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February 25th to 27th, 2008Delta Vancouver Airport Hotel, 3500 Cessna Drive, Richmond, BC Canada

EPICC FORUM 2008Hosted by: EPICC (Emergency Preparedness for Industry and Commerce Council)

Endorsed by: Provincial Emergency ProgramSupported by: Industry Canada

Continuity of Business isEverybody’s Business

2 0 0 8 P R O G R A M

Photo Credit: Christopher M Johnson

3w w w . E P I C C F O R U M . O R G

W e l c o m e

On behalf of EPICC and its Board of Directors, it is my pleasure to welcome you all to our Thirteenth Annual Planning Forum. The objectives of this annual event are:

• To encourage industrial and commercial enterprises to undertake emergency preparedness and business continuity planning studies, and

• To provide an opportunity for local emergency planners and businesses to share information and innovative ideas.

I am delighted by the impressive lineup of presentations and work-shops that Forum Chair, Larry Pearce, and his Forum Organizing Committee have arranged, and we thank our presenters and session chairs who have given of their precious time to contribute to the success of our conference.

Our exhibitors provide a valuable addition to the content of the Forum, and I encourage you to take the time to visit their booths and to learn more about their products and services.

I also want to acknowledge the support of our sponsors and partners whose participation has enabled EPICC to organize an affordable annual conference; a conference that keeps the importance of emergency preparedness and business continuity at the forefront.

We welcome you one and all, our returning delegates and those who are attending for the first time. We hope that this will be a positive experience for you and worthy of your time.

Sincerely,

Glen MagelChair, EPICC Board of Directors

E P I C C F O R U M P R O G R A M 2 0 0 8 • F E B R U A R Y 2 5 - 2 7 , 2 0 0 8 • R I C H M O N D , B C2

Province of British Columbia Office of the Premier www.gov.bc.ca

PO Box 9041 Stn Prov GovtVictoria BC

V8W 9E1

February 25 – 17, 2008

A Message from the Premier

As Premier of the Province of British Columbia, I am pleased to welcome everyone to Vancouver and the 13th Annual Planning Forum on Business Continuity and Disaster Management.

I understand that this year’s conference theme is Continuity of Business is Everyone’s Business. It is a wonderful opportunity for everyone to meet and provide networking opportunities for a broad section of leaders working in business continuity and emergency preparedness.

I would like to recognize the sponsors and volunteers, for their work in coordinating this event. The agenda offers everyone access to information on a variety of interesting topics and I am sure there will be a lot of constructive discussions.

On behalf of the people of British Columbia, I wish you a successful conference.

Sincerely,

Gordon Campbell Premier

W e l c o m e T o D e l e G AT e S

Premier Gordon Campbell Honorary Chair

e P I c c B o A R D o F D I R e c T o R S - Cari Kobialko, Terasen Gas - Carmen Funk, F.A.S.T. Limited (Past Chair) - Deborah Procter, City of Richmond (Secretary) - Glen Magel, BCIT (Chair) - Jackie Kloosterboer, City of Vancouver - Jim Stanton, Stanton Associates - John Oakley, Provincial Emergency Program - Larry Pearce, Pearces 2 Consulting (Chair, Forum Committee) - Peter Broznitsky, RCMP - Vern Biccum, Global Consulting - Laurie Pearce, Pearces 2 Consulting (Treasurer) - Philip Ferber, Philip Ferber Law Corporation - Lisa Benini, Benini Consulting Ltd. - Suzanne Fearn, TELUS

e P I c c o R G A n I z I n G c o m m I T T e e - Larry Pearce, Chair, Pearces 2 Consulting Corp. - Don Bindon, EPICC Planning Committee - Cam Cathcart, Cathcart Communications - Debbie Clyne, Spectra Energy Transmission - Heather Dunsford, President, Corporate Connections Inc. - Conrad Guelke, CSP Enterprises - Jackie Kloosterboer, Emergency Planning Coordinator, City of Vancouver - Diana Krimmer, Emergency Specialist at ICBC - Dorit Mason, City of Coquitlam - Laurie Pearce, Pearces 2 Consulting Corp. - Jody Sydor Jones, Regional Director, Emergency Management Office, Vancouver Coastal Health

TA B l e o F c o n T e n T S

Welcome to Delegates . . . . . . . . . . . . . . . . . . . . . . . . . 3 Program-at-a-Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Forum Day One . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Speaker Bios & Abstracts Day One . . . . . . . . . . . . . . 6-10 Forum Day Two . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Speaker Bios & Abstracts Day Two . . . . . . . . . . . . . 12-16 Forum Day Three . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 Speaker Bios & Abstracts Day Three . . . . . . . . . . . 18-22 Exhibition Floor Plan . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Exhibitor Descriptions . . . . . . . . . . . . . . . . . . . . . . . 24-26

A Welcome FRom Glen mAGel, chAIR

February 25 - 27, 2008

4 E P I C C F O R U M P R O G R A M 2 0 0 8 • F E B R U A R Y 2 5 - 2 7 , 2 0 0 8 • R I C H M O N D , B C 5w w w . E P I C C F O R U M . O R G

P R o G R A m - AT - A - G l A n c e D AY 1 : m o n D AY, F e B R U A R Y 2 5

TIME LOCATION EVENT PRESENTER

7:00 Foyer Registration Desk Opens & Continental Breakfast

8:00-8:15 Sea Island East & Centre

Welcome Address Session Chair: Larry Pearce, Chair, EPICC Organizing Committee

Bruce Drake, Industry Canada


10 Second Delegate Introduction Session Chair: Larry Pearce, Pearces 2 Consulting


Keynote Address #1: Building Business Continuity Culture in a Large Organization - The Value Proposition

Session Chair: Penny Stratas, Industry Canada

Bill Brugger, WWB Consulting

9:45-10:30Foyer & Ballroom West

Refreshment Break with Exhibitors and Opening of Trade Show


Plenary Panel #1: Flood Mitigation Planning and the Fraser River Freshet

Session Chair: Cam Filmer, Provincial Emergency Program

Panelists:Al Ritchie, Spectra EnergySheena Vivian, BC HydroHarvey Sasaki, Ministry of AgricultureJohn Lavery, Ministry of HealthJim Rule, District of Maple Ridge

12:00-13:30 ViscountRoom

luncheon and DRI canada Presentation:The Amazing State of the Business Continuity Profession in Canada

Session Chair: Jack McGee, Justice Institute

Brian Miller, DRI Canada

13:30-15:00 Workshop Sessions:

Bristol Room Workshop 1: Crisis Management

Session Chair: Jim Stanton, Stanton Associates

Workshop Leader: Jack Smith, ABN AMRO Bank

Lockheed Room

Workshop 2: Planning a Tabletop Exercise for Businesses

Session Chair: Murray Day, Justice Institute

Workshop Leaders: Laurie Pearce, Pearces 2 ConsultingDon Bindon, EPICC Organizing Committee

Sea Island Centre

Workshop 3: An All Hazards Approach to Recovery Planning and Crisis Management

Session Chair: Dorit Mason, City of Coquitlam

Workshop Leader: Vicki Gavin, Barclays Bank

Sea Island East

Workshop 4: Business Impact Analysis: Foundation for Business Resilience

Session Chair: Lisa Benini, Benini Consulting Ltd.

Workshop Leader: Russell Stewart, KPMG


Refreshment Break

15:15-16:45 (As above) Workshops continue


Speakers’ Reception & Day one concludes

m o n D AY, F e B R U A R Y 2 57:00 Registration and Continental Breakfast Foyer

8:00-8:15 Welcome Address Sea Island East & Centre

8:15-8:45 10 Second Delegate Introduction Sea Island East & Centre

8:45-9:45 Keynote Address #1: Building Business Continuity Culture in a Large Organization-The Value Proposition Sea Island East & Centre

9:45-10:30 Refreshment Break with Exhibitors and Opening of Trade Show Foyer & Ballroom West

10:30-12:00 Plenary Panel #1: Flood Mitigation Planning and the Fraser River Freshet Sea Island East & Centre

12:00-13:30 luncheon and DRI canada Presentation Viscount Room

13:30-15:00 Workshop Sessions:

Workshop 1: Crisis Management Bristol Room

Workshop 2: Planning a Tabletop Exercise for Businesses Lockheed Room

Workshop 3: An All Hazards Approach to Recovery Planning and Crisis Management Sea Island Centre

Workshop 4: Business Impact Analysis: Foundation for Business Resilience Sea Island East

15:00-15:15 Refreshment Break Foyer & Ballroom West

15:15-16:45 Workshops continue (as above)

17:00-18:30 Speakers’ Reception Foyer & Ballroom West

T U e S D AY, F e B R U A R Y 2 67:00 Registration and Continental Breakfast Foyer & Sea Island West

8:00-8:30 Introduction and Day Two Opening Remarks Sea Island East & Centre

8:30-9:30 Keynote Address #2: Business Impacts of a Major Disaster Sea Island East & Centre

9:30-10:00 Refreshment Break Foyer & Sea Island West

10:00-11:00 Plenary Address #1: Lessons Learned from The LaSalle Bank Fire Sea Island East & Centre

11:00-12:00 Breakout Sessions #100:

Breakout #101: Climate Change - A Serious Long Term Threat for Businesses Bristol Room

Breakout #102: Critical Infrastructure and Business Sea Island Centre

Breakout #103: Transient Populations and Business Impacts of Evacuation Sea Island East

Breakout #104: More Than Zeros and Ones Lockheed Room

12:00-14:00 luncheon Address: The Changing Face of Tourism Security in Times of Terrorism and Crime Viscount Room

14:00-15:00 Plenary Address #2: Strategic Risk Management Sea Island East & Centre

15:00-15:30 Refreshment Break Foyer & Sea Island West

15:30-16:30 Plenary Address #3: Chicago First Fire - A Regional Private Public Partnership Sea Island East & Centre

16:30-18:30 Networking Reception, Awards Ceremony and Prize Draw Foyer & Sea Island West

W e D n e S D AY, F e B R U A R Y 2 77:00 Registration and Continental Breakfast Foyer

7:45-8:30 Bonus Breakfast Session: New Developments in Emergency Management Training Ballroom West

8:30-9:00 Introduction and Day Three Opening Remarks Sea Island East & Centre

9:00-10:30 Plenary Panel #2: Pandemic Planning as a Competitive Business Advantage Sea Island East & Centre

10:30-11:00 Refreshment Break Foyer


Breakout #201: Insurance and BCP Bristol Room

Breakout #202: Emotional Continuity Management Sea Island East

Breakout #203: Emerging Health Issues for Businesses of Tomorrow Sea Island Centre

Breakout #204: Telecommunications as Critical Infrastructure and Business Continuity Practices for Spring Freshet 07

Lockheed Room

12:00-13:30 Luncheon Address: Taking Your Own Pulse First Viscount Room

13:30-13:40 Forum Wrap-Up Viscount room

mo

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W e l c o m e A D D R e S S

Bruce Drake (canada)

Bruce Drake is currently Industry Canada’s Executive Director, Pacific Region, with respon-sibilities for British Columbia and the Yukon.

