contest period: april 1 - 30, 2015 vp: tuggle contest ... · metric bonus award at&t next ≥...

S&S Representatives have the opportunity to earn Award Bucks when they achieve the below metrics.

WEEKLY SALES

METRIC

EARN SILVER BALLOON POP Weekly**

(5-25AB)

EARN GOLD BALLOON POP Weekly** (25-50 AB)

IPTV 2+ Net IPTV Sales in a Week 4+ Net IPTV Sales in a Week

IPBB 2+ Net IPBB Sales in a Week 4+ Net IPBB Sales in a Week

WGA 3+ WGA Sales in a Week 5+ WGA Sales in a Week

MONTHLY CUSTOMER EXPERIENCE METRIC

Monthly Earning

100% Attainment for both WTR and FCR Earn a GOLD POP** (25-50 AB)

S&S Representative in Austin, Cerritos, Miami and Ocala VP: Tuggle

CONTEST PERIOD: April 1 - 30, 2015 CONTEST SPONSOR: AT&T Mobility Sales & Service

© 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of the company.

Payouts in the same category will not be stacked . Results based on submitted IPTV, IPBB and WGA from System XR pulse report, Dub’s cancel report , ACE reports and Locked Hierarchy for the month of April 2015. Incentive Team will track/fulfill incentive and will submit Awards (grossed-up) for input into RewardCentral.

(http://rewardcentral.performnet.com/rewardcentral/login.do)

See full terms and conditions for all incentives on the “Mobility Incentive Terms & Conditions April 2015” document in MSS Incentives Home Page.

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METRIC BONUS AWARD

AT&T NEXT ≥ 85%* ONE GOLD POP**

*Min of 8 WGA for the month **System will auto spin on your behalf if not completed 14 days from the spin notification email .

https://mobility-consumer.web.att.com/sites/MSSC/MSSCenterOps/MSS Representative/2015/Q2 2015/April 2015/Mobility Incentive Terms Conditions April 2015.pdf



https://mobility-consumer.web.att.com/sites/MSSC/MSSCenterOps/MSS Representative/2015/Q1 2015/Mar 2015/Mobility Incentive Terms Conditions March 2015.pdf

CENTER SALES

METRIC

EARN 1 SILVER MONTHLY POP

FOR 75 ABs Per Metric

EARN 1 GOLD MONTHLY POP

FOR 150 ABs Per Metric

Net IPTV Attainment

95%+ Attainment 105%+ Attainment

Net IPBB Attainment

100%+ Attainment 120%+ Attainment

IPTV Cancel Rate

≤ 25% for the month* ≤ 22% for the month*

CENTER CUSTOMER EXPERIENCE METRIC Monthly Earning

100% Attainment for both WTR and FCR 50 AB

CONTEST PERIOD: April 1 - 30, 2015 CONTEST SPONSOR: AT&T Mobility Sales & Service

© 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of the company.

Payouts in the same category will not be stacked . Results based on submitted IPTV, IPBB and WGA from System XR pulse report, Dub’s cancel report , ACE reports and Locked Hierarchy for the month of April 2015. Incentive Team will track/fulfill incentive and will submit Awards (grossed-up) for input into RewardCentral.


See full terms and conditions for all incentives on the “Mobility Incentive Terms & Conditions April 2015” document in MSS Incentives Home Page. .

3/26/2015 ss821p

CENTER METRIC BONUS AWARD

AT&T NEXT ≥ 85% 50 AB

S&S MI60 Representatives in Austin, Cerritos, Miami and Ocala VP: Tuggle

Sales and Service MI60 Representatives have the opportunity to earn Awards when their Centers achieve the below metrics.

*Center must hit 100% NET TV attainment to earn the Cancel Rate Payout





Credit Seeker Mi60 Representatives CONTEST PERIOD: April 1-30, 2015 CONTEST SPONSOR: AT&T Mobility Sales & Service Centers

MAX PAYOUT: – 150 AwardBucks

# of Events at 100%+

Attainment

Medal Attained

Reps Earn

4 Gold 150 AwardBucks

3 Silver 50 AwardBucks

2 Bronze 25 AwardBucks

3-24-2015

Credit Seeker Mi60 Representatives participate in the following events

Willingness to Recommend Net Rep Satisfaction

30 Day Repeat Calls per Credit

Go for the gold and earn AwardBucks when your Centers provide an effortless customer experience from 4/1/15 to 4/30/15! The more events in which your Centers achieve 100%+ attainment, the better your medal and your prize!

Incentive Team will track/fulfill monthly incentive and will submit Awards (grossed-up) for input into RewardCentral. (http://rewardcentral.performnet.com/rewardcentral/login.do)

Performance attainment results can be found in the Trusted Advisor Scorecard. MI60 payout based on Center-level results. The incentive is to be paid within 30 days following final calculation of the award amount.

