coop workbook

7/29/2019 COOP Workbook

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Forms Link in this workbook

ABCDEF1F2 Form F2

G Form G

H Form H

I Form I

J Form J

K Form K

L Form L

MN

Crosswalk of prior

templates

Crosswalk of prior templates

Worksheets Link in this workbookA1 A1A2 A2A3 A3A4 A4A5 A5A6 A6A7 A7A8 A8A9 A9B1 B1

B2 B2B3 B3B4 B4B5 B5B6 B6B7 B7D1 D1D2 D2E1 E1F1a F1aG1 G1G2 G2

H1 H1M1 M1

Form MForm N

Form E

Form F1

Form AForm BForm CForm D


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Office Phone #Alternate

Phone #

Example: Pam C. Jones, Planning Example: Develop incident action plans

Command

Example: Ted Cahill, Chief CounselExample: Determine objectives & establish priorities

based on the nature of the incident.

Form A: COOP Response Team

Team Members Team Responsibilities

Authority to Implement Coop Plan

Key Executive Title/Position Email

Planning

Example: Directs all resources to carry out incident

Example: Assembles necessary documents and

Operations

Example: Kay Smith, Operations Chief

Logistics

Example: John Brown, Facility Support

Finance/Adminis

tration

Example: Beth Robinson, HR Example: Monitor cost of the incident.


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Critical Functions RTO/RPO Priority

Form B - Prioritized Listing of Critical Functions


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Employee Cascade List Email Address Work # Home # Cellular or

Pager #

Organization Head

COOP Team (from Form A)

Employee A

Employee B

Employee C

Employee D

Employee E

Key Personnel & Management

Employee I

Employee J

Employee K

Employee L

Employee M

Emergency Personnel

Ambulance/Emergency Medical

Services

PA State Emergency Operating

Center (SEOC)

Employee Emergency HotlineAlternate Facility Contacts

This worksheet is from the Maryland Emergency Management Agency (MEMA) Continuity of

Operations Planning Manual.

Police Department

Form C: Personnel Contact List (Rapid Recall List)

The Personnel Contact List is a short document with a cascade call list and other critical phone

numbers. The cascade list should include COOP team members, key personnel, organization

management and emergency personnel, both inside and outside the organization. The Point of

Contact (POC) will activate the list and initiate the first contact with the organization head and COOP

Team.

Phone Number(s)

Fire Department


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Authority Position Title Holding

Authority

Triggering

Conditions

Limitations of

Authority

In developing this list, the agency can review its pre-delegated authorities for making policy

determinations and decisions at headquarters, field levels, and other organizational locations, as

appropriate.

Form D: Delegation of Authority


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Form E: Orders of Succession

List orders of succession to key positions critical to the agencys COOP plan. Based on previous

experience, whenever possible, agencies may choose to investigate options that enable key successors

to be geographically dispersed, to ensure that succession to office can occur during any type of

emergency.

Key Executive1st Successor

Name/Position

2nd Successor

Name/Position

3rd Successor

Name/Position


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Deputate/Bureau/Division Critical Business FunctionsResources Needed Space Needed # of Staff Ne

2 telephones with long

distance service

1 Facimilie

4 Computers

Standard Power Source

0

1Bureau of Food

Distribution

0

4

Transfer of Food to

Emergency Mass Feeding

Site

320 sq. ft.

0

0

Form F1: Requirements for Alternate Work Sit


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0

0

0

0

0

0

0


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0


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Alternate Location Type of Arrangement Unmet Space Needs

Form F2: Agency Alternate Facilities

Farm Show Complex (CameronStreet, Harrisburg, PA)

MOU N/A


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Critical Service or Process Vital Record Description Form of Record

Form G: Vital Records

List those only records that are necessary for the continued operation of critical processes or

services. Records can be in electronic or paper form. Do not include records that may be

useful but are not critical to performing the service.

Critical Function: ____________________________


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Critical Function: ______________________________________________

Critical Process

or Service

Critical System

or Equipment

Networks or Servers

that Must be

Operational to

Support Critical

System or Equipment

Priority Description

Form H: Vital Systems, Equipment and Priority

List those systems and equipment that are absolutely necessary for the continued operation of critical

processes or services (i.e., computer, software, etc.). Do not include systems or equipment that may be

useful but are not critical to performing the service.


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Communication

Mode

Current Provider Alternate Provider Alternative

Mode #1

Alternative

Mode #2

Voice Lines

Fax Lines

Data Lines

Cellular Phones

Pagers

E-Mail

Internet Access

Instant

Messenger

ServicesBlackberry and

Other Personal

Digital Assistants

(PDAs)

RadioCommunication

Systems

Other

Form I: Alternative Modes of Communication

Identify current and alternative providers, and/or alternate modes of communication. Communication

systems already in place can be named as alternative modes for other modes of communication. For

example, radios could be an alternative mode of communication for voice lines.


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Item Organization

Unit

Location Quantity Maintenance

Performed By

Maintenance

Date

Communications

Equipment

Computer

Equipment

COOP Procedures

Contact Lists

Memorandums ofAgreement

Map to Alternate

Facility

Vital Record

Office Supplies

Other (List)

Form J: Organizational Go Kit Contents and Maintenance List

COOP Plan


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Training

Components

Training Type Targeted Staff Whose Responsibility? Frequency Date Scheduled Da

Example: COOP

Awareness

Online - FEMA

IS-546

Implementation

Team

Executive Leadership Annually 9/18/2002

Whose Responsibility? Frequency Date Scheduled Da

COOP Program

Manager

Annually 6/15/2003

COOP Program

Manager

Annually 8/30/2003

Whose Responsibility? Frequency Date Scheduled Da

HR Office Semi-Annually 10/22/2000 1

Records Coordinator Annually 11/15/2001 1

Form K: Training, Testing and Maintenance

Training

Testing Components

Testing Example - Table Top Exercise with Executive Leadership

Example - Functional Exercise (Alternate Site Relocation)

Maintenance Components

Maintenance Example: Update Call Trees

Example: Update Vital Records Schedule


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Activity Tasks Frequency Date Required Date