The Industry Canada (IC) team in Pacific helps to ensure a fair and efficient marketplace - encouraging innovation and improved

international competitiveness with the objective of achieving the benefits of sustainable economic growth. Regional responsibilities include radio spectrum management, weights and measures, fair business practices, incorporation and bankruptcy proceedings.

The Region is a partner in the Canada/British Columbia Business Services Society and, in cooperation with the Yukon Chamber of Commerce and the Economic Development Department, Yukon Territorial Government, supports the Canada/Yukon Business Service Centre. In addition to program delivery, IC Pacific is very conscious of the unique challenges of the region, and always seeks to understand the issues and priorities of their clients and partners. Bruce and his team ensure these are considered in policy development and, in turn, that departmental policies and priorities are explained to those affected.

Reflecting IC Pacific’s commitment to its partners and community, Bruce has served as Deputy and Chair of the Pacific Federal Council (PFC), and as Federal Caucus Chair for the Fraser Basin Council. He is on the Board of Governors of Science World BC, and is President and Chair of the Board of Governors of the Pacific Telecommunications Council (PTC), an international telecom organization based in Honolulu.

Bruce has always had an interest in government and management models that ensure effective citizen input. Since 1983 he has been elected to Municipal Council in his community and has served on committees of Metro Vancouver.

K e Y n o T e A D D R e S SBUIlDInG BUSIneSS conTInUITY cUlTURe In A lARGe oRGAnIzATIon - The VAlUe PRoPoSITIon

Bill Brugger (USA)Mr. Brugger is an independent risk manage-ment and business continuity consultant with over 18 years of full-time business continuity and disaster recovery experience. He is a Certified Business Continuity Professional (CBCP), a Certified Recovery Planner (CRP), and a Certified Information Privacy Professional (CIPP).

Prior to this assignment, Mr. Brugger was the Senior Director of Enterprise Business Continuity Management at Microsoft, where he was responsible for architecting and implementing a global business continuity and crisis management program for the company and its subsidiaries.

Mr. Brugger also served as the Executive Director of Risk Strategy and Enterprise Continuity Management for AT&T Wireless Services, where he designed, developed, and implemented a comprehensive, integrated, enterprise-wide business continuity program. AT&T Wireless’ Business Continuity Program has been recognized as “Best in Class” by the Gartner Group, Deloitte Touche, Price Waterhouse Coopers, Ernst and Young, and Marsh.

Prior to AT&T Wireless, Mr. Brugger worked for SAFECO Corporation, where he established and developed a corporate-wide Business Continuity Program. Prior to joining SAFECO, Mr. Brugger worked as a Senior Auditor for Arthur Andersen & Co.

Mr. Brugger served as President of the Association of Contingency Planners (ACP) for Washington State and has served on numerous national and local industry associations.

Mr. Brugger graduated Summa Cum Laude from the University of Houston-Clear Lake with a BS degree in Accounting. Mr. Brugger currently resides in Edmonds, Washington.

A Abstract:

In this session, attendees will gain important insights on how to establish and build a continuity culture and how to identify and communicate the value of business continuity planning within their organization.

This presentation will provide the attendee with important tips and considerations on how to:

• define the end goal of their business continuity program;• assess the landscape within their organization;• size up key players and their perspectives;• realize the predicament inherent in business

continuity planning;• unlock the value proposition; and• achieve overall results.

D AY 1 : S P e A K e R S & A B S T R A c T S D AY 1 : S P e A K e R S & A B S T R A c T S

PA n e l S e S S I o n : FlooD mITIGATIon PlAnnInG AnD The FRASeR RIVeR FReSheT

John lavery (canada)John Lavery has been in BC for the past 18 months. He is currently the Executive Director of the Emergency Management Branch with the Ministry of Health, and was previously the Director of Emergency Management at the Provincial Health Services Authority in Vancouver. Prior to moving to BC, he spent 10 years in

Manitoba in a variety of emergency management positions, including the Director of the Office of Disaster Management with Manitoba Health, and an Emergency Management Advisor with the Manitoba Emergency Measures Organization.

A Abstract:

The health sector faces many challenges when preparing for, responding to, and recovering from major flood events. Health sector impacts can be diverse, including:

• damage to facilities resulting in prolonged disruption of services;

• disruption of transportation systems and the ability of ambulance crews to respond to calls, staff to get to work, patients to attend appointments, and supplies to be delivered to health care facilities;

• threats to public health from contamination of water sources and damage to sewage systems.

Evacuation of facilities and the relocation of patients is extremely complex and poses special challenges, as it takes considerable time, effort and expense to safely move patients and the staff and equipment necessary to care for them.

This presentation will provide an overview of the planning that took place across the health sector in the spring of 2007 to prepare for the potential freshet. It will provide a detailed overview of potential health sector impacts, the planning efforts that took place, challenges encountered, and lessons learned.

Al Ritchie (canada)Al Ritchie is Vice President of Operations and Engineering for Spectra Energy Transmis-sion’s western operations. Prior to his current role, Ritchie served as Vice President of Operations for Duke Energy Gas Transmission responsible for the company’s western-based divisions: BC Pipeline, BC Field Services,

Empress NGL, and Midstream (SEIF). Ritchie holds a Bachelor’s of Science degree from the University of Lethbridge and received his Power Engineering certification in 1978. He and his wife Beth have a grown son and daughter and reside in Fort St. John, British Columbia.

A Abstract:

• Overview of Spectra’s Flood Plan • Extent of plan activation • Unexpected issues

(e.g. mud slides, river bank erosion, ice jams)• Potential 3rd party impacts on Spectra

(e.g. loss of Hydro power)• Essentials of operating with an all hazards emergency

preparedness approach

Jim Rule (canada)Jim is the Chief Administrative Officer for the District of Maple Ridge, a position he has held since 2002. Maple Ridge has a population of 75,000, is part of Metro Vancouver, and is located 40 kms east of the city of Vancouver.

Prior to moving to B.C., Jim was CAO for the City of Greater Sudbury in Ontario, a community

of 155,000 residents.

He has more than 30 years of experience in the public and private sectors, has worked in three provinces, and has been a member the Canadian Association of Municipal Administrators for several years.

This past year has been very challenging from an Emergency Management perspective in Maple Ridge, and Jim is fortunate to have a very well trained and active EOC, having successfully activated six times in the past 12 months.

Born in Ottawa, Jim has a Master of Arts Degree from York University and an Honours Bachelor of Environmental Studies from the University of Waterloo. He is a member of the Canadian Institute of Planners and has a Professional Manager designation from the Canadian Institute of Management.

Jim is an avid outdoor enthusiast and he and his family enjoy all the recreational activities that B.C. has to offer including cross-country and downhill skiing, sailing, swimming, kayaking, canoeing, hiking, and mountain biking.

A Abstract:

Hear the Maple Ridge experience on the Planning and Communication that took place prior to, during and after the 2007 Spring Freshet. The Maple Ridge CAO will provide an over-view of the Fraser River Freshet Operational Flood Management Plan which includes: identifying the potential impacts of flooding; flood protection works required; the establishment of freshet triggers; the preparation of flood elevation maps; dyke upgrades required; the state of the EOC readiness; the preparation of a communications plan (general public awareness, pre-flood tool kit, neighbourhood information meetings; evacuation awareness, and establishment of a call centre). In this presentation you be made aware of the lessons learned in dealing with many aspects of the 2007 Spring Freshet.


harvey Sasaki (canada)Harvey is currently the Assistant Deputy Minister of Risk Management and Competitiveness in the British Columbia Ministry of Agriculture and Lands. Harvey has filled this role since 2001. He is responsible for risk management, animal and fish health, resource management and industry (agri-food and aquaculture)

development in British Columbia.

Harvey was born, raised and educated in British Columbia. He grew up on a farm producing berries and greenhouse vegetables and flowers. He attended the University of British Columbia where he obtained his Bachelor of Science (Agriculture), Soil Science Major in 1979.

After graduating Harvey started his career with the Water Investigations Branch, Ministry of Environment in Victoria. Harvey joined the then Ministry of Agriculture and Food in 1980 as a Land Use Analyst where he was responsible for assessing the impacts of land use developments on agriculture and for ensuring the recognition of agriculture requirements in government resource management planning initiatives.

In 1989, Harvey moved into program delivery as a program manager of a federal-provincial development agreement. In 1997 he became the Executive Director of the ministry’s risk management branch and the Executive Director of the BC Investment Agriculture Foundation, an industry organization responsible for industry development and adaptation programming.

Harvey lives in Victoria, is married and has 3 children.

A Abstract:

How do you get a passport for a dairy cow to travel to the United States?

The objectives for the Ministry of Agriculture and Lands for Freshet 2007 were to:

• Minimize potential livestock and poultry mortalities• Create awareness of the possible loss of physical assets• Promote best management practices to mitigate risks

associated with hazardous farm materials• Work with industry groups to plan and respond to the

flood event.