The employee must be active in an eligible position with the Mobility Sales and Service Centers organization during the performance month. This program is a discretionary bonus and is not a contract. No particular payout amount is promised or guaranteed. The Company reserves the right to change, amend, modify or delete/eliminate this program or

reduce payouts at any time, including changes required to comply with applicable law. Please refer questions to the Customer Care Incentive mailbox.

© 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. AT&T Proprietary (Internal Use Only). Not for use or disclosure outside the AT&T companies except under written agreement.

http://rewardcentral.performnet.com/rewardcentral/login.do

mailto:[email protected]

Credit Seeker Representatives CONTEST PERIOD: April 1-30, 2015 CONTEST SPONSOR: AT&T Mobility Sales & Service Centers



Attainment

Medal Attained

Reps Earn




3-24-2015

Credit Seeker Representatives participate in the following events


30 Day Repeat Calls per Credit

Go for the gold and earn AwardBucks by providing an effortless customer experience from 4/1/15 to 4/30/15! The more events in which you achieve 100%+ attainment, the better your medal and your prize!


Performance attainment results can be found in the Trusted Advisor Scorecard. The incentive is to be paid within 30 days following final calculation of the award amount.






Customer Service MI60 Reps and Managers have the opportunity to earn AwardBucks when your Centers Upgrade or Sell SMARTPHONES on the AT&T Next Program from 4/1/15 – 4/30/15.

% of AT&T Next Smartphone Sales or Upgrades *

Award

75-84% 100 AwardBucks

85%+ 200 AwardBucks

© 2015 AT&T Proprietary and Confidential. Not for use or disclosure outside the AT&T companies without express permission. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

* Excludes BYOD

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CONTEST PERIOD: April 1-30, 2015 CONTEST SPONSOR: AT&T Mobility Sales & Service

“Next” & Upgrade Reports based on NEXT Reporting for the month of April 1st – 30th.

BYOD is COE or Bring Your Own Device Incentive/Performance Team will track/fulfill monthly incentive and will submit Awards (grossed-up) for input into RewardCentral.

The employee must be active in an eligible position with the Mobility Customer Solution Center organization during the performance month. This program is a discretionary bonus and is not a contract. No particular payout amount is promised or guaranteed. The Company reserves the right to change, amend, modify or

delete/eliminate this program or reduce payouts at any time, including changes required to comply with applicable law. © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated

companies. All other marks contained herein are the property of their respective owners.

Customer Service MI60 Reps & Managers AVP-Donaldson & Aguirre

MAX PAYOUT: NO MAX PAYOUT

Customer Service Representatives have the opportunity to earn AwardBucks when you Upgrade or Sell SMARTPHONES on the AT&T Next Program from 4/1/15 – 4/30/15.

# of AT&T Next Smartphone Sales or Upgrades *

Award (retroactive to first sale)

4-6 5 AwardBucks per Sale/Upgrade

7-9 7 AwardBucks per Sale/Upgrade

10+ 10 AwardBucks per Sale/Upgrade

© 2015 AT&T Proprietary and Confidential. Not for use or disclosure outside the AT&T companies without express permission. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

* Excludes BYOD

3-23-15 cw5265

CONTEST PERIOD: April 1-30, 2015 CONTEST SPONSOR: AT&T Mobility Sales & Service

Customer Service Representatives AVP-Donaldson & Aguirre

“Next” & Upgrade Reports based on NEXT Reporting for the month of April 1st – 30th.

BYOD is COE or Bring Your Own Device Incentive/Performance Team will track/fulfill monthly incentive and will submit Awards (grossed-up) for input into RewardCentral.

The employee must be active in an eligible position with the Mobility Customer Solution Center organization during the performance month. This program is a discretionary bonus and is not a contract. No particular payout amount is promised or guaranteed. The Company reserves the right to change, amend, modify or

delete/eliminate this program or reduce payouts at any time, including changes required to comply with applicable law. © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated

companies. All other marks contained herein are the property of their respective owners.

Customer Service Mi60 Representatives CONTEST PERIOD: April 1-30, 2015 CONTEST SPONSOR: AT&T Mobility Sales & Service Centers



Attainment

Medal Attained

Reps Earn




3-24-2015

Customer Service Mi60 Representatives participate in the following events


First Call Resolution Digital 1st

Go for the gold and earn AwardBucks when your Centers provide an effortless customer experience from 4/1/15 to 4/30/15! The more events in which your Centers achieve 100%+ attainment, the better your medal and your prize!


Performance attainment results can be found in the Trusted Advisor Scorecard. MI60 payout based on Center-level results. The incentive is to be paid within 30 days following final calculation of the award amount.






