converged infrastructure management

Business Demands and IT Solutions for a New Era of Converged Infrastructure Management

David HaywardSenior PrincipalCA Technologies

August 9, 2012

Look Familiar?

CA Technologies NNW IT Roadmap Copyright CA 2012 All Rights Reserved

The New Normal

Business Demand for IT Services

IT ServiceSupply

Complexity Slows Productivity

Demand for shorter cycle times

Recession

TechnologyGame-changer

New NormalIT Budget

Consumerization of IT

PublicCloud

PrivateCloud

Collapse cycle times

Unsustainable


IT Operations -

Business Gap

The New NormalIT Operations-Business Gap

Last-generation IT operationsmanagement

BSM

MoMsDomain (Silo)

Managers

Time

Valu

e

Converged Management Processes toClose the Gap

Business demand for IT services


IT Operations-Business GapSymptoms

80%

82%

54%

Source: Jim Frey, Research Director at Enterprise Management Associates, “IT Service Assurance: What Winning Organizations are Doing” 2009 and 2010

IT Organizations resort to cross-functional meetings to tackle problems regarding networked application service performance

Portion of IT resource devoted to finding and fixing problems

Service problems first detected by users



Procedures& Views

Events

Create Incidents &

TicketsIdentify

Elements

Assign to Level 1

Support & Prioritize

Procedures& Views

ConfirmResolution New Procedure

Escalate to Level 2/3 Support as

Incident or Problem

Close Ticket

Typical Incident & Problem Management WorkflowITIL foundation: people, processes, technologies

Create Incidents &

Tickets

ConvergencePoint:App-AwareInfra-AwareSvce-Aware

Convergence Point:App-AwareInfra-AwareSvce-Aware

Converged IT Disciplinesfor the New Normal

Service Operations Management

BUSINESSIMPACT

MODEL-BASEDROOT CAUSE

TRANSACTIONAL AWARENESS

PROACTIVE PERFORMANCEMANAGEMENT

REAL-TIME DISCOVERY & MAPPING

QUALITY O

F EXPE

RIENCE QUALITY OF SERVICE

SERVICE DELIVERY INFRASTRUCTURE

Application Performance Management


Infrastructure

Management

Application Performance Managementfor the New Normal


What do I need?

Application Performance Management (APM)Infrastructure-Aware & Proactive


BUSI

NES

S CE

NTR

IC M

ANAG

EMEN

T

Deliver end-to-end transaction visibility across physical, virtual and cloud

Link user experience with business impact to prioritize problem resolution

Accelerate triage and root cause diagnostic

Monitor all transactions, applications & customer experience 24 x7

APM Process WorkflowInfrastructure-Aware & Proactive


Transaction Map

Transaction Trace

Application

Infrastructure

Infrastructure Managementfor the New Normal


What do I need?

Infrastructure Management Application-Aware & Proactive

APPL

ICAT

ION

AW

ARE

Discover infrastructure, map & dynamically maintain relationships

Standardize management and triage across physical, virtual, wireless, cloud

Optimize system behavior and predict end-user problems before they occur

Manage infrastructure management in context of users & applications



Task-based Triage Workflow


Problem-based Triage Workflow


Problem-based Triage Workflow Use Case

Service Operations Managementfor the New Normal


What do I need?

Service Operations Management (SOM)Business Service-Aware & Proactive

QU

ALIT

Y AN

D P

RED

ICTA

BILI

TY

Model & monitor services end-to-end based on data from CA & 3rd party tools

Analyze how apps & components from each technology silo impact service delivery

Pinpoint root cause and mitigate risk across traditional and hybrid environments

Visualize application and infrastructure together


UCS discovery, fault and availability management; event correlation, root-cause analysis,

change impact

UCS Blade & Chassis

Virtual Machines

Networking

Business Transactions

ApplicationComponents

ESX Host

SOM Triage Workflow


Automated Actions

Surviving & Thriving in the New NormalConverged Management

Common View of Services

Integrated Workflow

Automated Actions for Remediation

Optimized Operations


Application Performance Management

IT Executive Management

Service Desk, SLA & Change Management Data Center/Cloud Automation

Infrastructure Management

Mainframe & Workload Management

Operations Team

Thank You

Legal

Certain information in this presentation may outline CA’s general product direction. This presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future written license agreement or services agreement relating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. The development, release and timing of any features or functionality described in this presentation remain at CA’s sole discretion.

Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation, CA may make such release available (i) for sale to new licensees of such product; and (ii) in the form of a regularly scheduled major product release. Such releases may be made available to current licensees of such product who are current subscribers to CA maintenance and support on a when and if-available basis.


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