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Course 2Course 2Cooperative Conflict Cooperative Conflict ResolutionResolution

Instructor: Graham McDonaldInstructor: Graham McDonald

Describe the instinctive, often destructive neurophysiology that challenges our ability to deal with conflict, and the chosen, supportive neurophysiology, that a cooperative conflict resolution can induce.

Describe the shifts required for a cooperative conflict resolution approach

Analyze advantages and disadvantages of different conflict styles.

Demonstrate the cooperative process.

Demonstrate balance between listening and talking.

Course Learning Course Learning ObjectivesObjectives

  InstinctiveInstinctive (genetically programmed) response to (genetically programmed) response to

conflict - triggers our limbic system and emotional conflict - triggers our limbic system and emotional responses in the brain and prompts immediate release responses in the brain and prompts immediate release of adrenalin (triggering fight or flight response), of adrenalin (triggering fight or flight response), cortisol (elevates our stress levels), and may be cortisol (elevates our stress levels), and may be affected by testosterone, which stimulates aggressionaffected by testosterone, which stimulates aggression

  Chosen or learned responseChosen or learned response- which seeks to - which seeks to

understand what is going on for the other person - understand what is going on for the other person - prompts the release of oxytocin, which instills trust prompts the release of oxytocin, which instills trust and a “friend/befriend” response. Endorphins and a “friend/befriend” response. Endorphins reinforce cooperative experiences with pleasure.reinforce cooperative experiences with pleasure.

Hormones -Conflict Hormones -Conflict ResponsesResponses

The Evolution Designed The Evolution Designed BrainBrain

The Limbic System The Limbic System (Emotions)(Emotions)

Sensing Sensing – What do you sense?– What do you sense? Feeling Feeling – What emotions are you feeling?– What emotions are you feeling? Thinking Thinking – What thoughts or judgments?– What thoughts or judgments? Wanting Wanting – What hopes did you have – What hopes did you have

around the conversation?around the conversation? Acting Acting - What postures, gestures, tones? - What postures, gestures, tones?

Visualize: What do you Visualize: What do you recall?recall?

Awareness Wheel

Judgment Judgment CuriosityCuriosity

Defending Defending LearningLearning

Legislating Legislating Educating Educating

Point of View Point of View ViewpointViewpoint

Person Person Problem Problem

Attitude ShiftsAttitude Shifts

Conflict Styles The Cooperative Approach

Balancing Listening &

Talking

Kraybill Conflict Style Inventory

Partner Role Play & Analysis

Scenario Analysis

My Support Page Cultural lens

Storm shifts Styles of Others

Your online Your online adventure…adventure…

Focus and Agenda Focus and Agenda

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Cooperative Cooperative Conflict ResolutionConflict Resolution

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