cooperative by design & data
TRANSCRIPT
How do we use service design to
build social value?
Noel Hatch Cooperative Council Manager
Lambeth Council@noelito
http://bit.ly/coopbydesign
Cooperative by Design
Get under the skin of the culture…
…and the lives people live
…and the values that shape their motivations and behaviours
We’re getting under the skin of people and the data…
1. Understanding our citizens better and the places they live in…
What we know about our residents
What we know about our wards
What we know about local wellbeing
What is planned for the future
2. Analysing how well our services work and the impact they have…
What we know about trends in our services
What we know about issues reported to us
What are the unit costs & benefits of services
How we compare with other areas
3. Working with citizens, staff and partners to influence behaviour
Identifying what to research
Mapping the system
Understanding behaviour
Plotting the journey Testing solutions
How can we help people…and communities build their resourcefulness?
1. Understand people’s different situations and capabilities to…
2. Develop pathways that help them build resourceful relationships
3. Help people experience and practise change together
4. Help people grow everyday practices into sustainable projects
tinkering
planting
borrowing
cooking making
playing
5. Turn people’s everyday motivations into design principles
6. Support infrastructure that connects different cultures
7. Build relationships with people designing the future…now
• How do you use data & research to understand your citizens, neighbourhoods and services?
• How do you work with local communities to design services and influence behaviours?
• How do you work with the private and charity sector to better understand trends and design services?
Noel Hatch Cooperative Council Manager
Lambeth [email protected]
@noelito
http://bit.ly/coopbydesign