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EuroFM meets BulgariaSofia 2014 Oct 23th-24th Facility Management, a profession for Business improvement!

EuroFM meets Bulgaria

Modern FM in Europe

Ron van der Weerd LL.M Msc• Dean School of Facility Management• Past chair LOOFD (Dutch Association Facility Management Education) • Chair European Facility Management Network (EURO FM)• Member FMN, IFMA, EuroFM, IFMEC, FMEX School of Facility ManagementHanze University of Applied Sciences Groningen The Netherlands- 1200 students, 80 staff in research and education on FM- One of nine programs in the Netherlands; the largest- Total 5000-6000 students in the Netherlands; 500-700 in US/Canada

www.hanze.nl

share your talent. move the world.

EuroFM meets Bulgaria

• EuroFM is a FM network organization

• EuroFM is a meeting platform for:– Practice (Associations and Companies) = Practice Network Group (PNG)

– Research (Universities and Companies) = Research Network Group (RNG)

– Education (Universities and Companies) = Educational Network Group (ENG)

– Companies/ Service providers = Corporate Associates Network Group (CANG)

www.eurofm.org

EuroFM meets Bulgaria

June 4th

-6th

2014, Berlin; ‘Facility Management

Innovation’;

Research meets Business: topics:

1. Added value of FM

2. Sustainability in FM

3. FM Innovation

EuroFM meets Bulgaria

What is FM?

FACILITY MANAGEMENT

Management Processes

Primary Process

External Environment

Secondary Processes (FM, HRM, IT)

Supplier Groups Client Groups

I N T E R N A T I O N A L I Z A T I O N

G L O B A L I Z A T I ON

FM as Service Provider

FM as ManagerFM as Core Activity

FM as Support Function FM as Relations

Manager

FM as Business Partner

FM as Contract Manager

Global Facility Management Asia Summit Beijing 2009

FACILITY MANAGEMENT

Technology

People

Place Process

Facilitating the company in order to achieve its objectives

Everything that has to be organized to make the core buisiness or the primary process possible

EuroFM meets Bulgaria

IFMA Definition EuroFM Definition

New basic model

“A profession that encompasses multiple disciplines to ensure

functionality of the built environment by integrating people, place, process

and technology.”

“Integration of processes within an organization to maintain and develop the

agreed services which support the effectiveness of its primary activities.”

- EN15221-1

EuroFM meets Bulgaria

Mission

“Facility management creates and adds value to organizations by facilitating, in a hospitable and flexible manner, the work activities and accommodation of individuals and groups in the areas of services and

property management.”

Vision“User-oriented, transparent provision of the optimum functioning of the property and the associated services with a special attention to social

sustainability, wherein increasing client experience is of leading importance, resulting in the creation of value.”

EuroFM meets Bulgaria

EuroFM meets Bulgaria

GLOBALIZATION

Business Administration Programs

Communication-, quality, and project management, facility management, financial management, human resource management, marketing, entrepreneurship & innovation management, organisation design and change management, strategic, international, and intercultural management, real estate management

Architecture Programs

Design (60 ects), Technology (25 ects), Fundamentals (20 ects), Academic basic skills (15 ects), Society, practice, and process (15 ects), Representation, visualization, and form (15 ects)

No FM or related area’s like maintenance, operations

Is the Facility Manager T shaped professional?Generalist

SPECIALIST

FM Provides only one product: SERVICE

need or expectation

hard characteristics hard and soft soft characteristics

physical temporalergonomi

cbehaviora

lsensoryfinancialfunctional

output sensation

SurveyClient asking/ costumer/

end user

Measure and calculation

Degree of fulfillment of requirement

perception - expectation

FM Provides only one product: SERVICE

Is de the Facility Manager a T shaped professional?

EN 15221 (1): Areas of FM

Space & Infrastructure Accommodation, Workplace, Technical infrastructure,

Cleaning

People & OrganisationHealth, Safety and security, Hospitality, ICT, Logistics

T shaped professional: YES

People and Organization

Business Administration

S&I

FM=Link

P&O

Space and Infra structure

FM is linking specialist

EuroFM meets Bulgaria

Facility Management:

Is about SPACE DESIGN and SERVICE DESIGN

• Work SPACE design

• HEALTH SPACE design

EuroFM meets Bulgaria

GLOBALIZATION

- 23 -

Bucharest

FM market in The Netherlands 2012 (1)

Overview size of Dutch FM market 62,8 billion on FM services; 301,500 employees Of which 32 billion on Real Estate Decrease 0,4 billion (-1,3%) compared to 2009

Outsourcing facility services to providers Increase 0,2 billion to 21,2 billion (2012 compared 2009)

- 24 -

Bucharest

Outsourced services, on average 64%

Cleaning 90% Security 80% Waste management 77% Technical management & maintenance 74% Catering 70%

Management Real Estate ( hire/sale/lease) 17% Services desk 9% Procurement 7%

FM market in The Netherlands 2012 (2)

- 25 -

Bucharest

Main Dutch FM trends and developments (1) Cost reduction (49%)

Disappointing company results (Re)evaluation internal cost structures Synergy between supporting disciplines Searching innovative ways to reduce costs Increasing general cost awareness clients

Implementing new ways of working (36%) Working anyplace, anywhere, anytime Reduce cost, recruit and retain talented employees, attract

costumers Increase general productivity of the business workforce Shift from strategy

From Operational excellence to Customer intimacy

- 26 -

Bucharest

Introducing and improving facility services concepts (34%) More added value from a overarching facility services formula Higher productivity, marketing tool, employee/customer

commitment To offer the real estate an increased flexibility An increase of the real estate value Offering tailored services to the customer

Implementing a demand FM organization (29%) Most operational tasks are outsourced to external parties Different role facility management Optimize the chain of demand and supply

Main Dutch FM trends and developments (2)

- 27 -

Bucharest

Corporate Social Responsibility (28%) Ranked in 2010 at first place; reducing costs …………….. Definition of Corporate Social Responsibility (CSR) Benefits the organization and society FM‘ers tend to focus on the environmental aspects of CSR More focus on People and Profit aspects

Main Dutch FM trends and developments (3)

- 28 -

Bucharest

Where to startFurnishing Real Estate

Facilities

Energy

- 29 -

Bucharest

Real Estate: renovating and building

Architecture

Installations

Building materials

Surrounding

Use of spaceStrategy

Energy

- 30 -

Bucharest

Facilities: services and processesCatering

Procurement

Safety and Security

Green

Cleaning

Transport/Logistics

Waste processing Comfort

- 31 -

Bucharest

AccommodationClimate control

Isolation

Furniture

ICT network

Wall, ceiling, floor

Lighting

Materials

- 32 -

Bucharest

People Proces Place Planet Profit

= FM, fully intergated with core buisiness

Management

Technique IT

CEO

FacilitiesReal estate,

property mngtm

CIO

Accomodation etc…..

Technique and IT determining FM more and more

core buisiness

EuroFM meets Bulgaria

Management is what and how, leadership answers the why

EuroFM meets Bulgaria

Sustainable Facility Leadership

The Whole Person Paradigm (Covey, 2004)

self-awareness

feeling,

heart,

passion

vision,

head,

brains,

plan

discipline,

body,

action

mission, personal

leadership

EuroFM meets Bulgaria

FM = All For And Through People

Personal FM Leadership, research and education is the basis for the modern generation of FM managers …

And…….

They will create the sustainable Organizations and business success we are all looking for…….

EuroFM meets Bulgaria

FM , a Profession for talents

For your patience with me

? QUESTIONS ?

Don’t hesitate, I am available today

and tomorrow

Thank You!