core study material for itil v3 qualifications · itil master itil expert managing across the...

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Page 1: Core Study Material for ITIL V3 Qualifications · ITIL Master ITIL Expert Managing Across the Lifecycle OSA PPO RCV SOA Capability modules SD ST SO CSI Lifecycle modules SS ITIL V3

ITIL Master

ITIL Expert

Managing Across the Lifecycle

OSA PPO RCV SOA

Capability modules

SD ST SO CSI

Lifecycle modules

SS

ITIL V3 Foundation for Service Management

RECOMMEnDED READIng

OSAPrimarily Service Operation and Continual Service Improvement21 hours of personal study from SO and CSI is recommended.

PPO Primarily Service Design12 hours of personal study from SD is recommended.

RCVPrimarily Service Transition and Service Operation12 hours of personal study from ST and SO is recommended.

SOAPrimarily Service Strategy and Service Design12 hours of personal study from SS and SD is recommended.

Passing your ITIL Intermediate Exams covers all 4 Capability Modules.

RECOMMEnDED READIng

Service StrategyService Strategy Book21 hours of personal study is recommended.

Service Design Service Design Book 21 Hours of personal study is recommended.

Service TransitionService Transition Book21 hours of personal study is recommended.

Service OperationService Operation Book21 hours of personal study is

recommended.

Continual Service ImprovementContinual Service Improvement Book 21 hours of personal study is recommended.

Passing your ITIL Intermediate Exams covers all 5 Lifecycle Modules.

RECOMMEnDED READIng

Passing your ITIL Foundation Exam BookITIL Foundation HandbookReferences all 5 books28 hours of personal study is recommended.

Core Study Material for ITIL V3 Qualifications

For further information or to purchase these publications please visit

www.itil-officialsite.com

ADDITIOnAL READIng FOR ALL V3 QUALIFICATIOnS

Introduction to the ITIL Service Lifecycle Book Service Strategy Key Element guideService Design Key Element guideService Transition Key Element guideService Operation Key Element guideContinual Service Improvement Key Element guide

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