contractor competency board - july 28,...

CONTRACTOR COMPETENCY BOARD - JULY 28, 2014

1 of 79 sheets to 4 of 215 08/14/2014 07:26:35 PM

TAYLOR REPORTING SERVICES850.434.5954/800.321.5954 - REPORTERS@TAYLORREPORTINGSERVICES .COM

IN AND FOR ESCAMBIA COUNTY, FLORIDA ESCAMBIA COUNTY CONTRACTOR COMPETENCY BOARD

Proceedings held before the Escambia County

Contractor Competency Board, on Monday, July 28, 2014, at

the Escambia County Central Office Complex, 3363 West Park

Place, First Floor, Pensacola, Florida, commencing at 8:30

a.m.

__________________________________________________________

COMPETENCY BOARD:

MR. SAM MENEZESMR. LEROY WHITEMR. BRIAN BELLMR. JOHN MATTHEWSMR. ERIC PICKETT (Not Present)MR. ERWIN WATERSMR. MIKE BATCHELORMR. DAVID SCHWARTZMR. VERRIS "MAC" MAGEE KERRA A. SMITH, ASSISTANT COUNTY ATTORNEY

BUILDING INSPECTIONS DEPARTMENT:

SUE GARRETT, BOARD SECRETARYROBERT KYLES, INVESTIGATOR, BUILDING INSPECTIONSDEB ASPLUND, INVESTIGATOR, BUILDING INSPECTIONS KATHYPETERSON, ADMINISTRATIVE SUPERVISOR

GENERAL PUBLIC

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TAYLOR REPORTING SERVICES, INCORPORATED

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I N D E X Page

Public Forum 5

Item Number 8 Show Cause Hearing 10

Item 8-A, Citation No: 2013-7K, Timothy L.Duggins dba Duggins Carpet Care, Inc. &UN130500203

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Item 8-B, Complaint No: COM13090019 -Gabrieli A. Davis v. David G. Rademacher andHorizon Sunrooms & Spa, Inc.

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Item 9-A, Disciplinary Hearing, ComplaintNo: COM140100022 - Paula Lambeth andChristina Lambeth v. Antonio Villegas andRough Plumbing, LLC

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Item 9-B, Disciplinary Hearing, ComplaintNo: COM140200003 - Escambia CountyContractor Licensing vs. Antonio Villegasand Rough Plumbing, LLC

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Item 10, Status Report 204

Item 11, Old Business 205

Item 12, Written Communications 206

Item 13, Contractor Applications 206

Item 14 Unpermitted/UnlicensedActivity/Complaints

210

Item 15, Citation Hearing

211

Item 16, New Business 212

Item 17, Adjournment 214

Certificate of Reporter 215

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P R O C E E D I N G S 1

M R . M A T T H E W S : T h is m ee tin g o f th e 2

Es cam b ia C o u n ty C o n tra c to r C o m p e ten c y B o a rd is 3

c a lle d to o rd e r. B e fo re I p ro c e ed I w o u ld 4

lik e to rem in d e ve ry m em b e r o f th e B o a rd it is 08:33 5

in cu m be n t u p o n th e m to b e aw a re o f th e 6

s ta rtin g tim e . It 's a lw a y s p u b lish e d o n th e 7

a g e n d a . W h e n y o u 're n o t h e re o n tim e y o u 8

in c on v en ie n c e th e c itiz e n s o f E s cam b ia C o u n ty 9

a n d th e re s t o f th e B o a rd m em b e rs . 08:33 10

M ad a m S ecre ta ry , d o w e h ave a q u o ru m . 11

M S . G A R R E T T : Y e s , M r. C h a irm a n , w e d o . 12

M R . M A T T H E W S : D o w e h ave p ro o f th a t th is 13

m ee tin g w a s a n n o u n ce d in a pu b lic a t io n ? 14

M S . G A R R E T T : Y e s , M r. C h a irm a n , it w a s 08:33 15

p u b lish e d in th is p a s t S a tu rd a y 's e d itio n o f 16

th e P en s a c o la N ew s Jou rn a l. 17

M R . M A T T H E W S : V e ry g o o d . A t th is tim e I 18

w o u ld lik e to in tro du c e tw o n e w m em b e rs o f th e 19

B o a rd , E rw in W a te rs, G e n e ra l C o n tra c to r, a n d 08:34 20

B r ia n B e ll fro m C e n te n n ia l B a n k . M r. P ic k e tt 21

is n o t h e re to d a y . 22

E n te rta in th e a p p ro va l o f th e m in u tes . 23

A ll o f yo u w e re se n t th e m in u te s fo r re v iew . 24

A re th e re a n y co m m en ts , a d d it io n s o r ch ange s ? 08:34 25


4

M R . S C H W A R T Z : S e c ond . 1

M R . M A T T H E W S : I' l l e n te rta in a m o t io n to 2

a p p ro ve . 3

M R . S C H W A R T Z : S o m o ved . 4

M R . B A TC H E L O R : S e c o n d . 08:34 5

M R . M A T T H E W S : S e c o n d e d . A n y d is cu s s io n . 6

B e in g n o d is cus s io n , a ll th o se in fa vo r, sa y 7

a y e . 8

(B o a rd m em b e rs vote .) 9

M R . M A T T H E W S : A ll th o s e o ppo s ed ? N o 08:34 10

o p p o s e d . 11

(M o t io n pa s s ed u n a n im o u s ly .) 12

M R . M A T T H E W S : I' l l e n te rta in a m o t io n to 13

ra tify th e a c tio n s ta k e n a t th e A p r il 2 n d , 14

2 0 1 4 m ee tin g o f th e B o a rd . M a d a m S ec re ta ry , 08:34 15

d o y ou h a v e an y c om m en ts? 16

M S . G A R R E T T : M r. C h a irm a n , th is is k in d 17

o f a h ou s e k eep in g , h ou se c le a n in g 18

re com m en d a tio n th a t w e n e e d ba s ed o n th e fa c t 19

th a t w e h a v e th e re a p p o in tm e n ts a n d 08:35 20

a p p o in tm e n ts o f n ew m em b e rs , so if w e co u ld , 21

w e w o u ld ju s t a p p re c ia te th a t re com m en d a tio n . 22

M S . S M IT H : A c tua lly , M r. C h a irm a n , th e 23

re com m en d a tio n re g a rd in g th e A p r il B o a rd 24

m ee tin g h a s to d o w ith th e -- th e re w a s a n 08:35 25



08/14/2014 07:26:35 PM Page 5 to 8 of 215 2 of 79 sheets

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issue where an individual questioned whether 1

or not there was a quorum at that meeting and 2

that's why each of the Board members was 3

provided a transcript of the hearing, which 4

you should have reviewed, and it's an effort 08:35 5

to have the Board ratify the action that was 6

taken to cure the quorum issue, if there was 7

one. 8

MR. MATTHEWS: Very good. Thank you. 9

Entertain a motion to accept the 08:35 10

recommendation to ratify the Board actions. 11

MR. WHITE: Motion to approve. 12

MR. MENEZES: Second. 13

MR. MATTHEWS: Motion made and seconded. 14

Any discussion? Being no discussion, all 08:36 15

those in favor, say aye. 16

(Board members vote.) 17

MR. MATTHEWS: All those opposed? Being 18

no opposed, the recommendation is adopted. 19

(Motion passed unanimously.) 08:36 20

MR. MATTHEWS: At this time we have a 21

Public Forum which is available for anyone 22

here to bring up any issue other than what's 23

on the agenda. 24

MS. ALI: Hello, my name is Luevender Ali 08:36 25


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and I came here November, started in November, 1

with James Rich, the Contractor and I want to 2

readdress the issue because nothing has been 3

done at my home at all. So I talked to 4

Ms. Sue. I talked with the State Board. The 08:36 5

issue was transported to the State Board, but 6

I was also told by the State investigator that 7

here in Escambia County this Board, that his 8

permits can still be suspended. So I'm here 9

to address that because he still owes me 08:37 10

$3,000, nothing at my home has been finished 11

that the Board addressed at that time. 12

MR. MATTHEWS: Madam Secretary, do you 13

have any comments? 14

MS. GARRETT: While I sympathize with 08:37 15

Ms. Ali, we have talked to her at great 16

length. If you will recall, Mr. Rich appeared 17

before this Board. The Board chose not to 18

temporarily suspend his permitting privileges 19

but fined him $500 and forwarded the complaint 08:37 20

to DBPR because he is state certified. 21

At that that meeting Mr. Rich stated that 22

he would complete the project within a week. 23

That has not been done and that has been 24

several months ago. It has taken up until 08:37 25


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three weeks ago that this case was assigned to 1

an investigator with DBPR, so it stayed there 2

for at least 90 days or more before anything 3

was done on it. 4

The investigator had, from what I 08:38 5

understand, suggested to Ms. Ali that this 6

Board should have taken a further step and 7

ordered restitution for the money that -- our 8

final order did set forth an amount that she 9

had paid versus what she had contracted and so 08:38 10

forth. 11

Further research and my conversation with 12

the DBPR director of disciplinary actions, 13

this Board does not have the authority nor the 14

jurisdiction to order restitution because he 08:38 15

is a state certified contractor. I don't know 16

what the investigator for DBPR is referring 17

to. I've never dealt with this investigator 18

before. But at this point our Board has done 19

everything we can do, other than the Board 08:39 20

could, according to our ordinance, you could 21

temporarily suspend or make a recommendation 22

to the Building Official to temporarily 23

suspend his permitting privileges.24

Now, since the time that Mr. Rich and 08:39 25


8

Ms. Ali were here, he's made two attempts to 1

correct the issue and they have failed, the 2

City has failed him. Since that happened 3

Mr. Rich sent a letter to the City asking them 4

to remove him from the permit. And that's 08:39 5

where we're at today. 6

She still has an unresolved matter. An 7

investigator from DBPR has been assigned. I 8

don't know what else this Board could do right 9

at this point. Ms. Ali, I understand her 08:39 10

frustrations. She's not getting anywhere in a 11

hurry, but he is state certified, which 12

removes a lot of authority from this Board and 13

lies with the State. 14

MR. MENEZES: Ms. Secretary, could we 08:40 15

suspend his privileges here until he gets with 16

this lady and corrects this? 17

MS. GARRETT: Yes, sir, you can suspend 18

his license and you had the opportunity to do 19

that at the disciplinary hearing. 08:40 20

MR. MENEZES: That would get his 21

attention. 22

MR. MAGEE: Well, he would have to finish 23

or do something within so many days. 24

MS. GARRETT: See, you can't do anything 08:40 25



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without him being here. He hasn't been 1

properly noticed. Today this Board can't take 2

any action against him. She's here in a 3

public forum. You know, like I said, that's 4

the most this Board could do beyond what 08:40 5

you've already done. 6

MR. MATTHEWS: Do we have enough time to 7

notify him to be here for the first meeting in 8

August? 9

MS. GARRETT: We could certainly try. 08:40 10

MR. MATTHEWS: That's almost over ten 11

days. 12

MS. GARRETT: I can have him -- we'll send 13

it certified mail and have him hand delivered, 14

also. 08:41 15

MR. MATTHEWS: I recommend that we ask him 16

to come appear before the Board at your next 17

meeting. 18

MR. MAGEE: Second. 19

MS. GARRETT: Can he second the Chairman's 08:41 20

motion. The Chairman can't make a motion. 21

MR. MATTHEWS: I can't make a motion. 22

MS. GARRETT: So we need a motion. 23

MR. MATTHEWS: We need a motion. 24

MR. SCHWARTZ: Motion that he show before 08:41 25


10

the Board. 1


MS. GARRETT: Okay. 3

MR. MATTHEWS: Any -- do we have a second 4

on it? Yes. Any discussion? Being no 08:41 5

discussion, all those in favor? 6


MR. MATTHEWS: Opposed? 8

(None. ) 9

MR. MATTHEWS: So be it. It passes. 08:41 10

(Motion passed unanimously.) 11

MR. MATTHEWS: You can plan on being here 12

for the next meeting. 13

MS. SMITH: If you're not able to give him 14

notice -- 08:41 15

MS. GARRETT: We will. I'm pretty sure we 16

can get him notice. 17

MR. MATTHEWS: I think that's understood. 18

If you can't get him notice by the next 19

meeting, it will be September, but you will 08:42 20

know that. 21

MS. ALI: I'll keep at it. 22

MR. MATTHEWS: Thank you. 23

Okay. Item Number 8, Show Cause Hearing. 24

Item 8-A.08:42 25


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MS. GARRETT: Mr. Chairman, for this 1

particular matter, it is here for -- 2

MR. MATTHEWS: Information only. 3

MS. GARRETT: Mr. Moorehead is here. It's 4

here for a little more than information only. 08:42 5

It's not here for any action as far as 6

proceeding on hearing on the citation. As you 7

will note in your backup, the parties have 8

resolved their issues outside of this Board, 9

amicably and to the satisfaction of each 08:42 10

other. 11

The Complainant/Homeowner through his 12

attorney has forwarded us an email and 13

enclosed a copy of the letter and we have a 14

copy of the order accepting the settlement 08:43 15

that homeowner desires not to pursue this 16

matter and not participate in these 17

proceedings any further. 18

The only decision before this Board today, 19

and Ms. Smith can correct me if I misstate 08:43 20

this, is that we need to know direction from 21

you whether the Board is going to drop this 22

issue, dismiss it because of the citation. We 23

can't in-house or internally dismiss the 24

citation or close an account, I mean, close a 08:43 25


12

case without official Board action. 1

Mr. Moorehead, who is counsel or one of 2

the counsels for Mr. Duggins, is here to 3

briefly address the Board this morning. 4

MR. MATTHEWS: I'm not sure that we need 08:43 5

to have him address the Board if the... 6

MS. SMITH: That's within your discretion. 7

He has appeared. 8

MR. MATTHEWS: Mr. Moorehead, come on up.9

MR. MOOREHEAD: Thank you very much. I'll 08:44 10

be brief. 11

MR. MATTHEWS: Okay. 12

MR. MOOREHEAD: Steve Moorehead, 25 West 13

Government Street, Pensacola and I represent 14

Tim Duggins and Duggins Services. Mr. Duggins 08:44 15

is here. Mr. Duggins, raise your hand.16

If I could just briefly give you some 17

comments about this case. Duggins is in 18

business where they do insurance work. Where 19

carpet is soiled they will come and replace 08:44 20

the carpet, Sheetrock damage or has gotten wet 21

they will come in and replace the Sheetrock, 22

do the painting and that sort of thing. 23

They're not a licensed contractor nor is there 24

any requirement for the type of work that they 08:44 25




13

do. Duggins has been in business here in 1

Pensacola for 20 years or more without ever 2

having an issue like this. 3

When I say whether or not they needed to 4

be licensed, we looked at the Construction 08:44 5

Industry Licensing Board, and, of course, all 6

of this is a matter of subject, a subject of 7

interpretation, like any extensive law. But 8

on the Construction Industry Licensing Board 9

website it specifically says under the 08:45 10

category "Does Not Need a License", paint, 11

install flooring, install insulation, no 12

matter the amount of compensation.13

Here the last work performed was in 14

December of 2012. The parties have been in 08:45 15

dispute about money. On May 24th, 2013, 16

Mr. Duggins filed a lawsuit against the 17

homeowner here to get his last payment. Seven 18

days later the homeowner filed a complaint 19

with the county, which brings us before the 08:45 20

Board today on the citations that were issued. 21

We're asking you to set these citations 22

aside, to overrule them. And I don't believe 23

we would have been here had it not been for 24

the fact that we were trying to collect some 08:46 25


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money, and the best defense is a good offense 1

in those circumstance. Nonetheless, we have 2

satisfied Mr. McClammy, the homeowner, as has 3

been indicated, and so we go back and say we 4

also have testimony of Mr. Kyles, the 08:46 5

investigator, who has indicated he's never 6

been to this site before, nor does he know of 7

anyone else in the County regarding this case 8

has been to the site. But based on his 9

opinion that they are not egregious and the 08:46 10

homeowner doesn't pursue it, then he indicates 11

that the staff would not pursue it.12

I don't know if that's the official 13

position of the staff at this point, but I 14

think it's time to put this tortured case to 08:46 15

rest. I've been before you several times. 16

We've been to the Board of County 17

Commissioners. We've been to the Court. 18

We've got our issues resolved with the 19

homeowner. Everyone is satisfied, so we ask 08:46 20

you to dismiss it. Thank you. 21


MS. GARRETT: Mr. Chairman, staff has no 23

position in this matter. It would be just at 24

the direction of the Board how you wish to 08:47 25


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proceed. 1

MR. MATTHEWS: I'll take a recommendation 2

from the Board. 3

MR. SCHWARTZ: Motion to dismiss the 4

complaint. 08:47 5


MR. MATTHEWS: A motion has been made and 7

seconded to dismiss the complaint.8

MS. SMITH: Mr. Chairman, it's a citation. 9

MR. MATTHEWS: Citation. Well, that's a 08:47 10

complaint. 11

MR. SCHWARTZ: Motion to dismiss the 12

citation. 13

MR. MATTHEWS: To dismiss the citation. 14

He restated his motion. Restate the second.08:47 15


MR. MATTHEWS: Any discussion? Being no 17

discussion, all those in favor signify by 18

saying aye.19

(Board members vote.) 08:47 20


(None.) 22

MR. MATTHEWS: The motion is approved. 23

The citations are dismissed. Thank you. 24

Item 8-B. Madam Secretary.08:47 25


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MS. GARRETT: Mr. Chairman, I'm going to 1

read the statement for you that you normally 2

read at this time on the procedures for the 3

show cause and the two disciplinary hearings 4

that we have scheduled for this morning. 08:48 5

Again both of these -- all three of these were 6

properly advertised. At this time I will, 7

like I said, briefly discussed the process for 8

these hearings. 9

The Board will take testimony from the 08:48 10

complainant, the witnesses, staff and the 11

Contractor. Following any statement the Board 12

may ask questions of these parties. The 13

parties will be sworn. Once the Board is 14

satisfied that they have heard enough to make 08:48 15

a final decision, the decision of the 16

Contractor Competency Board will be in writing 17

in the form of a final order and it is 18

appealable to the Board of County 19

Commissioners pursuant to Section 18-59 of the 08:49 20

Escambia County Code of Ordinances. The Board 21

of County Commissioners may reverse or uphold 22

or affirm the Contractor Competency Board's 23

decision, and decisions of the Board of County 24

Commissioners, pursuant to this procedure, 08:49 25




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shall be binding on any aggrieved party 1

providing however that the rights of any 2

aggrieved person to seek legal redress in a 3

court of competent jurisdiction shall not be 4

infringed. 08:49 5

MR. MATTHEWS: Thank you. Do you have 6

anymore? 7

MS. GARRETT: When you call B, I'll be 8

presenting the case on behalf of staff.9

MR. MATTHEWS: We're there. 08:49 10

MS. GARRETT: Mr. Chairman, just to give a 11

brief history -- before we do this I would 12

like to swear in all the parties, and 13

everybody move closer to the front. 14

MR. MATTHEWS: Mr. Davis, Mr. Rademacher. 08:50 15

MS. GARRETT: And we also subpoenaed 16

Mr. Ray Parker. 17

MR. MATTHEWS: Is Mr. Parker here? 18

Mr. Rademacher? 19

MR. DAVIS: I have a witness, also. 08:50 20

MR. MATTHEWS: Bring your witness up. 21

Would please come up here. Okay. There they 22

are. 23

MS. GARRETT: If I could have everybody 24

raise your right hand. 08:50 25


18

MS. SMITH: And state their names for the 1

record, please. 2

MS. GARRETT: Yes, state your names for 3

the record, please. 4

MR. PARKER: Ray Parker.08:50 5

MR. RADEMACHER: David Rademacher. 6

MS. DAVIS: Vicky Davis.7

MR. DAVIS: Gabrieli Davis.8

(Ray Parker, David Rademacher, Vicky 9

Davis, and Gabrieli Davis sworn.)08:50 10

MR. DAVIS: I affirm.11


MS. GARRETT: Having completed that, over 13

the weekend I prepared a timeline highlight 14

that I distributed a little bit earlier to 08:51 15

kind of help the new members on the Board. 16

And as you can see -- and I'm just briefly 17

going to go through some of this -- this work 18

was contracted, permitted and completed by 19

Mr. Rademacher, the Contractor, and Horizon 08:51 20

Sunrooms. 21

MR. DAVIS: Excuse me for breaking in, but 22

I plan on calling Mr. Kyles, and you did not 23

swear him in. And also Ms. Smith. 24

MS. GARRETT: Ms. Smith, can't -- she's 25


19

not going to be sworn in. She is the attorney 1

for the Board, so she's not a witness.2

State your name for the record.3

MR. KYLES: Robert Kyles.4

(Robert Kyles sworn.)08:52 5

MS. GARRETT: As I said, Mr. Chairman, the 6

initial work was permitted, completed and 7

contracted in 1998. It passed county 8

inspection at that time. At the time of the 9

execution of the contract and the completion 08:52 10

of the work, Mr. Davis received from 11

Mr. Rademacher a lifetime warranty from TEMO, 12

the corporation that supplied the sunroom 13

material. He received a warranty on the 14

screens and the glass from Horizon Sunrooms 08:52 15

and Spas that was a lifetime warranty to the 16

original person that purchased it. 17

So time went on. Sometime in 2013, 18

Mr. Davis contacted Mr. Rademacher to advise 19

him that he was having problems with the 08:53 20

screens. Mr. Davis provided a copy of a 21

letter dated May 2013, that from the content 22

of the letter it appears that Mr. Davis wrote 23

Mr. Rademacher and advised him that he was 24

waiting for him to honor a warranty on the 08:53 25


20

sunroom, the screens I've brought to you twice 1

and each time you failed to correct and give 2

me the correct screens, the window can't be 3

opened because of numerous flying insects. 4

The maintenance man confirmed it was the wrong 08:53 5

screen and even said the installer had several 6

screens to repair and probably mixed them up. 7

That was May 8, 2013. 8

Mr. Davis provided me with a copy of an 9

invoice for a service call from Horizon 08:54 10

Sunrooms and Spas dated April 18, 2013. At 11

that time it shows a service call first hour 12

$125, three caulking/sealant $12 a tube for 13

$36. Complete with tax and everything equals 14

$173. 08:54 15

It's my understanding that this invoice 16

has not been paid. But it's also our 17

understanding that the homeowner has offered 18

to pay it. He's offered to put a check in 19

limbo somewhere. The problem is still 08:54 20

unresolved. 21

During the same time, apparently there was 22

an issue with the door, the exterior door. 23

Sometime between the beginning of 2013 and 24

sometime in, I guess, April, I have not been 08:55 25




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able to pinpoint an exact date from either 1