The ministry’s role in responding to flood events in the past was to support other Emergency Operations Centres, either regional provincial centres or local government centers. Given the high risk potential for a record flood event in the lower Fraser Valley in 2007, the ministry was required to plan and set up a Ministry Emergency Operations Centre in less than 60 days, as well as respond to response challenges such as finding homes, including transportation to Washington State, for up to 10,000 dairy cows that were in locations at high risk of flooding. We survived to tell this story!

Sheena Vivian (canada)Sheena Vivian joined BC Hydro in the position of Manager of Emergency Planning in January 2007. Prior to that she was the Emergency Planner for the City and Township of Langley BC, for 11 years. Sheena holds a Masters Degree in Risk Crisis & Disaster Management from the University of Leicester (pronounced

‘Lester’). Sheena is the past Chair for the Greater Vancouver Regional District’s Regional Emergency Planning Committee (REPC) and a member of the International Association of Emergency Managers.

She has been married for 22 years to Paul, and they have two great children, Laura and Graeme. They enjoy skiing, hiking, diving, traveling, lots of music and the occasional quiet day at the cabin.

A Abstract:

When the Province announced the looming Flood Threat in the spring of 2007, BC Hydro entered a new era of emergency management. This section of the Flood Panel will discuss how BC Hydro identified risks to the electric system, its staff and coordinated with local authorities and life line agencies in the months leading up to the spring freshet.

D R I c A n A D A P R e S e n TAT I o n l U n c h : The AmAzInG STATe oF The BUSIneSS conTInUITY PRoFeSSIon In cAnADA

Brian P. miller, cBcP (canada)Brian Miller is certified business continuity professional and was appointed President of the Disaster Recovery Institute Canada by the Board of Directors in March 2004. In 1996, as a Director of the Canadian Centre for Emergency Preparedness, Brian guided and facilitated the establishment of DRI Canada as an affiliate

of DRI International and was the first Chair of the Certification Commission.

DRI Canada is a member based non-profit corporation that exists to provide education and certification in the realm of continuity management. There are currently 1017 certified professional members of DRI Canada (effective Dec 3, 2007).

In April 2001, Brian retired from Bell Canada where he led the Emergency Management and Business Continuity functions for 12 years. He has more than 35 years of hands-on experience and leadership in telecommunications, labour relations, emergency management and business continuity.

In addition to teaching continuity management for DRI Interna-tional, DRI Canada and the Canada School of Public Service, Brian is a former instructor at the Algonquin College of Applied Arts and Sciences and Development Dimensions International. He has

taught the disciplines of emergency management and business continuity to over 2700 individuals since 1996.

Brian currently manages a thriving consultancy providing best practice guidance for all aspects of business continuity and emergency management to government and enterprise clients.

A Abstract:

Business Continuity has made significant inroads in government and large corporations but is the profession gaining recognition? Are there support structures for the practitioner? The outlook is highly positive for a professional segment that holds significant opportunities.

W o R K S h o P S e S S I o n SWoRKShoP 1: cRISIS mAnAGemenT WoRKShoP

In this workshop you will learn:

• How to differentiate between a significant problem and a true crisis

• Effective methods of practicing for an event• How to effectively facilitate a crisis meeting regardless

of number of attendees• Working with public officials during an event• Setting priorities and structuring successful

crisis management meetings• Management of the crisis and key communication tips• Managing the media and your vendors during the event

This session will help you build and implement a comprehensive Crisis Management program. Mr. Smith will share proven techniques that will improve communication during a company crisis, regardless of the origin.

Mr. Smith has acted as the primary facilitator for his company for such events as 9/11; a 72 hour Anthrax Scare; the Northeast power outage; and a fire at the LaSalle Bank Headquarters which was the largest skyscraper fire in the history of the city of Chicago. You will learn how in these and in other cases, crisis management and business continuity efforts merged with great success.

Jack T. Smith (USA)Jack T. Smith is a first vice president and business continuity manager of ABN AMRO Bank, N.V., which is headquartered in Amster-dam, Netherlands. Mr. Smith is responsible for coordinating the business continuity efforts for the global holdings of ABN AMRO Services IT Division. Mr. Smith has also served as a

co-chairman of the Illinois Terrorist Task Force’s Public/Private Partnership Committee.

Mr. Smith has provided leadership during numerous incidents that disrupted the bank’s business. The most challenging were the Northeast power outage in 2003 (which impacted 80 per-cent of LaSalle Bank’s Michigan-based operations) and the LaSalle Bank fire in 2004, which was the largest skyscraper fire in Chicago’s history, displacing more than 3,000 employees and causing more

than $50 million dollars in damage. Despite the magnitude of these and other events, the LaSalle Bank has never needed to file a business interruption claim with its insurance company during Mr. Smith’s tenure.

Before joining ABN AMRO in 1993, he held IT Infrastructure management positions in the distribution, service and healthcare industries.

WoRKShoP 2: PlAnnInG A TABleToP exeRcISe FoR BUSIneSSeS

Participants will have the opportunity to engage in an active participatory workshop on all aspects of designing and hosting a tabletop exercise. The two presenters have years of experience in conducting emergency response tabletops and will provide participants with a number of ideas and considerations a planner should incorporate to enhance the productivity of this important preparedness tool.

Don Bindon (canada)Don retired from the Royal Canadian Mounted Police in April 2005 after more than 35 years of active service. Prior to his retirement Don was the RCMP’s Disaster Planner for British Columbia and managed their Emergency Operations Centre. Don continues to assist governments and other organizations in policy evaluation,

training and staff education in emergency response. Don is a sessional instructor in BCERMS and ICS for the Justice Institute of BC and is an active volunteer for several organizations.

Don lives in Vancouver with his wife Aimee. They have two married children and a granddaughter who all live in Ontario.

laurie Pearce (canada)Laurie has been involved in emergency preparedness for over twenty-five years and is a part-time faculty member at Brandon University, Royal Roads University, the British Columbia Institute of Technology, and at the Justice Institute of British Columbia. She sits on the National Council for the Canadian

Risk and Hazards Network and is on the board of the Emergency Preparedness for Industry and Commerce Council of British Columbia. Laurie lectures in Canada, the United States, and other countries on hazard, risk and vulnerability analysis; disaster management, stress resilience, business continuity, and children and trauma. Laurie is a Research Associate at the Disaster Preparedness Resources Centre at the University of British Columbia, is working with the UBC Global Health Issues Program on disaster management in Ecuador and completed her PhD at the School of Community and Regional Planning at UBC in the area of emergency planning in 2000.

Laurie and her husband, Larry, are partners in Pearces 2 Consulting Corporation.



D AY 2 : T U e S D AY, F e B R U A R Y 2 6


7:00Foyer & Sea Island West

Registration Desk Opens and Continental Breakfast


Introduction and Day Two Opening Remarks Session Chair: Larry Pearce, Chair, EPICC Organizing Committee

Cam Filmer, Provincial Emergency Program


Keynote Address #2: Business Impacts of a Major Disaster

Session Chair: Larry Pearce, Pearces 2 Consulting

Kathleen Tierney, Natural Hazards Research & Applications Information Centre, University of Colorado at Boulder

9:30-10:00Foyer & Sea Island West

Refreshment Break


Plenary Address #1: Lessons Learned from The LaSalle Bank Fire

Session Chair: Laurie Pearce, Pearces 2 Consulting

Jack Smith, ABN AMRO Bank


Bristol Room Breakout #101:Climate Change - A Serious Long Term Threat for Businesses

Session Chair: Adrian Gordon, Canadian Centre for Emergency Preparedness

David Etkin, York University

Sea Island Centre

Breakout #102:Critical Infrastructure and Business

Session Chair: Don Bindon, EPICC Organizing Committee

Breakout Speakers:Doug Allan, Joint Emergency Liaison CommitteeAllan Galambos, South Coast Region, Ministry of Transportation Seiki Harada, Harada Management Consulting

Sea Island East

Breakout #103:Transient Populations and Business Impacts of Evacuation

Session Chair: Jackie Kloosterboer, City of Vancouver

Peter Tarlow, Tourism & More Consulting

Lockheed Room

Breakout #104:More Than Zeros and Ones

Session Chair: Peter Broznitsky, RCMP

David Witzer, IT Security, Government of BC

12:00-14:00 Viscount Room

luncheon Address:The Changing Face of Tourism Security in Times of Terrorism and Crime

Session Chair: Debbie Clyne, Spectra Energy

Peter Tarlow, Tourism & More Consulting


Plenary Address #2: Strategic Risk Management

Session Chair: Dorit Mason, City of Coquitlam

David Kaye, Risk Reality


Refreshment Break


Plenary Address #3: Chicago First Fire - A Regional Private Public Partnership

Session Chair: Laurie Pearce, Pearces 2 Consulting

John Fowler, Northern Trust Corporation


Networking Reception, Awards Ceremony and Prize DrawDon Bindon, EPICC Organizing Committee Jim Stanton, Stanton Associates

D AY 1 : S P e A K e R S & A B S T R A c T S

TU

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DA

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WoRKShoP 3: An All hAzARDS APPRoAch To RecoVeRY PlAnnInG AnD cRISIS mAnAGemenT

Barclays is one of the largest financial services companies in the world. It has been involved in banking for over 300 years; operates in more than 60 countries; and employs more than 110,000 people. Ensuring a consistent robust global response is no small undertaking.

To accomplish this we employ an impact based business continuity planning methodology supported by a flexible crisis management framework. This “All Hazards” approach allows us to respond to any incident regardless of the cause quickly and effectively. The workshop will highlight the advantages of a flexible impact based model in responding to a wide variety of disparate events from terrorism to pandemic.

Ms. Gavin will examine both the processes followed and issues faced as well as providing participants with a number of tools and techniques that may be used to implement an impact based planning model. The workshop will be delivered as a series of exercises to provide participants an opportunity to practice using the tools and techniques discussed.

