Copyright © 2003 Americas’ SAP Users’ Group

Integrating Managed Services into SAP EH&S

Jürgen Schwab CEO, TechniData AG

John Torgerson Market Development Mgr., Dow Corning

May 21st, 2003

Managed Services are standardized service offerings

Managed Services can help the customer to fulfill his daily task more efficiently

The Managed Services supplier provides and maintains all elements needed to deliver the service e.g.

Tools and back-office Human resources and expertise Content

Integrating Managed Services into SAP EH&S

Use of Managed Services is increasing significantly in the last two years

HR services payroll

financial services accounting

logistic services warehousing, transport

Any non-core but essential services

Integrating Managed Services into SAP EH&S

Service ProviderService Provider

Data

chan

nel Data channel

Integrating Managed Services into SAP EH&S

Collaborative Scenario

Customer 1Customer 1 Customer 2Customer 2

Process Step 1

Process Step 1

Process Step n

Process Step n

Process Step 1

Process Step 1

Process Step n

Process Step n

Process Step 2

Process Step 2

Process Step 2

Process Step 2

Process Step 2

Process Step 2

Process Step 2

Process Step 2

Integrating Managed Services into SAP EH&S

AApplication SService PProviding

IT-focused

Delivers a preconfigured and ready-to-run solution

Provides no support for day-to-day work

Replaces inhouse IT-system

AApplication SService PProviding

IT-focused

Delivers a preconfigured and ready-to-run solution

Provides no support for day-to-day work

Replaces inhouse IT-system

Managed Service Providing

Operation focused

Delivers specialised services and the tools to connect to

Provides day-to-day support

Connects inhouse IT-system with system of service provider

Managed Service Providing

Operation focused

Delivers specialised services and the tools to connect to

Provides day-to-day support

Connects inhouse IT-system with system of service provider

Integrating Managed Services into SAP EH&S

What benefits can you have by using Managed Services

less costs (20-30%)

more flexibility

access to additional expertise

reduced liability

leaner EH&S IT implementation

Integrating Managed Services into SAP EH&S

Why does this result in a leaner and cost efficient implementation (I.)

Local rules implementation and maintenance becomes obsolete

No customisation needed for areas covered by service provider

Base Content (e.g. regulatory content, templates) is maintained by service provider

Integrating Managed Services into SAP EH&S

Why does this result in a leaner and cost saving implementation (II.)

hardware for mass updates not needed (e.g. regeneration of thousands of documents because of regulatory amendments)

Training for high sophisticated areas can be optimized (template definition)

EH&S managers notice an increased demand for Managed EH&S Services

Content Management

Regulatory Document Management MSDS Tremcard

Regulatory Online Checks Import/Export control Classifications

Regulatory Reporting

Integrating Managed Services into SAP EH&S

What creates the increasing demand for Managed EH&S Services

Cost pressure

Increased requirements due to globalization of the business

Business expanding faster than the internal infrastructure can support

Workload peaks through mergers, divestments, regulatory amendments

Shortage of EH&S experts in the labour market

Integrating Managed Services into SAP EH&S

What turns a Managed Services into integrated Managed Services

Seamless process integration between customer and service provider

Customer and supplier IT integration

Compatibility of data input and data results

Transparency of work progress and costs

Integrating Managed Services into SAP EH&S

Integrating Managed Services into SAP EH&S

What do we have to expect for EH&S within the next years

Specialised EH&S service provider

Particularly for SAP EH&S customers an increasing number of service providers

SAP EH&S will support this through connectors

Customer

Backoffice

Service provider

EH&S Processes

SAP EH&S

SAP EH&Sfor service provider

PortalEfficiency by

standardizing

Integrating Managed Services into SAP EH&S

ProductSafety

Hazardous Material Mgmt.

Dangerous Goods Mgmt.

Industrial Hygiene

OH Waste

Integrating Managed Services into SAP EH&S

ProcessKnow-how

DomainExpertise

Product Safety

Industrial Hygiene

Dangerous Goods...

ProcessKnow-how

DomainExpertise

Product Safety

Industrial Hygiene

Dangerous Goods...

IT-Center

Software Tools

IT-Center

Software Tools

Knowledge-Center

Expert Know-how (Rules)

Knowledge-Center

Expert Know-how (Rules)

SAP EH&S

Bundled offering for customer

Center of Expertise

XMLInterface

Inhouse EH&S System

Service Provider

initiate translations

store in core repository

quality management

create new phrase

create new phrase

submitsubmit

(new phrase and

order for translations)

(new phrase and

order for translations)

.

.

.

.

store in local repository

store in local repository send backsend back

.

.

.

.

.

.

.

submit totranslatorssubmit to

translators

•really new phrase?•compliant phrase?•propietary phrase

get back translations

get back translations

Integrating Managed Services into SAP EH&S Integrated Translation Services

Integrating Managed Services into SAP EH&SIntegrated MSDS Authoring

create a new recipe

create a new recipe SubmitSubmit

(components, regions,

languages)

(components, regions,

languages)

.

.

.

.

store local repositorystore local repository

send backsend back

.

.

.

.

.

.

.

(MSDS docs, indexed data)(MSDS docs, indexed data)

create country documents

classify recipe

create master document

trackcustomer context

BackofficeBackoffice

recipes, submitted

documents

phrase catalogue,

expert rules,

regulatory database,

templates, WWI- Server

Component assesment

Integrating Managed Services into SAP EH&SRegulatory Checks (e.g. import restrictions)

create new recipe

create new recipe submitsubmit

(components, country)

(components, country)

.

.

.

.store local

for shipment or

distribution process

store local for shipment

or distribution

process

send backsend back

.

.

.

.

.

.

.

(result per country,comp-

classifications)

(result per country,comp-

classifications)

interpretation

trackresult for

monitoring

classify components • inventory

• rules

Integrating Managed Services into SAP EH&S

Pricing structure of services

Initial setup costs

Transactional based pricing e.g. per MSDS per check

Demand oriented can be used for full scope can be used for product subsets

Integrating Managed Services into SAP EH&S

How can a cost advantage be achieved

By creating synergy between customers

Able to invest in special software solutions for service provider

More even and predictable workload

Overhead costs spread over a larger customer base

Integrating Managed Services into SAP EH&S

What will come within the next 12 months for SAP EH&S customers

Customers in Europe are already using Managed Services for SAP EH&S

Partners in the US are interested in offering Managed Services for SAP EH&S customers

Services will be mainly in Regulatory Compliance area

(Chemical, Automotive, HiTec Industry…)

‚Managed Service Plug In‘ for SAP EH&S will be available

Integrated Managed Services will improve your TCO for SAP EH&S

- leaner implementation- less maintenance- more flexibility

Integrated Managed Services will improve your TCO for SAP EH&S

- leaner implementation- less maintenance- more flexibility

Integrating Managed Services into SAP EH&S

Will reduce your total costs for regulatory complianceWill reduce your total costs for regulatory compliance

Copyright © 2003 Americas’ SAP Users’ Group

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Session Code: [3512]