Contents What is Travel Training? ........................................................................................... 1

Travelling Safely during COVID 19 ........................................................................... 2

Public Transport Available in the Illawarra ................................................................ 6

Bus Services ............................................................................................................................... 6

Train Services ............................................................................................................................. 7

Timetables ................................................................................................................ 9

Finding timetables ....................................................................................................................... 9

Transport Apps ........................................................................................................................... 9

An example of some of the many apps available for public transport information. ..................... 9

Dions Homepage ...................................................................................................................... 10

Premier Homepage ................................................................................................................... 11

Transport NSW Trains homepage ............................................................................................ 12

Reading a Timetable ................................................................................................................. 13

Planning a Trip with Trip Planner ............................................................................ 15

Opal Card ............................................................................................................... 23

Topping up your Opal Card....................................................................................................... 25

Tips for Planning Your Trip ..................................................................................... 27

Accessibility on public transport .............................................................................. 31

Other Means of Transport....................................................................................... 32

Fines on Public Transport ....................................................................................... 33

Frequently Asked Questions .................................................................................. 34

Public Transport Signs ........................................................................................... 35

Help in Other Languages ........................................................................................ 37

Revision .................................................................................................................. 38

1

What is Travel Training?

Travel Training is a training program with the goal of promoting independent and safe use of public transport. The program looks at the barriers people experience in accessing public transport and we then work together to build your skills and confidence so you can travel independently. Travel Training:

• Increases the independent and safe use of public transport

• Promotes activeness and independence

• Addresses the barriers to accessing public transport The aim of this workbook is to provide Travel Training information which will equip the student with knowledge of using public transport and provide an assessment of their skills and ability. Throughout this workbook, we will be looking at all aspect of travelling using public transport:

• What types of public transport can I use?

• How do I plan a trip?

• Transport apps

• Opal Card and other methods of paying fares

• Other means of transport

• Public transport signs

• Being safe and courteous on public transport

• What to do if I miss my stop

• Travelling with a physical disability or decreased mobility

• COVID safe travel During the current COVID 19 period, there are Transport NSW ‘COVID safe’ factors to consider including using Personal Protection Equipment (PPE), sitting in the Green Dot designated areas on trains and buses, social distancing and hygiene practices. The NSW Government has issued advice to avoid travel on public transport during peak hours unless it is essential travel. We will cover these new practices in the workbook

2

Travelling Safely during COVID 19

The NSW Government has recently announced new COVID safe measures to ensure the safety of passengers using public transport during COVID 19. These include:

• Avoid using public transport at peak times, though this may be difficult for students attending school

• Please sit in the designated seating with the green dots

• Only use public transport for essential travel i.e. school, work, shopping, appointments

• Follow hygiene guidelines as shown below

• If you are unable to distance, wear a mask and follow the mask hygiene procedures. This is not mandatory in NSW

• During COVID 19, some buses are not accepting cash

Hygiene Advice when using Public Transport during COVID 19

No Dots – No spots

3

This graph shows the high peak times of travel in NSW. The data is collected from

Opal card usage. Red arrows showing the peaks

4

Information from the World Health Organisation about how to wear a mask safely

5

6

Public Transport Available in the Illawarra

Bus Services

There are two bus services that operate in the Wollongong and Shellharbour areas Dions www.dions.com

Premier www.premier.com.au

Dions buses:

• run from Wollongong to the northern suburbs up to Austinmer

• bus routes are 92 and 90

• they also run a University of Wollongong (UoW) service that will take you to and from the University and North Wollongong train station

Premier buses:

• run from Shellharbour to Wollongong, and an express service to Stanwell Park

• bus routes vary from 2 to 76

• run the free Shuttle buses 55a and 55c that loops from Wollongong to the hospital, UoW, Fairy Meadow and back to Wollongong

• the 55a and 55c bus runs every 10mins weekdays, every 20 mins on weekends

http://www.dions.com/http://www.premier.com.au/

7

Train Services

The South Coast Line (SCO) will take you from Central in Sydney to Bomaderry

8

You can also get a train/bus to Berry from Kiama station. When traveling by train to Berry, your journey from Kiama Station will be via an Electric Bus, or the two car Endeavour diesel.

