Control every aspectof your business,

at the touch of a button!

Hotel & Restaurant Technology

2

From taking reservations to taking payments, from tracking people to tracking stock, from managing

sales to maximising profit, from checking-in to checking-out and everything in between!

First impressions are everything, so from the

minute your guest calls to make their all-

important reservation; HART starts to work

its magic. With its simple to use, but detailed

profiling screen, guests’ credentials will be

taken in a series of workflow prompters.

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• Guest history and booking information

on one screen

• Automated confirmation letters

• Room allocation assignment

• Detailed sales analysis

• Workflow prompters

• Total business control

Every successful hotel sales team knows its

markets and with HART on board you will be

way ahead of the game! With an incredibly

strong reporting facility HART can provide in-

depth market analysis and sales reports at a

touch of a button. From rate plans to

promotion analysis, HART can arm your

management team with all of the

information they need to make your

business work.

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Once checked-in your guest wants to relax in

the knowledge that every aspect of their stay

is taken care of. On check-in, restaurant, spa

and golf reservations are processed

immediately onto the single screen. With the

integrated POS throughout all departments,

no booking is forgotten and no extra

purchases are missed!

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• Automated staff rotas

• Stock analysis

• Trend reports

• Function sheet and contract creation

• Multi-information single screens

• Complex business analysis

With corporate business being a key focus of

many hotels, HART acts as a vital function

organisation tool. As well as the complex

business and market analysis, HART makes

organising an event easy. It provides users with

automated generation of function sheets and

contracts, an automatic event scheduling tool

and the ability to access the function diary,

bedroom availability and facility diaries all at

the same time.

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As well as impressing your first time guests

with the personal touch, HART also provides

the tools at the touch of a button to

manage loyalty initiatives and leisure club

memberships, alongside renewals and invoices

for your equally as important existing clients.

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• Automated spa diary/ Tee Times planner

• Report analysis on client spend

• Loyalty management

• Gift Voucher and membership management

• Departmental finance reports

• BACS payment facility

Your guest may have checked-out, but the

hard work doesn’t stop there. At the heart of

any business lies the finance department; and

hotels are no different. HART enables the

account’s department to create complex

business analysis reports, which break down

on each departmental spend and provide

accurate and next day daily revenue reports.

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HART – Hotel and Resort Technology

The diagram below illustrates the multi-functionality of HART, and shows the many

departments and sections of each department that the single system can benefit.

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HART – Report and analysis functions

The diagram below illustrates some of the many specific and in depth reports and analysis

functions that HART can perform for individual departments.

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‘We are delighted to have selected the Hart

system as our new PMS.The flexibility and its

easy, logical use, in addition to the fact that it

works from one database for all sections of

the PMS were all key deciding factors.

‘This system is extremely appropriate to our

size, quality and diversity of operation. We

have also found the willingness and ability to

address particular issues specific to Le Manoir

very refreshing.’

Tom Lewis, General Manager, Le Manoir aux

Quat’ Saisons, Great Milton, Oxfordshire

Don’t just take our word for it…

‘We have had a PMS in place at Eriska for over

10 years; however we opted for HART

because it offered a rare blend of daily

functionality and the ability to capture

historical and future marketing data which

would help us develop our future sales.

‘HART was easy to learn and use on a daily

operational and sales level.Very few PMS offer

the blend of hotel, spa and golf packages

allowing us to fully utilise all the marketing and

sales elements of our business. We are small

being only 23 bedrooms and yet we have a

complex market mix, but HART has helped us

track these markets with great success.’

Beppo Buchanan-Smith, Proprietors of the

Isle of Eriska,Argyll, Scotland.

Le Manoir aux Quat’Saisons

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The Vineyard at StockcrossStockcross, Berkshire• 5-star hotel and spa• 49 bedrooms• Michelin-starred restaurant

Donnington Valley Hotel and SpaNewbury, Berkshire• 4-star hotel, spa and golf course• 111 bedrooms• 11 conference and meeting rooms

Isle of EriskaArgyll, Scotland• 5-star hotel and spa• 21 bedrooms• Award-winning restaurant

Le Manoir aux Quat’ SaisonsOxfordshire• 5-star hotel and extensive gardens• Michelin-starred restaurant run by

Raymond Blanc• 32 individually designed suites

Balbirnie HouseFife, Scotland• One of the finest of the privately owned

small luxury hotels in Scotland• 30 individually designed bedrooms • Two restaurants in 416 acres of

countryside.

Maison Talbooth/ Milsoms/ Le TalboothThe Pier at Harwich Colchester, Essex• Selection of four properties on four

different sites all needing to be linked• Combination of 39 bedrooms on four

sites• Extensive dining membership club

LennoxLoveEast Lothian• 4-star property on a sprawling estate• 11 bedrooms and suites• Numerous outdoor activities

Where can you find HART PMS?

The Vineyard at Stockcross Isle of Eriska Donnington Valley Hotel and Spa

12Athena Solutions Ltd Centurion House Central Way Andover Hampshire SP10 5AN

Telephone – 01264 362927 Facsimile – 01264 336714 Email – enquiries@athenasolutions.co.uk Web – www.athenasolutions.co.uk

This brochure is Copyright © Athena Solutions Ltd and is protected under UK and international law.

We thank you for taking the time to read our

brochure; we hope it has been of interest. If

you are keen to find out more about HART, or

would like to see a demonstration of the

product, please do not hesitate to contact us

and we will be delighted to help you with any

information you may need.