Vicki Gavin (UK)Vicki Gavin is the Global Head of Business Continuity, Business Risk and Information Risk Management for Barclaycard; she is based in London, and is responsible for the delivery of all control services to Barclays credit card business internationally. Prior to this Vicki headed the Barclays Corporate Services

Business Continuity team and was instrumental in developing their pandemic response plan.

Vicki joined Barclays Capital in August 2003 where she was responsible for Business Continuity planning for the front office. She was instrumental in the re-engineering of the Barclays Capital business continuity programme. In August 2005 she moved to Barclays Corporate Services to implement this programme across the Barclays group and on to Barclaycard in August 2006.

Prior to this Ms. Gavin was responsible for UK Regional Business Continuity Planning for Dresdner Kleinwort Wasserstein. She had held a number of positions within Dresdner since joining in April 1999. From Sept 1994 to April 1999, Ms. Gavin worked at the Toronto Stock Exchange. At the time of her departure she was Head of Technical Training.

Ms. Gavin is a Member of the Business Continuity Institute, holds a BSc in Physics from Lakehead University and a Diploma in Adult Education from Seneca College.

WoRKShoP 4: BUSIneSS ImPAcT AnAlYSIS: FoUnDATIon FoR BUSIneSS ReSIlIence

The “black art” of business impact analysis (BIA) often provides rich pickings for consultants, being an area of endeavour that is very much open to interpretation and somewhat lacking in definition. This may be the reason why, in some quarters, the value of BIA is being questioned. However, a rigorous BIA, at the appropriate level of detail, delivering accessible and re-useable data, can have a number of valuable uses. A BIA is the foundation for a business continuity management programme and, in particular, the basis for building resilience into business processes.

The workshop will provide participants with an appreciation of BIA in two practical contexts:

• How a BIA can be used to underpin business continuity management, and, additionally, how other functions such as insurance, engineering and maintenance planning can benefit

• How to undertake a BIA oneself and how to represent the information in a re-useable format.

Two relatively simple analysis and modelling techniques will be demonstrated and exercised in a workshop format.

Russell Stewart (UK)Russ is Head of Continuity for KPMG Europe with responsibilities for BCM, security and health & safety for the organization. Russ has been in position for five years, following a fourteen year career in IS&T management positions within a number of companies including Tetley Ltd. and Diageo and Schindler

Ltd. Prior to this, Russ served with the Royal Hong Kong Police and London’s Metropolitan Police services.

Russ is a member of the Business Continuity Institute, holds an MSc in Information Systems and regularly gives guest lectures on BCM and IS Strategy on a number of MSc programmes.


o P e n I n G R e m A R K S

cam Filmer (canada)

Cam Filmer is Executive Director of the Provincial Emergency Program (PEP), a program under Emergency Management British Columbia (EMBC), and has served in PEP for 14 years. He has been central to the development and implementation of the BC Emergency Management Structure, which includes the

creation of the Temporary Emergency Assignment Management System (TEAMS). TEAMS comprises 120 provincial government employees from around BC trained in emergency management; as needed, these individuals are deployed at regional response centers to support local government and First Nations Communities. Other key elements of the Emergency Management Structure include six Provincial Regional Emergency Operations Centres located around the province, and the Provincial Emergency Coor-dination Centre in Victoria. Cam is also the Co-Chair of the British Columbia Emergency Response Management System (BCERMS) Committee. BCERMS is a comprehensive management scheme that ensures a coordinated and organized provincial response and recovery to any and all emergency incidents.

Cam provides strategic and senior leadership at both the provincial and national levels. Most recently, during the 2007 spring flooding, he was the Co-Chair of the Central Coordination Group, which provides high-level, strategic leadership for major emergencies in the province. Cam has also played a critical role in events such as Fire Storm 2003, the 2003 fall flooding, the avian influenza outbreaks of 2003 and 2004 and the severe weather incidents of 2006.

Nationally, Cam’s extensive operational and strategic experience makes him a valuable leader on the Senior Officials Responsible for Emergency Management (SOREM) committee and the Canadian Council of Emergency Management Organizations (CCEMO). Both national committees bring together the directors from each provin-cial emergency management organization to share best practices.

K e Y n o T e A D D R e S SBUSIneSS ImPAcTS oF A mAJoR DISASTeR

Kathleen Tierney (USA)Kathleen Tierney is a professor in the Department of Sociology and the Institute of Behavioral Science at the University of Colorado at Boulder, where she also serves as director of the Natural Hazards Center. Prior to joining the faculty at Colorado in 2003, she was a faculty member and director of the Disaster

Research Center at the University of Delaware. Professor Tierney is also a co-director and working group leader with the National Consortium for the Study of Terrorism and Responses to Terrorism (START), an academic center of excellence sponsored by the Department of Homeland Security

Professor Tierney has more than 25 years of experience conducting research in the areas of hazards, disasters, and risk. Over her long career she has been the recipient of numerous research grants. Her current research interests include the use of new technologies in crisis response, preparedness and resilience among local community organizations serving at risk populations, and home-land security program implementation at the local community level. Her most recent publication is Emergency Management, Principles and Practice for Local Government (2007), a compre-hensive volume on emergency management that she edited with Prof. William Waugh.

A Abstract:

While a considerable amount of research has been conducted, especially in recent years, many questions remain regarding the economic dimensions of hazards and disasters. This presentation will discuss types of economic impacts, such as impacts on businesses, local economies, and jobs, and will also review approaches for enhancing business preparedness and economic resilience in disasters. Topics that are not well understood will also be considered. One concern in particular is our lack of understanding of the long-term impacts of catastrophic events.

P l e n A R Y A D D R e S S # 1lASAlle BAnK FIRe – leSSonS leARneD

Jack T. Smith (USA)Jack T. Smith is a first vice president and business continuity manager of ABN AMRO Bank, N.V., which is headquartered in Amster-dam, Netherlands. Mr. Smith is responsible for coordinating the business continuity efforts for the global holdings of ABN AMRO Services IT Division. Mr. Smith has also served as a

co-chairman of the Illinois Terrorist Task Force’s Public/Private Partnership Committee.

Mr. Smith has provided leadership during numerous incidents that disrupted the bank’s business. The most challenging were the Northeast power outage in 2003 (which impacted 80 percent of LaSalle Bank’s Michigan-based operations) and the LaSalle Bank fire in 2004, which was the largest skyscraper fire in Chicago’s history, displacing more than 3,000 employees and causing more than $50 million dollars in damage. Despite the magnitude of these and other events, the LaSalle Bank has never needed to file a business interruption claim with its insurance company during Mr. Smith’s tenure.

Before joining ABN AMRO in 1993, he held IT Infrastructure management positions in the distribution, service and healthcare industries.

A Abstract:

The worst high-rise building fire in the history of City of Chicago occurred on December 6th, 2004 at 6:30pm at the LaSalle Bank headquarters which houses 3000 employees. Due to the

efforts of the bank’s Business Continuity Team and the Business Continuity Coordinators within the building, critical operations were recovered by the morning of the next business day. Clients were not impacted.

As the Business Continuity and Crisis Manager for the bank, Jack T. Smith was charged with the effort of building a comprehensive program that would be tested at the largest scale to date. In this talk Mr. Smith will present the valuable lessons learned from the event including what went well and what did not. He will detail how various areas within the organization were involved in the recovery effort include Facilities, Human Resources, Security, Insurance, Computing Infrastructure, Life Safety, and Crisis Management. The result of tireless planning was that despite over 50 million dollars in damage to the building, and most departments being displaced for weeks without prior notice, the company did not file a business interruption claim with its insurance company.

B R e A K o U T S e R I e S # 10 0BReAKoUT #101: clImATe chAnGe - A SeRIoUS lonG TeRm ThReAT FoR BUSIneSSeS

The world is changing rapidly in many ways, and one of the potentially most serious ways is a changing climate due to the increase of greenhouse gases within the atmosphere. It seems very likely that many climate related hazards will become more severe in the future, particularly floods, droughts and heat waves - storms may also become more of a threat in some areas. The impact of climate change, though, needs to be viewed within a larger context, since it is only one of several complex and interconnected systems - the others being the human social-economic-built infrastructure system and the natural-ecological environment. Mr. Etkin argues that, pessimistic as many of the proposed scenarios of the future of our earth under a different climate are, they are likely to be positively biased as a result of how research questions are framed and due to the likely emergence of surprising properties, particularly in the presence of unknown critical thresholds. This (somewhat depressing) perspective emphasizes the importance of using the Precautionary Principle as a management strategy, though implementing such a strategy tends to be sabotaged due to social traps such as the “Tragedy of the Commons”.

David etkin (canada)David Etkin is the Graduate Program Director the MA Program in Disaster and Emergency Management at York University. Prior to that he worked for 28 years with the Meteorological Service of Canada in a variety of positions, including operations and research. He has edited several special

volumes on hazard and emergency management, participated in several international projects including the Intergovernmental Panel on Climate Change, and has published 60 papers.

BReAKoUT #102: cRITIcAl InFRASTRUcTURe AnD BUSIneSS

The Joint Emergency Liaison Committee (JELC) Working Group on Critical Infrastructure has developed and piloted methodology and procedures for the following:

• the rating of assets by the asset owner across all sectors to determine their criticality

• varying levels of data masking to allow owners to retain control over data confidentiality

• data exchange procedures to allow asset owners and data requestors the maximum benefits depending on the situation

• hazard and threat lists endorsed by regional authorities for use in vulnerability analyses

• vulnerability screening tools to develop initial numerical indicators of vulnerability in a number of common hazards

The JELC methodology was used extensively in the 2007 freshet as well as in a number of previous pilots with over 40 asset owners in the Lower Mainland. The presentation will explain the JELC methodology, present the progress to date and proposed future use, and show its applicability and benefits to the business community.

Doug Allan (canada)Doug Allan is the Project Manager with the Joint Emergency Liaison Committee (JELC) a partnership of local and regional governments in the Lower Mainland and the Province of British Columbia. Through working groups the committee is currently focusing on eight areas of cross-jurisdictional emergency planning.