These are the trains that are in use on the South Coast Line

Oscar Tangarra Endeavour

9

Timetables

Finding timetables

Timetables are hard to find on the bus or at train stations. You can search the internet for apps by typing in ‘transport apps NSW’ For our local bus and train timetables, you can search for their websites:

• www.dions

• www.premier.com.au

• www.transportnsw.info/routes/train

• www.transportnsw.info ph 1300 656

Transport Apps

Transport apps can be used on your smart phone or tablet. They are a convenient way to check for:

• Timetable

• Track services in real time to see if they are running on time

• Transport accessibility ie: lifts, escalators

• Disruptions

• Seating availability

• The next bus or train if you miss one or get off at the wrong stop

An example of some of the many apps available for public transport information.

TripView will allow you to plan your trip updates on timetables

The Opal app will allow you to plan trips, check on your Opal

Card balance and make top ups

NextThere will allow you to view the next train/bus arriving at your

stop and advise of disruptions

The Moveit app is a Mobility App that allows you to plan your trip if

you require mobility access on buses, trains and platforms

http://www.dions/http://www.premier.com.au/http://www.transportnsw.info/routes/trainhttp://www.transportnsw.info/

10

Dions Homepage

When you arrive at Dions homepage you will find tabs for timetables and latest

COVID 19 updates. The red arrows indicate the timetables tab and access to Trip

Planner

11

Premier Homepage

When you arrive at Premier homepage you will find tabs for timetables, School

services and some quick Links. The red arrow indicates the Timetable tab.

12

Transport NSW Trains homepage

When you arrive at Transport NSW homepage you will find tabs for timetables, travel alerts and links to plan your trip.

13

Reading a Timetable

By clicking on the timetable you want, the full timetables will appear. You’ll notice:

• Days the service runs

• If the bus is accessible

• Bus routes

• Map references

• 24 hour times ie: 2.00pm is 14.00, 3.30pm is 15.30 Premier have an extensive timetable that includes the Shellharbour and Wollongong areas. Select the area that covers your bus journey

14

When you click on the Premier timetable that you want you it will look like the

picture below.

This timetable will show the route number, the various stops and the times.

For example, there is a 71-bus leaving Stocklands Shellharbour at 10:40am on a Tuesday and it will arrive at Kiama Leisure Centre at 11:20am. This bus is also accessible as shown by the symbol

15

Planning a Trip with Trip Planner Find Trip Planner on www.transportnsw.info It’s always wise to plan your trip before you head off, whether it’s:

• meeting up with friends or family,

• job interviews

• a day out

• new school or TAFE

• a medical appointment You will need to think about how you are going to get there and how long it will take. Example: you have an interview for a retail position at Target in Wollongong Central on Saturday and you live in Warilla. The interview is at 10.30am. When you are planning your journey, you need to be at your destination at least 20 minutes before the interview time. This will allow for a slower than usual trip. Let’s work through Trip Planner and see how we are going to get from Warilla to Wollongong for your 10.30am job interview on a Saturday.

From type in your address To type in where you are going

http://www.transportnsw.info/

16

Click either the Leaving, Now or Arriving tab

17

You can enter what day you are travelling and what time you are planning to leave and/or arrive. You can use the Refine tab so you can choose your transport options. You may prefer a train rather than a bus, or you live near a bus stop so it’s easier to use a bus.

Now all your details are entered, hit the APPLY tab. This will then allow you to see all the travel options.

18

Above is the selection of options you are given. You will see, the first option will only give you a space of six minutes to be at your interview. The second option would be the better one to choose as it will get you to your destination with 19mins to spare. Click on that option.

