Continuous improvement

• 3rd Version app • upgraded provides

improved functionality

• Enables mobile devices to act as library card.

Customer Rating, Customer Suggestions, Customer Lists

Corporate valueMeeting national and local

agendas

Total Place• Engaging the community• Community planning• Knowing the city• What’s info

Assisted Digital Service Staffing

Signposting

Assisted digital drop-in service either in-person or via video link to complete transactions

1/1 appointment with benefits or ICT advisor

Increased number of general Learn ICTcourses/ staff and volunteers

New Assisted Digital course including • how to apply for jobs online• how to research and apply for

benefits online• how to use other key Council

online transactions• other content as relevant• Engaging web content and toolkit

Craigmillar – Dec 2012

Business Hubs

Touchdown centres

Members surgeries

Learning centres

Safe teen ICT

Homework supportSchool access

Business Hubs

Lectures

Council information

Signposting

Key services facilitated

Edinburgh Libraries Online

0

1000000

2000000

3000000

4000000

5000000

2008-09 2009-10 2010-11 2011-12 2012 -13

Edinburgh Libraries Physical Visits l

2500000

2700000

2900000

3100000

2008-09 2009-10 2010-11 2011-12 2012 -13

Performance driven

0

2000000

4000000

6000000

8000000

2008-09 2009-10 2010-11 2011-12 2012 -13

ONLINE AND PHYSICAL VISITS

Edinburgh Events Attendance

0

40000

80000

120000

160000

2009-10 2010-11 2011-12 2012 -13

Under 16 Adult

CSE

IIP

Customer first

% residents satisfied with the library service

.

Best uk library serviceidentified our key strengths as:• Our range of services for hard to

reach readers• Our cutting edge website and Library

App• Our Engaging social media activity• Committed support from the local

authority.

also referenced in our success were Our online library portal ‘Your Library’• New library facilities within the city

including Drumbrae Library Hub and plans for a new library in Craigmillar

• Refurbished facilities in Morningside• Prison Library Service• Our range of special reading projects

including those for dyslexic children • services for older readers.

5 Judges concluded that Edinburgh Libraries & Information Services are

“innovative on so many fronts, full of energy, bang up to date and unafraid ofthe future”. Providing “a template for libraries everywhere to be inspired by.”