Completed

Review entire plan

for accuracy

Incorporate lessons

learned and changes in

policy and philosophy

Manage distribution

of plan updates

Obtain names of

current incumbents and

designated successors

Update Delegation of

Authorities

Update and revise

checklists

As needed

Ensure annual

update/validation

Annually

Update rostering

all positions

Confirm/update

information on rostered

members of COOP Teams

Monthly or quarterly

Qualificationsdetermined by COOP

Leaders

Issue appointment

letter and schedule

member for orientation

Check all systems

Verify access codes

and systems

Cycle supplies and

equipment as needed Review for currency

and new needs

Incorporate changes,

if required

Obtain signature

renewing agreement or

confirming validity

Form L: COOP Plan Maintenance

Maintain

alternate work

site readiness

Quarterly

Review and

update

supporting

Memoranda of

Understanding/

Agreements

Annually

Checklists

Appoint newmembers of the

COOP Team

As needed

Plan update and

certification

Semi-annually

Maintain and

update Orders of

Succession

As-needed


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Activity Tasks Frequency Date Required Date

Completed

Form L: COOP Plan Maintenance

Train users and

provide technical

assistance

Monitor volume/age

of materials and assist

users with cycling/

removing files

Provide an

orientation and training

class

Schedule

participation in alltraining and exercise

events

Brief officials on

COOP

Brief each official on

his/her responsibilities

under the COOP

Conduct internal

exercises

Semi-annually

Conduct joint

exercises with local,

regional, and/or state

agencies

Annually

Support and

participate in interagency

exercises

Annually or as

needed

Maintain

security

clearances

Obtain, maintain and

update appropriate

security clearances

Ongoing

Plan and

conduct

exercises

Orient new

policy officials

and senior

management

Within 30 days of

appointment

Train new

members

Within 30 days of

appointment

Monitor and

maintain

equipment at

alternate sites

Ongoing


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Criteria Yes No N/A Comments

Plan includes a statement why COOP is

important to the organization

Provide for capability to perform

essential functions in 12 hours to 30+

days.

Provides for three-scenario approach to

COOP planning.

Addresses the 3 phases of COOP:

activation & relocation, alternate

facility operation and return to normal

operations.

Defines specific objectives to direct &

guide appropriate continuity actions.

COOP plan explicitly states planning

assumptions.

Plan includes a documented Hazard

Vulnerability Analysis

Plan includes a concept of operations

that provides an overview of how plan

will be implemented

Documents the use of systematic listing

of work task, function & operations in

development of essential functions.

Documents the prioritization of work

tasks, functions & operations in

development of essential functions.

Documents the consequences of lack of

performance and time criticality to

perform work tasks, functions &

operations.

Documents resource requirements &

provides for pre-positioned resources

necessary to perform essential

functions.

Concept of Operations:

Form M: Coop Plan Crosswalk

Purpose:

Scope:

Objectives:

Situation & Assumption:

Hazard Vulnerability Analysis:


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Encourages personal preparedness for

essential & non-essential staff and their

families

Plan includes a roster of fully equipped

& trained personnel to perform

essential functions.

Contains procedures to contact and/or

provide information to non-essential

staff.

Provides for personnel accountability of

essential & non-essential staff

throughout duration of emergency.

Provides for continued support

telecommunication and information

technology requirements.

Documents selection of an alternate site

that satisfies identified requirements to

perform essential functions.

Documents that a site vulnerability

analysis was conducted on the alternate

facility.

Provides for security and access control

of primary & alternate facility

throughout emergency

.

Provides for specific actions to transfer

operations back to primary facility.

Provide for a executive decision

process to determine best activation of

COOP plan.

Provide for the development of an

incident action plan based on nature of

incident and assessment of facility.

Plan utilizes incident command system

(ICS) process & procedures.

Plan provides specific criteria &

activation checklists to decide whether

to activate the plan.

Implementation:

Activation & Relocation:


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Plan provides alert & notification

procedures for key staff, contingency

teams, non-essential personnel &

critical customers

Provides transportation procedures to

address transfer of personnel, records &

equipment

Plan provides for minimum standards

of communication & direction/control

during activation of alternate site

Provides for provision of complete site-

support procedures (staff, records &

equipment) for activating alternate

facility.

Provides specific procedures to provide

for execution of essential functions.

Assigns responsibilities for key staff to

perform mission-essential functions.

Provide for immediate preparations to

transfer back to primary facility.

Contain termination procedures to

ensure transfer of functions, vital

records & databases to primary facility.

Provide for the creation of an after-

action report to identify and correct

deficiencies.

Documents the identification of vital

records and data systems necessary to

conduct essential functions.

Provides for the protection of vital

records and data systems at the primary

facility.

Provides for the availability/recovery of

vital records and data systems at

alternate facility.

Termination/Return to Normal Operations:

Vital Records & Data Systems:

Interoperable Communications:


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Provide for the identification,

protection, availability & redundancy of

critical communications systems.

Provide for the reestablishment of

communication to staff, appropriate

agencies and customers.

Provide for the pre-delegation of

authority for making policy

determinations & decisions at all

organizational levels.

Defines limitations, accountability &

termination of authorities.

Establish and maintain orders of

succession of all key positions to ensure

ability to perform essential functions.

Delineate order of successions by

position or titles, not names.

Identifies responsibilities of

individuals, teams and organizations

involved in COOP plan.

COOP plan identifies emergency

coordinating officer/response team

chief for each continuity team.

Plan addresses pay status, leave, travel

status & related personnel support

issues.

Documents the establishment of written

agreements with other

department/jurisdictions to obtain

facilities and resources.

Documents basic authority for

authorities, delegations and action

outlined in plan.

Continuity of Government:

Organization & Responsibilities:

Administration & Logistics:

Mutual Aid Agreement:

Authorities & References:

Training & Exercises:


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Requires individual/team training of

COOP staff to implement plan and

carryout essential functions.

Provides for routine testing & exercises

of various types and scopes to

demonstrate viability & improve

overall capability.

Provides for a strategy to develop,

maintain & enhance a viable capacity.

Provides for annual update of the plan

driven by a training & exercise

program.

Plan provides for the on-going update

of the COOP plan as warranted by

changes within the organization.

