conversational technologies - techadvantage · knowledge graph ml ranking user profile speech to...
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CONVERSATIONAL TECHNOLOGIESLeveraging Conversational Technologies ToEnhance Member Engagement
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This kid is too cool!
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Motivation
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Speed & Efficiency
Accessibility Opportunity
Conversational Technologies can Increase …
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Speech is one of the first skills we acquire in childhood — and one of the last we lose in our sunset years, long after our vision and motor skills begin to fade.
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Evolution
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History of Speech Recognition Systems
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Current State
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Voice Leaders
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Voice App Categories
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How does it work?
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Google Stack
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How does it work?
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How does it work?
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How does it work?
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Speech Recognition is Not Perfect
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Design Tip #1 –Think outside the box. Literally.
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Design Tip #1 -Think outside the box. Literally.
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Design Tip #2 -In Conversations, There are No Errors.
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Design Tip #2 -In Conversations, There are No Errors.
When a so-called “error” occurs in a conversation, it should be treated simply as a new turn in the dialog,
only with different conditions.
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Design Tip #3 -Give Users Credit.
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Where to Start?
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Starter Use Cases
Field & EventSupport
Information Lookup
Benefits Advisory
Learning & Development
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Conversation Design Worksheet
Brand Identity Brand Name Attributes Tone of Voice
Tasks Task idea 1 Task idea 2 Task idea 3
User, Needs, & ContextUser Situation Goal
Environment Time Factors Other Assumptions
Brand PersonaName + Description Back Story Role + Style
Personality Might Say Might Say
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Thank You!
May the Voice be With You.
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DialogFlow SDK