C o o r d i n a t o r G u i d e

girl scouts of san gorgonio

Troop

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What’s Inside? What’s Inside? .................................................................................................................................................................................. 1

Why a Cookie Program? ................................................................................................................................................................... 2

2018 Cookie Program Calendar ....................................................................................................................................................... 2

Cookie Program Coordinator Requirements ..................................................................................................................................... 3

Where to Get What You Need .......................................................................................................................................................... 3

Materials ........................................................................................................................................................................................... 3

Parent/ Girl Training .......................................................................................................................................................................... 4

Cookie Basics ................................................................................................................................................................................... 4

ABC Smart Cookies .......................................................................................................................................................................... 5

Initial Order ....................................................................................................................................................................................... 5

MEGA DROP .................................................................................................................................................................................... 6

Cookie Cupboards ............................................................................................................................................................................ 7

Cookie Storage ................................................................................................................................................................................. 8

Standard Girl Rewards ...................................................................................................................................................................... 8

PGA Troop Rewards ....................................................................................................................................................................... 14

NEW Extended Cookie Dough Reward Plan .................................................................................................................................. 14

Troop Proceeds .............................................................................................................................................................................. 15

Sale Starts: January 28, 2018......................................................................................................................................................... 16

Walkabout Period ............................................................................................................................................................................ 17

Cookie Finances ............................................................................................................................................................................. 17

Cookie Booths ................................................................................................................................................................................. 19

Mid-Sale Inventory Report .............................................................................................................................................................. 23

Clean-Up Inventory Report ............................................................................................................................................................. 23

I CARE Program ............................................................................................................................................................................. 24

NO Returns to Council .................................................................................................................................................................... 24

Documentation of Unpaid Monies Report ....................................................................................................................................... 25

Closing Out Your Sale .................................................................................................................................................................... 26

Whistle Blowers .............................................................................................................................................................................. 28

Southern California Council Border Treaty ..................................................................................................................................... 30

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Why a Cookie Program? Welcome to the Girl Scout Cookie Program! Participating in a Cookie Program helps build self-esteem and teaches goal setting, how to budget for your needs, and how to create a marketing plan and make it happen. The Cookie Program teaches our girls to believe in themselves and achieve goals that others find difficult. We establish a foundation of belief that “I Can”, “I Will” and “I Did.” These are incredible things to have in your skills toolbox! We hear every year from parents whose girls are off to college or their first job that they are so thankful that their daughters are prepared to take on new adventures specifically because they participated in and “worked” the cookie sale.

You, our amazingly dedicated product coordinators, do so much more than just run a sale. People like you ensure that Girl Scouts have been able to earn the funding they need to make their programmatic desires and dreams become a reality for over 100 years! It’s been this way since the beginning! You the coordinator are responsible for so much. The paper work and money management alone is a full time job for the length of the sale. You have to become a mediator, moderator, financial guru, banker, inventory control expert, and above all learn the true meaning of patience. Never lose sight of the most important thing for which you, the product coordinator, are responsible for, that is your Girl Scouts! They are always first and foremost! Help them reach their goals, help them realize their dreams, help guide them to be the best they are destined to be. Its 50(ish) days that teach her that CAN is so much better than CAN’T. YOU teach her this life lesson through your diligence and your presence. When a girl learns she can believe in herself and succeed, reach her goals, you give her the ability to survive all that life may throw at her.

Your Products Team, from regional volunteer to council, are standing by your side to walk you through this sale. It may get confusing, it may frustrate you, but you are never standing there alone. Utilize this guide, your who’s who, your mentors - We promise the answers are there for you.

2018 Cookie Program Calendar November 30, 2017 Last Day to RSVP for the Adult Pep Rally

December 9, 2017 Power of the Cookie - Adult Pep Rally

December 11, 2017 Online Cookie Initial Order Due

December 14, 2017 Last day to register for Cookie Rally Zootopia

Thursday, January 18, 2018 Cookie Rally SWAG Pick Up and Cookie Material Pick Up

Saturday, January 20, 2018 Cookie Rally

January 13th to January 18th, 2018 Smart Cookies “First Picks” Lottery Rounds – Regional Lottery

January 20th to January 22nd, 2018 Smart Cookies Lottery Selection Period – Council Wide Lottery (Assignments generate on 1/23/2018)

January 24, 2018 Mega Drop Assignments

January 26, 2018 FCFS Booth Scheduling Opens

January 27, 2018 Mega Drop

January 28, 2018 First Day of the Cookie Program

January 29, 2018 Burgess Cupboard Opens

January 30, 2018 All Outbound and Mega Cupboards Open

February 2-4, 2018 Super Bowl Weekend Booth Sales

February 8, 2018 Walkabout Period Ends

February 9, 2018 Official Booth Sale Period Begins

February 10, 2018 Online Walkabout Report Due

February 13, 2018 First Sweep - all Walkabout monies or 25% of balance due

February 21, 2018 Online Mid-Sale Inventory Report Due

February 22, 2018 Second Sweep - 50% of remaining balance due

March 1, 2018 Deadline for families to return cookies to their troop

March 2, 2018 Online Clean-Up Inventory Due

March 2, 2018 Full case trades begin

March 8, 2018 Third Sweep - 80% of remaining balance due

March 10, 2018 Mixed case trades begin

March 16, 2018 All Physical I Care due to MEGA Cupboards. (Will not be accepted at Paper Push)

March 18, 2018 Last Day of the Cookie Program

March 21, 2018 Troops locked out of Smart Cookies

March 23, 2018 Paper Push

March 27, 2018 Final Sweep – Remaining balance due

*All dates are subject to change

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Cookie Program Coordinator Requirements Be a currently registered Girl Scout.

Have an approved Volunteer Application on file with GSSGC.

Have a Criminal Background Check on file with GSSGC.

Complete Cookie Product Coordinator Training (Online)

E-sign a Product Sales Coordinator Agreement.

Agree to and follow all of the guidelines as outlined in training, the Product Sale Coordinator Agreement, and this

guide.

NOTE: The person who signs the Coordinator Agreement becomes completely responsible for everything that happens during

the sale within that Troop. Should it become necessary to change the troop’s Coordinator during the middle of the sale,

contact your Product Sales Regional Manager immediately! The troop’s new Coordinator will need to be trained;

new Coordinators cannot be appointed without Council/Team Training and approval.

Where to Get What You Need If you have any questions about the program, help is available and we encourage you to ask questions. Challenges are much easier to resolve at an early stage. Please follow the chain of command when asking your questions by referring to your Regional Who’s Who Handout:

1st Reach out to your Regional Team Volunteers

2nd Reach out to your Regional Product Sales Manager

3rd Reach out to the Council Product Sales Team at productsales@gssgc.org

NOTE: Please allow your Teams a full 24 hours to respond prior to contacting Council.

Materials Throughout the program, you will utilize many forms and tools. Some will be provided to the troop, some will be sent to the

coordinator via the Regional Product Sales Team, and others (or additional copies) can be found on our website.

Material Pick Up Training must be completed by the advertised deadline to attend and receive their materials at this time. Additional opportunities to pick up materials will be at the discretion of the Regional Team.

Troop Materials Girl Materials

Recommended Order (Available from your Regional Team) Family Guide, including the Parent Permission Slip

Coordinator Agreement (e-signed during online training) Money Envelopes

Product Coordinator Guide Smart Cookies Flyer

Receipt Books (Use for Money & Product Transactions) Standard Rewards flyer

Troop to Troop Transfer Forms *Order cards are distributed at Mega Drop

I Care Customer Receipts

I Care Distribution Form

Girl to Girl Shuffle Form

ABC Program Materials

Who’s Who Contact List

Cupboard Schedule

Sample Box of Cookies

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Parent/ Girl Training Teaching Girl Scouts and their parents about the Cookie Program is extremely important. It is mandatory for the Cookie Program

Product Coordinator to schedule a Parent Meeting and discuss the Cookie Program. Be sure to read this guide in its entirety,

prior to your meeting to ensure accuracy.

The Family Guide has been designed as a tool for you to use when training parents and girls. Be sure to discuss everything in the

Family Guide and make sure that both the adults and girls understand that by signing the permission slip, they are agreeing to all

of the guidelines referenced in the Family Guide. Retain the signed Parent Permission Slip (page) and keep it with your troop files.

Besides informing the girls and parents of the requirements and expectations of the program, a main component of the

meeting should be goal setting. This is one of the five key elements of programming and MUST be discussed. Troops should

also discuss how they intend to use their troop proceeds. Another important topic to cover is booth scheduling, and how the booth

cookies will be divided.

IDEA: When meeting with your troop prior to the cookies create a “plan-o-gram” that shows your troop’s goal, and number of

booths it will take to make this a reality. Also, create a “plan B” if parents return xyz this is what we will need to do as a

troop to achieve success. It takes an entire troop to ensure you will have that assistance. Have people sign their

agreement on these plans!

Permission Slips The Permission Slip is on the back page of the Family Guide and MUST be signed by the parent/ guardian PRIOR to the girl

participating in the program in ANY way. This covers both the participation in the program and the selling of cookies (door-to-door

and at cookie booths). The Coordinator will keep the signed Permission Slip in their troop files. They do not get turned into Council

unless submitting a bad debt. Girls/Parents will also chose their reward plan on the permission slip.

Cookie Basics There are two bakers in the United States authorized by Girl Scouts of the USA to bake Girl Scout Cookies. Each council chooses which baker they would like to use. We are proud to have our cookies baked by ABC Bakers (America’s Best Cookies, a division of Interbake Foods). Although they have different names, both bakers bake the classic five varieties (Thin Mints, Caramel deLites, Peanut Butter Patties, Peanut Butter Sandwiches and Shortbread), but have the option of three additional varieties. The recipes of the two bakers for the classic five cookies are similar, but not exact.

This year’s Cookie Lineup is made up of 9 flavors:

Thanks-A-Lots Girl Scout S’mores Gluten Free Trios Lemonades Shortbreads Thin Mints Peanut Butter Patties Caramel deLites Peanut Butter Sandwich

NOTE: The gluten free cookie orders were due in by September 22nd, 2017. If your troop did not or could not place an advanced

pre-order, your troop will only be able to get them if another troop wishes to trade some with your troop or transfer some to your

troop. We are not able to re-order more.

Cookie Facts

$ 05.00 Per Box No Artificial Preservatives $ 60.00 Per Case Open Code Dating Nutritional Labeling on Every Box Freezes Well No Trans Fats Baked especially for Girl Scouts

Have you read the FAQ’s about how the cookie crumbles at our council? This type of information should be kept with you so that

when the public asks “where does all the money go” you can answer.

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Cookie Cost $ 1.01

Rewards $ 0.31

Cookie Dough $ 0.08

Regional Funds $ 0.03

Programming for Girls $ 0.59

Membership Development $ 0.51

Resident Camp $ 0.25

Development $ 0.20

Adult Education $ 0.18

Camp Fund $ 0.11

Oversight $ 0.11

Recruitment $ 0.01

Troop Proceeds (*average) $ 0.90*

Properties $ 0.71

Per Box $ 5.00

ABC Smart Cookies SNAP+ and COCO have been replaced by the Smart Cookies platform. Product Coordinators will use it to track their sale and

schedule booths, and girls/parents will use it to monitor their progress and access the online marketing program and online sales.

All users/girls added to the system will receive a registration email to complete their profile set-up. Video tutorials are accessible

from the ABCSmartCookies.com website.

Before you get started: If the girls in your troop are NOT CURRENTLY REGISTERED with your troop, they will not be able to

create an online sales account. It is imperative that your girls are registered as a Girl Scout and appear on your troop roster.

Before the sale begins, parents should log-in to their MyGS account to renew membership and/or confirm and update their

family’s details and contact information. Failure to complete or update contact information (or if the submitted information is

incorrect) can result in missed communications regarding rewards, deadlines, and events as well as possible forfeiture of Age

Level Top Seller qualification. Only girls registered for the 2017-18 membership year will be uploaded into the sale

system.

Smart Cookies offers an online sale component where girls can send emails to friends and families, and cookies can be

purchased online and shipped directly to their customers. The girl and troop will be automatically credited with online direct ship

sales in SMART COOKIES.

IMPORTANT: Remember, it's always best to work online with an adult.