Plan Maintenance:

This crosswalk is from the Pennsylvania Emergency Management Agency (PEMA) 2005 COOP Plan


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Agency:

Date Originally Completed:

Date(s) Reviewed:

Person Completing Report

General Instructions:

- Each planning element question is complimented with a Status, Comments, and Supporting Documents field.

- Status refers to state of planning or capability of the identified element. Is it Completed, In Progress, or Not Initiated.

- Comments section provides an opportunity to explain in further detail the status of a particular planning element. For example, if you resp

to the status of a planning step you could indicate the expected time to complete the step or if your agency does not intend to complete th

in the comments.

- Supporting Documents are the enterprise or agency plans, policies, procedures, etc., that exist in support of the identified planning elem

the appropriate box to what extent a supporting document is available. If necessary, use the comments section to provide additional detail

All agencies are required to develop COOP for three scenarios:

a. Single building: An incident affects agency-specific infrastructure and/or personnel only, with only limited displacement of agency persshort, medium or long-term period of time.

b. Catastrophic: An incident affects multiple or all agencies with massive displacement of the workforce and disruption of multiple interde

c. Pandemic: An incident affects a significant percentage of agency personnel but not infrastructure, and creates elevated hazard risks fo

Critical business infrastructure at greater risk i f sufficient workforce is unavailable to operate and maintain. The hazard extends across a le

and critical business functions will constantly be revised as the incident becomes prolonged.

Form N - Agency Continuity Of Operations Pandemic Planning Crosswalk

This checklist is designed to assist agencies with Pandemic Planning. Agency Pandemic Continuity of Operations plans (COOP) ensure s

and safety of Commonwealth citizens continue during a pandemic influenza event. Some of the checklist items may already be included in

by the agency.


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Planning Element: Status

1 Identified and designated a Pandemic Coordinator? If completed, please list Coordinator name

and contact information for individual(s) in comments section.

2 Identified a Pandemic Response Team, to support the Pandemic Coordinator, including

representatives of all relevant stakeholders (e.g. Management, Information Technology, Human

Resources, etc.)?

3 Developed a plan that sustains operations for several months until normal business activity can bereconstituted?

4 Developed a Risk Communications Plan for communicating with stakeholders (internal and

external)?

1 Developed a plan that includes definitions and identification of critical services and functions

needed to provide services critical to the health, welfare and safety of Commonwealth citizens.

(For pandemic planning purposes, critical services and functions may change during the courseof the pandemic influenza period.)

2 Developed a plan that includes determination of which, if any, operational support functions can

be suspended temporarily and for what duration before adversely impacting agency mission (e.g.

1 month, 2 months, 3 months)?

Developed a plan that includes an impact analysis of an influenza outbreak on all operations,

including:

a.) Workforce reductions (up to 40 percent absenteeism for 1 month, 2 months, 3 months)

b.) Limited access to facilities

c.) Telework and social distancing policies?

4 Identified positions, skills and personnel needed to continue critical services and functions? (For

pandemic planning purposes, essential personnel may include the majority of the available

workforce at any given time. For instance, administrative staff may need to perform some type

3

A. Plans and Procedures

B. Critical Functions

Agency Continuity Of Operations Pandemic Planning Checklist

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress


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1 Developed delegations of authority that are at least five deep per responsibility and

geographically dispersed to take into account the expected rate of absenteeism and the regional

nature of an outbreak?

1 Ensured orders of succession are at least five deep per position, to take into account the possible

regional impact of a pandemic and the expected rate of absenteeism?

1 Identified which critical services and functions can be continued from remote locations (e.g.,

home facilities or other alternative workplaces) and those that need to be performed at a

designated department or agency operating facility? (A designated operating facility is an

existing agency facility that may remain open during a pandemic with a reduced or skeletal

staff in order to support the continuation of critical services and functions.)

2 Identified designated operating facilities and alternative workplaces (e.g. temporary leased space,

space in other agencies) that will remain open during a pandemic to support the continuation of

critical services and functions?

3 Ensure plans include availability of necessary support staff at designated operating facilities and

alternative workplaces?

4 Plan ensures that designated operating facilities and alternative workplaces have access toessential resources such as food, water, fuel, medical facilities, and municipal services?

5 Developed transportation plan to ensure adequate access to all designated operating facilities and

alternative workplaces?

1 Completed a telework needs assessment to determine number of employees that could work from

home and equipment needs (laptops, pre-loaded software, broadband, fax machines, conference

call capability, printers, network/remote access capability, help desk support, etc.)?

2 Assessed, for all critical operations, current telework capability in terms of accessibility to work-related documents and secure access?

3 Communicated the results of these telework needs assessments, including the aggregate total of

emergency essential employees who would telework to OA OIT? This is necessary to determine

overall enterprise capacity for emergency telework during a pandemic.

4 Provided telework training for managers and other appropriate personnel?

5 Reviewed and revised for all operations, telework policies and procedures, incorporating latest

OA/HRM and OA/OIT guidance, as appropriate, including security, infrastructure, user

communications, and operations and maintenance?

6 Tested (live trial runs) telework capabilities and infrastructure capacity based on anticipated need

D. Orders of Succession

F. Communications

E. Alternate Operating Facilities

Completed

In Progress

Not Initiated

Completed

CompletedCompleted

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not InitiatedCompleted

In Progress

Not Initiated

Completed

In Progress

Not Initiated

C l t d

Completed

In Progress

Not Initiated


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1 Identified and developed plans for dealing with all vital records needed to sustain operations for

several months that may be inaccessible from alternative workplaces?

2 Established reliable access to and security for all systems, databases and files that will need to be

accessed electronically from a remote location (e.g., an employees home or alternative

workplaces)?

3 Identified and ensured the integrity and continued usability of vital systems that require periodic

maintenance or other direct physical intervention by employees?

1 Have updated current contact information on all employees and a well-publicized, accessible

process for updating such information as it changes?

2 Identified agency points of contact (POCs) for employees to communicate with in case of

emergency or absence?

3 Incorporated OA/HRM guidance in agencys pandemic workplace flexibility plan, and examined

and updated as needed policies, practices and procedures for all workplace flexibilities including

telework and alternate work schedules to ensure agency is able to provide critical services?