Critical Infrastructure is a key initiative that will bring together private and public agencies, in multi-sectors, to share information on the consequence of loss, dependencies and other factors.

Doug has a Masters Degree in Public Administration and an extensive background in local government. Working now as a consultant, he assists organizations in achieving their success through project development, facilitation and management. He joined JELC in 2002 to move it from a research to an implementation focus.

Allan Galambos (canada)Allan Galambos is the Manager of Bridge and Structural Engineering for the Ministry of Transportation, South Coast Region, which includes the Lower Mainland of BC and Vancouver Island. He has been with the Ministry for 14 years, and has spent much of his life, both overseas and in Canada, in the

construction and rehabilitation of bridges. Besides his involvement in bridges, he is part of the TEAMS organization in British Columbia, a group of provincial employees trained to respond to all types of emergencies in support of the organizations on site. He has a keen interest in emergency management, and is working with the Joint Emergency Liaison Committee on several fronts, with CI one of the major initiatives.



Seiki harada (canada)Seiki is an independent consultant in critical infrastructure assurance, business continuity, emergency preparedness, and security (physical and cyber). Prior to establishing himself as a consultant, he worked for a major Western utility as the Manager of Business Continuity. He has been active in various committees and

forums related to critical infrastructure assurance and emergency preparedness for over ten years locally, nationally and internationally, including the participation in the Joint Emergency Liaison Committee of Metro Vancouver and the North American Electric Council.

He holds an MBA degree from Oregon State University in Quantitative Analysis and a Certified Data Processor (CDP) designation from ICCP. He is also a member of the Canadian Operational Research Society (CORS) and the American Society for Industrial Security.

BReAKoUT #103: TRAnSIenT PoPUlATIonS AnD BUSIneSS ImPAcTS oF eVAcUATIon

In the session on Transient Populations and Business Impacts of Evacuation, Dr. Peter Tarlow shows how a simple evacuation plan is not good enough. He delineates the problems and issues with transient populations such as tourists and explains why a tourism evacuation plan is different in nature from other plans. Tarlow provides information on what to and what not to do should a natural disaster occur in which an evacuation plan is needed.

Peter Tarlow, Ph.D (USA)Dr. Peter E. Tarlow is an expert specializing in the impact of crime and terrorism on the tourism industry, event risk management, and in tourism and economic development. Tarlow earned his Ph.D. in sociology from Texas A&M University. He also holds degrees in history, in Spanish and Hebrew literatures, and in

psychotherapy. Since 1990, Tarlow has been teaching courses on tourism, crime & terrorism to police forces and security and tourism professionals throughout the world.

Tarlow has worked with many government and international agencies throughout North America. He lectures for Homeland Security and on the topic of prisons as breeding grounds for terrorism for the United States Bureau of Prisons and for the Department of Justice’s counter terrorism groups.

Tarlow also lectures on current and future trends in the tourism industry, rural tourism economic development, the gaming industry, issues of crime and terrorism, the role of police departments in urban economic development, and international trade. Tarlow is also well known in the area of rural tourism having lectured on this subject in numerous states throughout the United States.

Tarlow is a well-known author in the field of tourism security. He is a contributing author in the first major book on tourism security Tourism, Crime and International Security Issues (John Wiley & Sons) and has published numerous academic and applied research articles regarding issues of security.

Tarlow’s fluency in many languages enables him to speak through-out the world (United States, the Caribbean, Latin America, Europe, and Africa, and the Eastern Pacific). Tarlow has appeared on National televised programs and is a regular guest on radio stations around the US. Tarlow organizes conferences around the world dealing with visitor safety and security issues and with the economic importance of tourism and tourism marketing. He also works with numerous cities, states, and foreign governments to improve their tourism products and to train their tourism security professionals.

Tarlow is a founder and president of Tourism & More Inc. (T&M). He is a past president and executive director of the Texas Chapter of the Travel and Tourism Research Association (TTRA).

BReAKoUT #104: moRe ThAn zeRoS AnD oneS

Outline: Information Technology is more than zeros and ones.

Consider the most valuable resource in IT Business Continuity planning - the people. In a unique presentation, David will illustrate how to facilitate four distinct groups of people at the workplace and succeed in Business Continuity Plan development and activation.

Using creative methods to encourage participation in the planning and exercise processes can lead to continued interest in Business Continuity throughout an organization.

David Witzer (canada)David Witzer is an EPICC member who continues to demonstrate a leading role in BC Provincial Government Business Continuity initiatives. He is one of only a few Certified Business Continuity Professionals in the BC Government today.

His 25 year career in public service has led him to his current Business Continuity position at

Workplace Technology Services; the provider of IT services to Government and the Broader Public Sector, serving more than 100,000 users and supporting systems critical to all Ministries, Agencies, Boards and Commissions who have access to, or conduct business over, the BC Government’s IT Infrastructure.

David’s enthusiasm for the topic, combined with his unique delivery of employee training and executive presentations, has allowed Workplace Technology Services to achieve a comprehensive Business Continuity program in a critical part of the BC Provincial Government.

l U n c h e o n A D D R e S SThe chAnGInG FAce oF ToURISm SecURITY In TImeS oF TeRRoRISm AnD cRIme

Peter Tarlow, Ph.D (USA)Dr. Peter E. Tarlow is an expert specializing in the impact of crime and terrorism on the tourism industry, event risk management, and in tourism and economic development. Tarlow earned his Ph.D. in sociology from Texas A&M University. He also holds degrees in history, in Spanish and Hebrew literatures, and in

psychotherapy. Since 1990, Tarlow has been teaching courses on tourism, crime & terrorism to police forces and security and tourism professionals throughout the world.

Tarlow has worked with many government and international agencies throughout North America. He lectures for Homeland Security and on the topic of prisons as breeding grounds for terrorism for the United States Bureau of Prisons and for the Department of Justice’s counter terrorism groups.

Tarlow also lectures on current and future trends in the tourism industry, rural tourism economic development, the gaming industry, issues of crime and terrorism, the role of police departments in urban economic development, and international trade. Tarlow is also well known in the area of rural tourism having lectured on this subject in numerous states throughout the United States.

Tarlow is a well-known author in the field of tourism security. He is a contributing author in the first major book on tourism security Tourism, Crime and International Security Issues (John Wiley & Sons) and has published numerous academic and applied research articles regarding issues of security.

Tarlow’s fluency in many languages enables him to speak through-out the world (United States, the Caribbean, Latin America, Europe, and Africa, and the Eastern Pacific). Tarlow has appeared on National televised programs and is a regular guest on radio stations around the US. Tarlow organizes conferences around the world dealing with visitor safety and security issues and with the economic importance of tourism and tourism marketing. He also works with numerous cities, states, and foreign governments to improve their tourism products and to train their tourism security professionals.

Tarlow is a founder and president of Tourism & More Inc. (T&M). He is a past president and executive director of the Texas Chapter of the Travel and Tourism Research Association (TTRA).

A Abstract:

In the “The Changing Face of Tourism Security in Times of Terrorism and Crime” Dr. Peter Tarlow explores how the tourism industry receives special targeting and is in need of special forms of protection. He addresses the need for police to be trained in TOPs (Tourism Oriented Policing Services) techniques and shows the relationship between tourism, crime and terrorism. He delineates the differences between these and explains how a misdiagnosis can be disastrous to both the industry and to local economies.

P l e n A R Y A D D R e S S # 2

STRATeGIc RISK mAnAGemenT

David Kaye (UK)David is an author, lecturer and workshop leader on risk management and continuity subjects and guides a wide range of companies and public sector organizations around the world.

David has spent much of his working life resident and with bottom-line responsibility for financial services businesses in Europe,

the Caribbean, Singapore and Malaysia. David later became a Divisional Director within the multi-billion pound Multinational with responsibility world-wide for operational risk and continuity planning. In this role David took the role of team leader during a range of potentially organization-destructive incidents around the world.

He is the Institute of Risk Management’s lead examiner on business continuity and author of the Chartered Insurance Institute’s text-book on Operational Risk Management. He co-authored with Julia Graham A Risk Management Approach to Business Continuity, published in 2006 by Rothstein. His new book, Managing Risk and Resilience in the Supply Chain, will be published by the British Standards Institution early in 2008. David was part of the team that has developed the new British Standard BSI25999 on business continuity and has had many articles published around the world.

David is a Fellow of the Chartered Insurance Institute, A Fellow of the Royal Society of Arts, a Fellow of the Business Continuity Institute, and a Member of the Institute of Risk Management.

A Abstract:

As organizations evolve and change, their sensitivities also change. The consequences of damage by any risk incident may include the loss of operational dependencies that are necessary for the organizations very survival. These dependencies equally include intellectual assets, brand values, regulatory approvals, customer interfaces, legality, an external supply chain, the confidence and support of its various stakeholders, and also its ability to deliver products and services on time and in the required quality.

Modern business dependencies are diverse and complicated. In spite of the huge wealth, multi-nationalism and scale of many a modern organization. It is in fact much more exposed to single, organization wide, destruction than in earlier business models. This is because of the way that single points of risk increasingly expose them to group wide destruction. Furthermore, business continuity risk, as in all risk, is as much about opportunity as it is about damage.

One consequence of a risk incident may be that the organization has to step away from its marketplace for a while; and thus give free reign to competitors, equally using external supply chains and the internet, to move so much faster to secure this advantage; probably for ever.