Initial Order Returning troops are supplied with a recommended order worksheet based on 75% of their previous year’s total sales and

Council Product mix percentages; adjusted for I Care (tracked in the online sales system) and online sales (also tracked in the

online sales system). Troops that did not sell cookies last year should follow the recommended New Troop Matrix equal to 10

cases per girl.

Troops will enter their Initial orders directly in to Smart Cookies, except for Gluten Free Trios. The approved Gluten Free pre-

order for each troop will be added to the troop initial order by the regional team. Anyone that completes training after the initial

order deadline will need to place a planned order in Smart Cookies for pick up at cupboard. Those coordinators will not have a

pick-up available at MEGA Drop.

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The recommended initial order is 75% of last year’s total number of boxes sold. Although 75% is not required, ordering

less than the recommended 75% without justification will jeopardize the troop’s ability to earn additional bonus proceeds.

Proceeds are at a base of 83¢ per box.

If you place a 75% initial order, and pay for them, your troop will receive an additional 3¢ per box

Council’s sales history breakdown is as follows:

Thin Mints = 28% Caramel deLites = 22%

Peanut Butter Patties = 14% Lemonades = 12%

Peanut Butter Sandwiches = 9% Shortbread = 5%

Thanks-A-Lots = 3% *Girl Scout S’mores = 6%

Gluten Free Trios = 1%(pre-order)

Troops must discuss their Initial Order quantities with their participating girls and parents PRIOR to placing their troop’s

order so that everyone understands the commitment that the TROOP is making.

Please consider changes in families’ lives which will affect their ability to participate this year (e.g. new or loss

of job, new baby, illness, childcare, etc.).

As a Coordinator, you CANNOT MAKE girls sell cookies or REQUIRE them to sell a certain number of boxes.

NOTE: ORDER CAREFULLY! Troops are responsible for selling AND PAYING for all cookies ordered. Cookies are NOT

returnable to Council. Troop Cookie Coordinators need to know their inventory at all times.

Placing the Initial Order After completion of the Online Cookie Coordinator Training, you will be added to the Smart Cookies system where you

can enter your initial order. (Except for Gluten Free Trios. Approved Trios pre-orders will be added to your initial order

later by your Regional Team)

Initial Orders are DUE: December 11, 2017. If the Initial Order is not submitted by December 11, 2017 or your troop is

joining the sale after December 11, 2017, you will not have a pick-up at Mega Drop and will have to wait to pick up

cookies from either the Burgess Cupboard on January 29, 2018 or an Outbound Cupboard on January 30, 2018.

If a troop needs to make any edits to their initial order, they must be made with your regional team before December 14,

2017. NO CHANGES CAN BE MADE AFTER THIS DATE!

MEGA DROP Plan accordingly to pick up your Initial Order at Mega Drop! See the breakdown below to get a general idea of how many vehicles

you may need, as you may not pick up your order in shifts; it must all be picked up at once. If you placed an initial order you must

pick-up at MEGA Drop during your assigned time provided by your regional team. If you cannot come yourself, you can send

someone else in your place, but they must have a product pick-up substitute contract. Anyone picking up MUST have ID!

Approximate auto capacity: Compact Car: Approximately 23 cases

Mid-size Car: Approximately 35 cases

Small SUV: Approximately 50 to 60 cases

Large SUV: Approximately 75 to 100 cases

Small Pick-Up: Approximately 100 cases

Full size Pick-Up: Approximately 200 cases

Full size Van with seats: Approximately 150 cases

Full size Van without seats: Approximately 200 cases

NOTE: Troops must bring their own ropes, tie-downs, and netting. Please make sure vehicle(s) are clean and ready to receive

food product. NO children or pets. Remove car seats and miscellaneous items that take up extra space. Troops must

pick up ALL of their cookies at once, and cannot make multiple trips back and forth to pick up an order.

Initial Order’s not picked up from MEGA Drop by troops who had a pick up scheduled will incur a $1 per case penalty deducted from their proceeds and will need to pick up their initial order at the cupboard nearest their Mega Drop location on January 30th, 2018 (January 29th for Burgess). Please note that if your bank account information is not in Smart Cookies we will not release product to you, and the late-pick up penalty will apply

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Distributing Cookies to Girls Girls are NOT required to sell a certain number of cookies, regardless of the number of boxes that the Troop has ordered. Since

cookies haven’t been sold in advance of pick-up, the parent or guardian should not pick up more cookies than they feel comfortable

accepting. Be sure to give a signed receipt for ALL cookies you give out, even for ONE box, EVERY TIME. Make sure to have

the parent count the number of boxes before signing the receipt, and taking possession of the cookies. Keep the white receipt copy

for your records.

It is recommended that you DO NOT distribute more than 200 boxes per girl at any one time. It’s better to have girls come back

for more, rather than having them return unsold cookies later. The recommended variety breakdown for distribution is as follows:

Three Cases (36 Boxes) Thin Mints

Three Cases (36 Boxes) Caramel deLites

One Case (12 Boxes) Peanut Butter Patties

½ Case (6 Boxes) Peanut Butter Sandwiches

½ Case (6 Boxes) Shortbread

½ Case (6 Boxes) Lemonades

½ Case (6 Boxes) Thanks-A-Lots

One Case (12 Boxes) Girl Scout S’mores

Gluten Free Cookie distribution is based on what your troop ordered. We suggest 2 or 3 individual bags.

The majority of the cookies that have been checked out to girls MUST be paid for PRIOR TO them receiving additional cookies.

Girls are allowed to trade varieties with troop “stock” as needed. REMEMBER: Cookies cost $5 a box. Your receipts should

always indicate what a girl owes for each pickup in addition to the inventory she is picking up. Always indicate pick up

and OWED or PAYMENT MADE on the receipts.

Make sure that the cookies that you are distributing to parents are in sellable condition. Once a parent accepts responsibility for

them, they can only be returned to the troop by March 1, 2018, if they are NOT damaged. Cookies that have been left in the rain

or sun, dropped, or that have the perforated top opened when pulling them out of the cases, will NOT be exchanged.

Each girl will need an Order Card and Money Envelope along with their product. Girls can use the Order Card to take orders from

businesses, friends, family and neighbors. Once an order is received, she can advise the customer when she will be back to deliver

their cookies because she has COOKIES NOW!

Be sure to reinforce to the parent/ guardian that the deadline to return cookies to the troop is March 1, 2018. Parents not returning

cookies by this date will be held financially responsible for all cookies still in their possession.

NOTE: This is repetitive for a reason; Girls are NOT required to sell a certain number of cookies, regardless of the

number of boxes that the troop has ordered on their behalf or the troop goals that they have set. Please ensure that

you have spoken to your troop in regards to their goals before you commit your troop to cookies. Since cookies haven’t

been sold in advance of pick-up, the parent or guardian should not pick up more cookies than they feel comfortable

accepting or being financially responsible for. Be sure you have a signed receipt for ALL cookies you give or

money you receive, even for ONE box, EVERY TIME!

Cookie Cupboards Burgess Cupboard will open on January 29, 2018. All Outbound and MEGA Cupboards (HD, LD, and SW Service Centers) will

open on January 30, 2018. Cupboards will remain open (depending on the location) throughout the majority of the program. Troops

can go to ANY Council Cupboard. Troops may authorize someone other than the Cookie Coordinator to pick up cookies from the

Cupboard by completing Product Pick-up Substitute Form and show a valid Driver’s License or Photo ID.

NO ID = NO COOKIES!!!

All Cupboards will accept first come, first served walk-in orders - maximum of 49 cases can be checked out per day, per cupboard.

If you need 50 cases or more, troops must place a Planned Order in Smart Cookies. This ensures that enough cookies are delivered

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so that Cupboard stock is not depleted. Planned Orders must be placed in Smart Cookies a minimum of 48 hours in advance. The

only exception is the Burgess cupboard; walk in orders may be 100 cases per day at Burgess.

The Cupboard Manager will enter cupboard orders into Smart Cookies within approx. 48 hours of pick-up. Be sure to check Smart

Cookies to verify that the entry is accurate. Do not wait until the end of the sale to ensure accuracy as that may be too late to make

corrections.

Be careful of picking up additional cookies from the Cookie Cupboards; you never want to have an inventory that is beyond what

your girls are willing to sell. First, check with all of your girls and their families, to ensure that no one has cookies they need

assistance to sell, before ordering more. Remember, although your initial inventory may be distributed to the girls, until they are

actually SOLD, they may end up back in your inventory if returned before the deadline. Picking up too many boxes at the beginning

of the sale often becomes detrimental to the troop once cookies are returned. This is the reason for the “Mid-Sale Inventory Report.”

Be sure to stay in contact with your families, keeping varieties swapped out, and know what you have in inventory. It may be “out”

of your troop inventory section in Smart Cookies, but it is still money owed to Council.

BE AWARE if you are not hearing from girls within the first two weeks that they are finding success, start transferring that inventory

back into your troop to be used at cookie booths. They can always get more cookies from your troop inventory as needed but often

times feeling overwhelmed stops a child’s sale and lightening their inventory load improves their ability to find success.

IDEA: If a family still has a large amount of unsold cookies checked out, utilize those cookies at booths as troop cookies

during the third and fourth week of the sale. Transfer the product back to the troop from the girl and sell those cookies

for booths vs restocking your troop inventory. Girls can check out more product as needed, rotate inventory

etc…communication is key! This will also help prevent a surprise influx of inventory from families on the parent return

deadline.

Cookie Storage Cookies must be stored OFF THE GROUND to prevent insects from crawling into the cases. Keep cookies out of the sun and be mindful of storing them in hot places such as garages or cars, no one wants to open a box of melted cookies. Keep cookies out of the rain and snow, especially during cookie booths. Even though the cookies are sealed inside, no one wants to buy boxes that are water stained. Be careful not to drop cases or boxes, no one wants to buy broken cookies. Store cookies away from strong odors such as cigarette smoke and pungent foods. Do not store cookies in cars to avoid cookies from melting and to prevent theft.

Standard Girl Rewards

Patches and Rockers Every girl who sells a minimum of 12+ boxes of cookies will receive the Participation Theme Patch.

Girls with over 100 boxes sold will receive an Achievement Rocker.

Rockers come in 100 box increments and are not cumulative.

Walkabout Patch: Sell 200+ boxes by February 8th

I Care Patch: Sell 12+ boxes of I Care via Smart Cookies Direct Ship.

Online Patch: 48+ boxes sold via Smart Cookies Direct Ship.

Smart Cookie Patch 12+ emails sent via Smart Cookies Direct Ship

35+ Boxes: Zipper Pouch At this level, girls will earn a cute Cookie Boss Zipper Pouch that can be used to hold coins or ear buds. This level includes

walkabout sales, Smart Cookies Direct Ship sales, and booth sale cookies. We just know you can achieve this!

50+ Boxes: Ear Buds At this level, girls will earn custom designed ear buds. This level includes walkabout sales, Smart Cookies Direct Ship sales, and

booth sale cookies. We just know you can achieve this too!

75+ Boxes: Fidget Cube At this level, girls will earn custom designed Girl Scout Fidget Cube. This level includes walkabout sales, Smart Cookies Direct

Ship sales, and booth sale cookies.

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100+ Boxes: Small Plush Seated Elephant This year’s theme animal is the Elephant. This adorable seated elephant has a heart on one foot and a tasty lemonade cookie

embroidered on her other foot. Girls who sell 100+ boxes of cookies throughout the sale will receive our adorable plush

Elephant. This includes walkabout sales, Smart Cookies Direct Ship sales, and booth sale cookies.

150+ Boxes: Eco Tote Our adorable Eco tote says “Stand Up, Stand Out” on the side and on the bottom “Stand up for all that is good”, in bright colors.

Being environmentally sound never looked so good. This level includes walkabout sales, Smart Cookies Direct Ship sales, and

booth sale cookies. Don’t forget all our levels are cumulative so if you earn this tote you also earned the Elephant, the Fidget

Cube, the Ear Buds, the Cute Pouch, the participation patch AND the rocker patch– go you!!

