CONTRACT (FOR CONSULTANCy SERVICES)

This Contract is made and executed by and between:

The GOVERNMENT SERVICE INSURANCE SYSTEM, a social insurance institution created under Commonwealth Act No. 18., as amended, and operating under its present Charter, Republic Act No. 82● 1, otherwise known as the GSIS Act of 1997, with principal office address at t e GSIS Headquarters Building, Financial Center Area, Pasay City, Philippines, erein represented by its Vice President, MARGIE A. JORILLO, hereinafter refe ed to as the "GSIS;"

ー arid ー

CARMEN LEONOR I. DIOKNO, Filipino, of legal age, m nied, and resident of 161 -A Chico St., Bgy. Quirino 2 C, Project 2, Quezon City, ereinafter referred to as the "CONSULTANT."

RECITALS

WHEREA S,

1. In 2014, the GSIS Corporate Communications Of I directive of the GSIS Board of Trustees, spearhead; Customer Feedback Survey (CFS) 2014 and its conI discussions (FODs) among members and pension gauge their level of awareness on various reforms tI leadership has implemented; the effectiveness of the used in reaching out to them; and the quality irovides them.

ice (CCO), upon the d the conduct of the omitant focus group "rs in all regions to at the present GSIS

communication tools ・f service the GSIS

2. This year, the GSIS Board, after assessing the res its of the CFS 2014, has directed the CCO anew to facilitate the conduc of another round of CFS and FGDs, herein collectively referred to as "S RVEY," in the Head Office (HO) and across all branch offices (BOs), r;sults of which shall constitute their respective customer satisfaction rauing (CSR) for service efficiency and effectiveness. SURVEY 2015 will essentially focus on similar areas of measurement as t1ose covere. in the 2014 run: awareness level on GSIS's policies, programs, and -ervices; effectiveness of communication channels in conveying infor ation; and service responsiveness.

3. The GSIS needs the services of the CONSULTANT ii the CCO to provide guidance in the preliminary and post-activities for the SURVEY, which include crafting, determining, and submitting the m-thodology, sampling frame, and new questionnaire or instrument; train'i g enumerators and FGD facilitators both in the HO and BOs, during wI ich participants will be provided a monitoring and evaluating system n facilitating FGDs, workshop manuals, and guidebooks, prior to the actual project execution; observe the project's progress in selected HO and BO areas as

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deemed needed by and in coordination with the the gathered data, as well as submitting and pre report on the SURVEY results and the CSR.

】O; and interpreting enting the complete

4. The Policies and Procedural Guidelines on the H ring of Consultants, approved under Board Resolution No. 94 on May 5, 2004, allows the hiring of consultants if the expertise required is no available within the unit where they will be assigned.

5. The CONSULTANT took up Bachelor of Arts i Psychology at the University of the Philippines in Diliman, Quezon Ci y. She is a licensed Coach facilitator for the Coaching Clinic Progr. of Coach U, an accredited program with the International Coa hing Federation; a regional coach-facilitator for L'Oreal Paris; a certifie. trainer professional with the Institute of Learning and Development an. the Asian Regional Training and Development Organization; and consu ant to the Philippine Australian Human Resource Development Facility. She is affiliated with the Organization Development Professionals' Net ork and Philippine Society for Training and Development. She is presrntly the president of i-CLD Consulting Inc., which she also founde・ in August 2007. Specializing in organizational and executive coachin:, strategic planning, management and leadership development, , d integrity-based facilitation, among others, she has conducted workshops and group discussions with clients from all sectors both local - d abroad, including multinational companies, educational institutions such as the Local Government Academy, and international bodies, such as the United Nations (UN) and the UN Children Fund (UNICEF).

6. The President and General Manager approved the hiring of the CONSULTANT from May 15, 2015 to October 31, 015.

NOW, THEREFORE, for and in consideration of the foreg.ing premises and in the interest of the service, the GSIS hereby engages the services of the CONSULTANT, and the latter accepts, subject to the i ollowing terms and conditions:

1. TERM OF THE CONTRACT. This Contract shall ・e for a period from May 15, 2015 to October 31, 2015, unless soon-r terminated by the GSIS on any ground; provided, however, that the G、 IS shall serve a prior written notice to the CONSULTANT when pretermin .: ting this Contract.

2. COMPENSATION. For this engagement, the CONS LTANT shall receive a compensation for the project in the amount o THREE HUNDRED SIXTY THOUSAND PESOS (P360,000.00), Philippi e currency, payable on a per-output basis. The breakdown of payme corresponds to the following deliverables of the CONSULTANT:

2.1 Submission of SURVEY methodology, survey instrument, and sampling frame P 80,000.00

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2.2 Training of enumerators and FGD facilitators; Submission of the SURVEY Guidebook and FGD Workshop Manual and Guidebook

2.3 Submission of evaluation report on the SURVEY administration and FGD facilitation

2.4 Submission and presentation of the complete SURVEY results to the CCO, Corporate Services Group, Office of the President and General Manager, and Board of Trustees

p 80,000.00

P 100,000.00

p ioo,000.00

Moreover, the Consultant may utilize on a consumable and reimbursah1e basis, as the CCO deems needed, a total reserved budget in the amount of

currency, tor SURVEY-related travel, accommodation, and meals

It is also understood that all applicable taxes shall be borne by the CONSULTANT一