4 Established policies and procedures in accordance with OA/HRM guidance for handling

employees in the workplace who become ill or are suspected of becoming ill with influenza?

5 Established policies in accordance with PA planning assumptions for restricting travel to affected

geographic areas, evacuating employees in or near affected areas, and monitoring employees

returning from affected areas?

6 Established policies and procedures in accordance with OA/HRM guidance for previously ill

employees who are no longer infectious and are able to return to work?

7 Developed a plan in accordance with PA Department of Health and PA Department of General

Services guidance to ensure appropriate health-related supplies (e.g., personal protective

equipment (PPE), antiviral agents, cleansers, tissues, gloves) are available at designated facilities

and alternative workplaces as a pandemic unfolds?

8 Established linkages with PA Department of Health to enable access to vaccines and antiviral

medications, if they become available, on a priority-determined basis?

9 Developed a personnel tracking system to document employees unavailable to work and prepared

to collect and compile information about the impact of a pandemic on agencys workforce?

H. Human Resources

G. Vital Records and Databases

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated


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13 Developed procedures to maintain communications with absent employees during a pandemic?

14 Provided employees with contact lists of essential personnel specific to critical services and

functions and administrative operations, including expanded delegations of authority?

1 Conducted a Senior Leadership Tabletop Exercise to examine impacts of pandemic on agencys

ability carry out critical functions?

2 Developed and conducted functional exercises to familiarize agency personnel with their

responsibilities in a simulated operational environment, as well as validate the effectiveness of

pandemic planning assumptions, including telework and social distancing techniques?

3 Developed and conducted a full scale pandemic exercise to familiarize agency personnel with

their responsibilities and validate the effectiveness of pandemic planning?

1 Ensured plans take into account how an organization will conduct critical services if pandemic

influenza renders leadership and essential staff incapable or unavailable to execute those

functions. (Full or partial devolution of critical functions and services may be necessary to ensure

continuation.)

Developed detailed devolution guidance, including:

- Critical services and functions

- Rotating operations geographically as applicable Supporting tasks

- Points of Contacts

- Resources and phone numbers

2

J. Devolution of Control and Direction

I. Test, Training and Exercise

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed

In Progress

Not Initiated

Completed


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Name

Date appointed as COOP leader

Full-time or part-time position?

If part-time, state normal position held and

percentage of time to be devoted to COOP

activities

Person to whom COOP Leader reports

Brief professional background details

Normal contact details (work phone, email)

Completed by: Date:

Reviewed by: Date:

This worksheet is from the National Cooperative Highway Research Program (NCHRP) Project

provided to VDEM by the Virginia Department of Transportation (VDOT).

Worksheet #A1: COOP Leader Selection

The COOP team is led by an appointed COOP leader within the agency. Information on the current

COOP leader is as follows.

COOP Leader Selection Documentation


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Name Job Title and Department within

Agency

Date of Appointment


Agency

Date of Appointment


Agency

Date of Appointment


Agency

Date of Appointment


Agency

Date of Appointment

Worksheet #A2: COOP Team Members

COOP Team Members

Individual responsibilities within project team:


Reviewed by:






Completed by:


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Check Off

Completed by:

Reviewed by:

Worksheet #A3: Initial COOP Project Team Meeting

The initial meeting of the COOP project team will be held on , , to

discuss the following:

Initial COOP Project Team Meeting Topics

Topic

Project deliverables

Project deadlines

COOP project team organization

Roles and responsibilities



Coordination with external response agencies

Date:

Date:

Reporting process

Review and approval process


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Completed by: Date:

Reviewed by: Date:

Worksheet #A4: COOP Team Mission Statement

This worksheet is from the National Cooperative Highway Research Program (NCHRP) Project provided to

VDEM by the Virginia Department of Transportation (VDOT).

Mission Statement

This COOP team has been assigned by the [executive director/general manager] to direct development of a

comprehensive continuity of operations capability for [agency]. Because of the importance of this planning effort,members of this team have been assigned from all major divisions/branches of the agency. The team is

responsible for preparing a Continuity of Operations (COOP) plan, as well as for overseeing the process required

to implement, validate and maintain a continuity capability.


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Completed by: Date :

Reviewed by: Date :

Worksheet #A5: COOP Team Objectives and Deliverables

To enable the COOP team to focus their efforts on the key issues, and to ensure that the work

undertaken is relevant to the requirements of the project, the objectives and deliverables are clearly

defined. The following list of objectives and deliverable has been approved by the senior

management.

Objectives of COOP Team

Main objective of COOP team:

Sub-objectives of the COOP team:

Deliverables of COOP team:




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Scheduled Date

Completed by:

Reviewed by:

Worksheet #A6: Project Milestones

Realistic and achievable project milestones have been established to enable progress to be tracked

against an approved schedule. The following project milestones have been agreed to.

This worksheet is from the National Cooperative Highway Research Program (NCHRP) Projectprovided to VDEM by the Virginia Department of Transportation (VDOT).

Date:

Date:

Project Milestones

Milestone Description


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Name of Person Name or department/unit for which responsible

Name of Executive or Board Member Department represented within agency

Completed by: Date:

Reviewed by: Date:

Worksheet #A7: Project Reporting Requirements and Frequency

The COOP leader issues a [weekly/monthly/quarterly] report to senior management. This report

contains a brief executive summary, which is additionally distributed to the executive director/general

manager and board members as appropriate.

Progress made against agreed milestones:

Milestone description

Scheduled date

Progress made

Activities accomplished during the previous month:

Activities completed

Outstanding issues encountered

Means of resolving these issues

COOP Leader

Distribution for COOP leaders monthly progress report is as follows.

Distribution for executive summary only:

The contents of the report include:

Likelihood of meeting scheduled date


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Description of Item (Include Purpose) Number of

Units/ Hours

Unit of Measure

(E.G. Hour,

Doz., Gal.)

Cost

0

Cost Planning Template



Reviewed by: Date:

Worksheet #A8: Cost Planning Template

Costs can be identified for the COOP plan. Descriptions should be sufficient to ensure that managers

not involved with the project can understand the nature of the proposed expenditure.