200+ Boxes during Walkabout Period: Patch, Travel Organizer and Pouches Girls who sell 200+ boxes of cookies between January 28, 2018 (first day of sale) and February 8, 2018 will receive a cute and functional travel organizer with zipper pouches, plus a walkabout patch! The travel organizer has cubbies and zippers for everything, great for makeup and toiletries. PLUS 3 zipper pouches (large 11’x9, medium 9x7, and small 7x5) with a matching print, clear plastic on one side and a pretty paisley on the back. Whether you like being organized when heading off to camp, or a fun family weekend, or simply for travel with your troop, these new travel organizers are sure to make traveling more convenient. The 200+ boxes must be sold and paid for through personal sales only. This includes walkabout sales and Smart Cookies Direct

Ship sales ONLY. The cookies must be sold by February 8, 2018 and that means paid for too!

All Walkabout earners must be reported on the online form filled out by the Troop Product Coordinator. If the Troop Coordinator,

does not complete the online Walkabout Report form by February 10, 2018, your girls have NOT EARNED the Walkabout reward,

and this cannot be corrected later in the sale.

250+ Boxes: A Themed Journal with Pen Girls who sell 250+ boxes of cookies during the sale will earn a “Stand Up, Stand Out” Journal with pen set .This includes walkabout

sales, Smart Cookies Direct Ship sales, and booth sale cookies.

300+ Boxes: Cookie Boss, LED Star Pillow You are a star, and you are Cookie Boss, this pillow says so in lights. This soft and squishy 14-inch light up pillow has four

alternating led lights inside of it for a beautiful rainbow of colors. This reward includes walkabout sales, Smart Cookies Direct Ship

sales, and booth sale cookies. Just a reminder, as a cumulative reward girls who earn this Cookie Boss light up Star Pillow will

also have earned, cookie dough at this level, Themed Journal, possibly the walkabout Travel Set, E-tote, their rocker patch, Fidget

Cube, Earbuds, Zipper Pouch and Theme patch. Amazing, go you!

450+ Boxes: Cookie Boss Light Up Beanie Wearing a beanie and a headlamp can be clunky… Well what about a beanie with a built in headlamp? Yes, that is a reward! Plus

it is embroidered for all the world to see you are a Cookie Boss. Now that’s awesome! Reaching this level includes walkabout

sales, Smart Cookies Direct Ship sales, and booth sale cookies.

500+ Boxes: Cookie Towel and Clear Draw String Backpack A 60”, 5 foot round, Cookie Towel with fringe held in a clear drawstring backpack. Who doesn’t want a giant cookie towel? I know

I do! This includes walkabout sales, Smart Cookies Direct Ship sales, and booth sale cookies.

650+ Boxes: Duffle Bag This beautiful quilted, themed duffle bag, is a must have. A perfect traveling bag, carry-on, or camping duffle. This includes

walkabout sales, Smart Cookies Direct Ship sales, and booth sale cookies.

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700+ Boxes: Indoor Skydiving and STEM April 16th -22nd, 2018 https://www.youtube.com/watch?v=SPZWwEY9Tbk Interactive seminar hosted by the iFLY certified STEM Educators, flight instruction and safety training, gear (suit, helmet, goggles, earplugs & shoes) to borrow Flight time for every Girl Scout.(Reservation options are based on age level), and one-on-one supervision by the iFLY highly trained, certified flight instructors. The visit includes; A T-Shirt, STEM Program & 2 Flights including an opportunity for “high fly” (based on ability), iFLY Patch and Goodie Bag.

Online registration will have several time options, between April 16th and April 22nd, 2018, based on age level. Check-in at iFLY will require a signed waiver handled during online registration. There is NO ALTERNATE OPTION! If you do not attend one of the several sessions available, there are no make-up

dates. The dates of our events are published for your convenience and planning purposes. Physical limitations may apply, however, Flying is optional – STEM program is amazing as a standalone even if you do

not want to or can’t fly. Girl Only

800+ Boxes: Amazon Fire HD Tablet All-New Amazon Fire HD 8 Tablet with Alexa, 8" HD Display, 16 GB. The next generation of Amazon’s best-reviewed Fire tablet, with up to 12 hours of battery life, a vibrant 8" HD display, a 1.3 GHz quad-core processor, 1.5 GB of RAM, and Dolby Audio. 16 GB of internal storage and a micro SD slot for up to 256 GB of expandable storage. Now with Alexa, for quick access to the information and entertainment you want. Ask questions, play music, check your calendar, get the news, weather, and more - just press the home button and ask. Enhance your entertainment experience with features you only get from Amazon, including On Deck, Blue Shade, and Free Time Parental Controls. This includes walkabout sales, Smart Cookies Direct Ship sales, and booth sale cookies.

875+ Boxes: Cookie Boss Goes To Six Flags April 14th, 2018 Cookie Bosses, get ready for some big time thrills or some little thrills if you are not into those big coasters! We heard you, more

options; well with 45 rides available, there must be a few you are going to love. This reward is for the Girl Scout and her

chaperone. Includes park ticket for the day of the Cookie Boss event AND a park ticket for Hurricane Harbor to be used another

day (good until 9/1/18), meal voucher, BBQ lunch, refillable drink bottle for fountain drinks all day long, awards ceremony, after

hours buy out, 9pm-12am for the ENTIRE PARK and awesome SWAG.This reward includes walkabout sales, Smart Cookies

Direct Ship sales, and booth sale cookies. Check-in and SWAG pick up will take place at all 4 regional offices prior to the event

date. Each Girl Scout/Chaperone will receive an invitation and the option to choose which location they would like to pick-up

from. Great fact...Upgrading your ticket to an annual pass will be an additional cost of only $39.99 for our Cookie Boss

attendees. They are receiving the Gold Package upgrade including parking. This is amazing!

There is NO ALTERNATE OPTION! If you do not attend, there are no make-up dates. The dates of our events are published for your convenience and planning purposes.

Girl and Adult (over 18) chaperone Council’s 21 Overall Top Sellers will be awarded an additional 2 guests to attend.

950+ Boxes: Lego Boost or Telescope We love our STEM opportunities and we all fell back in love with the sky during the eclipse. You have a choice of the super cool

new Lego Boost, which makes coding, and building an amazing activity, OR, the sleek Telescope for all your star gazing

programs and badge work, as well as being able to see the wonder of the universe. This includes walkabout sales, Smart

Cookies Direct Ship sales, and booth sale cookies.

1200+ Boxes: Smartwatch or Go Pro Hero 5 Session 4K There are two Smartwatch options to choose from: First, the Apple Watch Series 3; all the features of the original Apple Watch, plus a more powerful dual-core processor and watch OS 3. The most advanced Apple Watch yet, with built-in GPS and GLONASS, water resistance to 50 meters,1 a dual-core processor, a 2x brighter display, and watch OS 3. OR, the second smartwatch, The Samsung Gear S3 classic. Combines form and function; a smartwatch with an elegant metal body, a stylish leather band, and powerful new features. With the Verizon 4G LTE network and NumberShare**, stay connected with notifications and updates, even when you leave your phone behind. The rotating bezel makes it easy and intuitive to scroll, select and navigate your favorite apps. OR choose the Go Pro Hero 5 Session 4K, simply the best GoPro, ever. HERO5 Black is the most powerful and easy to use GoPro ever, thanks to its 4K video, voice control, one-button simplicity, touch display and water proof design. Wear it, mount it, love it! This includes walkabout sales, Smart Cookies Direct Ship sales, and booth sale cookies.

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1500+ Boxes: Great Wolf Lodge: Park @ Dark, “Wolf Pack”, May 11th – 12th, 2018 This favorite exciting reward features two fun days at California’s first and only indoor water park resort. It’s a “must earn” when it

comes to your favorite program rich group outing. This reward includes one family suite and (6) wristbands to the water park. (1)

Wristband must be used for the Girl Scout “Wolf” and (1) wristband must be used for her adult chaperone (must be 18 years or

older, and must be a registered Girl Scout). We know our Camp Wolf Pack Cookie Boss would love to bring more than just her

chaperone to this event SO… she can bring (4) additional guests plus her chaperone! This reward offers our camp Wolf Pack

Cookie Boss and all her guests an evening event of an after hours water slide and dance party. Yes, that’s right, the entire indoor

water park area for just our group for howlin’ at the moon and a super fun DJ. Each Wolf Pack Cookie Boss, chaperone and

additional guests are responsible for their own food, but the family suite and 2 days of water park fun is on us! This includes

walkabout sales, Smart Cookies Direct Ship sales, and booth sale cookies.

There is NO ALTERNATE OPTION! If you do not attend, there are no make-up dates. The dates of our events are

published for your convenience and planning purposes.

Girl and Adult (over 18) chaperone plus 4 guests

2000+ Boxes: Canon DSLR Camera T7i, with Interchangeable Lenses This camera is on the top 10 camera list for best buys. Sensor: APS-C CMOS | Megapixels: 24.2MP | Autofocus: 45-point AF, 45

cross-type | Screen type: 3-inch articulating touchscreen, 1,040,000 dots | Continuous shooting speed: 6fps | Movies: 1080p | User

level: Beginner/enthusiast. This includes walkabout sales, Smart Cookies Direct Ship sales, and booth sale cookies.

3000+ Boxes: iMac or Mac Book Air Girls who sell 3000+ boxes can choose either a 21.5-inch iMac Desktop, 2.3GHz dual-core 7th-generation Intel Core i5 processor, Turbo Boost up to 3.6GHz, 8GB 2133MHz DDR4, 1TB Serial ATA Drive @ 5400 rpm, Intel Iris Plus Graphics 640,Magic Mouse 2, Magic Keyboard - US English. OR a MacBook Air, make big things happen all day long. MacBook Air lasts up to an incredible 12 hours between charges.. When it’s time to kick back and relax, you can get up to 12 hours of iTunes movie playback. And with up to 30 days of standby time, you can go away for weeks and pick up right where you left off.*Thin. Light. Powerful. And ready for anything. This includes walkabout sales, Smart Cookies Direct Ship sales, and booth sale cookies.

4000+ The Wonders of Alaska, June 17th – 22nd, 2018 Girl Scouts and their adult chaperone will join us as we visit the wonders of Alaska. Have you ever wanted to see a glacier in person? How about you kayak around them and then climb one or perhaps see one from a helicopter ride? How about meeting some actual Iditarod sled champions and meet their famous huskies, then try your own hand at dog sledding. YES, of course there will be husky puppies to meet and play with. Next, we attempt spotting Humpbacks and Orca whales. Enjoy the wonders of Anchorage by day and by night sleep in our picturesque lodge. The excitement and wonder of Alaska awaits you. Did we mention it should be lovely and crisp weather, how nice for our California girls to earn some much welcomed cooler weather during our hot summer months? The beauty and wonders of Alaska – what can’t a cookie do? This includes walkabout sales, Smart Cookies Direct Ship sales, and booth sale cookies.

There is NO ALTERNATE OPTION! If you do not attend, there are no make-up dates. The dates of our events are

published for your convenience and planning purposes.

Girl and Adult (over 18) chaperone

5000+ Boxes: 7 Day Cruise: Rome and Greece, July 14th – 22nd, 2018 Girls who sell 5,000 boxes or more should get their passports now because they will earn a trip overseas! Girl Scouts and their adult chaperone will be enjoying a whirlwind adventure abroad. We will fly to the beautiful city of Rome where we will spend the day exploring the Colosseum and Trevi Fountain before we board our Royal Caribbean cruise ship. Our ports of call are Santorini, Mykonos, Athens and Katakolon Greece, then returning back to Rome Italy. This 9-day adventure includes, snorkeling, exploring ruins, trekking through historical sites, experiencing a culinary adventure, aboard ship activities, dancing, family style meals, and so much more. There is no doubt that these cookie bosses will never forget this incredible opportunity to experience the world they live in. This includes walkabout sales, Smart Cookies Direct Ship sales, and booth sale cookies.

There is NO ALTERNATE OPTION! If you do not attend, there are no make-up dates. The dates of our events are

published for your convenience and planning purposes.

July 14th – 22nd, 2018. Aboard ship July 15th – July 21st, 2018.

Girl and Adult (over 18) chaperone

Girl Scouts of San Gorgonio

GSSGC.ORG • 800-400-GIRL

The Girl Scout Cookie Program Begins

January 28, 2018**You may not take orders or sell cookies before this date

MY GOAL:

*Cookie Dough is NOT cumulative.

