copyright ©zycoo all rights reserved. v1 usermanual_v1.0.0.pdfv1.0 chapter 2 coopanel installation...


Directory

Chapter 1 Introduction ........................................................................................................... 3

1.1 Brief Introduction ........................................................................................................ 3

1.2 Basic Features ............................................................................................................. 3

Chapter 2 CooPanel Installation ............................................................................................. 4

2.1 Installation Requirement ............................................................................................. 4

2.2 Installation Step ........................................................................................................... 4

Chapter 3 CooPanel GUI & Functions ...................................................................................... 5

3.1 CooPanel Login ........................................................................................................... 5

3.2 CooPanel Homepage ................................................................................................... 6

3.3 Menu Bar and Title Bar ............................................................................................... 6

3.4 Quick Access Toolbar .................................................................................................. 7

3.5 Extension Zone ........................................................................................................... 7

3.6 Trunk Status .............................................................................................................. 12

3.7 Active Calls ............................................................................................................... 13

3.8 History ....................................................................................................................... 13

3.9 Phonebook ................................................................................................................. 13

3.10 Telephony Dial ........................................................................................................ 14


Chapter 1 Introduction

1.1 Brief Introduction

CooPanel is a multi-function operator panel solution and is designed to allow operators and

receptionists management of internal telephone calls in SMB environments.

1.2 Basic Features

Real-time trunks (GSM/ FXO/ VoIP…)

Real-time extensions’ status (Display of extension number/ username/ Caller ID/ Callee

ID and current conversation information)

Extension operation(Dial/ Hang up/ Intercom/ Pick up/ Spy/ Intrude/ Transfer) by

clicking the small icon on the extension

Extensions calls by drag&drop

Detailed information of current calls

Detailed information of call history

Phonebook and double-click to call

Dial by telephone dial pad

Support for Multi languages (Customizable)


Chapter 2 CooPanel Installation

2.1 Installation Requirement

CooPanel is Windows based application platform and can be hosted on either Windows XP,

Windows 7, or Windows 8

2.2 Installation Step

Step 1: Download the installation package from Zycoo official web www.zycoo.com:

CooPanel_Setup.exe

Step 2: Run the setup program and follow the onscreen instructions to complete installation.

Please install it to partitions except for C, otherwise your data of login may not be

saved and you have to input every time.

http://www.zycoo.com/


Chapter 3 CooPanel GUI & Functions

3.1 CooPanel Login

Login page:

Reference:

Item Explanation

IP Address Same IP as registered IP PBX (CooVox Series IP PBX, AMI interface is

open)

Port Defaulted 5038

User name Same as the user name to login IP PBX. User name can be extension

number or operator account.

Password Password login IP PBX, or extension’s password

Extension Extension number login IP PBX – Please note that this must be an

extension that is already registered to a handset as CooPanel will bridge

to this device through the CooVox system for all call related features.

Language Support Chinese/English. (Other languages can be customized)

Before login, you must ensure that the AMI interface of your IP PBX is open.

Step 1 Login IP PBX

Step 2 Enter into【Firewall】page by clicking【Security】【Firewall】

Step 3 Open AMI interface: Click “Common Rules” “Refuse AMI” “Edit”, select “ACCEPT”

for Action, then save it.


3.2 CooPanel Homepage

Homepage

Reference

Item Explanation

Menu Bar Include System/ View/ Windows/Help

Quick Access Toolbar Functions of Call/ Intercom/ Hang up.

Extension Zone All the extensions’ real-time status and call details are displayed

here.

Real-time Status Zone Include trunk status/ current call/ history call – to display this

window it needs to be selected from the view menu

Phonebook Extension user registered on IP PBX can double-click to call – to

display this window it needs to be selected from the view menu

Telephone Dial Pad The Telephone Dial Pad allows you dial a phone number - to display

this window it needs to be selected from the view menu. Please

note this is not a built in softphone and instead will bridge to the

extension number entered on login.

