Core Collaboration Architecture Overview and

DirectionAn End-to-End Vision

Required GAAP Reconciliation and Forward-Looking Statements

• The Cisco products, service or features identified in this document may not yet be available or may not be available in all areas and may be subject to change without notice. Consult your local Cisco business contact for information on the products or services available in your area. You can find additional information via Cisco’s World Wide Web server at http://www.cisco.com. Actual performance and environmental costs of Cisco products will vary depending on individual customer configurations and conditions.

• Collaboration Strategy & Development Drivers

• Release Timeline

• Call Control, Messaging, Management, Platforms

• Spark & Cloud Extensions

• Looking Ahead

Agenda

Unified Call ControlCisco Unified Communications

CLOUDON PREMISE HYBRID

Cisco Unified

Communications

Development Drivers

Simplicity UbiquityExperience

User First

Design from the

Inside Out

Shortest Path to

Collaboration

Any to Any

Collaboration

Cisco Collaboration SystemRelease Timeline

Release 10.5(2)

December 2014

Release 10.5

June 2014

Release 11.0

June 2015

Release 11.5

Spring 2016

8.6 EoSW Maint

August 2016

9.x EoSale

Q4CY15

New Cisco UCM Release Strategy

Key Features Benefits

Compliance the Cisco End-of-Life Policy

for Application Software

Predictable release life cycles

A fixed, 9-month interval between

software releases

Fewer but more feature-rich releases for

customers to buy, for partners to sell, and for

Cisco to support

Alternating short-life and long-life software

releases

Predictable and repeatable customer

upgrades at 18-month or 36-month intervals

Coordinated release lifecycles Upgrades can be completed before software

releases reach the end of maintenance

Coordination with contact center releases Contact center and UCM software upgrades

can be coordinated and completed efficiently

CY'15 CY'16 CY'17 CY'18 CY'19 CY'20 CY'21 CY'22 CY'23 CY'24 CY'25

Release Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2

Support8.5/8.6.2a

9.1.2 EoS Ann SW Mtce Support

10.5.2 EoS Ann SW Mtce Support

11.0 FCS EoS Ann SW Mtce Support

11.5 FCS EoS Ann SW Mtce Support

12.0 FCS EoS Ann SW Mtce Support

12.5 FCS EoS Ann SW Mtce Support

13.0 FCS EoS Ann SW Mtce Support

13.5 FCS EoS Ann SW Mtce Support

14.0 FCS EoS Ann SW Mtce Support

14.5 FCS EoS Ann SW Mtce Support

Future Release Schedule

More aggressive customers upgrade every 18

months: 11.0 -> 12.0 ->13.0 -> 14.0

More conservative customers upgrade every 36

months: 8.X -> 10.5(2) -> 12.5 -> 14.5 ->…

Or 9.1(2) -> 11.5 -> 13.5 -> …

Cisco Smart Licensing (Coming in CY16)Smart Licensing provides a Software Inventory Management System that Provides

Customers, Cisco, and Selected Partners with information about Software Ownership

and Software Utilization.

PAK Registration

Device Specific

Locked

Limited View

Easy Registration

Add users and licenses

as needed.

No PAKs. Easy activation.

Device is ready to use.

Flexible licensing, use across devices.

Company Specific

Unlocked

Software, services, devices viewable in one

easy to use Smart Software Manager portal.

Complete View

Manually register each device.

Unlock with license key.

Licenses specific to only one device.

You cannot use more

than you paid for.

Customers do not know

what they own.

Smart Licensing - Benefits

• Visibility into purchased and deployed devices and software

• Answers the questions: What do I own? How much am I using?

