal
• Inflexible and restrictive
Why don’t we talk about the ethics of refusing a donation?
Rather than the ethics of accepting a donation
A beneficiary-focused ethical policy
Four questions:
– What impact would refusing a donation have on the charity’s ability to deliver to beneficiaries?
– What would our beneficiaries say?
– Have we asked them?
– Would they accept a poorer service on ethical grounds?
No dialogue
Dialogue
Transaction
•Advice
•Monitor
•Verification
•No publicity
•Challenges
•Donations
•Consulting
•Emp. FR
•No publicity
Profile •COTY
•Sponsorship
•CRM <£50k
Partnership
•CRM >£50k
•Long-term
Alignment Shared
brand
values
brand
YOU offer companies credibility THEY offer the voluntary sector exposure
rational and emotional
RATIONAL
Product quality
Service quality
Price
EMOTIONAL
Differentiation
Promise
Trust + credibility
Customer/brand
relationship
Find convergence
of motivators that
creates unique
value
importance of brand
almost 1 in 2 consumers changed their purchase behaviour to participate in a CRM programme
30% consumers switched brands as a result of a CRM partnership
7 out of 10 reported a positive impact on their behaviour or perceptions when they participated
80% of participants will continue to feel positive about the company
more than 2 in 3 people think companies should be involved in cause-related marketing
Understand the pot you’re dipping your hand in
• Charity Committee, Corporate trust
• Grant application
• COTY pitch
• Corporate Social Responsibility
• Strategic partnership
• Brand fit
• Marketing Department
• Sponsorship
• CRM
• Sales Department
• List swaps
Gifts in kind
past 10 year – increase in companies
delivering non-financial benefits
‘Doing good in good times takes
vision.
Sticking with it in the tough times
takes vision and determination’. David Grayson
Professor of Corporate Responsibility
Director of the Doughty Centre for Corporate Responsibility
Cranfield School of Management
Gifts in kind
try and introduce a non-financial target
develop a way to measure this
if possible, use a scoring model that is
aligned to the corporate one
know what the companies you are targeting do
in terms of their non-financial contributions.
LBG suggest GIK donations are valued in two ways:
1. The value of product/service is at the cost to the company rather than the notional fee the beneficiary would pay. Enables to be assessed as a cash donation
2. The market price may be used to denote an approximate value to the GIK
creates a distinction between cost and value.
e.g recipient may not have purchased so the true value would be calculated as a cost savings such as pro bono consultancy services where you would save money on a permanent member of staff to deliver a programme
Gifts in kind
Reactive or proactive?
Proactive
know your geographical reach
research the active and engaged companies
frame your offerings around the respective
company’s timeframes
Look for strategic and brand fit
manage expectations
DELIVER, MEASURE and REPORT
develop exit strategies
Long-term, steady income
Reactive
Research charity committees/corporate trusts
for matching criteria
Research COTY opportunities
Pitch for everything you can
Very limited success rate
Enormous energy expended
When you win, expectations raised, difficult to
repeat
DELIVER, MEASURE and REPORT
High energy, unpredictable, lumpy, short-term
People give to people
Build rapport
time and energy
Sound boards
knowledge, insight
Develop connections
sensitivity, judgement
Touchpoints
the receptionist
saving a mobile number
CORPORATE BOARDS
Avoid drainage
know and respect the limits
People like to talk with equals – or above!
Don’t be precious – build on chemistry
Get to know the second tier – tomorrow’s leaders
Spread as widely across the organisation as you can
Look for shared interests
Give them the little extra something
CORPORATE BOARDS
1. Understand your market
2. Understand how companies make decisions
3. Get aligned internally
4. Target companies with brand fit
5. Know the pots you’re dipping into
6. Be proactive
7. Remember that people give to people
corporate toolkits