Copyright The Beyond Intractability Project Beyond Intractability is a Registered Trademark of the University of Colorado PowerPoint Summary of: Emotions Slide 2: Emotions and Conflict Emotions are both a cause and a result of conflict Positive emotions are key to conflict resolution Conflicts are fueled by emotional needs (love, closure) PowerPoint Summary of: Emotions Slide 3: Emotions and Conflict II Emotion can overcome logic -- sometimes emotional issues become more important than substantive issues PowerPoint Summary of: Emotions Slide 4: Emotions and Conflict II Emotion frames conflict shaping parties view of: Relationships Fairness Relative power Relative status PowerPoint Summary of: Emotions Slide 5: Emotion in Negotiation Emotions can influence negotiations and mediations either positively or negatively Positive emotions foster: Problem solving Creativity Respect for others perspectives Improved cognitive ability Negative emotions foster: Inaccurate judgments Lessened concern for the other parties preferences Neglect of ones own instrumental goals PowerPoint Summary of: Emotions Slide 6: Emotion in Negotiation II Emotions can inform us of our adversaries: Commitment Sincerity Needs Values PowerPoint Summary of: Emotions Slide 7: Recognizing and Using Emotions To use emotion effectively: Acknowledge -- emotions in yourself and others Determine -- their source Manage -- you own negative emotions PowerPoint Summary of: Emotions PowerPoint Summary of: Emotions Slide 8: Recognizing and Using Emotions To use emotion effectively: Allow -- the other side to express their feelings without dismissing them Empathize -- with the other Reframe -- your positions and interests in a less emotionally- threatening manner