Upload File

copyright © 2008 mcgraw-hill ryerson ltd.1 chapter four understanding stakeholder relations...

  • Home
  • Documents
  • Copyright © 2008 McGraw-Hill Ryerson Ltd.1 Chapter Four Understanding Stakeholder Relations Canadian Business and Society: Ethics & Responsibilities
16
Copyright © 2008 McGraw-Hill Ryerson Ltd. 1 Chapter Four Understanding Stakeholder Relations anadian Business and Society: anadian Business and Society: Ethics & Responsibilities Ethics & Responsibilities

Upload: elfrieda-moore

Post on 23-Dec-2015

214 views

Category:

Documents


0 download

Report

TRANSCRIPT

Page 1: Copyright © 2008 McGraw-Hill Ryerson Ltd.1 Chapter Four Understanding Stakeholder Relations Canadian Business and Society: Ethics & Responsibilities

Copyright © 2008 McGraw-Hill Ryerson Ltd. 1

ChapterFour

Understanding Stakeholder Relations

Canadian Business and Society: Canadian Business and Society: Ethics & ResponsibilitiesEthics & Responsibilities

Page 2: Copyright © 2008 McGraw-Hill Ryerson Ltd.1 Chapter Four Understanding Stakeholder Relations Canadian Business and Society: Ethics & Responsibilities

Chapter 4 Copyright © 2008 McGraw-Hill Ryerson Ltd. 2

Chapter Outline

Basic Stakeholder AnalysisStakeholder Management CapabilityStakeholder Matrix MappingDiagnostic Typology of Organizational

StakeholdersStakeholder Identification and SalienceExamples of Stakeholder TypesStakeholder Influence StrategiesStakeholder CollaborationStakeholders and Social Capital

Page 3: Copyright © 2008 McGraw-Hill Ryerson Ltd.1 Chapter Four Understanding Stakeholder Relations Canadian Business and Society: Ethics & Responsibilities

Chapter 4 Copyright © 2008 McGraw-Hill Ryerson Ltd. 3

Basic Stakeholder Analysis

1. Who are our stakeholders?2. What are their stakes?3. What opportunities and challenges are

presented to our firm?4. What responsibilities (economic, legal, ethical,

and philanthropic) does our firm have to all its stakeholders?

5. What strategies or actions should our firm take to best deal with stakeholder challenges and opportunities?

Page 4: Copyright © 2008 McGraw-Hill Ryerson Ltd.1 Chapter Four Understanding Stakeholder Relations Canadian Business and Society: Ethics & Responsibilities

Chapter 4 Copyright © 2008 McGraw-Hill Ryerson Ltd. 4

Stakeholder Management Capability

The ability of managers to: (1) identify stakeholders and their

influence;

(2) develop the organizational practices to understand stakeholders; and

(3) undertake direct contact with stakeholders.

Page 5: Copyright © 2008 McGraw-Hill Ryerson Ltd.1 Chapter Four Understanding Stakeholder Relations Canadian Business and Society: Ethics & Responsibilities

Chapter 4 Copyright © 2008 McGraw-Hill Ryerson Ltd. 5

Stakeholder Matrix Mapping

A technique of categorizing an organization’s stakeholders by their influence according to two variables; usually involves plotting them on a two-by-two matrix: Y Axis: Oppose or support corporationX Axis: Importance of stakeholders

Page 6: Copyright © 2008 McGraw-Hill Ryerson Ltd.1 Chapter Four Understanding Stakeholder Relations Canadian Business and Society: Ethics & Responsibilities

Chapter 4 Copyright © 2008 McGraw-Hill Ryerson Ltd. 6

The Position / Importance Matrix

Page 7: Copyright © 2008 McGraw-Hill Ryerson Ltd.1 Chapter Four Understanding Stakeholder Relations Canadian Business and Society: Ethics & Responsibilities

Chapter 4 Copyright © 2008 McGraw-Hill Ryerson Ltd. 7

Diagnostic Typology of Organizational Stakeholders

Source: Savage et al., 1991

Page 8: Copyright © 2008 McGraw-Hill Ryerson Ltd.1 Chapter Four Understanding Stakeholder Relations Canadian Business and Society: Ethics & Responsibilities

Chapter 4 Copyright © 2008 McGraw-Hill Ryerson Ltd. 8

Stakeholder Identification and Salience

Powerability to get firm to do something that it would not

otherwise do based on force, threat, incentives, etc. Legitimacy

Perception or assumption that actions of firm are desirable, proper, or appropriate within a socially constructed set of norms, values, beliefs, and definitions

Urgencydegree to which stakeholder’s claim or relationship calls

for immediate attention (time sensitive and important)