• Automatic license activation

• Product simplicity with standard software offers, licensing platforms, and policies

• Lower operational costs

• http://www.cisco.com/c/en/us/products/abt_sw.html

• Learn more at the BRKARC-2010 - Smart Accounts and Smart Licensing: Simplifying your life for Cisco ONE and all Cisco Product

Cisco Unified Communication Manager

Update

Unified Communications Manager 11.0

IM/P Enhancements

• AD Group Support

• Managed File Transfer - Phase II

Midmarket Acceleration

• Conference Now - Audio Conference Bridge

Native to Unified CM

• Emergency Call Handler

Media Adaptation and Resilience

• QoS Enhancements:

• UDP Port Ranges and DSCP Markings

• Call Admission Control Optimization

• APIC-EM Integration(SDN Support)

• Opus Codec Support

Security Enhancements

• Next Gen Encryption support

• Unified CM Reporting for VPN Certificate

Mismatch

• NTLMv2 support on IMP and Exchange

Integration

• Security Certificate Management

Continuous Improvement

• PCD Edit/Expand Cluster

• Phone Load Cleanup

• Generic Directory Server Support

• MVC Framework Upgrade

• Remove Agent Flow SSO

Enterprise Groups Support IM & P Enhancements for Unified CM 11.0

Using Jabber

• Search Active Directory groups

• Add groups and group members to your buddy list

• Keeps group membership up-to-date

•

•

Managed File Transfer – Phase 2IM & P Enhancements for Unified CM 11.0

• Allows Jabber file transfers to meet regulatory and compliance requirements

• Serviceability counters and alarms

• Includes tools that help analyze usage, detect bottlenecks, and troubleshoot issues

Cisco Conference NowUnified CM Embedded Midmarket Audio Conference Solution

New Cisco Conference Now

• Embedded in / native to Unified CM – no extra app or VM instance required

• Centralized conference number with the ability to use an extension for the meeting ID

• Ability to secure conference with an access code

• PSTN call invocation, IVR guidance, MoH/lobby experience

• Self-care portal, configuration through Prime collaboration provisioning

• Enhances current meet-me experience to address competitive gap

For rich media experiences; CMR Premises deployed as separate apps or CMR Cloud Subscription

Cisco Emergency Call HandlerUnified CM Embedded Midmarket Emergency Services Solution

New Cisco Emergency Call Handler

• Embedded in / native to Unified CM – no separate app or VM instance required

• Provides basic-but-appropriate emergency call services for Midmarket

• Reach nearby PSAP for the callers location, PSAP callback support

• Callers location identification support based on using ALI provisioned DIDs

• Simple extension of Unified CM configuration; configuration support through Prime

Cisco Emergency Responder (CER) still available as separate app

• Advanced/enhanced emergency call routing and location tracking services

• Higher scalability, alerts, dynamic location discovery, support for off-premise users (requires 3rd-party integration)

Media Adaptation & Resilience

• Optimize UC media routing across the network

• New SIP Profile DSCP markings for:• Audio, Video, & Immersive calls, including audio-only

for immersive calls

• Simplify management of Audio/Video UDP port ranges

• Configure your preferred port ranges

• Leverage the power of SDN for QoSmanagement

• Integrate with the APIC-EM SDN controller to manage media flow across the network

Build

Manage

Plan

For

Collaboration

Media Adaptation & Resilience

Opus Codec

• Delivers the best collaboration experience

• Designed to handle a wide range of interactive applications, including VoIP, Videoconferencing, in-game chat, and even live distributed music

• Variable bitrate scaling from narrowband speech (6 kb/s) to high quality stereo (510 kb/s)

• Provides great compression without compromising media quality

Build

Manage

Plan

For

Collaboration

Next-Gen Encryption

• Secure your system using the latest security algorithms and architectures

• TLS 1.2, AES-256 RSA and ECDSA based cipher support for SIP/SRTP Interface

• Unified CM Administrator Login Report

• Successful/Unsuccessful

• FIPS 140-2 Compliance

Continuous Improvement Features

Generic LDAP Directory Integration

• Synchronize and Authenticate User accounts with any LDAPv3-based directory

IM/P and Exchange Calendar Integration

• Now use NTLMv2 for authentication between the IM & P service and your Exchange environment

Security Certificate Management

• Manage security certificates across the cluster

Continuous Improvement Features

Better Cluster Management

• Add cluster nodes using Prime Collaboration Deployment

• Pre-populates cluster-wide settings to simply setup and configuration

Phone Load Cleanup

• Detect and remove unused phone loads

• Frees up disk space to accelerate upgrade time

Unified CM Interface UpdatesNew & Changed for release 11.0

Administrative XML (AXL) Developer Portal: https://developer.cisco.com/site/axl/develop-and-test/documentation/latest-version/