This symbol shows you how long it will take to walk from your place to the bus stop

This blue symbol shows you it’s a Bus and its bus number 51

This symbol shows you how long it will take to walk from the bus stop to your destination

19

This option shows you that it will take you 11 minutes to walk from your place to the bus stop at Queen Street before King Street. You will be catching bus number 51 which will take you to Burelli Street after Keira Street Wollongong. It will take you 10 minutes to walk to Wollongong Central. If you are planning your trip on a laptop, you will also see a detailed map

20

You can enlarge this map to see where the bus stops are if you need to.

21

22

To find your return trip, simply hit the side arrows and it will reverse

23

Opal Card

Students may be eligible for either the school, child/youth or concession opal card

You will need to also carry your senior secondary student concession card with you along with your opal card

Opal Card

24

You can now use a visa card, phone or watch device as an Opal card=

Tap on and off as you would with your Opal card – but ensure you use the same

method for tapping on as you do for tapping off

To use your phone or smart watch as your Opal card you'll need a bank or credit

card provider that supports Google Pay, Apple Pay or Samsung Pay and a

smartphone with NFC (near-field communication). Nearly all flagship and most mid-

range smartphones these days come with NFC built in.

You will be charged at a full adult rate as this system does not recognise

concessions

25

Topping up your Opal Card

Not all Service NSW provide top up service

You can also top up by:

• direct debit

• Calling opal 13 67 25

• Online – www.opal.com.au

• Opal app

Call 13 67 25 to report lost cards

https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwio64H9jtvYAhWGpJQKHRUSAksQjRx6BAgAEAY&url=https://jingjonews.com/2016/01/08/%E0%B8%A2%E0%B8%B1%E0%B8%A7%E0%B8%B0%E0%B9%84%E0%B8%9B%E0%B8%A3%E0%B8%A9%E0%B8%93%E0%B8%B5%E0%B8%A2%E0%B9%8C%E0%B8%AD%E0%B8%AD%E0%B8%AA%E0%B8%8B%E0%B8%B5%E0%B9%88%E0%B8%AB%E0%B8%B1%E0%B8%81%E0%B8%94/&psig=AOvVaw1AEN2-rkOZ39fDEfdORQnu&ust=1516145134606982http://www.opal.com.au/http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwjQmaS8j9vYAhWClpQKHdUdA44QjRx6BAgAEAY&url=http://www.theleveemaitland.com.au/directory/maitland-west-end-newsagency/&psig=AOvVaw1AeIvJhNpfV8i5bXGho1Pa&ust=1516145258514568https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwim7NiakNvYAhVLKJQKHfxQDesQjRx6BAgAEAY&url=https://www.c-store.com.au/&psig=AOvVaw0hvUmKJ3zhmUKhJPTXuR0d&ust=1516145451431078https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwjfzdj5ydjWAhUJ2LwKHZOKC3cQjRwIBw&url=https://www.service.nsw.gov.au/service-centre/singleton-service-centre&psig=AOvVaw164fKNVpLxVdi9_9Nrlt42&ust=1507261704465666https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwjZs5PRydjWAhWDVLwKHXKFB_oQjRwIBw&url=https://foursquare.com/user/116172/list/opal-card-retailers&psig=AOvVaw164fKNVpLxVdi9_9Nrlt42&ust=1507261704465666

26

At the beginning of your journey, you need to tap on

At the end of your journey, tap off

https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwjq3bGj94fXAhVPtJQKHRbqAR8QjRwIBw&url=https://www.cnet.com/au/news/anonymous-opal-cards-now-available-from-pop-up-kiosks/&psig=AOvVaw0fKtHrfWUDHoRUuomUdo24&ust=1508888872201524https://www.austockphoto.com.au/image/opal-card-tap-on-and-tap-off-point-central-railwa-z0En6http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwjvh9H6-IfXAhVGHZQKHUgLBa4QjRwIBw&url=http://www.smh.com.au/it-pro/government-it/enthusiasm-but-few-takers-on-opal-launch-day-20121207-2azgi.html&psig=AOvVaw1jsT2fmPsNZymMFVGarhQ1&ust=1508889265171512https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwjmupul-IfXAhXDQpQKHUuXCqAQjRwIBw&url=https://www.good-design.com/entry/opal-card-bus-reader/&psig=AOvVaw2v_QrJnoIeXT7U5FoD2Ejt&ust=1508889149287587https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwjGpOC394fXAhXCmpQKHVMiDpQQjRwIBw&url=https://railgallery.wongm.com/sydney-ticketing/F112_6251.jpg.html&psig=AOvVaw0PtnXuYqaryliVZh256lTT&ust=1508888925850075