Total Estimated Cost

Additional Comments

Completed by: Date:


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Description of Document/Information Document Location

Completed by: Date:

Reviewed by: Date:

This worksheet is from the National Cooperative

Highway Research Program (NCHRP) Project

provided to VDEM by the Virginia Department of

Transportation (VDOT).

Required Documents and Information

Worksheet #A9: Required Documents and Information

The COOP team has prepared the following list of documents and information that are required to be

shared with the COOP team. Where this includes documents containing sensitive information, care is

taken to ensure that confidentiality is not compromised.

Example: Copy of building lease. Office of Chief Financial Officer


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Number Areas of Responsibility1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

Example Maintenance of highway and/or track

Worksheet B1: Areas of Responsibility

Use the agencys mission statement, values, goals and objectives, the organization chart,

and a brief review of agency operating procedures, rulebooks, and legal authorities, to

identify the agencys general areas of responsibility.

This worksheet is from the National Cooperative Highway Research Program (NCHRP)Project provided to VDEM by the Virginia Department of Transportation (VDOT).


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Responsibility: ______________________________

Example Responsibility: Maintenance of highway/track______________________________

Number Functions Performed Brief Description

1

2

3

4

5

6

78

9

10

11

12

13

14

15

16

17

18

Example Visual inspection of track Personnel perform routine

inspection of track weekly,

walking 4 to 5 miles

Worksheet B2: Functions Performed by Areas of Responsibility

Complete Worksheet B2 for each area of responsibility identified in Worksheet B1. List the functions

performed and provide a brief description of the activities typically performed in the identified

function.

This worksheet is from the National Cooperati ve H ighway Research Pr ogram (NCHRP) Project

provided to VDEM by the Vi rgin ia Department of Transportation (VDOT).


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Number Criteria1

2

3

4

5

6

7

8

910

11

12

13

14

15

16

17

18

19

Example The function supports normal emergency

response activities as planned by the

local/regional emergency management agency.

Worksheet B3: Criteria for Selecting Essential Functions

Based on the review of emergency response plans, emergency operating procedures, and

brainstorming sessions among COOP team members, agency employees and supporting

emergency responders, identify criteria for selecting essential functions.

This worksheet is from the National Cooperative Highway Research Program (NCHRP)


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Tier Division/Area Function Description

Tier I: 0-12 Hours

I

I

I

Tier II:

13 Hours to One Week

II

II

II

Tier III:

One Week to Two Weeks

III

III

III

IIIIII

Worksheet B4: Functions broken down by Tiers

Tier I functions are the agencys critical functions that must reach operational status no later tha

12 hours after COOP activation.

Tier II functions are those that must reach operational status within 13 hours to one week and b

able to sustain operations for a minimum of 30 days. These functions may be dependent on the

operational status of Tier 1 functions.

Tier III are important business functions that nonetheless are not needed until a full week follow

a disruption of service. Tier III functions may be dependent on the status of Tier I or II functions

or may simply have less criticality in terms of the


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Tier Division/Area Function Description

Worksheet B4: Functions broken down by Tiers

Tier IV:

Two Weeks to 30 Days

IV

IV

IV

IVIV

IV

IV

IV

Tier V: 30+ Days

V

V

V

V

Tier V represents the functions that can be suspended for 30 or more days.

Tier IV represents the functions that could be postponed until all functions in Tiers I, II and III are

fully operational.


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Check

Worksheet B5: Critical Function Questionnaire

Moderate effect on some divisions

Minor effect on the agency or some divisions

Catastrophic effect on the agency or some divisions

Catastrophic effect on one division

Moderate effect on the agency

1. The loss of this function would have the following effect on the agency:

Identify any supportive functions upon which this function depends. Primary critical functions

may depend upon functions not previously identified as critical and upon functions both within

and outside the agency.

If the function under evaluation is determined to be critical, then the supportive functions

identified above are also critical and should be analyzed separately using Worksheet B5.

Building on the results documented in Worksheet #B2, the objective of this worksheet is to

further evaluate critical agency functions and develop measures to minimize. If, at any point,

the function is determined NOT to be critical, it is not necessary to complete the questionnaire

for that function.

Area of Responsibility: _____________________________________________

Function: ________________________________________________________

Services this function provides:


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Check Period of

Time

Check Period of

Time

Check Period of Time

Hours Up to 3

da s

Up to 3 weeks

Up to 1

day

Up to 1

week

Up to 4 weeks

Up to 2

da s

Up to 2

weeks

Other (specify)

If yes, how often have those procedures been tested?

5. The loss of this function would have the following legal ramifications due to regulatory

statutes, contractual agreements, or law: (Specify the area of exposure)

4. Have you developed/established any backup procedures (manual or otherwise) to be

employed to continue agency functions in the event that the associated applications are not

available? Consider how much data you can afford to lose. Consider data and/or

(Month) Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec

(Day) Sun Mon Tue Wed Thu Fri Sat

(Hour) 1 2 3 4 5 6 7 8 9 10 11 12

(Military time) 13 14 15 16 17 18 19 20 21 22 23 24

3. Are there any other peak load or stress considerations?

2. How long can this agency function continue without its usual operation of information systems

and telecommunications support? Assume that loss of support occurs during your busiest, or

peak, period. Check one only.

Indicate the peak time(s) of year and/or a peak day(s) of the week and/or peak time of the day,

if any, for this function or its associated applications.


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10. Does an analysis of the responses to the above questions indicate that this function is still to

be considered critical to the agency? If yes, indicate below when such label is appropriate:

Always: ________

9. Are there ANY other supportive resources upon which this function depends (partner, vendor,

software, unique resources, etc.) not already identified above?



During the following period of the year: ________

During the following time of the month: ________

During the following time of the week: ________

Other time period. Specify: ________

7. The loss of this function would keep us from supplying the following services to the public and

other entities:

8. Specify any other factors that are to be considered when evaluating the impact of the loss of

the function:

6. The loss of this function would have the following negative impact on personnel in this

agency:


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Worksheet B6: Critical Processes or Services, Personnel, Records, Equipment and Resources,

and Systems Supporting Each critical Function

Complete a separate worksheet for each critical function. First, list critical activities or tasks that

support that function in the left-hand column. Next, determine the personnel needed to perform that

service (not specific names, but number and abilities can be considered), and in the last columns list allrecords, equipment and resources, and systems needed to make that critical function operable. In all

categories, ask yourself a variety of questions, including such things as: vendor and partner agency

agreements or relationships; software and supplies/equipment issues; workstation needs; vital records

and documents required; and communications with agency personnel and system customers.