party, the exterior door was replaced without 2

benefit of permit by Mr. Rademacher, I'm 3

supposing under a warranty from TEMO. Neither 4

party has produced any documentation to that, 08:55 5

but both parties have confirmed that the door 6

was replaced.7

MR. RADEMACHER: No. 8

MS. GARRETT: You will get your chance, 9

Mr. Rademacher.08:55 10

The purpose, the basis in September, when 11

Mr. Davis filed his original complaint was 12

based on poor workmanship from the 2013 work 13

that was done. As Mr. Rademacher has 14

previously stated under oath at prior meetings 08:56 15

he did the one-year warranty on his labor for 16

a job that's completed. That invoice that was 17

issued May 18 -- or April 18, 2013, it was 18

well within the time, if we can determine what 19

this service call was for on April 18th, 08:56 20

whether it was the door or the screen. I'm 21

not sure but I think it was the screen. So 22

when Mr. Davis filed his complaint on 23

September 26, 2013, he was within his one year 24

that Mr. Rademacher has testified that he 08:56 25


22

gives. 1

Of course, we know that the sealant and 2

the caulking is not guaranteed by anybody, not 3

TEMO, not Mr. Rademacher, because after some 4

period of time you normally have to replace 08:56 5

the caulking and sealant. 6

In the original complaint Mr. Davis 7

documented that the roof is leaking in 8

numerous places, the front door won't close 9

without assistance, the screen that was 08:57 10

replaced was the wrong screen, and several 11

need new screens. Sent worker to repair, but 12

repaired partially and that wasn't ever 13

completed and he never returned. 14

The Contractor states that he's made two 08:57 15

service calls out there over the time and he 16

hasn't been paid for either one; picking up 17

screens, took screens back and then when the 18

screens were brought back they still were the 19

wrong ones. 08:57 20

So as it went forward from there, as I 21

said the September 26th, 2013 complaint, the 22

initial complaint was filed. 23

November 6, 2013, we received a copy of 24

the Horizon Sunrooms and Spas warranty and 08:57 25


23

copy of the TEMO transferrable lifetime 1

warranty. 2

12/10/2013, the Contractor filed a 3

response letter to the complaint, addressed to 4

this Board. 08:58 5

On 12/19, Investigator Kyle contacted TEMO 6

regarding the lifetime warranty provisions. 7

He spoke with TEMO employee, Mr. Hall, who 8

confirmed that TEMO warranties the sunroom 9

material, but not sealant. 08:58 10

January 8th, Contractor Competency Board 11

dismissed Complaint Number COM130900019. 12

January 8th, that same day, 13

Complainant/Homeowner filed a second 14

complaint, which was COM140100002 -- it should 08:58 15

be four zeros and a two -- realleging and 16

including additional photographs, but 17

realleging basically the same problems that he 18

alleged in his first one. And it stated: The 19

screens taken down and returned, but not the 08:59 20

right ones, leave gaps which allow insects to 21

come in and build nests, the door won't close 22

or secure the way strike plate -- or secure 23

the wrong strike plate and not level. 24

On January 8th, 2014, the 08:59 25


24

Complainant/Homeowner also filed an appeal 1

with the Board of County Commissioners. 2

On January the 16th, we received a 3

complaint addendum filed by 4

Complainant/Homeowner, again alleging wrong 08:59 5

screens and method of securing with additional 6

photos. 7

February 4th, Investigator Kyles went out 8

and took pictures of the door. 9

March the 2nd, contractor -- that's 08:59 10

probably a wrong entry. Disregard March 2nd.11

March 18th, Board of County Commissioners 12

remanded the complainant's appeal back to the 13

Board of County Commissioners (sic) for 14

rehearing.09:00 15

On 3/21, contractor notified by certified 16

mail of the Board of County Commissioners 17

remand letter, remand of this matter to the 18

Contractor Competency Board for rehearing. 19

3/28/2014, the Contractor requested a 09:00 20

continuance of the April 2nd Contractor 21

Competency Board show cause hearing due to the 22

unavailability of an employee he needed as a 23

witness. 24

On April 2nd, 2014, at the Contractor 09:00 25




25

Competency Board hearing the Contractor was 1

present although he had told us, you know, he 2

was able to make it, but the 3

Complainant/Homeowner had been notified of the 4

possible continuance and wasn't prepared, so 09:00 5

it was continued again. 6

April 14th, correspondence with Board 7

Secretary to Contractor notifying show cause 8

hearing and requesting documentation for 9

Contractor Competency Board review of the 09:00 10

instant matter. Contractor failed to provide 11

any documentation. 12

On April 23, 2014, we received the 13

supplement to the complaint filed by 14

Complainant/Homeowner, including a request for 09:01 15

witnesses, a copy of -- he included a copy of 16

the Horizon Sunroom and Spas, Incorporated 17

contract dated April 17, 1998, executed by the 18

Homeowner, which was the first time that we 19

have been presented this evidence. 09:01 20

On May 20th and July 11th, we again, from 21

the Board Secretary to the Contractor 22

notifying of show cause hearing and requesting 23

documentation for Contractor Competency Board 24

review, and he failed again to provide any 09:01 25


26

documentation. 1

So the issues as we see it from staff is 2

that we have a failure -- an alleged failure 3

to correct the problem with the screen 4

replacement. We have an issue with the door 09:02 5

whether it was replaced, and the poor 6

workmanship that is alleged by the Contractor. 7

Based on that -- let me check one other 8

thing here. As I stated before, we have 9

confirmed that TEMO warranties the materials 09:02 10

with the sunroom. We have confirmed that 11

Mr. Rademacher and his company warranty the 12

screens and the glass, as I understand it. 13

Another issue here is communication 14

between the two parties is totally broken 09:02 15

down. 16

TEMO was notified by the homeowner of the 17

issue and it's my understanding -- I'm getting 18

conflicting stories from the parties. One 19

says that TEMO will warranty anything that's 09:03 20

sent to them but they have to take it back to 21

Mr. Rademacher and he has to handle it. 22

Then I'm hearing that Mr. Rademacher 23

doesn't have to handle it, that any TEMO 24

representative, I guess, here in the Panhandle 09:03 25


27

could resolve the issue, but they don't want 1

to get involved because, you know, there's 2

been an ongoing issue here. 3

So with that, Mr. Chairman, I will turn it 4

over to you. 09:03 5

MR. MATTHEWS: Mr. Rademacher. 6

MR. RADEMACHER: Yes, sir. 7

MR. MATTHEWS: Would you like to make a 8

statement of appearance, please. Your name 9

and address, please. 09:03 10

MR. RADEMACHER: David Rademacher, 1257 11

West Nine Mile Road, Pensacola, Florida. I 12

thank you. Every single thing she just said 13

was incorrect and I don't know where to begin 14

actually except this is the exact same case 09:04 15

hearing which most of y'all are familiar with 16

me from this one before. Nothing has changed, 17

not a single solitary thing. 18

The information she requested, I faxed 19

again and I talked to her on the phone and I 09:04 20

said, all I can do is just fax you the 21

warranties again which you already have from 22

the first hearing. That's the only 23

documentation that I will have is just to show 24

that TEMO warranties the material, not me. 09:04 25


28

It's an 18-year old room. I did two 1

service calls and never received a dime, so 2

I'm not doing anymore service for the 3

gentleman. I've been to the Escambia courts. 4

He took me to small claims. The case was 09:04 5

heard a few weeks ago. His statement of claim 6

was dismissed and my counterclaim was awarded 7

for the service calls that he never paid me 8

for. And that's what this is all about. It's 9

about him wanting me to be liable for a 09:04 10

lifetime of labor, which has never -- again, 11

has never been told to him. 12

The lifetime is on the screens and the 13

glass sashes that operate, operable glass. If 14

they were to break, or you rip the screens, 09:05 15

it's the best warranty ever. I can't do any 16

better than that. Bring them to me and I'll 17

rescreen them. 18

Again, if you would like copies of this 19

again, you can read it. It's very well 09:05 20

written. And it says, they have to bring -- I 21

can't be cost affordable if I have to go pick 22

them up. It costs money to do that, but if 23

they bring them by to me, I'll do the labor 24

and screening, rescreen them if they get rips 09:05 25




29

in the screen. If they break a sash, which 1

maybe happened twice in the 20 years, it's 2

tempered glass so it doesn't break very often, 3

but if they bring the broken sash they will 4

get a new sash. And that's all that's 09:05 5

happened. He never brought his screens to me, 6

ever has he brought him. Ray, why he's here, 7

he's not even an employee of mine, but he's 8

here as subpoenaed, he actually had to break 9

the screens down and put them in his truck and 09:05 10

brought back to the office for the customer 11

because his truck was in the shop. And that's 12

all I know about that. 13

As far as anything else, I'm still 14

confused on why I'm here again because I 09:06 15

thought that's called double jeopardy, because 16

this is the exact same case. There's nothing 17

that's changed at all. Going out to take 18

pictures of something, well, even if there 19

were leaks or anything wrong with this room, 09:06 20

what does that have to do with me at this 21

point. It's 18-years old. 22

He requested service. I did service. 23

Twice I went out to his home and both times he 24

failed to pay for the service rendered. We 09:06 25


30

charge by the hour, not by what we're doing 1

and per job. That's not how you do service. 2

It is per hour. And after two times of going 3

out he's telling my service guys that his 4

church will send us a check, his treasurer of 09:06 5

his church pays for it, and that's what they 6

told him and I never saw the money. And now 7

he's wanting additional service and obviously 8

I can't keep doing service if I'm not going to 9

get paid. And that's basically really all I 09:07 10

have to say. I don't know what else I can do 11

at this point because even the Escambia County 12

court realized, as soon as she rendered her 13

judgment, it's just one sentence, she just 14

said it's not his warranty. And TEMO stands 09:07 15

ready if any of the material on his room, even 16

18-and-a-half-years old, if it's flawed, if 17

it's defective, they will send the new 18

material. 19

And I believe she confirmed it when 09:07 20

somebody called TEMO, and that's what they 21

told you folks, the building department, that 22

they stand ready to send any material if it's 23

defective. It does not have to be a TEMO 24

authorized dealer to do service on that 09:07 25


31

sunroom. None of their warranties state that 1

it has to be a TEMO dealer that provides 2

service, which is -- I don't know where she 3

got that from or where that's coming from 4

because if you read the warranty it doesn't 09:07 5

state that anywhere that it has to be a TEMO 6

dealer to do service work. 7

But obviously I have elected to not ever 8

step foot on his property again. As an 9

American it's my right to not have to do so, 09:08 10

because the gentleman is nothing but a 11

dishonest individual and I would rather not 12

associate with him. And the County court 13

agreed with me and you folks did the last time 14

I was here and it was dismissed. That's why 09:08 15

I'm confused on why I'm here again. 16

MR. MATTHEWS: Yes, but he has a right to 17

appeal, which he did, and the County Board of 18

Commissioners sent it back us for a rehearing, 19

so that's in the process. 09:08 20

MR. RADEMACHER: Yes, sir. Can I ask why 21

they kicked it back? I didn't hear why they 22

did it. I heard that they did, but I've also 23

heard -- I heard why, but I didn't hear it in 24

this room today on why they kicked it back. 09:08 25


32

It has nothing to do with the merit of the 1

case, is what I was told. 2

MS. SMITH: The Board didn't give an 3

opinion as to why. They indicated they wanted 4

it to be heard again and sent it back and 09:08 5

that's all we know. 6

MR. RADEMACHER: Is there nobody in the 7

Building Department that can answer that 8

better, because I bet you there is, because 9

someone told me something different? 09:09 10

MS. SMITH: Sir, I was present at the 11

hearing. I can't speak for what anybody else 12

said. 13

MR. MAGEE: Were those warranties prorated 14

or are they a 100 percent warranty? 09:09 15

MR. RADEMACHER: The TEMO transferrable 16

warranty -- do you want a copy to read? 17

MR. MAGEE: Yes. 18

MR. RADEMACHER: Here you go. And then 19

here's the five-year warranty for the glass 09:09 20

and screen. And I still stand ready, I will 21

still honor my work. 22

MR. MATTHEWS: Does anybody else have a 23

question of Mr. Rademacher? 24

MR. RADEMACHER: Because he called a 09:09 25




33

couple of weeks ago, I believe, and asked if 1

he could bring the screens in, this was after 2

the hearing at the County, and I said sure and 3

he didn't bring them. Again, he didn't bring 4

them back. At least I wasn't there, I haven't 09:09 5

seen him. But again that still shows I will 6

still warranty anything that I say I will. 7

MR. MATTHEWS: I understand. Just -- you 8

can stay up there a minute. 9

Madam Secretary.09:09 10

MS. GARRETT: Mr. Chairman, I think it 11

would be good at this point to try to clarify 12

two things. And first of all, I will remind 13

everybody that this is a show cause to 14

determine whether it needs to go to 09:10 15

disciplinary hearing or not.16

The first thing would be the door, the 17

door that was replaced, was it replaced under 18

warranty? 19

MR. RADEMACHER: The door was never 09:10 20

replaced. I don't know where you're getting 21

this from. I never replaced it, that I have 22

records of. Now, if it was more than ten 23

years ago and it was replaced, I don't know. 24

I don't have the records. I tried to pull 09:10 25


34

production stuff on that job, but it only goes 1

back so far. 2

I have the original contract from 1998, 3

but I didn't have anything in the last ten 4

years that shows that I replaced a door, so I 09:10 5

don't know where that came from. 6

MS. GARRETT: This is one issue, one thing 7

that we were asking, as the Board Secretary 8

was asking from Mr. Rademacher was like copies 9

of the service calls because we only have a 09:10 10

copy of one service call ticket which is that 11

April 18th, 2013. 12

MR. RADEMACHER: That's all I have. 13

MS. GARRETT: So he's stating that he's 14

made two.09:10 15

The second issue is that the screens come 16

under the Horizon Sunroom and Spas Inc., life 17

time warranty. 18

MR. RADEMACHER: Yes. 19

MS. GARRETT: It's my understanding that 09:11 20

there have been several attempts to get the 21

screens corrected and the right size. 22

MR. RADEMACHER: No, ma'am. 23

MS. GARRETT: Several being more than two, 24

I guess, and at the present time the screens 09:11 25


35

that are out there were sent back from 1

Mr. Rademacher to the house and still don't 2

fit. Now, Mr. Parker was subpoenaed today at 3

the homeowner's request. However, as we have 4

gone through this, you know, he may not be an 09:11 5

employee of Mr. Rademacher, however it seems 6

that Mr. Parker is out there, he answers the 7

phone for the business, he has had interaction 8

with Mr. Davis. Apparently, as Mr. Rademacher 9

and Mr. Davis testified, he picked up the 09:11 10

screens at least on one occasion and took them 11

to Mr. Rademacher to be fixed, and I believe 12

somebody brought them back. 13

MR. RADEMACHER: My serviceman, because he 14

was going that way anyway on the second 09:12 15

service call, I asked him to do him a favor, 16

take them back. So he never had to pay. I 17

never charged him for bringing them in or 18

taking them back, which the warranty work 19

states we usually do, we do have to charge, 09:12 20

and I didn't. 21

MS. GARRETT: But they're still incorrect. 22

MR. RADEMACHER: One screen because Ray 23

had to break them apart to get them in the 24

truck, they were too big. My service guy in 09:12 25


36

the warehouse -- they're only off from being 1

perfectly square like an inch or two -- he was 2

just doing it and obviously put one of the 3

ones that were a little too short on the top. 4

No problem. Bring the screen back, like I've 09:12 5

told him many times, and we'll change out that 6

piece and make it right. It's a quick 7

five-minute fix and it will be fixed. But 8

I've never said no to repairing any screens 9

ever for that gentleman, just bring them to us 09:12 10

and we will repair any screens that he has a 11

problem with. 12

MS. GARRETT: Mr. Chairman, at this time 13

staff would like to call Robert Kyles to the 14

podium. 09:13 15

MR. MATTHEWS: Okay. Robert, Mr. Kyles.16

(Testimony by Robert Kyles, previously 17

sworn.) 18

MS. GARRETT: Would you state your name 19

for the record? 09:13 20

MR. KYLES: Robert Kyles, Investigator, 21

Number 984 Escambia County Building 22

Inspections. 23

MS. GARRETT: Mr. Kyles, when you were out 24

at 6020 Songbird around February 4th, 2014, 09:13 25




37

what was your visual of the screens and the 1

door that is in question at this hearing?2

MR. KYLES: The screens were not sealed 3

correctly. It allowed for insects or anything 4

else to come through them. The door had been 09:13 5

put in. The door appeared crooked and it was 6

missing hardware that would allow the door to 7

close properly. 8

MS. GARRETT: Did that door appear to be 9

aged correctly with the appearance of the 09:14 10

sunroom that was installed in 1998?11

MR. KYLES: Negative. The door appeared 12

fairly new. Not saying who installed it, but 13

it did appear fairly new. 14

MS. GARRETT: That's all I have for 09:14 15

Mr. Kyles. 16

MR. MATTHEWS: Anybody else have any 17

comments? 18

MR. SCHWARTZ: Mr. Chairman? 19

MR. MATTHEWS: Yes. 09:14 20

MR. SCHWARTZ: I have a question. This is 21

for staff, possibly a little off the subject, 22

but why is staff acting as the complainant on 23

this particular one, as opposed to the 24

complainant is here and not presenting the 09:14 25


38

case? I'm very confused and curious about 1

this. 2

MS. GARRETT: Because in the past the 3

rules have not been really carried out like 4

they should be and according to -- staff 09:14 5

should be the one that presents the case and 6

allows the Contractor to respond and then 7

gives the Complainant/Homeowner a chance to 8

rebut after that. So even based on the rules 9

and the procedures that were recently adopted 09:15 10

and affirmed by this Board and the Board of 11

County Commissioners, all future cases that 12

are complaints, or unpermitted activity, or 13

unlicensed contractor will be presented by 14

staff and the process we'll follow like a 09:15 15

normal quasi-judicial setting. 16

MR. SCHWARTZ: I kind of question that 17

because it seems to me that -- again, this is 18

a little off subject and I apologize for that, 19

but I have to get this clear in my mind, that 09:15 20

we've always relied on staff as giving us the 21

correct information for a specific case, but 22

our flexibility fluctuates either direction, 23

whether we agree or disagree with that, but 24

personally, I would consider staff's 09:15 25


39

information more weighted than either 1

complainant and that now has kind of skewed 2

the picture in my eyes.3

MR. MATTHEWS: That's the new process. 4

MS. GARRETT: But basically what staff 09:16 5

presents to you is based on factual evidence 6

that has been either from the complaint or 7

previous testimony in this matter. 8

MS. SMITH: That does not mean, however, 9

that the Board doesn't hear from the 09:16 10

complainant. The complainant is a witness to 11

be called by staff to explain the situation 12

and frankly, at this point I'm not really 13

clear on what the allegations are as to what 14

Mr. Davis's issues are. I think it would be 09:16 15

pertinent for him to come up and explain his 16

complaint of specific issues and then allow 17

staff to testify regarding their investigation 18

of those issues and then allow the Contractor 19

to respond. 09:16 20


MR. BATCHELOR: I have a question.22

MR. MAGEE: I have a question, too. My 23

question is you said all the hardware that 24

allowed the door to operate wasn't there. 09:17 25


40

MR. KYLES: Yes, sir. 1

MR. MAGEE: What hardware was not there, 2

because there's nothing but hinges and -- 3

MR. KYLES: The pictures clearly show, and 4

Mr. Davis illustrated such here that -- I'm 09:17 5

going to show them this picture here, 6

Mr. Davis. 7

When I went out there on the 4th of 8

February, you can see -- that should be in 9

your package -- that there was no way to 09:17 10

properly lock that door, and whoever installed 11

it left off some of the hardware. And if you 12

tug on the door, as he illustrated, it 13

wouldn't lock. It comes right open. 14

MS. SMITH: Mr. Kyles, can you show 09:18 15

Mr. Rademacher the photographs also once the 16

Board has reviewed them. 17

MR. KYLES: Yes. 18

MR. MATTHEWS: They're in the packet. 19

MR. BATCHELOR: Mr. Kyles, I have a 09:18 20

question. On the screens, if the homeowner -- 21

I realize they're off size, I guess, one of 22

them or I don't know how many, but if the 23

homeowner takes them off and takes them to the 24

Contractor he will resize them and it's the 09:18 25




41

homeowner's responsibility to do this; is that 1

correct? Can the homeowner take the screens 2

off and take them to have it sized right? He 3

has to put it back up. It's his 4

responsibility; is that correct? That's the 09:18 5

way the warranty reads. 6

MR. MATTHEWS: The warranty reads the 7

homeowner has to do this. 8

MS. SMITH: You may be asking a question 9

that's best answered by Mr. Rademacher. 09:19 10

MR. MENEZES: Mr. Kyles, I have a few 11

questions for you. 12

MR. KYLES: Yes, sir. I'm going to show 13

him this picture real quick. Right here. 14

MR. RADEMACHER: Okay. I've got a comment 09:19 15

for that, please. 16

MR. KYLES: Yes, sir.17

MR. MENEZES: The responsibility of this 18

door on Mr. Rademacher, is there an invoice 19

showing that he installed this door? 09:19 20

MR. KYLES: Negative. 21

MR. MENEZES: Okay. The second question 22

is how many screens are in default. 23

MR. KYLES: Multiple. I can't give you a 24

certain number, a set number.09:19 25


42

MR. MENEZES: It's been stated already 1

that if he brought the screens in they would 2

be repaired. Why haven't they been taken in 3

and repaired? 4

MR. KYLES: I can't answer you that, sir. 09:19 5

MR. MENEZES: Because Mr. Rademacher is 6

willing to repair them. All he has to do is 7

take them off and take them in and get them 8

repaired. 9

MR. KYLES: The complainant would have to 09:19 10

answer that, sir.11

Yes, sir.12

MR. BELL: A quick question. What's the 13

difference between new evidence or new 14

information from the prior decision that was 09:19 15

made in March to today? Is there new 16

information? 17

MS. GARRETT: I'm sorry, restate that, 18

please. 19

MR. BELL: There was a case that was 09:20 20

presented to this committee, the Board, that 21

was denied and then it was appealed back and 22

it was sent to us again through the appeal 23

process. Now, today, what is the different, 24

anymore information, any additional 09:20 25


43

information from when the original decision 1

was made by this Board? 2

MS. GARRETT: We were presented with the 3

service ticket receipt for the April 18, 2013 4

service call to 6020 Songbird, which you did 09:20 5

not have at the first hearing. 6

MR. MATTHEWS: But that's not necessarily 7

a complaint. That's just information, that's 8

documentation.9

MS. GARRETT: It was documentation that 09:20 10

should have been accompanying the first 11

because the Complainant was alleging that 12

there had been service calls. We had no 13

documentation. The Contractor didn't deny it, 14

but we have never been able to confirm, you 09:21 15

know, exactly the extent of what was done on 16

that service call and had it been repaired 17

satisfactorily.18

MS. SMITH: Mr. Bell, one of the issues on 19

appeal related to the Board's not hearing 09:21 20

certain witnesses that Mr. Davis alleged, and 21

I believe that that witness is Mr. Parker, and 22

Mr. Parker is available to hear testimony. 23

I want the Board to be aware that this is 24

not an issue of what is new now versus then. 09:21 25


44

It's to have a rehearing of the issue in its 1

entirety, so we're not limiting it to things 2

that weren't heard before. You just need to 3

rehear the case and make a decision based on 4

the evidence that you have before you today, 09:21 5

whether it's new or not. 6

MR. BELL: Thanks for the clarification. 7

MS. SMITH: Sure. 8

MR. MATTHEWS: Mr. Rademacher -- 9

MR. MAGEE: On the screen door -- 09:21 10

MR. MATTHEWS: Hold on. Mac -- 11

MR. MAGEE: Oh, I'm sorry. 12

MR. MATTHEWS: -- who are you going to ask 13

questions to, Kyles? 14

MR. RADEMACHER: Kyles. 09:22 15

MR. MATTHEWS: Okay. Go ahead. 16

MR. MAGEE: On the screen door that was 17

replaced, was there a manufacturer's name on 18

that door? 19

MR. KYLES: None that I noted, nor would 09:22 20

appear in the picture. 21

MR. MAGEE: Nothing to identify that the 22

door came from the original manufacturer? 23

MR. KYLES: Nothing I noted, no, sir. I 24

didn't see anything. 09:22 25




45

MR. MATTHEWS: Mr. Rademacher, you had 1

another comment? 2

MR. RADEMACHER: Yes, sir. On his 3

comments about the door that was installed 4

that somebody failed to put the striker on 09:22 5

there, could I ask would it not be feasible 6

could it also -- could that have been removed? 7

You say it was like it wasn't put on. Do you 8

know that it wasn't put on? Could it also 9

have been the fact that it could have been 09:22 10

taken off? I'm asking you is that possible? 11

Could that have been taken off? 12

MR. MATTHEWS: You can answer his 13

question. 14

MR. KYLES: That is very possible. It 09:23 15

could have been taken off. 16

MR. RADEMACHER: Because at the trial at 17

Escambia County I brought a new strike plate 18

with me because in his original complaint, of 19

course, there is no picture in the original 09:23 20

complaint of it missing a strike plate and 21

that's crucial. That would have been in the 22

first picture he would have taken of showing 23

-- missing that. Obviously, I'm not going to 24

leave a door without a strike plate. 09:23 25


46

Yes, that door had it on there. It was 1

removed. By who or how, I didn't see it so 2

I'm not going to say, but I brought one with 3

me and he has a brand new one with him now 4

because the judge -- I handed it to the judge 09:23 5

and the judge gave it to him at the case, at 6

the trial, at the end of it. I said, here's a 7

new strike plate, if he wants it. 8

But again, the whole point, the whole 9

thing is the service ticket and all, we found 09:23 10

it. I never had it. My service guy -- it's a 11

two part. It's just a receipt is all it is, 12

those little receipts. Mr. Davis ended up 13

with both of them, the yellow and the 14

original. That's why I didn't have a copy. 09:23 15

My service guy just forgot to tear off and 16

give him the original and bring the yellow 17

back to the office. That's what happened 18

there, but at trial he does have both in his 19

possession.09:24 20

And again, it was never paid, so that's 21

why I still don't understand why that's even 22

relevant that even we have it. I've always 23

said I did service, but I've never been paid 24

for it. I've yet to see a cancelled check 09:24 25


47

from Mr. Davis showing that he paid for any 1

service, because if he paid for it then he's 2

absolutely right. I give one year labor -- 3

warranty on the service we do also, so if I 4

serviced the door and was paid on it and 09:24 5

something happens to that door again, I won't 6

even charge to go back out over the next year. 7

But again, whatever service -- that just says 8

one hour. I charge by time, not by what we're 9

doing and he's never paid me, so no service 09:24 10

has really ever been done in my eyes because 11

he's never paid me for anything. 12

MR. MATTHEWS: Mr. Rademacher, thank you. 13

Your name, please, sir. 14

MR. PARKER: Ray Parker. 09:24 15

MR. MATTHEWS: Mr. Parker, do you have any 16

comments to make? 17

MR. PARKER: Yes, sir. 18

MR. MATTHEWS: Would you please come up.19

(Testimony by Ray Parker, previously 09:25 20

sworn.) 21

MS. GARRETT: Please state your name for 22

the record, sir. 23

MR. MATTHEWS: Your name and address. 24

MR. PARKER: My name is Ray Parker. I 09:25 25


48

live at 8141 Stonebrook Drive here in 1

Pensacola. 2

I was called out. I'm a salesman. I 3

contract my work out to Horizon. Yes, I am at 4

the office quite a bit because I do my work 09:25 5

there and when something comes in I want to be 6

there like a car salesman to get it because 7

that's how I make my living and I do answer 8

the phones and so on. 9

I was asked to go out to Mr. Davis's home 09:25 10

and give him an estimate on enlarging his 11

sunroom to the corner of the house. In other 12

words, it went to, I don't know, within ten or 13

15 foot of the side of the house, but he 14

wanted to get a price on taking that wall out 09:25 15

and concreting in and moving everything over, 16

which I went out and did. 17

While I was there he did mention to me 18

about that door not latching properly, and I 19

can tell you right now that I opened that 09:26 20

door. The door that I saw, you could tell had 21

been there for 18 years, and when I opened 22

that door because when somebody tugs, you 23

know, when you wiggle a door your instinct is 24

to open it to find out maybe -- I wasn't doing 09:26 25




49

the service on it, but since he mentioned it, 1

I wiggled it. I opened it. The striker plate 2

was there. Everything was there on that door 3

when I was there. I can guarantee you and I 4

swear that, that striker plate was there. And 09:26 5

as far as I know, Horizon has never changed -- 6

I'll guarantee you they've never changed that 7

door out because there would have been another 8

service ticket for that and I think 9

Mr. Rademacher would remember that. 09:26 10

Now, this has been a hassle. I'm the one 11

that told him that if he would bring the 12

screens in that they were under warranty. I 13

knew that. But he had to bring them in to 14

prevent a service call. He said he would do 09:27 15

that. 16

However, after I got through with that, he 17

said he wanted to replace some windows in the 18

home and he asked if I would come out and 19

measure for windows. Two or three weeks later 09:27 20

I did. He told me his truck was in the shop, 21

would I consider taking those screens in, 22

which I said, well, sure, since I'm out here 23

I'll take them in for you. So they wouldn't 24

fit in my SUV. They're five-foot screens, 09:27 25


50

some of them, and they just won't fit in the 1

back of the SUV. So since they had to be 2

rescreened anyway I just tore them apart and 3

threw them in the truck and took them back to 4

the shop to be rescreened. The rescreener 09:27 5

there did rescreen them. Past that, I don't 6

know anything. Past what I saw and what I was 7

out there for, I don't know anything about it, 8

but I can testify on the door. Everything 9

else -- it's been over a year. Everything 09:27 10

else is kind of hazy, but I remember the door 11

because like I said, I shook it. Any time you 12

shake something and it's shaky, you 13

automatically will open it and look at both 14

sides to see why there's play in it and 09:28 15

everything was there. 16

MR. MATTHEWS: Anybody have any comments 17

or questions? Thank you. 18

MS. SMITH: I'm sorry. Mr. Parker was 19

asked to be here by Mr. Davis, so Mr. Davis, 09:28 20

what questions do you have? 21

MR. DAVIS: I have quite a few questions. 22

(Questioning by Mr. Davis.) 23

MR. DAVIS: Mr. Parker, you say that you 24

took the screens in? 09:28 25


51

MR. PARKER: Uh-huh. 1

MR. DAVIS: Who came and picked the 2

screens up? 3

MR. PARKER: Who came to pick them up? 4

MR. DAVIS: Yes. 09:28 5

MR. PARKER: I picked them up. 6

MR. DAVIS: Now, after you took the 7

screens in they were repaired, correct? 8

MR. PARKER: Uh-huh. 9

MR. DAVIS: Who picked them up and brought 09:28 10

them back?11

MR. PARKER: The installer brought them 12

back.13

MR. DAVIS: Are you sure about that?14

MR. PARKER: Sure. 09:28 15

MR. DAVIS: Do you remember talking to me 16

about screens and me calling you and asking 17

you how to install the screens, put the 18

screens back in the window? 19

MR. PARKER: I do remember you asking me 09:28 20

that. 21

MR. DAVIS: You do remember that? 22

MR. PARKER: No, No. You called and asked 23

me, you said, you had one that wouldn't go 24

back in properly, how to install it. I said, 09:28 25


52

well, they ought to just slide right in. You 1

said, well, this one won't do that. 2

MR. DAVIS: Let me ask you this question. 3

That call came after it was repaired, correct? 4

MR. PARKER: I assume, yes. 09:29 5

MR. DAVIS: So if I couldn't get it in 6

that means I had to bring it out. 7

MR. PARKER: You didn't say you couldn't 8

get it in. You said one of the screens didn't 9

fit properly and you was wondering if there 09:29 10

was something you could do to make it fit 11

properly. 12

MR. DAVIS: Do you remember me calling you 13

also and telling you I couldn't bring -- that 14

I was threatened if I brought the screens in 09:29 15

that I wouldn't get them back, they would hold 16

them? 17

MR. PARKER: No. No. 18

MR. DAVIS: You don't remember that 19

conversation? 09:29 20

MR. PARKER: No, you told me that you were 21

afraid that if you brought them in maybe you 22

wouldn't get them back, but you didn't say you 23

were threatened. 24

MR. DAVIS: But I did tell you that, if I 09:29 25




53

brought those screens in --1

MR. PARKER: You told me that you were 2

afraid if you brought the screens in you 3

wouldn't get them back, which is nonsense. 4

MR. DAVIS: But that is why I said I 09:29 5

wouldn't bring them in; isn't that correct?6

MR. PARKER: No. You didn't say you 7

wouldn't bring them in. You said you were 8

afraid if you brought them in you wouldn't get 9

them back. You didn't say you wouldn't bring 09:29 10

them in. 11

MR. DAVIS: Did you ever come back to the 12

home after? How many times have you been to 13

that home? 14

MR. PARKER: 0h, I think, two or three 09:29 15

times. 16

MR. DAVIS: You don't remember making the 17

statement that, in turn, we'll go ahead and 18

give you the bid, give you the sale for the 19

new addition, that you will go ahead and get 09:30 20

everything repaired at the same time, it would 21

cost us nothing? 22

MR. PARKER: No. 23

MR. DAVIS: You don't remember making -- 24

MR. PARKER: I don't recall that, no. 09:30 25


54

MR. DAVIS: I have no further questions.1

(Questioning by Ms. Smith.)2

MS. SMITH: Mr. Parker, just to clarify, 3

when is it that you went to Mr. Davis's 4

residence? 09:30 5

MR. PARKER: Gosh, it's been over a year. 6

I don't know exactly when the date was. He 7

called in -- I don't know what he called in 8

for as far as service. All I got was that he 9

wanted to enlarge his sunroom, so I went out 09:30 10

there to give him a price on enlarging his 11

sunroom. That's all I was there for. Past 12

that I don't remember a lot of anything. 13

Even -- the only thing I remember for sure is 14

that door. That door sticks out in my mind 09:30 15

because, like I say, when you shake something 16

you just naturally want to look at it. 17

As far as the screens go, there were -- I 18

think the ones that I brought in I think were 19

just the ones on the end. That's all the 09:31 20

screens that I brought in. The gentleman said 21

there were multiple screens that needed to be 22

repaired. At the time there wasn't. There 23

was only those four on the end that I broke 24

down and brought in. 09:31 25


55

MS. SMITH: While you were at Mr. Davis's 1

residence did he mention anything to you about 2

a leaking roof panel? 3

MR. PARKER: No. 4

MS. SMITH: Did you observe anything that 09:31 5

led you to believe that the roof was leaking?6

MR. PARKER: No. He showed me, I think, I 7

believe it was him, I think he showed me -- I 8

don't remember if it was him, because I go to 9

so many homes. It seems like -- it seems like 09:31 10

there was some light that could be seen 11

through, just slightly through one of the 12

corners, which caulking obviously had fallen 13

out of or whatever. I think that was him. 14

I'm not positive. But he never told me it was 09:32 15

leaking, that I can recall.16

MS. SMITH: Mr. Davis, do you have any 17

other questions of him? 18

MR. DAVIS: Just one final. 19

(Continued questioning by Mr. Davis.) 09:32 20

MR. DAVIS: Mr. Ray, did you ever walk out 21

in the Florida room at any time? 22

MR. PARKER: Yes. 23

MR. DAVIS: Did you ever look at the 24

ceiling in that Florida room? 09:32 25


56

MR. PARKER: I don't know. I can't 1

remember. Like I said, it's been over a year. 2

MR. DAVIS: Let me show you a picture and 3

you tell me if this -- and the Board has these 4

pictures, Mr. Rademacher has these pictures, 09:32 5

they're in your packet. I did send them all 6

in. 7

Do you remember looking at that ceiling 8

and seeing that? 9

If you look in your packet it's C-1 -- C4 09:32 10

and 5. 11

MR. PARKER: I don't even know what that 12

is. 13

MR. DAVIS: You don't know what that is?14

MR. PARKER: Uh-uh. 09:33 15

MR. DAVIS: So you don't ever remember 16

seeing anything like that? 17

MR. PARKER: What is it?18

MR. DAVIS: It's the ceiling.19

MR. PARKER: No. 09:33 20

MR. DAVIS: You've never seen that before? 21

MR. PARKER: I don't remember it. 22

MR. DAVIS: You say you looked at the 23

door, correct?24

MR. PARKER: Yes, sir. 09:33 25




57

MR. DAVIS: If the Board will take the 1

same pictures that Mr. Kyles gave you. 2

You say you shook that door, didn't you? 3

MR. PARKER: I did. 4

MR. DAVIS: And you said it had a striker 09:33 5

plate on it? 6

MR. PARKER: It did. 7

MR. DAVIS: I want you to look at the 8

pictures there.9

MR. PARKER: Sure. 09:33 10

MR. DAVIS: Is that that door?11

MR. PARKER: I can't tell from this 12

picture. 13

MR. DAVIS: But if that -- Mr. Kyles took 14

these pictures and he testified that was the 09:33 15

door -- 16

MR. PARKER: Here's the reason I don't 17

think it is the door, the same door. 18

MR. DAVIS: Well, don't worry about that. 19

MR. PARKER: That doesn't line up with 09:33 20

that. If this door is closed, that won't line 21

up with the bottom part. 22

MR. DAVIS: It's a picture. 23

MR. PARKER: But when I looked at it 24

everything was there. 09:33 25


58

MR. DAVIS: Thank you. That's it. 1

MR. MATTHEWS: Any other questions of 2

Mr. Parker? 3

MR. RADEMACHER: Just one quick one. 4

(Questioning by Mr. Rademacher.) 09:34 5

MR. RADEMACHER: Ray, did you ever hear me 6

say in the office at any time ever that I 7

would not repair his screens if they were 8

brought to us?9

MR. PARKER: No. I've heard you doing a 09:34 10

lot of huffing and puffing, but I never heard 11

you say you wouldn't do it.12

MR. MATTHEWS: Any questions of 13

Mr. Parker? Go ahead. 14

MR. BELL: Mr. Parker, you're not an 09:34 15

employee? 16

MR. PARKER: I contract my work out as a 17

salesman, yes, sir. 18

MR. BELL: But you were there for the 19

purpose of other work? 09:34 20

MR. PARKER: I was there to give a price 21

on extending the sunroom. 22

MR. BELL: Thank you. 23

MR. PARKER: He just asked me about the 24

door when I was there, pointed that out to me 09:34 25


59

and I looked at it out of courtesy. Any time 1

you're in a home and somebody shows you 2

something or talks to you about something, out 3

of common courtesy, especially if you're a 4

salesman trying to gain a rapport with someone 09:34 5

anyway. 6

MR. BELL: Your prior comments, did I hear 7

correctly that you thought that was the 8

original door that you saw?9

MR. PARKER: The door that I saw was a 09:34 10

TEMO door and it looked to be -- you know how 11

things will kind of fade in color over a 12

period of time, and the fadingness of the 13

door, I would say, matched the room. I saw 14

nothing to make me think that it was a new 09:35 15

door. To me, it was a TEMO door. 16


MR. MAGEE: I've got one question. Is 18

there any identification mark on a TEMO door 19

to identify it being a TEMO door?09:35 20

MR. PARKER: There would definitely be a 21

label stating that the glass is tempered. 22

Past that, I don't know. 23

MR. MAGEE: A TEMO label?24

MR. PARKER: It's not a TEMO label. I 09:35 25


60

would just say it was tempered. But there is 1

no label on the door that says it's a TEMO. 2

I've sold for this company since 2004. I know 3

a TEMO door when I look at one. 4

MR. MAGEE: One other question. On that 09:35 5

drawing I wasn't really looking that close, 6

but it looked like there was a striker plate 7

and a hole on the door frame. 8

MR. PARKER: From what I was looking at in 9

the picture, the big hole that you see is 09:36 10

where a striker plate would go. When these 11

things come from the factory, they've just got 12

a hole in it. They don't care how they punch 13

them out or whatever because the striker plate 14

is going over it and it covers it up. You 09:36 15

can't see it. Well, I can tell you when I 16

opened the door that I opened, the striker 17

plate and everything was there. I mean, I 18

will testify under oath to that for sure. 19

MR. MATTHEWS: Any other questions? Thank 09:36 20

you, Mr. Parker. 21

Mr. Davis. 22

(Testimony by Mr. Davis.)23

MR. DAVIS: I'm going to try to make this 24

as brief and unpassionate as I possibly can. 09:36 25




61

First let me just quickly -- I'm going to go 1

back to this here, if you would. Since the 2

issue has been brought up on the door -- I'm 3

going to deal with the screens. I'll go with 4

the screens first. 09:36 5

You heard testimony that the screens were 6

bad, was torn. You heard testimony Mr. Parker 7

brought those screens, broke them down and 8

took them to his place. You also heard 9

testimony that in turn I brought those screens 09:37 10

back. I went and picked them up after they 11

was corrected. I brought the screens back and 12

I put in the screens. His service worker 13

never brought those screens with him. In 14

fact, I brought the screens back and when I 09:37 15

brought the screens back I called him on the 16

phone because I couldn't get one in, and asked 17

Mr. Parker how do you get it in? He then told 18

me. I put the screen in and the screen was 19

not correct. It was not flush. The screen 09:37 20

was not flush as it should be. I called. He 21

said -- and this is what Mr. Parker told me, 22

that at the time I brought the screens there 23

were numerous screens in there to be repaired 24

and they may have just mixed those screens up. 09:37 25


62

If you look at your packet that testimony 1

is supplemented by and proven by the pictures. 2

If you look in your packet you will see. The 3

screens -- it should be in your packet. You 4

see one screen with what is called a barrel, 09:38 5

that is the old screen. That is the original 6

screen. It shows on the screen it has a 7

barrel clip. The new screen that I brought 8

back from there has almost like an L-shaped 9

clip, which if you see the two -- and I've got 09:38 10

it on the page there. You can see where I put 11

both of them side by side, the right and the 12

wrong one. The one with the barrel is what 13

goes there. The one with the clip is the 14

wrong screen and because of that it won't fit. 09:38 15

When I talked to Mr. Parker, Mr. Parker 16

told me that maybe what happened when they 17

were doing the rescreening that the guy put 18

this backwards. He said if you take it apart 19

and put it back together it should work. They 09:38 20

told me to bring them in. He said bring it in 21

and we'll correct that. 22

At the same time I had filed a complaint. 23

I filed also a small claims. Mr. Rademacher 24

was saying I'm not doing anything for you. I 09:38 25


63

brought the screens in. I left it there 1

because when I called that morning, after I 2

was there at nine o'clock, this is before I 3

filed, Mr. Rademacher was not there and if he 4

tells the truth, which is up to him, he was in 09:39 5

Foley and he can easily pull that job and tell 6

you that the Foley job he was doing he was in 7

Foley. He told me to leave the screens there 8

because nobody was there and he would get 9

them. I left them there. I told him I put 09:39 10

them there. I came back and got them again. 11

They were not right. The screens are still 12

not right. 13

Mr. Rademacher told me -- Mr. Parker told 14

me he says he's going to honor his warranty, 09:39 15

great, but every time I get ready to do it he 16

tells me he's not doing more work for him 17

because I had not paid him. 18

Now, he keeps telling you the same thing. 19

He just said I'm not doing it. Now, why would 09:39 20

I bring my screens to a man who already keeps 21

telling me over and over I ain't doing 22

anything for you. I'm not doing anything for 23

you. But yet you bring me my screens I'm 24

going -- but he tells you if he will bring him 09:39 25


64

the screens I'm going to fix them. That's not 1

what he's telling me. So that's why the 2

screens have not been taken down and brought 3

back. 4

The other thing is this. The screens are 09:40 5

not torn. It's the wrong screen. It's not 6

about bringing it in and having to rescreen. 7

That's not the issue. The issue is it's the 8

wrong screen. So in turn, if I take it down 9

and I bring it to him, what's going to happen? 09:40 10

The screen is not torn. Do you have the right 11

screen? That's the issue here. Do you have 12

the right screen. Now, that is under 13

warranty. 14

Now, I've heard talk about it wasn't the 09:40 15

same issue, not issues, Ms. Karen saying, hey, 16

we've got to look at the whole thing. The 17

service ticket dictates your hearing this 18

matter. Mr. Rademacher said that he gives 19

one-year service. He admits he came out and 09:40 20

did a service call. He claims that he has not 21

been paid. Well, some of you are lay people, 22

some of you are contractors. When do you pay 23

somebody? Do you pay them before the job is 24

complete or when the job is complete? In this 09:40 25




65

case, I don't know about you, but I pay when 1

the job is complete. That's when I pay. Why 2

would I want to pay him now? It took me 3

forever to get him to come out. Now the job 4

is not complete. When the job is complete 09:41 5

then I will pay him. 6

Now, you keep hearing him say that his 7

service worker said I wasn't going to pay him, 8

my church secretary/treasurer was going to pay 9

him. But at the same time, you notice 09:41 10

something, that person is not here. I have 11

asked over and over Ms. Garrett, Mr. Mayo, and 12

even him to give me -- his name is Craig but 13

we have no last name. I've asked over and 14

over. He brought him here one time, brought 09:41 15

both Parker and him, but he won't bring him 16

here. Let him come and testify. We don't 17

even have a last name on him, even though 18

we've asked. I'm assuming that Ms. Garrett 19

asked him what the last name was of Craig. He 09:41 20

won't give it to her so we can have him here 21

so it won't be no he say, she say. It will be 22

Mr. Craig, himself, testifying. But he would 23

not give us his name so we can subpoena him 24

and have him sitting right there where 09:42 25


66

Mr. Parker is, so he can testify what happened 1

when he came to my home. 2

Now, he claims I left. Well, if I left, 3

my wife wasn't there, how did my home get 4

locked up? Do you leave my home unlocked? 09:42 5

No. I did not pay him. I told him it 6

strictly was, when he asked for payment, I 7

said, you're not through yet. You have to 8

come back and finish. He said, well, he 9

really wanted to get paid when I come here. I 09:42 10

said, I don't pay until the job is complete. 11

That's why he has not been paid. But again to 12

make that payment issue go away, if it will. 13

I have said numerous times we've got no 14

problem in putting whatever amount of money -- 09:42 15

I've talked to Mr. Mayo, I've talked to 16

Ms. Garrett, I've talked to everybody. We 17

have no problem putting the money in escrow at 18

this Building Department, in any bank he wants 19

to, that he can pick up whenever he gets 09:42 20

through with the job. Not just for one hour, 21

but how many hours he thinks it's going to 22

take. If he says it will take ten hours, 23

guess what, we'll put a check there for ten 24

hours worth of work. And when he gets the 09:42 25


67

work completed, he can pick it up. It's not 1

payment here. It's doing the work. 2

Now, the screens are wrong. They've got 3

to be replaced. He keeps telling you he's 4

going to do it. Then let's set a date and a 09:43 5

time that I can come there and bring them and 6

he will in turn do them and give them back to 7

me, commit to that. 8

I'm going to say just one thing and I'm 9

going to leave it alone because, again, 09:43 10

according to the Board of Commissioners we're 11

not supposed to infringe on previous -- any 12

other entity. He keeps telling you that the 13

Court ruled in his favor. Well, you can ask 14

your secretary if you want to go call and talk 09:43 15

to the judicial assistant of Ms. Joyce 16

Williams, Judge Joyce Williams, there has not 17

been a ruling in the matter at all. No matter 18

what the Judge said, and Ms. Karen, here, may 19

testify to this, no matter what the Judge said 09:43 20

in here, until she puts it in writing and 21

places an order it is not good. There has not 22

been an order issued in this case. In fact, I 23

just went down there last week to ask Judge 24

Joyce Williams to place it in an order and 09:43 25


68

both of us have filed additional motions in 1

this case. That's still there. 2

But I will tell you this. At her verbal, 3

at the end of the conclusion of that small 4

claims case this is exactly what she said. 09:44 5

She denied his counterclaim. Again, I hear 6

him back there talking, but don't worry. When 7

the order comes out or you can call the 8

judicial assistant, which she will tell you 9

that's what she verbally did. She denied the 09:44 10

counterclaim. 11

MR. RADEMACHER: Oh, God. 12

MR. DAVIS: The next thing she did was in 13

turn, she said that she could not make a 14

determination -- 09:44 15

MR. RADEMACHER: He's a preacher. 16

MR. DAVIS: -- well, she did make a 17

determination. She said that TEMO and 18

Mr. Rademacher, she could not make that 19

determination whether that was a relationship 09:44 20

as far as warranty work goes. She could not 21

do that because the TEMO warranty, what it 22

says, it does not imply that, so she couldn't 23

make that connection. But she did tell 24

Mr. Rademacher that, in turn, he had to fix 09:44 25




69

the door, that he had to fix the screen. 1

MR. RADEMACHER: No. No. I'm sorry. I 2

can't take this anymore. He's a habitual 3

liar. 0h, my God. He's supposed to be a 4

preacher. I won the counterclaim. I'm 09:45 5

awarded. He's a habitual liar. I'm sorry for 6

the outburst. I'm sorry.7

MS. GARRETT: Point of order. 8

MR. MATTHEWS: Mr. Rademacher. 9

MR. RADEMACHER: I can't hear this man's 09:45 10

lies. Lord, have mercy. How can he do this? 11

I don't understand. Oh, he's such a liar, oh, 12

dear God, every word out of his mouth. 13

MR. MATTHEWS: Are you finished? 14

MR. DAVIS: No. 09:45 15


MR. DAVIS: I will say that again what 17

he's saying is he say, she say. Until you 18

actually get the order, you know, if I'm 19

telling the truth or not, I don't really care, 09:45 20

to be honest with you. The order itself, 21

speaks for itself when it's given. The 22

counterclaim was denied. 23

He is right by one thing. My wife and I 24

both admit that it did it and I presented it 09:45 25


70

to you and he told you this. The bill, he 1

didn't have it. He never had it. I had it. 2

I didn't know I was the only one that had it 3

but anyway, I gave it to the Court. And Judge 4

Williams stated since my wife and I both 09:45 5

admitted that he had been out there and did 6

the work, she said, you will have to pay him. 7

I said, we have no problem with that. And she 8

did say when the work is completed, she 9

expects -- she'll put that in the order. When 09:46 10

the work is completed, we will pay for it. 11

That has nothing to do with this here, but 12

then again, since he brought up the case on 13

the door and there's a question of whether the 14

equipment on the door was changed or altered 09:46 15

in any way, look at the pictures, please. And 16

I'm glad -- if you look at the pictures of 17

that striker plate, look at that plate. You 18

know whenever you put a striker plate on it 19

it's going to be a screw hole. If you look at 09:46 20

that striker plate, it's got to have a screw 21

hole there. 22

Vicky, hand me that striker plate. 23

MS. GARRETT: Mr. Davis, which pictures?24

MR. DAVIS: I'm talking about the ones 09:46 25


71

that Mr. Kyles, himself, took. 1

MS. GARRETT: This picture right here? 2

MR. DAVIS: No. In fact, if you break 3

that apart, that's the same picture. It's the 4

same picture, if you break it apart. I'm 09:46 5

going to show it to you. Look at the 6

pictures. 7

But if you look at that picture in the 8

corner here, if you look at it, and it's in 9

color, that's a good thing about it, look at 09:47 10

the plate at the bottom. It has a white screw 11

in it. It has a white screw.12

Now, you look up top where the striker 13

plate is supposed to go, do you see any holes 14

in the metal? This is metal. This is not 09:47 15

wood or anything. You can't cover it up. 16

Once you put a hole in there, it's there. 17

You're not going to be able to hide it. If 18

you look up top where that striker plate is 19

supposed to go, you will find -- there should 09:47 20

have been a hole there, somewhere around 21

there. There's none. There's no holes there 22

at all. Do you know why? Because there's 23

never been a striker plate there. If you look 24

at the bottom plate which goes to the bottom 09:47 25


72

there you can see where they've been switching 1

around. If you look at that screw, look at it 2

symmetrically -- and I couldn't have done 3

this. Look at that screw and look at the hole 4

above that screw. It's right there in line. 09:47 5

That's where that plate once was and he moved 6

it to try to make the door close. That plate 7

was right there and he moved it down and there 8

is no striker plate there. 9

He's telling you the truth. When he was 09:48 10

in court he brought the striker plate. He 11

sure did. Now, why would he bring a striker 12

plate to court unless he knew that was the 13

problem. 14

If you look at the transcript from every 09:48 15

hearing we've had, and I've got both of them, 16

not one time did he mention striker plate. 17

Not one time did I mention striker plate at 18

any of these hearings we've had here, but he 19

knew that the striker plate was missing from 09:48 20

here. If look at this look and you put that 21

striker plate right there, you see that's 22

where it goes. That's exactly where it goes. 23

It's missing a striker plate. He knew that 24

from the beginning, and at no time did we have 09:48 25




73

a hearing did he ever state that and there has 1

never been a striker plate on that door. If 2

there was there would be some holes in that 3

door. But he brought this to court and threw 4

it at me. He said he gave it to the Judge. 09:48 5

No, he didn't. He was sitting across and I 6

was sitting there. He said, here. Here's 7

your striker plate. Put it on. 8

Why should I have to put a striker plate 9

on when that's what the service call was 09:49 10

about? The service call was about fixing the 11

screen, the door and the leaking roof. Now, 12

that service call comes with a year's 13

warranty. Nowhere in his warranty does it say 14

you've got to pay, it's got to be perfectly 09:49 15

paid for before I honor my service. It ain't 16

paid because you ain't through yet. You're 17

not through with it. 18

My complaint is not inclusive. If you 19

look at your basic form, that's not an 09:49 20

inclusive form. It says to the best of your 21

knowledge, maybe. That means there could be 22

other issues here. It doesn't mean I'm 23

limited to just that, but if you want to limit 24

me to that, I'll do something. I'll say 09:49 25


74

shoddy work. 1

You heard what Mr. Kyles said. He came 2

out. He's the chief inspector. He should be 3

able to stand before this Board and tell you 4

if it was good work or bad work.09:49 5

MS. GARRETT: Point of clarification, 6

Mr. Chairman, Mr. Kyles is the chief 7

investigator, not a 468 licensed inspector. 8

MR. DAVIS: Then why do we have him if he 9

can't come out and take pictures and look at 09:49 10

something and come back and tell whether it's 11

good or bad? Don't worry about that. I'm 12