3. DUTIES. The CONSULTANT, in accordance with th『 Terms of Reference, attached as Annex' A' and made an integrai part nereoi, snau penorm the following services:

3.1 Submit to the CCO the SURVEY methodology and instrument in the form of a questionnaire;

3.2 Guide the CCO in systematically identifying the survey "universe" or population and in determining the final respondents, eventually coming up with and submitting the appropriate "sampling frame;"

3.3 Train all CFS enumerators from the HO and BOs who will administer the survey questionnaire, providing them a CFS guidebook;

3.4 Train all FGD facilitators from the HO and BOs, providing them a monitoring and evaluation system in conducting FGD, as well as workshop manuals and guidebooks;

3.5 Observe the implementation of the SURVEY in selected areas in the HO and BOs as deemed needed by, and in coordination with, the CCO;

3.6 Provide advisory services to the CCO in all phases of the project; and

3.7 Interpret gathered data, and submit and present the complete report on the SURVEY results. including the CSR

The GSIS shall possess, own, and hold exclusive right to all CONSULTANT's outputs pertaining to the SURVEY.

4. UNDERTAKING. The CONSULTANT agrees to perform her duties and responsibilities to the best of her ability and skill, wth utmost care at all times, and with the highest interest of the GSIS in mind.

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5. NO GRAunderstowould no器CiVIL SERVICE STAthe CONSULTANT isthe rights and privilege熊熊無熊驚茅

駕姦鎧I羅盛nterpreting ands appl ing the termst andno presumption shall se made against the

7. FURTHER ASSURANCES. The CONSULTANT sh. 1 execute and deliver

&NOEMthat noCONSU鱗撰熊撚SHIP. It is expressly SIionship exists betw en the GSISengagement of his erofessional s響

鷲糞CLOSU)irm orthe GSJnt to thi難CONSULTANT shall noton any confidential infori she may have acquired ict. 繊熱熊

10.NON-ADVERSE WITNESS. In no case shall the CO party in any action, suit, or proceeding against theI Board of Trustees, or any of its officials and prosecuted in connection with the performance of t functions concerning the subject matter of this Cont

11.LIQ UIDA TED DAMAGES, If the CONSULTANT perform the services within the period(s) specifi inclusive of duly granted time extensions, if any, th・ prejudice to its other remedies under this Con applicable law, deduct from the compensation, as the applicable rate of one tenth (1/10) of one (1) per' unperformed portion for every day of delay unt performance. The maximum deduction shall be te amount of contract. Once the maximum is rea. rescind the Contract, without prejudice to other c remedies open to it.

,

SULTANT assist any ・SIS, members of the employees sued or

eir official duties and act.

ails to satisfactorily d in this Contract, GSIS shall, without act and under the liquidated damages, ent of the cost of the 1 actual delivery or percent (10%) of the ed, the GSIS shall urses of action and

12.APPLICABLE LAW. This Contract shall be subjeci to the provisions of pertinent rules and regulations on consultancy servi e contracts.

13. VENUE OF ACTION. Any and all actions arising from this Contract, which any party may institute, shall be filed exclusi ely before the proper court in the City of Pasay.

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C CER 旧ED 、J 、

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IN WITNESS WHEREOF, th

e parties have hereun o set

2 their hands inthe City of Pasay, Philippines, this day of 2015.

GOVERNMENT SERVICE INSURANCE SYSTEM

By: ~ー！

MARGIE A. JORILLO Vice President CARMEN LE. NOR I. DIOKNO

Co sultarit

SIGNED lN THE PRESENCE OF:

(MERC~DITA IRENE D. TAVAG 、～~ Manager

Corporate Affairs Departrflen H"M I, ・、krciun

Certified Funds Available ノノ7 (GLAcct. No. 5102Q91QQQ）・ /Y'

'Mvど t( cス tlOnw' A&t) rnノ人~声c,.dり ノー

MA. C 績給窟MAGDURULAN Department M ia

ger, BASSAD

Certified include, in the GSIS Annual Procurement'anpr CY2O75

MGR. ROMEO G. DE LUNA

OIC-HEAD, 3BAC SECRETARIAT

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CONTRA' FOR CONSULTANCY SERVICES - Page5of6 ' ／ー

ACKNOWLEDGMENT

REPUBLIC OF THE PHILIPPINE町 CITY OF PASAY Il鰭 n J CI

on thl BEFOon this 鷲豊「 a Notary留'C5.急器inly轟Ciar器語為Philippinesng:

子

Name

Valid IDs Date/Place of Issue

MARGIE A. JORILLO TIN 129-436-829 In representation of the GSIS

CARicIIN LEONOR I. DIOKNO TIN 158-614-387-000

GSIS ID #890 1

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known to me to be the same persons, MARGIE A. JORILLO, in representation of the GSIS as a juridical person, and CARMEN LEONOR I. DIOKNO, who executed the foregoing instrument and acknowledged that the same is their free and voluntary act and deed and of the entity being represented. This instrument refers to a Contract for Consultancy Services consisting of six (6) pages, including this page, where the Acknowledgment is written, signed by the parties and their instrumental witnesses, in each and every page hereof sealed with my notarial seal.

wrltteWITNESS MY HAND AND SEAL

, on the date and at the place above

written.

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