Area of Responsibility: __________________________________________________________

Example Responsibility: Highway Maintenance_______________________________________

Critical Function: ____________________________________________________________

Example: Field verification of detour signage in place when a little used route is needed due to some

emergency and emergency repair/placement/replacement.__________________________

IT Systems and Data: For IT Systems, telecommunications and/or data that supports a primary

critical function or a supportive critical function, specify the effects if the IT systems or data are

not available. ____________________________________________

__________________________________________________________________________________


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Worksheet B6: Critical Processes or Services, Personnel, Records, Equipment and Resources,

and Systems Supporting Each critical Function

Activity/Task Personnel Records Equipment and

Resources

Systems

Example: Drive detour route ASAP

to ascertain if signage in place is

acceptable and clear

Team of 2

preferred.

Map/drawing of sign

placement that is in

place or that should

be put in place.

Sign repair, replacement,

or sign erection materials.

(Be sure to consider if a

vendor or partner

maintains sign inventory

that could be borrowed or

purchased.)

No special systems

would be required

beyond

dependable field

communications

(radio, cell phone).

This worksheet is fr om the National Cooperati ve H ighway Research Program (NCHRP) Project

provided to VDEM by the Vir gini a Department of Transportation (VDOT).


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Area of

Responsibility: __________________________________________________

Critical Function:

__________________________________________________

Senior

Management

Positions/Roles

Senior Technical

Positions/Roles

Support Personnel Positions/Roles

Required

Number



Worksheet #B7: Management, Technical and Supporting Personnel

Complete a separate worksheet for each critical function. Complete this worksheet to identify, for each

critical function, the senior management and technical positions (not persons by name) needed to lead

the critical functions and the support positions necessary to carry it out. Assume for this exercise that

you have access to all personnel at the time you need all personnel.


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Type of Authority Position Title Holding

Authorit

Triggering Conditions

Example: Suspension of

Regular Bus Service

General Manager Physical absence AND inability

to reach by pager and/or cell

phone

Worksheet #D1: Matrix For Listing Delegation of Authority

In developing this list, the agency can review its pre-delegated authorities for making

policy determinations and decisions at headquarters, field levels, and other organizational

locations, as appropriate.

This worksheet i s from the National Cooperati ve H ighway Research Program

(NCHRP) Project provided to VDEM by the Vir ginia Department of Transportation

(VDOT).


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If General Manager is

physically absent from the

facility AND cant be

reached by pager or cellphone within 30 minutes

Assistant GM is contacted for decision;

In her absence, Operations Manager is

contacted; In his absence, etc.

No service schedule changes

may be announced without

prior consultation with

emergency managementagency, and subsequent to

the chan e normal media

Worksheet #D2: Delegation of Authority -- Rules, Procedures and Limitations

Complete this worksheet for each position identified in the second column of Worksheet #D1. Indicate

the position on the line below and then list any rules for the delegation that may exist, outline

procedures for the delegation including notification of relevant staff of the transfer of power, and

limitations on the duration, extent and scope of the delegation.

Position Holding Authority: _____________________________________________

This worksheet is from the National Cooperative H ighway Research Program (NCHRP) Project

provided to VDEM by the Vir ginia Department of Transportation (VDOT).

Rules Procedures Limitations


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Essential Function Key Position



Worksheet #E1: Essential Functions and Key Positions

With the information gathered in Form D and Worksheets D1 and D2, identify key positions

for each essential function in the agency.


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Area of

Responsibility:

Essential Function:

Number ofPersonnel

Human Needs(special)

Power Communication Space Requirements

Example: 3 Required

for three

PCs and

one

networke

d printer

Land line

telephone,

modem access to

the internet and

remote

accessibility to a

Wide Area

Network, alongwith access to

A space no less than

180 square feet, and

include chairs and

desk/table

arrangements for three

persons



______________________________________________________

Worksheet #F1a: Requirements for Alternate Work Sites

To complete this worksheet, identify the requirements for the alternate work site by essential function.

Requirements include personnel, special needs, power, communication, and space.

______________________________________________________

Example: Relocating a purchasing office from a central location to a field location, so that

emergency purchasing can be accomplished


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Vital

Record

Storage

Location

Maintenance

Frequency

Current Protection

Method(s)

Recommendations for

Additional Protection

Method(s) (if necessary)

Worksheet #G1: Vital Records Protection Methods

For each vital record identified in Form G, list where the records are kept; how often they are backed

up or revised; and any particular methods of protection, including security measures. Those vital

records that have no protection other than backup or duplicate copies may be candidates for additional

protection measures. In those cases, consider and recommend additional protection methods in the lastcolumn.




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Main contact: W: 12 South St.,

Fifty-Five, PA (555)

555-1212Bill Jones Pager: 555-555-

1111Alternate contact: Cell: 555-555-9999

Mary Smith On-call person

carries the pager,

Bill or Mary always

has it.

This worksheet is from the National Cooperative H ighway Research Program (NCHRP) Projectprovided to VDEM by the Vir ginia Department of Transportation (VDOT).

Example: Data Recovery

Systems, Ltd.

Copying of backup tapes

for distribution to

multiple alternate sites;

Troubleshooting

assistance in-personpromised 2-hour

response.

Worksheet #G2: Restoration and Recovery Resources

Identify all record recovery and restoration resources, contact information and services available

below. Include evening, holiday, and emergency/alternate contact information, as well as contact

information for regular business hours.

Company Name Contact Name Address /

Phone

Services


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Critical System

or Equipment

Location Maintenance

Frequency

Current

Protection

Method(s)

Recommendations for

Additional Protection

Method(s) (if necessary)

Worksheet #H1: Vital Systems And Equipment Protection Methods

For each vital system or equipment identified in Form H, list the location(s) of the system/equipment,

maintenance frequency, and any particular methods of protection. If there are no protection methods

in place or those in place do not seem sufficient, suggest additional methods in the last column.