27

Tips for Planning Your Trip

Top up your Opal Card

Check the timetable

https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwilsJ6LnNvYAhUElZQKHcFaAZMQjRx6BAgAEAY&url=https://www.opal.com.au/en/customer-care/&psig=AOvVaw34Z0Mwk6oSMdhyrjZYukBb&ust=1516148671466133https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwjS8_vnmNvYAhXBJ5QKHYQJApAQjRx6BAgAEAY&url=https://play.google.com/store/apps/details?id%3Dcom.grofsoft.tripview&psig=AOvVaw2FKeI-0QI3azRYWBK0aQkf&ust=1516147750742908http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwi3yZy1mdvYAhWFmJQKHfk_CEEQjRx6BAgAEAY&url=http://techgeek.com.au/2012/05/09/sydney-public-transport-app-wrap-up-for-ios/&psig=AOvVaw2FKeI-0QI3azRYWBK0aQkf&ust=1516147750742908http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwiLqbnnqYDWAhUEurwKHc-IB98QjRwIBw&url=http://northernillawarra.com.au/news/minister-responds-to-pleas-for-altered/&psig=AFQjCNGAGA2wF7ZV1b2ZzYJx7zbAHWbJsw&ust=1504229524359453http://citizenrod.com/2015/09/

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Give yourself plenty of time

Be safe on train stations, stand back from trains

Swipe on before boarding the train and bus

Don’t rush

http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwir-NjoqoDWAhWExrwKHVSDCJIQjRwIBw&url=http://chicagolighthouse.org/clocks/&psig=AFQjCNFEXvsLs2PwTERtjraDApjmuCuYIQ&ust=1504229782089769https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwjL57qZndvYAhUIppQKHRbrCp0QjRx6BAgAEAY&url=https://theraillife.wordpress.com/2014/07/05/sydney-to-dungog-the-slow-way/&psig=AOvVaw1ko8dN15FBL1ZhvZ0OhjRQ&ust=1516148961279184http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwjO8pH5q4DWAhWBfrwKHQw0AOwQjRwIBw&url=http://www.news.com.au/travel/travel-advice/money/nsw-to-introduce-single-trip-opal-cards-to-replace-paper-tickets/news-story/d1f72c1ea80c7acb23e41763634eb954&psig=AFQjCNEi8i8uIqKY0lPRq6C_cUzO8rgvaA&ust=1504230088643953http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwip14KOlundAhXVUd4KHVNbA4oQjRx6BAgBEAU&url=http://www.4design.com.au/?attachment_id%3D6640&psig=AOvVaw3_-9YGdE6GuQe-k7zxCk8n&ust=1538618333729601http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwjf4rbEroDWAhVCipQKHZBGAR4QjRwIBw&url=http://www.dailytelegraph.com.au/newslocal/inner-west/steep-rise-in-passenger-numbers-prompt-safety-fears-on-crowded-inner-west-trains/news-story/957564795071be30ba480486ee80b211&psig=AFQjCNFyq7FXf2XzHtAK5_cWmafOatvUPw&ust=1504230789575049

29

Find a seat. Look for the Green Dots. Quiet carriages are available. Relax and

enjoy your trip.

