SECURITY PERSONNEL

MONITORING SERVICES

FACIAL RECOGNITION

SCREENING & VETTING

INTEGRITY TESTING

LOSS PREVENTION

MYSTERY SHOPPING

INTELLIGENCE CENTRE

In association with

As an international company, Lodge

Service specialises in developing

a wide range of security services

across varying markets and

business sectors.

We provide an unrivalled combination

of expertise and response; delivering

intelligent technology-driven security

solutions in major cities in the UK,

Ireland, South Africa, and across

mainland Europe.

Our bespoke solutions are specifically

designed to meet each client’s

requirements, delivering maximum

return on investment (ROI) for both

major retail brands and corporate

clients.

We work in partnership - blending

manpower, technology and

intelligence to provide total client

satisfaction. Our service is reflected

by our long term client relationships

spanning over 25 years, a testament

of service commitment and

partnership.

Offering a comprehensive

range of specialist security

services that constantly evolve

with market developments,

Lodge Service provides

complete, flexible and market-

leading solutions.

2

In association with

Lodge Security is an NSI Gold Accredited organisation operating in retail, logistics, corporate, and financial business sectors with an Approved Contractor Scheme audited score within the top 5% of all manned guarding companies.

Face Alert is our biometric facial recognition system with one of the highest rates of positive identification (98%) available. The technology helps minimise loss with the ability to identify and log the activity of suspects.

Our method of integrating diverse technologies with security manpower, allied to our centralised monitoring, data analysis, as well as incident response and control, delivers huge benefits to our clients.

Offers workforce integrity solutions that will help you minimise the risk of an unscrupulous person joining your organisation and damaging your business or even threatening its very existence.

Security Personnel

Facial Recognition

We offer a wide range of loss prevention and profit protection services to help businesses prevent margin attrition through criminal and negligent loss.

Loss Prevention

Monitoring Services

Screening & Vetting

Actively supporting the profitability of retailers and other clients through independent testing and analysis of their purchasing processes, customer service, compliance and security processes.

Integrity Testing

Intelligent monitoring and response of live CCTV, alarm systems, facial recognition systems, building management systems, environmental systems, access control and the safety of staff and consumers alike.

Intelligence CentreWe offer a ‘best practice’ approach to service evaluation that offers you cost-effective actionable data analysis with reports that cover a wide variety of issues including service skills, sales skills, and operational performance.

Mystery Shopping

3

When Lodge Service began in 1919, security was a less sophisticated art. Over the years however,

through increasing use of integrated technologies, centralised monitoring and real-time gathering

of intelligence data, Lodge Service has turned security into a science.

Today, as a leading independent security company, we pride ourselves

on our unique blend of traditional values and a forward-looking

approach to protecting our clients’ business operations, people and

profits.

Our approach fuses the latest networking and remote monitoring

technology with trained manpower and other ‘conventional’

security services, such as investigations and screening.

This enables Lodge Service and its clients to blend and

target resources precisely, according to risk profile, for maximum

return on security investment.

As a result, many clients can now view security spend as an

investment that can achieve a demonstrable, measurable

return. This is a key consideration for users of security

today as they continue to operate in challenging economic

conditions.

We adopt an intelligent ROI-focused approach.Stuart Lodge, CEO

44

INTE

LLIGENCE CENTRE

INTE

LLIGENCE CENTRE

The Lodge Service Intelligence Centre

Bringing security services together to maximise return on investment

5

REACT Surveys has operated a Mystery Visitor programme for this major London tourist attraction for several years.

Early measurements indicated that exhibit guides were

adopting a passive role in relation to visitors. They

appeared to be more focussed on preventing damage

to exhibits than on improving the visitor experience and

enjoyment.

Staff training was revised, including particular emphasis

on encouraging purchase of Guide Books so that visitors

could fully appreciate the features of the exhibitions.

Prior to this exercise, REACT Surveys’ Mystery Visitor

reports showed that attempts to offer Guide Books

to visitors were only made on 28% of Mystery Visitor

contacts.

Subsequent to the exercise the offer rate increased to 70%.

Analysis by the client of Guide Book sales per thousand

customers showed a marked increase following the

retraining exercise. The increase in profits generated

from the higher levels of sales has been shown to

more than cover the cost of the entire Mystery Visitor

programme.

The Mystery Visitor programme continues to ensure

that guides continue to recommend that visitors make

purchases.

Return on Investment: Tourist Attraction

6

In association with

7

Wilkinson Hardware Stores Ltd, with £1.5 billion retail sales

annually, has commissioned the first stage in a remote

monitoring and intelligence network operated by Lodge

Service.

The programme will reduce the cost of store security by an

estimated 50 per cent and increase return on investment in

deterrence, detection and civil recovery by up to 40 per cent.

Lodge Service is developing the system network with Wilkinson

to combine conventional guarding with the latest CCTV

monitoring and IP control technology. The strategy targets

resources according to risk profile. Customer movement

and asset data for security protection and even marketing

analysis can be managed centrally at the new intelligence

hub in Accrington that Lodge Service, a £22 million turnover

operation, developed in 2012 to Cat2 status ARC.

Wilkinson and Lodge Service are both third generation

family-run businesses. The retailer has over four million

visitors weekly. Operating in the highly competitive hardware

sector, it selected Lodge Service as a partner to develop a

responsive and flexible security network to make the most

cost-effective use of staff and technology.

Lodge Service’s intelligence hub can provide surveillance and

access control to protect lone worker deliveries overnight,

in transit and on arrival at retail locations. The programme

also supports in-store loss prevention with the addition of

extra security personnel

as required, recruited

and managed by Lodge

Service, during

refurbishment

work for

example.

Mick Phipps is head of loss prevention at Wilkinson. He

says: “The network has been designed to provide much

more than traditional CCTV monitoring. The software

platform allows us to connect all areas of our business

nationally in a comprehensive loss prevention strategy. From

distribution centre to the retail selling space, we are able

to use technology to deliver a clear return on investment,

whilst ensuring the safety of our staff and customers and the

protection of assets.”

For lone worker, driver-controlled deliveries out of hours,

Lodge Service’s Accrington hub can track each delivery

vehicle throughout the journey from the warehouse. The

arrival at the store is then monitored on live CCTV. Internal

alarms in access areas and loading bays are switched off

remotely and illuminated, whilst a ‘man down’ device offers

additional worker protection during unloading. The process

is reversed and the area locked down securely when the

delivery is completed.

Mick Phipps adds: “Lodge Service’s wide range of security

and systems expertise meant it was ideally positioned to

partner with us in a comprehensive strategy to reduce

both costs of security and losses to theft. The new hub and

network offer the intelligence, connectivity and flexibility

to provide Wilkinson with a 24/7 resource to manage

CCTV, access control, alarms - and ultimately model risk

and support a rapid response to all incidents, but without

increasing security staff.”

“The infrastructure can provide warning and aversion of

threats through the provision of real-time data gathered

centrally. So overnight or each morning we can deploy security

staff and deal with any issues for that day. The database of

shared information enables a fast, targeted and proportionate

response to ensure the safety of people and assets.”

Wilkinson Protects Security and Profits with Intelligence Network

Brook Point

1412 High Road

Whetstone

London N20 9BH

T: +44 (0)20 8446 6601

F: +44 (0)20 8446 6602

E: info@lodgeservice.com

W: www.lodgeservice.com

SECURITY PERSONNEL

MONITORING SERVICES

FACIAL RECOGNITION

SCREENING & VETTING

INTEGRITY TESTING

LOSS PREVENTION

MYSTERY SHOPPING

INTELLIGENCE CENTRE

In association with