Serviceability XML (SXML) Developer Portal: https://developer.cisco.com/site/sxml/documents/operations-by-release/

WebDialer Developer Portal: https://developer.cisco.com/site/webdialer/develop-and-test/documentation/latest-version/

Extension Mobility Developer Portal: https://developer.cisco.com/site/extension-mobility/develop-and-test/documentation/latest-version/emapi-developer-guide.gsp

Routing Rules Developer Portal: https://developer.cisco.com/site/curri/develop-and-test/documentation/latest-version/

User Data Service Developer Portal: https://developer.cisco.com/site/user-data-services/develop-and-test/developer-guide/

Did you vote?We are listening – Common PIN

Submit your ideas and vote! https://communities.cisco.com/community/technology/collaboration/usergroups/collaboration/collab-prod-ideas

Top of mind beyond 11.0

• Scale (2x Devices, IM&P, CER)

• Remote Directory Access Scale

• Clustering over the WAN

• Admin Node Indication

• Migration & Install

• Single IdP connection per cluster

• Add phone type without reboot

• Prime Collaboration Alignment

Simplicity

• High Availability for Persistent Chat

• Carbons

• Hardening Upgrade/Serviceabilty

• MS SQL External DB

• IM&P Cluster Discovery

IM&P

• MRA Policy

• Media Adaptation and Resilience

• Media Path Optimization

• Common PIN Unified CM, Unity Connection

• Phone book alignment

• Call History

• Call Recording

User Experience

• Certification Completion

• Certificate Mismatch Detection

Quality

• Next Generation Encryption Phase II

• IX Encryption

• Segregation of Duties

• Self Provisioning in Mixed Mode

Security

Cisco Unity Connection Roadmap

What’s in Unity Connection 11.0?

Experience Simplicity Ubiquity

Product Announcements

SpeechView Standard Price Decrease

$30 -> $20 per user/per year!

PIMG/TIMG EoL/EoS

TIMG Units -> Dialogic

Unity EoL/EoS

End of Support 1/31/15!

For More on Unity Connection 11.0:• BRKUCC-2725• CCP 11.0 Briefing: June 25th

• Enhanced Notifications

• Missed Call

• Summary

• Customization

• Video

• Call Handlers

• Upload via ATM Tool

• Platform Enhancements

• Remove CPU core Req.

• Jabber Scale Increases

• Touchless Install

• Licensing Enhancements

• PLM – 60 Day Violation

• OS & ASR Engine Upgrades

• Next Generation Security

(DoD: Suite B)

• LDAP Directory Support

• SAML SSO Enhancements

• Microsoft Updates

Cisco Unity Connection Roadmap

Experience

Video Messaging

Ring No-Answer (RNA)*

Smaller OVA Support (e.g. 2 vCPU)*

User-to-User

Web Support

Scalability & Clustering

Common PIN with CUCM*

Spark Integration

Speech Enabled Call Handlers (Auto-Attendant)

*Target Release: 11.5 (~Q1CY16)

Cisco Unity Connection RoadmapSimplicity

Platform Enhancements

VMWare ESXi 6.0 Support*

Increased Small System Scale (UCS E)*

Microsoft Qualifications*

Single SAML IdP Agreement per Cluster*

Directory Synchronization (NTLMv2 Support)*

Faster Deployments with OVF Support

Smart Licensing

API Enhancements

100% New Feature Coverage

Extended Rest API Coverage

https://developer.cisco.com/site/unity-connection/overview/

*Target Release: 11.5 (~Q1CY16)

Cisco Unity Connection Roadmap

Ubiquity

Next Generation Security (DoD: Suite B)

Web Interfaces/API’s*

SMTP/SMIME*

Increased Office 365 Scale*

Target > 6000 Users per Server/Cluster

Microsoft Product Updates:

Windows 10

Exchange/Outlook 2016

Windows Server 2016 (Active Directory)

On-Premise Speech-to-Text Transcriptions

Google Apps (Mail) Native Integration*Target Release: 11.5 (~Q1CY16)

