Bruce Cole

1285 Blue Sage Way, Chula Vista, California 91915

(619)316-3943

Colebe73@gmail.com

Experience Summary

20 years of extensive medical experience in direct patient care, process improvement, quality analysis, logistics and supply support which is in direct patient care of active duty sailors, Marines and their families.

My experience in Navy medicine includes: mid management leadership in Quality Management with experience in continuous improvement, data analysis of HEDIS and ORYX measures, continuous support on several command wide process improvement projects in patient care, staff training and enlisted leadership.

Support of several BUMED mandated programs which required me to provide leadership in improving quality of life issues for junior enlisted personnel.

Both on active duty and as a civilian employee I have developed an expertise in statistical reporting and records systems using various software programs. An expert in managing numerous large and small scale projects in the areas of strategy, streamlining process improvement, data analysis to support HEDIS and ORYX measures and the support programs and process management.

Professional Competencies

Adept at presenting findings, and metrics into an understandable report using complex software programs.

Ability to write and speak clearly, easily communicating complex ideas.

Excels at being able to manage large and small-scale projects in the areas of strategy, Lean SIX Sigma process improvement, governance, data analysis, and program and project management.

Experience compiling and summarizing information and data, to identify Joint Commission mandates in healthcare to prevent mishaps in the healthcare delivery system.

Performs written recommendations to resolution discrepancies based on understanding of applicable BUMED regulations and procedures given.

Skill in providing administrative support at conferences/meetings. Insures that agenda items are completed on a timely manner, materials are obtained, and services are provided.

Skilled experience in performing administrative functions including records management, directives management, reports compilation, data gathering, personnel evaluations and fitness reports, forms management and staffing.

Experience with Navy Medicine activities, operations, and established guidelines relating to continuous improvement processes and Joint Commission functions.

TRAINING:

1. SPSS 4. SharePoint 7. Word2. AHLTA 5. Excel 8. PowerPoint3. CHCS 6. DMHRSi 9. Stat Crunch

EMPLOYMENT HISTORY

Naval Medical Center, San Diego CA 92134 Dec 2014 to present

Salary: $37,068, 40 plus hours/week

Supervisor: 619-532-5296 Emily Agpaoa

As a Medical Support Assistant, I perform administrative support duties to promote patient care within a medical facility. I also coordinate and organize patients administrative and clerical information to provide guidance and support ensuring each patient receives timely and accurate care which supports the quality based metrics of customer satisfaction. I provide the initial contact for patients and their beneficiaries seeking eligibility, benefits information and medical education for appointments. My attention to the needs of the patient is paramount in ensuring we are maintaining quality metrics for patient support.

Veterans Affairs Medical Center, San Diego CA 92134 Sept 2014 to Dec 2014

Salary: $38,354, 40 plus hours/week

Supervisor: 619-459-7974 Michael McCauley

As a Medical Support Assistant I perform clerical administrative support duties at the VA medical mental health clinic to promote patient care. I also provided expedient patient check-in process to help clinic flow of patients. Monitored phone systems for patient scheduling of future appointments for 22 different providers. This job also included initial contact for patients and their beneficiaries seeking eligibility, benefits information and medical education on appointments.

Combat Logistics Company 11 Miramar CA 92145 Jul 2013 to Mar 2014

Salary: $70,000, 40 plus hours/week

Supervisor: 858-577-9734 GYSGT Melo

Duties: Senior Medical Department Representative of Combat Logistics Company 11 and is responsible for medical readiness; Experience with organizational structure of units medical facility, health records, dental records safety and overall wellbeing of over 110 Marines and Sailors. Experience compiling and summarizing information and data from medical readiness programs, to identify inaccuracies or anomalies in the information, and to make written recommendations to resolve inconsistencies based on interpretation of applicable regulations and procedures to commanding officer.

Accomplishments: Implemented processes that increased medical readiness form 85% to 94% overall accomplishing significant mission readiness of command and 100% accountability. Kept medical data systems accurate by doing weekly spot checks to be able to track medical readiness at 100%. Assisted in training of all medical staff to be cross-trained in department on MRRS, AHLTA, CHCS, and Excel.

1st Supply Battalion Camp Pendleton CA 92055 Aug 2011 to Aug 2013

Salary: $70,000, 40 plus hours/week

Supervisor: 301-613-5998 HMC Issic Jenkins

Duties: Assistant Health Care Administrator for Regimental Aid Station. In Charge of 22 member health care staff that took care of over 1,200 Marines and Sailors. He was sought out by his peers for expertise in office regulations and policies. Had a budget of

$30,000 dollars a quarter and responsible for 2 million dollars in equipment. Is highly experience with organizational structure, function, policies and procedures of Supply Battalion Medical Clinic. Excellent in administrative support in various reports of meetings, schedules, training materials, presentation prepping and briefings.

Accomplishments: Trained medical staff in patient flow procedures that reduced the wait time conditions for Marines to be seen. Experience with Navy Medicine activities, operations, and established guidelines relating to records maintenance and accountability which lead to passing command inspection. As the lead training manager I confirmed that the medical staff was compliant with all command, BUMED accreditation and survey readiness requirements monitoring both long and short term plans and by analyzing data. In doing so, I had 100 percent tracking system for qualifications and mandatory training requirements.

Naval Medical Center, San Diego CA 92134 Aug 2007 to Aug 2011

Salary: $62,000, 40 plus hours/week

Duties: Leading Petty Officer of Quality Management and Work Center supervisor. As a Work Center supervisor, I led a four member team on compiling and summarizing information and data to be analyze and process using Statistical support software. This data was received from various medical departments for analysis relating to in-patient/out-patient surveys to support the TRICARE mandated customer satisfaction metrics.

Collaborated on setting up Quality Management SharePoint web site and managed daily content for updates to ensure that NMCSD staff were kept appraised of all quality measures.

Accomplishments: Vital member of Lean Sig Sigma black belt project in gathering important data and was directly instrumental in launching SharePoint surveys needed for several process improvement projects. This data was important for continuous improvement measurement functions to support ORYX and HEDIS metrics within the Quality Management domain.

USS Ronald Reagan CVN-76 Coronado CA 92118 Aug 2004 to Aug 2007

Salary: $55,000, 40 plus hours/week

Duties: Leading Medical Supply Petty Officer in charge of five personnel and 2 million dollars of medical supplies. Other collaterals included oversight of the medical record process. The check in and out of medical records was streamlined and record accountability was improved to 100%. Additional collateral was the designation as the ambulatory care scheduler for all the ships medical appointments off shore and triage technician for sick call. Also a vital member of the rapid response team and RAD health emergency tech.

Accomplishments: Successfully overhauled and streamlined using medical usage data on ordering the right amount to meet demand for three medical supply storerooms to be 45% more efficient and was awarded Navy/Marine achievement medal for high scores on supply medical readiness inspection.

EDUCATION:

Associate of Science, Major in Health Science and Pre-Nursing from National University.

Currently enrolled with National University and I am 5 classes away from B.S. Degree in Public Health — GPA: 3.037

COMPUTER SKILLS:

1. Windows and Macintosh Operating Systems2. Statistical Program for the Social Sciences (SPSS)3. Stat Crunch4. Microsoft Office (Excel, Word, PowerPoint)5. Outlook6. SharePoint web content manager