copyright © credo systems, llc. building bridges between the professional searcher and enterprise...
Post on 19-Dec-2015
216 views
TRANSCRIPT
Copyright © CREDO Systems, LLC.
Building Bridges Between the Professional Searcher and
Enterprise Search Solutions
Helen Mitchell, Senior Search StrategistCREDO Systems, LLC.
Gilbane Conference, San FranciscoApril 11, 2007
2
Disclaimer
• The views expressed in this presentation do not necessarily represent the views of FDA or the United States
3
Overview
• Definitions
• Key Challenges• Searcher & ESS Goals• Why Is There a Disconnect?• How can we Build Bridges?• Lessons Learned• Attain Win-Win Results
4
Definitions
• Professional ‘Searcher’• For purposes of this presentation:
• Any Professional Seeking Information related to an area of expertise, business, issue, interest, role or responsibility
• Enterprise Search Solutions (ESS)– To provide a single integrated view
of data – like a library’s catalog - that provides easily accessible and relevant search results across internal and external electronic data and document repositories
5
Key Challenges
• Cultural Migration to a Collaborative Learning Environment
• Establishment of a Common Language and Data Standards
• Alignment of Solutions to Discrete Problems
• Simplification
• Planning for Tomorrow’s Problems Today
• Knowledge Capture and Refresh
6
Searcher & ESS Goals
• Easily Identify & Create Secure Information Access
• Achieve Relevant Information Discovery • Improve Business Processes and
Productivity• Enhance Quality of Work Products• Provide Harmonization across Corporate
Boundaries• Develop a Competitive Advantage for the
Organization• Streamline Operations• Accelerate Development & Innovation in
Evolving Enterprises
7
Why Is There a Disconnect?
• Poorly Defined Business Processes• Multiple, Independent, Non-
integrated Data Repositories• Lack of Enterprise Search Capabilities• No Strategic Search Plan or Vision • No Integration between Searcher and
Information Needs• Failure to Consider Persona
Requirements• No Standards or Governance
8
How Can We Build Bridges?
• Conduct High Level Knowledge Architecture Audit– To Identify Resources & Problems– To Understand Political & Cultural
Environments– To Conduct Contextual Interviews with all
Stakeholders– To Catalog the Content Repositories and
Data Bases – To Catalog Community Profiles: formal,
informal, real & virtual – To Conduct User Interviews, Surveys,
Ethnographic Studies – To Conduct Technology Needs Analysis
9
Professional Searcher Bridges
• Clarify Information Access Issues– Organize Info Based on Interest, Need or
Expertise• Categories, Facets, Classifications, Taxonomies…
• Simplify Navigation– Ex., No more than 3 clicks to find relevant info
• Consider Persona Differences – Use Collaboration Tools – Develop Nomenclature Standards– Learn to Listen…Talk With Them
• Educate Managers, IT & Users
10
Architectural Bridges
• Consolidate & Standardize Hardware Investments
• Develop Robust HW Infrastructure to Support Requirements
• Establish Governance Policies• Ensure Performance Goals are Met • Standardize Secure Management of
Content Repositories • Use Scalable & Flexible ES
Products• Consider SOA – Reuse Code
11
Administrative Bridges
• Resolve Cultural and Political Barriers• Deliver Return on Investment• Demonstrate Value Added• Ensure Adequate Funding• Identify Project Champions• Get Management & User Buy-in• Ensure Business Mission & Goals are
Met• Move From Reactive to Pro-Active
Management of Increasing Data Generation
12
Benefits To Be Gained
• Building Bridges Can Result In:– Improved Search Experience– More Quality Work Products– Tasks Completed On Schedule– Challenges Met & Exceeded– Employee Excellence & Customer
Satisfaction– Increased Revenue
13
Attain Win-Win Results
• Organizations Making Best Use of Their Institutional Capital Will be Winners in the Knowledge Economy
• The Current State of Organizations, for the most part, are Not Compatible With that Vision
• Change in Information Technology Will Ease the Migration to an Integrated Environment
• Companies Must Pro-Actively Develop the KM Strategies to Effectively Utilize the Growing Mountains of Information
23
Thank You!
Helen L. MitchellSenior Search Strategist
CREDO Systems, LLC
PH: 609-844-7525FX: 609-895-2666
MOBILE: 410-259-7766
www.credosystems.com