dealing with that with the county 13

administration. 14

But the thing is is that the work is 09:50 15

shoddy. You can see it. Ray just told you 16

when they send the door out, they just put a 17

hole there. They don't care how messy it is 18

or what, because they know you're going to put 19

what? Hardware on it. 09:50 20

MR. BATCHELOR: Mr. Davis, we don't even 21

know it's the same door. I've heard two 22

different things, that they're different 23

doors, so how do we know you're telling the 24

truth, too? I don't understand. You know, 09:50 25


75

there is no proof. Unless you show me some 1

proof that that was there, I don't know. I'm 2

guessing. I've never seen it, you know, and 3

I've heard now that there could be two doors. 4

So, you know, it's 16-years old, so -- don't 09:50 5

look at me like I'm wrong, because I don't 6

know. 7

MR. DAVIS: I'm not looking at you like 8

you're wrong. I'm looking you as a Competency 9

Board, you sent one of your competency people 09:50 10

out to look at it. 11

MR. BATCHELOR: And he said it could be a 12

different door. 13

MR. DAVIS: Did he say that? 14

MR. BATCHELOR: That's what I heard, it 09:50 15

could be. Nobody knows. Who knows but you? 16

MR. DAVIS: Okay. So what you're implying 17

then is that the service call which 18

Mr. Rademacher, himself, said -- 19

MR. BATCHELOR: The service call says 09:51 20

service, one hour, caulking and sealant. 21

That's all I see. 22

MR. DAVIS: It doesn't tell you what he 23

did.24

MR. BATCHELOR: No. 09:51 25


76

MR. DAVIS: But you heard him testify that 1

he was called and that he was brought out 2

there to do. That's the thing. I want to say 3

something with you. I'm inline with you. You 4

know why? Because if we had the guy who did 09:51 5

the service work you wouldn't be talking to me 6

and asking me and then I wouldn't be telling 7

you this. We don't have the guy who actually 8

did the service work to come in and tell us 9

what service he did. You have a bill that 09:51 10

says service was performed. 11

Now, Mr. Rademacher did tell you, he said 12

he came out there. And you heard Mr. Parker. 13

If you want to know what service was done 14

you've got enough information to put two and 09:51 15

two together. Mr. Parker said -- 16

MR. BATCHELOR: I don't know what you 17

want. I honestly really don't. 18

MR. DAVIS: You want me to tell you what I 19

want? I want this guy to come out, 09:51 20

Mr. Rademacher, to come out and do what he's 21

supposed to do, and I want this Board to honor 22

the warranty that, by statute -- and it says 23

right in the statute, that you are to honor -- 24

and I know Mr. Chairman wants to make a 09:52 25




77

statement that this is not this Board's 1

responsibility to enforce warranties and so 2

did Mr. Reynolds, who, I guess, is not here 3

now, but according to the Chairman, the 4

Chairman said, the Board, the Commission or 09:52 5

this Board is not to enforce warranties. But 6

yet according to Ms. Karen -- 7

MS. SMITH: Sir, my name is Kerra, and if 8

you would please refer to me as Ms. Smith I 9

would appreciate it. 09:52 10

MR. DAVIS: That will be fine. I'll refer 11

to you whatever way you want me to, whatever 12

will make you happy. 13

MS. SMITH: Thank you. 14

MR. DAVIS: According to Ms. Smith who, in 09:52 15

turn, wrote the response to the County 16

Commissioners, she, in turn, stated the 17

statute, that stated that it is your 18

responsibility to enforce warranties and make 19

sure that the contractor enforces warranties. 09:52 20

In fact, Section 18-58(E) Escambia County 21

Code of Ordinances, it is a violation of the 22

Code of Ordinance for any contractor to fail 23

to honor a warranty. 24

See Section 18-37(B)(13)(a), it says the 09:52 25


78

Board determines. So in turn, we have a 1

warranty here. Based on Mr. Rademacher's own 2

testimony, he did the service. He gives a 3

year's warranty for his service. The 4

complaint came within that year, so he's 09:53 5

entitled now by statute to make sure that the 6

screen is correct and make sure the door is 7

correct. 8

Now, I will say one thing -- go ahead. 9

MR. BATCHELOR: No. Go ahead and finish. 09:53 10

MR. DAVIS: And the other thing is this. 11

You're saying that we don't know if it's the 12

right door. You've heard of two different 13

doors and all like that. I don't know how to 14

answer that because first off, the 09:53 15

contractor -- now Mr. Kyles came out and 16

looked at the door. Who else? And when it he 17

comes back, what I've been told by 18

Ms. Garrett, she keeps saying that he can't 19

come back and tell you anything so that would 09:53 20

mean, who do we get out there? Do we have to 21

have a contractor come out? Because if he 22

can't come back and say whether that door is 23

new and he can't come back and respond, and he 24

can't come back and say if it meets code or 09:54 25


79

not, who do we get? We've got to get 1

somebody. So this Board needs to make a 2

ruling that somebody goes out and looks at the 3

door or one of the Board members, themselves, 4

come out. 09:54 5

MR. BATCHELOR: It's a 16-year old door. 6

MR. DAVIS: It doesn't matter. 7

MR. BATCHELOR: Supposedly. We don't know 8

if the strike plate was on or off. We will 9

never know. Nobody will ever know. 09:54 10

MR. DAVIS: Yes, you will. 11

MR. BATCHELOR: You want us to make a 12

decision on something we can't know. 13

MR. DAVIS: Yes, you can. You've got a 14

picture right there. 09:54 15

MR. BATCHELOR: It doesn't show the -- 16

MR. DAVIS: The picture itself tells you 17

if a strike plate -- I'm going to say this. 18

Maybe I'm dumb here. But if a strike plate 19

had been on that door, wouldn't there be some 09:54 20

holes in that door? 21

MR. BATCHELOR: It may not be the right 22

door. I don't know. I just don't know. I 23

mean, we don't know. 24

MS. GARRETT: Mr. -- 09:54 25


80


MR. MATTHEWS: Yes. 2

MR. SCHWARTZ: I have a problem with the 3

way you're presenting the situation. 4

MR. DAVIS: Okay. Then correct me. 09:54 5

MR. SCHWARTZ: You appear to want both 6

sides of the street. You're claiming a 7

warranty on that work. That's your premise 8

of -- I'm asking this question. My 9

interpretation is your premise is he's failing 09:55 10

to honor a warranty on his work. The man has 11

not been paid for his work. Therefore, in my 12

opinion, and I've been a contractor for 13

40 years, there is no warranty until the job 14

is paid for. Warranty does not go into effect 09:55 15

if it's not paid for. That job -- it may be 16

an argument that he hasn't completed the work 17

he contracted for, but in terms of a warranty, 18

in my company, you have no warranty. And if 19

you haven't paid for the job, you think I'm 09:55 20

going to come back and work for you? No, sir. 21

MR. DAVIS: Well, let me ask you this. In 22

your company, would you complete the work?23

MR. SCHWARTZ: If I contracted it, I would 24

complete it or get to a resolution of it, but 09:55 25




81

I cannot have a customer expect a warranty 1

when he's not paid for it. And that's what I 2

keep hearing from you, that you're wanting 3

warranty to be done. I don't know if the jobs 4

done yet. I'm not going to determine -- at 09:56 5

this point you're still arguing warranty and I 6

can't agree with the warranty. 7

MR. DAVIS: I'll back it up this was into 8

the complaint. The complaint says shoddy 9

work. Look at my complaint. It says 09:56 10

abandonment of job. It says shoddy work and 11

incomplete job. That's my complaint. 12

MR. SCHWARTZ: Shoddy work is never really 13

dealt with. That usually -- it's my 14

understanding we don't. 09:56 15

MS. GARRETT: The technology, I mean, the 16

blank he checked is poor workmanship. 17

MR. DAVIS: Okay. Poor workmanship, 18

incomplete job and abandonment of job. That's 19

the jurisdiction you have. That is what I'm 09:56 20

saying that's my claims. That he abandoned 21

the job, and the evidence to that that he 22

abandoned the job is that the screens -- 23

MR. BATCHELOR: He hasn't abandoned it. 24

He's been here every time anybody has ever 09:56 25


82

called, anytime, a certain time. 1

MR. DAVIS: That's the hearing. We're 2

saying the job. We're not talking about the 3

hearing here. Just because he's here because 4

you called him, that's not the job. The job 09:56 5

is not to be here. The job is to make sure 6

that my screens are placed properly and to 7

make sure the door is correctly. That's the 8

job. Has he been there? No, he hasn't. So, 9

yes, he has abandoned the job. He has not 09:57 10

come back to complete it. He's admitted to 11

that, himself. 12

MR. BATCHELOR: I wouldn't come back 13

either. 14

MR. DAVIS: Well, you wouldn't come back 09:57 15

but you would get it resolved. If you had 16

completed the work then you and I wouldn't -- 17

we wouldn't be here either if he would just -- 18

you say you wouldn't come back. Then that 19

means you're already biased and prejudiced and 09:57 20

you need to exclude yourself -- 21

MR. BATCHELOR: I'm not prejudiced. 22

MR. DAVIS: You just said you wouldn't 23

come back. 24

MR. BATCHELOR: You want a -- never mind. 09:57 25


83

MR. DAVIS: I'll say this. The work that 1

was contracted has not been completed, and if 2

the work that was contracted has not been 3

completed then payment can't be made and if he 4

doesn't come back and complete the work then 09:57 5

that is abandonment. It's just like if I 6

started on your house to put your roof on and 7

in the middle of that -- I put everything up 8

on the shingles, but I don't put flashing 9

around it or I don't put something else around 09:57 10

it and I leave it like that. 11

MR. MATTHEWS: Mr. Davis, you said that 12

the work that was contracted for has not been 13

completed.14

MR. DAVIS: Correct. 09:57 15

MR. MATTHEWS: Which contract are you 16

talking about, the one that was in 1998? 17

MR. DAVIS: I had a contract. 18

MR. MATTHEWS: Have you had a contract 19

since then with him? 09:58 20

MR. DAVIS: That's why I brought the 21

receipt. There it is here. This service 22

call. 23

MR. MATTHEWS: It's a service call. 24

That's not a contract. 09:58 25


84

MR. DAVIS: Okay. Then let me put it this 1

way. I called Horizon Sunroom to come in and 2

do work at my home. When I -- 3

MR. MAGEE: What does the service call 4

say? What does that say on the service call? 09:58 5

MR. DAVIS: It doesn't say anything.6

MR. MAGEE: All right. Then what do you 7

expect? If you accepted a bill that said they 8

didn't do nothing, then how do you expect them 9

to warranty nothing? 09:58 10

MR. DAVIS: I'm going to say this, the 11

only way I can say it. 12

MR. MAGEE: And it's one hour labor. 13

MR. DAVIS: If I call Sears -- 14

MR. MAGEE: But was it one hour labor? 09:58 15

MR. DAVIS: Was he there one hour? 16

MR. MAGEE: Is that what he charged you 17

for? 18

MR. DAVIS: He charged me for one hour. 19

He has seal and caulking. It doesn't say any 09:58 20

work done. It doesn't describe the work he 21

did. It doesn't say any of that. But what 22

I'm saying is whether it's got it in writing, 23

you heard testimony from Mr. Rademacher. You 24

heard testimony from Mr. Parker.09:59 25




85

MR. MAGEE: Well, what does the warranty 1

-- and that's supposed to be under the 2

warranty of the manufacturer -- 3

MR. DAVIS: No. 4

MR. MAGEE -- on the roof panel? 09:59 5

MR. DAVIS: You heard the testimony from 6

Mr. Rademacher say any time he does a service 7

call he warrants that service call for one 8

hour. That's what he said. And you asked 9

what's he doing. That's what he said. 09:59 10

MR. SCHWARTZ: What does that bill say? 11

MR. DAVIS: It doesn't say anything.12

MR. SCHWARTZ: If there's no writing on 13

that -- may I see the bill for a moment, 14

please? Okay. It says service call, one 09:59 15

hour, caulking and sealant. It does say that; 16

is that correct? 17

MR. DAVIS: That is correct. 18

MR. SCHWARTZ: It does say something. 19

That's what I was getting at. I wanted to see 09:59 20

that. 21

MR. DAVIS: But you heard testimony from 22

the owner, himself, who said that he warranted 23

his work for one year. So if that is the 24

case, this implies that work was done. Will 09:59 25


86

we agree with that, that this implies work was 1

done? 2

MR. SCHWARTZ: That's correct. 3

MR. DAVIS: Then if this implies work was 4

done -- 10:00 5

MR. RADEMACHER: I wasn't paid for. 6

MR. DAVIS: If this implies that work was 7

done, that implies that there exists a 8

contract between him and me. I'm not worried 9

about a contract. I'm not worried about 10:00 10

warranty. I'll go back if you want me to make 11

it clear for you, I'm saying that he came out 12

to my home. He did work. He did not complete 13

the work. He has abandoned the work. And the 14

work that he did is not up -- is of poor 10:00 15

standard. That's my complaint. 16

As this Board, I'm asking this Board to 17

issue some type of ruling that, in turn, we 18

complete this process, that he complete the 19

work that was, in turn, caused to be done and 10:00 20

in turn, I am more than willing to pay. I'll 21

say it again. I am willing right now to give 22

the money, whatever this bill here said -- not 23

only this, if he said, no, it's going to take 24

another two hours. Whatever amount of time he 10:00 25


87

says, I'm willing to put that money now with 1

the Building -- Mr. Mayo said he would take 2

it -- and put it in escrow so he will come out 3

and do it. So it's not about payment. Y'all 4

keep saying you ain't paid and you wouldn't 10:01 5

come. I pay for mine. I owe no one. I've 6

never not paid anyone, but you have to 7

complete the work. You wouldn't pay -- I 8

guarantee you, if your home -- 9

MR. MATTHEWS: Mr. Davis, can I offer you 10:01 10

an example of where you're wrong? 11

MR. DAVIS: Sure. I like that. I'll take 12

a wrong. 13

MR. MATTHEWS: It comes from my personal 14

example with Sears repair. If they come out 10:01 15

to your washing machine and they replace 16

parts, before they leave you pay the bill. It 17

doesn't matter whether the washing machine 18

worked or not. If they put parts in, you pay 19

for it right then and there. 10:01 20

MR. DAVIS: I'll tell you all this. My 21

wife we just had Sears at our home. 22

MR. MATTHEWS: I did, too, and I know I 23

paid $415. 24

MR. DAVIS: I will be more than happy 10:01 25


88

to -- in fact, I've got it in my phone. 1

MR. MATTHEWS: My point is -- 2

MR. DAVIS: Wait a minute. You asked me. 3

We just had Sears come to our home to 4

repair -- washing machine or dryer. 10:01 5

MRS. DAVIS: You were there. 6

MR. DAVIS: But the thing is, let me tell 7

you what happened, he had to go back and bring 8

another -- that was the garage door. He had 9

to go back and bring another part. 10:02 10

MR. MATTHEWS: Yeah. 11

MR. DAVIS: Wait a minute. You asked me. 12

MR. MATTHEWS: You paid him, didn't you? 13

MR. DAVIS: No, no, I didn't. He left and 14

came back two days later. He said I cannot 10:02 15

complete this job. I have to go get another 16

part. When they installed my garage door, I 17

have two screens versus one, he said I have to 18

go back and get it, and he said I'll be back. 19

I didn't pay him a dime. He came back two 10:02 20

days later, put the screen on, then I paid 21

him. 22

MR. MATTHEWS: You paid him when he 23

finished that job right then and there. 24

MR. DAVIS: I sure did. 10:02 25




89


MR. DAVIS: Thank you. That's what I'm 2

saying here. 3

MR. MATTHEWS: That was a service call. 4

MR. DAVIS: He's not complete. You just 10:02 5

prove my point. 6

MR. MATTHEWS: No, I didn't prove 7

anything. 8

MR. DAVIS: Yes, you did. You just said 9

you pay when the job -- you pay him when the 10:02 10

job is complete. This job is not complete. 11

Why would I pay for something that's not 12

complete? 13

MR. MATTHEWS: Well, see, on that service 14

call it doesn't say anything about a striker 10:02 15

plate. It doesn't say anything about a door. 16

It doesn't say anything about putting anything 17

back, screens, doors, striker plates or 18

anything. It said nothing about what was 19

expected. That service call sheet there said 10:03 20

nothing about what was expected. 21

MR. DAVIS: But you've had testimony that 22

said. You know, I think you want -- I've got 23

an idea what you want to do, but I'm going to 24

say it like this. What it says does not 10:03 25


90

matter when you have testimony from the owner, 1

himself, who said -- and testimony from the 2

subcontractor who says why they came. You 3

have testimony that said I came because of 4

screens, because of door. And based on that 10:03 5

testimony, this -- it generated this receipt. 6

So you do know what this receipt is for 7

because it's been testified by me and also by 8

the owner. You do know what was done. 9

MR. MATTHEWS: What I don't understand, 10:03 10

Mr. Davis, is I have heard several statements 11

from you about screens being taken in, screens 12

brought back -- 13

MR. DAVIS: That are wrong. 14

MR. MATTHEWS: -- wait a minute -- no 10:04 15

relationship to that service call. 16

MR. DAVIS: Then you're not hearing. 17

MR. MATTHEWS: That was only one service 18

call, and I think I've heard you had screens 19

in, you've had doors in, you've had doors put 10:04 20

in, striker plates. What's the relationship 21

between all those actions and that service 22

call? Because that service -- 23

MR. DAVIS: I'll give you that 24

relationship. 10:04 25


91

MR. MATTHEWS: Wait a minute. I'm not 1

through. That service call was in April. All 2

this other stuff has taken place since then. 3

MR. DAVIS: No. 4

MS. GARRETT: Mr. Chairman, he did -- we 10:04 5

do have a letter dated May 8th, 2013, where 6

Mr. Davis sent it to Mr. Rademacher and refers 7

to previous work that has not been -- they 8

have not been able to resolve. 9

The one thing that has not been made clear 10:04 10

even to staff is on that service invoice for 11

the caulking and the sealant, what was it for? 12

Was it for the door? Was it for the leaking 13

roof? 14

MR. MATTHEWS: I made that statement. 10:05 15

There's no relationship between that receipt 16

and what actions were taken, no striker 17

plates, no doors, no screens, nothing. 18

MR. DAVIS: The relationship is on May 19

16th, the letter that Mr. Rademacher admits 10:05 20

that he received, if you read that letter it 21

states exactly what was done. It says it. He 22

has testified that he said why would a service 23

call -- okay, thank you, God. 24

Why would a service call be generated? A 10:05 25


92

service call is generated because there has to 1

be work done. We agree with that? That's 2

what generates a service call. I need work 3

and the worker comes out. The work that 4

needed to be done was screens. Mr. Parker 10:05 5

admitted, he testified, that he came out and 6

took the screens from my house. He testified 7

he broke them down and took them to the shop. 8

I testified that I brought those screens back. 9

I went and picked them up in my truck because 10:06 10

he's already said he could not fit them in 11

his, so I brought the screens back. The 12

screens did not fit. 13

I called Mr. Parker. Mr. Parker tried 14

to -- walked me through on how to put the 10:06 15

screens up. I said, it's still not fitting. 16

So then in turn he sent a service call out. 17

He sent a service rep out to look at the 18

screens and the door. At the same time what 19

is not an issue here but it was corrected, he 10:06 20

told you right here. He said -- remember he 21

told you he saw some air through there? The 22

beam that goes from the ceiling, from the 23

floor wall to the ceiling wall, it was pouring 24

rain through there. Air was coming through 10:06 25




93

there. That's where the caulking and sealant 1

went. They took that caulking first and went 2

on the inside -- well, outside. He went on 3

the outside first. It didn't work. The guy 4

came back a second time after it had rained 10:06 5

and you could see the rain. I've given you 6

pictures of the rain, how the rain was coming 7

in the roof. He then sealed the caulking on 8

the inside. That's why he said he came 9

home -- he made two calls. He came back 10:06 10

because it was still -- he came back to check 11

it after it rained. 12

But the thing is, is that I put the 13

screens up. The screen was not right. I took 14

them back down again and took them back to 10:07 15

Horizon. At the time I took them back they 16

were over in Foley doing work. He told me on 17

the phone to leave them there. I left them 18

there. I came back and put them up and they 19

still wasn't right. So he said I'll send my 10:07 20

serviceman out there, and that's when the 21

service call came. He said I'll let him check 22

them while he's out there. 23

He checked them. He said they were wrong. 24

I've shown you pictures of the screens. You 10:07 25


94

see one with a barrel, one with a L clip. 1

They are two separate different screens. 2

You've heard testimony from Mr. Parker and 3

Mr. Rademacher both said that basically what 4

happened was they probably switched out, the 10:07 5

screens were switched out and all I've got to 6

do is switch them back. They're backwards. 7

He said all I've got to do is turn them around 8

and they will fit. Bring them back and we'll 9

do it. That's fine. They keep telling you 10:07 10

that here, but when I get ready to do that it 11

doesn't happen. 12

The door, you keep saying you don't know 13

if it's -- you've heard too testimony you 14

don't know if it's a new door, a changed door. 10:07 15

Ray said that he knows a TEMO door. If he 16

sees it he knows a TEMO door and when he was 17

there it wasn't there. Well, the only answer 18

for that question is Mr. Kyles came out and 19

looked at the door. Again, I go back to the 10:08 20

same picture. And I don't know how else to 21

put it because whenever you make a mark on a 22

steel door you cannot undo it. If a striker 23

plate was on that door, then those holes would 24

be there. That's how you know if it's bad 10:08 25


95

door or new door. 1

You've heard testimony from Mr. Parker 2

that states when they send the door in they 3

don't take -- they just put holes anywhere. 4

That confirms that that hole was put there. 10:08 5

You've heard testimony and you've seen it. 6

He brought the striker plate, himself. So why 7

would he bring a striker plate unless that was 8

part of the service call. That was one of the 9

issues that they had to bring. Why would you 10:08 10

bring a striker plate to court and tell 11

somebody this is what he needs to fix 12

something unless you knew it was first broken? 13

So you've heard enough testimony to know. 14

Now, if you want to know, as you said you 10:09 15

need to know, because of the issue of the 16

door, you don't know if it's a good door, bad 17

door. You don't know if it's a new door or 18

old door, then the only thing I can tell this 19

Board is this: You've got to send somebody 10:09 20

out there who can speak. 21

MR. MATTHEWS: Mr. Davis, I think you've 22

made your statement and repeated yourself 23

about three times with the same information. 24

Do you have anything new to say? 10:09 25


96

MR. DAVIS: I have one witness, my wife, 1

who can -- well, I'm not going to put her 2

through that. 3

MR. MENEZES: I have a question. I just 4

want to ask you something about that door. 10:09 5

That door that that striker plate goes on, 6

that's the original door? 7

MR. DAVIS: Yes, it is. Everybody keeps 8

saying new door, old door. They came out and 9

repaired the door.10:09 10

MR. MENEZES: If that's the original door, 11

it took you 15 years to find out the striker 12

plate wasn't on there? 13

MR. DAVIS: No. That wasn't it. The 14

door -- that's what I'm saying. He cut the -- 10:09 15

that's why we need the serviceman here. And 16

if the serviceman was here he could tell you 17

what he did. That's why I'm saying poor 18

workmanship. I told Mr. Kyles that when he 19

came out to look at it. That door, if you 10:09 20

look he got it, he cut that door. That was 21

cut. That door was cut like that. I don't 22

know if his serviceman -- put a striker plate 23

on it. That's it. 24

MR. MATTHEWS: But you still haven't 10:10 25




97

answered his question. That door was put in 1

in 1998? 2

MR. DAVIS: Yes. 3

MR. MATTHEWS: And it did not have a 4

striker plate on it then? 10:10 5

MR. DAVIS: It had to have a striker plate 6

on it -- I'm saying this. It must not have 7

had one on there, but because, again, the 8

door -- 9

MR. MATTHEWS: And you're just now finding 10:10 10

out that it does not have a striker plate on 11

it? 12

MR. DAVIS: Yes. I'm going to tell you 13

why. 14

MR. MATTHEWS: That's 14 years -- 10:10 15

MR. DAVIS: You want me to tell you why? 16

Are you ready for the answer? 17

MR. MATTHEWS: -- sixteen years? 18

MR. DAVIS: I'm going to tell you the 19

answer. I say again when the door was cut 10:10 20

they cut the door for the lock to go in there. 21

If you cut that metal door like that, that 22

lock will go straight through it. But after a 23

while it starts wearing. 24

MR. MATTHEWS: I'll agree with you 10:10 25


98

100 percent and you still haven't answered my 1

question. 2

MR. DAVIS: I've answered it. 3

MR. MATTHEWS: No. It's taken you 15 4

years to figure out that it ain't working 10:10 5

right? 6

MR. DAVIS: No, it did not. No, it did 7

not. It took until that door wore and wore 8

and wore and that hole that they cut right 9

there, that lock kept going in and out, in and 10:11 10

out. It wore it out. When it wore it out, as 11

anything else, it expanded it. Now the lock 12

would not stay in there. So when the lock 13

would not stay in there, yes, you did need to 14

put a plate there. 10:11 15

When he first cut the door -- and that's 16

what I'm trying to tell you. When he first 17

cut that door and that door was put there, 18

they had just cut a hole there and they cut a 19

hole there. That hole right here is -- the 10:11 20

bottom hole was fine. They put a plate on 21

that bottom hole. They did not put a plate up 22

here and I didn't know that. You know why? 23

Because that lock was fine. It was going in 24

there. But as time went on and you keep 10:11 25


99

putting the lock in, guess what's going to 1

happen? It's just like anything else, a hole 2

gets bigger. That hole got bigger and bigger 3

as the lock kept going in. When it did, I 4

called for a service call. And the only way 10:11 5

to correct that is now you have to put a 6

striker plate there, because the hole is too 7

big for the lock. But the guy came out and 8

what he did, notice how he cut it. He gutted 9

it. 10:12 10

MR. BELL: Did you install that or did he 11

install that? 12

MR. DAVIS: He did. I never touched the 13

door. I never touched anything. And that's 14

what I'm saying. You see how it wore?10:12 15

MR. MATTHEWS: Do you have something to 16

say, Mr. Kyles? 17

MS. GARRETT: We would like Mr. Kyles to 18

approach for a statement to the Board as a 19

rebuttal statement. 10:12 20

MR. KYLES: The Building Official directed 21

me to report to 6020 or Mr. Davis's residence 22

to take a picture. Mr. Davis left me under 23

the impression that this service call that was 24

made, that he had the little receipt for, was 10:12 25


100

for a new door that was just installed, and 1

was installed incorrectly. I went out there 2

for that door and for that door only, because 3

there was no building permit for an exterior 4

door to be put in. Now, no building permit, 10:12 5

we have to investigate that, and Mr. Mayo 6

understood that. That's why he sent me out 7

there, and to get a picture of it. If that 8

door, which appeared to be fairly new -- 9

MR. DAVIS: It's not. 10:13 10

MR. KYLES -- it appeared to be fairly 11

new -- was installed without a permit, then we 12

had a problem with Horizon. Okay? 13

Mr. Davis led us -- led me to believe 14

that's why I was there to look at a freshly 10:13 15

put in installed door that wasn't installed 16

correctly. So when he says it was done 16 17

years ago, if Mr. Davis says it was original, 18

that's not what he made me to believe when I 19

went out there. 10:13 20

MR. BELL: I've got a quick question. 21

MR. KYLES: Yes, sir. 22

MR. BELL: This is a receipt. In your 23

line of business would you expect that the 24

door would be on here because it was not 10:13 25




101

covered, the service? The service part of the 1

door would have to be paid for, correct, to 2

have it installed? 3

MR. KYLES: I can't speak on the policy 4

between those two, but if you're asking my 10:14 5

opinion, then -- 6

MS. SMITH: You can't speculate.7

MR. KYLES: I won't speculate. 8

MR. DAVIS: Mr. Kyles, did I directly tell 9

you that was a new door?10:14 10

MR. KYLES: Yes, you led me to believe 11

that that door was freshly put in and I 12

pursued it as per the Building Official 13

because if it was just put in there should 14

have been a permit. 10:14 15

MR. DAVIS: Mr. Kyles, I'll ask you again. 16

I just want a yes or no. Did I verbally 100 17

percent tell you that was a new door?18

MR. KYLES: That door -- he led me to 19

believe -- 10:14 20

MR. DAVIS: Mr. Chairman -- 21

MR. KYLES -- was fairly new. 22

MR. DAVIS: Mr. Chairman, I'm asking 23

Mr. Kyles a question. He's playing politics 24

here. All it takes is a yes or no. Did I 10:14 25


102

verbally tell you that the door was new? Yes 1

or no? Did you verbally hear from my mouth 2

that I told you the door was new? 3

MR. MATTHEWS: Did you imply it was new? 4

MR. DAVIS: No, I did not. We never 10:14 5

talked about it. First off, Mr. Mayo would be 6

the one we need to call then, because 7

according to me and according -- and likely we 8

got it transcribed, and I'll take the 9

transcript -- is Mr. Mayo did not send you out 10:14 10

there to see the door. He sent you out there 11

to see the entire property and only Mr. Mayo 12

can tell you that, so you can't speak for 13

Mr. Mayo if he's not here, but if he's here 14

the Board would have to get him in here.10:15 15

MR. KYLES: I was directed by Mr. Mayo to 16

take a picture of the door. 17

MR. DAVIS: Just the door? 18

MR. KYLES: Which I did. 19

MR. DAVIS: Why did you take a picture of 10:15 20

the screens? 21

MR. KYLES: And I also took a picture of 22

the screen because -- 23

MR. DAVIS: Why did you take a picture of 24

the roof. 10:15 25


103

MR. KYLES -- Mr. Davis was insistent that 1

I look at it. 2

MR. DAVIS: Why did you take a picture of 3

the roof? 4

MR. KYLES: I took a picture of the 10:15 5

ceiling because you asked me to take a picture 6

of it. 7

MR. DAVIS: So basically you're saying 8

that you were sent strictly for the door and 9

that's what Mr. Mayo said?10:15 10

MR. KYLES: That's correct. 11

MR. DAVIS: And if Mr. Mayo comes in, 12

that's what he will say?13

MR. KYLES: I was sent there for the door. 14

MR. DAVIS: May we have a recess so we can 10:15 15

get Mr. Mayo? Because I'm tired of Mr. Kyles 16

saying this, because that was not the case. 17

In fact, excuse me, Ms. Garrett, I'll read the 18

transcript. How about that? Because the 19

transcript was asked by Mr. Reynolds: Why 10:15 20

have we not sent somebody out there to take a 21

look at it? 22

And Mr. Matthews, you told them to do 23

that. That's why you sent somebody out there. 24

Let me see if I could find it in the 10:15 25


104

transcript here where you stated and you 1

asked, the question was asked why we hadn't 2

sent anybody out there and nobody has been out 3

there and you said we need to send somebody 4

out there. 10:16 5

MR. MATTHEWS: There's nothing wrong with 6

that, is there? 7

MR. DAVIS: According to Mr. Kyles, he's 8

saying he only came for the door, and that's a 9

lie. 10:16 10

MR. MATTHEWS: Well, wait a minute. Wait 11

a minute. 12

MR. KYLES: I was sent by the Building 13

Official. 14

MR. MATTHEWS: We didn't tell him 15

specifically what to go look at. 16

MR. DAVIS: Thank you. 17

MR. MATTHEWS: We sent him out there. 18

MR. DAVIS: You said go look at the door. 19

MR. MATTHEWS: Mr. Mayo tells him what to 20

do, not the Board. 21

MR. DAVIS: Then we need to find out -- 22

since Mr. Kyles is implying that I led him, 23

which in turn implies to me that you never got 24

a verbal commitment from me, one or the other, 10:16 25




105

which means due to interpretation, anybody can 1

say they interpreted that, since I never told 2

that you, do you want to come up and do a 3

rebuttal, we need Mr. Mayo to specify if he 4

told you to go look at the door, because I was 10:16 5

standing right at the door when he told you go 6

out and take pictures of everything. 7

MR. MATTHEWS: Ms. Garrett. 8

MS. GARRETT: Mr. Chairman, if I may, the 9

main reason that Mr. Kyles was sent out there 10:16 10

was based on filing of the second complaint on 11

January 18, 2014, which was assigned to 12

Investigator Asplund, who, you know, she's 13

very -- documents her cases very well. She 14

has on here for January 14th, 2014, left voice 10:17 15

mail for Mr. Davis about coming to his site 16

and taking photos yesterday. No response from 17

him yet. Discussed case with Building 18

Official Donald Mayo after receipt of photos 19

from Mr. Davis were received in the mail. 10:17 20

Mr. Mayo had just spoken to Mr. Davis about 21

his appeal action noted in first paragraph of 22

this report, and was also informed by 23

Mr. Davis of this case. Mr. Mayo was not 24

clear about the distinction between the two 10:17 25


106

cases. Reiterated with him -- and remind you 1

this is Deb Asplund's writing. Reiterated 2

with him the need for the County Attorney's 3

opinion on whether this new case equates to 4

double jeopardy and what Mr. Rademacher's 10:17 5

rights may be. 6

Mr. Kyles went out and took pictures, at 7

Mr. Mayo's request, of the door. And 8

Mr. Kyles's report -- and then on 1/17 she 9

spoke to Mr. Davis about an appointment for 10:18 10

her to come out and take photos. He used the 11

opportunity to insist I investigate in the 12

manner he directs in terms of speaking to the 13

witnesses he named. I answered that I would 14

work under the direction of my supervisor, who 10:18 15

is Mr. Kyles. In that event he stated there 16

was no use coming to take photos. He informed 17

me he intended to turn my name in to the Board 18

of County Commissioners, and his calls would 19

be forwarded to Mr. Mayo at his request. She 10:18 20

spoke to Mr. Mayo afterward. He is okaying 21

the request for photos. And that would be 22

what Mr. Mayo would state. I'm not testifying 23

for him, but I'm just reading from these 24

documents.10:18 25


107

MR. DAVIS: Did he state specifically what 1

photos? It doesn't say, does it? 2

MS. GARRETT: What it does say is he -- 3

the distinction between the two cases, for 4

clarity on the door issue and the screens. 10:19 5

MR. DAVIS: Thank you. So on the two 6

cases, the door and the screen, doesn't it? 7

So he was sent out there not to take just the 8

door, but screens also. 9

MS. GARRETT: It was mainly the door 10:19 10

because we discovered that there was no 11

permit, and if it had been a warranted door, 12

any warranty that is replaced by any 13

contractor in the state of Florida should pull 14

a permit on that warranted product before 10:19 15

installation, and since they had acknowledged, 16

you know, that even I was under the impression 17

that a new door had been installed and that's 18

what we were going out about. So that's why 19

the main purpose for Mr. Kyle's visit in 10:19 20

February of 2014 was to look at the problems 21

of the door, with the striker plate, you know, 22

whatever the pictures showed, and that's what 23

Mr. Kyles made. And Mr. Kyles even came back 24

and stated to me that while he was out there 10:19 25


108

he was shown the screens and shown, you know, 1

a couple of other measures. I'm just reading 2

you what is in the investigator's report from 3

that second complaint. 4

MR. DAVIS: Let me ask you something, 10:20 5

Ms. Garrett. You're saying it was for the 6

door. Did you ever relate to me there was a 7

permitting problem with the door? 8

MS. GARRETT: I haven't related to you. 9

MR. DAVIS: That's all. You never did? 10:20 10

MS. GARRETT: No, sir. 11

MR. DAVIS: So I never knew there was a 12

permitting problem with the door, did I? 13

MS. GARRETT: No, sir.14

MR. DAVIS: And Mr. Kyles, you never 10:20 15

related to me about a permitting problem with 16

the door either, did you? 17

MS. GARRETT: That was the issue that we 18

were investigating at that time.19

MR. DAVIS: But I never knew anything 10:20 20

about it. 21

MS. GARRETT: You wouldn't have known 22

about it because we were investigating it. 23

MR. DAVIS: So in turn, as far as I knew, 24

you were coming out based on my complaints 10:20 25




109

about the roof, the screen and door, is that 1

not correct, as far as I knew, as far as what 2

I knew as based on my complaints? 3

MS. GARRETT: I'm not going to debate this 4

issue with you. 10:20 5

MR. DAVIS: I'm just asking a question, 6

Ms. Garrett. 7

MS. GARRETT: Well, I can never seem to 8

get on the same page with you. 9

MR. DAVIS: Ms. Garrett, we're not about 10:20 10

getting on the same page. You're on the same 11

page with me right now. Just simply answer 12

the question. 13

MS. GARRETT: Restate your question. 14

MR. DAVIS: Okay, I appreciate it. 10:20 15

As far as I knew, based on my complaint, 16

my complaint covered the door, the screen, 17

roof; is that not correct? You have my 18

complaint there. 19

MS. GARRETT: The combination of your 10:21 20

complaints covered the leaking roof, the 21

screens and a door that wouldn't close 22

properly.23

MR. DAVIS: As far as I knew that's what 24

Mr. Kyles was coming out there for? 10:21 25


110

MS. GARRETT: I can't speak to what your 1

interpretation was.2

MR. DAVIS: Of what you related to me, you 3

never related anything else about that. 4

MS. GARRETT: I didn't speak to you during 10:21 5

that time. 6

MR. DAVIS: According to what you just 7

read then, according to Ms. Deb and all the 8

others was coming for those complaints, 9

correct? 10:21 10

MS. GARRETT: Yes. 11

MR. DAVIS: So what I'm saying is is that 12

the reason why he was coming out there, as far 13

as I knew, was because he was trying to verify 14

all the complaints, the door, the screen. 10:21 15

Now, all of a sudden about me leading him 16

on, I can't speak for him. You know why? I 17

can say you led me on. I can't speak for what 18

he thought. But I know this much, is that 19

door that you're looking at, when they first 10:21 20

installed it it had the door. It had -- I 21

don't know if it had -- it didn't have a 22

striker plate. It had a cut and that's where 23

it came in. Over the years that has eroded. 24

Yes, it does. That's what happened in the 10:22 25


111

years. He came back out to put -- 1

Mr. Rademacher already said he came out to put 2

a striker plate on. 3

MR. RADEMACHER: No, no. 4

MR. DAVIS: Now, that's what he said. He 10:22 5

in turn, gave the striker plate to me. In 6

fact, when I called Mr. Rademacher, his 7

maintenance guy that came out and did the 8

service, again, we're on a he say, she say. 9

We're not going to get anything here done 10:22 10

until we bring the service person himself. 11

He's the one who told me it needed a striker 12

plate. And then he called back and told -- 13

and I called Mr. Rademacher. Read my letters. 14

The letter states right there. Why would I 10:22 15

write him a letter talking about what your 16

serviceman did and what he said? Now, if that 17

letter was wrong, why didn't he write me back 18

and say, no, that's not true? But the letter 19

came right after the service call. The 10:22 20

service call was done April something. The 21

letter came less than two weeks later saying, 22

hey, I need the screens. I need the door. I 23

need this. I don't know what other proof you 24

need to know that, in turn, that listed work 10:23 25


112

done by this contractor who, in turn, has not 1

completed the work and who, in turn, left the 2

job incomplete. 3

Now, once the job is complete, payment is 4

due. The job is not complete. I just want -- 10:23 5

and as far as warranty goes, the warranty is 6

on the screen. He said himself he has a 7

lifetime warranty. The screen don't fit. 8

He's admitted -- Mr. Parker admitted that. 9

The pictures say that. I just want him to do 10:23 10

his job. That's all. Get my screens right 11

and get the door right. Pay you. Boom. 12

That's it. And if that screen gets messed up 13

again, then I want you to honor that. But I 14

don't want anything else from him. That's why 10:23 15

I did not contract with him to expand the 16

room. 17

MS. GARRETT: Mr. Chairman, if I may, I 18

would just like to remind the Board at this 19

time that this is a show cause hearing for a 10:23 20

determination by the Board of whether it 21

should go to a full disciplinary hearing, 22

which we will hear this testimony again I'm 23

sure. 24

From what I have gleaned from the 10:24 25




113

testimony and the case as presented and the 1

testimony that has been given, you have an 2

issue of the wrong screens that occurred 3

sometime about April 18th, 2013. 4

There's an issue of the door. However, we 10:24 5

have received no documentation from either 6

party as to whether it's the original door or 7

a new door other than testimony from Mr. Kyles 8

and Mr. Parker, and also the leaking roof. 9

MR. PARKER: Mr. Davis did admit it is the 10:24 10

same door.11

MS. SMITH: Would the audience please 12

reserve your comments unless you are called 13

upon by the Board to speak. 14

MS. GARRETT: So, you know, I just want to 10:24 15

remind the Board that should you find a cause 16

to proceed to a disciplinary hearing, under 17

the ordinance it would be because of an 18

alleged violation of Section 18-37 19

subparagraph 13, subparagraph D, subparagraph 10:25 20

one, misconduct or failure to honor a 21

warranty. So that's basically it. At this 22

point the Board's determination of whether to 23

go forward to a disciplinary -- is everybody 24

finished? 10:25 25


114

MR. MATTHEWS: That's where we are right 1

now. 2

MR. DAVIS: May I please ask is this a 3

warranty only? 4

MR. MATTHEWS: Mr. Davis, we're through 10:25 5

with the presentation. Now it the Board's 6

decision as to what they want to do, go to 7

disciplinary hearing or dismiss. 8

MS. SMITH: Mr. Davis, you have determined 9

that you're not calling your wife, correct? 10:26 10

MR. MATTHEWS: You made that statement. 11

MR. DAVIS: If it's how quickly you make 12

sure somebody knows what statement they made 13

when you make a statement, yourself, no, I 14

will not call my wife. I will not subject her 10:26 15

to that.16

MS. SMITH: Do you have any other 17

witnesses other than your wife? 18

MR. DAVIS: I would like to put on the 19

record that, in turn, I ask that the Board 10:26 20

find the service person, whose name is Craig, 21

and we have not been -- I see we're doing a 22

transcript here.23

MS. SMITH: Witnesses present today. Do 24

you have any witnesses further that you would 10:26 25


115

like to call today? 1

MR. DAVIS: Yes, I'm going to call my 2

wife. I'm sorry to do this to you, but I've 3

got to. 4

MS. SMITH: The Board cannot make a ruling 10:26 5

until the complete presentation --6

MR. MATTHEWS: Well, he has made the 7

statement he was not going to call his wife. 8

That's the reason I made my statement. 9

MR. DAVIS: I am going to call her.10:26 10

MS. SMITH: I'm sorry? 11

MR. DAVIS: I am calling my wife. 12

MS. SMITH: Okay. Mrs. Davis, will you 13

state your name?14

(Testimony by Vicki Davis, previously 10:26 15

sworn.)16

MRS. DAVIS: Vicki Davis, 6020 Songbird 17

Drive. 18

MR. DAVIS: Forgive me, baby, but I have 19

to do this. 10:27 20

Is that the original door on that house?21

MRS. DAVIS: Yes, that's the original 22

door.23

MR. DAVIS: Did not a service person come 24

to repair that door? 10:27 25


116

MRS. DAVIS: Yes, someone came to repair 1

the door. 2

MR. DAVIS: Was that request made -- who 3

was that request made to? Excuse me. Who did 4

we make known of the service problem we had 10:27 5

with the house? 6

MRS. DAVIS: Horizon. 7

MR. DAVIS: Was there any particular 8

person at Horizon? 9

MRS. DAVIS: Well, it's been such a long 10:27 10

time. I believe it might have been 11

Mr. Parker. I'm not real sure. We've been 12

dealing with this for so long and it's just 13

all running around in my head right now. I 14

can't remember who we talked to and who we 10:27 15

haven't talked to. 16

MR. DAVIS: Do you remember Mr. Parker 17

coming to the house? 18

MRS. DAVIS: Yes, I do remember Mr. Parker 19

coming to the house. 10:27 20

MR. DAVIS: Who took the screens from the 21

house? 22

MRS. DAVIS: Mr. Parker took the screens 23

from the house. 24

MR. DAVIS: Who brought the screens back 10:28 25




117

to the house? 1

MRS. DAVIS: You brought the screens back 2

to the house. 3

MR. DAVIS: Did Mr. Parker also inspect 4

the roof and the ceiling in the Florida room? 10:28 5

MRS. DAVIS: He looked at it when he was 6

there at the house. 7

MR. DAVIS: Did he make any comment about 8

being -- the cost of repairing those things?9

MRS. DAVIS: I don't remember if he made 10:28 10

any comment about the cost of repairing at 11

this time or not. 12

MR. DAVIS: Did he make a comment about 13

what the service call would be? 14

MRS. DAVIS: He said a service call would 10:28 15

have to be done on it. 16

MR. DAVIS: Did he make any offers on how 17

to change that service call if we did certain 18

things? 19

MRS. DAVIS: Oh, at the time we were 10:28 20

looking at windows, so he made a comment 21

about, you know, if get the new windows then 22

we can take care of all of it at the same 23

time. 24

MR. DAVIS: So he admitted that he could 10:28 25


118

take care of all the problems if we, in turn, 1

purchased more things from him? 2

MRS. DAVIS: He did make that statement. 3

MR. DAVIS: Do you remember any 4

communication that was given to them after the 10:28 5

repair was done as far as things not being 6

done? 7

MRS. DAVIS: I remember that you sent a 8

letter to them. 9

MR. DAVIS: Did we ever get a return 10:29 10

letter? 11

MRS. DAVIS: No, no return. 12

MR. DAVIS: No further questions. No 13

further questions. That's it. 14

MR. MATTHEWS: Thank you. 10:29 15

MR. DAVIS: I have no other questions, no 16

other witnesses. 17

MR. MATTHEWS: Mr. Parker, do you have a 18

comment? 19

MR. PARKER: Yes. 10:29 20

(Further Testimony by Ray Parker.)21

MR. PARKER: All I want to say to the 22

Board is man, I would hate to be in your 23

shoes. I mean, I appreciate everything that 24

you do coming down here to do this stuff and 10:29 25


119

all and I know it takes a toll on everybody. 1

But I've worked for Horizon since 2004. 2

Mr. Rademacher has never had a problem with 3

this Board ever. He's always -- as a matter 4

of fact, he preaches service at our company 10:30 5

all the time. It's his goal to give good 6

service. And this man, I know you see him 7

acting up, this, that and the other, and it's 8

only because he's been through this one time 9

and he doesn't understand why he's here 10:30 10

because he does do good work.11

Now, one thing that I'll point out to you 12

that I just noticed, if you don't mind. May I 13

approach? 14

MR. MATTHEWS: Please.10:30 15

MR. PARKER: Who's a contractor here? Let 16

me show you this and ask you a question. If I 17

wanted to hide that there was no striker plate 18

ever put on a door, is it possible I could 19

have cut that out where the screw holes were 10:30 20

at so they wouldn't show? Is that possible? 21

MR. DAVIS: I object.22

MS. SMITH: I would encourage you not to 23

answer any questions posed by witnesses. 24

MR. PARKER: Anyway, I just wanted to 10:30 25


120

point that out as something that could have 1

been done. 2

As far as they're saying that I did 3

service quotes or whatever, I'm a salesman. 4

I'm not the service department. Most of the 10:31 5

time I don't know what they charge for 6

anything. I do know they charge $125 the 7

first hour that they're there and it's $85 an 8

hour after, plus materials. Now, what work 9

thus far, I don't know. I'm a contractor. 10:31 10

I'm a licensed contractor in Alabama and I can 11

tell you right now even if they were called 12

out for a leak, if I go out for a leak in 13

Alabama when I would go out, it's a hit and 14

miss. I might find it. I might not. I'll do 10:31 15

what I can while I'm there, but I'll guarantee 16

you they're charged by the hour and I get my 17

check before I go. If it leaks after that, 18

well, fine, we'll come out and do it again, 19

but I'm going to charge those hours again, 10:31 20

because you can't tell. You're not there when 21

it's raining. You don't know where the leak 22

is coming from. You do your best. 23

But I can tell you right now, Horizon is a 24

reputable company. They don't go around 10:32 25




121

mistreating people and certainly want to do 1

the right thing. We don't come here to lie 2

about things. We want to get this thing put 3

to rest because fortunately business has 4

started picking up a little bit and maybe we 10:32 5

can start making some money. 6

And I have a heart -- an appointment with 7

my heart doctor this morning and I decided 8

that this was more important than going to the 9

heart doctor and checking on my heart because 10:32 10

I know this man and he wouldn't do the things 11

he's been accused of. Thank you. 12


MR. MAGEE: I have one question for 14

Mr. Parker. 10:32 15

MR. PARKER: Go ahead. 16

MR. MATTHEWS: Hold on. Let him finish. 17

MR. DAVIS: Mr. Parker, do you know the 18

service worker, Craig? 19

MR. PARKER: I know Craig. 10:32 20

MR. DAVIS: What is his last name? 21

MR. PARKER: I don't know. I can tell 22

though. Just a minute, I've got his last 23

name. 24

MR. DAVIS: He is the one that performed 10:32 25


122

the service work; is that correct?1

MR. PARKER: I don't know who it was. I'm 2

not responsible for that. No, I've got 3

Mitch's last name. I'm sorry. If it's needed 4

we have it. 10:33 5

MR. DAVIS: Mr. Parker, when you came out 6

and gave us the cost for issuing those things 7

did you not make this statement that if we did 8

all of that you would get all the items we 9

were talking about that were wrong, you could 10:33 10

get those fixed at the same time you do the 11

repair? 12

MR. PARKER: I don't remember that, but it 13

doesn't make any difference. You didn't buy 14

anything anyway. 10:33 15

MR. DAVIS: I'm asking the question. 16

MR. PARKER: I don't recall saying that, 17

no. 18

MR. DAVIS: Would that be something you 19

may include in selling things, to have a sale 10:33 20

inducement? 21

MR. PARKER: It's not customary, no. 22

MR. DAVIS: So if you have a customer that 23

had already bought a product from you and they 24

were having service issues and they wanted to 10:33 25


123

buy a new product from you, you wouldn't try 1

to mix the two together to try to save a 2

little money? 3

MR. PARKER: I don't have the authority to 4

do that. I'm not in the service department. 10:34 5

MR. MATTHEWS: Mr. Rademacher.6

(Further Testimony by Mr. Rademacher.)7

MR. RADEMACHER: I know we've been here 8

too long. I'm sorry. One quickie was just 9

the deal about this thing when he tried to 10:34 10

make me into a liar or something in court. 11

The reason I brought that striker plate to 12

court was because this picture is brand new, 13

just introduced. His original complaint and 14

everything, look at the pictures. No, this 10:34 15

has never been introduced to me until just 16

recently, so when I saw it I came unglued. 17

That's why I brought that to court, because 18

this is a brand new picture. I never saw this 19

before until he just introduced it for court 10:34 20

purposes. So it's brand new. I didn't do 21

this. I think someone did this cut out. 22

MR. MATTHEWS: Mac has one. 23

MR. MAGEE: My question was -- referred to 24

the striker plate. Looking at the door on the 10:34 25


124

frame on that picture, it looked like the door 1

might have sagged a half, three-eights of an 2

inch down from the inside, but the striker 3

plate looks like it's worn a couple or three 4

inches, the hole of the door frame, anyway. 10:35 5

If you look at the dead bolt, it looks like 6

there's no hole behind it. 7

MR. RADEMACHER: I don't see that. 8

MR. MAGEE: But if there was a hole cut in 9

that frame like there is the bottom one -- 10:35 10

MR. RADEMACHER: Up here? 11

MR. MAGEE: Yeah, they don't have holes, 12

what did the dead bolt go into if there's no 13

hole? 14

MR. RADEMACHER: Exactly. That's what I'm 10:35 15

wondering. 16

MR. PARKER: The top hole is for the dead 17

bolt. 18

MR. MAGEE: The top hole is for the dead 19

bolt, but if the hole in the bottom wore three 10:35 20

or four inches, whatever that represents is 21

the wear, when you look at this one up here 22

you can see where the striker plate has been 23

moved, but it doesn't indicate a hole behind 24

it. And the distance between the screw and 10:35 25




125

the hole where it was originally is that much 1

(indicating), but yet the wear of this hole 2

looking at the square of it, is that much, so 3

how did they not wear even? 4

MR. RADEMACHER: Unless I could inspect 10:36 5

it, I don't know, because, again, all I have 6

is a picture, like yourself. I have not 7

physically seen the door. 8

MR. MAGEE: It doesn't look like there's a 9

hole behind that dead bolt. 10:36 10

MR. RADEMACHER: But I will tell you my 11

serviceman would not have given a receipt 12

requesting payment if he wasn't completed with 13

the service that he was required -- asked to 14

do at that point in time. That's what I'm 10:36 15

saying. Whatever service that was needed at 16

that time, my serviceman completed it, because 17

he wouldn't have asked for payment if he 18

didn't complete it. Why would he not just 19

stay and complete, do more -- in other words, 10:36 20

we charge by the hour. He was done and gave 21

him the receipt. He was obviously satisfied 22

with the service at that point because why 23

would -- my installer couldn't have come up 24

with that name about the church treasurer. 10:36 25


126

That's too obscure for him to make something 1

like that up. So obviously it was actually 2

said to him, because how would he have known 3

that term unless Mr. Davis did say that to 4

him? 10:37 5

MR. DAVIS: I have one question of 6

Mr. Rademacher. Oh, I'm sorry. 7

MR. BATCHELOR: On the screen that's the 8

wrong size -- 9

MR. RADEMACHER: Bring it back. If 10:37 10

anything is wrong with any of the screens -- 11

MS. SMITH: Let him finish the question, 12

please. 13

MR. RADEMACHER: Sure. 14

MR. BATCHELOR: If Mr. Davis, I guess he 10:37 15

can get the correct measurement, then you will 16

make it and he can put it back in? 17

MR. RADEMACHER: Uh-huh. 18

MR. BATCHELOR: You have no problem with 19

doing that? 10:37 20

MR. RADEMACHER: I've never had a problem. 21

I always honor my warranty certainly. I've 22

never said no to him, ever, about bringing his 23

screens to my business. He's just never done 24

it, but if he ever does, sure, I'll glady -- 10:37 25


127

MR. BATCHELOR: If he tells you this one 1

is the wrong size you wouldn't have a problem 2

making it whatever size he needs? 3

MR. RADEMACHER: Of course not. There's 4

only a three, four or a five foot. That's 10:37 5

what I'm saying, if it didn't fit because it 6

was the wrong size then it was because of what 7

I said when Ray had broke it down, my service 8

guy accidently put up a short one on the top 9

instead of a long one or vice versa. 10:37 10

MR. BATCHELOR: You would fix it? 11

MR. RADEMACHER: Sure. It's a five-minute 12

fix, yes, sir. 13

MR. DAVIS: I have a question, 14

Mr. Rademacher. Can you tell us the last name 10:37 15

of Craig? 16

MR. RADEMACHER: Offhand, I don't know. I 17

will have to look it up. But it wouldn't 18

matter. It's irrelevant. He's a 19

subcontractor. I use him. That's all. 10:38 20

MR. DAVIS: So as a subcontractor do you 21

give him a 1099. 22

MR. RADEMACHER: Did you pay him for any 23

service? 24

MR. DAVIS: No. 10:38 25


128

MR. RADEMACHER: Thank you very much. 1

That's my point I keep trying to make. He has 2

never paid me a dime for any service, so if 3

he's not happy with the service that the 4

serviceman gave him, please, since you didn't 10:38 5

pay it, you can pay somebody else to do it. 6

MR. DAVIS: I'm asking the same question. 7

Do you issue him a 1099? Do you issue Craig a 8

1099? 9

MR. RADEMACHER: I don't remember. I 10:38 10

would have to ask my administration 11

department. 12

MR. MATTHEWS: I don't think that has 13

anything to do with this complaint. 14

MR. DAVIS: Yes, it does. 10:38 15

MR. MATTHEWS: No, it does not, not 16

whether he gets a 1099 or not. 17

MR. DAVIS: No, no. I'm asking because as 18

part of my complaint I've asked for witnesses 19

and we're trying to get the last name. We can 10:38 20

never get the name. 21

MR. MATTHEWS: I'll say again -- 22

MR. DAVIS: And if he is the worker -- if 23

he is his subcontractor, then I'll read the 24

law and I would be more than happy to give you 10:39 25




129

that code, says that he has to issue him a 1

1099. And also, if I've got a subcontractor, 2