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Does our agency

have this item in

our lan?

Item/Description Page #s in our

plan

OVERARCHING ITEMS

Y N Plan objectives are clearly stated in the opening of the plan

Y N Provisions for the protection of critical equipment, records, and

other assets are included in the overall planning process.

Y N Provisions are included which maintain efforts to minimize

human loss dama e and losses of resources.Y N Considerations for an orderly response and recovery from any

emer enc are incor orated into the lannin rocess.IDENTIFYING ESSENTIAL FUNCTIONS

Y N Essential functions required by law are identified

Y N Essential functions that support public safety are identified

Y N Essential functions that support emergency responders areidentified

Y N Essential functions that are required by contract are identified

Y N Essential functions that are time specific are identified

Y N Essential functions that are day-of-the-week specific are

identifiedY N Essential functions that are monthly/seasonally specific are

identifiedY N Essential functions are prioritized based on above criteria

COOP PLAN DEVELOPMENT, REVIEW & APPROVAL/ SUPPORTING PROCEDURES

Y N Decision making conditions are clearly outlined for activation

Y N The plan can be activated during non-working hours

Y N The plan can be activated if no person can access or use the

facilityY N The plan can be activated if no person can access the

surroundin areaY N Communication process in times of advance threat warning

establishedY N Communication process to notify all agency personnel is

establishedY N Communication process is coordinated for all affected decision

makersY N Communication is coordinated with other agency

offices/facilitiesY N Communication is coordinated with external emergency

ersonnelY N Communication process is coordinated with key

customers/usersY N Communication process is coordinated with suppliers/partners

Worksheet # M1

Commonwealth Agencies may want to use the COOP planning checklist here to guide the COOP plan


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Y N Time-phased procedures facilitate response, relocation,

restorationY N Personnel are assigned to functions based on skills and

knowledge.Y N Authorities are identified which can and may be delegated

Y N Positions to which the authorities are delegated are listed

Y N The limitations of the delegations of authority are identifiedY N Plans are made for succession to key leadership positions

Y N Time or geographical limitations to succession are identified,

addressedY N Succession order is described by position or titles rather than

b erson.Y N Orders of succession are revised and distributed as necessary.

Y N Alternate facilities and the resources available at each facility

identifiedY N Pre-positioning of assets and resources at alternate facilities

considered

Y N Reliable support services, infrastructure at alternate facilityidentified

Y N Alternate facilities will be available within 12 hours, up to 30

da sY N Physical security and access at alternate facility considered

Y N Data/communications systems identified to support essential

functions.Y N Interoperable communications plans for internal and external

useY N Provisions for redundant communications are included in the

COOP lan.Y N Planning includes potential off-site storage of duplicate records

Y N Regular and timely maintenance of alternate facility is

scheduledY N Plan ensures back-up for legal and financial records

Y N Transportation, lodging, meals at alternate facility all addressed

Y N Relocation of personnel, receiving plan at alternate site

addressedY N After-action review process identified for use after COOP

activationY N Staff roster for each essential function by position, with contact

info

Y N Reliable processes are in place to acquire additional resourcesto sustain operations for 30 days

Y N Documentation of all supporting procedures and/or checklists

Y N Procedures in place to notify customers, of new work location,

hone numbers re-route US mail etc.Y N The COOP plan contains updated appendices with detailed

information on specific procedures, contact names, numbers

alwa s u to date


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Y N Provisions are included for the preparation and pre-positioning

off-site of drive-awa kits.Y N Measures are included in the planning which address pay

status, administrative leave, and layoffs.Y N Information has been included which provide guidance to

ersonnel on medical s ecial needs and travel issues.

Y N The physical security of the primary facility during the COOPactivation and operations has been addressed within the COOP

lan or rocedures.TRAINING PERSONNEL, TESTING THE PLAN, KEEPING PLAN UP TO DATE

Y N Training and orientation curriculum has been developed which

creates awareness and enhances the skills of the agencys

ersonnel.Y N Training is developed which ensures that the key leadership are

re ared to erform their emer enc duties.Y N Training plan addresses knowledge and skills sets

Y N The COOP plan contains a comprehensive test, drill, and

exercise program.

Y N Provisions are included for periodic test of the alert andnotification rocedures.

Y N Periodic exercises of operational plans, alternate facilities, and

interoperable communications are incorporated into the COOP

lan.Y N Periodic validation and test are included for equipment at the

alternate facilit in the COOP lan.Y N A remedial action plan/process has been established which

incorporates lessons from the test, training, and exercise

ro ram.Y N Procedures are included which ensure that this plan will be

maintained at a hi h level of readiness.



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New Form or Worksheet Existing Worksheets/Resources

Form A Executive Summary Due August 15

A1 COOP Leader Selection NA

A2 COOP Team Members NA

A3 Initial COOP Project Team Meeting NA

A4 COOP Team Mission Statement NA

A5 COOP Team Objectives and

Deliverables

NA

A6 Project Milestones NA

A7 Project Reporting Requirements and

Frequency

NA

A8 Cost Planning Template NA

A9 Required Documents and Information NA

Form B Priority Of Essential Functions Worksheet

B1 Agency Functions Worksheet

B2, B5 Functions Questionnaire Worksheet

B3 NA

B4 Categories of Emergencies

B6 Priority Of Critical Processes And Services Supporting Essential

Functions Worksheet

Key Positions By Questioning Worksheet

Key Positions By Historical Evidence Worksheet

Form C Personnel Contact List Worksheet

Form D

D1

D2

Form E Order Of Succession Worksheet

Authority To Be Delegated Worksheet

Delegation Of Authority: Rules, Procedures And Limitations

Worksheet

B7
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E1 Essential Functions And Key Positions Worksheet