Source: Mitchell et al., 1997

Page 9: Copyright © 2008 McGraw-Hill Ryerson Ltd.1 Chapter Four Understanding Stakeholder Relations Canadian Business and Society: Ethics & Responsibilities

Chapter 4 Copyright © 2008 McGraw-Hill Ryerson Ltd. 9

Stakeholder Typology

Page 10: Copyright © 2008 McGraw-Hill Ryerson Ltd.1 Chapter Four Understanding Stakeholder Relations Canadian Business and Society: Ethics & Responsibilities

Chapter 4 Copyright © 2008 McGraw-Hill Ryerson Ltd. 10

Examples of Stakeholder Types

Latent stakeholdersManagers may not recognize their existence

Expectant stakeholdersRequire more attention from managers

Definitive stakeholdersManagement must address the claims of these

stakeholders immediately

Non-stakeholdersSource: Mitchell et al., 1997

Page 11: Copyright © 2008 McGraw-Hill Ryerson Ltd.1 Chapter Four Understanding Stakeholder Relations Canadian Business and Society: Ethics & Responsibilities

Chapter 4 Copyright © 2008 McGraw-Hill Ryerson Ltd. 11

Stakeholder Influence Strategies

Withholding strategiesstakeholder discontinues providing a resource

Usage strategiesstakeholder continues to supply resource but specifies

how it is to be used

Influence pathwaywhen withholding and usage strategies are used by an

ally of the stakeholder

Source: Frooman, 1999

Page 12: Copyright © 2008 McGraw-Hill Ryerson Ltd.1 Chapter Four Understanding Stakeholder Relations Canadian Business and Society: Ethics & Responsibilities

Chapter 4 Copyright © 2008 McGraw-Hill Ryerson Ltd. 12

Typology of Influence Strategies

Page 13: Copyright © 2008 McGraw-Hill Ryerson Ltd.1 Chapter Four Understanding Stakeholder Relations Canadian Business and Society: Ethics & Responsibilities

Chapter 4 Copyright © 2008 McGraw-Hill Ryerson Ltd. 13

Stakeholder Collaboration

Creating a foundationOrganizational alignmentStrategy developmentTrust buildingEvaluationRepeat the process

Source: Svendsen, 1999

Page 14: Copyright © 2008 McGraw-Hill Ryerson Ltd.1 Chapter Four Understanding Stakeholder Relations Canadian Business and Society: Ethics & Responsibilities

Chapter 4 Copyright © 2008 McGraw-Hill Ryerson Ltd. 14

Stakeholders and Social Capital

Definition: Any aspect of a corporation’s organizational arrangement that creates value and facilitates the actions of stakeholders within and external to the corporation.

Building TRUST or GOODWILL

Page 15: Copyright © 2008 McGraw-Hill Ryerson Ltd.1 Chapter Four Understanding Stakeholder Relations Canadian Business and Society: Ethics & Responsibilities

Chapter 4 Copyright © 2008 McGraw-Hill Ryerson Ltd. 15

3 dimensions of Social Capital

From Svendsen, Boutilier and Wheeler

1. Structural - networks that represent relationships

2. Relational - trust and reciprocity

3. Cognitive - mutual understanding

Page 16: Copyright © 2008 McGraw-Hill Ryerson Ltd.1 Chapter Four Understanding Stakeholder Relations Canadian Business and Society: Ethics & Responsibilities

Chapter 4 Copyright © 2008 McGraw-Hill Ryerson Ltd. 16

Leads to 3 benefits

Willingness to share informationWillingness to exert one’s influence or

power to benefit the otherGroup cohesiveness


McGraw-Hill Ryerson, MATHEMATICS 11 - Lagout Science/3_Theory/Mathematics... · methods used in McGraw-Hill Ryerson Calculus & Advanced Functions, Solutions are generally modelled

© 2004 McGraw-Hill Ryerson. McGraw-Hill Ryerson CHAPTER 15 Leases

© 2003 McGraw-Hill Ryerson Limited 9 9 Chapter The Time Value of Money McGraw-Hill Ryerson©2003 McGraw-Hill Ryerson Limited Prepared by: Terry Fegarty

© 2003 McGraw-Hill Ryerson Limited 10 Chapter Valuation and Rates of Return Valuation and Rates of Return McGraw-Hill Ryerson©2003 McGraw-Hill Ryerson

Chapter McGraw-Hill Ryerson © 2013 McGraw-Hill Ryerson Limited 9 Prepared by Anne Inglis Net Present Value and Other Investment Criteria

McGraw-Hill Ryerson© 15 15 Bonds & SF Bonds & SF 15 - 1 McGraw-Hill Ryerson© Chapter 15