Packages Sold Dough Earned300 - 349......................................................... $40

350 - 399..........................................................$50

400 - 449......................................................... $60

450 - 499..........................................................$70

500 - 549......................................................... $80

550 - 599......................................................... $90

600 - 640........................................................$100

650 - 699........................................................ $125

700 - 749........................................................ $150

750 - 799.........................................................$175

800 - 849....................................................... $200

850 - 899....................................................... $250

900 - 949....................................................... $300

950 - 999....................................................... $350

1000 - 1299....................................................... $400

1300 - 1999....................................................... $450

2000+....................................................... $500

1 PARTICIPATION THEME PATCH........................................................................ 12+ BOXES

2 ACHIEVEMENT ROCKER PATCH...................................................................... 100+ BOXES Rockers come in 100 box increments and are not cumulative

3 WALKABOUT PATCH..................................................................... 200+ BOXES Sold by February 8th

4 SMART COOKIE PATCH....................................................................... 12+ EMAILS Sent via Smart Cookies Direct Ship

5 ONLINE PATCH........................................................................48+ BOXES Sold via Smart Cookies Direct Ship

6 I CARE PATCH........................................................................ 12+ BOXES I Care sold via Smart Cookies Direct Ship

PATCHES

1

2

4 5

3

6

COOKIE DOUGH* GIRL REWARDS

FLIP PAGE FOR MORE GIRL REWARDS! >>>>

PGA REWARDS

100+ BOXES................................................................ Small Plush Seated Elephant

250+ BOXES................................................................ Themed Journal with Pen

50+ BOXES................................................................ GSSGC Lemonade Cookie Ear Buds

35+ BOXES................................................................ Cookie Boss Zipper Pouch

75+ BOXES................................................................ Fidget Cube

150+ BOXES................................................................ Eco Tote

350+ BOXES PGA................................................................ Cookie Boss Sweatshirt

600+ BOXES PGA................................................................ Additional 3¢ a box Troop Proceeds

Front

Back

Bottom 200+ BOXES WALKABOUT................................................................ Walkabout Patch, Travel Organizer and Travel Pouch Set MUST BE SOLD BY FEBRUARY 8th

300+ BOXES................................................................ Cookie Boss Themed Light Up LED Pillow

WALKABOUT!

Rewards are subject to change without notice and are cumulative unless otherwise stated.

MORE GIRL REWARDS

Rewards are subject to change without notice and are cumulative unless otherwise stated.

950+ BOXES................................................................ Lego Boost or Telescope

500+ BOXES................................................................ Round Cookie Boss Towel with Fringe and Clear Drawstring Backpack

700+ BOXES................................................................ Indoor Skydiving & STEM

450+ BOXES................................................................ Cookie Boss Light Up LED Beanie

650+ BOXES................................................................ Themed Duffel Bag

800+ BOXES................................................................ Amazon Fire HD 8 Tablet

875+ BOXES................................................................ Cookie Boss Goes to Six Flags

2000+ BOXES................................................................ Cannon T7i DSLR Camera

4000+ BOXES................................................................ The Wonders of Alaska

3000+ BOXES................................................................ iMac or MacBook Air

5000+ BOXES................................................................ Greece and Rome 7 Day Cruise

OR

1200+ BOXES................................................................ Smart Watch or Go Pro Hero 5 Session 4k

OR

OR

1500+ BOXES................................................................ Great Wolf Lodge: Park at Dark with the Cookie Boss “Wolf Pack”

OR

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PGA Troop Rewards 350+ Boxes: Cookie Boss Sweatshirt Who doesn’t love matching troop sweatshirts? Nobody that’s who Cookie Bosses unite in your custom designed sweatshirts.

NOTE: The PGA reward is one that is earned by the ENTIRE troop. ALL the troops cookies sold, divided by ALL the girls in the troop selling. That is how this number is being determined. In order to earn this, it is important that each girl selling does their best through the entire sale so that this team effort is indeed a team troop effort. Please remember, if a girl sold cookies but did not hit the “participation” level defined as having earned the theme patch, she will not earn troop PGA rewards. Please be aware when shuffling boxes that there must be at least 12 boxes (this year’s participation level) on each girl in Smart Cookies.

600+ Boxes: Additional 3¢ per box Finally, simply more money. This PGA reward earns your troop, back to box one, an additional .03cents per box sold. For you

cookie bosses selling at this level of 600 PGA that’s a pretty penny indeed.

NEW Extended Cookie Dough Reward Plan New this year, a girl can choose the new Extended Cookie Dough Reward Plan. This plan allows girls to earn additional cookie dough instead of the lower level items included in the standard plan. Girls on this plan will still earn the patches and can qualify for the Walkabout reward items and PGA items. Standard Reward items will apply after the 700+ level is reached.

Boxes Amount/Item

12+ Theme Patch

50-99 5.00$

48 Boxes Direct Ship Online Patch

12 Cshare Direct Ship Share Patch

12 Ecards Sent Smart Cookies Patch

100+ Rocker Patch

100-149 10.00$

150-199 15.00$

200 Walkabout Patch

200-249 20.00$

250-299 25.00$ Boxes Amount

300 – 349 70.00$ 300 – 349 40.00$

350 – 399 85.00$ 350 – 399 50.00$

400 – 449 100.00$ 400 – 449 60.00$

450 – 499 115.00$ 450 – 499 70.00$

500 – 549 130.00$ 500 – 549 80.00$

550 – 599 150.00$ 550 – 599 90.00$

600 – 649 180.00$ 600 – 649 100.00$

650-699 225.00$ 650-699 125.00$

700 – 749 250.00$ 700 – 749 150.00$

750-799 275.00$ 750-799 175.00$

800 – 849 300.00$ 800 – 849 200.00$

850 – 899 350.00$ 850 – 899 250.00$

900-949 400.00$ 900-949 300.00$

950 – 999 450.00$ 950 – 999 350.00$

1,000 – 1,299 500.00$ 1,000 – 1,299 400.00$

1,300 – 1,999 550.00$ 1,300 – 1,999 450.00$

2,000+ 600.00$ 2,000+ 500.00$

Standard Cooke Dough Schedule

Extended Cookie Dough Plan

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Troop Proceeds

Troops earn $0.83 for every box sold.

Can troops earn more? YES!

If your troop met the membership renewal deadline of 9/30/2017, your troop will receive an additional 2¢ per box

Troops who place an initial order by December 11, 2017, at a minimum of 75% of last year’s order and sell them, will

earn 3¢ per box in additional proceeds. If the troop goes below the 75% at the end of the sale, they will not qualify for

these extra proceeds.

If your troop achieves a PGA of 600+, the troop will earn 3¢ per box in additional proceeds

Any qualified girl that opts out of the rewards for additional proceeds will earn an additional 30¢ per box

The cookie sale earnings belong to the entire troop, not the individual Girl Scout. Individual Girl Scouts earn rewards;

troops earn proceeds. Unless you have an approved “Extended Troop Trip” (ETT) application on file with Council, or are

submitting specific programming needs, Troops may NOT partition funds for use by individual girls. Regardless of the amount of

cookies that a girl sells, the proceeds earned for the Troop belong to the Troop, and are to be used for the entire Troop.

Opt-Out Option Bridging Juniors, Cadettes, Seniors, and Ambassadors have the option to “Opt-Out” of the rewards program. To qualify, all

interested girls AND parents, must sign an Opt-Out form submitted by the troop leader or product coordinator. Daisies, Brownies,

and 4th Grade Juniors, do not qualify for this program. Bridging Juniors choosing to Opt-Out must have an approved Extended

Troop Trip (ETT) application on file for a Bridging Event in order to qualify. Girls Opting-Out must agree to forfeit all Rewards, Trips,

and Cookie Dough Cards. By doing so, girls will earn an additional 30¢ per box in troop proceeds. When the Opt-Out Option is

chosen, girls still qualify to receive a participation patch, rocker, Walkabout Reward (if earned), and troop PGA rewards.

NOTE: Opt-Out requests (online Wufoo only) are due by 8am on the day of MEGA Drop January 27, 2018 and are subject to

verification and approval. If you do not receive confirmation of receipt when you submit your opt out, it is your responsibility to email

productsales@gssgc.org to inquire about your submission. Council will not authorize opt-out funds once the sale starts – per our

procedures, opt-outs must be on file before the sale begins, period.

Partitioning Funds Partitioning funds refers to fundraising proceeds (Fall Product Sale, Cookie Sale Program and miscellaneous fundraisers) that are

set aside for the girl who earned the funds. Only older girls (bridging Juniors and above) are allowed to partition funds, and those

funds may only be used for travel or programming (e.g. Silver and Gold Awards) and is at council’s discretion to approve. Troops

must have an approved Extended Troop Trip (ETT) form on file or programming plans spelled out on a partitioned agreement form

(submitted on line) in order to partition funds. Unless proper paperwork is submitted and approved by Council, troops may NOT

partition funds for use by individual girls.

Regardless of the amount of cookies that a girl sells, the proceeds earned for the Troop belong to the Troop, and are to be used for the entire Troop unless qualified and approved to partition funds. If a girl leaves the troop, partitioned funds do not go directly to the girl and are considered troop funds. Partitioned funds can follow the girl to her new troop only if the troop selected that option on the signed partition accounts agreement and she is continuing on the agreed upon activity. Partitioned funds are considered troop funds and never go directly to the girl.

Top Seller Events Council Wide

The OVERALL 1st, 2nd, and 3rd Place Council Top Sellers will be recognized. The 1st, 2nd, and 3rd Place Top Council Age Level Sellers will be recognized. (Daisy, Brownie, Junior, Cadette, Senior, Ambassador) Note: Overall Top Sellers ARE the top selling girls in our Council and therefore will not be honored in the “Top Age Level” categories.

Regionally Each Region will conduct a Cookie Top Seller Event to honor the tremendous efforts of the girls. The TWO top sellers in each Troop for the Cookie Sale, first through third place top sellers in each age level, and three overall top sellers will be recognized. Individual girl numbers may NOT be announced during the events. These numbers will be announced at Council’s Rewards event. A troop must have a clear 1st and 2nd top seller to be invited, ties for the top 2 spots will not be accepted.

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IMPORTANT NOTE! When girls gift boxes of cookies to other girls in their troop to help those girls obtain higher rewards, they also gift away a top seller spot if indeed the gifting girl would have earned one. This is important to note going forward. Generosity and being a sister to every Girl Scout is paramount to our mission, as is knowledge. Similarly, a girl cannot earn a top seller spot through gifted boxes.

Sale Starts: January 28, 2018 NO Early Selling! The 2018 Cookie Sale starts on January 28, 2018. Penalties for early selling will be enforced. (Loss of troop proceeds for number of cookies sold early and loss of box credit for the girl’s rewards). Girls are NOT allowed to take orders before January 28, 2018 for ANY reason! It is considered EARLY SELLING any time that a girl accepts someone’s request for a certain quantity or certain variety of cookies, takes money for cookies, asks potential customers questions such as, “Will you buy cookies from me?” or solicits “I CARE” donations before January 28, 2018. Girls ARE allowed to announce that the sale starts on January 28, 2018 but girls CANNOT accept any orders before that date.

Cookies & Media Girls ARE allowed to email friends and relatives before the sale, announcing that the sale begins on January 28, 2018. Girls ARE allowed to take orders via email AFTER the sale begins. Girls ARE allowed to advertise or post an ad/notice via their own personal family pages and accounts on Facebook or other social networking sites. Cookie advertisements are NEVER permitted on public groups or pages. The contact person in any advertisement must be an adult (parent or leader). Never publish a girl’s contact information. On social media, even public pages, if someone ASKS where they can find a Girl Scout to buy cookies from it is NEVER ok to respond within the thread and give out personal info. This is dangerous. You can respond with, “I will private message you” and then privately set up a public location to meet. Safety is important; do not give them your personal information such as, your address, child’s school location or workplace information. Stick to a general public location.

Girls ARE NOT allowed to accept payment online through ecommerce such as a personal website with PayPal. Cookies CANNOT be sold on eBay or similar sites. Orders CANNOT be accepted before January 28, 2018 via the computer, a pledge made by a Facebook friend, etc. When friends respond with comments such as, “Put me down for - - -,” the appropriate response must be, “Thank you for your pledge, we will contact you at the start of the sale!” Violations of our media policy may result in lost proceeds and rewards.

A reminder in our family guide to parents and guardians should not use social media to express stress or frustration about the amount of cookies remaining. Your Regional Cookie Team is there to help. Communicate with your Troop Cookie Coordinator, who in turn will contact the team if necessary. Putting desperation posts on social media sites creates panic throughout the entire Council. These posts will be deleted. Reminder: reach out to the Regional Teams if you cannot find satisfaction within your troop leadership.