I'm going to know his name. Now, all of a 3

sudden, if you want to know the truth, also 4

Mr. Rademacher is sitting up here, and 10:39 5

Mr. Parker is sitting up here, nobody knows 6

Craig's last name. What you need to ask 7

because he's putting all these -- let me give 8

you one. Why would you hire somebody and have 9

them all these years in 2004 and all this and 10:39 10

you don't know their last name? The only 11

reason why he don't know that -- 12

MR. MATTHEWS: It does not have anything 13

to do with your complaints. 14

MR. DAVIS: Let me tell you why. 10:39 15

MR. MATTHEWS: Mr. Davis. 16

MR. DAVIS: Let me tell you what it has to 17

do. You won't let me. The reason why it has 18

to do with my complaint is because he is the 19

one that performed the service. It is him. 10:39 20

If he was here right now, we would have been 21

gone an hour ago because he could have told 22

you exactly what. Was the plate there or not? 23

Did he do this? Did he do that? That's the 24

complaint. If we get the horse we then don't 10:39 25


130

have to worry about the water. Craig is the 1

person need, because he is the one who did the 2

service. It does have something to do with my 3

complaint. He is the one we need to talk to 4

you. He is the one we need to testify. 10:40 5

MR. RADEMACHER: If you have paid for 6

service, yes, I would have honored anything. 7

He's never paid me anything. 8

MS. GARRETT: Mr. Chairman, staff has 9

nothing further. 10:40 10

MR. MATTHEWS: Okay. Mike, you had a 11

question. 12

MR. BATCHELOR: No, sir. 13

MR. MATTHEWS: Any other questions? 14

What's the pleasure of the Board, to go to 10:40 15

a disciplinary hearing? Is there sufficient 16

evidence to go to disciplinary hearing? 17

MR. MAGEE: I would like to make a motion 18

to just dismiss it due to lack of substantial 19

evidence. 10:40 20

MR. BATCHELOR: I'll second that. 21


seconded to dismiss the complaint for lack of 23

evidence.24

MR. WHITE: I agree. 10:40 25


131

MR. MATTHEWS: Any comments? All those in 1

favor of the motion to dismiss signify by 2

saying aye.3


MR. MATTHEWS: Opposed? 10:40 5

(None.) 6

MR. MATTHEWS: Opposed being none, the 7

complaint is dismissed. 8


MS. GARRETT: Mr. Chairman, could we take 10:41 10

a brief recess.11

MR. MATTHEWS: Yes. Let's take five 12

minutes. 13

MS. SMITH: Please don't discuss the case 14

or any other matters while on break. 10:41 15

MR. MATTHEWS: We will not. We're through 16

with that case. No more discussion. 17

(Break taken, after which the proceedings 18

continued.) 19

MR. MATTHEWS: Competency Board is back in 10:49 20

session. We're moving to Item 9-A 21

Disciplinary Hearing. 22

MS. GARRETT: Mr. Chairman, at this time I 23

would like to call the parties to the front so 24

I can swear them in. That would be 10:49 25


132

Mr. Antonio Villegas and Christina Lambeth and 1

her father, Edward Lambeth, and Deb Asplund. 2

Would you all state your name for the 3

record. I know I just called you up here.4

MR. LAMBETH: Edward Lambeth. 10:49 5

MS. LAMBETH: Christina Lambeth. 6

MR. VILLEGAS: Antonio Villegas. 7

MS. ASPLUND: Deb Asplund.8

MS. GARRETT: Would you raise your hand. 9

(Antonio Villegas, Christina Lambeth, 10:50 10

Edward Lambeth and Deb Asplund sworn. 11

MS. GARRETT: Thank you. Y'all could just 12

have a seat. 13

Mr. Chairman, this case is brought before 14

the Board regarding Paula Lambeth and 10:50 15

Christina Lambeth at 28 Randolph Drive versus 16

Antonio Villegas and Rough Plumbing, L.L.C. 17

This is a disciplinary hearing, unlike the 18

hearing before that was a show cause hearing. 19

I just have a question for Counsel that was 10:50 20

asked of me this morning. Since the new 21

members were not here at the show cause 22

hearing, can they vote on this issue? 23

MS. SMITH: Yes. This is a new hearing, 24

disciplinary matter. 10:51 25




133

MS. GARRETT: Okay. After clearing that 1

up, we are here today on a case of Section 2

18-37, subparagraph D, subparagraph eight, for 3

mismanagement or misconduct causing financial 4

harm. 10:51 5

Section 18-37, subparagraph 15, 6

subparagraph C, proceeding on any job without 7

benefit of permit or permit issued after 8

caught with the job. 9

Back on January 7th, the complainant filed 10:51 10

a complaint alleging that they called 11

Mr. Villegas, I think, on a Friday or a 12

Saturday to come out because they had no hot 13

water. When Mr. Villegas got out there, he 14

did some work to reroute the water because it 10:52 15

was a slab, and basically a few hours later 16

the wall where the water was coming out broke, 17

the pipe burst and it flooded the room causing 18

substantial damage to Ms. Lambeth's home. He 19

failed to get a permit on the following work 10:52 20

day, but seven days later, after Ms. Asplund 21

became involved, I believe he pulled a permit. 22

At this time the Board found substantial 23

cause at the show cause hearing to bring this 24

forward for a disciplinary hearing and it is 10:52 25


134

based on, like I said, the complaint that was 1

filed January 21, 2014, for job finished, 2

would not correct problems, work not permitted 3

or inspected and she described the work as hot 4

water repipe. Antonio Villegas did not pull a 10:53 5

permit to do the work on her house. He 6

installed -- it busted in the middle of the 7

night, flooded the bedroom, hallway and 8

bathroom, damaging the baby's mattress in the 9

room, and he would not respond to their 10:53 10

complaints according to the complaint 11

originally. 12

Since that time I believe Mr. Villegas's 13

insurance company has become involved. He did 14

give her an estimate on the day that he went 10:53 15

out there of $1,100, which is dated 16

January 11th, 2014. And it was paid by check 17

on January 14th by Mr. Edward Lambeth, $1,100. 18

When the Building Inspector went out to 19

inspect it after, and this would have been an 10:54 20

after the fact permit, he failed it because 21

improper glue had been used on it, but it did 22

eventually pass. However, the homeowner had 23

suffered substantial damages above what the 24

insurance company has talked to them about and 10:54 25


135

she is here today asking for sanctions against 1

his license and for restitution. At this time 2

I would like Deb Asplund to approach the Board 3

and give you her findings. 4

(Testimony by Deb Asplund.)10:54 5

MS. ASPLUND: Good morning. Can you hear 6

me? Deb Asplund, Investigator 987, Escambia 7

County Building Department. 8

I was called out to this case to take a 9

look at some flood damage that had happened. 10:55 10

Mr. Villegas came out on January 14th and did 11

the work. In the middle of the night -- he 12

had done a dry fit on the plumbing and it was 13

never glued, so it burst and poured a lot of 14

hot water onto these parquet floors. 10:55 15

When I came back to see what was going on, 16

there was no permit and also it showed that 17

his liability insurance had been out of date, 18

a week out of date. So the Lambeths did not 19

know to call their insurance company because 10:55 20

from their point of view he didn't have any 21

insurance. So by the time that we found out 22

that Mr. Villegas had insurance, but the way 23

it showed in our computer -- I'll explain that 24

in a minute. Anyway, by the time the Lambeths 10:55 25


136

recognized, maybe 20 days later, that he had 1

insurance and made the claim, there was so 2

much mold, and the insurance policy does not 3

cover mold. If he had been forthright and 4

talked about his insurance, given them a name, 10:56 5

gotten the insurance company out there in a 6

day, there would have been mold abatement 7

within a day or two, it probably would have 8

been a very small matter. 9

Now, as a courtesy I went out there with 10:56 10

the gas, plumbing and mechanical lead guy for 11

Escambia County, Jeff Kelly, and he looked at 12

it and said that it was a project that had to 13

have a permit. Sometimes small repairs don't 14

require a permit, but everybody requires 10:56 15

insurance. He saw some things that were 16

wrong.17

Finally, the Lambeths went and got their 18

own permit so they could get the inspection 19

and it failed, so they hired another plumber 10:56 20

who came out and fixed it. When that plumber 21

was out there he found that the pipe behind 22

the tub had never been secured so that they 23

had yet another leak that they didn't know 24

about. They put a machine in there that sucks 10:57 25




137

out that water. It holds 35 gallons. When I 1

talked to her it had been there about ten 2

days. They had emptied it seven times, 3

pulling water out of that wall. 4

They have a mold abatement issue now in 10:57 5

this household with little children, that 6

could have been avoided from the get-go. 7

Any questions? I know that Ms. Lambeth 8

has some receipts for the cost of the permit, 9

the second plumber, and the cost to do this 10:57 10

mold abatement repair that they need. 11

MR. MATTHEWS: Any questions of the 12

investigator? Thank you. 13

MS. ASPLUND: And just because the case 14

after this -- I'll explain this right now. 10:57 15

The case after this is Mr. Villegas had his 16

insurance from January 7th to January 7th, 17

from one year to the next, and it read in our 18

computer that he had insurance through 19

January 7, 2014. He did this work a week 10:57 20

later, but really what happened was in the 21

middle of the summer of 2013 he allowed his 22

insurance to lapse and then he re-upped it in 23

October through October. Never changed it in 24

our system, so we didn't know he had it. That 10:58 25


138

will affect the next case where he pulled 1

eight permits in Escambia County without 2

insurance. That's why the two cases are 3

connected. One led to the other. No 4

questions? 10:58 5

MR. MATTHEWS: Any questions? Thank you.6

Ms. Lambeth. Name and address.7

(Testimony by Christina Lambeth and Edward 8

Lambeth.)9

MS. LAMBETH: Christina Lambeth, 28 10:58 10

Randolph Drive, Pensacola, Florida, 32506.11

MR. LAMBETH: Edward Lambeth, 1954 12

Larkspur Circle, Pensacola, Florida. 13

MR. MATTHEWS: Go ahead. 14

MS. LAMBETH: Okay. That pretty much 10:59 15

summed up what I was going to say. We hired 16

him to repipe and reinstall the main hot water 17

line to our home on January 14th. A little 18

after eleven o'clock that evening the pipe -- 19

he had cut a hole in the bedroom wall to make 10:59 20

hot water access to the bathroom sink on the 21

other side of the wall and it wasn't glued and 22

it flooded the home. I had called to get 23

information from the County, gotten in touch 24

with Deb. She came out on the 15th and got 10:59 25


139

pictures and information from me. She issued 1

him a three-day citation to bring proof of the 2

insurance and everything, but he purposely 3

refused to give us insurance, and when we 4

discovered he had insurance nearly nine weeks 10:59 5

later he delayed his insurance company from 6

filing my claim to get us help, so it was 7

nearly three months before his insurance would 8

get involved. They said his insurance does 9

not cover his actual work and it does not 11:00 10

cover any mold. So all I brought today was 11

just what we were asking for that his 12

insurance didn't cover, to fix our home. 13

MR. MATTHEWS: Any questions? 14

MR. MENEZES: Is the home fixed now? 11:00 15

MS. LAMBETH: No, sir. We've done a lot 16

of the work. The only thing left is the 17

little bathroom where it's on the other side 18

of the kitchen wall where the hot water pipe 19

he installed to the bathtub was leaking in 11:00 20

that wall for three months. Because he didn't 21

pull a permit until March 31st, we didn't know 22

that was leaking in that wall. We've just 23

shut that bathroom off. It's completely mold. 24

I mean, you can smell it as soon as you open 11:00 25


140

the door. It's horrible. And we went out of 1

pocket on a lot of stuff waiting on insurance 2

and fighting with insurance to where I just 3

have not been able to do that and that's one 4

of the main things that I need fixed. 11:01 5

As she was saying, my daughter was five 6

months old when that pipe bust and she's going 7

on a year, but I mean, it's been numerous 8

trips to the hospital, doctors. I've got all 9

the documentation where the respiratory 11:01 10

problems started, provided all the photos of 11

all the mold. We had no idea it was leaking 12

in the wall. 13

But originally, you know, I agree he 14

should be fully responsible since he refused 11:01 15

to give me insurance. It could have all been 16

prevented. He costs us hundreds extra in 17

water. One month was over 22,000 when it 18

bust, in gallons of water that night, and then 19

the steady extra leak from January 14th to 11:01 20

March 31st when we had a new plumber to fix it 21

and it all passed inspection on April 1st. 22

It was a gas hot water heater. I mean, 23

two months in a row we had a $373 gas bill 24

from that water just running and running and 11:02 25




141

we had no idea. And it all could have been 1

prevented had he been responsible and given us 2

the insurance. You know, we thought we were 3

hiring a licensed, insured plumber and he 4

purposely delayed insurance from helping us 11:02 5

another three weeks. 6

All the plumbing is fixed now. We hired 7

someone and it did pass inspection. We just 8

want the rest of the funding to finish the 9

home and the issues he caused. 11:02 10




MR. SCHWARTZ: Has his insurance paid 14

anything to you or just a portion of your 11:02 15

damages? 16

MS. LAMBETH: Just a portion of it, 17

because the majority of the issues they're 18

saying, oh, that's a mold issue. Well, it was 19

months before they got involved and then, you 11:02 20

know, it was merely three months before we 21

knew about the one leaking in the wall. I 22

mean, it had leaked through to my kitchen on 23

the other side of the bathroom. That's how we 24

discovered it. I kept smelling the mold at my 11:03 25


142

kitchen sink. We were thinking it was coming 1

from the bathroom, but we had no idea that 2

pipe had just been leaking in that wall for 3

three months and it had come through the 4

kitchen up under my appliances is how we 11:03 5

discovered it. 6

MR. SCHWARTZ: Has he made any overtures 7

as to what his plans are for solving this 8

problem? I'm sure we can ask him, but what 9

has he told you? 11:03 10

MS. LAMBETH: I have not spoke with him in 11

several months. When the pipe first bust back 12

on January 14th, I called him on the 15th. He 13

came out and glued the pipe. He said he would 14

be in contact with me about fixing our floors 11:03 15

and replacing my daughter's mattress. We 16

didn't hear from him again until he cashed the 17

check from my father for $1,100 for the job 18

and he said he would be out that afternoon. 19

He never called or showed up. 11:03 20

On March 30th, I think, when the home 21

failed inspection, he called and left a voice 22

mail he would come out and insulate the pipe, 23

which at that time I had no contact with him. 24

I did not want him back in our home. I 11:04 25


143

preferred to hire a new plumber to handle all 1

the issues. We've pretty much paid to get 2

everything redone that he had done, you know, 3

not correctly. And we've had no contact 4

since. 11:04 5

He was made aware of this mold issue and 6

there's no mold issue coverage from his 7

insurance company. At the last Board meeting, 8

I think it was in April, and his explanation 9

today, I guess, is that my home was in bad 11:04 10

condition and my floors -- he's made no effort 11

to resolve this or help in any way or take 12

responsibility for what he did to our home. 13

MR. MATTHEWS: I have a question. You've 14

been in contact with the insurance company? 11:04 15

MS. LAMBETH: Yes, sir. 16

MR. MATTHEWS: And they've told you that 17

they're not covering mold and this, that and 18

the other. 19

MS. LAMBETH: Yes, sir. 11:04 20

MR. MATTHEWS: Did they advise you you can 21

go to mediation? 22

MS. LAMBETH: No, sir. 23

MR. MATTHEWS: That is one of your rights 24

in the state of Florida. If the insurance 11:05 25


144

company does not pay a claim, and I'm sure you 1

submitted a claim. 2

MS. LAMBETH: Oh, yes. 3

MR. MATTHEWS: And they've not honored the 4

claim, maybe part of it but not all of it, you 11:05 5

can request mediation through the state 6

insurance commissioner. 7

MS. LAMBETH: Okay. 8

MR. MATTHEWS: And go from there. I would 9

suggest you do that. Get all your ducks in a 11:05 10

row when you go there. 11

MS. LAMBETH: I have months of every phone 12

call documented. Actually, I've gone to the 13

insurance commissioner to get them to send an 14

adjuster to my home.11:05 15

MR. MATTHEWS: But you can file for a 16

request for mediation and that's between you 17

and the insurance company.18

MS. LAMBETH: Okay. I didn't know I could 19

do it. As they were saying he didn't have 11:05 20

that coverage. But my thing is it wouldn't 21

have turned to mold if he would have given his 22

insurance and he would be responsible for 23

that.24

MR. MATTHEWS: That's where you need to 11:05 25




145

get with the insurance company.1

MS. SMITH: I have a question, if I may. 2

One of the allegations is misconduct causing 3

financial harm and I may have missed it, which 4

this is for purposes of the record, what is 11:06 5

the amount of the financial harm in total that 6

you're claiming as a result of this? 7

MS. LAMBETH: As of today it's $4,649.63. 8

MS. SMITH: Is that including mold 9

remediation or where does that come from?11:06 10

MS. LAMBETH: That's including the company 11

coming out, taking down the tub surround to 12

get to the wall from the bathroom and testing, 13

putting a new tub surround back up, but they 14

cannot give me the price on the mold 11:06 15

remediation until it comes down and see the 16

damage actually behind it. But I have the 17

written estimate. I can give a copy of it. 18

It's $1,656 for him to come out and take down 19

everything to see the actual extent of the 11:07 20

mold, if it's grown to the kitchen side. And 21

he put on there it could be higher depending 22

on how bad it is once we get it all taken out. 23

MS. SMITH: So the $1,656, is that 24

included in the 4600 you've already told me 11:07 25


146

about or is that on top of it?1

MS. LAMBETH: That's included. I can tell 2

you exactly how it came up to 46, if you would 3

like. It was the 1656 to pay them to come out 4

to take the tub surround and wall down so they 11:07 5

can assess the damage. It was $1,050 we had 6

to pay a plumber to do what we paid 7

Mr. Villegas to do. We were requesting the 8

1,100 back that we paid him to pretty much do 9

nothing but destroy our home. There's a $300 11:07 10

bill for where his insurance -- some of our 11

duct work got busted when they went in the 12

attic to repipe and run it up through the 13

walls in the attic, some of our ducts got 14

busted, and his insurance paid for the ducts 11:08 15

to be fixed, but they would not pay for the 16

system to be cleaned out because they said 17

that was a mold issue. But we had to pay $300 18

to get the ducts cleaned to run the system 19

because they had just been pulling stuff from 11:08 20

our attic floor, you know, for the whole over 21

three months, you know, so... 22

MS. SMITH: Ms. Asplund testified that you 23

pulled a permit because Mr. Villegas had not; 24

is that correct? 11:08 25


147

MS. LAMBETH: No, ma'am. And it's been a 1

long time so I know the facts are a little -- 2

it's been months. What happened is they gave 3

him a notice to pull a permit. They sent him 4

a citation. They ordered him to pull the 11:08 5

permit and he finally pulled one at the end of 6

-- I think it was March 30th or -- I think it 7

was March. I'll have to look at my folder, 8

but he kept refusing and put it off. He 9

originally stated he did not pull it because 11:09 10

it was an emergency, but, you know, he came to 11

my home. He gave me an estimate on Friday and 12

he didn't start the job until the following 13

Tuesday. And for three months he kept coming 14

here and he was told to pull a permit and get 11:09 15

it inspected and he refused.16

As of that last hearing he finally pulled 17

a permit. That was the end of March. But me 18

and Deb had discussed if he refused to pull 19

the permit, it was an option for us to go down 11:09 20

as the homeowner and get an inspection done, 21

but he finally did so the end of March. 22


MS. GARRETT: Mr. Chairman, I would like 24

to let you know that Jeff Kelly, the chief 11:09 25


148

plumbing, gas and mechanical inspector that 1

had some involvement in this, is present if 2

the Board has any questions they would like to 3

ask of him. And if you do, I would need to 4

swear him in. 11:10 5

MR. MATTHEWS: Do you have any questions 6

of the chief inspector? 7

MR. SCHWARTZ: Not at this point, but 8

possibly. 9

MR. MATTHEWS: Go ahead and swear him in 11:10 10

just in case they want to ask a question 11

later. 12

MS. GARRETT: Would you state your name 13

and position? 14

MR. KELLY: Jeff Kelly, Escambia County 11:10 15

Inspections, Chief Plumbing, Gas and 16

Mechanical Inspector. 17

MS. GARRETT: Would you raise your right 18

hand.19

(Jeff Kelly sworn.) 11:10 20

MR. MATTHEWS: Thank you. Any other 21

questions of the Lambeths? Thank you.22

MS. LAMBETH: Thank you. 23

MR. MATTHEWS: Mr. Villegas.24

(Testimony by Antonio Villegas.)11:10 25




149

MR. VILLEGAS: Good morning, Antonio 1

Villegas, 112 Carrier Drive, Pensacola, 2

Florida, 32506. 3

I received a phone call. Actually, I 4

received an email from, I guess, a friend of 11:10 5

Ms. Lambeth saying would you go by and take a 6

look at this water issue. Evidently, they had 7

been without water for quite some time, a week 8

or so, I guess. It was during that hard 9

freeze we had back in the winter. I went over 11:11 10

and gave an estimate. 11

We proceeded to do the work. Now, my 12

intention, because it was an emergency call 13

and she had a newborn baby, my intention was 14

to go over there and do the work and then the 11:11 15

following day, pull the permit. But 16

unfortunately one of the pipes broke during 17

the night. 18

I got back over there the following 19

morning. We looked at the piping. We found 11:11 20

the leak. We fixed it and after that I told 21

her let's -- I didn't see any water hardly in 22

the house. They had parquet flooring. It 23

seemed like it had damage in the past. It was 24

kind of brownish looking. It seems to me at 11:11 25


150

that time they were asking me, do you have 1

insurance? And I told them, yes, I do have 2

insurance, but it seems to me they were asking 3

questions in order to file an insurance claim. 4

The following day I asked her, I said, 11:12 5

hey, I'll come back by and finish the work. 6

She wouldn't even answer my calls. I tried 7

several times after that to come back to 8

insulate the pipes, do a quick walk through of 9

the project and make sure we were leak free, 11:12 10

but again, she wouldn't respond to my call and 11

I couldn't get back on the property. 12

MR. MATTHEWS: Any questions? 13

MR. MAGEE: When did they pay you the 14

money? 11:12 15

MR. VILLEGAS: She paid me the night when 16

we finished. We finished about 4:00 p.m. that 17

evening. 18

MR. MAGEE: Tuesday? 19

MR. VILLEGAS: That's correct. We left 11:12 20

the job. We did a pressure test on it. We 21

seen no leaks. I get a phone call the 22

following morning about seven or eight o'clock 23

in the morning saying, hey, the pipe had burst 24

about eleven o'clock that night. 11:12 25


151

MR. MAGEE: How much water pressure did 1

you put on the pipe? I guess it was water 2

pressure. You leak checked it, so how did you 3

do that? Did you pressurize it? 4

MR. VILLEGAS: We just turned on the main, 11:13 5

the water main to the house.6

MR. MAGEE: The joint was not glued? 7

MR. VILLEGAS: It wasn't glued. There was 8

a pipe clamp on that particular pipe and we 9

assumed that it was glued and it held over 11:13 10

night -- well, for several hours, but...11

MR. MAGEE: There was a pipe clamp? 12

MR. VILLEGAS: Yes. 13


MS. GARRETT: Mr. Chairman, as part of the 11:13 15

complaint, Mr. Villegas provided the homeowner 16

an estimate on January 11, 2014, for a scope 17

of work, abandon existing galvanized hot water 18

piping throughout building, install new PEX or 19

CPVC water piping from water heater to all 11:14 20

fixtures, connect new addition hot water 21

supply to water heater, perform pressure test 22

on newly installed piping, insulate all piping 23

in the attic space for conditions for the sum 24

of $1,100. The check was tendered to him on 11:14 25


152

January the 14th. And it looks likes he 1

subsequently cashed it on the 16th. 2



MR. SCHWARTZ: What do you feel is your 11:14 5

responsibility in this issue now as it stands? 6

MR. VILLEGAS: Well, I tried to solve the 7

problem early. She would not return my calls. 8

Again, I'm assuming that she's seeing dollar 9

bills, she's seeing an insurance check. 11:14 10

Again, I tried. I called several times to 11

come over and to finish the work. She 12

wouldn't allow that at all. 13

My insurance company, again, they were 14

supposed to go out and take a look at it. 11:15 15

When I responded the following day, I didn't 16

see hardly any water damage whatsoever, no 17

remnants of water. 18

MR. SCHWARTZ: How about the 19

responsibility of mold? How do you feel about 11:15 20

that?21

MR. VILLEGAS: Again, I tried to get back 22

over there to look at it. She wouldn't allow 23

me on the property. And basically my 24

insurance company was notified. 11:15 25




153

As far as the leak behind the tub, there 1

wasn't a leak. It didn't exist. We did a 2

walk through that following morning to check 3

to verify there were no other leaks in the 4

house. 11:15 5

As far as the duct work is concerned, 6

which you had the photo from the last meeting, 7

that duct work has been damaged for quite some 8

time. We didn't damage any duct work 9

whatsoever while we were upstairs in the attic 11:15 10

space. 11

MR. SCHWARTZ: Thank you, sir. 12

MS. ASPLUND: I would like to say -- 13

MR. MAGEE: Was there -- 14

MR. MATTHEWS: Wait a minute. 11:16 15

MS. ASPLUND: I'm sorry. 16

MR. MATTHEWS: Go ahead. I recognize you. 17

MS. ASPLUND: Okay. I would like to say 18

that I called the insurance person, Linda 19

Pulos of Pulos Insurance, where I found out 11:16 20

they had insurance and she had been instructed 21

by Mr. Villegas to not put that claim in until 22

our case was heard, which -- was that like in 23

April or something like that? 24

MR. VILLEGAS: No, actually, to get -- do 11:16 25


154

not push that through until I get in contact 1

with the owner of the property, and I tried 2

constantly to try to get ahold, in contact 3

with her. 4

MS. ASPLUND: I have not released the 11:16 5

floor yet, sir. 6

She basically told me that she had not put 7

that claim through once it had been given by 8

the Lambeths, because she was instructed by 9

Mr. Villegas to wait for this hearing, which 11:16 10

was like, I don't know how many days later, 11

ten days later, everyday that mold goes by. I 12

question the legality or the morality of that 13

particular thing. I didn't want that to go by 14

unsaid. 11:17 15

MR. MATTHEWS: All right. Any other 16

questions? 17

MR. MAGEE: My question was you had 18

installed a lavatory or something earlier, the 19

leak that was in the wall for several months? 11:17 20

MR. VILLEGAS: We ran hot water piping 21

from the water heater to three fixtures, the 22

kitchen sink, the bathroom lavatory. 23

MR. MAGEE: At the same time then? 24

MR. VILLEGAS: Yes, the bathroom lavatory 11:17 25


155

and tub. The one that sprung a leak was the 1

one that was going to the lavatory sink. 2

There was no leak that we found the day that 3

we responded the following day, behind the 4

tub. 11:17 5

MR. MENEZES: From what I understand from 6

previous testimony when you installed the CPVC 7

pipe, you put pressure on it right away? 8

MR. VILLEGAS: No. We let it sit for 9

about four or five hours before we put 11:18 10

pressure on it. 11

MR. MENEZES: Because I think the lady 12

said you put pressure on it in an hour or so? 13

MR. VILLEGAS: No, it was longer than 14

that. 11:18 15

MR. MENEZES: Because I know on CPVC on 16

hot water side, the way we score ours, it 17

depends on the manufacturer on the can.18

MR. VILLEGAS: Yes. 19

MS. GARRETT: Mr. Chairman, in reading the 11:18 20

letter that was initially submitted by 21

Ms. Lambeth as part of the backup to the 22

complaint and the show cause hearing, she 23

stated in that letter that she -- let's see 24

where I was reading. After he left she said 11:18 25


156

that he was supposed to email an invoice for a 1

receipt, which she didn't receive. After 2

Antonio left my home I went to start a load of 3

laundry and my washing machine wasn't working, 4

which it did work prior to Antonio working on 11:18 5

the plumbing. Just to paraphrase, she 6

cleaned, her and her mom, with a shop vac to 7

get all the dust and everything. And after 8

about 10:10 p.m. she was in the kitchen, 9

making bottles for my five month old daughter 11:19 10

when I heard what sounded like a loud shower. 11

By the time I got to my hall, I seen water 12

flooding out of my bathroom, bedroom and 13

halfway down the hallway. I made it to my 14

bedroom wall that Antonio had cut open and the 11:19 15

pipe he installed had busted and was flooding 16

everything in my room. There was two to 17

two-and-a-half inches of water on my hardwood 18

floors. 19

So Mr. Villegas testified, I think, that 11:19 20

he finished the job around four that afternoon 21

and this occurred, based on the letter that 22

was sent back in January or February from the 23

homeowner, that the rupture occurred around 24

10:10 that night, some six hours later. 11:19 25




157


MR. MAGEE: Well, I thought somewhere it 2

was mentioned that the pipe wasn't glued. 3

MS. GARRETT: I believe when Mr. Brown, 4

Joe Brown went out to inspect, he failed it. 11:20 5

Did Mr. Brown contact you at the time of his 6

inspection regarding what he found on site?7

MR. VILLEGAS: He did. 8

MS. GARRETT: What did he tell you? 9

MR. VILLEGAS: Well, he was kind of 11:20 10

concerned about the bracing for the shower 11

valve and insulation.12

MS. GARRETT: He didn't talk to you about 13

the glue? 14

MR. VILLEGAS: Not at all. The strapping 11:20 15

of the shower valve, the tub valve, that was 16

coming the following day. We were going to 17

come back the next day and do the insulation, 18

tie the tub valve in and also pull the permit. 19

Again, it was an emergency situation. We got 11:20 20

out there as quick as we could to give her 21

some hot water.22

MR. MAGEE: Well, it was brought up at the 23

previous meeting it wasn't glued, as well.24

MR. VILLEGAS: Right. 11:20 25


158

MR. MAGEE: It was nothing new, so... 1

MR. MATTHEWS: I've got a question of 2

clarification because I've heard about a pipe 3

that was not glued and then we heard about a 4

pipe that burst. Two different events? 11:21 5

MS. LAMBETH: No, the pipe that busted was 6

not glued. That's why it busted. 7

MR. MATTHEWS: That's what I wanted to 8

clarify. It blew out. 9

MS. ASPLUND: It was dry fitted. 11:21 10

MR. MATTHEWS: It was a dry fitting. 11

MS. ASPLUND: Inspector Joe Brown called 12

me after he had done the inspection. It was 13

dry fit. It burst. He came back the next 14

day. He glued it. Then when Joe Brown came 11:21 15

out he said I've been out to that house and I 16

have a big question about the glue that was 17

used, but that was already after Mr. Villegas 18

had his second go around. He said, I don't 19

know what kind of -- I'm not clear if it's the 11:21 20

right kind of glue. I suggested that he call 21

Mr. Villegas and ask him what kind of glue did 22

he use. Since Mr. Villegas gave him the 23

correct answer, Joe accepted that it was the 24

right kind of glue but it didn't look right to 11:21 25


159

him. And also he said that the tub bracing 1

was not in there correct. That's what caused 2

this leak that went on for 11 weeks before it 3

was discovered by the next plumber.4

I have to say we deal in investigations 11:22 5

with a lot of people who do emergencies, but 6

if you can write a contract on the 11th and 7

then do work on the 14th, there's got to be 8

some time frame in there to get a permit. 9

MR. MAGEE: Well, one other thing, too, he 11:22 10

could have used the right glue or the wrong 11

glue, either way, and still missed the joint, 12

you know. A lot of times you fit pipe up and 13

go back and take it apart and glue it to make 14

sure it all fits in place. 11:22 15

But the other thing that Mr. Villegas said 16

was there was a clamp joint, so if he's got 17

steel pipe and CPVC what kind of clamp? I 18

don't know of any clamp that clamps PVC to 19

metal pipe.11:22 20

MR. VILLEGAS: Well, actually it's 21

clamping a pipe against a two-by-four wall. 22

MR. MAGEE: Oh, not clamping the two 23

together. 24

MR. VILLEGAS: No. 11:23 25


160

MR. MATTHEWS: You were just doing that to 1

support the pipe? 2

MR. VILLEGAS: Right. 3

MR. MATTHEWS: Do you have anything, Deb? 4

MS. ASPLUND: In this photo it shows the 11:23 5

clamp that he was talking about right here, 6

but this was the dry fit where they 7

disconnected and put the water on the floor, 8

and then this is the clamp. This is like 9

after the case. 11:23 10

But Ms. Lambeth, I know some of these 11

people weren't here, she showed some of these 12

photos previously to the Board about what 13

happened to the parquet floor. 14

MR. MATTHEWS: Do you have anything else, 11:23 15

Mr. Villegas?16

MR. VILLEGAS: I do have a couple of 17

photos of the parquet floor after I responded 18

the following day. Now, I don't have them 19

with me right now, but, it was in pretty bad 11:24 20

condition prior to. 21

MR. MATTHEWS: I do have a question. Why 22

did you delay the filing of a claim? 23

MR. VILLEGAS: Because I tried to get 24

access to the building to look around. Again, 11:24 25




161

I didn't notice any water, whatsoever, in the 1

house. To me it seemed like a situation 2

where, you know, they're thinking insurance 3

cash, we get new flooring, we get new 4

Sheetrock, we get new everything. That's what 11:24 5

it seemed to me at that time. 6

And I tried to get back over just to 7

verify. I told her, I said, hey, let me come 8

back the next day or so, the next day, and 9

look at the floor to see how bad it is. I 11:24 10

called her. She wouldn't accept my calls. 11

I'm thinking, hey, maybe she's just, you know, 12

just trying to get new flooring. I told the 13

insurance company agent until I get access I 14

really don't know what's going on there. I 11:25 15

waited and she never granted me access back on 16

the property. 17

MR. MATTHEWS: Just from my experience and 18

my background, that's the reason you have 19

claims adjusters to do that. 11:25 20

MR. BELL: Question. What is your 21

deductible on your insurance? 22

MR. VILLEGAS: I think it's $1,000.23


MR. MATTHEWS: Any other questions? 11:25 25


162

Ms. Lambeth, do you have a question? 1

MS. LAMBETH: Yes, sir. I wanted to make 2

a few comments. 3

MR. MATTHEWS: Go ahead.4

MS. LAMBETH: When he left my home on 11:25 5

January 14th at five o'clock that evening he 6

said we were good to go. We paid him for that 7

job. I had to call him five times on the 15th 8

to get him out there after it bust. I took 9

his word that he was going to come and take 11:25 10

care of the issues with the floors. Today the 11

floors are not the issue. I don't feel like 12

it's his decision to judge the condition of 13

the floor. It's way beyond that. If he would 14

have done his job and pulled the permit and 11:25 15

had it inspected and give us insurance, that's 16

what it's for, he could have prevented all 17

this damage. 18

I didn't see new floors. I've seen a very 19

sick child for months. I have records of 11:26 20

that. I will gladly get phone records just to 21

show that I'm honest, where he's called my 22

phone twice, the first time stating, I'm 23

calling to see how your floors are. He cashed 24

the check the next day.11:26 25


163

Second, Joe Brown's report will have that 1

that bathroom pipe for the hot water tub was 2

not braced or secured and it was leaking, so 3

there's documented proof that did happen. 4

I've provided photos and proof of 11:26 5

everything to show I've been honest from day 6

one. He's caused us major damage to our home. 7

I've asked for no medical compensation or 8

anything. It took from January to August to 9

get here. 11:26 10

I understand it was an emergency. We get 11

water, but I feel he could put us off for four 12

days. He still did the job on the 14th. Why 13

did he wait until the end of March, after 14

repeated Board meetings and citations, to do 11:27 15

the permit and have the job inspected? 16

Again, when he came he said he was coming 17

back the next day to finish the job. He told 18

us the 14th it was good. He did come back the 19

next day because it bust. He admitted he 11:27 20

originally did not glue the pipe in the 21

bedroom wall. There was a question about glue 22

for the rest of the piping, and none of the 23

pipes were clamped or secured or braced and 24

all of that will be in Joe Brown's inspector's 11:27 25


164

report where he failed it. 1

He mentioned nothing about coming back out 2

to insulate our pipes until the day it failed 3

inspection, and at that time I did not feel 4

comfortable having him in my home. 11:27 5

He was warned, do not interfere with 6

insurance helping this family fix their home, 7

and he did and he had no right to do that to 8

us, because his personal opinion, he couldn't 9

come out. There was nothing for him to do. 11:28 10

He can't, you know, he's not going to come out 11

and fix all of our damages. As far as water, 12

he wouldn't have seen the leaking in the wall. 13

So I just wanted to clear that up. He was 14

paid. He said we were good to go the day he 11:28 15

left. The next day he glued it. His helper 16

came over on a bicycle, with a jar of glue, 17

the morning of the 15th because they forgot to 18

glue it. Again, he said you're good to go.19

My washing machine didn't work after he 11:28 20

left. They didn't hook up my water lines 21

correctly to it. He said let me look at that 22

before I go. He went out and had his helper 23

that he brought on the bicycle, hook up my 24

washing machine correctly so it would work 11:28 25




165

before he left. He said I'll be in touch with 1

you in the next few days to see how your 2

floors are doing and see how your baby 3

mattress is doing. He did call. I did 4

answer. He said, I'll see you this 11:28 5

afternoon -- about a week later, he never 6

called or showed up to our home again. I just 7

wanted to correct that. 8


MS. LAMBETH: Yes, sir. 11:29 10

MR. MATTHEWS: Does staff have any? 11

MS. GARRETT: We have nothing further. 12

MR. MATTHEWS: It's the pleasure of the 13

Board. 14

MR. MENEZES: Proceed to the disciplinary. 11:29 15

MS. GARRETT: This is the disciplinary. 16

MR. MATTHEWS: This is the disciplinary. 17

MR. MENEZES: This is the disciplinary. 18

MR. MATTHEWS: Count One. 19

MS. GARRETT: Count One is Section 11:29 20

18-37(D)(8) mismanagement or misconduct 21

causing financial harm to the customer. 22

According to our ordinance, the first 23

violation suggests a fine of $750 to $1500 24

fine and/or probation. 11:29 25


166

MR. MATTHEWS: Recommendation?1

(Motion By Mr. Batchelor.)2

MR. BATCHELOR: Motion to find him guilty. 3

What was the first? 4

MS. GARRETT: The first violation it gives 11:30 5

you a range of $750 to $1,500 fine and/or 6

probation. 7

MR. BATCHELOR: $750 fine, letter of 8

reprimand. Can we do that? Let's do 9

probation.11:30 10

MS. GARRETT: What period of probation? 11

MR. BATCHELOR: One year. 12

MR. MATTHEWS: We have a motion to find 13

him guilty, $750 fine and one year probation. 14

MR. MENEZES: Second. 11:30 15


seconded. Any discussion? Being no 17

discussion, all those in favor, say aye. 18


MR. MATTHEWS: Opposed?11:30 20

(None.) 21

MR. MATTHEWS: The motion passes. 22


MR. MATTHEWS: The second count. 24

MS. GARRETT: Mr. Chairman, the second 11:31 25


167

count is a violation of Section 18-37(15)(c), 1

which is proceeding on any job without 2

obtaining applicable local building permits 3

and/or inspections, Florida Statute Chapter 4

489.129 (1)(b) as amended, job finished 11:31 5

without a permit having been pulled or no 6

permit until caught after job, or late permit 7

during the job, resulting in missed inspection 8

or inspections. The first violation $500 to 9

$1,500 fine. So it's 500 to $1500.11:31 10

MR. MENEZES: When he got the permit was 11

he charged the late fee on it? 12

MS. GARRETT: The two times fee, I 13

believe, was applied. 14

MR. MATTHEWS: But did he pull the permit? 11:31 15

MS. GARRETT: Yes, sir. 16

MR. MATTHEWS: He finally pulled his own 17

permit? 18

MS. GARRETT: In March after Ms. Asplund's 19

repeated requests.11:32 20

MS. ASPLUND: He pulled it. It failed. 21

They rescinded the permit and a new plumber 22

pulled a new permit to do the repairs and that 23

inspection passed. 24

MR. MATTHEWS: But he paid two times fee? 11:32 25


168

MS. ASPLUND: I'm sure he did. Let me 1

just check here in my notes really quick. 2

Yes, two times fee. It was put into Acella on 3

3/6/2014. 4

MR. MATTHEWS: Recommendation? Can 11:32 5

anybody make a recommendation? 6

MR. SCHWARTZ: I have a question. Doesn't 7

that parallel the first one we just did? 8

MR. MATTHEWS: This is having to do with 9

permits. The first one had to do with 11:32 10

workmanship. 11

MS. GARRETT: The first one was misconduct 12

causing financial harm, mismanagement or 13

misconduct causing financial harm. 14

The second one is his failure to pull a 11:32 15

permit until after the job was finished or 16

having been caught, and failing to get 17

inspections. 18

MR. SCHWARTZ: Okay. Because my paperwork 19

showed Count One proceeding on any job without 11:33 20

applicable building permit, and Count Two, 21

mismanagement, and that's what I was saying it 22

was for, mismanagement. 23

MR. MATTHEWS: She was reading it. 24

MS. GARRETT: It was inverted. 11:33 25




169

MR. MATTHEWS: We're into failure to 1

obtain a permit properly, basically. 2

MR. MAGEE: Motion of guilty. 3

MR. MATTHEWS: Motion of guilty? Fine? 4

Five hundred dollars.11:33 5

MS. GARRETT: Five hundred to 1500 is what 6

the ordinance range -- 7

MR. MATTHEWS: Permits. 8

MR. MAGEE: I make a motion of $1,500. 9

MR. MATTHEWS: A motion has been made. Is 11:33 10

there a second? Do we have a second. 11

MR. SCHWARTZ: I'll second it. 12


seconded to find guilty. 14

MR. SCHWARTZ: Discussion. 11:33 15

MR. MATTHEWS: Just a minute. Find guilty 16

and a fine of $1,500. Now discussion. 17

MR. SCHWARTZ: Discussion on it. I think 18

somewhere we need to have restitution charges 19

for the leak. 11:34 20

MS. GARRETT: That's coming as the next 21

motion. 22

MR. MATTHEWS: That will be the next one. 23

MR. SCHWARTZ: Okay. Then I'll shut up. 24

MR. MATTHEWS: Anymore discussion? All 11:34 25


170

those in favor, say aye.1


MR. MATTHEWS: Opposed?3

(None.)4

MR. MATTHEWS: The motion passes. 11:34 5


MR. MATTHEWS: The next one. 7

MS. GARRETT: Mr. Chairman, at this time 8

the Complainant/Homeowner has requested 9

restitution. She has given us two figures. 11:34 10

One figure, $4,649.63, would include the price 11

she paid for them to take out the tub and also 12

for them to take out and assess for mold.13

She paid Mr. Villegas $1,100, which that 14

would be a reimbursement. I believe she said 11:35 15

she paid the other contractor $1,050 and then 16

she had a $300 bill for duct work that she had 17

repaired. 18

This does not include what the mold 19

remediator might have to do after he comes out 11:35 20

and pays the 1,656 -- I mean after she pays 21

him the 1,656. He will come out and remove 22

the tub, as she told y'all, and do whatever it 23

is he needs to do.24

MR. MATTHEWS: He'll remove the mold. 11:35 25


171

MS. GARRETT: Right. So we don't know. 1

That fee is yet to be determined on what that 2

would cost. 3

MR. MATTHEWS: We can make that part of 4

the motion, subject to. 11:35 5

MS. GARRETT: You could retain 6

jurisdiction over that matter, correct? 7


MS. GARRETT: The amount she's asking for 9

that would allow them to get to that stage for 11:35 10

the mold determination is $4,649.63.11

MR. MATTHEWS: Do we have a motion? 12

MR. BELL: I've got a question, if I can. 13

If there is insurance received at the end of 14

the day to cover those costs, how does that 11:36 15

play into the restitution? 16

MS. GARRETT: I believe this is what's 17

left over after insurance. This is after. 18

This is what insurance hasn't paid. Mold was 19

not a part of the coverage, so this is the 11:36 20

financial harm that she has suffered after the 21

insurance company has come in and taken care 22

of their policy limits. 23

MR. MATTHEWS: Do we have a motion? 24

MR. MENEZES: I make a motion for 11:36 25


172

restitution of $4,649.63.1

MS. GARRETT: You said $4,649? 2

MR. MENEZES: Isn't that what you said? 3

MS. GARRETT: I thought you said 29. 4

MR. MENEZES: 49. 11:36 5

MS. GARRETT: I'm sorry. 6

MR. MATTHEWS: And are you going to add 7

the condition that we retain jurisdiction over 8

any future indebtedness -- 9

MR. MENEZES: Yes, sir. 11:37 10

MR. MATTHEWS: -- associated with this 11

claim, not future indebtedness, but associated 12

with this claim. 13


MR. MATTHEWS: A motion has been made and 11:37 15

seconded. Any discussion? 16

MR. SCHWARTZ: One, not to really cloud 17

the issue, but if she proceeds with mediation 18

with the insurance and is successful with 19

that, will we readdress this amount, because 11:37 20

that would not be fair to him? 21

MR. MATTHEWS: That could come up -- we're 22

retaining jurisdiction. We could bring that 23

up at that time. We don't have to do it now. 24

MR. SCHWARTZ: Not that she indicated that 11:37 25




173

but certainly it would not be fair to the 1

contractor to -- 2

MR. MATTHEWS: I think she understands 3

that, too. Since we're holding jurisdiction 4

for any future indebtedness, we can address 11:37 5

that at that time. 6

MR. SCHWARTZ: Okay. 7

MR. MATTHEWS: No more discussion? All 8

those in favor? 9

(Board members vote.) 11:38 10

MR. MAGEE: Opposed?11

(None.) 12

MR. MATTHEWS: No opposed. The motion 13

passes. 14

(Motion passed unanimously.) 11:38 15

MS. GARRETT: Mr. Chairman, what time 16

frame are y'all going to give the Contractor 17

to render that restitution payment to the 18

homeowner? 19

MR. WHITE: Thirty days.11:38 20

MR. MATTHEWS: I've had a suggestion of 21

30 days. 22

MR. MAGEE: Thirty days? Yeah, that's 23

what my question was going to be, what terms, 24

but 30 days is appropriate. 11:38 25


174

MS. GARRETT: That's the standard time the 1

Board does. 2

MR. MAGEE: That also stands for the 3

fines, as well. 4


MS. GARRETT: So 30 days for a complete 6

payment of all fines. 7

MR. MATTHEWS: All fines and restitution. 8

MS. GARRETT: And restitution. And if 9

that fails to occur, then Mr. Villegas will be 11:38 10

summoned back before the Board. 11

MR. MATTHEWS: For disciplinary actions. 12

MS. SMITH: You're retaining jurisdiction 13

to address the restitution. Are you placing a 14

time payment on her ability to make claims for 11:39 15

restitution? What period of time are you 16

reserving jurisdiction? 17

MR. MATTHEWS: I think we should reserve 18

jurisdiction for at least six months. 19

MS. GARRETT: It was regarding the 11:39 20

mediation, so... 21

MR. MATTHEWS: If she goes to mediation 22

during this period of time and something 23

happens -- and you also have the separate 24

issue of the mold, but... 11:39 25


175

MS. SMITH: That's fine. I was just 1

asking. 2

MR. MATTHEWS: Six months is good for 3

retention. 4

MR. MAGEE: Well, one thing, though, with 11:39 5

the contractor going to do the work on the 6

mold removal, they're not going to wait six 7

months for payment I'm sure. 8

MR. MATTHEWS: But that's to give them 9

time enough to do what they've got to do and 11:39 10

come up with other things. Six months should 11

be -- knowing insurance companies, six months 12

is good.13

MS. GARRETT: I'm sure that Ms. Lambeth, 14

as soon as she finds out the procedure for 11:40 15

mediation and she will keep Ms. Asplund 16

advised, who will keep me advised. If we need 17

to come back before you again, we'll notice 18

Mr. Villegas.19

MR. MATTHEWS: She will probably, going 11:40 20

into mediation, need the inspector, the 21

investigator to come out and be a part of the 22

mediation, be your witness, in other words. 23

MS. GARRETT: Mr. Chairman, that's all we 24

have on this matter. I will prepare a final 11:40 25


176

order and it will be provided to both parties 1

after Ms. Smith's review and we'll proceed 2

from there. 3

MR. MATTHEWS: All right. 4

Do you have a Status Report? 11:40 5

MS. GARRETT: That concludes that matter. 6

MR. MATTHEWS: Okay. Old Business. 7

MS. GARRETT: We have the second complaint 8

for Mr. Villegas. 9

MR. MATTHEWS: That's right. We do have 11:41 10

that other. Sorry. 11

(Item 9-B.)12

MS. GARRETT: Mr. Chairman, the second 13

complaint, which is Complaint Number 140200003 14

is Escambia County Contractor Licensing versus 11:41 15

Antonio Villegas. It's eight counts of 16

failure to carry general liability insurance. 17

As Ms. Asplund mentioned in the prior hearing, 18

this case was discovered because of the 19

Lambeth case. 11:41 20

If you will recall during the show cause 21

hearing we brought up that Mr. Villegas failed 22

to possess general liability insurance 23

coverage July 23rd, 2013 through August 6th, 24

2013, during that time he pulled eight 11:41 25




177

permits, alleging to Building Inspections that 1

he had the correct and proper insurance 2

coverage. 3

At the show cause hearing the Board asked 4

that the insurance adjuster or insurance agent 11:42 5

or broker be contacted and to obtain evidence 6

as to what had transpired and also required 7

Mr. Villegas to produce cancelled checks for 8

payments to the insurance company. 9

As Board Secretary I wrote Mr. Villegas 11:42 10

and asked, you know, reminded him of his 11

obligation to provide that and soon thereafter 12

he spoke with Ms. Asplund, who he informed 13

that he did not have the checks, that his wife 14

had apparently -- or someone had apparently 11:42 15

destroyed the checks, so he had no cancelled 16

checks. 17

We obtained from Ms. Pulos sufficient 18

information and explanation that what happens 19

is when he takes out an insurance policy 11:43 20

through Pulos Insurance Company, that policy 21

is bought by another company and they pay her 22

in full for the premium, and then he makes 23

monthly payments to that company. And what 24

happened, and we have the backup and it's in 11:43 25


178

your backup, is that at some point he said he 1

stopped making his monthly payments to that 2

insurance company that was actually holding 3

his policy, which caused his insurance to 4

lapse. He did not go back and obtain new 11:43 5

insurance until October 14th, 2013. And we 6

verified just last week that it is paid up 7

through October 2014. It's paid in full. 8

But for that time period he came in, he 9

signed his permit applications, he knew that 11:43 10

he had no general liability insurance by 11

virtue of not paying the premium and still 12

obtained eight permits, which is in violation 13

of Escambia County Ordinance and Florida 14

Statute 489. 11:44 15

MR. MATTHEWS: Mr. Villegas. 16

MR. VILLEGAS: I don't recall telling 17

Ms. Asplund that I didn't have any checks. 18

Here I have carbon copies of checks written to 19

Pulos and Associates for insurance. I have 11:44 20

the month of May, the month of June, and 21

July's payment. 22

Ms. Pulos, and I've been dealing with her 23

for quite sometime now, and I've written 24

checks to her and it's sat on her desk for 11:44 25


179

weeks. I have to go by her office just to 1

remind her, hey, you know, why hasn't this 2

been submitted. If you've ever been to her 3

office, she's got paperwork all on her desk 4

and she's constantly losing receipts, checks 11:45 5

and so forth. 6

Again, I do have carbon copies of payments 7

to the insurance company, if you guys would 8

like to take a look at them. I did not 9

intentionally not pay the insurance policy. 11:45 10

She sat on that July bill and I had no idea 11

that it wasn't submitted until I get a pink 12

slip in the mail from the insurance company 13

saying I was cancelled. 14

MS. GARRETT: Mr. Chairman, Ms. Pulos's 11:45 15

statement is in your backup where she informed 16

Ms. Asplund that -- she came here and she met 17

with Ms. Asplund and provided her historical 18

information. She had written a commercial 19

general liability policy or written commercial 11:45 20

general liability policies for Mr. Villegas 21

with North Point Insurance Company of 22

Jacksonville for a number of years. In lieu 23

of making a full one-time payment to North 24

Point, Mr. Villegas opted to use Amelia 11:46 25


180

Underwriters to, one, make payment to them to 1

make payment in full to North Point Insurance 2

on his behalf, and, two, he agreed to monthly 3

premium payments to Amelia as repayment for 4

financing the full insurance premium to North 11:46 5

Point. 6

A copy of the cancellation notice was 7

included in the documentation that she gave 8

us. It was mailed from Amelia Underwriters to 9

Rough Plumbing and cc'd to Ms. Pulos, 11:46 10

indicating nonpayment of premium and the 11

notice was sent by certified mail but we don't 12

have proof of that. 13

I can tell you as Board secretary between 14

these two cases all the certified letters that 11:46 15

we have sent Mr. Villegas, most of them are 16

unsigned and unpicked up. I have two letters 17

that he picked up. It was to the point where 18

I was having to have the investigators go out 19

and post an extra copy of the complete 11:47 20

packages on his door and take a picture of it 21

because we were not getting any 22

acknowledgement. 23

We did ask for those cancelled checks way 24

back whenever this came before the Board back, 11:47 25




181

I think, initially in March and then I sent 1

him a letter probably toward the end of March 2

reminding him he had a duty or an obligation 3

to respond to the Board's request. And when 4

Ms. Asplund spoke to him -- I don't know where 11:47 5

she's at right now -- she can talk to you 6

further about that. I wouldn't have been 7

rambling if I had known she was sitting behind 8

me. 9

MR. SCHWARTZ: Question. Has anyone 11:47 10

spoken to Ms. Pulos? Just taking the side 11

that Mr. Villegas paid his premium on time and 12

she sat on that check, there would never be a 13

cancelled check to produce. Has anyone 14

questioned her? It seems rather unethical or 11:48 15

lack of business on the part of an insurance 16

agent not to pay, and I'm sure there's 17

probably some stiff fines involved in that, 18

but anyway, I just need to have some 19

clarification on that. 11:48 20

(Testimony by Debra Asplund.)21

MS. ASPLUND: I can speak to that. 22

Ms. Pulos doesn't accept any checks. They 23

just accepted full payment. Mr. Villegas 24

worked with another company that paid the full 11:48 25


182

premium on his behalf, and then he made 1

monthly payments to them. No money ever went 2

from Mr. Villegas to Pulos. It went to 3

Amelia, which was sort of an underwriter, like 4

a finance company, in effect. That was what 11:48 5

she gave me and she gave me the documentation 6

that explained that. She never got checks 7

from Mr. Villegas, herself. 8

MR. SCHWARTZ: So the checks would have 9

been made to this second party. 11:48 10

MS. ASPLUND: The finance company, Amelia 11

Finance. So what happens is he comes in to 12

renew his policy. Amelia makes the payment in 13

full on the policy, which was North Point 14

Insurance. So Pulos has a year's payment on a 11:49 15

year's insurance policy in her records. Well, 16

somewhere in there Amelia sends those payment 17

notices to Mr. Villegas and he makes those 18

monthly payments to them. She wouldn't even 19

know about that until she would get a 11:49 20

cancellation notice. She doesn't receive the 21

checks herself, according to her.22

She came to one of these meetings. I 23

don't remember if we were cancelled. I don't 24

remember what happened in that. She came here 11:49 25


183

to speak before the Board and then she came 1

again in advance and gave me all the 2

information. I spoke to her the other day to 3

ask her was his insurance currently in effect 4

right now, and she asked if she needed to come 11:49 5

to the Board. I asked Sue Garrett and she 6

said she didn't think so, thought that we had 7

enough documentation. 8

He had to have received those. When she 9

gave me the information, the cancellation 11:50 10

notices were part of what was in there, and 11

the reinstitute or something like, 12

reinstatement was also in there. So that is 13

how the first case with the Lambeths and this 14

