core bts company overview

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Who We Are & What We Do IT Starts Here.

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Page 1: Core BTS Company Overview

Who We Are & What We DoIT Starts Here.

Page 2: Core BTS Company Overview

15 Offices

9 States

350+ Employees

Providing national reach with local expertise.

25+ Years of Experience

Partnerships with leading industry experts.

2500+ Active Customers

Healthcare

Education

Finance

Manufacturing

Gaming and Hospitality

Professional Services

Envision

Execute

Empower

IT Assessments

Network

Data Center

Cloud

Security

Collaboration

Network Operations Center & Help Desk

24x7x365Madison, Wisconsin

Core Business Technology SolutionsIT Starts Here.

Core is a customer-centric technology consulting organization dedicated to transforming IT experiences and delivering value to clients.

Page 3: Core BTS Company Overview

Core PartnershipsTop-Tier Partnerships

Core holds top-level certifications with Cisco, Alert Logic, VMware, EMC, NetApp, Citrix, and Microsoft that allow us to provide our customers with expertise across multiple technologies.

In addition to our top-tier partnerships, Core holds many partnerships with other national and regional technology providers to ensure we can provide our customers with a holistic technology solution. These partnerships expand from Core’s regional delivery capabilities into Core’s 24 X 7 managed services division.

Page 4: Core BTS Company Overview

What We DoTechnologies

Data CenterThrive with a stable data center foundation that allows for current state flexibility and scalability into the future.

CollaborationConnect all facets of your operations, reduce travel costs, and ultimately impact the bottom line through collaboration technologies.

Security & ComplianceProtect business critical information and maintain a secure and robust network.

Page 5: Core BTS Company Overview

What We DoProfessional Services

Cloud ServicesWherever an organization stands currently with their cloud journey we can help them start their journey, continue it, or improve it by providing an assessment and guiding them through the strategy, design, and implementation processes.

Managed ServicesOur managed services are led by a team of certified engineers based out of our 24x7x365 Network Operations Center in Madison, WI. Our services provide your IT team with an extension of resources to help manage various day-to-day IT processes such as help desk and system monitoring.

Staffing ServicesYou aren’t just hiring an individual, you are leveraging the entirety of our knowledge and resources. We act as an extension of your staff, allowing your organization to tailor technology talent to support your most important internal initiatives.

Project EngineersWe have 50+ plus engineers and project managers that support PA\NJ clients. This team supports Data Center, Collaboration, Security, Mobility and Application Delivery.

Page 6: Core BTS Company Overview

Managed ServicesNetwork Operations Center (NOC) Services» Monitoring: our engineers actively watch your environment, receive notifications, and escalate alerts to help you more efficiently

manage your environment.» Management: our engineers identify problems, resolve incidents, and regularly review your environment to recommend

improvements. We have an average wait time of 48 seconds to speak to a NOC technical engineer.» Help Desk: technical support for software and hardware from certified, front-line support technicians without draining your resources.

We support an average of 3,000 tickets a month.» CoreCare: a joint service offering provided by Core BTS and Cisco that combines network-wide Cisco technical support with on-going

network monitoring and proactive maintenance for Cisco solutions to ensure optimal performance.

» Cloud Backup: online data backup done in a public, private or hybrid setting.

» Security Monitoring Services: stay ahead of attackers with a proactive approach to security.

» Hosted Video Services: provides operational video support without capital infrastructure investment.

Managed Offerings

18,000 + devices under CoreCare

5,000 + Devices under Monitoring & Management

4.77 out of 5 for Customer

Satisfaction

Page 7: Core BTS Company Overview

Why Core?

1 Core has been delivering value to our IT clients for more than 25 years.

2 We hold top-level partnerships and certifications with industry leaders across technologies.

3 We provide a national reach with local expertise and resources.

4 We help technical and non-technical end-users embrace change through technology adoption.

5 We leverage our security assessment team of CISSP’s and Certified Ethical Hackers during the design phase of projects to ensure security is top-of-mind.

6 We understand true collaboration, combining voice, video, and web conferencing to fully empower the

connection between people, process, and technology.

7 Our Cloud enabled consultant work with clients to develop a strategy and roadmap for delivering applications in the cloud no matter where you are on your cloud journey.

8 We have a 24x7x365 Network Operations Center located in Madison, Wisconsin.

9 Core has over 2500+ active customers across the United States and from a variety of industries including, healthcare, education, finance, and manufacturing.

10 Although we sell IT products we take a vendor agnostic collaborative approach to designing the right project that provides the most value to our clients.

Page 8: Core BTS Company Overview

ANY QUESTIONS?