McGraw-Hill Ryerson Mathematics of Data Managementvaxxine.com/coconutpi/Fathom Tutorial MDM 2004-07-27.pdf · McGraw-Hill Ryerson Mathematics of Data Management ©2002 McGraw-Hill

Chapter McGraw-Hill Ryerson © 2013 McGraw-Hill Ryerson Limited Interest Rates and Bond Valuation Prepared by Anne Inglis 7

© 2003 McGraw-Hill Ryerson Limited 5 5 Chapter Operating and Financial Leverage McGraw-Hill Ryerson©2003 McGraw-Hill Ryerson Limited Prepared by: Terry

© 2003 McGraw-Hill Ryerson Limited 14 Chapter Capital Markets McGraw-Hill Ryerson©2003 McGraw-Hill Ryerson Limited Based on: Terry Fegarty, Gitman et al,

© 2003 McGraw-Hill Ryerson Limited 11 Chapter Cost of Capital McGraw-Hill Ryerson©2003 McGraw-Hill Ryerson Limited Based on: Terry Fegarty Carol Edwards,

© 2003 McGraw-Hill Ryerson Limited 2 2 Chapter Review of Accounting McGraw-Hill Ryerson©2003 McGraw-Hill Ryerson Limited Prepared by: Terry Fegarty Seneca

McGraw-Hill Ryerson School

© 2003 McGraw-Hill Ryerson Limited 16 Chapter Long-Term Debt and Lease Financing Long-Term Debt and Lease Financing McGraw-Hill Ryerson©2003 McGraw-Hill

Adapted by Peter Au, George Brown College McGraw-Hill Ryerson Copyright © 2011 McGraw-Hill Ryerson Limited

© 2003 McGraw-Hill Ryerson Limited 6 6 Chapter Working Capital and the Financing Decision McGraw-Hill Ryerson©2003 McGraw-Hill Ryerson Limited Prepared

McGraw-Hill Ryerson Copyright © 2011 McGraw-Hill Ryerson Limited. Adapted by Peter Au, George Brown College

Chapter McGraw-Hill Ryerson Copyright © 2010 McGraw-Hill Ryerson Limited Introduction To Corporate Finance 1

€¦ · Chapter 5: The law of ... Copyright 2009, McGraw-Hill Ryerson Limited, a Subsidiary of the McGraw-Hill Companies. ... 0 2006 McGraw-Hill Ryerson Limited . Name

McGraw-Hill Ryerson - Physics 12

Chapter McGraw-Hill Ryerson © 2013 McGraw-Hill Ryerson Limited 6 Prepared by Anne Inglis Discounted Cash Flow Valuation

Chapter McGraw-Hill Ryerson © 2013 McGraw-Hill Ryerson Limited Project Analysis and Evaluation Prepared by Anne Inglis 11

NEW from McGraw-Hill Ryerson 12 Sampler_web.pdf · from McGraw-Hill Ryerson ... chapter 7 chemical equilibrium 7.1 Understanding Chemical Equilibrium ... chapter 10 electrochemical

McGraw-Hill Ryerson

Interactions and Ecosystems - McGraw-Hill Ryerson

©2009 McGraw-Hill Ryerson Limited 1 of 37 ©2009 McGraw-Hill Ryerson Limited 9 9 The Time Value of Money ©2009 McGraw-Hill Ryerson Limited Prepared by:

Chapter McGraw-Hill Ryerson © 2013 McGraw-Hill Ryerson Limited Making Capital Investment Decisions Prepared by Anne Inglis 10

1111 McGraw-Hill Ryerson© 11-1 Chapter 11 O rdinary A nnuities McGraw-Hill Ryerson©

Special Annuities Special Annuities1212 McGraw-Hill Ryerson© 12-1 Special Situations Chapter 12 McGraw-Hill Ryerson©

10-0 McGraw-Hill Ryerson © 2005 McGraw–Hill Ryerson Limited Chapter Outline 10.1Returns 10.2Holding-Period Returns 10.3Return Statistics 10.4Average Stock

McGraw-Hill Ryerson Limited

McGraw-Hill Ryerson Copyright © 2006 by The McGraw-Hill

© McGraw-Hill Ryerson Limited, 2003 McGraw-Hill Ryerson Chapter 6 Reporting and Interpreting Sales Revenue, Receivables, and Cash

© McGraw-Hill Ryerson Limited, 2003 McGraw-Hill Ryerson Chapter 12 Reporting and Interpreting Investments in Other Companies

© 2003 McGraw-Hill Ryerson Limited 3 3 Chapter Financial Analysis McGraw-Hill Ryerson©2003 McGraw-Hill Ryerson Limited Prepared by: Terry Fegarty Seneca