all came to be was that he has insurance 11:50 15

basically every year, January 7th to 16

January 7th, and in our computers it said 17

January 7th. When this happened to the 18

Lambeths on the 14th, I'm like, he doesn't 19

have insurance. And then only after some 11:50 20

amount of time when I was finally able to get 21

ahold of him, and he wasn't too forthcoming in 22

responding to me, he said, no, I have 23

insurance. So I called the insurance agency 24

and she said, sure, from October to October. 11:50 25


184

I'm like well, how did you get from 1

January 7th to -- you know, how did that 2

happen? And then she explained to me about 3

the lapse in the middle of last summer. I 4

looked it up. There's eight addresses that he 11:50 5

has pulled permits for and gotten inspections, 6

all which passed, in that time when he knew he 7

didn't have insurance. 8

MR. SCHWARTZ: Do you have an answer to 9

this question: Who does he write his check 11:51 10

to, Pulos or the finance company? 11

MR. VILLEGAS: I do both. I've got carbon 12

copies where I've written checks to Pulos and 13

Associates. I've got checks where I've 14

written and gave her for Amelia Finance, which 11:51 15

is a finance company. 16

MR. MATTHEWS: I have a question. You 17

needed to write checks for February, March, 18

April, May, June, July, August and September. 19

Do you have checks? Do you have those checks? 11:51 20

Did you write them on a monthly basis? 21

MR. VILLEGAS: Yes. Well, I have carbon 22

copies of last year's March and April.23

MR. MATTHEWS: But that's just two.24

MR. VILLEGAS: Actually, it's May, June 11:51 25




185

and July. Now, prior to that, yes, I can show 1

carbon copies of policy paid.2

MS. ASPLUND: How about after that? 3

MR. VILLEGAS: After that, I assumed July 4

was okay, so I didn't know I had a 11:52 5

cancellation coming my way and once I 6

determined that and found out, then I went and 7

had to resubmit.8

MS. ASPLUND: I'm sorry. He didn't have 9

from July 7th until October 10th.11:52 10

MR. MATTHEWS: That's what I'm saying. 11

You don't have July, August and September.12

MR. VILLEGAS: I've got July 1st carbon 13

copy paid to Amelia Finance. 14

MS. ASPLUND: And the final thing I would 11:52 15

like to say is that I was not able -- 16

Mr. Villegas wasn't really forthcoming when I 17

would phone, get phone calls back. I mean, 18

occasionally we did speak and then we began to 19

speak a little bit more, but he was out here 11:52 20

getting a permit one day and I said, can I get 21

copies of those checks, copies of those, any 22

kind of proof of the payment you made checks? 23

And he told me, oh, he found out that his wife 24

had gotten rid of all that stuff and he didn't 11:52 25


186

have that to give me. I put that in my notes.1

MR. VILLEGAS: I had to find them again 2

and I did. I have, again, carbon copies, May, 3

June and July. No August because I assumed 4

that it was -- you know, trying to find out 11:53 5

why wasn't it paid. But clearly, I wrote the 6

check to the company. 7

MR. MAGEE: Which company? 8

MR. VILLEGAS: Amelia Finance. 9

MS. GARRETT: Mr. Chairman, if I might, 11:53 10

Ms. Pulos has also provided proof that Amelia 11

Finance Company mailed a refund check to 12

Mr. Villegas in the amount of $30.49 on August 13

23rd, 2013, as his policy had cancelled. 14

MR. SCHWARTZ: That was for cancellation 11:53 15

of the policy? 16

MR. MAGEE: Was it cashed? 17

MS. GARRETT: I don't know. 18

MS. ASPLUND: I didn't think to ask that 19

question. I did not think to ask that 11:53 20

question. 21

MR. MATTHEWS: It doesn't matter. 22

MS. GARRETT: She said, you know, like I 23

said, when they write a policy the customer 24

has a choice of paying in full or paying a 11:54 25


187

down payment and financing the balance with 1

Amelia Premium Finance. If the payments are 2

not made monthly, Amelia Premium Finance sends 3

a cancellation to the insurance company as 4

well as to the insured. 11:54 5

MR. MATTHEWS: When was that cancellation 6

sent? 7

MS. GARRETT: It says it was sent 8

certified mail on July 12th, 2013. 9

MR. MATTHEWS: So in effect, he would not 11:54 10

have had insurance from July, the latter part 11

of July, August and September, until he got 12

the new policy in October, so for three 13

months. That's when he pulled the permits. 14

MS. ASPLUND: He pulled them during that 11:54 15

time. Seven addresses or eight addresses, 16

excuse me, 117 Reed, 102 Astor, 2 Rubia, 1136 17

Lakewood, 6600 White Oak, 204 Marine, 1420 18

Wilson and 1419 Wilson. I have those permits 19

in there. I can get you the dates all those 11:55 20

were pulled. 21

MR. MATTHEWS: I'm just trying to make 22

sure that we've got that block of time and 23

that's when the permits were pulled when he 24

did not have insurance. According to the 11:55 25


188

payment, his normal policy ended in January.1

MS. ASPLUND: Right. 2

MR. MATTHEWS: He did have February, 3

March, April, May and June because he says he 4

has the cancelled checks showing where he 11:55 5

paid. He didn't get a cancellation notice 6

until July. 7

MS. ASPLUND: Right. These permits, one 8

was pulled on -- now, these are all 2013 and 9

I'm going to read them backwards because of 11:55 10

the way they come in the computer, but he 11

pulled a plumbing permit on October 1st, 12

September 23rd, August 27th -- August 22nd, 13

August 15th, August 12th, August 8th, and 14

July 30th. 11:56 15

MR. MATTHEWS: Well, my point is they were 16

within that block of time when he did not have 17

insurance.18

MS. ASPLUND: That's right. And the 19

reason that he was able to pull those permits 11:56 20

is because our computer still said January to 21

January, so when he pulled them we didn't 22

know. Pulos should have informed us. He 23

should have informed us. We can't know. We 24

don't get insurance cancellation policies. So 11:56 25




189

what we do is every year at the renewal we get 1

an Accord statement that says he's got it for 2

this year and put it in the computer and it 3

stays there, and for that whole year he's 4

allowed to pull permits. But because he 11:56 5

allowed it to lapse and our computer still 6

said -- we were not informed. So he was able 7

to pull these permits, where normally he 8

wouldn't be able to. You can never pull a 9

permit if you don't have your general 11:56 10

liability. 11

So there was not a forthcoming situation 12

with that. Now, most of those happened in 13

August. By then, he had his cancellation 14

notice. 11:57 15

MS. GARRETT: Additionally, Mr. Chairman, 16

they do have proof that it was sent by 17

certified mail but it was unclaimed. If he 18

had signed for his mail, he would have gotten 19

the actual notice from the company. 11:57 20

MR. MATTHEWS: Which he did get in July.21

MS. GARRETT: He got that in July. It 22

went to one 12 Carrier Place. 23

MR. MATTHEWS: That's all right. You've 24

satisfied my curiosity about the actual dates. 11:57 25


190

MR. VILLEGAS: But the check was written. 1

Again, July 1st should have covered the month 2

of July. 3

MR. MATTHEWS: But all these permits were 4

pulled in August, September and October. 11:57 5

MS. ASPLUND: One was pulled on 7/30, one 6

out of the eight.7

MR. MATTHEWS: But the cancellation took 8

effect the 12th of July. 9

MS. GARRETT: Well, it took effect the 11:57 10

23rd of July. 11

MR. VILLEGAS: The payment was made 12

July 1st. That should have covered the entire 13

month, and that's what I assumed when I paid 14

by check. 11:58 15

MR. MATTHEWS: We'll give you the benefit 16

of the doubt that one permit was probably 17

okay. The other seven weren't. 18

MR. MAGEE: My only question would be was 19

the insurance already cancelled when he sent 11:58 20

the check, so it had no value anyway? 21

MS. GARRETT: That's a possibility because 22

they showed no coverage in July. 23

MS. ASPLUND: The cancellation was 24

July 23rd.11:58 25


191

MR. MAGEE: That's probably one of the 1

ones that went to Ms. Pulos. 2

MR. MATTHEWS: My point is even if he had 3

insurance in July that only affects one 4

permit. 11:58 5

MS. ASPLUND: Yes, it does. And they sent 6

him a $30 refund check. That probably -- my 7

guess is it covered from July 23rd to 8

July 30th. I don't know how those payments 9

are made. Maybe they're made like you're 11:58 10

paying -- maybe you pay on July 1st and you 11

think it's covering forward and maybe it's 12

covering back. I don't really know how those 13

work, but at some point the cancellation was 14

7/23. 11:58 15

MR. MATTHEWS: It still does not relieve 16

him of the responsibility of pulling six of 17

seven permits without insurance. 18

MR. VILLEGAS: But if I'm paying Pulos and 19

Associates per month and she's not sending the 11:59 20

payment off to the finance company, that's not 21

my fault. I mean, her job as an agent is to 22

take those payments and make sure the 23

insurance -- 24

MR. MATTHEWS: According to your own 11:59 25


192

statement you were making payments to Amelia 1

Insurance. 2

MR. VILLEGAS: Pulos and Associates. I 3

take the check to her and then from that point 4

she takes it and do whatever she do as an 11:59 5

agent. 6

MS. GARRETT: Ms. Pulos supplied backup or 7

proof that he was covered for the months that 8

he stated that he wrote a check, but for the 9

months subsequent to July -- 11:59 10

MR. MATTHEWS: August, September, October. 11

MS. GARRETT: October to October, there 12

are no checks delivered to anybody, no 13

cancelled checks that can be provided.14

MS. SMITH: Mr. Villegas, you indicated 12:00 15

that you got notice of cancellation in July, 16

correct? That's what you testified to 17

earlier. Am I mistaken? 18

MR. VILLEGAS: I don't recall. I don't 19

have that in front of me.12:00 20

MS. SMITH: At some point you knew you 21

didn't have insurance. 22

MR. VILLEGAS: I noticed that the 23

following month, in August. 24

MS. SMITH: You noticed that in August. 12:00 25




193

MR. VILLEGAS: I got a cancellation. 1

MS. SMITH: At what point in August? 2

MR. VILLEGAS: Probably mid August and 3

then I approached Pulos to find out why. 4

MS. SMITH: So then, therefore, because 12:00 5

you were aware at least as far as mid August 6

that you did not have insurance, do you 7

dispute then that you pulled permits 8

August 22nd, August 27th, September 23rd, and 9

October 10th knowing you did not have 12:00 10

insurance? 11

MR. VILLEGAS: Yes, I did, but with the 12

assumption that she would fix the problem. 13

She had the check and she failed to submit it 14

to the company, to the finance company. Now, 12:00 15

I thought everything was taken care of and I 16

paid her. Maybe she will fix the problem.17

MS. SMITH: You were hoping that she would 18

fix the problem. 19

MR. VILLEGAS: Exactly. 12:01 20

MS. SMITH: But at the time you pulled the 21

permit you knew that the insurance had lapsed, 22

correct? 23

MR. VILLEGAS: I really don't know. I 24

just know that she had the check and I was 12:01 25


194

hoping that she would fix the issue, but 1

evidently she didn't. I did not intentionally 2

not pay the insurance policy.3

MS. ASPLUND: I'm sorry we didn't have her 4

come here, because we felt like she had given 12:01 5

us sufficient information. She tells me she 6

never really receives checks. They just go to 7

Amelia. 8

MR. VILLEGAS: I have several checks here 9

with her name on it. 12:01 10

MS. SMITH: Mr. Chairman, for purposes of 11

making a determination on this one there seems 12

to be a lot of hearsay and it would be my 13

recommendation that you hear -- before you can 14

determine whether he knew or didn't know, 12:01 15

since he's not acknowledging it, it may be 16

pertinent to have this individual here to 17

determine what went on here, rather than get 18

based on hearsay. 19


MR. BELL: I've got a question kind of in 21

that same vein. Have you contacted your bank 22

to get a copy of those cancelled checks versus 23

just your ledger? 24

MR. VILLEGAS: The July payment there 12:02 25


195

wasn't a cancelled check. It never made it to 1

where it had to go. Now, previously, yes. 2

MR. BELL: Where were those checks that 3

were made out to -- are they to Pulos?4

MR. VILLEGAS: It was made out to the 12:02 5

finance company. 6

MR. MATTHEWS: Amelia. 7

MR. VILLEGAS: Amelia Finances. But it 8

sat -- again, she's done this in the past and 9

I know several people have went through the 12:02 10

same situation where they wrote checks to her 11

and she sat on them. As a matter of fact, 12

people have paid fines because of what she's 13

done.14

MS. SMITH: Why didn't you change 12:02 15

insurance companies?16

MR. VILLEGAS: She is the only one that, 17

you know, the policy was correct. And I had 18

no problems with her previously, other than a 19

homeowners insurance policy where she sat on a 12:03 20

$2,000 check. 21

MR. MAGEE: On those checks you were 22

writing, whenever you financed that insurance 23

with her initially, y'all agreed that you 24

would make the payments to Amelia? 12:03 25


196

MR. VILLEGAS: Uh-huh. 1

MR. MAGEE: Now, if you're making the 2

payments to Amelia, why did you change and 3

start mailing the checks to Ms. Pulos whenever 4

you had the contract with Amelia to finance 12:03 5

your insurance? You were making payments to 6

them, according to your statement, and then 7

all of a sudden you quit making them to them 8

and started mailing them to Ms. Pulos. Why 9

would you change if you weren't notified by 12:03 10

letter or some means to go back to start 11

paying her instead of paying the finance 12

company you had the contract with? 13

MR. VILLEGAS: Well, it's vice versa. I 14

used to take, physically take the checks to 12:03 15

her office once a month and when I started 16

noticing that she was having a serious delay 17

in sending them off, that's when I started to 18

pay Amelia Finances directly to bypass her.19

MR. MAGEE: Did you make the check out, 12:04 20

when you took them to her office, did you make 21

the check out to Ms. Pulos or to Amelia? 22

MR. VILLEGAS: Amelia Finance. And I also 23

made checks out to her. 24

MR. MAGEE: Why did you waste your time 12:04 25




197

going to her office whenever you could have 1

just mailed it with a stamp to Amelia? You 2

were paying them before. When you started the 3

contract with them, you said you were paying 4

them, so why did you all of sudden decide 12:04 5

Ms. Pulos has a bad memory so I'm going to 6

give her the check? 7

MR. VILLEGAS: I used to pay her directly.8

MR. MAGEE: You weren't paying her 9

directly because you were making the checks 12:04 10

out to Amelia Finance, so you were giving her 11

your responsibility to pay your debt. 12



MR. SCHWARTZ: I think we need to see 12:04 15

copies of the check and look at the date the 16

check was written and the date the check was 17

cashed, and that will tell pretty simply 18

whether if someone sat on that check for any 19

length of time or that was not the case. 12:05 20

MR. MATTHEWS: We can delay this, postpone 21

this until the next, and require the checks. 22

MS. GARRETT: Next week? 23

MR. MATTHEWS: Well, we need -- we're 24

going to need a little bit longer than that. 12:05 25


198

MS. GARRETT: Well, we requested over 1

three months ago, the cancelled check, so this 2

is not news to Mr. Villegas that he needed to 3

produce those, and as Ms. Asplund testified, 4

he told her what his wife had done with them. 12:05 5

MR. MATTHEWS: The bank can get them, if 6

they were written and they were cashed. 7

MS. GARRETT: We understood that at the 8

time we kept asking him for them. 9

MR. MAGEE: Well, if we're going to rehear 12:05 10

this we need to give him the list officially 11

of everything y'all asked for so that all that 12

will be here at the next meeting, and it won't 13

be because it wasn't presented, because if he 14

don't present it all, then we don't need to 12:05 15

have -- 16

MR. MATTHEWS: Here's my concern, ladies 17

and gentlemen. The last check written was in 18

July. If, assuming that it was cashed, he had 19

insurance in July, but he was given a 12:06 20

cancellation notice in July, which means in 21

August he did not have insurance, in September 22

he did not have insurance, and the beginning 23

of October he did not have insurance. 24

MR. MAGEE: Well, he stated that -- okay. 12:06 25


199

MR. MATTHEWS: That's three months that he 1

was pulling permits without insurance. It has 2

nothing to do with whether he paid Ms. Pulos 3

or Amelia. He hadn't paid anybody. 4

MR. MAGEE: Well, he stated that he found 12:06 5

out the 15th, mid August that his insurance 6

was cancelled anyway.7

MR. MATTHEWS: He was given a cancellation 8

notice effective by the insurance company. 9

MS. GARRETT: I have a copy of his 12:06 10

cancellation notice that shows that his 11

payment due date -- 12

MR. MAGEE: If he didn't accept the letter 13

sent certified, so he found out from some 14

other means. 12:07 15

MS. GARRETT: His payment was due on 16

July 7th, 2013, and when it wasn't paid, they 17

sent him a cancellation notice -- 18

MR. MATTHEWS: Fifteen days. 19

MS. GARRETT -- Informing him that it was 12:07 20

cancelled at midnight on July 22nd.21

MR. VILLEGAS: I have a check for 22

July 1st, 2013. 23

MR. MATTHEWS: But was it cancelled or was 24

it cashed?12:07 25


200

MR. VILLEGAS: I'm assuming that it sat on 1

her desk for 30 days. 2

MR. MATTHEWS: Who was the check made out 3

to? 4

MR. VILLEGAS: Amelia Finances. 12:07 5

MR. MATTHEWS: That's not her problem. 6

MS. GARRETT: You don't have anything in 7

your bank statement that showed that check had 8

cleared the bank? I mean, it wasn't a concern 9

to you for a year now that that check is still 12:07 10

outstanding? 11

MR. VILLEGAS: No, I figured I had carbon 12

copies stating that that particular payment 13

was made. 14

MR. MAGEE: Well, a carbon copy doesn't 12:07 15

show it was paid. That means you wrote 16

something on the carbon copy. Whether you 17

mailed the check or not it's not guaranteed by 18

the carbon copy. The bank has the copy that 19

you need. 12:08 20

MR. VILLEGAS: I'll get those copies.21

MS. ASPLUND: Front and back. 22

MS. GARRETT: What's the pleasure of the 23

Board? Staff has nothing else.24

MR. BATCHELOR: I make a motion to go to 12:08 25




201

disciplinary hearing. 1

MS. GARRETT: This is the disciplinary. 2

We can continue it. 3

MR. MATTHEWS: To give him a chance to get 4

the checks? 12:08 5

MR. BATCHELOR: I thought this was show 6

cause. 7

MS. GARRETT: No, sir, this is the actual 8

disciplinary. 9

MR. MATTHEWS: I think we need to see the 12:08 10

cancelled checks.11

(Motion by Mr. Magee.) 12

MR. MAGEE: I make a motion we continue it 13

to the next meeting and get all this 14

information. 12:08 15

MS. GARRETT: You mean the next meeting, 16

which is next Wednesday? 17

MR. MATTHEWS: The bank can get those. 18

They're already in the system. 19

MR. MAGEE: Well, he's already been asked 12:08 20

for them so he should have them anyway.21

MR. MATTHEWS: The bank can provide those 22

cancelled check or images of those cancelled 23

checks with a request. All he's got to do is 24

ask them.12:08 25


202

MS. ASPLUND: And can we require front and 1

back so we see who signed front and back? 2

MR. MATTHEWS: Yes. That's what they 3

usually give you. 4

MS. GARRETT: And also it's very difficult 12:09 5

to get Mr. Villegas to sign a certified letter 6

to send him notice of the hearing being 7

continued, so I just want to make note that he 8

is present and hears that it will be continued 9

until August 6th. 12:09 10

MR. MATTHEWS: On August the 6th. 11

MR. VILLEGAS: I spend a lot of time out 12

of town so, you know, I tell my children or 13

whoever is at home, you know, don't sign 14

anything. 12:09 15

MR. MATTHEWS: But you're here now. You 16

will be here August 6th for continuation of 17

this disciplinary hearing and we're asking you 18

to provide us with copies of those cancelled 19

checks. 12:09 20

MR. MAGEE: Was there anything else we 21

needed? 22

MS. GARRETT: We need them before the 6th 23

so that we can include them in the backup, so 24

if we could get them. 12:09 25


203

MR. MATTHEWS: Yes, just tell him. 1

MS. GARRETT: We need them before the 6th, 2

if we could have them August 1st or, you know, 3

at least by Monday, a week from Monday. The 4

agenda will go out this Friday, but I can 12:10 5

always do it as an addendum. 6

MR. MATTHEWS: I think we also need to 7

request Ms. Pulos to come in.8

MS. ASPLUND: She's willing to do so. 9

MR. MATTHEWS: That's it. 12:10 10

MS. GARRETT: These checks will cover from 11

October 2012 -- 12

MR. MATTHEWS: Every check he wrote. 13

MS. GARRETT -- through 2013. 14

MR. MATTHEWS: I don't think we need the 12:10 15

checks from 2012. 16

MS. GARRETT: Well, the policy is for a 17

year. 18

MR. MATTHEWS: We need to know the checks, 19

definitely the checks from January until the 12:10 20

last check was written -- and not written, but 21

cashed. 22

MS. GARRETT: To either Amelia or Pulos. 23

MR. MATTHEWS: Any check that he wrote to 24

pay for insurance. 12:10 25


204

MS. GARRETT: For Rough Plumbing. 1


MR. VILLEGAS: And that July bill it 3

probably won't be cashed because she sat on 4

it, but I'll try to provide -- 12:10 5

MR. MATTHEWS: You don't know that yet. 6

MR. VILLEGAS: I'll provide that. 7

MR. MATTHEWS: We'll find that out then. 8

Okay. Now then your Status Report. 9

MS. GARRETT: Give me just one second. 12:11 10

Under the Board Secretary Status Report I 11

just wanted to -- since we haven't had our 12

regular meetings in a regular fashion, the 13

DBPR License Issuance Activity Report has been 14

provided on a regular basis, as required by 12:11 15

the statute. 16

I just wanted to inform the Board that the 17

Board of County Commissioners did affirm the 18

rules and procedures for the Contractor 19

Competency Board at their regular meeting on 12:11 20

April 29, 2014. 21

And the unlicensed contractor ordinance 22

was codified by the Board of County 23

Commissioners at their regular meeting on 24

July 24th, 2014, which allows or puts us in 12:11 25




205

conformity with state statutes and took us off 1

of that tiered structure of $50 first offense, 2

$100 second offense, and it gives the 3

investigators, depending on how egregious the 4

unlicensed activity is, they can charge up to 12:12 5

$2,000 max. And then it comes to the Board 6

and y'all have the ability up to $2,500. You 7

know, there's other factors that go into it 8

and I will provide the members with a copy of 9

it as soon as I get the signed copy back.12:12 10

That concludes my report. 11

MR. MATTHEWS: Old Business. 12

MS. GARRETT: Back in February the Board 13

asked, on the Ernie Leroy Hall, for a 14

follow-up report. This was on the job where 12:12 15

the gentleman hired a company that did not 16

pull a permit to install a garage door, and 17

all the parties were present. And the 18

resolution to that during the meeting was that 19

they would refund the homeowner -- Mr. Hall 12:13 20

would refund the homeowner his money. They 21

would remove the garage door, once he got 22

another contractor to come in and install one. 23

The last count that I had on this was that he 24

had been refunded his money and they were 12:13 25


206

waiting on the homeowner to obtain a new 1

contractor. So there was no disagreement as 2

to the door being returned to Mr. Hall. It 3

was just a matter of not leaving him with no 4

garage door. That's basically that one. 12:13 5

MR. MATTHEWS: Written Communications. 6

MS. GARRETT: In your Written 7

Communications there was a letter of 8

resignation from Trice Dukes, Board member. 9

You have a correspondence from John D. 12:13 10

Phillips, a residential contractor, License 11

Number RC3008, requesting that his license be 12

cancelled due to medical reasons. 13

And there were copies of letters of 14

appreciation to former Board members, Jim Lee, 12:14 15

Trice Dukes, Dick Wallace and Mr. Jim 16

Reynolds. 17

MR. MATTHEWS: Very good. We don't have 18

to do anything with the correspondence to John 19

Phillips? 12:14 20

MS. GARRETT: No, sir. I just need it in 21

the minutes that you received it. That way I 22

can document his file.23

MR. MATTHEWS: Contractor Applications. 24

MS. GARRETT: David H. Griffin, under 12:14 25


207

13-A, is an application for examination. Due 1

to the time of this morning's meeting there 2

was no Examination Committee held. Based on 3

the requirements of the ordinance and, you 4

know, the parallel Florida Statute 489, 12:14 5

Mr. Griffin's application for examination for 6

a building contractor meets all the 7

requirements. 8

MR. MAGEE: Motion to accept. 9

MR. WHITE: Second. 12:14 10

MR. MATTHEWS: Motion made and seconded. 11

Any discussion? All those in favor? 12



(None.) 12:15 15

MR. MATTHEWS: The application is 16

approved. 17


MS. GARRETT: Thank you, Members. 19

Mr. Chairman, 8-B (sic) through F, these 12:15 20

have been in your backup twice now. These are 21

applications for various things, from 22

reinstatement or restoration of license. 23

MS. GARRETT: What did I say? 24

MS. SMITH: Eight. 12:15 25


208

MS. GARRETT: I'm sorry. 1

MR. MATTHEWS: 13-B. 2

MS. GARRETT: Let me put my glasses on.3

13-B, C, D, E and F were administratively 4

approved by the building official after his 12:15 5

diligent review. This was back during the 6

flood storm of April 2014. We had to cancel a 7

meeting then, and then we subsequently 8

cancelled a couple more meetings. All these 9

people were within restoration limits and the 12:15 10

Building Official was satisfied that they met 11

the requirements at that time. 12

MR. MATTHEWS: Motion to approve Items 13

13-B through F.14

MS. GARRETT: It's a motion to affirm the 12:16 15

Building Official's decision. 16

MR. MATTHEWS: Motion to approve the 17

recommendation. 18

(Motion by Mr. Bell.)19

MR. BELL: Motion to affirm the 12:16 20

recommendations. 21


MR. SCHWARTZ: Discussion. 23

MR. MATTHEWS: Any discussion? 24

MR. SCHWARTZ: On Item B, it was expired 12:16 25




209

in '08 and still went through? 1

MS. GARRETT: Mr. Ellis was licensed in 2

two other counties and the state registration 3

was active and had been active. He supplied 4

sufficient evidence to the Building Official 12:16 5

that he had been continuously working in that 6

field during that time and his Escambia County 7

license expired just as an oversight and he 8

was not doing business in Escambia County. 9

MR. MAGEE: Was reciprocity also to 12:17 10

Escambia County, to the other counties? 11

MS. GARRETT: No, sir. We sponsored him 12

and he -- well, no. This gentleman, 13

Mr. Ellis, was -- I believe Santa Rosa. 14

His state registration and other 12:17 15

jurisdictional county licenses had been 16

current, so he -- reciprocity was coming to us 17

from Santa Rosa and he had, I think, an 18

Okaloosa license I'm thinking, so it met -- 19

satisfied Mr. Mayo's concerns. 12:17 20

MR. MATTHEWS: We have a motion. All 21

those in favor? 22


MR. MATTHEWS: Opposed?24

(None.) 12:17 25


210



MR. MATTHEWS: Item 14, information for 3

us. 4

MS. GARRETT: I just wanted to let the 12:17 5

record reflect that Citation 2014-7ASP was 6

issued to a Patti Nuvoli for one count of 7

unlicensed contracting and one count of 8

unpermitted construction. The violator signed 9

the -- was issued a citation and requested a 12:18 10

hearing to contest the citation. However, 11

prior to the hearing that I had scheduled, she 12

came in, Ms. Nuvoli paid $800 for the citation 13

and penalty and fine on May 29th, and withdrew 14

her request for a hearing, so that citation 12:18 15

has been satisfied. 16

On Item 14-B, staff is requesting that the 17

Board -- I don't know if we have to have a 18

vote. We're requesting that the Board dismiss 19

this citation. We don't have the ability to 12:18 20

do that. There was not enough merit and it 21

was issued actually to the wrong party that's 22

not covered by the statute or the ordinance. 23

And staff, at this time, would request that 24

the Board take action to dismiss the citation. 12:18 25


211

MR. MATTHEWS: On B, 14-B? 1

MS. GARRETT: Actually B and C. 2

MR. MATTHEWS: B and C. Entertain a 3

motion. 4

MS. GARRETT: I'm sorry, B. 12:19 5

MR. MATTHEWS: B. Entertain a motion to 6

dismiss. 7

MR. SCHWARTZ: So moved. 8

MR. BELL: Second. 9

MS. GARRETT: Who was the second? Oh, 12:19 10

Brian. I haven't recognized your voice yet. 11

MR. MATTHEWS: Any discussion? All those 12

in favor. 13


MR. MATTHEWS: Opposed? 12:19 15

(None.) 16



MR. MATTHEWS: 15. 19

MS. GARRETT: The B I was talking about is 12:19 20

actually 15. We're asking the same thing on 21

that. This citation was issued to the owner 22

instead of the unlicensed contractor. They 23

did get the unlicensed contractor. However, 24

we are asking that you dismiss this one also.12:19 25


212

MR. MATTHEWS: Entertain a motion to 1

dismiss. 2

MR. SCHWARTZ: So moved. 3


MR. MATTHEWS: A motion is made and 12:19 5

seconded. Any discussion? Being none, all 6

those in favor? 7



(None.) 12:20 10


MR. MATTHEWS: Any New Business? 12

MS. GARRETT: I think Ms. Smith just 13

wanted to briefly comment on the Sunshine Law 14

because of the new members and just to refresh 12:20 15

the older members. I would like to 16

congratulate everybody on your reappointment. 17

I know Mr. Magee is looking forward to 18

spending another 29 years with us. 19

MR. MATTHEWS: We've got to have an 12:20 20

election. 21

MS. GARRETT: We're going to do that in 22

September. 23

MR. MATTHEWS: Remind me not to be here. 24

MR. SCHWARTZ: You will get elected for 12:20 25




213

sure. 1

MS. GARRETT: You're driving this ship 2

until September. 3

MS. SMITH: Just briefly, I have -- I'm 4

required to give you an update on the Sunshine 12:20 5

Law and the presentation on an annual basis. 6

And because we have new members I thought this 7

would be a good meeting, but all of our new 8

members are not present and we've had a pretty 9

long meeting today, so I think I'll postpone 12:20 10

that to the next meeting. Hopefully, all 11

three members will be here and I will try to 12

be brief on it at the end of the next meeting. 13

MR. MATTHEWS: Please do. 14

MS. GARRETT: I appreciate everybody's 12:21 15

diligence today and I appreciate Kerra and her 16

help. She is a big help to staff. 17

MR. MATTHEWS: She was. 18

MS. GARRETT: And it just makes the 19

meetings go a lot nicer. 12:21 20

If anybody again cannot make the 21

August 6th meeting I need to know as soon as 22

possible. 23

MR. MAGEE: Is it going to be at 8:30, as 24

well, or nine o'clock. 12:21 25


214

MS. GARRETT: Mr. Magee, I'll call you the 1

night before and remind you. 2

MR. MAGEE: Thank you. 3

MS. GARRETT: But when Ms. Bonnie tells 4

you to get up out of the office, you need to 12:21 5

get up and go.6

MR. MAGEE: I thought it was at 9:00 7

because I didn't read the opening statement.8

MS. SMITH: Mr. Bell, did you have a 9

question? 12:21 10

MR. BELL: If you wanted to meet on the 11

Sunshine, if we needed to have a meeting 12

outside of this -- 13

MR. MATTHEWS: It's just for general 14

information. 12:21 15

MS. SMITH: I have to update the whole 16

Board anyway but because -- it will be fine at 17

the next meeting. 18

MR. MATTHEWS: Sleep on that book. 19

Being no further business to discuss, we 12:22 20

are adjourned. 21

(The meeting adjourned at 12:45 p.m.)22

23

24

25


215

CERTIFICATE OF REPORTER1

2

STATE OF FLORIDA 3

COUNTY OF ESCAMBIA 4

5

I, LINDA V. CROWE, Court Reporter and 6

Notary Public at Large in and for the State of 7

Florida, hereby certify that the foregoing Pages 2 8

through 214 both inclusive, comprise a full, true, 9

and correct transcript of the proceeding; that said 10

proceeding was taken by me stenographically, and 11

transcribed by me as it now appears; that I am not a 12

relative or employee or attorney or counsel of the 13

parties, or relative or employee of such attorney or 14

counsel, nor am I interested in this proceeding or 15

its outcome. 16

IN WITNESS WHEREOF, I have hereunto set my 17

hand and affixed my official seal on th 14th day of 18

August 2014. 19

20

_______________________21

LINDA V. CROWE, COURT REPORTER

Notary Public - State of Florida 22

My Commission No.: EE 860695

My Commission Expires: 02-05-201723

24

25




$

$1,000 [1] - 161:23

$1,050 [2] - 146:6,

170:16

$1,100 [5] - 134:16,

134:18, 142:18,

151:25, 170:14

$1,500 [4] - 166:6,

167:10, 169:9, 169:17

$1,656 [2] - 145:19,

145:24

$100 [1] - 205:3

$12 [1] - 20:13

$125 [2] - 20:13,

120:7

$1500 [2] - 165:24,

167:10

$173 [1] - 20:15

$2,000 [2] - 195:21,

205:6

$2,500 [1] - 205:7

$3,000 [1] - 6:11

$30 [1] - 191:7

$30.49 [1] - 186:13

$300 [3] - 146:10,

146:18, 170:17

$36 [1] - 20:14

$373 [1] - 140:24

$4,649 [1] - 172:2

$4,649.63 [4] - 145:8,

170:11, 171:11, 172:1

$415 [1] - 87:24

$50 [1] - 205:2

$500 [2] - 6:20, 167:9

$750 [4] - 165:24,

166:6, 166:8, 166:14

$800 [1] - 210:13

$85 [1] - 120:8

'

'08 [1] - 209:1

0

0h [2] - 53:15, 69:4

1

1)(b [1] - 167:5

1,100 [1] - 146:9

1,656 [2] - 170:21,

170:22

1/17 [1] - 106:9

100 [3] - 32:15, 98:1,

101:17

102 [1] - 187:17

1099 [5] - 127:22,

128:8, 128:9, 128:17,

129:2

10:10 [2] - 156:9,

156:25

11 [2] - 151:17, 159:3

112 [1] - 149:2

1136 [1] - 187:17

117 [1] - 187:17

11th [3] - 25:21,

134:17, 159:7

12 [1] - 189:23

12/10/2013 [1] - 23:3

12/19 [1] - 23:6

1257 [1] - 27:11

12th [2] - 187:9,

190:9

13 [1] - 113:20

13-A [1] - 207:1

13-B [3] - 208:2,

208:4, 208:14

14 [2] - 97:15, 210:3

14-B [2] - 210:17,

211:1

140200003 [1] -

176:14

1419 [1] - 187:19

1420 [1] - 187:18

14th [13] - 25:7,

105:15, 134:18,

135:11, 138:18,

140:20, 142:13,

152:1, 159:8, 162:6,

163:13, 163:19,

183:19

15 [6] - 48:14, 96:12,

98:4, 133:6, 211:19,

211:21

1500 [1] - 169:6

15th [5] - 138:25,

142:13, 162:8,

164:18, 199:6

16 [1] - 100:17

16-year [1] - 79:6

16-years [1] - 75:5

1656 [1] - 146:4

16th [3] - 24:3,

91:20, 152:2

17 [1] - 25:18

18 [6] - 20:11, 21:18,

43:4, 48:22, 105:12

18-37 [3] - 113:19,

133:3, 133:6

18-37(15)(c [1] -

167:1

18-37(B)(13)(a [1] -

77:25

18-37(D)(8 [1] -

165:21

18-58(E [1] - 77:21

18-59 [1] - 16:20

18-and-a-half-years

[1] - 30:17

18-year [1] - 28:1

18-years [1] - 29:22

18th [4] - 21:20,

24:12, 34:12, 113:4

1954 [1] - 138:12

1998 [6] - 19:8,

25:18, 34:3, 37:11,

83:17, 97:2

1st [7] - 140:22,

185:13, 190:2,

190:13, 191:11,

199:23, 203:3

2

2 [1] - 187:17

20 [3] - 13:2, 29:2,

136:1

2004 [3] - 60:3,

119:2, 129:10

2012 [3] - 13:15,

203:12, 203:16

2013 [25] - 13:16,

19:18, 19:22, 20:8,

20:11, 20:24, 21:13,

21:18, 21:24, 22:22,

22:24, 34:12, 43:4,

91:6, 113:4, 137:22,

176:24, 176:25,

178:6, 186:14, 187:9,

188:9, 199:17,

199:23, 203:14

2014 [16] - 4:15,

23:25, 24:25, 25:13,

36:25, 105:12,

105:15, 107:21,

134:2, 134:17,

137:20, 151:17,

178:8, 204:21,

204:25, 208:7

2014-7ASP [1] -

210:6

204 [1] - 187:18

20th [1] - 25:21

21 [1] - 134:2

22,000 [1] - 140:18

22nd [1] - 199:21

23 [1] - 25:13

23rd [6] - 176:24,

188:13, 190:11,

190:25, 191:8, 193:9

24th [2] - 13:16,

204:25

25 [1] - 12:13

26 [1] - 21:24

26th [1] - 22:22

28 [2] - 132:16,

138:10

29 [2] - 172:4, 204:21

29th [1] - 210:14

2nd [5] - 4:14, 24:10,

24:11, 24:21, 24:25

3

3/21 [1] - 24:16

3/28/2014 [1] - 24:20

3/6/2014 [1] - 168:4

30 [4] - 173:22,

173:25, 174:6, 200:2

30th [2] - 142:21,

147:7

31st [2] - 139:22,

140:21

32506 [2] - 138:11,

149:3

35 [1] - 137:1

4

40 [1] - 80:14

46 [1] - 146:3

4600 [1] - 145:25

468 [1] - 74:8

489 [2] - 178:15,

207:5

489.129 [1] - 167:5

49 [1] - 172:5

4:00 [1] - 150:17

4th [3] - 24:8, 36:25,

40:8

5

5 [1] - 56:11

500 [1] - 167:10

6

6 [1] - 22:24

6020 [4] - 36:25,

43:5, 99:22, 115:17

6600 [1] - 187:18

6th [6] - 176:24,

202:10, 202:11,

202:17, 202:23, 203:2

7

7 [1] - 137:20

7/23 [1] - 191:15


1

7/30 [1] - 190:6

7th [9] - 133:10,

137:17, 183:16,

183:17, 183:18,

184:2, 185:10, 199:17

8

8 [2] - 10:24, 20:8

8-A [1] - 10:25

8-B [2] - 15:25,

207:20

8141 [1] - 48:1

8th [5] - 23:11,

23:13, 23:25, 91:6,

188:14

9

9-A [1] - 131:21

9-B [1] - 176:12

90 [1] - 7:3

984 [1] - 36:22

987 [1] - 135:7

A

abandon [1] - 151:18

abandoned [5] -

81:21, 81:23, 81:24,

82:10, 86:14

abandonment [3] -

81:11, 81:19, 83:6

abatement [3] -

136:7, 137:5, 137:11

ability [3] - 174:15,

205:7, 210:20

able [13] - 10:14,

21:1, 25:3, 43:15,

71:18, 74:4, 91:9,

140:4, 183:21,

185:16, 188:20,

189:7, 189:9

absolutely [1] - 47:3

accept [5] - 5:10,

161:11, 181:23,

199:13, 207:9

accepted [3] - 84:8,

158:24, 181:24

accepting [1] - 11:15

access [4] - 138:21,

160:25, 161:14,

161:16

accidently [1] -

127:9

accompanying [1] -

43:11

Accord [1] - 189:2



According [1] -

104:8

according [16] -

7:21, 38:5, 67:11,

77:4, 77:7, 77:15,

102:8, 110:7, 110:8,

134:11, 165:23,

182:22, 187:25,

191:25, 196:7

account [1] - 11:25

accused [1] - 121:12

Acella [1] - 168:3

acknowledged [1] -

107:16

acknowledgement

[1] - 180:23

acknowledging [1] -

194:16

acting [2] - 37:23,

119:8

action [6] - 5:6, 9:3,

11:6, 12:1, 105:22,

210:25

actions [6] - 4:14,

5:11, 7:13, 90:22,

91:17, 174:12

active [2] - 209:4

Activity [1] - 204:14

activity [2] - 38:13,

205:5

actual [5] - 139:10,

145:20, 189:20,

189:25, 201:8

add [1] - 172:7

addendum [2] - 24:4,

203:6

addition [2] - 53:20,

151:21

additional [5] -

23:17, 24:6, 30:8,

42:25, 68:1

additionally [1] -

189:16

address [8] - 6:10,

12:4, 12:6, 27:10,

47:24, 138:7, 173:5,

174:14

addressed [2] - 6:12,

23:4

addresses [3] -

184:5, 187:16

adjuster [2] - 144:15,

177:5

adjusters [1] -

161:20

administration [2] -

74:14, 128:11

administratively [1] -

208:4

admit [2] - 69:25,

113:10

admits [2] - 64:20,

91:20

admitted [7] - 70:6,

82:11, 92:6, 112:9,

117:25, 163:20

adopted [2] - 5:19,

38:10

advance [1] - 183:2

advertised [1] - 16:7

advise [2] - 19:19,

143:21

advised [3] - 19:24,

175:17

affect [1] - 138:1

affects [1] - 191:4

affirm [5] - 16:23,

18:11, 204:18,

208:15, 208:20

affirmed [1] - 38:11

affordable [1] -

28:22

afraid [3] - 52:22,

53:3, 53:9

afternoon [3] -

142:19, 156:21, 165:6

aged [1] - 37:10

agency [1] - 183:24

agenda [2] - 5:24,

203:5

agent [5] - 161:14,

177:5, 181:17,

191:22, 192:6

aggrieved [2] - 17:1,

17:3

ago [8] - 6:25, 7:1,

28:6, 33:1, 33:24,

100:18, 129:22, 198:2

agree [7] - 38:24,

81:7, 86:1, 92:2,

97:25, 130:25, 140:14

agreed [3] - 31:14,

180:3, 195:24

ahead [11] - 44:16,

53:18, 53:20, 58:14,

78:9, 78:10, 121:16,

138:14, 148:10,

153:17, 162:4

ahold [2] - 154:3,

183:22

ain't [5] - 63:22,

73:16, 73:17, 87:5,

98:5

air [2] - 92:22, 92:25

Alabama [2] -

120:11, 120:14

ALI [2] - 5:25, 10:22

Ali [5] - 5:25, 6:16,

7:6, 8:1, 8:10

allegations [2] -

39:14, 145:3

alleged [5] - 23:19,

26:3, 26:7, 43:21,

113:19

alleging [4] - 24:5,

43:12, 133:11, 177:1

allow [7] - 23:21,

37:7, 39:17, 39:19,

152:13, 152:23,

171:10

allowed [5] - 37:4,

39:25, 137:22, 189:5,

189:6

allows [2] - 38:7,

204:25

almost [2] - 9:11,

62:9

alone [1] - 67:10

altered [1] - 70:15

Amelia [27] - 179:25,

180:4, 180:9, 182:4,

182:11, 182:13,

182:17, 184:15,

185:14, 186:9,

186:11, 187:2, 187:3,

192:1, 194:8, 195:8,

195:25, 196:3, 196:5,

196:19, 196:22,

196:23, 197:2,

197:11, 199:4, 200:5,

203:23

amelia [1] - 195:7

amended [1] - 167:5

American [1] - 31:10

amicably [1] - 11:10

amount [9] - 7:9,

13:13, 66:15, 86:25,

145:6, 171:9, 172:20,

183:21, 186:13

answer [15] - 32:8,

42:5, 42:11, 45:13,

48:8, 78:15, 94:18,

97:17, 97:20, 109:12,

119:24, 150:7,

158:24, 165:5, 184:9

answered [5] -

41:10, 97:1, 98:1,

98:3, 106:14

answers [1] - 35:7

Antonio [11] - 132:1,

132:7, 132:10,

132:17, 134:5,

148:25, 149:1, 156:3,

156:5, 156:15, 176:16

anytime [1] - 82:1

anyway [12] - 35:15,

50:3, 59:6, 70:4,

119:25, 122:15,

124:5, 135:25,

181:19, 190:21,

199:7, 201:21

apart [6] - 35:24,

50:3, 62:19, 71:4,

71:5, 159:14

apologize [1] - 38:19

appeal [6] - 24:1,

24:13, 31:18, 42:23,

43:20, 105:22

appealable [1] -

16:19

appealed [1] - 42:22

appear [5] - 9:17,

37:9, 37:14, 44:21,

80:6

appearance [2] -

27:9, 37:10

appeared [6] - 6:17,

12:8, 37:6, 37:12,

100:9, 100:11

appliances [1] -

142:5

applicable [2] -

167:3, 168:21

application [3] -

207:1, 207:6, 207:16

applications [2] -

178:10, 207:22

Applications [1] -

206:24

applied [1] - 167:14

appointment [2] -

106:10, 121:7

appointments [1] -

4:21

appreciate [4] - 4:22,

77:10, 109:15, 118:24

appreciation [1] -

206:15

approach [3] - 99:19,

119:14, 135:3

approached [1] -

193:4

appropriate [1] -

173:25

approve [4] - 4:3,

5:12, 208:13, 208:17

approved [3] - 15:23,

207:17, 208:5

April [24] - 4:14,

4:24, 20:11, 20:25,

21:18, 21:20, 24:21,

24:25, 25:7, 25:13,

25:18, 34:12, 43:4,

91:2, 111:21, 113:4,

140:22, 143:9,

153:24, 184:19,

184:23, 188:4,

204:21, 208:7

arguing [1] - 81:6

argument [1] - 80:17


2

aside [1] - 13:23

Asplund [18] -

105:13, 132:2, 132:8,

132:11, 133:21,

135:3, 135:5, 135:7,

146:23, 175:16,

176:18, 177:13,

178:18, 179:17,

179:18, 181:5,

181:21, 198:4

ASPLUND [29] -

132:8, 135:6, 137:14,

153:13, 153:16,

153:18, 154:5,

158:10, 158:12,

160:5, 167:21, 168:1,

181:22, 182:11,

185:3, 185:9, 185:15,

186:19, 187:15,

188:2, 188:8, 188:19,

190:6, 190:24, 191:6,

194:4, 200:22, 202:1,

203:9

Asplund's [2] -

106:2, 167:19

assess [2] - 146:6,

170:13

assigned [3] - 7:1,

8:8, 105:12

assistance [1] -

22:10

assistant [2] - 67:16,

68:9

associate [1] - 31:13

associated [2] -

172:11, 172:12

Associates [4] -

178:20, 184:14,

191:20, 192:3

assume [1] - 52:5

assumed [4] -

151:10, 185:4, 186:4,

190:14

assuming [4] -

65:19, 152:9, 198:19,

200:1

assumption [1] -

193:13

Astor [1] - 187:17

attempts [2] - 8:1,

34:21

attention [1] - 8:22

attic [5] - 146:13,

146:14, 146:21,

151:24, 153:10

attorney [2] - 11:13,

19:1

Attorney's [1] -

106:3

audience [1] -



113:12

August [22] - 9:9,

163:9, 176:24,

184:19, 185:12,

186:4, 187:12,

188:14, 189:14,

190:5, 192:11,

192:24, 192:25,

193:2, 193:3, 193:6,

198:22, 199:6,

202:10, 202:11,

202:17, 203:3

August 12th [1] -

188:14

August 15th [1] -

188:14

August 22nd [2] -

188:13, 193:9

August 23rd [1] -

186:13

August 27th [2] -

188:13, 193:9

authority [3] - 7:14,

8:13, 123:4

authorized [1] -

30:25

automatically [1] -

50:14

available [2] - 5:22,

43:23

avoided [1] - 137:7

awarded [2] - 28:7,

69:6

aware [3] - 43:24,

143:6, 193:6

aye [6] - 4:8, 5:16,

15:19, 131:3, 166:18,

170:1

B

baby [3] - 115:19,

149:14, 165:3

baby's [1] - 134:9

background [1] -

161:19

backup [8] - 11:8,

155:22, 177:25,

178:1, 179:16, 192:7,

202:24, 207:21

backwards [3] -

62:19, 94:7, 188:10

bad [10] - 61:7, 74:5,

74:12, 94:25, 95:17,

143:10, 145:23,

160:20, 161:10, 197:6

balance [1] - 187:1

bank [8] - 66:19,

194:22, 198:6, 200:8,

200:9, 200:19,

201:18, 201:22

barrel [4] - 62:5,

62:8, 62:13, 94:1

based [17] - 4:19,

14:9, 21:13, 26:8,

38:9, 39:6, 44:4, 78:2,

90:5, 105:11, 108:25,

109:3, 109:16, 134:1,

156:22, 194:19, 207:3

basic [1] - 73:20

basis [3] - 21:11,

184:21, 204:15

Batchelor [1] - 166:2

BATCHELOR [31] -

4:5, 39:22, 40:20,

74:21, 75:12, 75:15,

75:20, 75:25, 76:17,

78:10, 79:6, 79:8,

79:12, 79:16, 79:22,

81:24, 82:13, 82:22,

82:25, 126:8, 126:15,

126:19, 127:1,

127:11, 130:13,

130:21, 166:3, 166:8,

166:12, 200:25, 201:6

bathroom [11] -

134:9, 138:21,

139:18, 139:24,

141:24, 142:2,

145:13, 154:23,

154:25, 156:13, 163:2

bathtub [1] - 139:20

beam [1] - 92:23

became [1] - 133:22

become [1] - 134:14

bedroom [5] - 134:8,

138:20, 156:13,

156:15, 163:22

began [1] - 185:19

begin [1] - 27:14

beginning [3] -

20:24, 72:25, 198:23

behalf [3] - 17:9,

180:3, 182:1

behind [8] - 124:7,

124:24, 125:10,

136:22, 145:17,

153:1, 155:4, 181:8

BELL [18] - 42:13,

42:20, 44:7, 58:15,

58:19, 58:23, 59:7,

59:17, 99:11, 100:21,

100:23, 161:21,

161:24, 171:13,

194:21, 195:3,

208:20, 211:9

Bell [1] - 208:19

bell [1] - 43:19

benefit [3] - 21:3,

133:8, 190:16

best [5] - 14:1,

28:16, 41:10, 73:21,

120:23

bet [1] - 32:9

better [2] - 28:17,

32:9

between [12] - 20:24,

26:15, 42:14, 86:9,

90:22, 91:16, 101:5,

105:25, 107:4,

124:25, 144:17,

180:14

beyond [2] - 9:5,

162:14

biased [1] - 82:20

bicycle [2] - 164:17,

164:24

bid [1] - 53:19

big [4] - 35:25,

60:10, 99:8, 158:17

bigger [3] - 99:3

bill [12] - 70:1, 76:10,

84:8, 85:11, 85:14,

86:23, 87:17, 140:24,

146:11, 170:17,

179:11, 204:3

bills [1] - 152:10

binding [1] - 17:1

bit [5] - 18:15, 48:5,

121:5, 185:20, 197:25

blank [1] - 81:17

blew [1] - 158:9

block [2] - 187:23,

188:17

Board [133] - 4:9,

4:15, 4:24, 5:3, 5:6,

5:11, 5:17, 6:5, 6:6,

6:8, 6:12, 6:18, 7:7,

7:14, 7:19, 7:20, 8:9,

8:13, 9:2, 9:5, 9:17,

10:1, 10:7, 11:9,

11:19, 11:22, 12:1,

12:4, 12:6, 13:6, 13:9,

13:21, 14:17, 14:25,

15:3, 15:20, 16:10,

16:12, 16:14, 16:17,

16:19, 16:21, 16:24,

18:16, 19:2, 23:5,

23:11, 24:2, 24:12,

24:14, 24:17, 24:19,

24:22, 25:1, 25:7,

25:10, 25:22, 25:24,

31:18, 32:3, 34:8,

38:11, 39:10, 40:17,

42:21, 43:2, 43:24,

56:4, 57:1, 67:11,

74:4, 75:10, 76:22,

77:5, 77:6, 78:1, 79:2,

79:4, 86:17, 95:20,

99:19, 102:15,

104:21, 106:18,

112:19, 112:21,

113:14, 113:16,

114:20, 115:5,

118:23, 119:4,

130:15, 131:4,

131:20, 132:15,

133:23, 135:3, 143:8,

148:3, 160:13,

163:15, 165:14,

166:19, 170:2,

173:10, 174:2,

174:11, 177:4,

177:10, 180:14,

180:25, 183:1, 183:6,

200:24, 204:11,

204:17, 204:18,

204:20, 204:23,

205:6, 205:13, 206:9,

206:15, 207:13,

209:23, 210:18,

210:19, 210:25,

211:14

Board's [6] - 16:23,

43:20, 77:1, 113:23,

114:6, 181:4

bolt [5] - 124:6,

124:13, 124:18,

124:20, 125:10

boom [1] - 112:12

bottles [1] - 156:10

bottom [8] - 57:22,

71:11, 71:25, 98:21,

98:22, 124:10, 124:20

bought [2] - 122:24,

177:22

braced [2] - 163:3,

163:24

bracing [2] - 157:11,

159:1

brand [4] - 46:4,

123:13, 123:19,

123:21

break [8] - 28:15,

29:1, 29:3, 29:9,

35:24, 71:3, 71:5,

131:15

Break [1] - 131:18

breaking [1] - 18:22

Brian [1] - 211:11

brief [4] - 12:11,

17:12, 60:25, 131:11

briefly [4] - 12:4,

12:17, 16:8, 18:17

bring [39] - 5:23,

17:21, 28:17, 28:21,

28:24, 29:4, 33:2,

33:4, 36:5, 36:10,

46:17, 49:12, 49:14,


3

52:7, 52:14, 53:6,

53:8, 53:10, 62:21,

63:21, 63:24, 63:25,

64:10, 65:16, 67:6,

72:12, 88:8, 88:10,

94:9, 95:8, 95:10,

95:11, 111:11,

126:10, 133:24,

139:2, 172:23

bringing [3] - 35:18,

64:7, 126:23

brings [1] - 13:20

broke [6] - 54:24,

61:8, 92:8, 127:8,

133:17, 149:17

broken [3] - 26:15,

29:4, 95:13

broker [1] - 177:6

brought [51] - 20:1,

22:19, 29:6, 29:7,

29:11, 35:13, 42:2,

45:18, 46:3, 51:10,

51:12, 52:15, 52:22,

53:1, 53:3, 53:9,

54:19, 54:21, 54:25,

58:9, 61:3, 61:8,

61:10, 61:12, 61:14,

61:15, 61:16, 61:23,

62:8, 63:1, 64:3,

65:15, 70:13, 72:11,

73:4, 76:2, 83:21,

90:13, 92:9, 92:12,

95:7, 116:25, 117:2,

123:12, 123:18,

132:14, 139:11,

157:23, 164:24,

176:22

Brown [4] - 157:4,

157:5, 158:12, 158:15

brown [1] - 157:6

Brown's [2] - 163:1,

163:25

brownish [1] -

149:25

build [1] - 23:22

building [9] - 30:22,

100:4, 100:5, 151:19,

160:25, 167:3,

168:21, 207:7, 208:5

Building [15] - 7:23,

32:8, 36:22, 66:19,

87:2, 99:21, 101:13,

104:13, 105:18,

134:19, 135:8, 177:1,

208:11, 208:16, 209:5

burst [5] - 133:18,

135:14, 150:24,

158:5, 158:14

Business [2] - 176:7,

205:12



business [8] - 12:19,

13:1, 35:8, 100:24,

121:4, 126:24,

181:16, 209:9

bust [5] - 140:7,

140:19, 142:12,

162:9, 163:20

busted [6] - 134:7,

146:12, 146:15,

156:16, 158:6, 158:7

but.. [2] - 151:11,

174:25

buy [2] - 122:14,

123:1

bypass [1] - 196:19

C

C-1 [1] - 56:10

C4 [1] - 56:10

cancel [1] - 208:7

cancellation [19] -

180:7, 182:21,

183:10, 185:6,

186:15, 187:4, 187:6,

188:6, 188:25,

189:14, 190:8,

190:24, 191:14,

192:16, 193:1,

198:21, 199:8,

199:11, 199:18

cancelled [23] -

46:25, 177:8, 177:16,

179:14, 180:24,

181:14, 182:24,

186:14, 188:5,

190:20, 192:14,

194:23, 195:1, 198:2,

199:7, 199:21,

199:24, 201:11,

201:23, 202:19,

206:13, 208:9

cannot [5] - 81:1,

88:15, 94:23, 115:5,

145:15

car [1] - 48:7

carbon [11] - 178:19,

179:7, 184:12,

184:22, 185:2,

185:13, 186:3,

200:12, 200:15,

200:17, 200:19

care [8] - 60:13,

69:20, 74:18, 117:23,

118:1, 162:11,

171:22, 193:16

carpet [2] - 12:20,

12:21

carried [1] - 38:4

Carrier [2] - 149:2,

189:23

carry [1] - 176:17

case [42] - 7:1, 12:1,

12:18, 14:8, 14:15,

17:9, 27:15, 28:5,

29:17, 32:2, 38:1,

38:6, 38:22, 42:20,

44:4, 46:6, 65:1,

67:23, 68:2, 68:5,

70:13, 85:25, 103:17,

105:18, 105:24,

106:4, 113:1, 131:14,

131:17, 132:14,

133:2, 135:9, 137:14,

137:16, 138:1,

148:11, 153:23,

160:10, 176:19,

176:20, 183:14,

197:20

cases [7] - 38:12,

105:14, 106:1, 107:4,

107:7, 138:3, 180:15

cash [1] - 161:4

cashed [10] - 142:17,

152:2, 162:24,

186:17, 197:18,

198:7, 198:19,

199:25, 203:22, 204:4

category [1] - 13:11

caught [3] - 133:9,

167:7, 168:17

caulking [10] - 22:3,

22:6, 55:13, 75:21,

84:20, 85:16, 91:12,

93:1, 93:2, 93:8

caulking/sealant [1]

- 20:13

caused [5] - 86:20,

141:10, 159:2, 163:7,

178:4

causing [6] - 133:4,

133:18, 145:3,

165:22, 168:13,

168:14

cc'd [1] - 180:10

ceiling [7] - 55:25,

56:8, 56:19, 92:23,

92:24, 103:6, 117:5

certain [4] - 41:25,

43:21, 82:1, 117:18

certainly [4] - 9:10,

121:1, 126:22, 173:1

certified [11] - 6:21,

7:16, 8:12, 9:14,

24:16, 180:12,

180:15, 187:9,

189:18, 199:14, 202:6

chairman [6] - 4:17,

4:23, 11:1, 14:23,

19:6, 27:4

Chairman [37] - 9:21,

15:9, 16:1, 17:11,

33:11, 36:13, 37:19,

74:7, 76:25, 77:4,

77:5, 80:1, 91:5,

101:21, 101:23,

105:9, 112:18, 130:9,

131:10, 131:23,

132:14, 141:12,

147:24, 151:15,

152:3, 155:20,

166:25, 170:8,

173:16, 175:24,

176:13, 179:15,

186:10, 189:16,

194:11, 197:13,

207:20

Chairman's [1] -

9:20

chance [3] - 21:9,

38:8, 201:4

change [5] - 36:6,

117:18, 195:15,

196:3, 196:10

changed [7] - 27:17,

29:18, 49:6, 49:7,

70:15, 94:15, 137:24

Chapter [1] - 167:4

charge [9] - 30:1,

35:20, 47:7, 47:9,

120:6, 120:7, 120:20,

125:21, 205:5

charged [5] - 35:18,

84:17, 84:19, 120:17,

167:12

charges [1] - 169:19

check [48] - 20:19,

26:8, 30:5, 46:25,

66:24, 93:11, 93:22,

120:18, 134:17,

142:18, 151:25,

152:10, 153:3,

162:25, 168:2,

181:13, 181:14,

184:10, 186:7,

186:12, 190:1,

190:15, 190:21,

191:7, 192:4, 192:9,

193:14, 193:25,

195:1, 195:21,

196:20, 196:22,

197:7, 197:16,

197:17, 197:19,

198:2, 198:18,

199:22, 200:3, 200:8,

200:10, 200:18,

201:23, 203:13,

203:21, 203:24

checked [3] - 81:17,

93:24, 151:3

checking [1] -

121:10

checks [42] - 177:8,

177:14, 177:16,

177:17, 178:18,

178:19, 178:25,

179:5, 180:24,

181:23, 182:7, 182:9,

182:22, 184:13,

184:14, 184:18,

184:20, 185:22,

185:23, 188:5,

192:13, 192:14,

194:7, 194:9, 194:23,

195:3, 195:11,

195:22, 196:4,

196:15, 196:24,

197:10, 197:22,

201:5, 201:11,

201:24, 202:20,

203:11, 203:16,

203:19, 203:20

chief [4] - 74:3, 74:7,

147:25, 148:7

Chief [1] - 148:16

child [1] - 162:20

children [2] - 137:6,

202:13

choice [1] - 186:25

chose [1] - 6:18

Christina [6] - 132:1,

132:6, 132:10,

132:16, 138:8, 138:10

church [4] - 30:5,

30:6, 65:9, 125:25

Circle [1] - 138:13

circumstance [1] -

14:2

citation [16] - 11:7,

11:23, 11:25, 15:9,

15:10, 15:13, 15:14,

139:2, 147:5, 210:10,

210:11, 210:13,

210:15, 210:20,

210:25, 211:22

Citation [1] - 210:6

citations [4] - 13:21,

13:22, 15:24, 163:15

City [2] - 8:3, 8:4

claim [12] - 28:6,

136:2, 139:7, 144:1,

144:2, 144:5, 150:4,

153:22, 154:8,

160:23, 172:12,

172:13

claiming [2] - 80:7,

145:7

claims [8] - 28:5,

62:24, 64:21, 66:3,


4

68:5, 81:21, 161:20,

174:15

clamp [7] - 151:9,

151:12, 159:17,

159:18, 159:19,

160:6, 160:9

clamped [1] - 163:24

clamping [2] -

159:22, 159:23

clamps [1] - 159:19

clarification [4] -

44:7, 74:6, 158:3,

181:20

clarify [3] - 33:12,

54:3, 158:9

clarity [1] - 107:5

cleaned [3] - 146:17,

146:19, 156:7

clear [7] - 38:20,

39:14, 86:12, 91:10,

105:25, 158:20,

164:14

cleared [1] - 200:9

clearing [1] - 133:1

clearly [2] - 40:4,

186:6

clip [4] - 62:8, 62:10,

62:14, 94:1

close [8] - 11:25,

22:9, 23:22, 37:8,

60:6, 72:7, 109:22

closed [1] - 57:21

closer [1] - 17:14

cloud [1] - 172:17

Code [3] - 16:21,

77:22, 77:23

code [2] - 78:25,

129:1

codified [1] - 204:23

collect [1] - 13:25

color [2] - 59:12,

71:10

COM130900019 [1] -

23:12

COM140100002 [1] -

23:15

combination [1] -

109:20

comfortable [1] -

164:5

coming [23] - 31:4,

92:25, 93:7, 105:16,

106:17, 108:25,

109:25, 110:9,

110:13, 116:18,

116:20, 118:25,

120:23, 133:17,

142:1, 145:12,

147:14, 157:17,

163:17, 164:2,



169:21, 185:6, 209:17

comment [7] - 41:15,

45:2, 117:8, 117:11,

117:13, 117:21,

118:19

comments [11] -

4:16, 6:14, 12:18,

37:18, 45:4, 47:17,

50:17, 59:7, 113:13,

131:1, 162:3

commercial [2] -

179:19, 179:20

Commission [1] -

77:5

commissioner [2] -

144:7, 144:14

Commissioners [15]

- 14:18, 16:20, 16:22,

16:25, 24:2, 24:12,

24:14, 24:17, 31:19,

38:12, 67:11, 77:17,

106:19, 204:18,

204:24

commit [1] - 67:8

commitment [1] -

104:25

committee [1] -

42:21

Committee [1] -

207:3

common [1] - 59:4

communication [2] -

26:14, 118:5

Communications [2]

- 206:6, 206:8

companies [2] -

175:12, 195:16

company [43] -

26:12, 60:3, 80:19,

80:23, 119:5, 120:25,

134:14, 134:25,

135:20, 136:6, 139:6,

143:8, 143:15, 144:1,

144:18, 145:1,

145:11, 152:14,

152:25, 161:14,

171:22, 177:9,

177:22, 177:24,

178:3, 179:8, 179:13,

181:25, 182:5,

182:11, 184:11,

184:16, 186:7, 186:8,

187:4, 189:20,

191:21, 193:15,

195:6, 196:13, 199:9,

205:16

Company [3] -

177:21, 179:22,

186:12

compensation [2] -

13:13, 163:8

competency [2] -

75:10, 131:20

Competency [10] -

16:17, 16:23, 23:11,

24:19, 24:22, 25:1,

25:10, 25:24, 75:9,

204:20

competent [1] - 17:4

complainant [8] -

16:11, 37:23, 37:25,

39:2, 39:11, 42:10,

133:10

Complainant [1] -

43:12

complainant's [1] -

24:13

Complainant/

Homeowner [8] -

11:12, 23:14, 24:1,

24:5, 25:4, 25:15,

38:8, 170:9

Complaint [2] -

23:12, 176:14

complaint [47] -

6:20, 13:19, 15:5,

15:8, 15:11, 21:12,

21:23, 22:7, 22:22,

22:23, 23:4, 23:15,

24:4, 25:14, 39:7,

39:17, 43:8, 45:19,

45:21, 62:23, 73:19,

78:5, 81:9, 81:10,

81:12, 86:16, 105:11,

108:4, 109:16,

109:17, 109:19,

123:14, 128:14,

128:19, 129:19,

129:25, 130:4,

130:23, 131:8,

133:11, 134:1,

134:11, 151:16,

155:23, 176:8, 176:14

complaints [8] -

38:13, 108:25, 109:3,

109:21, 110:9,

110:15, 129:14,

134:11

complete [28] - 6:23,

20:14, 64:25, 65:2,

65:5, 66:11, 80:23,

80:25, 82:11, 83:5,

86:13, 86:19, 87:8,

88:16, 89:5, 89:11,

89:13, 112:4, 112:5,

115:6, 125:19,

125:20, 174:6, 180:20

completed [16] -

18:13, 18:19, 19:7,

21:17, 22:14, 67:1,

70:9, 70:11, 80:17,

82:17, 83:2, 83:4,

83:14, 112:2, 125:13,

125:17

completely [1] -

139:24

completion [1] -

19:10

computer [6] -

135:24, 137:19,

188:11, 188:21,

189:3, 189:6

computers [1] -

183:17

concern [2] - 198:17,

200:9

concerned [2] -

153:6, 157:11

concerns [1] -

209:20

concludes [2] -

176:6, 205:11

conclusion [1] - 68:4

concreting [1] -

48:16

condition [4] -

143:11, 160:21,

162:13, 172:8

conditions [1] -

151:24

confirm [1] - 43:15

confirmed [6] - 20:5,

21:6, 23:9, 26:10,

26:11, 30:20

confirms [1] - 95:5

conflicting [1] -

26:19

conformity [1] -

205:1

confused [3] - 29:15,

31:16, 38:1

connect [1] - 151:21

connected [1] -

138:4

connection [1] -

68:24

consider [2] - 38:25,

49:22

constantly [2] -

154:3, 179:5

Construction [2] -

13:5, 13:9

construction [1] -

210:9

contact [7] - 142:15,

142:24, 143:4,

143:15, 154:1, 154:3,

157:6

contacted [4] -

19:19, 23:6, 177:6,

194:22

content [1] - 19:22

contest [1] - 210:11

continuance [2] -

24:21, 25:5

continuation [1] -

202:17

continue [2] - 201:3,

201:13

continued [5] - 25:6,

55:20, 131:19, 202:8,

202:9

continuously [1] -

209:6

contract [16] - 19:10,

25:18, 34:3, 48:4,

58:17, 83:16, 83:18,

83:19, 83:25, 86:9,

86:10, 112:16, 159:7,

196:5, 196:13, 197:4

contracted [8] -

7:10, 18:19, 19:8,

80:18, 80:24, 83:2,

83:3, 83:13

contracting [1] -

210:8

Contractor [26] - 6:2,

16:12, 16:17, 16:23,

18:20, 22:15, 23:3,

23:11, 24:19, 24:20,

24:21, 24:25, 25:1,

25:8, 25:10, 25:22,

25:24, 26:7, 38:7,

39:19, 40:25, 43:14,

173:17, 176:15,

204:19, 206:24

contractor [26] -

7:16, 12:24, 24:10,

24:16, 25:11, 38:14,

77:20, 77:23, 78:16,

78:22, 80:13, 107:14,

112:1, 119:16,

120:10, 120:11,

170:16, 173:2, 175:6,

204:22, 205:23,

206:2, 206:11, 207:7,

211:23, 211:24

contractors [1] -

64:23

conversation [2] -

7:12, 52:20

copies [15] - 28:19,

34:9, 178:19, 179:7,

184:13, 184:23,

185:2, 185:22, 186:3,

197:16, 200:13,

200:21, 202:19,

206:14

copy [23] - 11:14,

11:15, 19:21, 20:9,


5

22:24, 23:1, 25:16,

32:17, 34:11, 46:15,

145:18, 180:7,

180:20, 185:14,

194:23, 199:10,

200:15, 200:17,

200:19, 205:9, 205:10

corner [2] - 48:12,

71:9

corners [1] - 55:13

corporation [1] -

19:13

correct [41] - 8:2,

11:20, 20:2, 20:3,

26:4, 38:22, 41:2,

41:5, 51:8, 52:4, 53:6,

56:24, 61:20, 62:22,

78:7, 78:8, 80:5,

83:15, 85:17, 85:18,

86:3, 99:6, 101:2,

103:11, 109:2,

109:18, 110:10,

114:10, 122:1,

126:16, 134:3,

146:25, 150:20,

158:24, 159:2, 165:8,

171:7, 177:2, 192:17,

193:23, 195:18

corrected [3] -

34:22, 61:12, 92:20

correctly [8] - 37:4,

37:10, 59:8, 82:8,

100:17, 143:4,

164:22, 164:25

corrects [1] - 8:17

correspondence [3]