Cisco Unity Connection Long Term Vision

Top of Mind for Calendar Year 2017+

• Voicemail Archiving/Compliance

• Video

• Message Monitor

• Message Tagging & Analysis

• Evolution of Messaging

• Fusing Voice, Video and Text Messaging

• Notifications as a Service

Management, Edge, Jabber, and more

Unified Management

Single platform and interface for all management activities

Cisco Prime Collaboration Standard Edition bundled with UCM 10.0 and up

Deployment

Manage UC system upgrades and migrations

Provisioning and Self-Care

Provision, activate and manage your UC services and equipment, including convenient end-user self-

service options

Assurance and Analytics

License Management

Manage fulfilment and license upgrades and report on usage

Monitor, diagnose and report on

performance and activity

Assurance

Continuous

monitoring and

diagnostics

Analytics

Long-term trending and reporting

Provisioning

Simplified

deployment

and configuration

Any-to-Any Collaboration with Cisco ExpresswayFor Unified CM or Cisco HCS deployments

New

VPN-less access for remote and

mobile workers

Single sign-on for Jabber users

Connectivity to CMRs

Support for DX, 7800 and 8800 Series

Bidirectional content share with Lync

Cisco Spark connectivity to Unified

CM, HCS and Exchange

InternetInternet

Business to Business

Consumer to Business

Mobile and Remote Access

Soft Clients

Cloud ConnectivityWebEx, CMR

Access all

collaboration

workloads

Cisco Expressway

Jabber DX650 DX80

From The Pocket to the BoardroomEnsuring Consistency Across Cisco Collaboration Product Portfolio

MX700/MX800

Touch 10

MX300 G2 SX10DX708861

User Interface Refresh

Cisco Jabber: The Power to Collaborate

Collaborate from any workspace

PC, Mac, tablet, and smartphone

On-premises and cloud

Microsoft Office integration + 3rd party apps

Rich, Real-time Collaboration with Cisco Jabber® Platform

New for Summer 2015!

Enterprise Groups for CUCM IM/P

Persistent Chat Rooms (Mac)

Escalate chat to PMR

Next Generation Encryption

Federal Compliance (Common

Criteria Voice)

Far End Camera Control

Opus Codec

Audio, video, web conferencing

Always-on, personal meeting rooms

Works with 3rd-party endpoints

On-premises, cloud or hybrid

TelePresenceWebEx

Conferencing

Collaboration

Meeting

Rooms

Cisco Collaboration Meeting Rooms, WebEx and TelePresence

A New Type of SolutionAn app that instantly creates a place for teams to work together; where their work can live; and a way to stay connected to it all.

Unlimited virtual rooms

Persistent and secure

messaging and file sharing

Face-to-face meetings

with screen sharing

Superior business class

experience

Making Spark even Better

ED

GE

Directory MoreExchangeCisco UC

Messenger Cloud

CiscoCollaboration CloudWebEx Cloud

Cloud ExtensionsIntegrating Premise and Cloud

More

ED

GE

Directory

Messenger Cloud

CiscoCollaboration CloudWebEx Cloud

Extending Directory

ED

GE

Messenger Cloud

CiscoCollaboration CloudWebEx Cloud

Cloud ExtensionsIntegrating Premise and Cloud

Directory Exchange

Calendar Connector User Experience

@webex

1. Schedule a Meeting

2. Add “@webex”

3. Send the Invitation

Exchange Connector

4. Let Calendar Cloud extension do the rest

Exchange

Connector

5. WebEx Join Info for your PMR is added

@spark

1. Schedule a Meeting

2. Add “@spark”

3. Send the Invitation

Exchange Connector

4. Let Calendar cloud extension do the rest

5. Calendar event decorated with Spark Join Info

Exchange

Connector

6. A Spark Team Room has been created (with agenda notes!)

7. Collaborate up until meeting time

8. Spark lights up when it’s time to meet

9. Continue the collaboration after the meeting

Where can I find more information about UC 11.0?

CCP Virtual Briefing: Release 11.0: Cisco UCM, Packaged Solutions, Unity Connection

When: June 25, 2015 8am – 10am PT

Where: WebEx

Deep dive into:

• Cisco UCM & Unity Connection 11.0

• Packaged Collaboration Overview

• New platforms & mid-market features

• Simplifying deployment, management, upgrades, and migrations

Register in the private CCP community: www.cisco.com/go/myccp

Thank you