DAY 3 : W e D n e S DAY, F e B R UA R Y 2 7


7:00 Foyer Registration Desk Opens and Continental Breakfast

7:45-8:30 Ballroom West Bonus Breakfast Session:New Developments in Emergency Management Training

Session Chair: Suzanne Fearn, TELUS

Bob Walker, Justice Institute


Introduction and Day Three Opening Remarks Session Chair: Conrad Guelke, CSP Enterprises

Bill White, Public Safety Canada


Plenary Panel #2: Pandemic Planning as a Competitive Business Advantage

Session Chair: John Lavery, Ministry of Health

Panelists:Allan Holmes, Global ConsultingRalph Dunham, Marsh CanadaAndrew Wilson, Worksafe BC

10:30-11:00 Foyer Refreshment Break


Bristol Room Breakout #201:Insurance and BCP

Session Chair: Lindsay Olson, Insurance Bureau of Canada

Jim Olsen, Georgia State University

Sea Island East

Breakout #202:Emotional Continuity Management

Session Chair: Larry Pearce, Pearces 2 Consulting

Vali Hawkins Mitchell, Certified Traumatolo-gist and Mental Health Counselor

Sea Island Centre

Breakout #203:Emerging Health Issues for Businesses of Tomorrow

Session Chair: Chris Smith, Ministry of Health

Bonnie Henry, UBC Centre for Disease Control

Lockheed Room

Breakout #204:Telecommunications as Critical Infrastructure and Business Continuity Practices for Spring Freshet 07

Session Chair: Brian Lamond, Spectra Energy

Jason Macdonnell, TELUS

12:00-13:30 Viscount Room

Luncheon Address:Taking Your Own Pulse First

Session Chair: Wayne Greene, Pacific Northwest Preparedness Society

Vali Hawkins Mitchell, Certified Traumatolo-gist and Mental Health Counselor

13:30-13:40Viscount Room

Forum Wrap-Up Glen Magel, Board Chair, EPICC

13:40Viscount Room

Forum Concludes

We

Dn

eS

DA

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PlenARY ADDReSS #2STRATeGIc RISK mAnAGemenT continued

The damage of course may not only be within the organization. There could be destruction of the legal or physical environment on which the organization depends. An urgently needed “just in time” supplier or distributor may be slowed by a small incident, but the delay in delivery may have destructive impact further up the value chain.

This presentation takes its audience into the world of business continuity management from the viewpoint of the strategic managers of the organization. It places continuity as an important risk issue, and thus takes business continuity thinking well beyond its roots of contingency facilities and of response management. The skills and resources of the business recovery manager are adding more and more value in other risk management arenas.

To profess business resilience without looking at this wider picture of catastrophic risk to an organization’s arteries is just lip service. It creates a risk in itself, because such promises will raise expectations amongst stakeholders including shareholders, employees, suppliers, customers and regulators. It is, as such, more dangerous than having no ‘business recovery’ position at all.

P l e n A R Y A D D R e S S # 3chIcAGo FIRST - A ReGIonAl PRIVATe PUBlIc PARTneRShIP

John Fowler, cISA, cISm, cRP (USA)John is the Director of Global Business Continuity and Recovery Services at Northern Trust Company based in Chicago, IL USA. He is responsible for Business Continuity, Disaster Recovery and Life Safety Enterprise wide. He is the current Chairman of the Board of Directors for ChicagoFIRST, an Advisory

Committee member for BITS, Business Council Member for the Chicago Chapter of the American Red Cross and Editorial Board member of the Journal of Business Continuity and Emergency Planning. John is a Past President of the Information Systems Audit and Control Association (ISACA) Chicago Chapter, past ISACA international membership Board representative and past Assistant Regional Vice President (Midwest) International. He is a Certified Information Systems Auditor (CISA), Certified Infor-mation Security Manager (CISM) and Certified Risk Professional (CRP). He is a member of both ISACA and the Bank Administration Institute. John received a B.A. degree from Northeastern Illinois University and is a founding member of ChicagoFIRST.

A Abstract:

This presentation will describe and document the business case for the formation of ChicagoFIRST. ChicagoFIRST originated in mid 2003 to form the premier private/public financial services partnership working together on issues of Business Continuity and Security. Current day membership comprises 27 of the largest Financial Institutions in the City of Chicago. ChicagoFIRST is an active member of the United States Financial Services Sector Coordinating Council and lead organization in the formation of the Regional Partnership FIRST council that has served to bring a consistent approach to critical issues across the 18 other FIRST organizations.

D AY 2 : S P e A K e R S & A B S T R A c T S

EPICC is deeply indebted to its many presenters who give freely of their time to contribute to the success of our conference. As a token of our appreciation, this year we are presenting them with a gift on behalf of the delegates. This year’s gift is a jade Inukshuk, which is the symbol for the 2010 Winter Olympics in Vancouver. The gift is sponsored by CIBC.


B R e A K F A S T S e S S I o nneW DeVeloPmenTS In emeRGencY mAnAGemenT TRAInInG

Bob Walker (canada)

Bob is the Program Manager of the Centre for Exercise Design & Simulation (CEDS) at the Emergency Management Division, Justice Institute of BC. CEDS is a unique exercise and simulation development and training centre established to meet the growing training needs related to critical incident management,

crisis decision-making, and public safety. Bob has 25 years of experience in the development of justice and public safety training. Since graduating in 1981 with a Degree in Arts and Sciences, Bob has been actively involved in all aspects of educational technologies. He has been honoured with over 20 national and international awards for educational programming. Bob also received training from the FBI Academy and is a court recognized forensic video examiner.

A Abstract:

The Applied Learning Lab is primarily designed to provide an immersive learning environment utilizing simulation technology where participants gain experience in critical incident decision-making. Within the Justice Institute of BC context, this would apply to decision-making in the fields of justice and public safety.

Learning must be engaging and this is where immersive simula-tions can be so effective. The aim of the Applied Learning Lab is to bring critical incident decision-making to life and to provide individuals with experiences of real world situations within a training setting that are readily transferable to an actual emergency or major event.

Participants working in small groups receive information about an incident through video clips, audio clips, computer communica-tions and documents. These groups can work in both disciplinary specific and inter-disciplinary pods. Decisions are made in a time pressured context.

Further, while the primary focus is decision-making, other benefits can include practicing, testing and critiquing operational plans and procedures; familiarization with protocols; promoting inter-personal and inter-agency cooperation; and the experience of group dynamics.

The presentation will provide an overview of how this immersive technology has been incorporated into emergency management training.


o P e n I n G R e m A R K S

William (Bill) White (canada)

Bill was born in England in 1949, and received his education in England, Canada and Northern Ireland. He graduated with a Bachelor of Science degree in Civil Engineering from the Queen’s University, Belfast in 1973.

In 1973 Bill joined Transport Canada and worked in the Airports Branch in Ottawa and later in Vancouver as the Regional Manager, Airfield Maintenance. He worked as a Project Manager in the Airports Construction Branch. In 1987 he became the Regional Emergency Planning Engineer for the then Public Works Canada. His responsibilities included the continuity of government programme, nuclear fallout shielding and analysis, and damage assessment and emergency preparedness. He has held a number of related positions in Public Works and Government Services Canada including Regional Manager Risk Management.

In November 2001, Bill was seconded to the Office of Critical Infrastructure Protection and Emergency Preparedness, now Public Safety Canada, to work on critical infrastructure protection and earthquake preparedness.

At the same time, Bill has been a member of the Canadian Armed Forces, as a reservist, since joining 3 Field Engineer Squadron in Ottawa in 1974. He has commanded 6 Field Engineer Squadron, North Vancouver, the Royal Westminster Regiment, New West-minster and the 39 Canadian Brigade Group (the Army in BC). Colonel White recently completed a posting as the Director of Civil and Military Co-operation for the Army.

He is a member of the Association of Professional Engineers of Ontario.

P l e n A R Y PA n e l # 2PAnDemIc PlAnnInG AS A comPeTITIVe BUSIneSS ADVAnTAGe

Allan holmes, mD (canada)Dr. Allan Holmes, President and founder of Global Consulting and Global Medical Services, is a fellowship trained Emergency Physician. Currently, Allan oversees a number of complex health services projects across Canada, with a primary focus on pandemic influenza planning and implementation. He provides medical

direction and project support to the Fraser Health Pandemic Influenza Health Services Planning and Implementation Project (BC). Specific to this project, Allan has overseen the development of infection control standards for health care facilities, clinical care guidelines for frontline health care workers, alternative care standards, and pandemic influenza self-care materials for members of the public. In addition, he continues to provide medical direction and support to the Project Manager during the ongoing development of the Region of Waterloo’s comprehensive Community Pandemic Influenza Preparedness Plan (CPIPP). In March 2006, Allan also presented a research and analysis paper, completed for the Ontario Ministry of Health and Long-Term Care, to the province’s Medical Officers of Health regarding the utility of public health measures during an influenza pandemic.

Allan is also working with a number of private sector organizations, including Canadian Pacific Railway and CHC Helicopter Corporation, to design customized and comprehensive pandemic influenza preparedness and business continuity strategies.

As a recognized expert in the field of emerging infectious diseases, Allan is often retained to educate frontline health care providers regarding potential threats. A sought-after lecturer, Allan also travels across Canada to educate business leaders about the impact an influenza pandemic would have on their workforce and operations. In November 2006, he will visit Montreal to be a keynote speaker at a Conference Board of Canada session on pandemic influenza and health & wellness planning.

In addition to his pandemic work, Allan has been active in field of chemical/biological/ radiological/nuclear/explosives (CBRNE) incident response and has greatly contributed to the development of the City of Richmond’s comprehensive CBRNE Response Plan (BC). Furthermore, he is the lead physician consultant responsible for the Provincial Health Services Authority (PHSA) Emergency Department Protocol Initiative, which is standardizing emergency care for high risk, high volume clinical conditions across health care facilities in British Columbia.

A Abstract:

Although organizations are called upon to prepare for a variety of potential emergencies, an influenza pandemic introduces unique considerations that must be addressed. Dr. Holmes will provide perspective and insight into pandemic influenza planning by high-lighting the potential benefits that planning can deliver in terms of employee health and well being, company performance, and the organization’s reputation in the marketplace.

Ralph Dunham (canada) Ralph Dunham is the Canadian Business Continuity Practice Leader for Marsh Canada. In this capacity he is responsible for the devel-opment and delivery of Marsh’s services that will improve an organization’s ability to survive a stressful event.