Forms F1, F2 COOP Executive Summary, Due August 15

F1a Requirements For Alternate Work Sites Worksheet

Form G Vital Records Worksheet

G1 Vital Records Protection Methods Worksheet

G2 Restoration And Recovery Resources Worksheet

Form H Vital Systems And Equipment Worksheet

Vital Systems And Equipment Priority

H1 Vital Systems And Equipment Protection Methods

Form I Alternate Modes Of Communication Worksheet

Form J NA

Form K COOP Executive Summary, Due August 15

Form M Plan Implementation Checklist

M1 Plan Implementation Checklist
http://www.portal.state.pa.us/portal/server.pt/gateway/PTARGS_0_2_1452_0_51_43/http;/ENCTCAPP099;7087/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/cog/documents/critcal_business/coop___essential_functions_and_key_positions_worksheet__ws_12_.doc?fbr=1169828273099http://www.portal.state.pa.us/portal/server.pt/gateway/PTARGS_0_2_1452_0_51_43/http;/ENCTCAPP099;7087/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/cog/documents/alternate_site/coop___requirements_for_alternate_work_sites_worksheet.doc?fbr=1169819548285http://www.portal.state.pa.us/portal/server.pt/gateway/PTARGS_0_2_1452_0_51_43/http;/ENCTCAPP099;7087/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/cog/documents/vital_records/coop___vital_records_worksheet__ws_1_.doc?fbr=1169755986887http://www.portal.state.pa.us/portal/server.pt/gateway/PTARGS_0_2_1452_0_51_43/http;/ENCTCAPP099;7087/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/cog/documents/vital_records/coop___vital_records_protection_methods__ws_2_.doc?fbr=1169756055135http://www.portal.state.pa.us/portal/server.pt/gateway/PTARGS_0_2_1452_0_51_43/http;/ENCTCAPP099;7087/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/cog/documents/vital_records/coop___restoration_and_recovery_resources__ws_3_.doc?fbr=1169756240990http://www.portal.state.pa.us/portal/server.pt/gateway/PTARGS_0_2_1452_0_51_43/http;/ENCTCAPP099;7087/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/cog/documents/vital_records/coop___vital_systems_and_equipment_priority__ws_6_.doc?fbr=1169756481874http://www.portal.state.pa.us/portal/server.pt/gateway/PTARGS_0_2_1452_0_51_43/http;/ENCTCAPP099;7087/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/cog/documents/vital_records/coop___vital_systems_and_equipment_priority__ws_6_.doc?fbr=1169756481874http://www.portal.state.pa.us/portal/server.pt/gateway/PTARGS_0_2_1452_0_51_43/http;/ENCTCAPP099;7087/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/cog/documents/vital_records/coop___vital_systems_and_equipment_protection_methods__ws_5_.doc?fbr=1169756427626http://www.portal.state.pa.us/portal/server.pt/gateway/PTARGS_0_2_1452_0_51_43/http;/ENCTCAPP099;7087/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/cog/documents/communications/coop___alternative_modes_of_communication_worksheet.doc?fbr=1169754274391http://www.portal.state.pa.us/portal/server.pt/gateway/PTARGS_0_2_1452_0_51_43/http;/ENCTCAPP099;7087/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/cog/documents/plan_implementation/incident_command___plan_implementation.doc?fbr=1169743441685http://www.portal.state.pa.us/portal/server.pt/gateway/PTARGS_0_2_1452_0_51_43/http;/ENCTCAPP099;7087/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/cog/documents/plan_implementation/incident_command___plan_implementation.doc?fbr=1169743441685http://www.portal.state.pa.us/portal/server.pt/gateway/PTARGS_0_2_1452_0_51_43/http;/ENCTCAPP099;7087/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/cog/documents/plan_implementation/incident_command___plan_implementation.doc?fbr=1169743441685http://www.portal.state.pa.us/portal/server.pt/gateway/PTARGS_0_2_1452_0_51_43/http;/ENCTCAPP099;7087/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/cog/documents/plan_implementation/incident_command___plan_implementation.doc?fbr=1169743441685http://www.portal.state.pa.us/portal/server.pt/gateway/PTARGS_0_2_1452_0_51_43/http;/ENCTCAPP099;7087/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/cog/documents/communications/coop___alternative_modes_of_communication_worksheet.doc?fbr=1169754274391http://www.portal.state.pa.us/portal/server.pt/gateway/PTARGS_0_2_1452_0_51_43/http;/ENCTCAPP099;7087/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/cog/documents/vital_records/coop___vital_systems_and_equipment_protection_methods__ws_5_.doc?fbr=1169756427626http://www.portal.state.pa.us/portal/server.pt/gateway/PTARGS_0_2_1452_0_51_43/http;/ENCTCAPP099;7087/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/cog/documents/vital_records/coop___vital_systems_and_equipment_priority__ws_6_.doc?fbr=1169756481874http://www.portal.state.pa.us/portal/server.pt/gateway/PTARGS_0_2_1452_0_51_43/http;/ENCTCAPP099;7087/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/cog/documents/vital_records/coop___vital_systems_and_equipment_priority__ws_6_.doc?fbr=1169756481874http://www.portal.state.pa.us/portal/server.pt/gateway/PTARGS_0_2_1452_0_51_43/http;/ENCTCAPP099;7087/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/cog/documents/vital_records/coop___restoration_and_recovery_resources__ws_3_.doc?fbr=1169756240990http://www.portal.state.pa.us/portal/server.pt/gateway/PTARGS_0_2_1452_0_51_43/http;/ENCTCAPP099;7087/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/cog/documents/vital_records/coop___vital_records_protection_methods__ws_2_.doc?fbr=1169756055135http://www.portal.state.pa.us/portal/server.pt/gateway/PTARGS_0_2_1452_0_51_43/http;/ENCTCAPP099;7087/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/cog/documents/vital_records/coop___vital_records_worksheet__ws_1_.doc?fbr=1169755986887http://www.portal.state.pa.us/portal/server.pt/gateway/PTARGS_0_2_1452_0_51_43/http;/ENCTCAPP099;7087/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/cog/documents/alternate_site/coop___requirements_for_alternate_work_sites_worksheet.doc?fbr=1169819548285http://www.portal.state.pa.us/portal/server.pt/gateway/PTARGS_0_2_1452_0_51_43/http;/ENCTCAPP099;7087/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/cog/documents/critcal_business/coop___essential_functions_and_key_positions_worksheet__ws_12_.doc?fbr=1169828273099


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