Have your Opal card ready to be checked

Watch screens and listen for announcements on trains

https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwivkJPintvYAhXGFpQKHR8fAesQjRx6BAgAEAY&url=https://www.ugllimited.com/oscar-stage-3-electric-multiple-units-for-sydney-trains&psig=AOvVaw06vwMhc_6G8iF3l0gTFDjp&ust=1516149360307244https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwirtfO0n9vYAhXJJJQKHUQQBZ8QjRx6BAgAEAY&url=https://www.dailytelegraph.com.au/newslocal/south-west/labor-plans-to-ban-troublemakers-from-public-transport-as-police-transport-command-set-up-community-engagement/news-story/7218e62c5534ef99cf9768547a24efb6&psig=AOvVaw0Nl72kripdeqe27dNHcQ9u&ust=1516149558536761https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwjW6_WjmOndAhUaHXAKHbxiBiwQjRx6BAgBEAU&url=https://transportnsw.info/tickets-opal/fines-fare-compliance&psig=AOvVaw2QlvKFonuNlyVtaegTv_Oq&ust=1538618880343176

30

Take notice of signs on trains

Remember landmarks

Swipe off as you leave the station or the bus

If you need help

https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwjPvbe36oDWAhWBvrwKHeukCRQQjRwIBw&url=https://railgallery.wongm.com/page/search/Redfern/3/&psig=AFQjCNGt5Kd8brFRilzMjMsaHvMxLyAvgw&ust=1504246849535546http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwih8oLd6YDWAhVGErwKHWhAB6sQjRwIBw&url=http://www.doryanthes.info/pages/landmarks.html&psig=AFQjCNHmLu10Wc-BcmYj_ZZphKqe9t4qZw&ust=1504246658279628https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwjG_M2imendAhWIF4gKHdw3AHwQjRx6BAgBEAU&url=https://en.wikipedia.org/wiki/Opal_card&psig=AOvVaw3V6qphPkG4g5fqdo_Kylil&ust=1538619144973007https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwich_-87YDWAhUCTrwKHSeHDnMQjRwIBw&url=https://www.pinterest.com/pin/376121006362737856/&psig=AFQjCNHvH8jNLKwMUIkC24ePcVZpbreM_w&ust=1504247670187835

31

Accessibility on public transport

Call ahead to organise ramps at your station and for when you reach your

destination. You can call 131 500 to organise.

http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwitxPbIqdvYAhUTO7wKHfFoA9MQjRx6BAgAEAY&url=http://www.sydneytrains.info/travelling_with/accessible_services/&psig=AOvVaw1XaqJbQgvbWJTbIVazZbCQ&ust=1516152275990926http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwitxPbIqdvYAhUTO7wKHfFoA9MQjRx6BAgAEAY&url=http://www.icsny.org/accessible-transportation-uber-ada/&psig=AOvVaw1XaqJbQgvbWJTbIVazZbCQ&ust=1516152275990926

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Other Means of Transport

If you are travelling to Sydney, you will be able to use the ferry and light rail as part

of your public transport journey. You will need to use your Opal Card for these trips

Light rail Sydney Sydney Ferries

Timetables for the Light Rail and Sydney Ferries are on Transport NSW, see the red arrow www.transport.nsw.info

The Travel Training program can also assist you with other means of transport such

as taxis and rideshare such as Uber. It’s all part of the travel experience.

http://www.transport.nsw.info/

33

Fines on Public Transport

Fines for breaking the law on trains and buses

$100 – $1000

$200 – $1100

$300 – $550

$400 – $1100

$400 – $2200

$400 – $5500

http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwiM-PGFjc_YAhUBE5QKHdXkCR8QjRx6BAgAEAY&url=http://www.skibbereeneagle.ie/uncategorized/litter-is-disgusting-so-are-those-responsible/&psig=AOvVaw1PSNDVx4-5eoVRZDT-owzM&ust=1515732268179912https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwigxvG-jc_YAhWHlJQKHcNXBzYQjRx6BAgAEAY&url=https://en.wikipedia.org/wiki/List_of_smoking_bans_in_Australia&psig=AOvVaw3bNlYBV-xw47bnhSA-Cu6c&ust=1515732406992895https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=&url=https://www.soberrecovery.com/recovery/why-abstinence-can-actually-hurt-recovery/&psig=AOvVaw2DpdJXFRJBBQN53FPJRCkq&ust=1515733711652320https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwiL69mumM_YAhXKjZQKHTBNBd0QjRx6BAgAEAY&url=https://majesticglass.com.au/glass-windows-doors/popular-graffiti-targets/&psig=AOvVaw1-fIIS9meSxMbccBRqxMx8&ust=1515735338686134http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=&url=http://library.berkshireschool.org/ASR2017/stories&psig=AOvVaw3WGmxMj_WcXtM_CvwPDk-y&ust=1515736028231764