Safety and Sales Tips Girls NEVER sell alone. Girls must always have an adult with them. To violate this is against our safety protocol

and may cause the girls’ sale to come to an end. Seniors and Ambassadors (ONLY) may sell with a buddy of their same age or older.

Parents must know exactly where the girls will be selling cookies and when they will be home. Girls need to dress appropriately in their Girl Scout uniform and be polite. Girls should wear a Girl Scout uniform to be recognizable (vest or sash). Girls should know their personal and troop goals. Girls should know “How the Cookie Crumbles.”

Chart is available for download along with other great marketing pieces on our cookie blog gscookiesblog.com Never go inside someone’s home while selling cookies. Girls should stay outside the home where they can be seen from

the street. Girls should never accept food or beverages while selling. Girls should leave all pets at home while selling, unless a working animal companion is necessary; i.e., seeing eye dog. Girls should not go into a yard if there is a dog or a closed gate/fence. Girls may never sell cookies door-to-door after dark. Never go to the back door of a house, always knock on the front door standing away from the door waiting for it to open. Girls should never give their last name or phone number while selling. When loading and unloading cookies; lift with your knees, do not bend at the waist.

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Council policy states that a parent or other responsible adult must provide adequate supervision while girls are going door-to-door. A designated troop adult’s telephone number should be given for reorders or complaints. Girls should never give out their telephone number.

Walkabout Period Girls are allowed to go door-to-door anytime throughout the sale. However, the official Walkabout Period in which the girls can

earn the Walkabout reward is designed to allow girls the opportunity to go door-to-door prior to the start of booth sales. This is

when the girls establish their customer foundation. Girls who sell (and pay for) 200+ boxes of cookies during the Walkabout Period

will receive a special Walkabout patch AND earn our travel organizer set. This will be distributed at the end of the sale with all other

rewards.

Girls can walk around their neighborhood with their cookies in a wagon or cart. They can also set up a table in their own front yard,

as it is considered a “lemonade stand.” (See more information below). Girls are NOT allowed to set up a booth or walk through

any retail area such as a mall or shopping center. Setting up a table with a display of cookies inside or in front of a business is a

booth and also NOT allowed during the Walkabout Period (this rule applies even if the business is owned by a member of the girl’s

family).

“Lemonade Stand” Set up in your Front Yard, on your OWN property

Adult & Girl Scout must be present Girls MUST wear a Girl Scout uniform or Girl Scout T-shirt or sweater to be recognizable.

No sales after dark – booth hours do not apply here but common sense does. Signage- follow city rules for signs, up during time of sale, removed at dark every day. DO NOT SET UP on street corner, on sidewalks, street medians, outside of fencing or walls. If a Girl Scout lives in Apartments/ Condo – with manager permission, she may set up in a common area inside of

the complex.

Do not sell anything other than Girl Scout Cookies; i.e. cannot sell lemonade.

In order to qualify for Walkabout, girls MUST sell a total of 200 boxes by February 8, 2018 and turn in a minimum of $1,000 (200

x $5 = $1,000) prior to the Walkabout Report deadline of February 10, 2018. Cookies received, but not paid for, do not count

towards Walkabout. Cookies must be SOLD and PAID for in order to qualify.

NOTE: The Troop Cookie Coordinator will make the appropriate entries in SMART COOKIES and then enter the girls who have

earned the Walkabout reward into the online form. Girls not entered into the report by the deadline of February 10, 2018 will

not receive the Walkabout Reward. This is THE COORDINATOR’S responsibility and Council will not be held liable for the

Troop Cookie Coordinator’s failure to follow this instruction.

NOTE: Girls who have received cookies but have NOT sold or paid for them, do not qualify for Walkabout Reward. Cookies must

be SOLD and PAID for in order to qualify. Ensure that your Girl Balance Summaries are correct as there will be NO late additions

to the Walkabout Reward. We repeat this because each year it comes into question. If they are not paid for, that means they have

not been sold. Walkabout monies will be swept in your first sweep at $1,000 per Walkabout girl. Meaning that if 10 girls earned the

Walkabout Reward, your first sweep is $10,000 (10 x $1,000 = $10,000).

Cookie Finances Troops must also enter their troop bank account information into their troop information profile in Smart cookies. Please take care to enter the information correctly. Routing numbers are located on your checks, but NOT deposit slips. The number on deposit slips is different. If you don’t have checks you can check directly with your bank branch for the correct routing number.

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The Product Sales Troop Cookie Coordinator should attend regular troop meetings once the cookies have been distributed to

the girls, for additional orders and to collect money. Record all cookie and financial transactions on a receipt. Keep the white

copy and give parents the yellow copy. Keep the white copies in the troop binder.

If a girl fails to turn in her money, it’s not fair for the debt to be paid by troop funds. If you have trouble collecting from a girl’s parent/

guardian, let your Product Sales Regional Manager know immediately. If money is not turned in regularly, call and remind the

parent/ guardian. Do NOT give the girl more cookies until she has paid for the majority of what she has already checked out. Each

girl and her family are financially responsible for the cookies they accept. The troop does not have to accept return cookies from

the parents after March 1, 2018. After this date, the parent/ guardian will be financially responsible for them. Communicate with

the parents regularly.

Utilize the “Girl Payment” section of SMART COOKIES. The “Girl Payment” section helps you establish payment history and

spot bad debt immediately.

All monies are to be deposited into the troop account in a timely manner. Do NOT hold onto large amounts of cash. Deposits

must be made on a regular basis. Deposit the money weekly (at minimum) into the troop account during the sale. If any money

is lost or stolen, file a police report and check to see if the loss is covered by your insurance.

If the loss occurred in your home, you will be required to file a report with your homeowner’s insurance. However, the amount is

still owed to the Council and forgiveness of the debt will be evaluated on a case by case basis.

Swoop & Sweep Swoop & Sweep is the automatic debit system used to pay for your cookies. There will be four Swoop & Sweeps throughout the

sale. Swoop & Sweep payments will be as follows:

Swoop & Sweep # 1: February 13, 2018- All Walkabout monies or 25% of balance due to Council at time of Sweep,

whichever is greater.

Swoop & Sweep # 2 ~ February 22, 2018- 50% of balance due to Council at time of Sweep.

Swoop & Sweep # 3 ~ March 8, 2018 - 75% of balance due to Council at time of Sweep.

Swoop & Sweep # 4 ~ March 27, 2018 - Any remaining monies due.

Troops need to ensure that the appropriate amounts have been deposited into the troop bank account in time for Swoop & Sweep date. If Troops are unable to pay the full amount due on any Swoop & Sweep date, they must submit a sweep adjustment request online. The form must indicate the amount that they are able to pay and the reason why they are unable to cover their full payment. Troops may NOT request an extension or delay for their sweep. Swoop & Sweep payments can take up to 10+ business days to clear your account, but we cannot control when during that time it hit your account, so be prepared on time. All bonus proceeds are applied as payments in Smart Cookies at the end of sale. During the final Paper Push, coordinators will confirm the amount of their final payment and their INCREASED PROCEEDS bonuses. After coordinator confirmation that their INCREASED PROCEEDS are correct, the final sweep amount will be adjusted in Smart Cookies.

NOTE: A NSF fee will be assessed to the troop anytime their Swoop & Sweep payment is returned due to non-sufficient funds.

Troops will also be unable to pick up additional cookies at cupboard until bounced sweeps are cleared.

Money Handling Troops should deposit their cookie money into the bank on a weekly basis, at minimum. Small amounts can be kept out as petty

cash/ change during cookie booths ($100-$200 maximum), but the remainder must be deposited into their troop bank account. Be

sure not to mix cookie deposits with any other deposits (i.e.: dues, registration, trip fees, etc.).

Count out your deposit and complete a bank deposit slip. Girl Scouts is considered a business, so it’s ok to use the Merchant’s

Window. Sort your bills with each denomination stacked together, and roll your coins. The bank can supply you with coin wrappers.

Cash Handling Fees Cash Handling Fees are a business expense. All businesses have various expenses as a cost of doing business. The cookie sale

is no different. Some banks have implemented a cash handling fee when more than a certain amount of cash is deposited over a

designated time period. Generally, businesses escape this fee because cash is no longer a huge commodity. For Girl Scout troops

depositing large sums of cash during cookie season, this has become a cost of doing business.

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Your troop may incur a cash handling fee for depositing over $5,000 in a 30-day period. That fee varies from bank to bank but can

be 10¢ for every hundred dollars deposited or a percentage thereafter.

How can you avoid a cash handling fee?

Have parents pay your troop with a money order or check to be deposited in your troop bank account.

Buy a money order after each booth sale to be deposited in your troop bank account.

Have parents use their credit card on a mobile payment swiper to pay the troop (Fees for using the swiper may apply).

Mobile Payment Program/ Credit Card Swipers Credit card swipers offer a safe alternative to cash. The Mobile Payments Program is designed to allow Troop Cookie

Coordinators, Troop Leaders, parents and guardians to utilize different companies and options based on their choosing. Council

will no longer be monitoring this function. All Mobile Payment funds must be directed to TROOP Bank Accounts.

Troops are responsible for any resulting fees/liabilities. The Troop Coordinator can add/manage troop users, seek support from servicing company, and access reports on

their own. Troop payments must still be made to Council in full through standard swoop and sweep.

Cookie Finances - Advice to Parents in the Family Guide The troop must make periodic cookie payments to Council, therefore, parents and guardians must make regular cookie payments to the troop. Payments can be given to the Troop Cookie Coordinator or deposited directly into the troop bank account.

Whenever making payments to the Troop Cookie Coordinator, be sure to get a receipt for your payment. It is NEVER ok for a leader to ask you to make payments out to them personally nor is it ever ok for a leader to say “oh we don’t use receipts.” Know the rules! If you make your payment at the bank, be sure to get a receipt and give or scan/email it to your Troop Cookie Coordinator for proper credit.

If a girl fails to turn in her money, it is not fair for the debt to be paid from troop funds. Each girl and her family are financially responsible for the cookies they accept.

Do NOT hold onto large amounts of cash.

If any money is lost or stolen, file a police report and check to see if the loss is covered by your insurance. If the loss occurred in your home, you will be required to file a report with your home owner’s insurance. However, the amount is still owed to the Council and will be evaluated on a case by case basis.

We suggest troops NOT accept checks. However, accepting checks may be unavoidable: (i.e. family, businesses, etc.). NO customer checks are to be made payable to GSSGC or the Troop. If a customer would like to pay by check, it is up to the parent if they would like to accept that responsibility. If they choose to accept responsibility, the customer may make a check out to the parent, the parent can then write a check to the troop. The only checks that should be made to the troop would be from parents themselves. Be sure to write the signer’s Driver’s License # or State ID # on the check. NOTE: If a check is returned to the troop Non-Sufficient Funds (NSF), Council will NOT cover the loss of funds. You are “at your own risk” when accepting checks.

Cookie Booths Cookie Booth locations are secured by the Product Sales Regional Teams and assigned via lottery. Troops, Coordinators, and parents are not permitted to approach a business or organization to individually arrange a booth sale on their own, even if they know or are the manager/owner. To secure a new booth location, the Coordinator must contact the Product Sales Regional Team to secure the location. These locations never become a specific troop’s exclusive booth location. Businesses do not have authorization to sell Girl Scout Cookies. The Product Coordinator will schedule the troop’s booth locations through a “Booth Scheduler” in SMART COOKIES. Cookie Booths are ONLY permitted at approved locations, dates and times, and MUST be scheduled through the “Booth Scheduler.” Troops are not allowed to set up a booth at an approved location if they have not scheduled the booth through the “Booth Scheduler.” Troops or parents are NOT permitted to set up a booth in a location that hasn’t been approved. Troops or parents are NOT permitted to set up a booth in an approved location when they notice that no one is there. IF IT’S NOT SCHEDULED THROUGH THE BOOTH SCHEDULER, THEN YOU CAN’T SET UP A BOOTH AT THAT LOCATION! Violations of Booth guidelines or procedures may result in lost proceeds, rewards or booth scheduling privileges.

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Booth Limits Troops will be limited to a total of thirty (30) booths on the schedule at one time, anywhere throughout the Council.

