contextual computing - i'm ready for my close up, mr. jobs -
DESCRIPTION
I'M READY FOR MY CLOSE UP, MR. JOBS. How contextual aware information systems are changing support. IT has evolved to become IS, with this change information systems have become contextually aware. Context is based on many factors that change the support dynamic. The most aggressive use case of IS context is location. Location changes the types of FAQ's a user may ask, changes the way a field tech carry's out his/her daily routine. Technology today is enabling a new breed of services that bring valuable data, tools and metrics that dramatically change the world of support. - Learn the five key drivers to location aware support. - Review the metrics that drive knowledge workers when assisted by contextual aware devices and data. - Top 10 ways you can use location in your support organization today. ----------- For four years I've has been using low-friction data collection to capture hundreds of elements of my life into a repository for search, visualization and analysis. CHRISTORY- https://www.vizify.com/chrisdancy CAREER- http://www.linkedin.com/in/chrisdancy MEET IN PERSON: http://www.servicesphere.com/future-events/ PRESS- http://www.chrisdancy.com Feel free to reach out at [email protected], +1-303- 872-0786, or by texting "chrisdancy" to 50500.TRANSCRIPT
- 1. Contextual ITSM The Next Wave Of BYOD
2. We are in IT, we should act like IT 2005-2007 - Service Catalog, Help Desk Best Practices, Categorization for the Service Desk, Desktop Management and IT Support 2008 - Social Media and the Help Desk, Support Remote Users, Selecting an IT Software Vendor, IT Marketing2009 - Enterprise 2.0, Social Media and IT Support 2010 - Big Data, Social Media and Collaborative Systems 2011 - Mobility, Location, ITSM 2525, Social Media and ITSM 2012 - Reputation Economy (Knowledge Lockers, Quantified Self) Digital Literacy 2012, Social ITSM 1990-2014, Social ITSM 2015-2050, Enterprise Celebrity 2013 - Robotics, Mindfulness, Culture 2.0, Existence as a Platform, Contextual ITSM 2014- Disposable Culture, Digital Death, Wearable Tech & LGBT History, Netocracy 2020 3. CONTEXT EVOLUTION OF CONTEX PHYSICAL SYSTEM DIGITAL SYSTEM CONTEXT DEFINED QUANTIFIED ENTERPRIS QUANTUM SYSTEM 4. #ITSMconte@servicesphereEvolution of Context 1900-2030 5. #ITSMconte@servicespherePhysical Systems 1900-2000 6. @servicesphere #ITSMconte 7. #ITSMconte@servicesphereDigital Systems 1980-2020 8. #ITSMconteDigital Contextual System WavesWave 2Wave 3Networked@servicesphereWave 1InternetMobile 9. #ITSMconteDigital Contextual System WavesWave 5Wave 6Social@servicesphereWave 4DependentInternet of Things 10. Health Experience HomeConnectedChris Dancy 11. What is Context? Geographica Algorithmi Tempora Locatio Life Styl Proximit Biologica 12. Arable Land vs. Life Expectancyeligious Affiliation, Homosexual Outlawed and Social Media Hate SpeechGeographical Context 13. Algorithmic Context 14. Historical Context 15. Temporal Context 16. Social Info Context 17. Location Context DOCUMENTATIONACCESSMEDIAPEOPLEINFLUENCEAPPLICATIONS SERVICES 18. Location Context Mobile PhoneWearable Computing 19. Living Context 20. Life Style Context 21. Proximity Context 22. Correlational Context 23. Biological Context 24. A Day in the Life of Context Leave home now!!Temporal Heres your carYoure at the airportYoure at the wrong gateYour luggage is here.Do you need a carLocationProximityLocationLife StyleProximity 25. Future Context 26. #ITSMconte@servicesphereThe Quantified Contextual Enterprise From desktops to RNA 27. #ITSMconteTop 10 Use Cases@servicesphere1. 2. 3. 4. 5.Support (Dynamic Support UX/UI) Collaboration(Proximity) Task / Assignments (location) Feedback (Survey/Review) Engagement (In location, persistence, presence) 28. #ITSMcontextTop 10 Use Cases@servicesphere6. Knowledge (Tips/Photos/Advice) 7. Augmented Reality (Sharing) 8. Just in time support (No UI) 9. Geo Layered support (External API's) 10.Analysis and Metrics (Evernote Atlas, heat maps) 29. #ITSMconteUse Cases Hyper Empowered@servicesphere Security Physical/ Device, Mood, Projects options Guided Tour (New Employee) Calendar Appointments? Contacts? Meeting New Peers? Lunch Decisions? 30. #ITSMconte@servicesphereQuantum Systems 2020-2030 31. #ITSMconteQuantum SystemEpoch 2Epoch 5Biological@servicesphereEpoch 1HypersigilsQuantum 32. CROWD vNextHumanity as a Platform 33. You Pink Elephant BMC Software Shutterstock Peers Mentors Neanderthal ManChris Dancy Data exhaust [email protected] 50500+1-720-936-9192@servicesphere