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Frequently Asked Questions

What if I get off at the wrong stop?

• Use your phone app to see when the next bus/train is due

• If you’re at a train station, ask staff to assist you

• Contact someone at your destination to let them know you will be late

• If you are feeling unsafe, ring family or a friend

• Have contacts in your wallet for emergencies, just in case your phone runs out of charge

What if I miss my train or bus?

• Use your phone app to see when the next bus/train is due

• Contact someone at your destination to explain what has happened

• Have contacts in your wallet for emergencies, just in case your phone runs out of charge

• Always have a small amount of cash with you if you need to use a phone box

• Ask for help from platform staff, nearby stores if you need to

What do I do if I lose my Opal Card?

• Ring 13 67 25 (13 OPAL)

• You may be asked for the 16 numbers on the back of your card – it’s a good idea to take a photo of these numbers to keep in your phone

How do I know how much is on my Opal Card?

• When you tap off, the balance of your Opal Card will show up on the screen or call 13 67 25

What happens if I get on a train/bus without enough money on my Opal Card?

• You can be fined because you don’t have a valid ticket, or you may get a caution

What happens if I forget to Tap On?

• You can be fined for not having a valid ticket

What happens if I forget to Tap Off?

• Your Opal card will be charged the maximum amount for trip.

What happens if I forget my Opal Card, can I buy a ticket?

• Yes. You can pay cash to the Bus driver for a ticket

• You can buy an Opal Card at the Train station (Adult only)

• You can use your other options: Visa, phone, smart watch, but remember you will be charged full fare

• You may get a caution and your details may be taken

• You may also get a $200 fine

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Public Transport Signs

Examples of Signs you will see on Public Transport – what do they mean?

This seating is designated for a person with a disability. The seat lifts so the wheelchair/scooter can fit into the space. The seating is also for older people or anyone that is unable to manage the stairs

Emergency access

This is a Quiet carriage No loud chatting No loud music No loud games

The green dots advise you where you can sit and stand during COVID 19

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No Standing Area as the doors swing in Also, a reminder to tap on/tap off

Several notices including: Don’t litter Report dirty carriage Don’t put your feet on seats Emergency number Security cameras in use Police may patrol trains

Indicating that the seat is for someone who may need it

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Help in Other Languages

Transport NSW provide assistance to people with languages other than English

www.transportnsw.info/plan/help-with-planning

The National Relay Service is available for people who are hearing impaired, Deaf

or who have a speech impediment.

You can find more information on:

www.communications.gov.au/accesshub/nrs

Phone: 1800 555 660

http://www.transportnsw.info/plan/help-with-planninghttp://www.communications.gov.au/accesshub/nrs

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Revision

1. What are the two bus services in the Wollongong and Shellharbour area?

_________________________________ and __________________________________

2. Name two ways I can find timetable information

_________________________________________________________________________

_________________________________________________________________________

3. What must I remember to do when I board and alight from public transport?

_________________________________________________________________________

4. What can I do if I lose my Opal Card?

_________________________________________________________________________

5. Name two things I can be fined for on public transport

_________________________________________________________________________

_________________________________________________________________________

6. What should I do if I’m sitting in the first set of seats on the bus and a person boards the bus with a pram and is looking for somewhere to sit?

_________________________________________________________________________

7. Can I be fined for putting my feet up on the seats?

_________________________________________________________________________

8. What does this symbol indicate?

_________________________________________________________________________