Troops may only schedule two consecutive booths at the same location(s) on any given day. No troop may monopolize

a booth location.

Daisies cannot sell after dark. Therefore, evening booths should not be scheduled for Daisy troops. Multi-level troops

can schedule evening booths but can’t schedule Daisies to work those shifts.

Cookie Booth Lotteries The scheduling of cookie booths is done via Booth Lotteries and First Come, First Serve scheduling in Smart Cookies.

“First Picks” Booth Lottery in SMART COOKIES Over a period of 6 days, Product Coordinators will be able to log in to Smart Cookies and schedule booths in their region for their

troops. The total allowable booths for this period is 15. See calendar on page 2

Each day the booth scheduler will be open 6:00am to 11:59pm Day 1 (Saturday) - limit is 1 booth Days 2 & 3 - limit is 2 booths each day Days 4 & 5 - limit is 3 booths each day Day 6 - limit is 4 booths

Even if you choose less than the total 15 in this “First Picks” Lottery, you will only be able to get up to 15 in the

Random Lottery. Any additional booths will have to be scheduled during the standard FCFS period.

SMART COOKIES Random Booth Lottery During the SMART COOKIES Random Booth Lottery Selection Period, troops will be able to scroll through all remaining available booth locations Council Wide and enter their requests directly into the Booth Scheduler. Troops may select a maximum of fifty possible booth locations anywhere throughout the entire Council. Troop selections must be entered into the Booth Scheduler by the end of the selection period deadline in order to be included in the SMART COOKIES Random Lottery. The Booth Scheduler will then assign a maximum of fifteen booth locations through a random draw. Troops may or may not receive the choices that they have requested, as the Booth Scheduler makes selections at random, making this the fairest method of booth selection.

Scheduling Additional Booths FCFS Once the SMART COOKIES Lotteries have been completed, troops may schedule their own booths in the Booth Scheduler in SMART COOKIES on a First Come, First Serve basis. All booth scheduling from this point on will be handled exclusively through the Booth Scheduler. Once a booth has been completed, the troop can schedule another booth in the Booth Scheduler, as long as the total active booth count doesn’t exceed 30 booths.

Cancelling Booths: It is imperative that troops cancel the booths in the Booth Scheduler that they are not going to use as soon as they are

aware they will be unable to use it. This is very important so that another troop looking for a booth can schedule that

spot, even if at the very last minute. When troops need to cancel a booth, the Troop Cookie Coordinator must cancel it through the Booth Scheduler in SMART COOKIES. Do not simply advertise that you are cancelling a booth through social media! After the booth is released in SMART COOKIES, you may then post that it is available.

Questions About Booths If you have any questions or concerns before, during or after your booth, be sure to contact the Regional Booth coordinator. Do NOT ask the store manager.

Where You Can Sell Troops are allowed to set up their scheduled booths at the store entrances/exits, per the council’s agreement with the store

manager. Troops can place signs at parking lot entrances but cannot set up their booth at the parking lot entrance, driveway,

street median, or landscape. Troops or parents are NOT permitted to sell cookies out of the trunk or back of their car. (You can’t

sell stereos out of the back of your car, so likewise, you can’t sell cookies out of the back of your car, or your horse trailer, or on

the freeway entrances.)

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Booth Hours Booths will be scheduled as follows (dependent on store restrictions):

Monday through Friday: 1:00pm through 8:00pm

Saturday and Sunday: 8:00am through 8:00pm

*Daisies cannot sell after dark!

Booth Staffing A minimum of two adults and two Girl Scouts must be present at all times during troop booth sales, (unless you are a Senior

or Ambassador girl scout who has permission for a 1 to 1 booth.). One adult must be registered and cookie trained or on-line

cookie booth trained. The second adult can be a mom, dad, grandparent, or any responsible adult over the age of eighteen.

1 to 1 Cookie Booths for Seniors and Ambassadors ONLY This program ONLY applies to girls who are Seniors and Ambassadors and their cookie booth trained adult.

Older girls, Senior and Ambassadors ONLY, may work 1 to 1 booths. All 1 to 1 booths must be assigned by their troop, meaning the troop attended the live lottery, or was assigned through

the SNAP lottery, or scheduled the booth in SNAP. Once the booth has been assigned to the troop, the Coordinator may then assign the 1:1 booth to the girl in the troop.

All cookie booth guidelines must be followed. Older girls must work in a full uniform, meaning white shirt, khaki pants, and sash or vest. Uniform must be worn to

insure no confusion that a “girl” is present. 1 to 1 booths will display a Council provided poster at their booths at all times.

Setting-Up and Closing Down Your Booth Begin and end on time. If you arrive early: be respectful of the troop scheduled before you so that you don’t interfere with their

sales. Likewise, be prepared to depart when your scheduled time is up. When arriving for your shift, sales PRIOR to your

scheduled starting time are THEIRS; sales AFTER your scheduled starting time are YOURS! When ending your shift: sales

PRIOR to your ending time are YOURS; sales AFTER your ending time are THEIRS. You can finish the sale that you are working

on, but all additional sales belong to the next troop. If a customer promises to buy cookies on their way out but doesn’t leave prior

to your ending time, then you forfeit the sales to the next troop. We are sisters in Girl Scouting at all times. Although it may take

you time to pack up your booth, the area must be cleared so that the next troop can begin selling immediately when their time

begins.

During Your Booth Bring your own equipment and supplies. Use a covered table to display your cookies, and use publicity posters, troop

banners, etc., for your display. Always keep boxes/cases off the ground, even when setting up or breaking down your booth. Utilize wagons, milk crates

or other platforms. Empty cases are NOT allowed to be used for this purpose, as it cannot be verified that they are empty. DO NOT use the location’s shopping carts to store inventory or booth items during the booth.

NEVER GIVE COOKIE SAMPLES to customers as it is against California Health Department regulations. Girls AND adults should wear Girl Scout appropriate attire (Uniform vest or sash/Troop t-shirt preferable). Girl Scout

membership pins should always be worn. Be conservative; no short-shorts or low cut shirts! Siblings and pets MUST be left at home. Tag-a-longs (non-registered Girl Scouts) are not allowed at a booth

sale. Girls should take their breaks away from the booth and NEVER eat at a booth. Do NOT allow girls to block store entrances or exits. Customers should be approached only upon exiting the store.

Abide by store rules! Leave your area clean by taking trash bags and taking your empty cardboard cases with you. Do not leave them at

the store or in the store’s trash cans. Remember, Girl Scouts Leave No Trace!

Cookie Booths at Your Own Business NOTE: This ONLY applies to Coordinators and parents that OWN their own business. It does NOT apply to a parent or Coordinator

who works at the business but doesn’t own it. If a Coordinator or parent (ONLY, not a relative or friend) owns a business and

wishes to have their Troop sell cookies there, they can do so under the following guidelines:

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Booth coordination and scheduling will be handled through the Regional Product Sales Team. Owning a business does

not allow you to create your own booth sale hours or dates. All Council booth guidelines must be followed regardless of

ownership.

A “Booth Sale Authorization Form” must be submitted and approved.

All Cookie Booth Guidelines and limits apply.

The location CAN be used exclusively by the troop but MUST be shared with all girls in the troop.

Girl and adult ratios apply; minimum of two girls and two adults must be present at each booth.

Cookies CANNOT be displayed on the counter when the troop isn’t scheduled for a booth during that time.

Crediting Booth Sale Cookies to Girls Being “Honest and Fair” is the Girl Scout way and must be kept in mind when crediting booth cookies to girls. Booth sales he ld

the first weekend generally have higher sales than those held on the last weekend. If booth sales are distributed individually

instead of collectively, the girls selling at booths later in the sale are at a disadvantage. In addition, in the interest of “fairness”, we

are teaching our girls business skills, meaning everyone works “The Store”; the cookie booth is their store front. Equal distribution

ensures “The Store” is operated in a professional manner.

Because some booths generate a lot more sales than others, the fairest way to distribute cookies is on an average. This is

accomplished through the use of a “Booth Calculator” which the Troop Cookie Coordinator uses to track sales. The Booth

Calculator calculates the box per hour sales average and then applies it to the number of hours that each girl works at cookie

booths. Always, honest and fair.

It isn’t honest and fair to give some girls double-time (for any reason), and is therefore NOT allowed. Additionally, girls

may not receive any time for hours they are not present and working a cookie booth, including when parents work a

cookie booth without their child.

All troops must utilize the “Booth Calculator” spreadsheet to calculate how many boxes each girl gets credit for selling or have an

agreed method of distribution. The Troop Cookie Coordinator must submit a copy of their “Booth Calculator” at the conclusion of

the sale. If the Troop Cookie Coordinator is not able to access Microsoft Excel in order to use the “Booth Calculator” then a

reasonable facsimile may be used.

Troops that choose to utilize a different way to credit girls for their booth sales must have the method pre-approved and have the method agreed upon by all members of the troop. Please note this does not allow for troops to break the rules just because there is a signed document. This means that “paying” parents with booth credit for their time worked is ILLEGAL. Your troop cannot approve an illegal arrangement, and the troop signatures do not make it ok.

After each booth, the Product Coordinator inputs the girls that worked at the booth, the number of hours that each girl worked,

and the total number of boxes that were sold by flavor. The “Booth Calculator” does the rest! Each time the data is added, the

“Booth Calculator” recalculates the total number of boxes that each girl gets credit for selling.

If you need to calculate the number of boxes each girl gets credit for manually, follow these guidelines. These calculations will

have to be submitted at the conclusion of the sale in place of the “Booth Calculator” spreadsheet.

1. Add the TOTAL number of booth hours that the girls worked collectively.

2. Add the TOTAL number of boxes sold at the booths.

3. Divide the TOTAL number of boxes sold (#1) by the TOTAL booth hours (#2). This will give you the PER HOUR

AVERAGE of boxes sold.

4. Figure the total number of hours that each girl worked at booths. This will give you the GIRL’S TOTAL BOOTH

HOURS.

5. Multiply each GIRL’S TOTAL BOOTH HOURS by the PER HOUR AVERAGE. This will give you the number of boxes

NOTE: If a troop has a different method of distributing booth cookies, they must put the method in writing and have all girls

and parent’s sign that they understand and agree to the chosen method BEFORE the sale begins. This is something that

needs to be done at parent/ girl training. The agreement must be turned in at paper push. Please note this does not allow

for troops to break the rules just because there is a signed document. For example: “paying” parents with booth credit for

their time worked is ILLEGAL regardless of your troop approving it with signatures. REMEMBER, Honest and fair. It isn’t

honest and fair to give some girls double-time (for any reason), and is therefore NOT allowed.

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Transferring Booth Sale Cookies to Girls in Smart Cookies There are two methods for transferring booth cookies to girls in Smart Cookies. However, one method, the “Smart Divider” is a little glitch so we advise against using it. Booth cookies must now transferred by variety. A new Booth Calculator form is currently being developed and tested to help you with these calculations and will be provided to you before the sale begins. The recommended booth transfer method is by using the standard transfer menu: Enter the qty in the “booth” column using the information from your booth calculator form. Repeat for each girl.

Mid-Sale Inventory Report Halfway through the sale, troops MUST submit an inventory of their unsold cookies. The purpose of this form is to ensure that

troops have enough resources available to sell the remainder of their cookies. Prior to the “Mid-Sale Inventory Report” being due,

all girls should be contacted to see how many boxes of unsold cookies each girl has. These boxes must be included in the

inventory. Instruct parents that March 1, 2018 is their last opportunity to return any unsold cookies to the troop. Cookies must be

in good and sellable condition.

The “Mid-Sale Inventory Report” must be completed via online Wufoo form by February 21, 2018. The form can only be

submitted via online Wufoo (NO paper forms or emails accepted).

Ensure that you have adequate booth sales remaining to sell your entire inventory. If you need additional booth sales, this is the

time to schedule them in SMART COOKIES. Communicate problems early. This form will help you spot any problems and ask for

help as needed. DO NOT wait until the end of the sale to ask for assistance. Troops who do not submit their “Mid-Sale Inventory

Report” by the February 21, 2018 deadline will be restricted from picking up additional cookies from the cupboard or submitting

Bad Debt at the end of the sale.