Ralph was previously Manager of IBM’s Business Continuity and Recovery Services organization, where he provided leadership in all aspects of business continuity to a multi-disciplined group of professionals. Prior to joining IBM Canada Ltd., he was President of a leading independent disaster recovery consulting organization based in Toronto.

Mr. Dunham is a recognized leader within the continuity/recovery industry and is often invited to speak on the topic at a variety of forums. His understanding of the challenges facing executives, combined with his insight into the directions and capabilities of the Business Continuity Industry, is sought by customers and media alike. He is also a member of the Board of Directors for the Canadian Centre for Emergency Preparedness.

A Abstract:

Mr. Dunham will provide a brief overview of the history and impact of pandemic influenza and identify the steps necessary to improve organizational preparedness for such an event. A pandemic, which will likely be a worldwide outbreak of a new, very contagious strain of influenza, is predicted to occur and is reported daily in the media. Although the timing of the pandemic is uncertain, it is known that the impact will be significant. Experts predict the next pandemic could affect 25 - 35% of the popula-tion, which will obviously have a major impact on your employees, business and personal travel. Best practices are evolving quickly and this session will review current approaches that are being utilized to plan in advance for a pandemic.

This session will provide the following;

• An understanding of the current status & background of Avian Flu

• An appreciation of what is different about this threat from a planning and preparedness perspective

• An outline of the elements of an effective Preparedness Program

• Opportunities and challenges associated with a “Best-of Class” program

• Lessons learned that will provide a positive market position



Andrew Wilson (canada)Andrew Wilson is the Manager of Corporate Business Continuity Planning at WorkSafeBC, the Workers Compensation Board of British Columbia. As such, his responsibilities involve the facilitation of the development, review and testing of the business continuity plans in the operational areas, setting standards and

templates for those plans and managing the monthly update and plan distribution process.

He is currently serving on two advisory committees for the Province of British Columbia: the Business Continuity Manage-ment Provincial Advisory Committee and the Business Conti-nuity Management Pandemic Working Group. He’s currently spending a lot of time on sneezing birds i.e. Pandemic Influenza planning and has been since the end of 2005. A volunteer member of Vancouver’s Emergency Social Services, he is involved in planning and preparing for major disasters affecting his home city.

He’s been with WorkSafeBC since the end of the last millennium and involved in Business Continuity for about the last six years. Before arriving in Canada, he worked in IT in the financial services industry and has also been a lecturer and trainer.

A Abstract:

Andrew will be talking about pandemic planning with a particular focus on the special implications of an infectious disease with regard to Business Continuity Planning and modelling the possible loss of staff under various scenarios. Further, he will address WorkSafeBC activity with respect to our regulations and their implications for businesses in BC.

B R e A K o U T S e R I e S # 2 0 0BReAKoUT #201: InSURAnce ASPecTS oF BcP

Many people are acquainted with the basics of business continuity planning, but few have a good understanding of the insurance coverage that needs to be in place if a disaster should strike. For a lot of business owners, the very survival of the entity will depend on whether or not they were insured adequately. This session will provide a briefing on the insurance requirements for an effective disaster recovery program and how this affects business impact analysis studies. Special attention is given to our changing climatic conditions affecting the BCP planning process. Learn about time element coverage’s such as business income and interruption insurance; use and occupancy; extra expense coverage; calculating maximum loss scenarios; loss notification issues; duties of policy holders.

Jim olsen (USA)Jim holds both an undergraduate degree and Masters Degree in Safety Management from New York University. He is a Registered Environmental Manager (REM) with the National Registry of Environmental professionals and a Certified Business Resilience Manager (CBRM) with the Business Resilience Certification

Consortium International (BRCCI). In addition, Jim holds several FEMA trainer certifications, is an authorized OSHA trainer and recently completed the U.S. Department of Homeland Security’s Master Exercise Practitioner Program (MEP).

BReAKoUT #202: emoTIonAl conTInUITY mAnAGemenT

Emotional Continuity is risk management that evaluates and man-ages change based emotions, from small to catastrophic, while maintaining compassion and the bottom line. It is how healthy employees prepare for the worst while hoping for the best in all situations. Managing workplace emotions from daily annoyances to the extreme influences of terrorism, natural disaster, pandemic preparations, or other catastrophic trauma is no longer the sole domain of counselors, (HR) human resource professionals, or EAP (employee assistance providers). Everyone needs to be prepared! Emotional continuity is a critical concept that protects people and the bottom line. Learning how to recognize employees who are healthy, dysfunctional, pathological (or worse) is a well-tested protocol that protects companies and people in real-life situa-tions. When all is going well Emotional Continuity Management (ECM) insures compassionate risk management. In the event of a disaster or other incident, ECM helps manage the “thinkable” and the “unthinkable”. What can your company absorb? Are your people prepared for workplace violence or a raging gossip chain?

Statistics clearly show that Emotional Continuity is good for people and business. Top companies know that planning and protecting fiscal and human capital is the key to both human and economic survival. Pre-incident planning and Post-Event intervention has

been well documented as the most powerful deterrent to the ravages of PTSD (Post Traumatic Stress Disorder) while it supports people and business recovery. Continuity planning without ECM is not complete. Plans that consider issues of long-term com-passionate emotional recovery with a “let’s-get-back-to-work” mentality support people and decrease the risks of nightmare litigations, time-loss, absenteeism, and the risks of increased health or mental health care costs.

In this one-hour breakout, participants will:

• Learn how to recognize employees who are Healthy, Dysfunctional, Pathological and how to retain them

• Discover the unique features of Emotional Terrorists and how to protect employees and companies while remaining compassionate

• Be introduced to the concepts of fiscal risk management associated with emotional disruption

• Re-define workplace disruption from small and large incidents, overt and covert events, and other recognizable workplace concerns

• Explore custom designing a non-violent workplace• Leave with a new competency for self-care protocols• Contemplate the levels of real-life thinkable and

unthinkable workplace incidents• Be entertained, have some laughs, think, stretch, and

share some poignant moments because this is real time information for real people!

Dr. Vali J. hawkins mitchell (USA)Dr. Vali J. Hawkins Mitchell, is a Certified Traumatologist, Executive Coach and Consultant and holds a Doctorate in Health Education and a Master’s degree in Counseling Psychology.

She has recently been called on to provide training in Self-Care Protocols for the nuclear industry, medical settings, nationally and

locally elected officials, coroners and medical examiners, clerks and auditors, finance directors, banks, educators and more. Her client list provides an overview of her appeal across a full strata of employees and industries. She is a well-published writer, researcher and author and is sought after as an exciting-up-beat workshop facilitator. She is a professor at Washington State University and holds positions as medical staff, executive coach, and consultant for a number of nationally recognized companies. Dr. Vali is a National Diversity Instructor and Disaster Mental Health Counselor for the American Red Cross responding to local and national disasters (such as the World Trade Center Attacks of 2001, Katrina, and national disasters in the Pacific Northwest). She is the leading authority in the field of Emotional Continuity Management. She is the author of Emotional Terrors in The Workplace: Protecting Your Business’ Bottom Line (Rothstein.com) and Dr. Vali’s Survival Guide: Tips for the Journey (Emerald).

Dr. Vali travels extensively as a consultant, trainer and speaker. She is a well-published writer, and an award winning musician and artist. She is the Executive Director of the Kirsha Foundation, a non-profit organization that assists children of disaster through the arts, and has a business and home in Richland and in Honolulu, Hawaii where her husband David is the Director of Hawaii’s Employee Assistance Services providing EAP services to all of Hawaii and Guam.

BReAKoUT #203: emeRGInG heAlTh ISSUeS FoR BUSIneSSeS oF TomoRRoW

This session will review some of the recent health issues that have had sometimes dramatic impacts on businesses worldwide (including SARS, Avian Influenza and anthrax) and discuss the potential emerging health threats in today’s global climate.

Bonnie henry mD mPh FRcP(c) (canada)Dr. Bonnie Henry is currently the Director of Public Health Emergency Management with the British Columbia Centre for Disease Con-trol and is Medical Director for the provincial Emerging and Vectorborne Diseases program as well as a provincial program for surveillance

and control of healthcare associated infections; a position she started in February of 2005. Previously she was Associate Medical Officer of Health for Toronto Public Health, where she was respon-sible for the Emergency Services Unit and the Communicable Disease Liaison Unit. She is a specialist in Community Medicine and is Board Certified in Preventive Medicine in the US. She graduated from Dalhousie Medical School and completed a Masters in Public Health in San Diego, residency training in preventive medicine at University of California, San Diego and in community medicine at University of Toronto. More recently, Dr. Henry worked with the WHO/UNICEF Polio eradication program in Pakistan in 2000 and with the World Health Organization to control the Ebola outbreak in Uganda in 2001. She joined Toronto Public Health in September 2001 and in 2003 was one of the leads in the response to the SARS outbreak in Toronto. She was on the executive of the Ontario SARS Scientific Advisory Committee and is an assistant professor at the University of British Columbia, Faculty of Medicine.


D AY 3 : S P e A K e R S & A B S T R A c T S e x h I B I T I o n F l o o R P l A n

BReAKoUT #204: TelecommUnIcATIonS AS cRITIcAl InFRASTRUc-TURe AnD BUSIneSS conTInUITY PRAcTIceS FoR SPRInG FReSheT 07

Though the threat of severe flooding across British Columbia lower mainland last spring did not materialize, it did offer valuable lessons about how critical communications can be maintained during a disaster to ensure emergency officials, utilities and government bodies can coordinate their preparations, response and recovery efforts.

Jason Macdonnell, TELUS General Manager, Lower Mainland South will speak on what business continuity preparations TELUS was prepared to undertake and be ready to deploy if the floods had occurred. This included working with provincial and local governments to coordinate communications during flooding, including technology and tools used in planning; establishing a call centre with the Red Cross and the Provincial Government, preparations for Emergency Management Operating Centre and protecting critical equipment sites and network components from potential flooding.

