core membership meeting tuesday, october 8 th, 2013 1:00pm – 3:00pm
TRANSCRIPT
CORE MEMBERSHIP
MEETING
Tuesday, October 8th
, 2013
1:00pm – 3:00pm
JACKIE AGNER
Chair, Core Members Management Board
Director of Military and Household Goods
Covenant Transport Solutions, Inc
WELCOMING REMARKS
Meeting Agenda
1. Introduction of Regional Representatives
2. Preview of the NEW IAM Website and Social Café
3. Panel Discussion: Online Lead Generation and Our Industry
4. Panel Discussion: Receivable Protection Program (RPP) as a Core Member Benefit
5. What’s on Tap for the 2013 Annual Meeting?
6. Proposed IAM By-Laws Revisions/Amendments
7. Closing
Core Membership Meeting | 51st
Annual Meeting | Vancouver, BC, Canada
Regional Representatives
Core Members Representative
Ms. Jackie Agner
Covenant Transport Solutions, Inc.
Core Members Representative At-Large
Mr. Douglas W. Finke
Sterling International
Africa Representative
Mr. Patrick Le Merrer
Deminter International Movers
Africa Representative
Ms. Laura Wegener
Stuttaford Van Lines
Core Membership Meeting | 51st
Annual Meeting | Vancouver, BC, Canada
Central, South America, and the Caribbean
Mr. Sebastian Schmidt
Mexpack International Removals
Central, South America, and the Caribbean
Mr. Cliff Williamson
Transpack Argentina, S.A.
Eastern and Southeastern Asian
Mr. Yogesh Thakker
21st Century Relocations
Eastern and Southeastern Asian
Mr. Patrick White
Santa Fe Relocation Services
Regional Representatives
Europe
Ms. Barbara Savelli
Italian Moving Network
Europe
Mr. Marc Smet
Gosselin Group N.V.
Middle East and Near Asia
Mr. Ajay Bhalla
Leader Freight Forwarders
Middle East and Near Asia
Mr. Eran Drenger
Ocean Global Relocation Solutions
Core Membership Meeting | 51st
Annual Meeting | Vancouver, BC, Canada
North America
Mr. Arthur Drewry
Taylor International
North America
Mr. Edward Wickman
Wickman Worldwide Services, Inc.
Oceania
Mr. George Cooper
Australian Vanlines NSW PTY LTD
Oceania
Ms. Marilyn R. Sargent
Aloha International Moving Services, Inc.
PREVIEW OF THE NEW IAM
WEBSITE AND SOCIAL CAFE
JANET CAVE SEELY
Director of Communications & Member
Engagement
International Association of Movers
MARTHA D. JACK
Director & Head Consultant
eConverse Social Media Consulting, Inc.
The NEW IAMovers.org & Social Café
Complete Redesign for Bold New Look
Clear Information Structure
Simplified Navigation
Improved Search Capabilities
The New IAM Social Café
Social Networking Site within the IAM Website
Dynamic and Interactive
Open Community = Open Conversation, Exchange of Ideas, Information, Best
Practices
Individual Profiles = Connected Communities
IAMovers.org
New, Much Improved
Full launch early November 2013
Future of Online Generation
Moderator:
Brian Limperopulos
International Association of Movers
Panelists:
George Cooper Patrick White
Australian Vanlines NSW Pty Ltd Santa Fe Relocation Services
Arthur DrewryEdward Wickman
Taylor International Wickman Worldwide Services, Inc,
Core Membership Meeting | 51st
Annual Meeting | Vancouver, BC, Canada
RPP as a Member Benefit with a Corresponding Increase in Dues
Moderator:
Douglas W. Finke
Sterling International
Panelists:
Eran DrengerThomas Juchum
Ocean Relocation Euromovers International S.A.
Marilyn Sargent Marc Smet
Aloha Int’l Moving Services, Inc. Gosselin Group N.V.
Yogesh Thakker
21st Century Relocations Inc.
Core Membership Meeting | 51st
Annual Meeting | Vancouver, BC, Canada
RPP As A Member Benefit
RPP Overview - Membership
Year One
Year Two
Year Thre
e
Year Four
Year Fiv
e
Year Six
Year Seven
0
10
20
30
40
50
60
70
5
61
22
14
6
28
16
Nu
mb
er o
f RP
P R
eg
istra
nts
/ Ye
ar
152 Total Members
Core Membership Meeting | 51st
Annual Meeting | Vancouver, BC, Canada
RPP As A Member Benefit
RPP Overview
Current Program Conclusions:
• Membership levels are not sufficient to sustain program
• RPP delivers great value though:
• Participating companies pay approximately $138 USD per year
• They receive approximately $1,100 USD per year in benefits:
• RPP Claims
• Invoice Dispute Resolution Process
• IAM Alleged Debtor List Circulation
• RPP Logo next to Company name of IAM Online and Print Directory
Core Membership Meeting | 51st
Annual Meeting | Vancouver, BC, Canada
RPP As A Member Benefit
RPP At a Crossroads
Proposal: Include this valuable benefit in with your membership rather than keeping it as an opt-in program.