NOTE: Indicating that your Troop needs help trading or transferring cookies does NOT relieve your Troop’s responsibility to sell

the cookies that you chose to order/ pick-up. Your Product Sales Regional Team will give you suggestions as to how to

proceed, but will NOT “fix” your problem for you. With 3+ weeks remaining in the sale, you need to rally the girls and

parents in your troop, re-group, re-evaluate, and establish a plan to sell the remainder of your cookies. This should be

discussed in your Parent/ Girl Training before the sale begins.

Parents Returning Cookies to the Troop Since the cookies haven’t been sold when they are distributed to the girls, the girls have a window in which they CAN return cookies to the troop. (Keep this in mind when placing an Initial Order and any cupboard orders- always check with the families first). The deadline for girls to return cookies to the troop is March 1, 2018 and troops must accept them back. However, they must be in undamaged sellable condition. After March 1, 2018, the parent or guardian will become financially responsible for the cookies. This deadline still gives the Troop plenty of time to sell the returned cookies during booth sales. Since the Cookie Sale is a TROOP function, the cookies that are returned to the Troop become the property of the Troop and the

responsibility of the ENTIRE troop to sell, not the leader/coordinator. Once cookies are returned, it’s time to re-evaluate the troop

sales strategy (with all girls and parents/ guardians) to ensure that all cookies are sold. COOKIES CANNOT BE RETURNED TO

COUNCIL. You may have cookies that were returned to the troop but the troop is still responsible, meaning now we all

work as a team to bring success to the troop. Parents returning cookies to the troop does not relieve the parent or the

girl from the responsibility of assisting the troop to sell the cookies.

Clean-Up Inventory Report To help troops with unsold inventory, we use the “Clean-Up Inventory Report.” The “Clean-Up Inventory Report” is due by

March 2, 2018 and must be completed via the online Wufoo form. Knowing your on-hand troop inventory on this date is important

because you have three full weekends before the end of the sale to sell the remaining inventory. Knowing is half the battle. Troops

should make every attempt to sell their cookies BEFORE the end of the sale, as unsold cookies CANNOT be paid for with troop

funds, CANNOT be sold after the sale end date, and CANNOT be returned to Council. Be sure to indicate ALL unsold cookies as

well as the troop’s plan to sell them. Troops with large amounts of excess inventory will be contacted by their Regional Team to

discuss a plan to sell, trade, or transfer the remainder of the cookies. Also, be sure to indicate any problems with collecting funds

from parents. Troops who do not submit their “Clean-up Inventory Report” by the March 2, 2018 deadline will be restricted from

picking up additional cookies from the cupboard or submitting Bad Debt at the end of the sale.

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NOTE: Submitting a clean-up report does not alleviate Troops of their financial responsibility. It is the troop’s responsibility to

continue to attempt to sell their cookie inventory.

I CARE Program The I CARE program is designed for customers to purchase cookies to be sent to deployed military, food banks, homeless shelters, etc. Through the regional I CARE program, customers can choose to donate to select organizations in their immediate region. The girls accept payment for the cookies at the time the customer places the I CARE order. Many customers will donate their change from the cookies they are purchasing. This money can be used to purchase I CARE cookies. If it’s not in $5.00 increments, then the money can be combined with other customer’s donations until they have enough for a box. Every box counts! Troops will be given I CARE customer receipts to use, should a customer request one. Receipts can be duplicated as necessary. These receipts are for the customer’s records only, and do not need to be turned in at the end of the sale UNLESS the customer is designating that the cookies be delivered someplace OTHER than to the Military. The Military is our default for all I CARE donations. I CARE is tracked in ABC Smart Cookies two ways. If you retain physical boxes of cookies for I CARE donations, they are transferred as regular inventory to your girls and turned in to the council cupboards the last week of the sale for distribution. But you do not need to set aside your physical inventory. You can place a virtual Cshare order in ABC Smart Cookies to add the the boxes to a girl and troop totals. Council then orders product for the virtual Cshare orders and distributes to our community partners on your behalf.

NO Returns to Council Once troops receive their cookies, they are NOT able to return them to Council. Troops are encouraged to utilize the Cookie

Cupboards often rather than picking up large amounts at one time, so that they don’t get stuck with unsold cookies at the end of

the sale. Remember, cookies may be returned from girls back to the Troop up until March 1, 2018 so be sure not to pick-up too

many cases from the Cupboard.

Trades Cookies in any quantity/variety may be traded from troop to troop at any time throughout the sale without completing any paperwork

or creating a transaction in SMART COOKIES, as long as it is an even trade.

Full cases of same flavor cookies may be traded at Cookie Cupboards beginning March2, 2018. Mixed cases may be traded at

the Cupboards beginning March 10, 2018. Cookies MUST be undamaged and in sellable condition. There is no paperwork

necessary for Cupboard trades. Gluten Free Trios are NOT tradable at cupboards for any reason.

Damaged Cookies If a troop receives a damaged box of cookies, they can return them to a Cookie Cupboard for replacement. However, this is ONLY

if the cookies have been received in that condition. Cookies that have been left in the rain, left in the sun, dropped, or that have

the perforated top opened when pulling them out of the cases, will NOT be exchanged.

If a customer claims that they received a damaged box of cookies, replace them, no questions asked, regardless of who/ where

they purchased them. Take the damaged box to any GSSGC Cookie Cupboard for replacement.

Troop to Troop Transfers Full or mixed cases of cookies (in quantities of twelve boxes only) may be transferred from one troop to another troop. The troop

receiving the cookies then becomes financially responsible. Troop proceeds go to the troop receiving the cookies. Keep

accurate records of Troop to Troop Transfers in case of discrepancies at the end of the sale. Both troops must agree to the transfer.

This can be done via a Troop to Troop Transfer form, email, text, or a hand-written note. The receiving Troop Cookie Coordinator

should enter the transfer into SMART COOKIES via Troop to Troop transfer menu.

Stay in contact with your Product Sales Regional Manager in regards to excess inventory. They can help you with trades between

troops. Your “Mid Sale Inventory Report” and “Clean-Up Inventory Report” is your tool for tracking your troop inventory.

COMMUNICATE the need for help!

*Any and all transfer disputes without documentation will be VOID.

NOTE: Always be aware of the UOM (Unit of Measure) when doing transfers in SMART COOKIES. The system will tell

you if you are transferring by package or by Case.

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Girl to Girl Transfers within the Troop Girl-to-Girl transfer forms must be filled out when a girl is gifting her boxes to another girl, and the boxes given will change the girls’ rewards levels and top seller status. This form has been created because far too often, the end of the sale cookie box shuffle can affect a girl’s rewards and the families are unaware that this is going on. This form will insure all parties involved with the box transfers are aware and agree that rewards are being affected by the transfer. This form is due at Paper Push along with girl totals reports that show the before and after totals.

No Selling Cookies After the Sale Ends The Cookie Sale runs from January 28, 2018 through March 18, 2018. The Girl Scout Cookie Sale is so successful, in part, because the cookies are only offered for 6 to 8 weeks of the year. Selling cookies after the March 18, 2018 sale end date undermines the integrity of the sale and girl’s efforts. Whether these cookies are unsold, or paid for and being re-sold, it is absolutely NOT allowed. All rewards are calculated on cookies that the girls sold DURING the sale, not on cookies still waiting to be sold.

Handling NSF Checks If a check fails to clear the bank and is returned as Non-Sufficient Funds (NSF), it is the troop’s responsibility to make every effort

to collect from the customer. Council no longer covers the NSF’s for bounced checks. Accept them with great caution.

Counterfeit Money If you receive a counterfeit bill you will need to contact your Product Sales Regional Manager immediately. A “Documentation of

Unpaid Monies Report” must be completed for the counterfeit bill, waiving the troop’s responsibility for that dollar amount.

Counterfeit bills are either turned into the police department or seized by the bank. In either case, be sure to get a receipt or seizure

report in exchange for the counterfeit bill. This receipt must be attached to the “Documentation of Unpaid Monies Report”.

NOTE: Council will ONLY accept $20’s or less as bad dept. We will no longer cover counterfeit $50’s or $100’s. We suggest you

never take bills this large.

Financial Delinquencies Volunteers handling funds are legally accountable for forwarding proceeds from the sale of cookies. Girl Scouts of San Gorgonio

Council reserves the right to take any legal action it deems necessary. If there is an outstanding debt by the troop, the Coordinator’s

position may be in jeopardy.

If a Troop or individual is found not to be in good standing, they will not be allowed to participate in the cookie sale until their

situation has been cleared. There are three types of delinquencies and ways of handling the delinquency. Call the Council

Finance Department if there are questions.

If the Troop Leader, and therefore the Troop, is delinquent, the entire Troop may not participate in product sales unless

there is a new Troop Leader. If there is a new Troop Leader, the former Troop Leader who was responsible for the

delinquency may not participate.

If the Troop Cookie Coordinator is delinquent, then the Troop Cookie Coordinator may not participate in future

product sales. The troop may participate provided they have a different Troop Cookie Coordinator.

If a parent/ guardian is delinquent, the girl’s participation is limited to troop booth sales where the product and the money

do not become the responsibility of the delinquent parent/ guardian.

NOTE: Troops with outstanding debt may have their proceeds withheld until an audit is performed. This is to be

determined on a case by case basis at the discretion of the Finance Department.

Documentation of Unpaid Monies Report Documentation of any payments that parents still owe the troop by the end of the sale MUST be documented as Bad Debt.

All efforts should be made to collect the debt before submitting it to Council. The Troop Cookie Coordinator should call the family

and discuss the problem. He/ she should arrange for payment if possible and alert the Troop Leader and the Product Sales

Regional Team.

ALL documentation of bad debt MUST be submitted ONLINE via a wufoo form before the Regional Paper Push. Troops that fail

to submit bad debt will be held financially responsible. When filling out your “Documentation of Unpaid Monies Report”, be sure to

complete ALL information requested. Your “attempts to collect” should be as specific as possible. Include dates, conversations,

meetings, emails, texts, and/or notes.

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Troops MUST have the following to document the unpaid debt: Signed Girl Permission Slip giving the girl permission to participate in the sale.

Receipts signed by a parent or guardian documenting that the adult took possession of the cookies.

Receipts signed by a parent or guardian documenting any payments that they made.

Any correspondence or communication records documenting collection attempts.

Email confirmation with printed Documentation of Unpaid Debt form submission

Council does not accept police reports in lieu of payments. If product or money is stolen, this dollar amount must be turned in to

their homeowners or car insurance agency. They are financially responsible for the debt. For this reason, it is critical that you

make deposits regularly and not hold onto large amounts of money. Also, DO NOT leave product in the car.

Troops are not obligated to pay for uncollected funds that are properly documented. However, the troop is not eligible to keep troop

profit from uncollected funds. When filling out the “Documentation of Unpaid Monies Report” the amount owed is the total dollar

amount of the unpaid products (do not deduct troop profit). For example, if a girl has not paid the troop for 25 boxes of cookies,

then the amount on the “Documentation of Unpaid Monies Report” should be $125 ($5.00 x 25). The Troop did not sell the cookies

and are not entitled to the troop profit. The $125 in bad debt will be removed from the girl as well as the troop and placed in a bad

debt holding area.

This process removes the responsibility of the troop to continue their collection attempts. Council staff will follow up on delinquent accounts and if necessary, send to collections. However, if the bad debt is paid within the fiscal year (prior to September 30th), the proceeds from the bad debt will be deposited by council into the troop account via ACH transfer. into the troop bank account. If the bad debt is not paid prior to the end of the fiscal year, the troop proceeds are forfeited.

NOTE: BAD DEBT EXCEEDING $300 WILL BECOME THE RESPONSIBILITY OF THE TROOP if constant and regular

communication with council is not made. Failure to supply accurate info or supplying fraudulent info which

results in Council’s inability to collect bad debt may cause the bad debt to revert back to the troop. ALL above

documentation MUST be attached to bad debt forms. Council receiving your submission of bad debt does NOT

equal Council accepting the debt and relieving your Troop of responsibility. Council finance department will

determine if the bad debt has been filed successfully and approved.

Closing Out Your Sale Your sale must be closed out by March 21, 2018. The following tasks must be completed:

Confirm that the total number of cookies that SMART COOKIES shows as your troop being responsible for, is correct.

Make sure that all of the cookies sold at cookie booths are entered in your “Booth Calculator” with a copy to be submitted

during the Paper Push.

Transfer all of the booth cookies from your troop inventory to the girls as per your “Booth Calculator.”

Calculate all I CARE Cookies and enter a Virtual I CARE re-order if necessary.