3.3 Menu Bar and Title Bar

Menu Bar & Title Bar:

Reference:


Item Explanation

Menu Bar Login extension is displayed here. All operations are undertaken using

the credentials of this login extension. E.g.: Login extension is 800,

make a call to 801, then the callee id will be 800.

Menu Bar System: Settings/ Log off/ Close

Settings: User can select the CooPanel software version and

language;

Log off: User will log off and back to the login page;

Close: CooPanel software will be closed.

View: Real-time/ Phonebook/ Telephone dial

Real-time: Tick “Real-time” to show the real-time zone, user can

check trunk status, active and history calls.

Phonebook: Tick “Phonebook” to see the contacts list, user can make

a call by double-clicking the contact.

Telephone dial pad: Tick “Dial Pad”, which will enable the dial plate

and a user can make a call directly from within the CooPanel.

Windows: User can create new group here.

Help: About the general information of CooPanel

3.4 Quick Access Toolbar

Quick Access Toolbar

Reference

Item Explanation

Input box Input extension number or external number

X button Clear input content

Call Click this button to call extension or external number

Hang up Click to hang up the call

Intercom Click to intercom without waiting to pick up the call

Note: The above operations are only used for the calls operated in the input box.

3.5 Extension Zone

Extension Zone


Extension

Small Icon Explanation:

Note : 这个 This icon has two meaning: when the user is ringing, it’s used to pick up; when

the user is in the call, then it’s used to intrusion.

Extension Status

Status Extension Available operations

Log off

CallCall Hung-upHung-up

IntercomIntercom Call Pick-upCall Pick-up

MonitorMonitor Call TransferCall Transfer

Online

Call

Hung-up

Intercom

Call Pick-up

Monitor

Call Transfer

829: Extension number

dongdong.wan: Extension name

Idle: Extension status

Picture: User can upload own photo (customizable in next

version)

Background Color: Different color means different status

Call Hang up Intercom

Pick up/Intrusion

Transf

er

Spy


Ringing

Call Hung-up

Intercom Call Pick-up

Monitor Call Transfer

In call

Call Hung-up

Intercom Intrusion


On hold

Call Hung-up

Intercom Call Pick-up



Call extensions by drag&drop

E.g.: Call extension 820 by drag&drop extension 829, see below dynamic pictures:

Step 1 Left-click the mouse on extension 829 and drop.

Step 2 Drag extension 829 over extension 820 and drop,

829 will ring at first, pickup 829 then 820 will ring.


Transfer by drag&drop

E.g.: When extension 820 is ringing or in a call, user can transfer the call to extension 821 by

drag&drop extension 820 over the idle extension 821. See below dynamic pictures:

Step 1 Extension 829 calls 820.

Step 2 Left-click the mouse on extension 820 , drag it over the extension 821

then the call is transferred to 821.


Hovering Information

Item Explanation

Explanation of the

button

Call details

3.6 Trunk Status

Trunk Status GUI

Reference

Item Explanation

Trunk name 1,2,3…: Details trunk number

FXO…: Details trunk type

adfdf...: When description is in letters then the trunk is a VoIP trunk

and not a physical trunk.

Icon status Grey: disconnected

Green: idle

Red: in use


3.7 Active Calls

Active Calls GUI

Reference:

Item Explanation

Status Extension Status: Ringing/ In call/ On hold

Line Line of the extension calls

Caller Caller

Destination Callee

Duration Duration of the call

3.8 History

History GUI

Reference:

Item Explanation

Item The figure just show the order of the calls

Start time Start time of a call

Caller Caller

Destination Callee

Duration Duration of the call

3.9 Phonebook

Click【Menu】【View】【Phonebook】:


Double-click the number to make a call.

3.10 Telephony Dial

Click【Menu】【View】【Dial Pad】:

You can also make a call from the telephone dial pad as required.

copyright ©zycoo all rights reserved. v1 usermanual_v1.0.0.pdfv1.0 chapter 2 coopanel installation...

Documents