- 25:7, 206:10, 206:19

cost [8] - 28:22,

53:22, 117:9, 117:11,

122:7, 137:9, 137:10,

171:3

costs [3] - 28:23,

140:17, 171:15

Counsel [1] - 132:20

counsel [1] - 12:2

counsels [1] - 12:3

count [7] - 165:19,

165:20, 166:24,

167:1, 205:24, 210:7,

210:8

Count [2] - 168:20,

168:21

counterclaim [5] -

28:7, 68:6, 68:11,

69:5, 69:23

counties [2] - 209:3,

209:11

counts [1] - 176:16

County [27] - 6:8,

14:17, 16:19, 16:21,



16:22, 16:24, 24:2,

24:12, 24:14, 24:17,

30:12, 36:22, 38:12,

45:18, 77:21, 106:19,

135:8, 136:12, 138:2,

148:15, 176:15,

178:14, 204:18,

204:23, 209:7, 209:9,

209:11

county [2] - 19:8,

209:16

couple [5] - 33:1,

108:2, 124:4, 160:17,

208:9

course [4] - 13:6,

22:2, 45:20, 127:4

court [11] - 17:4,

30:13, 31:13, 72:11,

72:13, 73:4, 95:11,

123:11, 123:13,

123:18, 123:20

Court [3] - 14:18,

67:14, 70:4

courtesy [3] - 59:1,

59:4, 136:10

courts [1] - 28:4

cover [7] - 71:16,

136:4, 139:10,

139:11, 139:13,

171:15, 203:11

coverage [6] - 143:7,

144:21, 171:20,

176:24, 177:3, 190:23

covered [8] - 101:1,

109:17, 109:21,

190:2, 190:13, 191:8,

192:8, 210:23

covering [3] -

143:18, 191:12,

191:13

covers [1] - 60:15

CPVC [4] - 151:20,

155:7, 155:16, 159:18

Craig [9] - 65:13,

65:20, 65:23, 114:21,

121:19, 121:20,

127:16, 128:8, 130:1

Craig's [1] - 129:7

crooked [1] - 37:6

crucial [1] - 45:22

cure [1] - 5:7

curiosity [1] - 189:25

curious [1] - 38:1

current [1] - 209:17

customary [1] -

122:22

customer [5] - 29:11,

81:1, 122:23, 165:22,

186:24

cut [19] - 96:15,

96:21, 96:22, 97:20,

97:21, 97:22, 98:9,

98:16, 98:18, 98:19,

99:9, 110:23, 119:20,

123:22, 124:9,

138:20, 156:15

D

damage [10] - 12:21,

133:19, 135:10,

145:17, 146:6,

149:24, 152:17,

153:9, 162:18, 163:7

damaged [1] - 153:8

damages [3] -

134:24, 141:16,

164:12

damaging [1] - 134:9

date [8] - 21:1, 54:7,

67:5, 135:18, 135:19,

197:16, 197:17,

199:12

dated [5] - 19:22,

20:11, 25:18, 91:6,

134:16

dates [2] - 187:20,

189:25

daughter [2] - 140:6,

156:10

daughter's [1] -

142:16

David [4] - 18:6,

18:9, 27:11, 206:25

Davis [52] - 17:15,

18:7, 18:8, 18:10,

19:11, 19:19, 19:21,

19:23, 20:9, 21:12,

21:23, 22:7, 35:9,

35:10, 40:5, 40:7,

43:21, 46:13, 47:1,

50:20, 50:23, 55:17,

55:20, 60:22, 60:23,

70:24, 74:21, 83:12,

87:10, 90:11, 91:7,

95:22, 99:23, 100:14,

100:18, 103:1,

105:16, 105:20,

105:21, 105:24,

106:10, 113:10,

114:5, 114:9, 115:13,

115:15, 115:17,

126:4, 126:15, 129:16

DAVIS [203] - 17:20,

18:7, 18:8, 18:11,

18:22, 50:22, 50:24,

51:2, 51:5, 51:7,

51:10, 51:14, 51:16,

51:22, 52:3, 52:6,

52:13, 52:19, 52:25,

53:5, 53:12, 53:17,

53:24, 54:1, 55:19,

55:21, 55:24, 56:3,

56:14, 56:16, 56:19,

56:21, 56:23, 57:1,

57:5, 57:8, 57:11,

57:14, 57:19, 57:23,

58:1, 60:24, 68:13,

68:17, 69:15, 69:17,

70:25, 71:3, 74:9,

75:8, 75:14, 75:17,

75:23, 76:1, 76:19,

77:11, 77:15, 78:11,

79:7, 79:11, 79:14,

79:17, 80:5, 80:22,

81:8, 81:18, 82:2,

82:15, 82:23, 83:1,

83:15, 83:18, 83:21,

84:1, 84:6, 84:11,

84:14, 84:16, 84:19,

85:4, 85:6, 85:12,

85:18, 85:22, 86:4,

86:7, 87:12, 87:21,

87:25, 88:3, 88:6,

88:7, 88:12, 88:14,

88:25, 89:2, 89:5,

89:9, 89:22, 90:14,

90:17, 90:24, 91:4,

91:19, 96:1, 96:8,

96:14, 97:3, 97:6,

97:13, 97:16, 97:19,

98:3, 98:7, 99:13,

100:10, 101:9,

101:16, 101:21,

101:23, 102:5,

102:18, 102:20,

102:24, 103:3, 103:8,

103:12, 103:15,

104:8, 104:17,

104:19, 104:22,

107:1, 107:6, 108:5,

108:10, 108:12,

108:15, 108:20,

108:24, 109:6,

109:10, 109:15,

109:24, 110:3, 110:7,

110:12, 111:5, 114:3,

114:12, 114:19,

115:2, 115:10,

115:12, 115:17,

115:19, 115:22,

115:24, 116:1, 116:3,

116:7, 116:8, 116:10,

116:17, 116:19,

116:21, 116:23,

116:25, 117:2, 117:4,

117:6, 117:8, 117:10,

117:13, 117:15,

117:17, 117:20,

117:25, 118:3, 118:4,

118:8, 118:10,

118:12, 118:13,

118:16, 119:22,

121:18, 121:21,

121:25, 122:6,

122:16, 122:19,

122:23, 126:6,

127:14, 127:21,

127:25, 128:7,

128:15, 128:18,

128:23, 129:15,

129:17

davis's [1] - 55:1

Davis's [4] - 39:15,

48:10, 54:4, 99:22

days [20] - 7:3, 8:24,

9:12, 13:19, 88:15,

88:21, 133:21, 136:1,

137:3, 154:11,

154:12, 163:13,

165:2, 173:20,

173:22, 173:23,

173:25, 174:6,

199:19, 200:2

DBPR [6] - 6:21, 7:2,

7:13, 7:17, 8:8,

204:14

dead [5] - 124:6,

124:13, 124:17,

124:19, 125:10

deal [3] - 61:4,

123:10, 159:5

dealer [3] - 30:25,

31:2, 31:7

dealing [3] - 74:13,

116:13, 178:23

dealt [2] - 7:18,

81:14

dear [1] - 69:13

Deb [11] - 106:2,

110:8, 132:2, 132:8,

132:11, 135:3, 135:5,

135:7, 138:25,

147:19, 160:4

debate [1] - 109:4

Debra [1] - 181:21

debt [1] - 197:12

December [1] -

13:15

decide [1] - 197:5

decided [1] - 121:8

decision [11] - 11:19,

16:16, 16:24, 42:15,

43:1, 44:4, 79:13,

114:7, 162:13, 208:16

decisions [1] - 16:24

deductible [1] -

161:22

default [1] - 41:23

defective [2] - 30:18,

30:24


6

defense [1] - 14:1

definitely [2] - 59:21,

203:20

delay [3] - 160:23,

196:17, 197:21

delayed [2] - 139:6,

141:5

delivered [2] - 9:14,

192:13

denied [4] - 42:22,

68:6, 68:10, 69:23

deny [1] - 43:14

department [4] -

30:22, 120:5, 123:5,

128:12

Department [3] -

32:8, 66:19, 135:8

describe [1] - 84:21

described [1] - 134:4

desires [1] - 11:16

desk [3] - 178:25,

179:4, 200:2

destroy [1] - 146:10

destroyed [1] -

177:16

determination [7] -

68:15, 68:18, 68:20,

112:21, 113:23,

171:11, 194:12

determine [5] -

21:19, 33:15, 81:5,

194:15, 194:18

determined [3] -

114:9, 171:2, 185:7

determines [1] - 78:1

Dick [1] - 206:16

dictates [1] - 64:18

difference [2] -

42:14, 122:14

different [8] - 32:10,

42:24, 74:23, 75:13,

78:13, 94:2, 158:5

difficult [1] - 202:5

diligent [1] - 208:6

dime [3] - 28:2,

88:20, 128:3

directed [2] - 99:21,

102:16

direction [4] - 11:21,

14:25, 38:23, 106:15

directly [4] - 101:9,

196:19, 197:8, 197:10

director [1] - 7:13

directs [1] - 106:13

disagree [1] - 38:24

disagreement [1] -

206:2

Disciplinary [1] -

131:22

disciplinary [22] -



7:13, 8:20, 16:4,

33:16, 112:22,

113:17, 113:24,

114:8, 130:16,

130:17, 132:18,

132:25, 133:25,

165:15, 165:16,

165:17, 165:18,

174:12, 201:1, 201:2,

201:9, 202:18

disconnected [1] -

160:8

discovered [6] -

107:11, 139:5,

141:25, 142:6, 159:4,

176:19

discretion [1] - 12:7

discuss [1] - 131:14

discussed [3] - 16:8,

105:18, 147:19

discussion [21] -

4:6, 4:7, 5:15, 10:5,

10:6, 15:17, 15:18,

131:17, 166:17,

166:18, 169:15,

169:17, 169:18,

169:25, 172:16,

173:8, 207:12,

208:23, 208:24,

211:12

dishonest [1] - 31:12

dismiss [15] - 11:23,

11:24, 14:21, 15:4,

15:8, 15:12, 15:14,

114:8, 130:19,

130:23, 131:2,

210:19, 210:25,

211:7, 211:25

dismissed [5] -

15:24, 23:12, 28:7,

31:15, 131:8

dispute [2] - 13:16,

193:8

disregard [1] - 24:11

distance [1] - 124:25

distinction [2] -

105:25, 107:4

distributed [1] -

18:15

doctor [2] - 121:8,

121:10

doctors [1] - 140:9

document [1] -

206:23

documentation [14]