More members will yield a bigger base by which we can build up the fund:
• IAM would be able to increase payouts per claims.
• IAM will have expanded resources to intervene on payment disputes between members.
• With more companies provided access to the Alleged Debtor List, the more valuable it becomes!
• The cost to participate will likely be lower if the RPP is included as a member benefit.
Core Membership Meeting | 51st
Annual Meeting | Vancouver, BC, Canada
RPP as a Member Benefit with a Corresponding Increase in Dues
•Moderator:•Douglas W. Finke
•Sterling International
•Panelists:•Eran DrengerThomas Juchum
•Ocean Relocation Euromovers International S.A.
•Marilyn Sargent Marc Smet
•Aloha Int’l Moving Services, Inc. Gosselin Group N.V.
•Yogesh Thakker
•21st Century Relocations Inc.
Core Membership Meeting | 51st
Annual Meeting | Vancouver, BC, Canada
CHARLES WHITE
Director, Government & Military Relations
International Association of Movers
What’s On Tap for the 2013 Annual Meeting?
Tuesday October 8
Knowledge Lab – 3:00 – 4:00 p.m. - “Are You in Compliance”
- FMC & FMCSA review new policies and regulations
Wednesday October 9
- Claims Panel – 8:30 – 10:30 a.m.
-Industry & DOD representatives discuss new DP3 Claims Business Rules & New Mold & Mildew Business Rules
-CPPC & Commercial “Risk Management” segments added this year.
- Military and Government Affairs Panel – 1:30 – 3:30 p.m.
-SDDC, JPMO HHGS, GSA, GSA Audits & State Department
- Knowledge Lab – 4:00 – 5:00 p.m. – US Bank Freight Payment/Syncada
-“Outlook 2014: Global Economic Forces Impacting Freight & HHG”
2013 IAM Annual Meeting – Military/Government Program
What’s On Tap for the 2013 Annual Meeting?
Thursday October 10
Special Session – 1:30 – 4:00 p.m.
- Part 1 – Moderator Terry Head leads a panel of Association Executives ….
“Associations….Where is the Value?”
- Part 2 – Moderator Chuck White leads a panel of Industry and Government and
Military Leaders in a discussion of:
“The Certainty of Uncertainty”
2013 IAM Annual Meeting – Military/Government Program cont.
TERRY R. HEAD
President
International Association of Movers
PROPOSED IAM BY-LAW
AMENDMENTS AND/OR
REVISIONS
Proposed IAM By-Law Amendments and/or Revisions
Proposed for the consideration and approval of the Governing Members:
ITEM ONE
Subject: Evidence Considered for Membership Rejection and Expulsion
Amendment Proposer: IAM Executive Committee
Objective of Proposal: In recognition of the Association’s increased focus on upholding ethics and values for the membership, it is proposed to add additional language to the IAM By-Laws that will provide the IAM Executive Committee with greater authority to reject a membership application if the applicant has not conducted business previously in an ethical manner or expel a member if a member has breached the IAM Code of Ethics.
Core Membership Meeting | 51st
Annual Meeting | Vancouver, BC, Canada
Proposed IAM By-Law Amendments and/or Revisions
Article IV, Section I (Fourth Paragraph) will be amended as follows:
(The underlined/italicized portions constitute the revisions):
“Notice of every application for Membership shall be given to each Governing, Core, and Supplier Member, who shall have thirty (30) days from date of such notice to submit evidence that the applicant is not creditworthy or has not conducted business previously in an ethical manner.”
Article IV, Section 4 (First Paragraph)
“For good cause the Executive Committee may suspend or expel any member of the Association, or take other appropriate action. Good cause includes, but is not limited to, failure to pay dues or other obligations owed to the Association, after proper notice as defined in Article V, Section 2; failure to maintain qualifications for membership as set forth in Section 1 of this Article; failure to comply with the terms and conditions of Membership; and failure to comply with any standards of business conduct which may be adopted by the Association, including the IAM Code of Ethics.”
Core Membership Meeting | 51st
Annual Meeting | Vancouver, BC, Canada
JACKIE AGNER
Chair, Core Members Management Board
Director of Military and Household Goods
Covenant Transport Solutions, Inc
OLD BUSINESS
OR
NEW BUSINESS
CORE MEMBERSHIP
MEETING
Tuesday, October 8th
, 2013
1:00pm – 3:00pm