Make sure that your Troop inventory is at zero, unless you have bad debt (see bad debt section).

Enter all of girl payments into SMART COOKIES. Girl balances due should all be zero unless you are submitting

“Documentation of Unpaid Monies.”

Complete the “Rewards Report” by creating the recognition order in SMART COOKIES.

Deposit all remaining funds.

IMPORTANT: You must bring your bank statements to paper push HIGHLIGHTING all cookie deposits made during the

sale and Swoop & Sweep payments cleared. Make sure you deposit all cookie monies separate from any other troop

business deposits (e.g. Troop Dues etc.)

Rewards Report in SMART COOKIES A Rewards Report from SMART COOKIES must be completed in order to receive your Troop’s rewards. Refer to the “SMART

COOKIES Troop User Guide”. The Rewards Report must account for every box of cookies your troop received:

Initial Order

Cookies Received at Cupboard

Troop to Troop Transfers

Cookies Returned by Parents

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Be sure that you have assigned all of the cookies in troop Inventory to the girls before running the report. Rewards are ordered

directly from reports generated from SMART COOKIES. If you have not assigned boxes of cookies to the girls by the deadline of

March 21, 2018, this could cause your troop’s rewards to be delayed.

Double-Check the Troop Rewards Report! You will only receive the exact number of patches and rewards listed in your totals. If

the quantities are wrong, then your rewards will be wrong. This is YOUR responsibility as the coordinator to ensure it is correct,

reach out to your Product Sales Regional Team for help if things do not appear to be correct. Not all items are in the Smart Cookies

recognition plan. Walkabout and PGA rewards are calculated outside of the Smart Cookies System

NOTE: There is a maximum of 3 volunteer patches per troop given by Council. Additional patches may be purchased at Council

retail shops. NO EXCEPTIONS!

End of Sale Paper Push All troops MUST attend Paper Push. Any troop that does not attend paper push will incur a penalty of 1¢ per box of their total

sales from their proceeds. Troops will verify their ADDITIONAL PROCEEDS if applicable and their final payment due to Council.

The following items will be due during Paper Push:

Cookie Booth Calculator (ALL Troops)

I CARE Distribution Form (1 per troop, showing any physical I CARE turned in to MEGA Cupboards).

I CARE Customer Receipts (IF customer indicated somewhere OTHER than the military or those partners indicated).

Documentation of Unpaid Monies Form with ALL supporting documents (if applicable).

Girl-To-Girl Transfer form (if applicable).

Troop Roster showing all selling girls registered (all troops)

Copy of bank statements with Cookie deposits and cleared Sweeps highlighted.

Receiving Troop Rewards You will receive your Troop Rewards Report, Cookie Dough Cards, and Girl Rewards at your Region’s Reward Distribution Day.

Your Troop Rewards Report (signed by each parent) and any undeliverable rewards/ Cookie Dough Cards are due back to council

by June 2018. Volunteer patches will not be distributed until Reward Reports are returned with any undeliverable rewards.

If this report is not returned and you have unclaimed rewards in your possession and or parents claim rewards were not given,

your troop will become financially responsible for recreating these rewards. Cost of recreating the rewards will be at market value.

It is important that rewards report and unclaimed rewards are turned in at your June Membership Paper Push so that your troop is

not held financially responsible for rewards.

NOTE: Each individual parent/ guardian must sign for their daughter’s Cookie Dough Card and Rewards.

Cookie Dough Cards The Cookie Dough Card is designed to be earned and used by the individual girl. It is separate from troop proceeds, which are earned by the troop to support activities and projects. Cookie Dough Cards are not to be accepted for troop dues or to become part of the troop treasury.

NOTE: The parents must sign to acknowledge receipt of their daughters’ Cookie Dough Card and rewards. Please note the Cookie Dough Card expiration date printed on the card.

Cookie Dough Card Guidelines Check the Cookie Card for its expiration date. THERE WILL BE NO EXTENSIONS OF COOKIE DOUGH CARDS!!

IDEA: Set a reminder in your phone before the expiration date printed on the card. Treat the Cookie Dough Card as if it were money. Cookie Dough Cards are not transferable without written

documentation from parent and girl. Written documentation from the leader is not valid documentation to complete

transfers.

Cookie Dough Cards cannot be redeemed for cash!

Membership: Cookie Dough Cards cannot be used for the annual Girl Scout Membership fee with the exception of

Ambassador Girl Scouts who are graduating from High School and purchasing their Lifetime Memberships.

Council Events/Camps/Trips: Cookie Dough Cards may be used toward the fees of any San Gorgonio Council

sponsored event such as, day camp or resident camp listed in the Southern California Girl Scout Council’s Camp

Brochure, Destinations, Older Girl Extended Troop Trips, or Bridging Junior to Cadette Trips. Please Note: Requested

refunds for event/camp/trip fees paid with Cookie Dough Cards are refunded back to the Cookie Card.

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Cookie dough may not be used for programming from another council with the exception of camps. Resident Camps

must be ACA accredited to use Cookie Dough.

ETT (Travel): Girl Scouts may bank Cookie Dough with council to apply towards an approved ETT they have on file.

This can be used for an individual trip, a troop trip, or a school trip as long as it meets GSSGC qualifications. Learn more

by contacting our trooptravel@gssgc.org.

Bridging Junior Girl Scout Troops may use ONE year’s Cookie Dough Cards for an approved Bridging Extended Troop Trip (San Francisco Bridging Event).

Older Girl Troops (Cadette/Senior/Ambassador) are able to apply earned Cookie Dough Cards toward Council approved Extended Troop Trips. The girls are able to accrue 3 years of Cookie Dough Cards.

School Package: Girl Scouts may bank Cookie Dough with council to purchase their School Package itemswhich

include: Yearbooks, PE Clothing, ASB Cards/Packages, Cap & Gown, Class Ring, Senior Photos, Letterman’s Jackets,

Graduation Announcements/Invitations, Drivers Ed Courses and even College Books for our Graduating Seniors. Learn

more on our Website under “School Package” or email productsales@gssgc.org.

Girl Scout Council Retail Shops: Cookie Dough Cards may be used to purchase Girl Scout Uniforms, Sportswear,

Handbooks, Girl Scout Accessories, etc., from the San Gorgonio Council Retail Shops, and via the San Gorgonio Council

online system. Cookie Dough Cards cannot be used to purchase gift certificates. Learn more on our website, gssgc.org.

Please Note: Requested refunds for merchandise paid with Cookie Dough Cards are refunded back to the Cookie Card.

Whistle Blowers In an attempt to be sure that all complaints during the Cookie Program are legitimate and in the Girl Scout spirit of honesty and fairness, the following guidelines have been implemented:

Third-party complaints will not be accepted. The person with the complaint must be the person who saw it, heard it, read it, or was directly involved in it.

You must be willing to put your complaint in writing and sign your name. You must be willing to back up your complaints with examples. Random, vague complaints will not be accepted. If you are going to lodge a complaint, you must be willing to face your accused. Accusers will no longer be kept

confidential.

No Troop Divorces during the Sale Unfortunately, the Cookie Sale often brings out both the best and the worst in adults. The end result often means troops wanting to split. This is often because of differences of opinions regarding how the leader is running the sale, especially in the way cookies are being credited and how the proceeds will be spent. However, this discord within the ranks can be emotional to the girls and detrimental to the troop. For these reasons, Troops MAY NOT divorce, separate, or split-up during the sale. Troops experiencing problems should contact their Membership Teams immediately. The Team will help to resolve the situation until permanent solutions can be agreed upon after the sale. As part of the “Troop Product Sales Coordinator Agreement,” the Troop Product Sales Coordinator agrees that “from Mega Drop to final Swoop & Sweep, no troop may divorce.”

NOTE: If things in a troop progress to the point that they can no longer work together, then the troop sale will come to an immediate stop. The balance due will be withdrawn from the troop bank account and their sale will be officially finished. At that point, the situation will be turned over to Membership staff.

If a Girl Transfers Out during the Sale If a girl chooses to leave a troop during the sale, the cookies she has sold must be paid and the unsold can be returned, AS LONG AS this occurs before the cutoff date for parent returns. If this occurs after cookie returns are allowed, the new troop must be willing to accept the transfer of unsold cookies into their troop. Funds or proceeds never follow a girl, as troop proceeds belong to the troop and never become the property of an individual Girl Scout.

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ADULT Code of Conduct Unacceptable behavior by a volunteer, adult chaperone, parent or guardian as listed below, may result in immediate suspension or termination of any involvement in Girl Scouts:

a) Willful violation of Council or National Girl Scout Policies. b) Willful creation of discord. c) Willful damage and/or misuse of property. d) Violence of any kind. e) Child Abuse – Neglect, physical injury, emotional maltreatment to include verbal and/or sexual abuse. f) Illegal Drugs – Use, sale, possession or being under the influence of illegal drugs at a Girl Scout sponsored event. g) Improper conduct while under the influence of prescription drugs, including but not limited to transportation of girls while

on a controlled substance. h) Alcohol – Use or being under the influence of alcohol is prohibited at all girl programs, activities, and events. i) Smoking – Smoking in non-designated areas or in the presence of girls is prohibited. j) Firearms/Ammunition/Weapons - no firearms or weaponry shall be in possession of, on the person or in a vehicle, of any

Girl Scout member or non-member accompanying them UNLESS the person is a sworn Peace Officer. k) Inappropriate, abusive, profane or offensive language. l) Any inappropriate conduct, behavior or acts during Girl Scout Activities. m) Willful misuse of Council and/or troop/group funds. n) Refusal to submit an accurate and timely Financial Report. o) Failure to fulfill the conditions of the volunteer agreement and/or the volunteer position description. p) Falsification or significant omissions of any information on the Volunteer Application form and/or council records. q) Harassment or intimidation, including sexual harassment or abusive behavior that creates a hostile environment. r) Failure to maintain a positive representation of Girl Scouts of San Gorgonio and GSUSA at all Girl Scout related

activities and events. s) Adverse results from a criminal history background check.

Any volunteer will be automatically discharged if a registered sex offender becomes part of their household.

GIRL Code of Conduct Girl Scouts are held to the highest standards in the community. Girls are highly visible to the public while wearing their Girl Scout uniforms and selling cookies. Therefore, their behavior is very important to the Girl Scout movement. Girls are representing a world-wide organization and must act accordingly. Poor behavior can jeopardize the potential to conduct cookie booths at that location in the future.

a) Girls should great their customers in a friendly manner. b) Girls should always be polite. c) Girls should always say “Thank you,” after the sale. d) Girls should be gracious when someone isn’t interested in buying cookies. e) When helping a customer, girls should not argue about who gets to show them the cookies or collects the money. f) Girls should not eat or drink in front of customers. g) Girls should not text or use the internet while working at a cookie booth. h) Girls should help to set-up, re-stock, and tear-down the booth. i) Girls should not block doorways; always stand off to the side. j) Girls should ALWAYS ask customers if they want to buy cookies on their way OUT of the store, NOT on their way in. k) If chairs are provided, girls should stand up when talking to customers. l) Girls should never be yelling, screaming, running, climbing on rides, sitting on store displays, or being a nuisance to

customers. m) Girls should ALWAYS follow the Girl Scout Promise and Law.

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Southern California Council Border Treaty The four Southern California Girl Scout councils agree to train all troops and volunteers involved in the 2017 Cookie Program in accordance with these operating principles, and in compliance with GSUSA’s Safety Activity Checkpoints and Volunteer Essentials.

Guidelines Girls must not take orders, or distribute direct cookies in hand, until their own council’s respective start date. Girls must follow the start date for the council that they are members of, even if they reside in another council’s

geographic domain. No early selling under any

circumstances. All girls must adhere to

universal rules (e.g., proper uniform, adult presence requirements).

Cross-Border Allowances Selling cross-border is allowed on an exception basis. Cross-border selling begins on the same day as their own council’s start date, as above, and with these cross-border conditions:

Family: Troops can sell to family, and to family’s neighbors.

Friends: Immediate friends are OK. The neighborhoods your friends live in cannot be defined and you are prohibited from selling product there.

Workplace: In the parent or guardian’s immediate workplace only; no friend’s nor family’s workplaces. (e.g. Grandma Mary’s workplace is off limits).

girl scouts of san gorgonio

gssgc.org • 800.400.GIRL