- 21:5, 25:9, 25:12,

25:24, 26:1, 27:24,

43:9, 43:10, 43:14,

113:6, 140:10, 180:8,

182:6, 183:8

documented [3] -

22:8, 144:13, 163:4

documents [2] -

105:14, 106:25

dollar [1] - 152:9

dollars [1] - 169:5

Donald [1] - 105:19

done [41] - 6:4, 6:24,

7:4, 7:19, 9:6, 21:14,

43:16, 47:11, 72:3,

76:14, 81:4, 81:5,

84:21, 85:25, 86:2,

86:5, 86:8, 86:20,

90:9, 91:22, 92:2,

92:5, 100:17, 111:10,

111:21, 112:1,

117:16, 118:6, 118:7,

120:2, 125:21,

126:24, 135:13,

139:16, 143:3,

147:21, 158:13,

162:15, 195:9,

195:14, 198:5

door [190] - 20:23,

21:2, 21:6, 21:21,

22:9, 23:22, 24:9,

26:5, 33:17, 33:18,

33:20, 34:5, 37:2,

37:5, 37:6, 37:7, 37:9,

37:12, 39:25, 40:11,

40:13, 41:19, 41:20,

44:10, 44:17, 44:19,

44:23, 45:4, 45:25,

46:1, 47:5, 47:6,

48:19, 48:21, 48:23,

48:24, 49:3, 49:8,

50:9, 50:11, 54:15,

56:24, 57:3, 57:11,

57:16, 57:18, 57:21,

58:25, 59:9, 59:10,

59:11, 59:14, 59:16,

59:19, 59:20, 60:2,

60:4, 60:8, 60:17,

61:3, 69:1, 70:14,

70:15, 72:7, 73:2,

73:4, 73:12, 74:17,

74:22, 75:13, 78:7,

78:13, 78:17, 78:23,

79:4, 79:6, 79:20,

79:21, 79:23, 82:8,

88:9, 88:17, 89:16,

90:5, 91:13, 92:19,

94:13, 94:15, 94:16,

94:17, 94:20, 94:23,

94:24, 95:1, 95:3,

95:17, 95:18, 95:19,

96:5, 96:6, 96:7, 96:9,

96:10, 96:11, 96:15,

96:20, 96:21, 96:22,

97:1, 97:9, 97:20,

97:21, 97:22, 98:8,

98:16, 98:18, 99:14,

100:1, 100:3, 100:5,

100:9, 100:16,

100:25, 101:2,

101:10, 101:12,

101:18, 101:19,

102:1, 102:3, 102:11,

102:17, 102:18,

103:9, 103:14, 104:9,

104:19, 105:5, 105:6,

106:8, 107:5, 107:7,

107:9, 107:10,

107:12, 107:18,

107:22, 108:7, 108:8,

108:13, 108:17,

109:1, 109:17,

109:22, 110:15,

110:20, 110:21,

111:23, 112:12,

113:5, 113:7, 113:8,

113:11, 115:21,

115:23, 115:25,

116:2, 119:19,

123:25, 124:1, 124:5,

125:8, 140:1, 180:21,

205:17, 205:22,

206:3, 206:5

doors [7] - 74:24,

75:4, 78:14, 89:18,

90:20, 91:18

double [2] - 29:16,

106:5

doubt [1] - 190:17

down [21] - 23:20,

26:16, 29:10, 54:25,

61:8, 64:3, 64:9,

67:24, 72:8, 92:8,

93:15, 118:25, 124:3,

127:8, 145:12,

145:16, 145:19,

146:5, 147:20,

156:14, 187:1

drawing [1] - 60:6

Drive [5] - 48:1,

115:18, 132:16,

138:11, 149:2

drop [1] - 11:22

dry [5] - 135:13,

158:10, 158:11,

158:14, 160:7

dryer [1] - 88:5

ducks [1] - 144:10

duct [5] - 146:12,

153:6, 153:8, 153:9,

170:17

ducts [3] - 146:14,

146:15, 146:19

due [8] - 24:22,

105:1, 112:5, 130:19,

199:12, 199:16,

206:13, 207:1

Duggins [8] - 12:3,

12:15, 12:16, 12:18,

13:1, 13:17

Dukes [2] - 206:9,

206:16

dumb [1] - 79:19

during [12] - 20:22,

110:5, 149:9, 149:17,

167:8, 174:23,

176:21, 176:25,

187:15, 205:19,

208:6, 209:7

dust [1] - 156:8

duty [1] - 181:3

E

early [1] - 152:8

easily [1] - 63:6

Edward [6] - 132:2,

132:5, 132:11,

134:18, 138:8, 138:12

effect [6] - 80:15,

182:5, 183:4, 187:10,

190:9, 190:10

effective [1] - 199:9

effort [2] - 5:5,

143:11

egregious [2] -

14:10, 205:4

eight [10] - 133:3,

138:2, 150:23,

176:16, 176:25,

178:13, 184:5,

187:16, 190:7, 207:25

eights [1] - 124:2

either [11] - 21:1,

22:17, 38:23, 39:1,

39:7, 82:14, 82:18,

108:17, 113:6,

159:12, 203:23

elected [1] - 31:8

eleven [2] - 138:19,

150:25

Ellis [2] - 209:2,

209:14

email [3] - 11:13,

149:5, 156:1

emergencies [1] -

159:6

emergency [4] -

147:11, 149:13,

157:20, 163:11

employee [5] - 23:8,

24:23, 29:8, 35:6,

58:16

emptied [1] - 137:3


7

enclosed [1] - 11:14

encourage [1] -

119:23

end [10] - 46:7,

54:20, 54:24, 68:4,

147:6, 147:18,

147:22, 163:14,

171:14, 181:2

ended [2] - 46:13,

188:1

enforce [3] - 77:2,

77:6, 77:19

enforces [1] - 77:20

enlarge [1] - 54:10

enlarging [2] - 48:11,

54:11

entertain [5] - 4:2,

4:13, 5:10, 211:3,

211:6

entire [2] - 102:12,

190:13

entirety [1] - 44:2

entitled [1] - 78:6

entity [1] - 67:13

entry [1] - 24:11

equals [1] - 20:14

equates [1] - 106:4

equipment [1] -

70:15

Ernie [1] - 205:14

eroded [1] - 110:24

Escambia [16] - 6:8,

16:21, 28:4, 30:12,

36:22, 45:18, 77:21,

135:7, 136:12, 138:2,

148:15, 176:15,

178:14, 209:7, 209:9,

209:11

escrow [2] - 66:18,

87:3

especially [1] - 59:4

estimate [6] - 48:11,

134:15, 145:18,

147:12, 149:11,

151:17

evening [3] - 138:19,

150:18, 162:6

event [1] - 106:16

events [1] - 158:5

eventually [1] -

134:23

everyday [1] -

154:12

evidence [10] -

25:20, 39:6, 42:14,

44:5, 81:22, 130:17,

130:20, 130:24,

177:6, 209:5

Evidently [1] - 149:7

evidently [1] - 194:2



exact [3] - 21:1,

27:15, 29:17

exactly [9] - 43:16,

54:7, 68:5, 72:23,

91:22, 124:15,

129:23, 146:3, 193:20

examination [2] -

207:1, 207:6

Examination [1] -

207:3

example [2] - 87:11,

87:15

except [1] - 27:15

exclude [1] - 82:21

excuse [3] - 103:18,

116:4, 187:17

Excuse [1] - 18:22

executed [1] - 25:18

execution [1] - 19:10

exist [1] - 153:2

existing [1] - 151:18

exists [1] - 86:8

expand [1] - 112:16

expanded [1] - 98:12

expect [4] - 81:1,

84:8, 84:9, 100:24

expected [2] - 89:20,

89:21

expects [1] - 70:10

experience [1] -

161:18

expired [2] - 208:25,

209:8

explain [4] - 39:12,

39:16, 135:24, 137:15

explained [2] -

182:7, 184:3

explanation [2] -

143:9, 177:19

extending [1] - 58:22

extensive [1] - 13:8

extent [2] - 43:16,

145:20

exterior [3] - 20:23,

21:2, 100:4

extra [3] - 140:17,

140:20, 180:20

eyes [2] - 39:3, 47:11

F

fact [13] - 4:19,

13:25, 45:10, 61:15,

67:23, 71:3, 77:21,

88:1, 103:18, 111:7,

119:5, 134:21, 195:12

factors [1] - 205:8

factory [1] - 60:12

facts [1] - 147:2

factual [1] - 39:6

fade [1] - 59:12

fadingness [1] -

59:13

fail [1] - 77:23

failed [17] - 8:2, 8:3,

20:2, 25:11, 25:25,

29:25, 45:5, 133:20,

134:21, 136:20,

142:22, 157:5, 164:1,

164:3, 167:21,

176:22, 193:14

failing [2] - 80:10,

168:17

fails [1] - 174:10

failure [6] - 26:3,

113:21, 168:15,

169:1, 176:17

fair [2] - 172:21,

173:1

fairly [5] - 37:13,

37:14, 100:9, 100:11,

101:22

fallen [1] - 55:13

familiar [1] - 27:16

family [1] - 164:7

far [21] - 11:6, 29:14,

34:2, 49:6, 54:9,

54:18, 68:21, 108:24,

109:2, 109:16,

109:24, 110:13,

112:6, 118:6, 120:3,

120:10, 153:1, 153:6,

164:12, 193:6

fashion [1] - 204:13

father [2] - 132:2,

142:18

fault [1] - 191:22

favor [13] - 4:7, 5:16,

10:6, 15:18, 35:16,

67:14, 131:2, 166:18,

170:1, 173:9, 207:12,

209:22, 211:13

fax [1] - 27:21

faxed [1] - 27:19

feasible [1] - 45:6

February [8] - 24:8,

36:25, 40:9, 107:21,

156:23, 184:18,

188:3, 205:13

fee [5] - 167:12,

167:13, 167:25,

168:3, 171:2

felt [1] - 194:5

few [6] - 28:6, 41:11,

50:22, 133:16, 162:3,

165:2

field [1] - 209:7

fifteen [1] - 199:19

fighting [1] - 140:3

figure [2] - 98:5,

170:11

figured [1] - 200:12

figures [1] - 170:10

file [3] - 144:16,

150:4, 206:23

filed [16] - 13:17,

13:19, 21:12, 21:23,

22:23, 23:3, 23:14,

24:1, 24:4, 25:14,

62:23, 62:24, 63:4,

68:1, 133:10, 134:2

filing [3] - 105:11,

139:7, 160:23

final [6] - 7:9, 16:16,

16:18, 55:19, 175:25,

185:15

finally [6] - 136:18,

147:6, 147:17,

147:22, 167:17,

183:21

finance [9] - 182:5,

182:11, 184:11,

184:16, 191:21,

193:15, 195:6, 196:5,

196:12

Finance [9] - 182:12,

184:15, 185:14,

186:9, 186:12, 187:2,

187:3, 196:23, 197:11

financed [1] - 195:23

Finances [3] - 195:8,

196:19, 200:5

financial [7] - 133:4,

145:4, 145:6, 165:22,

168:13, 168:14,

171:21

financing [2] - 180:5,

187:1

findings [1] - 135:4

fine [15] - 77:11,

94:10, 98:21, 98:24,

120:19, 165:24,

165:25, 166:6, 166:8,

166:14, 167:10,

169:4, 169:17, 175:1,

210:14

fined [1] - 6:20

fines [5] - 174:4,

174:7, 174:8, 181:18,

195:13

finish [9] - 8:23,

66:9, 78:10, 121:17,

126:12, 141:9, 150:6,

152:12, 163:18

finished [10] - 6:11,

69:14, 88:24, 113:25,

134:2, 150:17,

156:21, 167:5, 168:16

first [33] - 9:8, 20:12,

23:19, 25:19, 27:23,

33:13, 33:17, 43:6,

43:11, 45:23, 61:1,

61:5, 78:15, 93:2,

93:4, 95:13, 98:16,

98:17, 102:6, 105:22,

110:20, 120:8,

142:12, 162:23,

165:23, 166:4, 166:5,

167:9, 168:8, 168:10,

168:12, 183:14, 205:2

fit [15] - 35:3, 49:25,

50:1, 52:10, 52:11,

62:15, 92:11, 92:13,

94:9, 112:8, 127:6,

135:13, 158:14,

159:13, 160:7

fits [1] - 159:15

fitted [1] - 158:10

fitting [2] - 92:16,

158:11

five [13] - 32:20,

36:8, 49:25, 127:5,

127:12, 131:12,

140:6, 155:10,

156:10, 162:6, 162:8,

169:5, 169:6

five-foot [1] - 49:25

five-minute [2] -

36:8, 127:12

five-year [1] - 32:20

fix [15] - 36:8, 64:1,

68:25, 69:1, 95:12,

127:11, 127:13,

139:13, 140:21,

164:7, 164:12,

193:13, 193:17,

193:19, 194:1

fixed [9] - 35:12,

36:8, 122:11, 136:21,

139:15, 140:5, 141:7,

146:16, 149:21

fixing [2] - 73:11,

142:15

fixtures [2] - 151:21,

154:22

flashing [1] - 83:9

flawed [1] - 30:17

flexibility [1] - 38:23

flood [2] - 135:10,

208:7

flooded [3] - 133:18,

134:8, 138:23

flooding [2] - 156:13,

156:16

floor [8] - 92:24,

146:21, 154:6, 160:8,

160:14, 160:18,

161:10, 162:14

flooring [4] - 13:12,


8

149:23, 161:4, 161:13

floors [9] - 135:15,

142:15, 143:11,

156:19, 162:11,

162:12, 162:19,

162:24, 165:3

Florida [12] - 27:12,

55:22, 55:25, 107:14,

117:5, 138:11,

138:13, 143:25,

149:3, 167:4, 178:14,

207:5

fluctuates [1] - 38:23

flush [2] - 61:20,

61:21

flying [1] - 20:4

folder [1] - 147:8

Foley [4] - 63:6,

63:7, 63:8, 93:17

folks [2] - 30:22,

31:14

follow [2] - 38:15,

205:15

follow-up [1] -

205:15

following [13] -

16:12, 133:20,

147:13, 149:16,

149:19, 150:5,

150:23, 152:16,

153:3, 155:4, 157:17,

160:19, 192:24

foot [4] - 31:9, 48:14,

49:25, 127:5

forever [1] - 65:4

forgive [1] - 115:19

forgot [2] - 46:16,

164:18

form [3] - 16:18,

73:20, 73:21

former [1] - 206:15

forth [3] - 7:9, 7:11,

179:6

forthcoming [3] -

183:22, 185:17,

189:12

forthright [1] - 136:4

fortunately [1] -

121:4

forum [1] - 9:4

Forum [1] - 5:22

forward [4] - 22:21,

113:24, 133:25,

191:12

forwarded [3] - 6:20,

11:13, 106:20

four [8] - 23:16,

54:24, 124:21, 127:5,

155:10, 156:21,

159:22, 163:12



frame [6] - 60:8,

124:1, 124:5, 124:10,

159:9, 173:17

frankly [1] - 39:13

free [1] - 150:10

freeze [1] - 149:10

freshly [2] - 100:15,

101:12

Friday [3] - 133:12,

147:12, 203:5

friend [1] - 149:5

front [7] - 17:14,

22:9, 131:24, 192:20,

200:22, 202:1, 202:2

frustrations [1] -

8:11

full [10] - 112:22,

177:23, 178:8,

179:24, 180:2, 180:5,

181:24, 181:25,

182:14, 186:25

fully [1] - 140:15

funding [1] - 141:9

future [4] - 38:12,

172:9, 172:12, 173:5

G

Gabrieli [2] - 18:8,

18:10

gain [1] - 59:5

gallons [2] - 137:1,

140:19

galvanized [1] -

151:18

gaps [1] - 23:21

garage [5] - 88:9,

88:17, 205:17,

205:22, 206:5

Garrett [10] - 65:12,

65:19, 66:17, 78:19,

103:18, 105:8, 108:6,

109:7, 109:10, 183:6

GARRETT [157] -

4:17, 6:15, 8:18, 8:25,

9:10, 9:13, 9:20, 9:23,

10:3, 10:16, 11:1,

11:4, 14:23, 16:1,

17:8, 17:11, 17:16,

17:24, 18:3, 18:13,

18:25, 19:6, 21:9,

33:11, 34:7, 34:14,

34:20, 34:24, 35:22,

36:13, 36:19, 36:24,

37:9, 37:15, 38:3,

39:5, 42:18, 43:3,

43:10, 47:22, 69:8,

70:24, 71:2, 74:6,

79:25, 81:16, 91:5,

99:18, 105:9, 107:3,

107:10, 108:9,

108:11, 108:14,

108:18, 108:22,

109:4, 109:8, 109:14,

109:20, 110:1, 110:5,

110:11, 112:18,

113:15, 130:9,

131:10, 131:23,

132:9, 132:12, 133:1,

147:24, 148:13,

148:18, 151:15,

155:20, 157:4, 157:9,

157:13, 165:12,

165:16, 165:20,

166:5, 166:11,

166:25, 167:13,

167:16, 167:19,

168:12, 168:25,

169:6, 169:21, 170:8,

171:1, 171:6, 171:9,

171:17, 172:2, 172:4,

172:6, 173:16, 174:1,

174:6, 174:9, 174:20,

175:14, 175:24,

176:6, 176:8, 176:13,

179:15, 186:10,

186:18, 186:23,

187:8, 189:16,

189:22, 190:10,

190:22, 192:7,

192:12, 197:23,

198:1, 198:8, 199:10,

199:16, 199:20,

200:7, 200:23, 201:2,

201:8, 201:16, 202:5,

202:23, 203:2,

203:11, 203:14,

203:17, 203:23,

204:1, 204:10,

205:13, 206:7,

206:21, 206:25,

207:19, 207:24,

208:1, 208:3, 208:15,

209:2, 209:12, 210:5,

211:2, 211:5, 211:10,

211:20

gas [4] - 136:11,

140:23, 140:24, 148:1

Gas [1] - 148:16

general [6] - 176:17,

176:23, 178:11,

179:20, 179:21,

189:10

generated [3] - 90:6,

91:25, 92:1

generates [1] - 92:3

gentleman [6] - 28:4,

31:11, 36:10, 54:21,

205:16, 209:13

gentlemen [1] -

198:18

get-go [1] - 137:7

given [13] - 69:22,

93:6, 113:2, 118:5,

125:12, 136:5, 141:2,

144:22, 154:8,

170:10, 194:5,

198:20, 199:8

glad [1] - 70:17

gladly [1] - 162:21

glady [1] - 126:25

glass [7] - 19:15,

26:13, 28:14, 29:3,

32:20, 59:22

glasses [1] - 208:3

gleaned [1] - 112:25

glue [13] - 134:22,

157:14, 158:17,

158:21, 158:22,

158:25, 159:11,

159:12, 159:14,

163:21, 163:22,

164:17, 164:19

glued [12] - 135:14,

138:22, 142:14,

151:7, 151:8, 151:10,

157:3, 157:24, 158:4,

158:7, 158:15, 164:16

goal [1] - 119:6

God [4] - 68:12, 69:4,

69:13, 91:24

gosh [1] - 54:6

Government [1] -

12:14

granted [1] - 161:16

great [2] - 6:16,

63:16

Griffin [1] - 206:25

Griffin's [1] - 207:6

grown [1] - 145:21

guarantee [4] - 49:4,

49:7, 87:9, 120:16

guaranteed [2] -

22:3, 200:18

guess [13] - 20:25,

26:25, 34:25, 40:22,

66:24, 77:3, 99:1,

126:15, 143:10,

149:5, 149:9, 151:2,

191:8

guessing [1] - 75:3

guilty [6] - 166:3,

166:14, 169:3, 169:4,

169:14, 169:16

gutted [1] - 99:9

guy [12] - 35:25,

46:11, 46:16, 62:18,

76:5, 76:8, 76:20,

93:4, 99:8, 111:8,

127:9, 136:11

guys [2] - 30:4,

179:8

H

habitual [2] - 69:3,

69:6

half [2] - 124:2,

156:18

halfway [1] - 156:14

Hall [4] - 23:8,

205:14, 205:20, 206:3

hall [1] - 156:12

hallway [2] - 134:8,

156:14

hand [6] - 9:14,

12:16, 17:25, 70:23,

132:9, 148:19

handed [1] - 46:5

handle [3] - 26:22,

26:24, 143:1

happy [4] - 77:13,

87:25, 128:4, 128:25

hard [1] - 149:9

hardly [2] - 149:22,

152:17

hardware [5] - 37:7,

39:24, 40:2, 40:12,

74:20

hardwood [1] -

156:18

harm [7] - 133:5,

145:4, 145:6, 165:22,

168:13, 168:14,

171:21

hassle [1] - 49:11

hate [1] - 118:23

hazy [1] - 50:11

head [1] - 116:14

hear [13] - 31:22,

31:24, 39:10, 43:23,

58:6, 59:7, 68:6,

69:10, 102:2, 112:23,

135:6, 142:17, 194:14

heard [35] - 16:15,

28:6, 31:23, 31:24,

32:5, 44:3, 58:10,

58:11, 61:6, 61:7,

61:9, 64:15, 74:2,

74:22, 75:4, 75:15,

76:1, 76:13, 78:13,

84:24, 84:25, 85:6,

85:22, 90:11, 90:19,

94:3, 94:14, 95:2,

95:6, 95:14, 153:23,

156:11, 158:3, 158:4

hearing [49] - 5:4,

8:20, 11:7, 24:22,


9

25:1, 25:9, 25:23,

26:23, 27:16, 27:23,

32:12, 33:3, 33:16,

37:2, 43:6, 43:20,

64:18, 65:7, 72:16,

73:1, 81:3, 82:2, 82:4,

90:17, 112:20,

112:22, 113:17,

114:8, 130:16,

130:17, 132:18,

132:19, 132:23,

132:24, 133:24,

133:25, 147:17,

154:10, 155:23,

176:18, 176:22,

177:4, 201:1, 202:7,

202:18, 210:11,

210:12, 210:15

Hearing [2] - 10:24,

131:22

hearings [3] - 16:4,

16:9, 72:19

hears [1] - 202:9

hearsay [2] - 194:13,

194:19

heart [4] - 121:7,

121:8, 121:10

heater [4] - 140:23,

151:20, 151:22,

154:22

held [2] - 151:10,

207:3

hello [1] - 5:25

help [3] - 18:16,

139:7, 143:12

helper [2] - 164:16,

164:23

helping [2] - 141:5,

164:7

herself [2] - 182:8,

182:22

hide [2] - 71:18,

119:18

higher [1] - 145:22

highlight [1] - 18:14

himself [9] - 65:23,

71:1, 75:19, 82:12,

85:23, 90:2, 95:7,

111:11, 112:7

hinges [1] - 40:3

hire [2] - 129:9,

143:1

hired [4] - 136:20,

138:16, 141:7, 205:16

hiring [1] - 141:4

historical [1] -

179:18

history [1] - 17:12

hit [1] - 120:14

hold [3] - 44:11,



52:16, 121:17

holding [2] - 173:4,

178:3

holds [1] - 137:1

hole [31] - 60:8,

60:10, 60:13, 70:20,

70:22, 71:17, 71:21,

72:4, 74:18, 95:5,

98:9, 98:19, 98:20,

98:21, 98:22, 99:2,

99:3, 99:7, 124:5,

124:7, 124:9, 124:14,

124:17, 124:19,

124:20, 124:24,

125:1, 125:2, 125:10,

138:20

holes [8] - 71:14,

71:22, 73:3, 79:21,

94:24, 95:4, 119:20,

124:12

home [37] - 6:4, 6:11,

29:24, 48:10, 49:19,

53:13, 53:14, 59:2,

66:2, 66:4, 66:5, 84:3,

86:13, 87:9, 87:22,

88:4, 93:10, 133:19,

138:18, 138:23,

139:13, 139:15,

141:10, 142:21,

142:25, 143:10,

143:13, 144:15,

146:10, 147:12,

156:3, 162:5, 163:7,

164:5, 164:7, 165:7,

202:14

Homeowner [1] -

25:19

homeowner [20] -

11:16, 13:18, 13:19,

14:3, 14:11, 14:20,

20:18, 26:17, 40:21,

40:24, 41:2, 41:8,

134:23, 147:21,

151:16, 156:24,

173:19, 205:20,

205:21, 206:1

homeowner's [2] -

35:4, 41:1

homeowners [1] -

195:20

homes [1] - 55:10

honest [3] - 69:21,

162:22, 163:6

honestly [1] - 76:18

honor [11] - 19:25,

32:22, 63:15, 73:16,

76:22, 76:24, 77:24,

80:11, 112:14,

113:21, 126:22

honored [2] - 130:7,

144:4

hook [2] - 164:21,

164:24

hoping [2] - 193:18,

194:1

Horizon [15] - 18:20,

19:15, 20:10, 22:25,

25:17, 34:17, 48:4,

49:6, 84:2, 93:16,

100:13, 116:7, 116:9,

119:2, 120:24

horrible [1] - 140:1

horse [1] - 129:25

hospital [1] - 140:9

hot [13] - 133:13,

134:4, 135:15,

138:17, 138:21,

139:19, 140:23,

151:18, 151:21,

154:21, 155:17,

157:22, 163:2

hour [18] - 20:12,

30:1, 30:3, 47:9,

66:21, 75:21, 84:13,

84:15, 84:16, 84:19,

85:9, 85:16, 120:8,

120:9, 120:17,

125:21, 129:22,

155:13

hours [9] - 66:22,

66:23, 66:25, 86:25,

120:20, 133:16,

151:11, 155:10,

156:25

house [21] - 11:24,

35:2, 48:12, 48:14,

83:7, 92:7, 115:21,

116:6, 116:18,

116:20, 116:22,

116:24, 117:1, 117:3,

117:7, 134:6, 149:23,

151:6, 153:5, 158:16,

161:2

housecleaning [1] -

4:18

household [1] -

137:6

housekeeping [1] -

4:18

huffing [1] - 58:11

hundred [2] - 169:5,

169:6

hundreds [1] -

140:17

hurry [1] - 8:12

I

idea [5] - 89:24,

140:12, 141:1, 142:2,

179:11

identification [1] -

59:19

identify [2] - 44:22,

59:20

illustrated [2] - 40:5,

40:13

images [1] - 201:23

implies [6] - 85:25,

86:1, 86:4, 86:7, 86:8,

104:24

imply [2] - 68:23,

102:4

implying [2] - 75:17,

104:23

important [1] - 121:9

impression [2] -

99:24, 107:17

improper [1] -

134:22

in-house [1] - 11:24

Inc [1] - 34:17

inch [2] - 36:2, 124:3

inches [3] - 124:5,

124:21, 156:18

include [4] - 122:20,

170:11, 170:19,

202:24

included [4] - 25:16,

145:25, 146:2, 180:8

including [4] - 23:17,

25:15, 145:9, 145:11

inclusive [2] - 73:19,

73:21

incomplete [3] -

81:12, 81:19, 112:3

Incorporated [1] -

25:17

incorrect [2] - 27:14,

35:22

incorrectly [1] -

100:2

indebtedness [3] -

172:9, 172:12, 173:5

indicate [1] - 124:24

indicated [5] - 14:4,

14:6, 32:4, 172:25,

192:15

indicates [1] - 14:11

indicating [2] -

125:2, 180:11

individual [3] - 5:1,

31:12, 194:17

inducement [1] -

122:21

Industry [2] - 13:6,

13:9

inform [1] - 204:17

information [21] -

11:3, 11:5, 27:19,

38:22, 39:1, 42:15,

42:17, 42:25, 43:1,

43:8, 76:15, 95:24,

138:24, 139:1,

177:19, 179:19,

183:3, 183:10, 194:6,

201:15, 210:3

informed [7] -

105:23, 106:17,

177:13, 179:16,

188:23, 188:24, 189:7

informing [1] -

199:20

infringe [1] - 67:12

infringed [1] - 17:5

initial [2] - 19:7,

22:23

inline [1] - 76:4

insects [3] - 20:4,

23:21, 37:4

inside [3] - 93:3,

93:9, 124:3

insist [1] - 106:12

insistent [1] - 103:1

inspect [4] - 117:4,

125:5, 134:20, 157:5

inspected [4] -

134:4, 147:16,

162:16, 163:16

inspection [11] -

19:9, 136:19, 140:22,

141:8, 142:22,

147:21, 157:7,

158:13, 164:4, 167:8,

167:24

inspections [4] -

167:4, 167:9, 168:18,

184:6

Inspections [3] -

36:23, 148:16, 177:1

Inspector [2] -

134:19, 148:17

inspector [6] - 74:3,

74:8, 148:1, 148:7,

158:12, 175:21

inspector's [1] -

163:25

install [9] - 13:12,

51:18, 51:25, 99:11,

99:12, 151:19,

205:17, 205:23

installation [1] -

107:16

installed [20] - 37:11,

37:13, 40:11, 41:20,

45:4, 88:17, 100:1,

100:2, 100:12,

100:16, 101:3,

107:18, 110:21,


10

134:7, 139:20,

151:23, 154:19,

155:7, 156:16

installer [3] - 20:6,

51:12, 125:24

instant [1] - 25:11

instead [3] - 127:10,

196:12, 211:23

instinct [1] - 48:24

instructed [2] -

153:21, 154:9

insulate [4] - 142:23,

150:9, 151:23, 164:3

insulation [3] -

13:12, 157:12, 157:18

Insurance [6] -

153:20, 177:21,

179:22, 180:2,

182:15, 192:2

insurance [108] -

12:19, 134:14,

134:25, 135:18,

135:20, 135:22,

135:23, 136:2, 136:3,

136:5, 136:6, 136:16,

137:17, 137:19,

137:23, 138:3, 139:3,

139:4, 139:5, 139:6,

139:8, 139:9, 139:13,

140:2, 140:3, 140:16,

141:3, 141:5, 141:14,

143:8, 143:15,

143:25, 144:7,

144:14, 144:18,

144:23, 145:1,

146:11, 146:15,

150:2, 150:3, 150:4,

152:10, 152:14,

152:25, 153:19,

153:21, 161:3,

161:14, 161:22,

162:16, 164:7,

171:14, 171:18,

171:19, 171:22,

172:19, 175:12,

176:17, 176:23,

177:2, 177:5, 177:9,

177:20, 178:3, 178:4,

178:6, 178:11,

178:20, 179:8,

179:10, 179:13,

180:5, 181:16,

182:16, 183:4,

183:15, 183:20,

183:24, 184:8, 187:4,

187:11, 187:25,

188:18, 188:25,

190:20, 191:4,

191:18, 191:24,

192:22, 193:7,



193:11, 193:22,

194:3, 195:16,

195:20, 195:23,

196:6, 198:20,

198:22, 198:23,

198:24, 199:2, 199:6,

199:9, 203:25

insured [2] - 141:4,

187:5

intended [1] - 106:18

intention [2] -

149:13, 149:14

intentionally [2] -

179:10, 194:2

interaction [1] - 35:8

interfere [1] - 164:6

internally [1] - 11:24

interpretation [4] -

13:8, 80:10, 105:1,

110:2

interpreted [1] -

105:2

introduced [3] -

123:14, 123:16,

123:20

inverted [1] - 168:25

investigate [2] -

100:6, 106:12

investigating [2] -

108:19, 108:23

investigation [1] -

39:18

investigations [1] -

159:5

Investigator [5] -

23:6, 24:8, 36:21,

105:13, 135:7

investigator [10] -

6:7, 7:2, 7:5, 7:17,

7:18, 8:8, 14:6, 74:8,

137:13, 175:22

investigator's [1] -

108:3

investigators [2] -

180:19, 205:4

invoice [6] - 20:10,

20:16, 21:17, 41:19,

91:11, 156:1

involved [6] - 27:2,

133:22, 134:14,

139:9, 141:20, 181:18

involvement [1] -

148:2

irrelevant [1] -

127:19

Issuance [1] -

204:14

issue [47] - 5:1, 5:7,

5:23, 6:3, 6:6, 8:2,

11:23, 13:3, 20:23,

26:5, 26:14, 26:18,

27:1, 27:3, 34:7,

34:16, 43:25, 44:1,

61:3, 64:8, 64:12,

64:16, 66:13, 86:18,

92:20, 95:16, 107:5,

108:18, 109:5, 113:3,

113:5, 128:8, 129:1,

132:23, 137:5,

141:19, 143:6, 143:7,

146:18, 149:7, 152:6,

162:12, 172:18,

174:25, 194:1

issued [9] - 13:21,

21:18, 67:23, 133:8,

139:1, 210:7, 210:10,

210:22, 211:22

issues [15] - 11:9,

14:19, 26:2, 39:15,

39:17, 39:19, 43:19,

64:16, 73:23, 95:10,

122:25, 141:10,

141:18, 143:2, 162:11

issuing [1] - 122:7

Item [4] - 131:21,

176:12, 208:25,

210:17

item [4] - 10:24,

10:25, 15:25, 210:3

items [1] - 122:9

Items [1] - 208:13

itself [3] - 69:21,

69:22, 79:17

J

Jacksonville [1] -

179:23

James [1] - 6:2

January [30] - 23:11,

23:13, 23:25, 24:3,

105:12, 105:15,

133:10, 134:2,

134:17, 134:18,

135:11, 137:17,

137:20, 138:18,

140:20, 142:13,

151:17, 152:1,

156:23, 162:6, 163:9,

183:16, 183:17,

183:18, 184:2, 188:1,

188:21, 188:22,

203:20

jar [1] - 164:17

Jeff [4] - 136:12,

147:25, 148:15,

148:20

jeopardy [2] - 29:16,

106:5

Jim [2] - 206:15,

206:16

job [56] - 21:17, 30:2,

34:1, 63:6, 63:7,

64:24, 64:25, 65:2,

65:4, 65:5, 66:11,

66:21, 80:14, 80:16,

80:20, 81:11, 81:12,

81:19, 81:22, 81:23,

82:3, 82:5, 82:6, 82:9,

82:10, 88:16, 88:24,

89:10, 89:11, 112:3,

112:4, 112:5, 112:11,

133:7, 133:9, 134:2,

142:18, 147:13,

150:21, 156:21,

162:8, 162:15,

163:13, 163:16,

163:18, 167:2, 167:5,

167:7, 167:8, 168:16,

168:20, 191:22,

205:15

jobs [1] - 81:4

Joe [6] - 157:5,

158:12, 158:15,

158:24, 163:1, 163:25

John [2] - 206:10,

206:19

joint [3] - 151:7,

159:12, 159:17

Joyce [3] - 67:16,

67:17, 67:25

judge [4] - 46:5,

46:6, 162:13

Judge [6] - 67:17,

67:19, 67:20, 67:24,

70:4, 73:5

judgment [1] - 30:14

judicial [3] - 38:16,

67:16, 68:9

July [37] - 25:21,

176:24, 179:11,

184:19, 185:1, 185:4,

185:10, 185:12,

185:13, 186:4, 187:9,

187:11, 187:12,

188:7, 189:21,

189:22, 190:2, 190:3,

190:9, 190:11,

190:13, 190:23,

190:25, 191:4, 191:8,

191:11, 192:10,

192:16, 194:25,

198:19, 198:20,

198:21, 199:17,

199:21, 199:23,

204:3, 204:25

July 30th [2] -

188:15, 191:9

July's [1] - 178:22

June [5] - 178:21,

184:19, 184:25,

186:4, 188:4

jurisdiction [10] -

7:15, 17:4, 81:20,

171:7, 172:8, 172:23,

173:4, 174:13,

174:17, 174:19

jurisdictional [1] -

209:16

K

Karen [3] - 64:16,

67:19, 77:7

keep [11] - 10:22,

30:9, 65:7, 81:3, 87:5,

94:10, 94:13, 98:25,

128:2, 175:16, 175:17

keeps [6] - 63:19,

63:21, 67:4, 67:13,

78:19, 96:8

Kelly [4] - 136:12,

147:25, 148:15,

148:20

KELLY [1] - 148:15

kept [6] - 98:10,

99:4, 141:25, 147:9,

147:14, 198:9

Kerra [1] - 77:8

kicked [2] - 31:22,

31:25

kind [15] - 4:17,

18:16, 38:17, 39:2,

50:11, 59:12, 149:25,

157:10, 158:20,

158:21, 158:22,

158:25, 159:18,

185:23, 194:21

kitchen [7] - 139:19,

141:23, 142:1, 142:5,

145:21, 154:23, 156:9

knowing [2] -

175:12, 193:10

knowledge [1] -

73:22

known [4] - 108:22,

116:5, 126:3, 181:8

knows [6] - 75:16,

94:16, 94:17, 114:13,

129:6

Kyle [1] - 23:6

Kyle's [1] - 107:20

Kyles [40] - 14:5,

18:23, 19:4, 19:5,

24:8, 36:14, 36:16,

36:17, 36:21, 36:24,

37:16, 40:15, 40:20,

41:11, 44:14, 44:15,

57:2, 57:14, 71:1,


11

74:2, 74:7, 78:16,

94:19, 96:19, 99:17,

99:18, 101:9, 101:16,

101:24, 103:16,

104:8, 104:23,

105:10, 106:7,

106:16, 107:24,

108:15, 109:25, 113:8

KYLES [32] - 19:4,

36:21, 37:3, 37:12,

40:1, 40:4, 40:18,

41:13, 41:17, 41:21,

41:24, 42:5, 42:10,

44:20, 44:24, 45:15,

99:21, 100:11,

100:22, 101:4, 101:8,

101:11, 101:19,

101:22, 102:16,

102:19, 102:22,

103:1, 103:5, 103:11,

103:14, 104:13

Kyles's [1] - 106:9

L

L-shaped [1] - 62:9

L.L.C [1] - 132:17

label [4] - 59:22,

59:24, 59:25, 60:2

labor [6] - 21:16,

28:11, 28:24, 47:3,

84:13, 84:15

lack [3] - 130:19,

130:23, 181:16

ladies [1] - 198:17

lady [2] - 8:17,

155:12

Lakewood [1] -

187:18

lAMBETH [1] -

138:12

Lambeth [21] -

132:1, 132:2, 132:5,

132:6, 132:10,

132:11, 132:15,

132:16, 134:18,

137:8, 138:7, 138:8,

138:9, 138:10,

138:12, 149:6,

155:22, 160:11,

162:1, 175:14, 176:20

LAMBETH [23] -

132:5, 132:6, 138:10,

138:15, 139:16,

141:17, 142:11,

143:16, 143:20,

143:23, 144:3, 144:8,

144:12, 144:19,

145:8, 145:11, 146:2,

147:1, 148:23, 158:6,



162:2, 162:5, 165:10

Lambeth's [1] -

133:19

Lambeths [7] -

135:19, 135:25,

136:18, 148:22,

154:9, 183:14, 183:19

lapse [4] - 137:23,

178:5, 184:4, 189:6

lapsed [1] - 193:22

Larkspur [1] -

138:13

last [24] - 13:14,

13:18, 31:14, 34:4,

65:14, 65:18, 65:20,

67:24, 121:21,

121:23, 122:4,

127:15, 128:20,

129:7, 129:11, 143:8,

147:17, 153:7, 178:7,

184:4, 184:23,

198:18, 203:21,

205:24

latching [1] - 48:19

late [2] - 167:7,

167:12

latter [1] - 187:11

laundry [1] - 156:4

lavatory [4] - 154:19,

154:23, 154:25, 155:2

law [2] - 13:8, 128:25

lawsuit [1] - 13:17

lay [1] - 64:22

lead [1] - 136:11

leading [1] - 110:16

leak [15] - 120:13,

120:22, 136:24,

140:20, 149:21,

150:10, 151:3, 153:1,

153:2, 154:20, 155:1,

155:3, 159:3, 169:20

leaked [1] - 141:23

leaking [15] - 22:8,

55:3, 55:6, 55:16,

73:12, 91:13, 109:21,

113:9, 139:20,

139:23, 140:12,

141:22, 142:3, 163:3,

164:13

leaks [4] - 29:20,

120:18, 150:22, 153:4

least [6] - 7:3, 33:5,

35:11, 174:19, 193:6,

203:4

leave [8] - 23:21,

45:25, 63:8, 66:5,

67:10, 83:11, 87:17,

93:18

leaving [1] - 206:4

led [8] - 55:6, 100:14,

101:11, 101:19,

104:23, 110:18, 138:4

ledger [1] - 194:24

Lee [1] - 206:15

left [20] - 40:12, 63:1,

63:10, 66:3, 88:14,

93:18, 99:23, 105:15,

112:2, 139:17,

142:22, 150:20,

155:25, 156:3, 162:5,

164:16, 164:21,

165:1, 171:18

legal [1] - 17:3

legality [1] - 154:13

length [2] - 6:17,

197:20

Leroy [1] - 205:14

less [1] - 111:22

letter [25] - 8:4,

11:14, 19:22, 19:23,

23:4, 24:18, 91:6,

91:20, 91:21, 111:15,

111:16, 111:18,

111:19, 111:22,

118:9, 118:11,

155:21, 155:24,

156:22, 166:8, 181:2,

196:11, 199:13,

202:6, 206:8

letters [4] - 111:14,

180:15, 180:17,

206:14

level [1] - 23:24

liability [7] - 135:18,

176:17, 176:23,

178:11, 179:20,

179:21, 189:11

liable [1] - 28:10

liar [4] - 69:4, 69:6,

69:12, 123:11

License [3] - 13:11,

204:14, 206:11

license [6] - 8:19,

135:2, 206:12,

207:23, 209:8, 209:19

licensed [6] - 12:24,

13:5, 74:8, 120:11,

141:4, 209:2

licenses [1] - 209:16

Licensing [3] - 13:6,

13:9, 176:15

lie [2] - 104:10, 121:2

lies [2] - 8:14, 69:11

lieu [1] - 179:23

life [1] - 34:17

lifetime [7] - 19:12,

19:16, 23:1, 23:7,

28:11, 28:13, 112:8

light [1] - 55:11

likely [1] - 102:8

limbo [1] - 20:20

limit [1] - 73:24

limited [1] - 73:24

limiting [1] - 44:2

limits [2] - 171:23,

208:10

Linda [1] - 153:19

line [5] - 57:20,

57:21, 72:5, 100:24,

138:18

lines [1] - 164:21

list [1] - 198:11

listed [1] - 111:25

live [1] - 48:1

living [1] - 48:8

load [1] - 156:3

local [1] - 167:3

lock [11] - 40:11,

40:14, 97:21, 97:23,

98:10, 98:12, 98:13,

98:24, 99:1, 99:4,

99:8

locked [1] - 66:5

look [58] - 50:14,

54:17, 55:24, 56:10,

57:8, 60:4, 62:1, 62:3,

64:17, 70:16, 70:17,

70:18, 70:20, 71:6,

71:8, 71:9, 71:10,

71:13, 71:19, 71:24,

72:2, 72:4, 72:15,

72:21, 73:20, 74:10,

75:6, 75:11, 81:10,

92:18, 96:20, 96:21,

100:15, 103:2,

103:22, 104:16,

104:19, 105:5,

107:21, 123:15,

124:6, 124:22, 125:9,

127:18, 135:10,

147:8, 149:7, 152:15,

152:23, 158:25,

160:25, 161:10,

164:22, 179:9, 197:16

looked [13] - 13:5,

56:23, 57:24, 59:1,

59:11, 60:7, 78:17,

94:20, 117:6, 124:1,

136:12, 149:20, 184:5

looking [10] - 56:8,

60:6, 60:9, 75:8, 75:9,

110:20, 117:21,

123:25, 125:3, 149:25

looks [4] - 79:3,

124:4, 124:6, 152:1

Lord [1] - 69:11

losing [1] - 179:5

loud [1] - 156:11

Luevender [1] - 5:25

M

ma'am [2] - 34:23,

147:1

Mac [2] - 44:11,

123:23

machine [7] - 87:16,

87:18, 88:5, 136:25,

156:4, 164:20, 164:25

Madam [4] - 4:15,

6:13, 15:25, 33:10

Magee [1] - 201:12

MAGEE [67] - 8:23,

9:19, 10:2, 32:14,

32:18, 39:23, 40:2,

44:10, 44:12, 44:17,

44:22, 59:18, 59:24,

60:5, 84:4, 84:7,

84:13, 84:15, 84:17,

85:1, 85:5, 121:14,

123:24, 124:9,

124:12, 124:19,

125:9, 130:18,

150:14, 150:19,

151:1, 151:7, 151:12,

153:14, 154:18,

154:24, 157:2,

157:23, 158:1,

159:10, 159:23,

169:3, 169:9, 172:14,

173:11, 173:23,

174:3, 175:5, 186:8,

186:17, 190:19,

191:1, 195:22, 196:2,

196:20, 196:25,

197:9, 198:10,

198:25, 199:5,

199:13, 200:15,

201:13, 201:20,

202:21, 207:9, 209:10

mail [10] - 9:14,

24:17, 105:16,

105:20, 142:23,

179:13, 180:12,

187:9, 189:18, 189:19

mailed [4] - 180:9,

186:12, 197:2, 200:18

mailing [2] - 196:4,

196:9

main [6] - 105:10,

107:20, 138:17,

140:5, 151:5, 151:6

maintenance [2] -

20:5, 111:8

major [1] - 163:7

majority [1] - 141:18

man [6] - 20:5,

63:21, 80:11, 118:23,

119:7, 121:11


12

man's [1] - 69:10

manner [1] - 106:13

manufacturer [3] -

44:23, 85:3, 155:18

manufacturer's [1] -

44:18

March [18] - 24:10,

24:11, 24:12, 42:16,

139:22, 140:21,

142:21, 147:7, 147:8,

147:18, 147:22,

163:14, 167:19,

181:1, 181:2, 184:18,

184:23, 188:4

Marine [1] - 187:18

mark [2] - 59:19,

94:22

matched [1] - 59:14

material [6] - 19:14,

23:10, 27:25, 30:16,

30:19, 30:23

materials [2] - 26:10,

120:9

matter [26] - 8:7,

11:2, 11:17, 13:7,

13:13, 14:24, 24:18,

25:11, 39:8, 64:19,

67:18, 67:20, 79:7,

87:18, 90:1, 119:4,

127:19, 132:25,

136:9, 171:7, 175:25,

176:6, 186:22,

195:12, 206:4

matters [1] - 131:15

Matthews [1] -

103:23

MATTHEWS [289] -

4:2, 4:6, 4:10, 4:13,

5:9, 5:14, 5:18, 5:21,

6:13, 9:7, 9:11, 9:16,

9:22, 9:24, 10:4, 10:8,

10:10, 10:12, 10:18,

10:23, 11:3, 12:5,

12:9, 12:12, 14:22,

15:2, 15:7, 15:10,

15:14, 15:17, 15:21,

15:23, 17:6, 17:10,

17:15, 17:18, 17:21,

18:12, 27:6, 27:8,

31:17, 32:23, 33:8,

36:16, 37:17, 37:20,

39:4, 39:21, 40:19,

41:7, 43:7, 44:9,

44:11, 44:13, 44:16,

45:1, 45:13, 47:13,

47:16, 47:19, 47:24,

50:17, 58:2, 58:13,

60:20, 69:9, 69:14,

69:16, 80:2, 83:12,

83:16, 83:19, 83:24,



87:10, 87:14, 87:23,

88:2, 88:11, 88:13,

88:23, 89:1, 89:4,

89:7, 89:14, 90:10,

90:15, 90:18, 91:1,

91:15, 95:22, 96:25,

97:4, 97:10, 97:15,

97:18, 97:25, 98:4,

99:16, 102:4, 104:6,

104:11, 104:15,

104:18, 104:20,

105:8, 114:1, 114:5,

114:11, 115:7,

118:15, 118:18,

119:15, 121:13,

121:17, 123:6,

123:23, 128:13,

128:16, 128:22,

129:13, 129:16,

130:11, 130:14,

130:22, 131:1, 131:5,

131:7, 131:12,

131:16, 131:20,

137:12, 138:6,

138:14, 139:14,

141:11, 141:13,

143:14, 143:17,

143:21, 143:24,

144:4, 144:9, 144:16,

144:25, 147:23,

148:6, 148:10,

148:21, 148:24,

150:13, 151:14,

152:4, 153:15,

153:17, 154:16,

157:1, 158:2, 158:8,

158:11, 160:1, 160:4,

160:15, 160:22,

161:18, 161:25,

162:4, 165:9, 165:11,

165:13, 165:17,

165:19, 166:1,

166:13, 166:16,

166:20, 166:22,

166:24, 167:15,

167:17, 167:25,

168:5, 168:9, 168:24,

169:1, 169:4, 169:8,

169:10, 169:13,

169:16, 169:23,

169:25, 170:3, 170:5,

170:7, 170:25, 171:4,

171:8, 171:12,

171:24, 172:7,

172:11, 172:15,

172:22, 173:3, 173:8,

173:13, 173:21,

174:5, 174:8, 174:12,

174:18, 174:22,

175:3, 175:9, 175:20,

176:4, 176:7, 176:10,

178:16, 184:17,

184:24, 185:11,

186:22, 187:6,

187:10, 187:22,

188:3, 188:16,

189:21, 189:24,

190:4, 190:8, 190:16,

191:3, 191:16,

191:25, 192:11,

194:20, 195:7,

197:14, 197:21,

197:24, 198:6,

198:17, 199:1, 199:8,

199:19, 199:24,

200:3, 200:6, 201:4,

201:10, 201:18,

201:22, 202:3,

202:11, 202:16,

203:1, 203:7, 203:10,

203:13, 203:15,

203:19, 203:24,

204:2, 204:6, 204:8,

205:12, 206:6,

206:18, 206:24,

207:11, 207:14,

207:16, 208:2,

208:13, 208:17,

208:24, 209:21,

209:24, 210:1, 210:3,

211:1, 211:3, 211:6,

211:12, 211:15,

211:17, 211:19

mattress [3] - 134:9,

142:16, 165:4

max [1] - 205:6

Mayo [19] - 65:12,

66:16, 87:2, 100:6,

102:6, 102:10,

102:12, 102:14,

102:16, 103:10,

103:12, 103:16,

105:4, 105:19,

105:21, 105:24,

106:20, 106:21,

106:23

mayo [1] - 104:20

Mayo's [2] - 106:8,

209:20

McClammy [1] - 14:3

mean [17] - 11:25,

39:9, 60:18, 73:23,

78:21, 79:24, 81:16,

118:24, 139:25,

140:8, 140:23,

141:23, 170:21,

185:18, 191:22,

200:9, 201:16

means [8] - 52:7,

73:22, 82:20, 105:1,

196:11, 198:21,

199:15, 200:16

measure [1] - 49:20

measurement [1] -

126:16

measures [1] - 108:2

Mechanical [1] -

148:17

mechanical [2] -

136:11, 148:1

mediation [9] -

143:22, 144:6,

144:17, 172:18,

174:21, 174:22,

175:16, 175:21,

175:23

medical [2] - 163:8,

206:13

meeting [19] - 4:15,

4:25, 5:2, 6:22, 9:8,

9:18, 10:13, 10:20,

143:8, 153:7, 157:24,

198:13, 201:14,

201:16, 204:20,

204:24, 205:19,

207:2, 208:8

meetings [5] - 21:15,

163:15, 182:23,

204:13, 208:9

meets [2] - 78:25,

207:7

member [1] - 206:9

members [18] - 4:9,

4:21, 5:3, 5:17, 10:7,

15:20, 18:16, 79:4,

131:4, 132:22,

166:19, 170:2,

173:10, 205:9,

206:15, 207:13,

209:23, 211:14

Members [1] -

207:19

memory [1] - 197:6

MENEZES [25] -

5:13, 8:15, 8:21, 15:6,

15:16, 41:11, 41:18,

41:22, 42:1, 42:6,

96:4, 96:11, 139:15,

155:6, 155:12,

155:16, 165:15,

165:18, 166:15,

167:11, 171:25,

172:3, 172:5, 172:10,

208:22

mention [4] - 48:18,

55:2, 72:17, 72:18

mentioned [4] - 49:1,

157:3, 164:2, 176:18

mercy [1] - 69:11

merely [1] - 141:21

merit [2] - 32:1,

210:21

messed [1] - 112:13

messy [1] - 74:18

met [3] - 179:17,

208:11, 209:19

metal [4] - 71:15,

97:22, 159:20

method [1] - 24:6

mid [3] - 193:3,

193:6, 199:6

middle [5] - 83:8,

134:7, 135:12,

137:22, 184:4

midnight [1] - 199:21

might [6] - 116:11,

120:15, 124:2,

170:20, 186:10

Mike [1] - 130:11

Mile [1] - 27:12

mind [4] - 38:20,

54:15, 82:25, 119:13

mine [2] - 29:8, 87:6

minute [13] - 33:9,

36:8, 88:3, 88:12,

90:15, 91:1, 104:11,

104:12, 121:23,

127:12, 135:25,

153:15, 169:16

minutes [2] - 131:13,

206:22

misconduct [6] -

113:21, 133:4, 145:3,

165:21, 168:12,

168:14

mismanagement [5]

