At ControlTek our day begins and ends with reinforcing our customer relationships. Whether developing the latest CAN based control for a new design or working overtime to source an obsolete component, we realize the highest level of service is essential to helping our customers meet their requirements. Our employees understand that ControlTek’s long-term success begins with providing superior customer service.

The development and manufacture of many NMHG products could not have been possible without ControlTek’s dedication to the following:

Business Understanding

Successful partnerships hinge on understanding each other’s business. Contoltek’s business-oriented perspective enables us to realize our customer’s product vision.

Longevity

Our goal is to develop long-term partnerships with our customers. We want the customer to feel that ControlTek is more than a supplier, but rather, an extension of their company.

Close Communication

ControlTek professionals are very familiar with their customers and are open to meeting customer communication needs using a variety of methods. Telephone, fax, email, integrated web-based applications or face-to-face discussions are some of the tools utilized for close customer communication. Our customers are the most important part of ControlTek and we want them to feel at home with us.

NACCO Material Handling Group - MIB

ControlTek continually goes the extra mile for NACCO Materials Handling Group. When a key supplier to NACCO Materials Handling Group abruptly went out of business, ControlTek rallied. Remarkably, ControlTek had a never-seen-before assembly in production and delivered to NACCO Materials Handling Group just-in-time. ControlTek performed above and beyond our expectations of any supplier.

- Jim DeToye, Purchasing Manager, NACCO Material Handling Group - www.nmhg.com

Electronic Manufacturing

Services Provider

About NACCO MHG

NMHG designs, engineers, manufactures, sells, and services a portfolio of materials handling equipment that is among the most comprehensive in the industry. They cover over 600 end-user applications in more than 600 industries. Their products include a full range of electric and internal combustion engine lift trucks for nearly all indoor and outdoor applications.

Rapid Response

Everyday, ControlTek lives, eats, and breaths the pressures to perform at the speed of today’s businesses. At ControlTek, ASAP is more than an acronym it’s the way we do business.

Efficiency

Continuous improvement is a common mantra at ControlTek. We know constantly making our operations more efficient provides our customers a competitive edge.

Service Centered

ControlTek understands that Electronic Manufacturing and Design are services. Providing exceptional services to our customer determines if we get the opportunity to continue the relationship. We acknowledge this fact and work hard to exceed customer expectations.

NACCO MHGwww.nmhg.com

3905 NE 112th Avenue Vancouver, Washington 98682TF: (866) 818 - 9855 | Vancouver: (360) 896 - 9375 | Portland: (503) 242 - 3526

www.controltek.com