copyright © 2008 wadsworth / ch. 6 overcoming obstacles to communication 6 6 eighth edition

Copyright © 2008 Wadsworth / Ch. 6

Overcoming Obstacles to CommunicationOvercoming Obstacles to Communication

66

Eighth Edition


Struggles with Sexual Harassment

Tim Boyle/Getty Images


Communicator anxiety

Inadequate preparation

Vague instructions

Jumping to conclusions

Bypassing

Sexual harassment

Communication technology


Are perceived as less competent

Are less likely to be offered an

interview

Make poorer impressions in interviews

Hold lower status & lower paying jobs

Experience less job satisfaction

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SituationalSituational -- -- anxiety caused by factors present in a specific speaking situation

TraitTrait -- -- internal anxieties an individual brings to the speaking situation

Types include . . .Types include . . .

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er

Pers

son


Prepare and practice!

Warm up

Concentrate on meaning

Use a relaxing introduction

Use deep breathing

Use visual aids

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er

Pers

son


Genetic endowment

Experiences

Perception of current situation

Trait AnxietyInfluenced by three factors . . .Influenced by three factors . . .

NO

VA

Develo

pm

ent


Use positive imagery or visualization>

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nnie

Dow

ie


“Creating a positive, vivid & detailed

mental image of yourself confidently

giving a successful presentation.”

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is


We act as the person we “see” ourselves to be

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er

Pers

son


Words +

Vivid Mental Pictures +

Feelings =

ConfidenceConfidence

AP/W

ide P

hoto

s


Use your imagination

See yourself as the speaker you want to be

Picture yourself being successful

RememberRemember: Words + vivid mental pictures + feelings = confidence

Read a positive imagery exercise (p. 162)

Use positive imagery or visualization

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nnie

Dow

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Systematic DesensitizationAnother anxiety reduction method . . .Another anxiety reduction method . . .

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Cognitive RestructuringAnother anxiety reduction method . . .Another anxiety reduction method . . .

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Skills TrainingAnother anxiety reduction method . . .Another anxiety reduction method . . .

NO

VA

Develo

pm

ent


Begin with overall picture

Use few words

Make words specific & easy to

understand

Number or “signpost” objects or steps

Use simple comparisons

Use repetition

Use good delivery techniques

For clear instructions, follow these rules . .For clear instructions, follow these rules . . .

“Project F” on p. 166


Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature constitutes sexual harassment when submission or rejection . . .

U.S. EECO, 2006b

--affects employment

--interferes with work performance

--creates an intimidating, hostile, or offensive work environment


Review organizational policies

Project friendly but professional image

Confront harasser in assertive manner

Document incidents of harassment

Report incident to supervisor

Weigh consequences of further action

Suggestions for handling it . . .Suggestions for handling it . . .


Quid pro quo

Hostile work environment

Previous definition includes two basic concepts. . .Previous definition includes two basic concepts. . .

-- -- promise of rewards (promo- tion or perks) or threat (loss of job) ----when con-ditions are “intimidating, hostile, or offensive”

Tim

Boyle

/Gett

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ag

es

(Refer back to case study, p. 155)


Employees learn the system rapidly

Social contacts are valuable

Improved quality of work life

Enhanced creativity

Communication TechnologyAdvantages to social e-mail . . .Advantages to social e-mail . . .

NO

VA

Develo

pm

ent


It is legal for employers to inspect employee e-mail

Senders seldom proof-read for content or tone

People respond to e-mail, IM’s, & blogs even when uncertain or angry

Senders overlook the value of mirroring others’ sensory channels

Disadvantages to e-mail , IM, & Blogs . . .Disadvantages to e-mail , IM, & Blogs . . .


Less emotion and conflict

Participation more organized

Decision-making equal to face-to-

face

Participation more equal

Less satisfying than face-to-face

Characteristics of electronic meetings . . .Characteristics of electronic meetings . . .

Jose

Luis

Pela

ez,

In

c./C

OR

BIS


66Analyze the conversation between the Chief & Sergeant Richards (see Checkpoint 6.1). Analyze the conversation between the Chief & Sergeant Richards (see Checkpoint 6.1).


66

copyright © 2008 wadsworth / ch. 6 overcoming obstacles to communication 6 6 eighth edition

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