Jason macdonnell (canada)During his time with TELUS, Jason has held various leadership positions. He was the Director of the National VoIP program running a series of initiatives to drive Voice over IP technology development within TELUS as part of the TELUS LAN group. He was the Director of Process Excellence helping improve op-

erational efficiency across customer-facing departments and a Program Leader for the TELUS Operational Efficiency Program, coordinating 32 process improvement projects in all areas of TELUS. Previous to this role, Jason was a Manager in Eastern Plan-ning and Operations where he was responsible for a program to reengineer the Central Canadian operations of Ontario and Quebec.

In his current role, Jason is accountable for TELUS Customer Service Delivery in the Lower Mainland including responsibility for installation, repair and network maintenance. In addition, Jason is responsible for driving organizational changes and operational improvement initiatives across the province.

Prior to joining TELUS, Jason held various positions over 10 years including Senior Consultant for Deloitte Consulting and the Boston Consulting Group as well as General Manager of Pacific Coast Fibre Ltd. He has also owned, operated and successfully sold two small businesses.

He is an honours graduate of the Ivey School of Business Master of Business Administration program at Western University and holds a Bachelor Degree in Commerce and Business Administration from the University of British Columbia.

l U n c h e o n A D D R e S S

TAKInG YoUR oWn PUlSe FIRST

As a great employee you work hard. You are nice, kind, compas-sionate and a productive team player! But are you being nice to YOU? How do you take care of yourself for the long haul? Disaster work is not for the weak! But being strong does not mean avoiding self-care. First responders “take their own pulse first!” Emotional Continuity Management˝ means addressing the emotional needs of others AND YOU!

What are the keys to an excellent and adaptable self-care protocol! Simple! Even this brief introduction to Self-Care Protocols will provide you with the 4 Foundations for long-term survival... no matter the circumstances. And by the time you finish your lunch you will have a portable, custom designed tool that is guaranteed to raise your energy and your humor.

Dr. Vali J. hawkins mitchell (USA)Dr. Vali J. Hawkins Mitchell, is a Certified Traumatologist, Executive Coach and Consultant and holds a Doctorate in Health Education and a Master’s degree in Counseling Psychology.

She has recently been called on to provide training in Self-Care Protocols for the nuclear industry, medical settings, nationally and

locally elected officials, coroners and medical examiners, clerks and auditors, finance directors, banks, educators and more. Her client list provides an overview of her appeal across a full strata of employees and industries. She is a well-published writer, researcher and author and is sought after as an exciting-up-beat workshop facilitator. She is a professor at Washington State University and holds positions as medical staff, executive coach, and consultant for a number of nationally recognized companies. Dr. Vali is a National Diversity Instructor and Disaster Mental Health Counselor for the American Red Cross responding to local and national disasters (such as the World Trade Center Attacks of 2001, Katrina, and national disasters in the Pacific Northwest). She is the leading authority in the field of Emotional Continuity Management. She is the author of Emotional Terrors in The Workplace: Protecting Your Business’ Bottom Line (Rothstein.com) and Dr. Vali’s Survival Guide: Tips for the Journey (Emerald).

Dr. Vali travels extensively as a consultant, trainer and speaker. She is a well-published writer, and an award winning musician and artist. She is the Executive Director of the Kirsha Foundation, a non-profit organization that assists children of disaster through the arts, and has a business and home in Richland and in Honolulu, Hawaii where her husband David is the Director of Hawaii’s Employee Assistance Services providing EAP services to all of Hawaii and Guam.

Booth organization

1 PUBlIc SAFeTY cAnADA 2 InDUSTRY cAnADA 3 PRoVIncIAl emeRGencY PRoGRAm 4 Bc mInISTRY oF heAlTh 5 SUnGARD AVAIlABIlITY SeRVIceS 6 WeSTeRn WAShInGTon UnIVeRSITY 7 eW DISASTeR KleenUP - eDenVAle DIVISIon

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8 KRASIcKI AnD WARD 9 hoFFmAnn lARoche lTD. 10 BSI mAnAGemenT SYSTemS cAnADA 11 ePIcc 12 GlenTel 13 FAST 14 JUSTIce InSTITUTe 15 DRI cAnADA

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BooTh 4 Bc mInISTRY oF heAlTh, emeRGencY mAnAGemenT BRAnchThe Emergency Management Branch (EMB) is a division of the British Columbia Ministry of Health, located in Victoria, BC. The EMB exists to ensure the provincial health system is capable of planning for, responding to and recovering from the impacts of extreme events, whether natural, accidental, or intentional in nature.

BooTh 10 BSI mAnAGemenT SYSTemSBSI Management Systems is a global provider of management systems assessment, certification and training services. We specialize in a range of business areas, including:

. Business Continuity Management . Environmental Management . Occupational Health & Safety Management . Information Security Management . Quality Management

BooTh 15 DRI cAnADADRI Canada is a not-for-profit corporation established in 1996 to create a base of common disaster recovery planning knowledge through education, assistance, and the development of a resource base; to certify qualified individuals; and to promote the credibility and professionalism of certified professionals. The DRI Canada certification program leads to the internationally recognized designation of Associate Business Continuity Professional (ABCP), Certified Business Continuity Professional (CBCP), Certified Functional Continuity Professional (CFCP) and Masters Business Continuity Professional (MBCP).

BooTh 7 eW DISASTeR KleenUP — eDenVAle DIVISIon

FirstOnSite, Edenvale Division is a disaster restoration company that has been in business within the Greater Vancouver and Fraser Valley regions of British Columbia since 1976. The company is a 24/7/365 full service restoration firm with 4 offices located in Surrey, Burnaby, Abbotsford and Chilliwack.

BooTh 11 ePIccEPICC is a non-profit society whose mission is “to lead businesses in preparing to survive a disaster.”

EPICC organizes various events for businesses throughout the year. These seminars inform businesses about business continuity issues and provide education and awareness in emergency preparedness to assist them in disaster mitigation

BooTh 13 F.A.S.T. In its 20th year, F.A.S.T. is a British Columbia leading manufacturer & supplier of customized safety management products & services. F.A.S.T. is known for its high standard of quality, proven years of experience, reputation in the industry & dedication to customer service as an industry solution provider. Visit us at www.fastlimited.com for more information.

BooTh 12 GlenTelGlentel is a leading provider of Wireless Communications solutions, operating 18 locations nation-wide. Glentel focuses on wireless voice and data communication solutions for business, industry, and government sectors. Through its specialized selection of terrestrial, satellite, broadband and fleet location products and services, Glentel offers integrated engineered solutions that are customized for every client. Contact Glentel to develop a unique solution to suit your communications requirements.

BooTh 9 hoFFmAn laRoche lTD.Hoffman LaRoche Ltd. manufactures life saving medications, among them the antiviral – Tamiful. Tamiful has been used in numerous studies on influenza and there are many organizations and governments that have decided to use this product in a pandemic setting. Hoffman LaRoche has helped these organizations evaluate the potential roles of antivirals and have a unique perspective on their value to the people in an organization.

BooTh 2 InDUSTRY cAnADAIndustry Canada’s Emergency Telecommunications team works closely with federal and provincial emergency measures organizations and the telecommunications industry throughout Canada. Together, we develop best practices in emergency planning and foster important links within the telecommuni-cations community. Through this collaboration, we develop national programs, establish mutual aid agreements and plans, and provide coordination assistance for emergency telecommunications in response to a crisis or disaster.

BooTh 14 JUSTIce InSTITUTe oF BRITISh colUmBIAThe Justice Institute of British Columbia (www.jibc.ca) is Canada’s leading public safety educator. Annually, over 31,000 students interested in pursuing or enhancing their careers in criminal and social justice, public safety and human services, benefit from interacting with JIBC instructors, who are leaders and practitioners in their fields.

BooTh 8 KRASIcKI AnD WARDKrasicki & Ward Emergency Preparedness Ltd is a leading emergency preparedness company in the Lower Mainland. With a wide variety of products available ranging from survival food and water, to industrial and safety supplies as well as first aid supplies, you will be sure to find all your emergency preparedness needs with Krasicki & Ward. Custom made vests tailored to meet your needs are also available. All custom made vests and bags are proudly made in Canada.

BooTh 3 PRoVIncIAl emeRGencY PRoGRAmDay-to-day, the B.C. Government is available to respond to emergency calls from local governments and emergency personnel through the Provincial Emergency Program emergency coordination centre — staffed 24/7.

The Provincial Emergency Program (PEP) is a division of the Ministry of Public Safety and Solicitor General, Emergency Management BC. PEP works with local governments year round, providing training and support before, during and after emergencies.

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BooTh 1 PUBlIc SAFeTY cAnADAPublic Safety Canada (PS) was created in 2003 to ensure coordination across all federal departments and agencies responsible for national security and the safety of Canadians. From natural disasters to crime and terrorism, our mandate is to keep Canadians safe.

To do this, Public Safety Canada coordinates and supports the efforts of federal organizations ensuring national security and the safety of Canadians. We also work with other levels of government, first responders, community groups, the private sector and other nations.

For more information, please visit our website at www.publicsafety.gc.ca

BooTh 5 SUnGARD AVAIlABIlITY SeRVIceSUninterrupted access to critical data and systems— that’s what Information Availability is all about. And that’s what SunGard helps you achieve. We’ve helped companies plan for and recover from all kinds of interruptions for more than 25 years.

Our cost-effective solutions are end-to-end, covering your needs from crisis management to technical support. This means that your information systems, people and business processes are always protected —and connected—regardless of disruptions in the world around you.

BooTh 6 WeSTeRn WAShInGTon UnIVeRSITYWestern Washington University (WWU) offers an Emergency Management certificate program and a 10-week Business Continuity Planning course; both options are open to the public. This summer, WWU is partnering with DRI to host a 5-day Business Continuity Planning course with certification exam; August 4-8.

EPICC Forum 2008 SecretariatSuite 100 - 873 Beatty Street, Vancouver, B.C. V6B 2M6 Canada

Tel: 1-604-681-5226 / 1-866-481-5226 • Fax: 1-604-681-2503 • Email: [email protected]

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