- 133:4, 165:21,

168:13, 168:22,

168:23

miss [1] - 120:15

missed [3] - 145:4,

159:12, 167:8

missing [5] - 37:7,

45:21, 45:24, 72:20,

72:24

misstate [1] - 11:20

mistaken [1] -

192:18

mistreating [1] -

121:1

Mitch's [1] - 122:4

mix [1] - 123:2

mixed [2] - 20:7,

61:25

mold [27] - 136:3,

136:4, 136:7, 137:5,

137:11, 139:11,

139:24, 140:12,

141:19, 141:25,

143:6, 143:7, 143:18,

144:22, 145:9,


13

145:15, 145:21,

146:18, 152:20,

154:12, 170:13,

170:19, 170:25,

171:11, 171:19,

174:25, 175:7

mom [1] - 156:7

moment [1] - 85:14

Monday [2] - 203:4

money [15] - 7:8,

13:16, 14:1, 28:23,

30:7, 66:15, 66:18,

86:23, 87:1, 121:6,

123:3, 150:15, 182:2,

205:21, 205:25

month [9] - 140:18,

156:10, 178:21,

190:2, 190:14,

191:20, 192:24,

196:16

monthly [7] - 177:24,

178:2, 180:3, 182:2,

182:19, 184:21, 187:3

months [25] - 6:25,

139:8, 139:21, 140:7,

140:24, 141:20,

141:21, 142:4,

142:12, 144:12,

146:22, 147:3,

147:14, 154:20,

162:20, 174:19,

175:3, 175:8, 175:11,

175:12, 187:14,

192:8, 192:10, 198:2,

199:1

Moorehead [4] -

11:4, 12:2, 12:9,

12:13

MOOREHEAD [2] -

12:10, 12:13

morality [1] - 154:13

morning [12] - 12:4,

16:5, 63:2, 121:8,

132:21, 135:6, 149:1,

149:20, 150:23,

150:24, 153:3, 164:18

morning's [1] - 207:2

most [5] - 9:5, 27:16,

120:5, 180:16, 189:13

motion [49] - 4:2,

4:13, 5:10, 5:12, 5:14,

9:21, 9:22, 9:23, 9:24,

9:25, 15:4, 15:7,

15:12, 15:15, 15:23,

130:18, 130:22,

131:2, 166:3, 166:13,

166:16, 166:22,

169:3, 169:4, 169:9,

169:10, 169:13,

169:22, 170:5, 171:5,



171:12, 171:24,

171:25, 172:15,

173:13, 200:25,

201:13, 207:9,

207:11, 208:13,

208:15, 208:17,

208:20, 209:21,

210:1, 211:4, 211:6,

211:17

Motion [13] - 4:12,

5:20, 10:11, 131:9,

166:2, 166:23, 170:6,

173:15, 201:12,

207:18, 208:19,

210:2, 211:18

motions [1] - 68:1

mouth [2] - 69:13,

102:2

move [1] - 17:14

moved [5] - 4:4,

72:6, 72:8, 124:24,

211:8

moving [2] - 48:16,

131:21

MR [860] - 4:1, 4:2,

4:4, 4:5, 4:6, 4:10,

4:13, 5:9, 5:12, 5:13,

5:14, 5:18, 5:21, 6:13,

8:15, 8:21, 8:23, 9:7,

9:11, 9:16, 9:19, 9:22,

9:24, 9:25, 10:2, 10:4,

10:8, 10:10, 10:12,

10:18, 10:23, 11:3,

12:5, 12:9, 12:10,

12:12, 12:13, 14:22,

15:2, 15:4, 15:6, 15:7,

15:10, 15:12, 15:14,

15:16, 15:17, 15:21,

15:23, 17:6, 17:10,

17:15, 17:18, 17:20,

17:21, 18:5, 18:6,

18:8, 18:11, 18:12,

18:22, 19:4, 21:8,

27:6, 27:7, 27:8,

27:11, 31:17, 31:21,

32:7, 32:14, 32:16,

32:18, 32:19, 32:23,

32:25, 33:8, 33:20,

34:13, 34:19, 34:23,

35:14, 35:23, 36:16,

37:17, 37:19, 37:20,

37:21, 38:17, 39:4,

39:21, 39:22, 39:23,

40:1, 40:2, 40:4,

40:18, 40:19, 40:20,

41:7, 41:11, 41:13,

41:15, 41:17, 41:18,

41:21, 41:22, 41:24,

42:1, 42:5, 42:6,

42:10, 42:13, 42:20,

43:7, 44:7, 44:9,

44:10, 44:11, 44:12,

44:13, 44:15, 44:16,

44:17, 44:20, 44:22,

44:24, 45:1, 45:3,

45:13, 45:15, 45:17,

47:13, 47:15, 47:16,

47:18, 47:19, 47:24,

47:25, 50:17, 50:22,

51:1, 51:2, 51:4, 51:5,

51:6, 51:7, 51:9,

51:10, 51:12, 51:14,

51:15, 51:16, 51:20,

51:22, 51:23, 52:3,

52:5, 52:6, 52:8,

52:13, 52:18, 52:19,

52:21, 52:25, 53:2,

53:5, 53:7, 53:12,

53:15, 53:17, 53:23,

53:24, 53:25, 54:1,

54:6, 55:4, 55:7,

55:19, 55:21, 55:23,

55:24, 56:1, 56:3,

56:12, 56:14, 56:16,

56:18, 56:19, 56:20,

56:21, 56:22, 56:23,

56:25, 57:1, 57:4,

57:5, 57:7, 57:8,

57:10, 57:11, 57:12,

57:14, 57:17, 57:19,

57:20, 57:23, 57:24,

58:1, 58:2, 58:4, 58:6,

58:10, 58:13, 58:15,

58:17, 58:19, 58:21,

58:23, 58:24, 59:7,

59:10, 59:17, 59:18,

59:21, 59:24, 59:25,

60:5, 60:9, 60:20,

60:24, 68:12, 68:13,

68:16, 68:17, 69:2,

69:9, 69:10, 69:14,

69:15, 69:16, 69:17,

70:25, 71:3, 74:9,

74:21, 75:8, 75:12,

75:14, 75:15, 75:17,

75:20, 75:23, 75:25,

76:1, 76:17, 76:19,

77:11, 77:15, 78:10,

78:11, 79:6, 79:7,

79:8, 79:11, 79:12,

79:14, 79:16, 79:17,

79:22, 80:1, 80:2,

80:3, 80:5, 80:6,

80:22, 80:24, 81:8,

81:13, 81:18, 81:24,

82:2, 82:13, 82:15,

82:22, 82:23, 82:25,

83:1, 83:12, 83:15,

83:16, 83:18, 83:19,

83:21, 83:24, 84:1,

84:4, 84:6, 84:7,

84:11, 84:13, 84:14,

84:15, 84:16, 84:17,

84:19, 85:1, 85:4,

85:5, 85:6, 85:11,

85:12, 85:13, 85:18,

85:19, 85:22, 86:3,

86:4, 86:6, 86:7,

87:10, 87:12, 87:14,

87:21, 87:23, 87:25,

88:2, 88:3, 88:7,

88:11, 88:12, 88:13,

88:14, 88:23, 88:25,

89:1, 89:2, 89:4, 89:5,

89:7, 89:9, 89:14,

89:22, 90:10, 90:14,

90:15, 90:17, 90:18,

90:24, 91:1, 91:4,

91:15, 91:19, 95:22,

96:1, 96:4, 96:8,

96:11, 96:14, 96:25,

97:3, 97:4, 97:6,

97:10, 97:13, 97:15,

97:16, 97:18, 97:19,

97:25, 98:3, 98:4,

98:7, 99:11, 99:13,

99:16, 99:21, 100:10,

100:11, 100:21,

100:22, 100:23,

101:4, 101:8, 101:9,

101:11, 101:16,

101:19, 101:21,

101:22, 101:23,

102:4, 102:5, 102:16,

102:18, 102:19,

102:20, 102:22,

102:24, 103:1, 103:3,

103:5, 103:8, 103:11,

103:12, 103:14,

103:15, 104:6, 104:8,

104:11, 104:13,

104:15, 104:17,

104:18, 104:19,

104:20, 104:22,

105:8, 107:1, 107:6,

108:5, 108:10,

108:12, 108:15,

108:20, 108:24,

109:6, 109:10,

109:15, 109:24,

110:3, 110:7, 110:12,

111:4, 111:5, 113:10,

114:1, 114:3, 114:5,

114:11, 114:12,

114:19, 115:2, 115:7,

115:10, 115:12,

115:19, 115:24,

116:3, 116:8, 116:17,

116:21, 116:25,

117:4, 117:8, 117:13,

117:17, 117:25,

118:4, 118:10,

118:13, 118:15,

118:16, 118:18,

118:20, 119:15,

119:16, 119:22,

119:25, 121:13,

121:14, 121:16,

121:17, 121:18,

121:20, 121:21,

121:22, 121:25,

122:2, 122:6, 122:13,

122:16, 122:17,

122:19, 122:22,

122:23, 123:4, 123:6,

123:8, 123:23,

123:24, 124:8, 124:9,

124:11, 124:12,

124:15, 124:17,

124:19, 125:5, 125:9,

125:11, 126:6, 126:8,

126:10, 126:14,

126:15, 126:18,

126:19, 126:21,

127:1, 127:4, 127:11,

127:12, 127:14,

127:17, 127:21,

127:23, 127:25,

128:1, 128:7, 128:10,

128:13, 128:15,

128:16, 128:18,

128:22, 128:23,

129:13, 129:15,

129:16, 129:17,

130:6, 130:11,

130:13, 130:14,

130:18, 130:21,

130:22, 130:25,

131:1, 131:5, 131:7,

131:12, 131:16,

131:20, 132:5, 132:7,

137:12, 138:6,

138:12, 138:14,

139:14, 139:15,

141:11, 141:12,

141:13, 141:14,

142:7, 143:14,

143:17, 143:21,

143:24, 144:4, 144:9,

144:16, 144:25,

147:23, 148:6, 148:8,

148:10, 148:15,

148:21, 148:24,

149:1, 150:13,

150:14, 150:16,

150:19, 150:20,

151:1, 151:5, 151:7,

151:8, 151:12,

151:13, 151:14,

152:3, 152:4, 152:5,

152:7, 152:19,

152:22, 153:12,

153:14, 153:15,


14

153:17, 153:25,

154:16, 154:18,

154:21, 154:24,

154:25, 155:6, 155:9,

155:12, 155:14,

155:16, 155:19,

157:1, 157:2, 157:8,

157:10, 157:15,

157:23, 157:25,

158:1, 158:2, 158:8,

158:11, 159:10,

159:21, 159:23,

159:25, 160:1, 160:3,

160:4, 160:15,

160:17, 160:22,

160:24, 161:18,

161:21, 161:23,

161:24, 161:25,

162:4, 165:9, 165:11,

165:13, 165:15,

165:17, 165:18,

165:19, 166:1, 166:3,

166:8, 166:12,

166:13, 166:15,

166:16, 166:20,

166:22, 166:24,

167:11, 167:15,

167:17, 167:25,

168:5, 168:7, 168:9,

168:19, 168:24,

169:1, 169:3, 169:4,

169:8, 169:9, 169:10,

169:12, 169:13,

169:15, 169:16,

169:18, 169:23,

169:24, 169:25,

170:3, 170:5, 170:7,

170:25, 171:4, 171:8,

171:12, 171:13,

171:24, 171:25,

172:3, 172:5, 172:7,

172:10, 172:11,

172:14, 172:15,

172:17, 172:22,

172:25, 173:3, 173:7,

173:8, 173:11,

173:13, 173:20,

173:21, 173:23,

174:3, 174:5, 174:8,

174:12, 174:18,

174:22, 175:3, 175:5,

175:9, 175:20, 176:4,

176:7, 176:10,

178:16, 178:17,

181:10, 182:9, 184:9,

184:12, 184:17,

184:22, 184:24,

184:25, 185:4,

185:11, 185:13,

186:2, 186:8, 186:9,

186:15, 186:17,



186:22, 187:6,

187:10, 187:22,

188:3, 188:16,

189:21, 189:24,

190:1, 190:4, 190:8,

190:12, 190:16,

190:19, 191:1, 191:3,

191:16, 191:19,

191:25, 192:3,

192:11, 192:19,

192:23, 193:1, 193:3,

193:12, 193:20,

193:24, 194:9,

194:20, 194:21,

194:25, 195:3, 195:5,

195:7, 195:8, 195:17,

195:22, 196:1, 196:2,

196:14, 196:20,

196:23, 196:25,

197:8, 197:9, 197:13,

197:14, 197:15,

197:21, 197:24,

198:6, 198:10,

198:17, 198:25,

199:1, 199:5, 199:8,

199:13, 199:19,

199:22, 199:24,

200:1, 200:3, 200:5,

200:6, 200:12,

200:15, 200:21,

200:25, 201:4, 201:6,

201:10, 201:13,

201:18, 201:20,

201:22, 202:3,

202:11, 202:12,

202:16, 202:21,

203:1, 203:7, 203:10,

203:13, 203:15,

203:19, 203:24,

204:2, 204:3, 204:6,

204:7, 204:8, 205:12,

206:6, 206:18,

206:24, 207:9,

207:10, 207:11,

207:14, 207:16,

208:2, 208:13,

208:17, 208:20,

208:22, 208:23,

208:24, 208:25,

209:10, 209:21,

209:24, 210:1, 210:3,

211:1, 211:3, 211:6,

211:8, 211:9, 211:12,

211:15, 211:17,

211:19

MRS [11] - 88:6,

115:17, 116:1, 116:7,

116:10, 116:19,

116:23, 117:6,

117:10, 117:15, 118:3

MS [257] - 4:17, 4:23,

5:25, 6:15, 8:18, 8:25,

9:10, 9:13, 9:20, 9:23,

10:3, 10:14, 10:16,

10:22, 11:1, 11:4,

12:7, 14:23, 15:9,

16:1, 17:8, 17:11,

17:16, 17:24, 18:1,

18:3, 18:7, 18:13,

18:25, 19:6, 21:9,

32:3, 32:11, 33:11,

34:7, 34:14, 34:20,

34:24, 35:22, 36:13,

36:19, 36:24, 37:9,

37:15, 38:3, 39:5,

39:9, 40:15, 41:9,

42:18, 43:3, 43:10,

43:19, 44:8, 47:22,

50:19, 54:3, 55:1,

55:17, 69:8, 70:24,

71:2, 74:6, 77:8,

77:14, 79:25, 81:16,

91:5, 99:18, 101:7,

105:9, 107:3, 107:10,

108:9, 108:11,

108:14, 108:18,

108:22, 109:4, 109:8,

109:14, 109:20,

110:1, 110:5, 110:11,

112:18, 113:12,

113:15, 114:9,

114:17, 114:24,

115:5, 115:11,

115:13, 119:23,

126:12, 130:9,

131:10, 131:14,

131:23, 132:6, 132:8,

132:9, 132:12,

132:24, 133:1, 135:6,

137:14, 138:10,

138:15, 139:16,

141:17, 142:11,

143:16, 143:20,

143:23, 144:3, 144:8,

144:12, 144:19,

145:2, 145:8, 145:9,

145:11, 145:24,

146:2, 146:23, 147:1,

147:24, 148:13,

148:18, 148:23,

151:15, 153:13,

153:16, 153:18,

154:5, 155:20, 157:4,

157:9, 157:13, 158:6,

158:10, 158:12,

160:5, 162:2, 162:5,

165:10, 165:12,

165:16, 165:20,

166:5, 166:11,

166:25, 167:13,

167:16, 167:19,

167:21, 168:1,

168:12, 168:25,

169:6, 169:21, 170:8,

171:1, 171:6, 171:9,

171:17, 172:2, 172:4,

172:6, 173:16, 174:1,

174:6, 174:9, 174:13,

174:20, 175:1,

175:14, 175:24,

176:6, 176:8, 176:13,

179:15, 181:22,

182:11, 185:3, 185:9,

185:15, 186:10,

186:18, 186:19,

186:23, 187:8,

187:15, 188:2, 188:8,

188:19, 189:16,

189:22, 190:6,

190:10, 190:22,

190:24, 191:6, 192:7,

192:12, 192:15,

192:21, 192:25,

193:2, 193:5, 193:18,

193:21, 194:4,

194:11, 195:15,

197:23, 198:1, 198:8,

199:10, 199:16,

199:20, 200:7,

200:22, 200:23,

201:2, 201:8, 201:16,

202:1, 202:5, 202:23,

203:2, 203:9, 203:11,

203:14, 203:17,

203:23, 204:1,

204:10, 205:13,

206:7, 206:21,

206:25, 207:19,

207:24, 207:25,

208:1, 208:3, 208:15,

209:2, 209:12, 210:5,

211:2, 211:5, 211:10,

211:20

multiple [2] - 41:24,

54:22

must [1] - 97:7

N

name [33] - 5:25,

19:3, 27:9, 36:19,

44:18, 47:14, 47:22,

47:24, 47:25, 65:13,

65:14, 65:18, 65:20,

65:24, 77:8, 106:18,

114:21, 115:14,

121:21, 121:24,

122:4, 125:25,

127:15, 128:20,

128:21, 129:3, 129:7,

129:11, 132:3, 136:5,

138:7, 148:13, 194:10

named [1] - 106:14

names [2] - 18:1,

18:3

naturally [1] - 54:17

nearly [2] - 139:5,

139:8

necessarily [1] -

43:7

Need [1] - 13:11

need [46] - 4:19,

9:23, 9:24, 11:21,

12:5, 22:12, 44:3,

82:21, 92:3, 95:16,

96:16, 98:14, 102:7,

104:4, 104:22, 105:4,

106:3, 111:23,

111:24, 111:25,

129:7, 130:2, 130:4,

130:5, 137:11, 140:5,

144:25, 148:4,

169:19, 175:17,

175:21, 181:19,

197:15, 197:24,

197:25, 198:11,

198:15, 200:20,

201:10, 202:23,

203:2, 203:7, 203:15,

203:19, 206:21

needed [11] - 13:4,

24:23, 54:22, 92:5,

111:12, 122:4,

125:16, 183:5,

184:18, 198:3, 202:22

needs [5] - 33:15,

79:2, 95:12, 127:3,

170:24

negative [2] - 37:12,

41:21

nests [1] - 23:22

never [65] - 7:18,

14:6, 22:14, 28:2,

28:8, 28:11, 28:12,

29:6, 30:7, 33:20,

33:22, 35:17, 35:18,

36:9, 43:15, 46:11,

46:21, 46:24, 47:10,

47:12, 49:6, 49:7,

55:15, 56:21, 58:11,

61:14, 70:2, 71:24,

73:2, 75:3, 79:10,

81:13, 82:25, 87:7,

99:13, 99:14, 102:5,

104:24, 105:2,

108:10, 108:12,

108:15, 108:20,

109:8, 110:4, 119:3,

123:16, 123:19,

126:21, 126:23,

126:24, 128:3,

128:21, 130:8,


15

135:14, 136:23,

137:24, 142:20,

161:16, 165:6,

181:13, 182:7, 189:9,

194:7, 195:1

new [60] - 4:21,

18:16, 22:12, 29:5,

30:18, 37:13, 37:14,

39:4, 42:14, 42:16,

43:25, 44:6, 45:18,

46:4, 46:8, 53:20,

59:15, 62:8, 78:24,

94:15, 95:1, 95:18,

95:25, 96:9, 100:1,

100:9, 100:12,

101:10, 101:18,

101:22, 102:1, 102:3,

102:4, 106:4, 107:18,

113:8, 117:22, 123:1,

123:13, 123:19,

123:21, 132:21,

132:24, 140:21,

143:1, 145:14,

151:19, 151:21,

158:1, 161:4, 161:5,

161:13, 162:19,

167:22, 167:23,

178:5, 187:13, 206:1

newborn [1] - 149:14

newly [1] - 151:23

news [1] - 198:3

next [26] - 9:17,

10:13, 10:19, 47:7,

68:13, 137:18, 138:1,

157:18, 158:14,

159:4, 161:9, 162:25,

163:18, 163:20,

164:16, 165:2,

169:21, 169:23,

170:7, 197:22,

197:23, 198:13,

201:14, 201:16,

201:17

night [8] - 134:8,

135:12, 140:19,

149:18, 150:16,

150:25, 151:11,

156:25

Nine [1] - 27:12

nine [2] - 63:3, 139:5

nobody [6] - 32:7,

63:9, 75:16, 79:10,

104:3, 129:6

None [3] - 170:4,

173:12, 209:25

none [11] - 10:9,

15:22, 31:1, 44:20,

71:22, 131:6, 131:7,

163:23, 166:21,

207:15, 211:16



nonetheless [1] -

14:2

nonpayment [1] -

180:11

nonsense [1] - 53:4

normal [2] - 38:16,

188:1

normally [3] - 16:2,

22:5, 189:8

North [5] - 179:22,

179:24, 180:2, 180:5,

182:14

note [2] - 11:8, 202:8

noted [3] - 44:20,

44:24, 105:22

notes [2] - 168:2,

186:1

nothing [26] - 6:3,

6:11, 27:17, 29:17,

31:11, 32:1, 40:3,

44:22, 44:24, 53:22,

59:15, 70:12, 84:9,

84:10, 89:19, 89:21,

91:18, 104:6, 130:10,

146:10, 158:1, 164:2,

164:10, 165:12,

199:3, 200:24

notice [20] - 10:15,

10:17, 10:19, 65:10,

99:9, 147:4, 161:1,

175:18, 180:7,

180:12, 182:21,

188:6, 189:15,

189:20, 192:16,

198:21, 199:9,

199:11, 199:18, 202:7

noticed [4] - 9:2,

119:13, 192:23,

192:25

notices [2] - 182:18,

183:11

noticing [1] - 196:17

notified [5] - 24:16,

25:4, 26:17, 152:25,

196:10

notify [1] - 9:8

notifying [2] - 25:8,

25:23

November [3] - 6:1,

22:24

nowhere [1] - 73:14

number [3] - 41:25,

179:23

Number [5] - 10:24,

23:12, 36:22, 176:14,

206:12

numerous [5] - 20:4,

22:9, 61:24, 66:14,

140:8

Nuvoli [2] - 210:7,

210:13

O

o'clock [5] - 63:3,

138:19, 150:23,

150:25, 162:6

Oak [1] - 187:18

oath [2] - 21:15,

60:19

object [1] - 119:22

obligation [2] -

177:12, 181:3

obscure [1] - 126:1

observe [1] - 55:5

obtain [4] - 169:2,

177:6, 178:5, 206:1

obtained [2] -

177:18, 178:13

obtaining [1] - 167:3

obviously [7] - 30:8,

31:8, 36:3, 45:24,

55:13, 125:22, 126:2

occasion [1] - 35:11

occasionally [1] -

185:19

occur [1] - 174:10

occurred [3] - 113:3,

156:22, 156:24

October [12] -

137:24, 178:8,

183:25, 187:13,

190:5, 192:11,

192:12, 198:24,

203:12

October 10th [2] -

185:10, 193:10

October 14th [1] -

178:6

October 1st [1] -

188:12

offense [3] - 14:1,

205:2, 205:3

offer [1] - 87:10

offered [2] - 20:18,

20:19

offers [1] - 117:17

offhand [1] - 127:17

office [9] - 29:11,

46:18, 48:5, 58:7,

179:1, 179:4, 196:16,

196:21, 197:1

official [3] - 12:1,

14:13, 208:5

Official [7] - 7:23,

99:21, 101:13,

104:14, 105:19,

208:11, 209:5

Official's [1] - 208:16

officially [1] - 198:11

often [1] - 29:3

Okaloosa [1] -

209:19

okaying [1] - 106:21

Old [1] - 205:12

old [11] - 28:1, 29:22,

30:17, 62:6, 75:5,

79:6, 95:19, 96:9,

140:7, 156:10, 176:7

once [10] - 16:14,

40:16, 71:17, 72:6,

112:4, 145:23, 154:8,

185:6, 196:16, 205:22

one [133] - 5:8, 12:2,

21:16, 21:24, 22:17,

23:19, 26:8, 26:19,

27:17, 30:14, 34:7,

34:11, 35:11, 35:23,

36:3, 37:24, 38:6,

40:22, 43:19, 46:3,

46:4, 47:3, 47:9,

49:11, 51:24, 52:2,

52:9, 55:12, 55:19,

58:4, 59:18, 60:4,

60:5, 61:17, 62:5,

62:13, 62:14, 64:20,

65:15, 66:21, 67:9,

69:24, 70:3, 72:17,

72:18, 75:10, 75:21,

78:9, 79:4, 83:17,

84:13, 84:15, 84:16,

84:19, 85:8, 85:15,

85:24, 87:6, 88:18,

90:18, 91:10, 94:1,

95:9, 96:1, 97:8,

102:7, 104:25,

111:12, 113:21,

119:9, 119:12,

121:14, 121:25,

123:9, 123:23,

124:10, 124:22,

126:6, 127:1, 127:9,

127:10, 129:9,

129:20, 130:2, 130:4,

130:5, 137:18, 138:4,

140:4, 140:18,

141:22, 143:24,

145:3, 147:6, 149:17,

155:1, 155:2, 159:10,

163:7, 166:12,

166:14, 168:8,

168:10, 168:12,

168:15, 169:23,

170:7, 170:11,

172:17, 175:5,

179:24, 180:1,

182:23, 185:21,

188:8, 189:23, 190:6,

190:17, 191:1, 191:4,

194:12, 195:17,

204:10, 205:23,

206:5, 210:7, 210:8,

211:25

One [3] - 165:19,

165:20, 168:20

one-time [1] - 179:24

one-year [2] - 21:16,

64:20

ones [7] - 22:20,

23:21, 36:4, 54:19,

54:20, 70:25, 191:2

ongoing [1] - 27:3

open [5] - 40:14,

48:25, 50:14, 139:25,

156:15

opened [6] - 20:4,

48:20, 48:22, 49:2,

60:17

operable [1] - 28:14

operate [2] - 28:14,

39:25

opinion [6] - 14:10,

32:4, 80:13, 101:6,

106:4, 164:9

opportunity [2] -

8:19, 106:12

Opposed [2] - 170:3,

209:24

opposed [14] - 4:10,

4:11, 5:18, 5:19, 10:8,

15:21, 37:24, 131:5,

131:7, 166:20,

173:11, 173:13,

207:14, 211:15

opted [1] - 179:25

option [1] - 147:20

order [14] - 7:9, 7:15,

11:15, 16:18, 67:22,

67:23, 67:25, 68:8,

69:8, 69:19, 69:21,

70:10, 150:4, 176:1

ordered [2] - 7:8,

147:5

Ordinance [2] -

77:23, 178:14

ordinance [7] - 7:21,

113:18, 165:23,

169:7, 204:22, 207:4,

210:23

Ordinances [2] -

16:21, 77:22

original [19] - 19:17,

21:12, 22:7, 34:3,

43:1, 44:23, 45:19,

45:20, 46:15, 46:17,

59:9, 62:6, 96:7,

96:11, 100:18, 113:7,

115:21, 115:22,

123:14


16

originally [5] - 125:1,

134:12, 140:14,

147:10, 163:21

ought [1] - 52:1

outburst [1] - 69:7

outside [3] - 11:9,

93:3, 93:4

outstanding [1] -

200:11

overrule [1] - 13:23

oversight [1] - 209:8

overtures [1] - 142:7

owe [1] - 87:6

owes [1] - 6:10

own [4] - 78:2,

136:19, 167:17,

191:25

owner [5] - 85:23,

90:1, 90:9, 154:2,

211:22

P

p.m [2] - 150:17,

156:9

package [1] - 40:10

packages [1] -

180:21

packet [6] - 40:19,

56:6, 56:10, 62:1,

62:3, 62:4

page [4] - 62:11,

109:9, 109:11, 109:12

paid [64] - 7:10,

20:17, 22:17, 28:8,

30:10, 46:21, 46:24,

47:1, 47:2, 47:5,

47:10, 47:12, 63:18,

64:22, 66:10, 66:12,

73:16, 73:17, 80:12,

80:15, 80:16, 80:20,

81:2, 86:6, 87:5, 87:7,

87:24, 88:13, 88:21,

88:23, 101:2, 128:3,

130:6, 130:8, 134:17,

141:14, 143:2, 146:7,

146:9, 146:15,

150:16, 162:7,

164:15, 167:25,

170:12, 170:14,

170:16, 171:19,

178:7, 178:8, 181:12,

181:25, 185:2,

185:14, 186:6, 188:6,

190:14, 193:17,

195:13, 199:3, 199:4,

199:17, 200:16,

210:13

paint [1] - 13:11



painting [1] - 12:23

panel [2] - 55:3, 85:5

Panhandle [1] -

26:25

paperwork [2] -

168:19, 179:4

paragraph [1] -

105:22

parallel [2] - 168:8,

207:5

paraphrase [1] -

156:6

parker [2] - 76:16,

116:17

Parker [46] - 17:17,

17:18, 18:5, 18:9,

35:3, 35:7, 43:22,

43:23, 47:15, 47:16,

47:20, 47:25, 50:19,

50:24, 54:3, 58:3,

58:14, 58:15, 60:21,

61:7, 61:18, 61:22,

62:16, 63:14, 65:16,

66:1, 76:13, 84:25,

92:5, 92:14, 94:3,

95:2, 112:9, 113:9,

116:12, 116:19,

116:23, 117:4,

118:18, 118:21,

121:15, 121:18,

122:6, 129:6

PARKER [61] - 18:5,

47:15, 47:18, 47:25,

51:1, 51:4, 51:6, 51:9,

51:12, 51:15, 51:20,

51:23, 52:5, 52:8,

52:18, 52:21, 53:2,

53:7, 53:15, 53:23,

53:25, 54:6, 55:4,

55:7, 55:23, 56:1,

56:12, 56:15, 56:18,

56:20, 56:22, 56:25,

57:4, 57:7, 57:10,

57:12, 57:17, 57:20,

57:24, 58:10, 58:17,

58:21, 58:24, 59:10,

59:21, 59:25, 60:9,

113:10, 118:20,

118:22, 119:16,

119:25, 121:16,

121:20, 121:22,

122:2, 122:13,

122:17, 122:22,

123:4, 124:17

parquet [4] - 135:15,

149:23, 160:14,

160:18

part [16] - 46:12,

57:22, 88:10, 88:17,

95:9, 101:1, 128:19,

144:5, 151:15,

155:22, 171:4,

171:20, 175:22,

181:16, 183:11,

187:11

partially [1] - 22:13

participate [1] -

11:17

particular [6] - 11:2,

37:24, 116:8, 151:9,

154:14, 200:13

parties [11] - 11:8,

13:15, 16:13, 16:14,

17:13, 21:6, 26:15,

26:19, 131:24, 176:1,

205:18

parts [2] - 87:17,

87:19

party [6] - 17:1, 21:2,

21:5, 113:7, 182:10,

210:22

pass [2] - 134:23,

141:8

passed [14] - 4:12,

5:20, 10:11, 19:8,

131:9, 140:22,

166:23, 167:24,

170:6, 173:15, 184:7,

207:18, 210:2, 211:18

passes [6] - 10:10,

166:22, 170:5,

173:14, 210:1, 211:17

past [7] - 38:3, 50:6,

50:7, 54:12, 59:23,

149:24, 195:9

Patti [1] - 210:7

Paula [1] - 132:15

pay [44] - 20:19,

29:25, 35:17, 64:23,

64:24, 65:1, 65:2,

65:3, 65:6, 65:8, 65:9,

66:6, 66:11, 70:7,

70:11, 73:15, 86:21,

87:6, 87:8, 87:17,

87:19, 88:20, 89:10,

89:12, 112:12,

127:23, 128:6, 144:1,

146:4, 146:7, 146:16,

146:18, 150:14,

177:22, 179:10,

181:17, 191:11,

194:3, 196:19, 197:8,

197:12, 203:25

paying [10] - 178:12,

186:25, 191:11,

191:19, 196:12,

197:3, 197:4, 197:9

payment [30] - 13:18,

66:7, 66:13, 67:2,

83:4, 87:4, 112:4,

125:13, 125:18,

173:18, 174:7,

174:15, 175:8,

178:22, 179:24,

180:1, 180:2, 181:24,

182:13, 182:15,

182:17, 185:23,

187:1, 188:1, 190:12,

191:21, 194:25,

199:12, 199:16,

200:13

payments [14] -

177:9, 177:24, 178:2,

179:7, 180:4, 182:2,

182:19, 187:2, 191:9,

191:23, 192:1,

195:25, 196:3, 196:6

pays [3] - 30:6,

170:21

penalty [1] - 210:14

Pensacola [7] -

12:14, 13:2, 27:12,

48:2, 138:11, 138:13,

149:2

people [8] - 64:22,

75:10, 121:1, 159:6,

160:12, 195:10,

195:13, 208:10

per [4] - 30:2, 30:3,

101:13, 191:20

percent [3] - 32:15,

98:1, 101:18

perfectly [2] - 36:2,

73:15

perform [1] - 151:22

performed [4] -

13:14, 76:11, 121:25,

129:20

period [6] - 22:5,

59:13, 166:11,

174:16, 174:23, 178:9

permit [50] - 8:5,

21:3, 100:4, 100:5,

100:12, 101:15,

107:12, 107:15,

133:8, 133:20,

133:22, 134:6,

134:21, 135:17,

136:14, 136:15,

136:19, 137:9,

139:22, 146:24,

147:4, 147:6, 147:15,

147:18, 147:20,

149:16, 157:19,

159:9, 162:15,

163:16, 167:6, 167:7,

167:11, 167:15,

167:18, 167:22,

167:23, 168:16,

168:21, 169:2,

178:10, 185:21,

188:12, 189:10,

190:17, 191:5,

193:22, 205:17

permits [19] - 6:9,

138:2, 167:3, 168:10,

169:8, 177:1, 178:13,

184:6, 187:14,

187:19, 187:24,

188:8, 188:20, 189:5,

189:8, 190:4, 191:18,

193:8, 199:2

permitted [3] -

18:19, 19:7, 134:3

permitting [5] - 6:19,

7:24, 108:8, 108:13,

108:16

person [9] - 17:3,

19:17, 65:11, 111:11,

114:21, 115:24,

116:9, 130:2, 153:19

personal [2] - 87:14,

164:9

personally [1] -

38:25

pertinent [2] - 39:16,

194:17

PEX [1] - 151:19

Phillips [2] - 206:11,

206:20

phone [12] - 27:20,

35:8, 61:17, 88:1,

93:18, 144:12, 149:4,

150:22, 162:21,

162:23, 185:18

phones [1] - 48:9

photo [2] - 153:7,

160:5

photographs [2] -

23:17, 40:16

photos [11] - 24:7,

105:17, 105:19,

106:11, 106:17,

106:22, 107:2,

140:11, 160:13,

160:18, 163:5

physically [2] -

125:8, 196:15

pick [4] - 28:22, 51:4,

66:20, 67:1

picked [7] - 35:10,

51:2, 51:6, 51:10,

61:11, 92:10, 180:18

picking [2] - 22:17,

121:5

picture [31] - 39:3,

40:6, 41:14, 44:21,

45:20, 45:23, 56:3,

57:13, 57:23, 60:10,

71:2, 71:4, 71:5, 71:8,


17

79:15, 79:17, 94:21,

99:23, 100:8, 102:17,

102:20, 102:22,

102:24, 103:3, 103:5,

103:6, 123:13,

123:19, 124:1, 125:7,

180:21

pictures [22] - 24:9,

29:19, 40:4, 56:5,

57:2, 57:9, 57:15,

62:2, 70:16, 70:17,

70:24, 71:7, 74:10,

93:7, 93:25, 105:7,

106:7, 107:23,

112:10, 123:15, 139:1

piece [1] - 36:7

pink [1] - 179:12

pinpoint [1] - 21:1

pipe [27] - 133:18,

136:22, 138:19,

139:19, 140:7, 142:3,

142:12, 142:14,

142:23, 150:24,

151:2, 151:9, 151:12,

155:8, 156:16, 157:3,

158:3, 158:5, 158:6,

159:13, 159:18,

159:20, 159:22,

160:2, 163:2, 163:21

pipes [4] - 149:17,

150:9, 163:24, 164:3

piping [7] - 149:20,

151:19, 151:20,

151:23, 154:21,

163:23

place [4] - 61:9,

67:25, 91:3, 159:15

Place [1] - 189:23

placed [1] - 82:7

places [2] - 22:9,

67:22

placing [1] - 174:14

plan [2] - 10:12,

18:23

plans [1] - 142:8

plate [65] - 23:23,

23:24, 45:18, 45:21,

45:25, 46:8, 49:2,

49:5, 57:6, 60:7,

60:11, 60:14, 60:18,

70:18, 70:19, 70:21,

70:23, 71:11, 71:14,

71:19, 71:24, 71:25,

72:6, 72:7, 72:9,

72:11, 72:13, 72:17,

72:18, 72:20, 72:22,

72:24, 73:2, 73:8,

73:9, 79:9, 79:18,

79:19, 89:16, 94:24,

95:7, 95:8, 95:11,



96:6, 96:13, 96:23,

97:5, 97:6, 97:11,

98:15, 98:21, 98:22,

99:7, 107:22, 110:23,

111:3, 111:6, 111:13,

119:18, 123:12,

123:25, 124:4,

124:23, 129:23

plates [3] - 89:18,

90:21, 91:18

play [2] - 50:15,

171:16

playing [1] - 101:24

pleasure [3] -

130:15, 165:13,

200:23

plumber [9] - 136:20,

136:21, 137:10,

140:21, 141:4, 143:1,

146:7, 159:4, 167:22

Plumbing [4] -

132:17, 148:16,

180:10, 204:1

plumbing [6] -

135:13, 136:11,

141:7, 148:1, 156:6,

188:12

plus [1] - 120:9

pocket [1] - 140:2

podium [1] - 36:15

point [29] - 7:19,

8:10, 14:14, 29:22,

30:12, 33:12, 39:13,

46:9, 69:8, 74:6, 81:6,

88:2, 89:6, 113:23,

119:12, 120:1,

125:15, 125:23,

128:2, 135:21, 148:8,

178:1, 180:18,

188:16, 191:3,

191:14, 192:4,

192:21, 193:2

Point [5] - 179:22,

179:25, 180:2, 180:6,

182:14

pointed [1] - 58:25

policies [2] - 179:21,

188:25

policy [21] - 101:4,

136:3, 171:23,

177:20, 177:21,

178:4, 179:10,

179:20, 182:13,

182:14, 182:16,

185:2, 186:14,

186:16, 186:24,

187:13, 188:1, 194:3,

195:18, 195:20,

203:17

politics [1] - 101:24

poor [6] - 21:13,

26:6, 81:17, 81:18,

86:15, 96:18

portion [2] - 141:15,

141:17

posed [1] - 119:24

position [3] - 14:14,

14:24, 148:14

positive [1] - 55:15

possess [1] - 176:23

possession [1] -

46:20

possibility [1] -

190:22

possible [5] - 25:5,

45:11, 45:15, 119:19,

119:21

possibly [3] - 37:22,

60:25, 148:9

post [1] - 180:20

postpone [1] -

197:21

poured [1] - 135:14

pouring [1] - 92:24

preacher [2] - 68:16,

69:5

preaches [1] - 119:5

preferred [1] - 143:1

prejudiced [2] -

82:20, 82:22

premise [2] - 80:8,

80:10

Premium [2] - 187:2,

187:3

premium [7] -

177:23, 178:12,

180:4, 180:5, 180:11,

181:12, 182:1

prepare [1] - 175:25

prepared [2] - 18:14,

25:5

present [8] - 25:2,

32:11, 34:25, 114:24,

148:2, 198:15, 202:9,

205:18

presentation [2] -

114:6, 115:6

presented [7] -

25:20, 38:14, 42:21,

43:3, 69:25, 113:1,

198:14

presenting [3] -

17:9, 37:25, 80:4

presents [2] - 38:6,

39:6

pressure [7] -

150:21, 151:1, 151:3,

151:22, 155:8,

155:11, 155:13

pressurize [1] -

151:4

pretty [6] - 10:16,

138:15, 143:2, 146:9,

160:20, 197:18

prevent [1] - 49:15

prevented [3] -

140:17, 141:2, 162:17

previous [5] - 39:8,

67:12, 91:8, 155:7,

157:24

previously [7] -

21:15, 36:17, 47:20,

115:15, 160:13,

195:2, 195:19

price [5] - 48:15,

54:11, 58:21, 145:15,

170:11

privileges [3] - 6:19,

7:24, 8:16

probation [5] -

165:25, 166:7,

166:10, 166:11,

166:14

problem [24] - 20:20,

26:4, 36:5, 36:12,

66:15, 66:18, 70:8,

72:14, 80:3, 100:13,

108:8, 108:13,

108:16, 116:5, 119:3,

126:19, 126:21,

127:2, 142:9, 152:8,

193:13, 193:17,

193:19, 200:6

problems [7] - 19:20,

23:18, 107:21, 118:1,

134:3, 140:11, 195:19

procedure [2] -

16:25, 175:15

procedures [3] -

16:3, 38:10, 204:19

proceed [4] - 15:1,

113:17, 165:15, 176:2

proceeded [1] -

149:12

proceeding [4] -

11:7, 133:7, 167:2,

168:20

proceedings [2] -

11:18, 131:18

proceeds [1] -

172:18

process [6] - 16:8,

31:20, 38:15, 39:4,

42:24, 86:19

produce [3] - 177:8,

181:14, 198:4

produced [1] - 21:5

product [3] - 107:15,

122:24, 123:1

production [1] - 34:1

project [3] - 6:23,

136:13, 150:10

proof [11] - 75:1,

75:2, 111:24, 139:2,

163:4, 163:5, 180:13,

185:23, 186:11,

189:17, 192:8

proper [1] - 177:2

properly [11] - 9:2,

16:7, 37:8, 40:11,

48:19, 51:25, 52:10,

52:12, 82:7, 109:23,

169:2

property [6] - 31:9,

102:12, 150:12,

152:24, 154:2, 161:17

prorated [1] - 32:14

prove [2] - 89:6, 89:7

proven [1] - 62:2

provide [8] - 25:11,

25:25, 177:12,

201:22, 202:19,

204:5, 204:7, 205:9

provided [11] - 5:4,

19:21, 20:9, 140:11,

151:16, 163:5, 176:1,

179:18, 186:11,

192:14, 204:15

provides [1] - 31:2

providing [1] - 17:2

provisions [1] - 23:7

Public [1] - 5:22

public [1] - 9:4

puffing [1] - 58:11

pull [19] - 33:25,

63:6, 107:14, 134:5,

139:22, 147:4, 147:5,

147:10, 147:15,

147:19, 149:16,

157:19, 167:15,

168:15, 188:20,

189:5, 189:8, 189:9,

205:17

pulled [23] - 133:22,

138:1, 146:24, 147:6,

147:17, 162:15,

167:6, 167:17,

167:21, 167:23,

176:25, 184:6,

187:14, 187:15,

187:21, 187:24,

188:9, 188:12,

188:22, 190:5, 190:6,

193:8, 193:21

pulling [4] - 137:4,

146:20, 191:17, 199:2

Pulos [28] - 153:20,

177:18, 177:21,

178:20, 178:23,

180:10, 181:11,


18

181:23, 182:3,

182:15, 184:11,

184:13, 186:11,

188:23, 191:2,

191:19, 192:3, 192:7,

193:4, 195:4, 196:4,

196:9, 196:22, 197:6,

199:3, 203:8, 203:23

Pulos's [1] - 179:15

punch [1] - 60:13

purchased [2] -

19:17, 118:2

purpose [3] - 21:11,

58:20, 107:20

purposely [2] -

139:3, 141:5

purposes [3] -

123:21, 145:5, 194:11

pursuant [2] - 16:20,

16:25

pursue [3] - 11:16,

14:11, 14:12

pursued [1] - 101:13

push [1] - 154:1

put [76] - 14:15,

20:19, 29:10, 36:3,

37:6, 41:4, 45:5, 45:8,

45:9, 51:18, 61:13,

61:19, 62:11, 62:18,

62:20, 63:10, 66:24,

70:10, 70:19, 71:17,

72:21, 73:8, 73:9,

74:17, 74:19, 76:15,

83:7, 83:8, 83:9,

83:10, 84:1, 87:1,

87:3, 87:19, 88:21,

90:20, 92:15, 93:13,

93:19, 94:22, 95:4,

95:5, 96:2, 96:23,

97:1, 98:15, 98:18,

98:21, 98:22, 99:6,

100:5, 100:16,

101:12, 101:14,

111:1, 111:2, 114:19,

119:19, 121:3,

126:17, 127:9,

136:25, 145:22,

147:9, 151:2, 153:22,

154:7, 155:8, 155:10,

155:13, 160:8,

163:12, 168:3, 186:1,

189:3, 208:3

puts [2] - 67:21,

204:25

putting [6] - 66:15,

66:18, 89:17, 99:1,

129:8, 145:14

PVC [1] - 159:19



Q

quasi [1] - 38:16

quasi-judicial [1] -

38:16

questioned [2] - 5:1,

181:15

Questioning [2] -

50:23, 54:2

questioning [2] -

55:20, 58:5

questions [32] -

16:13, 41:12, 44:14,

50:18, 50:21, 50:22,

54:1, 55:18, 58:2,

58:13, 60:20, 118:13,

118:14, 118:16,

119:24, 130:14,

137:8, 137:12, 138:5,

138:6, 139:14,

141:11, 147:23,

148:3, 148:6, 148:22,

150:4, 150:13,

151:14, 154:17,

157:1, 161:25

quick [8] - 36:7,

41:14, 42:13, 58:4,

100:21, 150:9,

157:21, 168:2

quickie [1] - 123:9

quickly [2] - 61:1,

114:12

quit [1] - 196:8

quite [5] - 48:5,

50:22, 149:8, 153:8,

178:24

quorum [2] - 5:2, 5:7

quotes [1] - 120:4

R

Rademacher [58] -

17:15, 17:19, 18:6,

18:9, 18:20, 19:12,

19:19, 19:24, 21:3,

21:10, 21:14, 21:25,

22:4, 26:12, 26:22,

26:23, 27:6, 27:11,

32:24, 34:9, 35:2,

35:6, 35:9, 35:12,

40:16, 41:10, 41:19,

42:6, 44:9, 45:1,

47:13, 49:10, 56:5,

58:5, 62:24, 63:4,

63:14, 64:19, 68:19,

68:25, 69:9, 75:19,

76:12, 76:21, 84:24,

85:7, 91:7, 91:20,

94:4, 111:2, 111:7,

111:14, 119:3, 123:6,

123:7, 126:7, 127:15,

129:5

RADEMACHER [44] -

18:6, 21:8, 27:7,

27:11, 31:21, 32:7,

32:16, 32:19, 32:25,

33:20, 34:13, 34:19,

34:23, 35:14, 35:23,

41:15, 44:15, 45:3,

45:17, 58:4, 58:6,

68:12, 68:16, 69:2,

69:10, 86:6, 111:4,

123:8, 124:8, 124:11,

124:15, 125:5,

125:11, 126:10,

126:14, 126:18,

126:21, 127:4,

127:12, 127:17,

127:23, 128:1,

128:10, 130:6

Rademacher's [2] -

78:2, 106:5

rain [4] - 92:25, 93:6,

93:7

rained [2] - 93:5,

93:12

raining [1] - 120:22

raise [4] - 12:16,

17:25, 132:9, 148:18

rambling [1] - 181:8

ran [1] - 154:21

Randolph [2] -

132:16, 138:11

range [2] - 166:6,

169:7

rapport [1] - 59:5

rather [3] - 31:12,

181:15, 194:18

ratify [3] - 4:14, 5:6,

5:11

Ray [14] - 17:17,

18:5, 18:9, 29:7,

35:23, 47:15, 47:20,

47:25, 55:21, 58:6,

74:16, 94:16, 118:21,

127:8

RC3008 [1] - 206:12

re [1] - 137:23

re-upped [1] -

137:23

read [12] - 16:2, 16:3,

28:20, 31:5, 32:17,

91:21, 103:18, 110:8,

111:14, 128:24,

137:18, 188:10

readdress [2] - 6:3,

172:20

reading [5] - 106:24,

108:2, 155:20,

155:25, 168:24

reads [2] - 41:6, 41:7

ready [6] - 30:16,

30:23, 32:21, 63:16,

94:11, 97:17

real [2] - 41:14,

116:12

realize [1] - 40:22

realized [1] - 30:13

realleging [2] -

23:16, 23:18

really [17] - 30:10,

38:4, 39:13, 47:11,

60:6, 66:10, 69:20,

76:18, 81:13, 137:21,

161:15, 168:2,

172:17, 185:17,

191:13, 193:24, 194:7

reappointments [1] -

4:20

reason [9] - 57:17,

105:10, 110:13,

115:9, 123:12,

129:12, 129:18,

161:19, 188:20

reasons [1] - 206:13

rebut [1] - 38:9

rebuttal [2] - 99:20,

105:4

receipt [12] - 43:4,

46:12, 83:22, 90:6,

90:7, 91:16, 99:25,

100:23, 105:19,

125:12, 125:22, 156:2

receipts [3] - 46:13,

137:9, 179:5

receive [2] - 156:2,

182:21

received [14] - 19:11,

19:14, 22:24, 24:3,

25:13, 28:2, 91:21,

105:20, 113:6, 149:4,

149:5, 171:14, 183:9,

206:22

receives [1] - 194:7

recently [2] - 38:10,

123:17

recess [2] - 103:15,

131:11

reciprocity [2] -

209:10, 209:17

recognize [1] -

153:17

recognized [2] -

136:1, 211:11

recommend [1] -

9:16

recommendation

[12] - 4:19, 4:22, 4:24,

5:11, 5:19, 7:22, 15:2,

166:1, 168:5, 168:6,

194:14, 208:18

recommendations

[1] - 208:21

record [9] - 18:2,

18:4, 19:3, 36:20,

47:23, 114:20, 132:4,

145:5, 210:6

records [5] - 33:23,

33:25, 162:20,

162:21, 182:16

redone [1] - 143:3

redress [1] - 17:3

Reed [1] - 187:17

refer [2] - 77:9, 77:11

referred [1] - 123:24

referring [1] - 7:17

refers [1] - 91:7

reflect [1] - 210:6

refund [4] - 186:12,

191:7, 205:20, 205:21

refunded [1] -

205:25

refused [4] - 139:4,

140:15, 147:16,

147:19

refusing [1] - 147:9

regarding [7] - 4:24,

14:8, 23:7, 39:18,

132:15, 157:7, 174:20

registration [2] -

209:3, 209:15

regular [5] - 204:13,

204:15, 204:20,

204:24

rehear [2] - 44:4,

198:10

rehearing [4] -

24:15, 24:19, 31:19,

44:1

reimbursement [1] -

170:15

reinstall [1] - 138:17

reinstatement [2] -

183:13, 207:23

reinstitute [1] -

183:12

reiterated [2] -

106:1, 106:2

relate [1] - 108:7

related [5] - 43:20,

108:9, 108:16, 110:3,

110:4

relationship [6] -

68:20, 90:16, 90:21,

90:25, 91:16, 91:19

released [1] - 154:5

relevant [1] - 46:23

relied [1] - 38:21

relieve [1] - 191:16


19

remand [2] - 24:18

remanded [1] - 24:13

remediation [2] -

145:10, 145:16

remediator [1] -

170:20

remember [27] -

49:10, 50:11, 51:16,

51:20, 51:22, 52:13,

52:19, 53:17, 53:24,

54:13, 54:14, 55:9,

56:2, 56:8, 56:16,

56:22, 92:21, 116:15,

116:17, 116:19,

117:10, 118:4, 118:8,

122:13, 128:10,

182:24, 182:25

remind [5] - 33:13,

106:1, 112:19,

113:16, 179:2

reminded [1] -

177:11

reminding [1] -

181:3

remnants [1] -

152:18

removal [1] - 175:7

remove [4] - 8:5,

170:22, 170:25,

205:22

removed [2] - 45:7,

46:2

removes [1] - 8:13

render [1] - 173:18

rendered [2] - 29:25,

30:13

renew [1] - 182:13

renewal [1] - 189:1

rep [1] - 92:18

repair [12] - 20:7,

22:12, 36:11, 42:7,

58:8, 87:15, 88:5,

115:25, 116:1, 118:6,

122:12, 137:11

repaired [12] - 22:13,

42:3, 42:4, 42:9,

43:17, 51:8, 52:4,

53:21, 54:23, 61:24,

96:10, 170:18

repairing [3] - 36:9,

117:9, 117:11

repairs [2] - 136:14,

167:23

repayment [1] -

180:4

repeated [3] - 95:23,

163:15, 167:20

repipe [3] - 134:5,

138:17, 146:13

replace [5] - 12:20,



12:22, 22:5, 49:18,

87:16

replaced [13] - 21:2,

21:7, 22:11, 26:6,

33:18, 33:21, 33:22,

33:24, 34:5, 44:18,

67:4, 107:13

replacement [1] -

26:5

replacing [1] -

142:16

Report [4] - 176:5,

204:9, 204:11, 204:14

report [8] - 99:22,

105:23, 106:9, 108:3,

163:1, 164:1, 205:11,

205:15

represent [1] - 12:14

representative [1] -

26:25

represents [1] -

124:21

reprimand [1] -

166:9

reputable [1] -

120:25

request [14] - 25:15,

35:4, 106:8, 106:20,

106:22, 116:3, 116:4,

144:6, 144:17, 181:4,

201:24, 203:8,

210:15, 210:24

requested [6] -

24:20, 27:19, 29:23,

170:9, 198:1, 210:10

requesting [7] -

25:9, 25:23, 125:13,

146:8, 206:12,

210:17, 210:19

requests [1] - 167:20

require [3] - 136:15,

197:22, 202:1

required [3] -

125:14, 177:7, 204:15

requirement [1] -

12:25

requirements [3] -

207:4, 207:8, 208:12

requires [1] - 136:15

reroute [1] - 133:15

rescinded [1] -

167:22

rescreen [4] - 28:18,

28:25, 50:6, 64:7

rescreened [2] -

50:3, 50:5

rescreener [1] - 50:5

rescreening [1] -

62:18

research [1] - 7:12

reserve [2] - 113:13,

174:18

reserving [1] -

174:17

residence [3] - 54:5,

55:2, 99:22

residential [1] -

206:11

resignation [1] -

206:9

resize [1] - 40:25

resolution [2] -

80:25, 205:19

resolve [3] - 27:1,

91:9, 143:12

resolved [3] - 11:9,

14:19, 82:16

respiratory [1] -

140:10

respond [6] - 38:7,

39:20, 78:24, 134:10,

150:11, 181:4

responded [3] -

152:16, 155:4, 160:18

responding [1] -

183:23

response [3] - 23:4,

77:16, 105:17

responsibility [10] -

41:1, 41:5, 41:18,

77:2, 77:19, 143:13,

152:6, 152:20,

191:17, 197:12

responsible [4] -

122:3, 140:15, 141:2,

144:23

rest [4] - 14:16,

121:4, 141:9, 163:23

restate [3] - 15:15,

42:18, 109:14

restated [1] - 15:15

restitution [12] - 7:8,

7:15, 135:2, 169:19,

170:10, 171:16,

172:1, 173:18, 174:8,

174:9, 174:14, 174:16

restoration [2] -

207:23, 208:10

resubmit [1] - 185:8

result [1] - 145:7

resulting [1] - 167:8

retain [2] - 171:6,

172:8

retaining [2] -

172:23, 174:13

retention [1] - 175:4

return [3] - 118:10,

118:12, 152:8

returned [3] - 22:14,

23:20, 206:3

reverse [1] - 16:22

review [4] - 25:10,

25:25, 176:2, 208:6

reviewed [2] - 5:5,

40:17

Reynolds [3] - 77:3,

103:20, 206:17

Rich [5] - 6:2, 6:17,

6:22, 7:25, 8:4

rid [1] - 185:25

rights [3] - 17:2,

106:6, 143:24

rip [1] - 28:15

rips [1] - 28:25

Road [1] - 27:12

Robert [6] - 19:4,

19:5, 36:14, 36:16,

36:17, 36:21

roof [15] - 22:8, 55:3,

55:6, 73:12, 83:7,

85:5, 91:14, 93:8,

102:25, 103:4, 109:1,

109:18, 109:21,

113:9, 117:5

room [12] - 28:1,

29:20, 30:16, 31:25,

55:22, 55:25, 59:14,

112:17, 117:5,

133:18, 134:10,

156:17

Rosa [2] - 209:14,

209:18

Rough [3] - 132:17,

180:10, 204:1

row [2] - 140:24,

144:11

Rubia [1] - 187:17

ruled [1] - 67:14

rules [3] - 38:4, 38:9,

204:19

ruling [4] - 67:18,

79:3, 86:18, 115:5

run [2] - 146:13,

146:19

running [3] - 116:14,

140:25

rupture [1] - 156:24

S

sagged [1] - 124:2

sale [2] - 53:19,

122:20

salesman [5] - 48:3,

48:7, 58:18, 59:5,

120:4

sanctions [1] - 135:1

Santa [2] - 209:14,

209:18

sash [3] - 29:1, 29:4,

29:5

sashes [1] - 28:14

sat [9] - 178:25,

179:11, 181:13,

195:9, 195:12,

195:20, 197:19,

200:1, 204:4

satisfaction [1] -

11:10

satisfactorily [1] -

43:18

satisfied [8] - 14:3,

14:20, 16:15, 125:22,

189:25, 208:11,

209:20, 210:16

Saturday [1] - 133:13

save [1] - 123:2

saw [10] - 30:7,

48:21, 50:7, 59:9,

59:10, 59:14, 92:22,

123:17, 123:19,

136:16

scheduled [2] - 16:5,

210:12

SCHWARTZ [43] -

4:1, 4:4, 9:25, 15:4,

15:12, 37:19, 37:21,

38:17, 80:1, 80:3,

80:6, 80:24, 81:13,

85:11, 85:13, 85:19,

86:3, 141:12, 141:14,

142:7, 148:8, 152:3,

152:5, 152:19,

153:12, 168:7,

168:19, 169:12,

169:15, 169:18,

169:24, 172:17,

172:25, 173:7,

181:10, 182:9, 184:9,

186:15, 197:13,

197:15, 208:23,

208:25, 211:8

scope [1] - 151:17

score [1] - 155:17

screen [40] - 20:6,

21:21, 21:22, 22:10,

22:11, 26:4, 29:1,

32:21, 35:23, 36:5,

44:10, 44:17, 61:19,

61:20, 62:5, 62:6,

62:7, 62:8, 62:15,

64:6, 64:9, 64:11,

64:12, 64:13, 69:1,

73:12, 78:7, 88:21,

93:14, 102:23, 107:7,

109:1, 109:17,

110:15, 112:7, 112:8,

112:13, 126:8

screening [1] - 28:25


20

screens [103] -

19:15, 19:21, 20:1,

20:3, 20:7, 22:12,

22:18, 22:19, 23:20,

24:6, 26:13, 28:13,

28:15, 29:6, 29:10,

33:2, 34:16, 34:22,

34:25, 35:11, 36:9,

36:11, 37:1, 37:3,

40:21, 41:2, 41:23,

42:2, 49:13, 49:22,

49:25, 50:25, 51:3,

51:8, 51:17, 51:18,

51:19, 52:9, 52:15,

53:1, 53:3, 54:18,

54:21, 54:22, 58:8,

61:4, 61:5, 61:6, 61:8,

61:10, 61:12, 61:13,

61:14, 61:15, 61:16,

61:23, 61:24, 61:25,

62:4, 63:1, 63:8,

63:12, 63:21, 63:24,

64:1, 64:3, 64:5, 67:3,

81:23, 82:7, 88:18,

89:18, 90:5, 90:12,

90:19, 91:18, 92:5,

92:7, 92:9, 92:12,

92:13, 92:16, 92:19,

93:14, 93:25, 94:2,

94:6, 102:21, 107:5,

107:9, 108:1, 109:22,

111:23, 112:11,

113:3, 116:21,

116:23, 116:25,

117:2, 126:11, 126:24

screw [9] - 70:20,

70:21, 71:11, 71:12,

72:2, 72:4, 72:5,

119:20, 124:25

seal [1] - 84:20

sealant [7] - 22:2,

22:6, 23:10, 75:21,

85:16, 91:12, 93:1

sealed [2] - 37:3,

93:8

Sears [4] - 84:14,

87:15, 87:22, 88:4

seat [1] - 132:13

second [37] - 4:1,

5:13, 9:19, 9:20, 10:2,

10:4, 15:6, 15:15,

15:16, 23:14, 34:16,

35:15, 41:22, 93:5,

105:11, 108:4,

130:21, 137:10,

158:19, 163:1,

166:15, 166:24,

166:25, 168:15,

169:11, 169:12,

172:14, 176:8,



176:13, 182:10,

204:10, 205:3,

207:10, 208:22,

211:9, 211:10

Second [1] - 4:5

seconded [8] - 4:6,

5:14, 15:8, 130:23,

166:17, 169:14,

172:16, 207:11

secretary [3] - 8:15,

67:15, 180:14

Secretary [9] - 4:15,

6:13, 15:25, 25:8,

25:22, 33:10, 34:8,

177:10, 204:11

secretary/treasurer

[1] - 65:9

Section [7] - 16:20,

77:21, 77:25, 113:19,

133:2, 165:20, 167:1

section [1] - 133:6

secure [2] - 23:23

secured [3] - 136:23,

163:3, 163:24

securing [1] - 24:6

see [48] - 8:25,

18:17, 26:2, 40:9,

44:25, 46:2, 46:25,

50:15, 60:10, 60:16,

62:3, 62:5, 62:10,

62:11, 71:14, 72:1,

72:22, 74:16, 75:22,

77:25, 85:14, 85:20,

89:14, 93:6, 94:1,

99:15, 102:11,

102:12, 103:25,

114:22, 119:7, 124:8,

124:23, 135:16,

145:16, 145:20,

149:22, 152:17,

155:24, 161:10,

162:19, 162:24,

165:2, 165:3, 165:5,

197:15, 201:10, 202:2

seeing [4] - 56:9,

56:17, 152:9, 152:10

seek [1] - 17:3

seem [1] - 109:8

sees [1] - 94:17

selling [1] - 122:20

send [13] - 9:13,

30:5, 30:18, 30:23,

56:6, 74:17, 93:20,

95:3, 95:20, 102:10,

104:4, 144:14, 202:7

sending [2] - 191:20,

196:18

sends [2] - 182:17,

187:3

sent [35] - 8:4, 22:12,

26:21, 31:19, 32:5,

35:1, 42:23, 75:10,

91:7, 92:17, 92:18,

100:7, 102:11, 103:9,

103:14, 103:21,

103:24, 104:3,

104:13, 104:18,

105:10, 107:8, 118:8,

147:4, 156:23,

180:12, 180:16,

181:1, 187:7, 187:8,

189:17, 190:20,

191:6, 199:14, 199:18

sentence [1] - 30:14

separate [2] - 94:2,

174:24

September [12] -

10:20, 21:11, 21:24,

22:22, 184:19,

185:12, 187:12,

188:13, 190:5,

192:11, 193:9, 198:22

serious [1] - 196:17

service [112] - 20:10,

20:12, 21:20, 22:16,

28:2, 28:3, 28:8,

29:23, 29:25, 30:2,

30:4, 30:8, 30:9,

30:25, 31:3, 31:7,

34:10, 34:11, 35:16,

35:25, 43:4, 43:5,

43:13, 43:17, 46:10,

46:11, 46:16, 46:24,

47:2, 47:4, 47:8,

47:10, 49:1, 49:9,

49:15, 54:9, 61:13,

64:18, 64:20, 64:21,

65:8, 73:10, 73:11,

73:13, 73:16, 75:18,

75:20, 75:21, 76:6,

76:9, 76:10, 76:11,

76:14, 78:3, 78:4,

83:22, 83:24, 84:4,

84:5, 85:7, 85:8,

85:15, 89:4, 89:14,

89:20, 90:16, 90:18,

90:22, 90:23, 91:2,

91:11, 91:23, 91:25,

92:1, 92:3, 92:17,

92:18, 93:22, 95:9,

99:5, 99:24, 101:1,

111:9, 111:11,

111:20, 111:21,

114:21, 115:24,

116:5, 117:14,

117:15, 117:18,

119:5, 119:7, 120:4,

120:5, 121:19, 122:1,

122:25, 123:5,

125:14, 125:16,

125:23, 127:8,

127:24, 128:3, 128:4,

129:20, 130:3, 130:7

serviced [1] - 47:5

serviceman [9] -

35:14, 93:21, 96:16,

96:17, 96:23, 111:17,

125:12, 125:17, 128:5

Services [1] - 12:15

session [1] - 131:21

set [4] - 7:9, 13:22,

41:25, 67:5

setting [1] - 38:16

settlement [1] -

11:15

seven [7] - 13:18,

133:21, 137:3,

150:23, 187:16,

190:18, 191:18

several [14] - 6:25,

14:16, 20:6, 22:11,

34:21, 34:24, 90:11,

142:12, 150:8,

151:11, 152:11,

154:20, 194:9, 195:10

shake [2] - 50:13,

54:16

shaky [1] - 50:13

shall [2] - 17:1, 17:4

shaped [1] - 62:9

sheet [1] - 89:20

Sheetrock [3] -

12:21, 12:22, 161:5

shingles [1] - 83:9

shoddy [5] - 74:1,

74:16, 81:9, 81:11,

81:13

shoes [1] - 118:24

shook [2] - 50:12,

57:3

shop [5] - 29:12,

49:21, 50:5, 92:8,

156:7

short [2] - 36:4,

127:9

show [29] - 9:25,

16:4, 24:22, 25:8,

25:23, 27:24, 33:14,

40:4, 40:6, 40:15,

41:13, 56:3, 71:6,

75:1, 79:16, 112:20,

119:17, 119:21,

132:19, 132:22,

133:24, 155:23,

162:22, 163:6,

176:21, 177:4, 185:1,

200:16, 201:6

Show [1] - 10:24

showed [11] - 55:7,

55:8, 107:23, 135:17,

135:24, 142:20,

160:12, 165:7,

168:20, 190:23, 200:8

shower [3] - 156:11,

157:11, 157:16

showing [4] - 41:20,

45:23, 47:1, 188:5

shown [3] - 93:25,

108:1

shows [7] - 20:12,

33:6, 34:5, 59:2, 62:7,

160:5, 199:11

shut [2] - 139:24,

169:24

sic [2] - 24:14,

207:20

sick [1] - 162:20

side [9] - 48:14,

62:12, 138:22,

139:18, 141:24,

145:21, 155:17,

181:11

sides [2] - 50:15,

80:7

sign [2] - 202:6,

202:14

signed [5] - 178:10,

189:19, 202:2,

205:10, 210:9

signify [2] - 15:18,

131:2

simply [2] - 109:12,

197:18

single [2] - 27:13,

27:18

sink [4] - 138:21,

142:1, 154:23, 155:2

sit [1] - 155:9

site [4] - 14:7, 14:9,

105:16, 157:7

sitting [6] - 65:25,

73:6, 73:7, 129:5,

129:6, 181:8

situation [6] - 39:12,

80:4, 157:20, 161:2,

189:12, 195:11

six [7] - 156:25,

174:19, 175:3, 175:7,

175:11, 175:12,

191:17

sixteen [1] - 97:18

size [6] - 34:22,

40:22, 126:9, 127:2,

127:3, 127:7

sized [1] - 41:3

skewed [1] - 39:2

slab [1] - 133:16

slide [1] - 52:1

slightly [1] - 55:12

slip [1] - 179:13


21

small [5] - 28:5,

62:24, 68:4, 136:9,

136:14

smell [1] - 139:25

smelling [1] - 141:25

SMITH [47] - 4:23,

10:14, 12:7, 15:9,

18:1, 32:3, 32:11,

39:9, 40:15, 41:9,

43:19, 44:8, 50:19,

54:3, 55:1, 55:5,

55:17, 77:8, 77:14,

101:7, 113:12, 114:9,

114:17, 114:24,

115:5, 115:11,

115:13, 119:23,

126:12, 131:14,

132:24, 145:2, 145:9,

145:24, 146:23,

174:13, 175:1,

192:15, 192:21,

192:25, 193:2, 193:5,

193:18, 193:21,

194:11, 195:15,

207:25

Smith [6] - 11:20,

18:24, 18:25, 54:2,

77:9, 77:15

Smith's [1] - 176:2

so.. [3] - 146:22,

158:1, 174:21

soiled [1] - 12:20

sold [1] - 60:3

solitary [1] - 27:18

solve [1] - 152:7

solving [1] - 142:8

someone [7] - 32:10,

59:5, 116:1, 123:22,

141:8, 177:15, 197:19

sometime [5] -

19:18, 20:24, 20:25,

113:4, 178:24

sometimes [1] -

136:14

somewhere [5] -

20:20, 71:21, 157:2,

169:19, 182:17

Songbird [3] - 36:25,

43:5, 115:17

soon [5] - 30:13,

139:25, 175:15,

177:12, 205:10

sorry [18] - 42:18,

44:12, 50:19, 69:2,

69:6, 69:7, 115:3,

115:11, 122:4, 123:9,

126:7, 153:16, 172:6,

176:11, 185:9, 194:4,

208:1, 211:5

sort [2] - 12:23,



182:4

sounded [1] - 156:11

space [2] - 151:24,

153:11

Spas [5] - 19:16,

20:11, 22:25, 25:17,

34:17

speaking [1] -

106:13

speaks [1] - 69:22

specific [2] - 38:22,

39:17

specifically [3] -

13:10, 104:16, 107:1

specify [1] - 105:4

speculate [2] -

101:7, 101:8

spend [1] - 202:12

spoken [2] - 105:21,

181:11

sponsored [1] -

209:12

sprung [1] - 155:1

square [2] - 36:2,

125:3

staff [21] - 14:12,

14:14, 14:23, 16:11,

17:9, 26:2, 36:14,

37:22, 37:23, 38:5,

38:15, 38:21, 39:5,

39:12, 39:18, 91:11,

130:9, 165:11,

200:24, 210:17,

210:24

staff's [1] - 38:25

stage [1] - 171:10

stamp [1] - 197:2

stand [3] - 30:23,

32:21, 74:4

standard [2] - 86:16,

174:1

standing [1] - 105:6

stands [3] - 30:15,

152:6, 174:3

start [5] - 121:6,

147:13, 156:3, 196:4,

196:11

started [8] - 6:1,

83:7, 121:5, 140:11,

196:9, 196:16,

196:18, 197:3

starts [1] - 97:24

State [4] - 6:5, 6:6,

6:7, 8:14

state [22] - 6:21,

7:16, 8:12, 18:1, 18:3,

19:3, 31:1, 31:6,

36:19, 47:22, 73:1,

106:23, 107:1,

107:14, 115:14,

132:3, 143:25, 144:6,

148:13, 205:1, 209:3,

209:15

statement [22] -

16:2, 16:12, 27:9,

28:6, 53:18, 77:1,

91:15, 95:23, 99:19,

99:20, 114:11,

114:13, 114:14,

115:8, 115:9, 118:3,

122:8, 179:16, 189:2,

192:1, 196:7, 200:8

statements [1] -

90:11

states [5] - 22:15,

35:20, 91:22, 95:3,

111:15

stating [4] - 34:14,

59:22, 162:23, 200:13

Status [3] - 176:5,

204:9, 204:11

Statute [3] - 167:4,

178:15, 207:5

statute [6] - 76:23,

76:24, 77:18, 78:6,

204:16, 210:23

statutes [1] - 205:1

stay [4] - 33:9, 98:13,

98:14, 125:20

stayed [1] - 7:2

stays [1] - 189:4

steady [1] - 140:20

steel [2] - 94:23,

159:18

step [2] - 7:7, 31:9

Steve [1] - 12:13

sticks [1] - 54:15

stiff [1] - 181:18

still [29] - 6:9, 6:10,

8:7, 20:20, 22:19,

29:14, 32:21, 32:22,

33:6, 33:7, 35:2,

35:22, 46:22, 63:12,

68:2, 81:6, 92:16,

93:11, 93:20, 96:25,

98:1, 159:12, 163:13,

178:12, 188:21,

189:6, 191:16,

200:10, 209:1

Stonebrook [1] -

48:1

stopped [1] - 178:2

stories [1] - 26:19

storm [1] - 208:7

straight [1] - 97:23

strapping [1] -

157:15

Street [1] - 12:14

street [1] - 80:7

strictly [2] - 66:7,

103:9

strike [9] - 23:23,

23:24, 45:18, 45:21,

45:25, 46:8, 79:9,

79:18, 79:19

striker [51] - 45:5,

49:2, 49:5, 57:5, 60:7,

60:11, 60:14, 60:17,

70:18, 70:19, 70:21,

70:23, 71:13, 71:19,

71:24, 72:9, 72:11,

72:12, 72:17, 72:18,

72:20, 72:22, 72:24,

73:2, 73:8, 73:9,

89:15, 89:18, 90:21,

91:17, 94:23, 95:7,

95:8, 95:11, 96:6,

96:12, 96:23, 97:5,

97:6, 97:11, 99:7,

107:22, 110:23,

111:3, 111:6, 111:12,

119:18, 123:12,

123:25, 124:3, 124:23

structure [1] - 205:2

stuff [6] - 34:1, 91:3,

118:25, 140:2,

146:20, 185:25

subcontractor [5] -

90:3, 127:20, 127:21,

128:24, 129:2

subject [6] - 13:7,

37:22, 38:19, 114:15,

171:5

submit [1] - 193:14

submitted [4] -

144:2, 155:21, 179:3,

179:12

subparagraph [7] -

113:20, 133:3, 133:6,

133:7

subpoena [1] - 65:24

subpoenaed [3] -

17:16, 29:9, 35:3

subsequent [1] -

192:10

subsequently [2] -

152:2, 208:8

substantial [4] -

130:19, 133:19,

133:23, 134:24

successful [1] -

172:19

sucks [1] - 136:25

sudden [4] - 110:16,

129:4, 196:8, 197:5

sue [1] - 6:5

Sue [1] - 183:6

suffered [2] - 134:24,

171:21

sufficient [4] -

130:16, 177:18,

194:6, 209:5

suggest [1] - 144:10

suggested [2] - 7:6,

158:21

suggestion [1] -

173:21

suggests [1] -

165:24

sum [1] - 151:24

summed [1] - 138:16

summer [2] - 137:22,

184:4

summoned [1] -

174:11

Sunroom [3] - 25:17,

34:17, 84:2

sunroom [10] -

19:13, 20:1, 23:9,

26:11, 31:1, 37:11,

48:12, 54:10, 54:12,

58:22

Sunrooms [4] -

18:21, 19:15, 20:11,

22:25

supervisor [1] -

106:15

supplement [1] -

25:14

supplemented [1] -

62:2

supplied [3] - 19:13,

192:7, 209:4

supply [1] - 151:22

support [1] - 160:2

supposed [8] -

67:12, 69:4, 71:14,

71:20, 76:22, 85:2,

152:15, 156:1

supposedly [1] -

79:8

supposing [1] - 21:4

surround [3] -

145:12, 145:14, 146:5

suspend [5] - 6:19,

7:22, 7:24, 8:16, 8:18

suspended [1] - 6:9

SUV [2] - 49:25, 50:2

swear [6] - 17:13,

18:24, 49:5, 131:25,

148:5, 148:10

switch [1] - 94:7

switched [2] - 94:5,

94:6

switching [1] - 72:1

sworn [9] - 16:14,

18:10, 19:1, 19:5,

36:18, 47:21, 115:16,

132:11, 148:20

symmetrically [1] -


22

72:3

sympathize [1] -

6:15

system [4] - 137:25,

146:17, 146:19,

201:19

T

talks [1] - 59:3

tax [1] - 20:14

tear [1] - 46:16

technology [1] -

81:16

TEMO [30] - 19:12,

21:4, 22:4, 23:1, 23:6,

23:8, 23:9, 26:10,

26:17, 26:20, 26:24,

27:25, 30:15, 30:21,

30:24, 31:2, 31:6,

32:16, 59:11, 59:16,

59:19, 59:20, 59:24,

59:25, 60:2, 60:4,

68:18, 68:22, 94:16,

94:17

tempered [3] - 29:3,

59:22, 60:1

temporarily [3] -

6:19, 7:22, 7:23

ten [8] - 9:11, 33:23,

34:4, 48:13, 66:23,

66:24, 137:2, 154:12

tendered [1] - 151:25

term [1] - 126:4

terms [3] - 80:18,

106:13, 173:24

test [2] - 150:21,

151:22

testified [12] - 21:25,

35:10, 57:15, 90:8,

91:23, 92:6, 92:7,

92:9, 146:23, 156:20,

192:17, 198:4

testify [8] - 39:18,

50:9, 60:19, 65:17,

66:1, 67:20, 76:1,

130:5

testifying [2] - 65:23,

106:23

testimony [29] -

14:5, 16:10, 39:8,

43:23, 47:20, 61:6,

61:7, 61:10, 62:1,

78:3, 84:24, 84:25,

85:6, 85:22, 89:22,

90:1, 90:2, 90:4, 90:6,

94:3, 94:14, 95:2,

95:6, 95:14, 112:23,

113:1, 113:2, 113:8,



155:7

Testimony [9] -

36:17, 60:23, 115:15,

118:21, 123:7, 135:5,

138:8, 148:25, 181:21

testing [1] - 145:13

the county [9] -

13:20, 14:8, 31:13,

31:18, 33:3, 74:13,

77:16, 106:3, 138:24

the.. [1] - 12:6

themselves [1] -

79:4

thereafter [1] -

177:12

therefore [2] - 80:12,

193:5

they've [7] - 49:7,

60:12, 67:3, 72:1,

143:17, 144:4, 175:10

thinking [4] - 142:1,

161:3, 161:12, 209:19

thinks [1] - 66:22

thirty [2] - 173:20,

173:23

threatened [2] -

52:15, 52:24

three [22] - 7:1, 16:6,

20:13, 49:20, 53:15,

95:24, 124:2, 124:4,

124:20, 127:5, 139:2,

139:8, 139:21, 141:6,

141:21, 142:4,

146:22, 147:14,

154:22, 187:13,

198:2, 199:1

three-day [1] - 139:2

three-eights [1] -

124:2

threw [2] - 50:4, 73:4

throughout [1] -

151:19

ticket [5] - 34:11,

43:4, 46:10, 49:9,

64:18

tie [1] - 157:19

tiered [1] - 205:2

Tim [1] - 12:15

timeline [1] - 18:14

tired [1] - 103:16

today [17] - 8:6, 9:2,

11:19, 13:21, 31:25,

35:3, 42:16, 42:24,

44:5, 114:24, 115:1,

133:2, 135:1, 139:11,

143:10, 145:8, 162:11

together [4] - 62:20,

76:16, 123:2, 159:24

toll [1] - 119:1

took [30] - 22:18,

24:9, 28:5, 35:11,

50:4, 50:25, 51:7,

57:14, 61:9, 65:3,

71:1, 92:7, 92:8, 93:2,

93:14, 93:15, 93:16,

96:12, 98:8, 102:22,

103:5, 106:7, 116:21,

116:23, 162:9, 163:9,

190:8, 190:10,

196:21, 205:1

top [7] - 36:4, 71:13,

71:19, 124:17,

124:19, 127:9, 146:1

tore [1] - 50:3

torn [3] - 61:7, 64:6,

64:11

tortured [1] - 14:15

total [1] - 145:6

totally [1] - 26:15

touch [2] - 138:24,

165:1

touched [2] - 99:13,

99:14

toward [1] - 181:2

town [1] - 202:13

transcribed [1] -

102:9

transcript [7] - 5:4,

72:15, 102:10,

103:19, 103:20,

104:1, 114:23

transferrable [2] -

23:1, 32:16

transpired [1] -

177:7

transported [1] - 6:6

treasurer [2] - 30:5,

125:25

trial [3] - 45:17, 46:7,

46:19

Trice [2] - 206:9,

206:16

tried [10] - 33:25,

92:14, 123:10, 150:7,

152:7, 152:11,

152:22, 154:2,

160:24, 161:7

trips [1] - 140:9

truck [6] - 29:10,

29:12, 35:25, 49:21,

50:4, 92:10

true [1] - 111:19

truth [5] - 63:5,

69:20, 72:10, 74:25,

129:4

try [8] - 9:10, 33:12,

60:24, 72:7, 123:1,

123:2, 154:3, 204:5

trying [9] - 13:25,

59:5, 98:17, 110:14,

128:2, 128:20,

161:13, 186:5, 187:22

tub [13] - 136:23,

145:12, 145:14,

146:5, 153:1, 155:1,

155:5, 157:16,

157:19, 159:1, 163:2,

170:12, 170:23

tube [1] - 20:13

Tuesday [2] -

147:14, 150:19

tug [1] - 40:13

tugs [1] - 48:23

turn [24] - 27:4,

53:18, 61:10, 64:9,

67:7, 68:14, 68:25,

77:16, 77:17, 78:1,

86:18, 86:20, 86:21,

92:17, 94:8, 104:24,

106:18, 108:24,

111:6, 111:25, 112:1,

112:2, 114:20, 118:1

turned [2] - 144:22,

151:5

twice [5] - 20:1, 29:2,

29:24, 162:23, 207:21

Two [1] - 168:21

two [49] - 8:1, 16:4,

22:15, 23:16, 26:15,

28:1, 30:3, 33:13,

34:15, 34:24, 36:2,

46:12, 49:20, 53:15,

62:10, 74:22, 75:4,

76:15, 76:16, 78:13,

86:25, 88:15, 88:18,

88:20, 93:10, 94:2,

101:5, 105:25, 107:4,

107:6, 111:22, 123:2,

136:8, 138:3, 140:24,

156:17, 156:18,

158:5, 159:22,

159:23, 167:13,

167:25, 168:3,

170:10, 180:3,

180:15, 180:17,

184:24, 209:3

two-and-a-half [1] -

156:18

two-by-four [1] -

159:22

type [2] - 12:25,

86:18

U

unanimously [10] -

4:12, 5:20, 10:11,

131:9, 166:23, 170:6,

173:15, 207:18,

210:2, 211:18

unavailability [1] -

24:23

unclaimed [1] -

189:18

under [16] - 13:10,

21:4, 21:15, 33:18,

34:17, 49:13, 60:19,

64:13, 85:2, 99:23,

106:15, 107:17,

113:17, 142:5,

204:11, 206:25

understood [3] -

10:18, 100:7, 198:8

underwriter [1] -

182:4

Underwriters [2] -

180:1, 180:9

undo [1] - 94:23

unethical [1] -

181:15

unfortunately [1] -

149:17

unglued [1] - 123:17

unless [7] - 72:13,

75:1, 95:8, 95:13,

113:13, 125:5, 126:4

unlicensed [6] -

38:14, 204:22, 205:5,

210:8, 211:23, 211:24

unlike [1] - 132:18

unlocked [1] - 66:5

unpassionate [1] -

60:25

unpermitted [2] -

38:13, 210:9

unpicked [1] -

180:17

unresolved [2] - 8:7,

20:21

unsaid [1] - 154:15

unsigned [1] -

180:17

up [78] - 5:23, 6:25,

12:9, 17:21, 17:22,

20:7, 22:17, 28:23,

33:9, 35:10, 39:16,

41:4, 46:13, 47:19,

51:3, 51:4, 51:6,

51:10, 57:20, 57:22,

60:15, 61:3, 61:11,

61:25, 63:5, 66:5,

66:20, 67:1, 70:13,

71:13, 71:16, 71:19,

81:8, 83:8, 86:15,

92:10, 92:16, 93:14,

93:19, 98:22, 105:3,

112:13, 119:8, 121:5,

124:11, 124:22,

125:24, 126:2, 127:9,

127:18, 129:5, 129:6,


23

132:4, 133:2, 138:16,

142:5, 142:20,

145:14, 146:3,

146:13, 157:23,

159:13, 164:14,

164:21, 164:24,

165:7, 169:24,

172:22, 172:24,

175:11, 176:22,

178:7, 180:17,

180:18, 184:5, 205:5,

205:7, 205:15

uphold [1] - 16:22

upped [1] - 137:23

upstairs [1] - 153:10

V

vac [1] - 156:7

value [1] - 190:21

valve [4] - 157:12,

157:16, 157:19

various [1] - 207:22

vein [1] - 194:22

verbal [2] - 68:3,

104:25

verbally [4] - 68:10,

101:17, 102:1, 102:2

verified [1] - 178:7

verify [3] - 110:14,

153:4, 161:8

versa [2] - 127:10,

196:14

versus [6] - 7:10,

43:25, 88:18, 132:16,

176:15, 194:23

vice [2] - 127:10,

196:14

Vicki [2] - 115:15,

115:17

Vicky [3] - 18:7,

18:9, 70:23

view [1] - 135:21

Villegas [46] - 132:1,

132:7, 132:10,

132:17, 133:12,

133:14, 134:5,

135:11, 135:23,

137:16, 146:8,

146:24, 148:24,

148:25, 149:2,

151:16, 153:22,

154:10, 156:20,

158:18, 158:22,

158:23, 159:16,

160:16, 170:14,

174:10, 175:19,

176:9, 176:16,

176:22, 177:8,



177:10, 178:16,

179:21, 179:25,

180:16, 181:12,

181:24, 182:3, 182:8,

182:18, 185:17,

186:13, 192:15,

198:3, 202:6

VILLEGAS [61] -

132:7, 149:1, 150:16,

150:20, 151:5, 151:8,

151:13, 152:7,

152:22, 153:25,

154:21, 154:25,

155:9, 155:14,

155:19, 157:8,

157:10, 157:15,

157:25, 159:21,

159:25, 160:3,

160:17, 160:24,

161:23, 178:17,

184:12, 184:22,

184:25, 185:4,

185:13, 186:2, 186:9,

190:1, 190:12,

191:19, 192:3,

192:19, 192:23,

193:1, 193:3, 193:12,

193:20, 193:24,

194:9, 194:25, 195:5,

195:8, 195:17, 196:1,

196:14, 196:23,

197:8, 199:22, 200:1,

200:5, 200:12,

200:21, 202:12,

204:3, 204:7

Villegas's [1] -

134:13

violation [7] - 77:22,

113:19, 165:24,

166:5, 167:1, 167:9,

178:13

violator [1] - 210:9

virtue [1] - 178:12

visit [1] - 107:20

visual [1] - 37:1

voice [3] - 105:15,

142:22, 211:11

vote [13] - 4:9, 5:17,

10:7, 15:20, 131:4,

132:23, 166:19,

170:2, 173:10,

207:13, 209:23,

210:19, 211:14

W

wait [10] - 88:3,

88:12, 90:15, 91:1,

104:11, 153:15,

154:10, 163:14, 175:7

waited [1] - 161:16

waiting [3] - 19:25,

140:2, 206:1

walk [3] - 55:21,

150:9, 153:3

walked [1] - 92:15

wall [20] - 48:15,

92:24, 133:17, 137:4,

138:20, 138:22,

139:19, 139:21,

139:23, 140:13,

141:22, 142:3,

145:13, 146:5,

154:20, 156:15,

159:22, 163:22,

164:13

Wallace [1] - 206:16

walls [1] - 146:14

wants [3] - 46:8,

66:19, 76:25

warehouse [1] - 36:1

warned [1] - 164:6

warranted [3] -

85:23, 107:12, 107:15

warranties [10] -

23:9, 26:10, 27:22,

27:25, 31:1, 32:14,

77:2, 77:6, 77:19,

77:20

warrants [1] - 85:8

warranty [56] -

19:12, 19:14, 19:16,

19:25, 21:4, 21:16,

22:25, 23:2, 23:7,

26:12, 26:20, 28:16,

30:15, 31:5, 32:15,

32:17, 32:20, 33:7,

33:19, 34:18, 35:19,

41:6, 41:7, 47:4,

49:13, 63:15, 64:14,

68:21, 68:22, 73:14,

76:23, 77:24, 78:2,

78:4, 80:8, 80:11,

80:14, 80:15, 80:18,

80:19, 81:1, 81:4,

81:6, 81:7, 84:10,

85:1, 85:3, 86:11,

107:13, 112:6, 112:8,

113:22, 114:4, 126:22

washing [6] - 87:16,

87:18, 88:5, 156:4,

164:20, 164:25

waste [1] - 196:25

water [40] - 130:1,

133:14, 133:15,

133:17, 134:5,

135:15, 137:1, 137:4,

138:17, 138:21,

139:19, 140:18,

140:19, 140:23,

140:25, 149:7, 149:8,

149:22, 151:1, 151:2,

151:6, 151:18,

151:20, 151:21,

151:22, 152:17,

152:18, 154:21,

154:22, 155:17,

156:12, 156:18,

157:22, 160:8, 161:1,

163:2, 163:12,

164:12, 164:21

wear [3] - 124:22,

125:2, 125:4

wearing [1] - 97:24

website [1] - 13:10

Wednesday [1] -

201:17

week [9] - 6:23,

67:24, 135:19,

137:20, 149:8, 165:6,

178:7, 197:23, 203:4

weekend [1] - 18:14

weeks [9] - 7:1, 28:6,

33:1, 49:20, 111:22,

139:5, 141:6, 159:3,

179:1

weighted [1] - 39:1

West [2] - 12:13,

27:12

wet [1] - 12:21

whatsoever [3] -

152:17, 153:10, 161:1

WHITE [4] - 5:12,

130:25, 173:20,

207:10

White [1] - 187:18

white [2] - 71:11,

71:12

whole [5] - 46:9,

64:17, 146:21, 189:4

wife [14] - 66:4,

69:24, 70:5, 87:22,

96:1, 114:10, 114:15,

114:18, 115:3, 115:8,

115:12, 177:14,

185:24, 198:5

wiggle [1] - 48:24

wiggled [1] - 49:2

will [86] - 6:17,

10:16, 10:20, 11:8,

12:20, 12:22, 16:7,

16:10, 16:14, 16:17,

21:9, 26:20, 27:4,

27:24, 29:4, 30:5,

30:18, 32:21, 33:6,

33:7, 33:13, 36:8,

36:11, 38:14, 40:25,

50:14, 53:20, 57:1,

59:12, 60:19, 62:3,

63:25, 65:6, 65:22,

66:13, 66:23, 67:7,

68:3, 68:9, 69:17,

70:7, 70:11, 71:20,

77:11, 77:13, 78:9,

79:9, 79:10, 79:11,

85:25, 87:3, 87:25,

94:9, 97:23, 103:13,

112:23, 114:15,

115:13, 125:11,

126:16, 127:18,

131:16, 138:1,

162:21, 163:1,

163:25, 169:23,

170:22, 172:20,

174:10, 175:16,

175:17, 175:20,

175:25, 176:1,

176:21, 193:17,

197:18, 198:13,

202:9, 202:17, 203:5,

203:11, 205:9

Williams [4] - 67:17,

67:25, 70:5

willing [5] - 42:7,

86:21, 86:22, 87:1,

203:9

Wilson [2] - 187:19

window [2] - 20:3,

51:19

windows [4] - 49:18,

49:20, 117:21, 117:22

winter [1] - 149:10

wish [1] - 14:25

withdrew [1] -

210:14

witness [8] - 17:20,

17:21, 19:2, 24:24,

39:11, 43:22, 96:1,

175:23

witnesses [10] -

16:11, 25:16, 43:21,

106:14, 114:18,

114:24, 114:25,

118:17, 119:24,

128:19

won [1] - 69:5

wondering [2] -

52:10, 124:16

wood [1] - 71:16

word [2] - 69:13,

162:10

words [3] - 48:13,

125:20, 175:23

wore [7] - 98:8, 98:9,

98:11, 99:15, 124:20

worker [6] - 22:12,

61:13, 65:8, 92:4,

121:19, 128:23

workmanship [6] -

21:13, 26:7, 81:17,


24

81:18, 96:19, 168:11

worn [1] - 124:4

worried [2] - 86:9,

86:10

worry [4] - 57:19,

68:7, 74:12, 130:1

worth [1] - 66:25

write [7] - 111:16,

111:18, 159:7,

184:10, 184:18,

184:21, 186:24

writing [6] - 16:17,

67:21, 84:23, 85:13,

106:2, 195:23

written [14] - 28:21,

145:18, 178:19,

178:24, 179:19,

179:20, 184:13,

184:15, 190:1,

197:17, 198:7,

198:18, 203:21

Written [2] - 206:6,

206:7

wrote [9] - 19:23,

77:16, 177:10, 186:6,

192:9, 195:11,

200:16, 203:13,

203:24

Y

y'all [8] - 27:16, 87:4,

132:12, 170:23,

173:17, 195:24,

198:12, 205:7

year [21] - 21:16,

21:24, 32:20, 47:3,

47:7, 50:10, 54:6,

56:2, 64:20, 78:5,

85:24, 137:18, 140:8,

166:12, 166:14,

183:16, 189:1, 189:3,

189:4, 200:10, 203:18

year's [5] - 73:13,

78:4, 182:15, 182:16,

184:23

years [15] - 13:2,

29:2, 33:24, 34:5,

48:22, 80:14, 96:12,

97:15, 97:18, 98:5,

100:18, 110:24,

111:1, 129:10, 179:23

yellow [2] - 46:14,

46:17

yesterday [1] -

105:17

yourself [4] - 82:21,

95:23, 114:14, 125:7


79 of 79 sheets Page 25 to 25 of 25 08/14/2014 07:26:35 PMTAYLOR REPORTING SERVICES, INCORPORATED

25

Z

zeros [1] - 23:16

contractor competency board - july 28,...

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