conversation integration proposed research project direction filipe fortes / hci process &...
Post on 22-Dec-2015
214 views
TRANSCRIPT
Conversation IntegrationConversation Integration
Proposed Research Project DirectionFilipe Fortes / HCI Process & Theory / 09.21.2001
Proposed Research Project DirectionFilipe Fortes / HCI Process & Theory / 09.21.2001
Sources / Inspiration
• Interaction and Outeraction: Instant Messaging in Action Making Contact / Bonnie A. Nardi / Steve Whittaker / Erin Bradner (CSCW 2000)
• Providing Presence Cues to Telephone Users Making Contact / Allen E. Milewski / Thomas M. Smith (CSCW 2000)
Phone and IM
• Different mediums for conversations
• Used for informal communication
Phone vs. IM
• Emotions easily conveyed through speech
• Speaking quicker than typing
• Single standard, widely adopted
IM vs. Phone
• Recipients can negotiate availability– Easily screened and responded to, even while
users are engaged in other tasks
• Provides record for later reference, sharing• Better transmission of textual data (e.g.
URLs)• Less obtrusive than calling or stopping by
Use in conjunction
• IM already used to negotiate telephone availability– “Is this a good time to call?”
Best of both worlds?
• Can we combine the two while retaining their strengths?– Presence Awareness– Interruption management– Conversation Logging– Informal Structure– Ubiquity
Possible Research Directions
• Incorporating IM & Phone into a device (or across devices)?
• Supporting conversation flow, tasks in office environments
• Understanding how people decide which medium to use?– Upgrading
• Others