Customer Service Representatives CONTEST PERIOD: April 1-30, 2015 CONTEST SPONSOR: AT&T Mobility Sales & Service Centers



Attainment

Medal Attained

Reps Earn




3-24-2015

Customer Service Representatives participate in the following events


First Call Resolution Digital 1st

Go for the gold and earn AwardBucks by providing an effortless customer experience from 4/1/15 to 4/30/15! The more events in which you achieve 100%+ attainment, the better your medal and your prize!


Performance attainment results can be found in the Trusted Advisor Scorecard. The incentive is to be paid within 30 days following final calculation of the award amount.






In addition to the Compensation Plan DMDR Wireless Representatives have the opportunity to MAKE IT RAIN with the following incentives:

Results for Next based on Pulse from System XR Reporting, NRS from Trusted Advisor Scorecard, and Digital Life from the ECC Executive VP Ranking Report during the month of April 1-30, 2015. Digital Life Installs will be paid out through May 15th, sales installed from May 16th-31st will not be awarded. Next (Smartphones & BYOD) results based off System Xr Pulse.


© 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks

contained herein are the property of their respective owners. AT&T Proprietary (Internal Use Only). Not for use or disclosure outside the AT&T companies except under written agreement. See full disclaimers for all incentives on the “Incentive Flyer Disclaimers” document in DMDR Incentive Home page .

DMDR Wireless Telesales Reps in Birmingham, Cerritos and Richardson AVP-Cannon

CONTEST PERIOD: April 1 - 30, 2015 CONTEST SPONSOR: AT&T Mobility Sales and Service

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*Qualifier: Minimum of 25 Next Sales

DIGITAL LIFE AWARD

For Every Digital Life ISSUED for the month Earn 25 Award Bucks

Earn An ADDITIONAL 100 Award Bucks when your Digital Life sale INSTALLS on or before 5/15

NET REP SAT (NRS) AWARD

74+ Monthly Attainment 150 Award Bucks

AT&T Next* AWARD

65% - 69.99% Monthly Attainment 150 Award Bucks

70%+ Monthly Attainment DOUBLE YOUR PAYOUT = 300 Award Bucks

NO MAX Award Buck PAYOUT


https://mobility-consumer.web.att.com/sites/MSSC/DMDRCenterOps/SitePages/Home.aspx

DMDR U-verse Telesales Reps in Cerritos AVP-Cannon


In addition to the Compensation Plan DMDR U-verse Representatives have the opportunity to MAKE IT RAIN with the following incentives:

DIGITAL LIFE AWARD

For Every Digital Life ISSUED for the month Earn 25 Award Bucks

Earn An ADDITIONAL 100 Award Bucks when your Digital Life sale INSTALLS on or before 5/15


74+ Monthly Attainment 150 Award Bucks

NO MAX Award Buck PAYOUT

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In addition to the Compensation Plan DMDR Mi60 Representatives have the opportunity to MAKE IT RAIN with the following Center incentives:

*Qualifier: Minimum of 35 Installed Digital Life Sales for the Month.


Center Achieves 74+ Monthly Attainment 150 Award Bucks

AT&T Next AWARD

Center Achieves 65%+ Next 150 Award Bucks

MAX PAYOUT: 450 Award Bucks

DMDR Mi60 Representatives in Birmingham, Cerritos and Richardson AVP-Cannon

DIGITAL LIFE* AWARD

Center Achieves <37% Cancel Rate 150 Award Bucks

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WTR and 30 Day Repeats from Trusted Advisor Scorecard reporting during the month of April 1-30, 2015. Incentive Team will track/fulfill monthly incentive and will submit Awards (grossed-up) for input into RewardCentral.



See full disclaimers for all incentives on the “Incentive Flyer Disclaimers” document in DMDR Incentive Home page .

DMDR CLM Representatives in Birmingham AVP-Cannon

CLM Representatives have the opportunity to MAKE IT RAIN when you achieve the below metrics.

WTR AWARD

Achieve 110%+ Attainment 50 Award Bucks

30 DAY REPEATS AWARD



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CLM Mi60 Representatives have the opportunity to MAKE IT RAIN when your Center achieves the below metrics.

WTR AWARD




DMDR CLM Mi60 Representatives in Birmingham AVP-Cannon


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DMDR SSG Representatives in Cerritos AVP-Cannon

SSG Representatives have the opportunity to MAKE IT RAIN when you achieve the below metrics.

WTR AWARD





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SSG Mi60 Representatives have the opportunity to MAKE IT RAIN when your Center achieves the below metrics.

WTR AWARD




DMDR SSG Mi60 Representatives in Cerritos AVP-Cannon


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contest period: april 1 - 30, 2015 vp: tuggle contest ... · metric bonus award at&t next ≥...

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